5. LTS PWS Selfridge ANGB MI V4 9 Jan 2024.pdf

Selfridge ANGB, MI PWS-Version 3

Dated: 6 December 2023

PERFORMANCE WORK STATEMENT

(PWS)

Local Telecommunication Services (LTS)/LSTDM to SIP Trunking

VERSION: 3.0

DATE: 6 December 2023

1. INTRODUCTION

1.0. General

This requirement will provide essential local area Telecommunications Services (LTS), long distance trunking supporting Selfridge ANGB, MI. This requirement will re-home existing Local Telecommunication Services (LTS) that are currently provided on a low-speed time-division multiplexed (LSTDM) circuit with emulated session initiation protocol (SIP) trunks. All connectivity requirements and features currently transported over the existing LSTDM must be migrated over so that transition can occur without any loss of capability. This PWS is for managed SIP trunks. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.1. Scope

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

1.2. Background

The Department of Defense (DoD) Chief Information Officer (CIO) has mandated all LSTDM transport technologies used for mission-related tasks be retired and replaced with IP based technologies. This is due to commercial support and hardware for LSTDM equipment being more difficult to find or phased out entirely.

LTS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local, <long-distance> “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

1.3. Period of Performance (POP).

Services shall begin upon contract award. Within the first 120 days of the base year the contractor shall concentrate on the running of new lines and connections, changing from previous vendor circuits, lines, and equipment where needed. After 120 days, the service converts to a monthly local telecommunications service that shall be provided 24/7.

Base Year: 1 Year from Date of Award.

1.3.1. Recognized Holidays.

The contractor IS NOT required to work during Federal Holidays. The following are recognized US Holidays:

New Year’s Day 1 January Martin Luther King, Jr.’s Birthday 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

1.3.2. Observed Holidays.

When the holiday falls on a Saturday, the observed day shall be on the prior Friday.

When the holiday falls on a Sunday, the observed day shall be on the following Monday.

1.4. Place and Performance of Services.

The first 120 days of the contract, the contractor shall complete the changeover from the previous contractor, this service shall be performed within core operating hours, 0745-1630 Eastern Standard Time, Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the Communications Dmark, Bldg. 130, Selfridge ANG Base, MI.

After the conversion is complete the service shall consist of monthly local telecommunications service, which shall be provided 24/7.

2. General Information

2.1. Quality Control (QC).

The contractor shall ensure quality work performance IAW applicable standards and guidelines to assure that the quality of a product or service shall meet contract requirements. The contractor shall develop and submit a QC Plan (QCP) within 10 days of contract award that contain procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop QC procedures that address the areas identified in Attachment 2 - Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

2.1.1. Quality Assurance.

The Government shall evaluate the contractor’s performance under this contract in accordance with this PWS.

2.1.2. Quality Assurance Corrective Actions

The contractor shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government.

2.2. Security.

2.2.1. Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay.

This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

2.2.2. The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

2.2.3. Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contract Specialist. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. The contractor, his employees, and his subcontractors are subject to, and shall abide by and comply with, all relevant statutes, ordinances, laws and regulations of the United States (including Executive Orders of the President) and any state (or other public authority now or hereafter in force).

2.2.4. The contractor shall comply with all Selfridge ANGB security requirements based on Air Force Instruction (AFI) 31-115, Law and Order Operations. The base is a controlled/restricted area and special security procedures are utilized to deter espionage, sabotage and theft of Air Force resources. The contractor shall be responsible for security of their work areas in cooperation with applicable base agencies.

2.2.4.1. Base Access. Prior to access to this installation the contractor shall provide a list to the CS of contractor employees that includes the employees’: full name, date of birth, driver’s license number, state of issue, and last four of their Social Security number (as applicable).

2.2.4.2. The contractor shall obtain all necessary cards, passes, buttons, decals, or other items required for access to the area or areas in which work will be performed. The contractor shall apply for all vehicle and individual identification media at the Selfridge ANGB, SFS, Visitor Control Center, Building 901. All personnel operating a vehicle on Selfridge ANGB shall obtain a vehicle registration pass. The contractor shall provide proper state registration, proof of insurance, and valid driver’s license in order to register the vehicle and drive on base. The contractor may have as many utility vehicles (un-licensed vehicles) in the RA as required to accomplish tasks.

2.2.4.3. Selfridge ANGB SFS personnel will verify the identity and entry authorization of each contractor employee and vehicle, and may conduct a search of any baggage, articles, or vehicles on the base. Denial of entry to personnel who refuse to be searched, or detention of personnel found to be in possession of contraband, may result in loss of base driving privileges, debarment from the base, or other administrative action.

