5-Exhibit A- Bonfire FAQs.pdf
PDF 250 KB Posted
- Attached to
- DIGITAL BUILDING SIGN
- Solicitation number
- PROJ-26-011
- Issued by
- Volusia County, Florida
About this file
This file is a Frequently Asked Questions (FAQ) document provided by Halifax Health to guide vendors submitting bids through the Bonfire platform for a Digital Building Sign project in Florida. The document addresses vendor registration and account management procedures on the Bonfire procurement portal, including instructions for creating vendor profiles, managing multiple team members on submissions, and troubleshooting registration issues. The FAQs emphasize that only one individual per firm should submit each bid to prevent duplication, as Bonfire does not automatically link multiple accounts from the same firm, and vendors should coordinate internally to designate a single point of contact responsible for each solicitation.
The document provides administrative guidance on using the Bonfire platform rather than project-specific details, pricing information, or contract terms. Key procedural points include instructions for accessing the Bonfire Help Desk and Vendor Support through https://vendorsupport.gobonfire.com/hc/en-us and contacting support@gobonfire.com for additional assistance. Vendors are notified that failure to submit a bid by the deadline will be recorded as a "no bid" and that those choosing not to bid need not take any action. The FAQs serve as a technical support resource to facilitate vendor participation in Halifax Health's procurement process.
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Text version
Exhibit A
Bonfire Frequently Asked Questions
How do I create a Vendor Profile on Bonfire?
You can click on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities and follow the prompts. You may also watch this quick video on creating an account https://vendorsupport.gobonfire.com/hc/en-us/articles/7322917689367-Creating-a-Bonfire- Account-VIDEO.
If a firm has multiple people in the firm registered in Bonfire, can they all work on the same submittal?
Multiple accounts cannot work on the same vendor submission at the same time. For example: If John at firm A starts the submission, John will need to be the one who finalizes/submits the submission. A Best Practice is to have the team work on the submittal documents outside of Bonfire and select one person to go into Bonfire, submit the Intent to Bid, and proceed with uploading documents and completing the submittal.
Will individual registrations from the same firm be linked to that firm? Will all submittals by the firm be seen in all of the individuals' accounts?
No. Bonfire treats each individual account as an individual and does not link them. A best practice will be to determine internally which individual is responsible for each solicitation to prevent the duplication of submittals.
I am having difficulty registering as a vendor on Bonfire or have not received an email account confirmation from Bonfire. Who do I contact?
First, look through your trash, junk, etc. email accounts (sometimes a vendor's network will treat outside emails as junk). Second, reach out for assistance from Bonfire Support by clicking on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities. You may also submit a question to Bonfire by clicking on the "Help" button at the lower left corner of the screen.
Miscellaneous Information:
If you have been notified of a bid release, and do not wish to bid, there is nothing further you need to do. If the Bid Due Date/Time has passed and no bid submittal is received this would be deemed a 'no bid'.
Instructions for adding additional new lines are in the instructions paragraph at the top of the sheet.
If I have other questions, who can I email?
You can email questions to support@gobonfire.com more clarity. Or please visit Bonfire’s Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us for additional information.
File details come from the government source that posted it. Updated .