50-2526031 CRM RFI Addendum 2.pdf

This is an RFI Addendum issued by the North Carolina Community College System (NCCCS) for a Customer Relationship Management (CRM) software procurement. The addendum extends the RFI opening date to May 20, 2026, at 4:00 PM EST for Bid Number 50-2526031. The RFI seeks vendor recommendations for Software as a Service (SaaS) solutions to modernize student engagement and enrollment infrastructure across all 58 North Carolina Community Colleges. The requested CRM system must support the complete student lifecycle from recruitment through completion and include capabilities for enhanced communications, event management, application submission, workflow automation, data analytics, and employer engagement functions. The original response deadline was May 13, 2026, at 4:00 PM Eastern Time, with written questions accepted until May 1, 2026, and clarification questions and answers to be posted as an addendum by May 6, 2026. The purchaser for this procurement is Grant Braley of the NCCCS.

The RFI requires vendors to provide three-year cost estimates broken down by software licensing, configuration and integration services, training, technical support, and other itemized costs. The CRM solution must integrate with existing enterprise systems including Ellucian Colleague, Banner 9, Banner Go, Instructure Canvas, and CFNC, and must include security and compliance features such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), encryption, and FERPA compliance. No specific award value, contract amount, or budget range is identified in the documentation, and no set-aside designations or incumbent vendor restrictions apply. This procurement is explicitly informational and for planning purposes only; the State assumes no commitment to procure services, and vendors are responsible for all costs associated with response preparation and submission.