2.2.4.4. While operating motor vehicles on a government installation, strict adherence to vehicle safety shall be enforced. Common offenses include, but are not limited to parking vehicles improperly, failure to wear seatbelts, excessive speed, failure to yield to pedestrians, and violating smoking regulations. Violations are subject to fines and/or suspension from driving on base.

2.2.5. The installation commander reserves the right to deny entry to the Selfridge ANGB to any person whose criminal history is unfavorable or upon disclosure of information that indicates the individual’s continued entry to the Selfridge ANGB is not in the best interest of the USAF. Additionally, the violation of, or deviation from established security procedures by any contractor employee may result in the confiscation of restricted/controlled area badges and denial of future entry to the Selfridge ANGB.

2.2.6. For Contractors that do not require CAC but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractor’s employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (DAFI 31-101 and DoDM5200.8V3_AFMAN31-101V3), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

2.2.6.1. Contractor employees requiring entry, but not requiring unescorted entry, will be issued a visitor badge and will be under direct surveillance, at all times, of an employee possessing a badge with escort authority. Contractor employees entering Selfridge ANGB shall obtain their visitor badge from the Base Visitor Center, Building 901. While within the Base controlled area, contractor personnel shall display the visitor badge on their outer garment above the waist and shall always remain within view of the escort official. Any contractor employee who is no longer part of the performance of work on this contact shall return all issued badges to their employer who shall return them to the Selfridge ANGB within 5 days. The contractor shall ensure the return of issued badge(s) within 5 days of termination.

2.2.6.2. The contractor shall immediately report the occurrence of lost badge(s) to the POC, who will in turn report to SFS. If the POC is not available, the loss shall be reported directly to Selfridge ANGB SFS within one duty day of loss.

Replacement badge(s) will not be issued until reporting procedures are satisfactorily completed.

2.3. Antiterrorism / Operations Security.

Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the POC. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.4. COMSEC/IT Security.

All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractors place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.

2.4.1. For security reasons the taking of photographs while on the installation is prohibited.

Cell phone use while on the airfield is not authorized.

2.4.2. Cellular Phone Use: Vehicle operators on the Selfridge ANGB and operators of Government owned vehicles shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. This is a Department of Defense Policy and is in accordance with 32 CFR 634.

2.5. AT Level I Training.

Contractor employees with an area of performance within a government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after contract start date.

AT Level I may be accomplished by a Level I qualified instructor, completing the computer-based training (CBT) course on Joint Knowledge Online at http://jko.jten.mil. The contractor shall submit certificates of completion to the POC for each contractor and subcontractor employee.

http://jko.jten.mil/

2.6. Protection of Personally Identifiable Information (PII).

The contractor shall protect all PII encountered in the performance of services IAW DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

2.7. Safety/Environmental:

The contractor shall comply with all federal and state OSHA requirements and standards, technical orders, regulations, and referenced publications as published in the OSHA 29 CFR. The contractor shall comply with the highest degree of safety protection where any disagreements exist. The contractor shall not be excused for unsatisfactory performance that may result from a stop work order.

2.7.1. If the Contractor POC becomes aware of noncompliance with safety standards, which may cause injury to Air Force personnel, property, or equipment, he/she shall inform the contractor. The contractor shall take immediate steps to correct /abate the situation.

2.8. Hazardous Materials (HM) Handling.

The contractor shall comply with all federal, state, local and Selfridge ANGB regulations concerning the use, storage, and reporting of any HM used, or planned to be used in the contractor’s operations. IAW AFI 32-7086, Chapter 2, paragraph

2.6.9.2. HMs Management, the contractor shall provide to the Selfridge ANGB HAZMAT office, a list of any HM. The list shall be submitted to the KO prior to the start of work requiring HMs. The list shall identify each HM, an estimate of how much material will be used, amount stored, and location of the storage facility and also contain a copy of each material’s Material Safety Data Sheet (MSDS). The contractor shall also maintain a copy of all MSDS used in the performance of this contract. Where applicable the contractor shall use environmentally safe products during completion of the project. The contractor shall be responsible for the safe handling of all potentially HMs while on the Selfridge ANGB. In the case of a release of a HM into the environment, the contractor shall initiate clean up and make all notifications as outlined in the Selfridge ANGB Spill Plan. If base personnel are involved in clean-up operations, the contractor’s responsibility will include the reimbursement of all costs incurred by the Government to include supplies, man-hours, and disposal of the waste. HM will be defined as any substance listed as having characteristics of flammability, corrosivity, reactivity, toxicity, or contains any listed constituents, or be otherwise harmful to personnel and/or the environment.

