50-2526031 CRM RFI Addendum 1.pdf

This is an RFI Addendum issued by the North Carolina Community College System (NCCCS) for a Customer Relationship Management (CRM) solution sourcing event. The NCCCS, under the direction of Dr. Jeff A. Cox and managed by Purchaser Grant Braley, is seeking information and recommendations regarding Software as a Service (SaaS) solutions to enhance student engagement, enrollment infrastructure, and lifecycle management across its network of community colleges. The RFI seeks vendor input on CRM platforms that provide enhanced functionality in communications, event management, application submission, workflow automation, and data analytics capabilities spanning the full student lifecycle from recruitment through completion. The initiative also addresses employer and business engagement through workforce outreach and work-based learning coordination. The RFI opening date is May 13, 2026, at 4:00 PM EST. This addendum, issued on April 24, 2026, does not require return submission and serves as supplementary guidance to the original RFI.

The RFI is designed to gather information and best practices for implementing scalable, standardized CRM solutions that can support colleges operating at varying levels of CRM maturity within a unified framework. Vendors are expected to provide recommendations on implementation approaches, integration capabilities with common enterprise systems, and guidance on supporting consistency and alignment across multiple institutions. As this is a Request for Information rather than a competitive procurement, no pricing terms, set-asides, contract awards, or funding amounts are specified in this addendum. The initiative is driven by the NCCCS Programs and Student Services Division's modernization objectives and does not establish contractual obligations at this stage.