2.8.1. Handling, Storage and Disposal of Hazardous Waste (HW). All HW shall be handled and stored in strict compliance with federal, state and, local regulations.

Contractors will be held fully liable for any negligence that results in a Notice of Violation or other penalty. HW will be defined as a solid or liquid waste which exhibits a characteristic such as flammability, corrosivity, reactivity, or toxicity, as identified in 40 CFR 261.20-261.33 (Code of Federal Regulations: Discarded commercial chemical products, off-specification species, container residues, and spill residues). Any mixture of a solid or liquid waste and a listed HW is also considered a HW. It must be understood that proper management of any waste generated, hazardous or non-hazardous, shall and will be the responsibility of the contractor. Any Government owned shipment of HW shall be documented on a HW Manifest and signed by a Civil Engineering Environmental Office representative.

2.9. Special Qualifications:

2.9.1. Special Qualifications: the contractor shall ensure all employees possess all required licenses or certifications for operating any machinery used in the performance of this contract.

2.9.2. All contractor employees must read, write, speak, and understand English fluently.

2.9.3. All contractor employees who operate motorized vehicles on Selfridge ANGB shall possess a current state driver’s license.

2.9.4. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the KO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

2.10. Post Award Meetings

The contractor agrees to attend any post award convened by the KO in accordance with FAR Subpart 42.5. The KO, POC, and other Government personnel, as appropriate, may meet with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

2.10.1. Government Observations and Inspections. Government personnel other than KOs and POCs may occasionally observe contract operations. These personnel will not, however, interfere nor provide direction to the contractors’ performance.

2.10.2. Upon contract award the contactor shall provide a Point of Contact (POC) who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the POC is absent, shall be designated in writing to the KO. The POC shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The POC shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

2.11. Identification of Contractor Employees:

All contractor personnel are required to identify themselves as such to avoid creating an impression that they are Government employees. Contractor personnel shall present a neat appearance and wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

2.11.1. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes, from employees who depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.), and upon completion of all work of the contract. Contractor shall turn in all retrieved identification media to the Pass and ID Office/KO within 10 days of employee departure.

2.12. Combating Trafficking in Persons.

The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.13. Coordination with Other Contractors.

The Government may award other contracts or additional work not prescribed in this contract. The contractor shall fully cooperate with other such contractors. The contractor shall not commit or permit any act that will interfere with the performance of work by another contractor.

2.14. Contractor Substitutions.

The contractor may propose substitutions for the Government’s consideration for any equipment and software for any provided product(s) that may become available as a result of technical improvements, to include billing administration and processing services.

2.15. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

2.16. Contractor Manpower Reporting Requirements

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting Application (eCMRA) following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the PoP during each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2017. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the AF eCMRA site. However, user manuals for Government and Contractors are available at the Army CMRA website.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Responsibility.

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Floor Space

The Government will provide any needed rack space in Bldg.130 for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. Environmental.

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space.

The Government will also provide any needed wall space in Bldg.130.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 Contractor Furnishing.

Except for those items specifically stated to be Government Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Section 1.1.

4.2. Vehicles.

Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained clean to present a neat, professional appearance.

5. GENERAL REQUIREMENTS

5.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

5.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

5.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT five working days after contract award.

This plan shall include installation of the initial required services for cutover of local CSA requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

5.3.1. Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:

5.3.1.1. Conditions/Support required prior to the start of cutover and installation.

5.3.1.2. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1.

5.3.1.3. Awardee responsibilities for cutover and installation.

5.3.1.4. Government responsibilities for cutover and installation.

5.3.1.5 Dialing tests to ensure ported numbers operate and access to the GETS.

5.3.1.6. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

5.3.1.7. Detailed description of new equipment to be installed and location/floor plan (to include space required).

5.4. Required Services and Features

5.4.1. The Contractor shall provide the following Government line of local and long-distance communications services for Selfridge ANGB, MI at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

5.4.2. The Government telephone switching system is identified as an Avaya Virtual Platform with the CM7.0.1.2.0.441 software load, and the switching system is in Bldg. 130 Rm 7, 43030 Ash St.

5.4.3. Cutover for this site is: __30__ days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award.

5.4.4. The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.5. Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(586) 239-2000 to 6999 5000

TOTAL 5000

5.6. Exchange and Access Lines.

5.6.1. Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is: ___3___.

(NPA)-NXX-XXX Type Services and

Optional Features

Demarcation

Organization & End Demarcation

Location

(586) 468-2001 Analog BS Building 130, 43101 Birch St MI 48045

127 WG/Fire Dep.

28000 George Ave, B859, ANGB MI

48045

(586) 469-8510 Analog BS Building 130, 43101 Birch St MI 48045

127 Operations – Fighter Command Post, Bldg. 303, George Ave, ANGB

MI 48045

(586) 468-9960 Analog BS Building 130, 43101 Birch St MI 48045

127WG/SC, Bldg. 130

ANGB MI 48045

<external to switch>

5.7. Local Exchange Digital (ISDN Primary Rate Interface (PRI)) Trunks.

ISDN PRI Circuit ID

D- Channel Quantity

B-Channel

Demarcation

IC

B-Channel Quantity & Signaling

(PRI Q.931)

OG

B-Channel Quantity & Signaling

(PRI

Q.931)

2 Way Channel B-

Channel Quantity & Signaling

(PRI Q.931)

PRI 1

1 23 Building 130, 43101 Birch St MI 48045 Circuit ID:

200746384

PRI 2

1 23 Building 130, 43101 Birch St MI 48045 Circuit ID:

200746385

PRI 3

1 23 Building 130, 43101 Birch St MI 48045 Circuit ID:

200746386

PRI 4

1 23 Building 130, 43101 Birch St MI 48045 Circuit ID:

200746387

5.8. Public Listings.

Description Qty

Public Listing, Government Section 2 Additional Listings 4 Foreign Listing, Government Section 3

5.9. 911 Compatibility

Contractor shall include a description of how 911 calls are routed through their telephone system to ensure we remain compliant with 911 telecommunications laws in accordance with Kari’s Law. Kari's Law states all 911 calls dialed from a MLTS (Multi-Line Telephone System) need to reach an FCC registered PSAP (Public Service Answering Point).

5.10. Special Services.

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.11. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote.

Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

5.12. Outages

5.12.1. Scheduled Outage(s). The Contractor shall notify the Government POC of any scheduled outage that will affect any TS. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules.

The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

5.12.1.1. Reason for interruption.

5.12.1.2. Duration.

5.12.1.3. Start and stop times.

5.12.1.4. Affected equipment, lines, and buildings; and

5.12.1.5. Restoration action (identify service impacted and how service will be/was restored)

5.12.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

5.12.3. Outage Procedures. The contractor shall follow procedures identified below for outages. In all cases, notifications shall include:

5.12.3.1. Reason for interruption.

5.12.3.2. Duration.

5.12.3.3. Start and stop times.

5.12.3.4. Affected equipment, lines, and buildings.

5.12.3.5. Restoration action (identify service impacted and how service will be/was restored).

5.12.4. Priority, Restoration of Service, and Maintenance

The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. If the Contractor anticipates not being able to perform any of the contractor services (i.e., beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

5.12.4.1. High Priority Outage. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with updates NLT every four-hours on the status of restoration actions.

5.12.4.1.1. The following defines a high priority outage:

5.12.4.1.1.1. Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

5.12.4.1.1.1.1. Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

5.12.4.1.1.1.2. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity.

5.12.4.1.1.1.3. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds 50% of system capacity.

5.12.4.1.1.1.4. Loss of greater than 75% of total call handling capability of any legacy analog communications system

5.12.4.2. Medium Priority Outage. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 24-hours after receiving notification by the Government POC and CFP.

5.12.4.2.1. The following defines a medium priority outage:

5.12.4.2.1.1. Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e.

MPLS or equivalent) regardless of location, that result in the following conditions:

5.12.4.2.1.1.1. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity.

5.12.4.2.1.1.2. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR is greater than 5% but less than 50% of system capacity.

5.12.4.2.1.1.3. Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

5.12.4.3. Low Priority Outage. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC and CFP. All future references to days shall indicate working days unless otherwise noted.

5.12.4.3.1. The following defines a Low Priority Outage:

5.12.4.3.1.1. Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e.

MPLS or equivalent) regardless of location, that result in the following conditions:

5.12.4.3.1.1.1. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR) falls below 90% of system capacity.

5.12.4.3.1.1.2. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR exceeds greater than 1% but less than 5% of system capacity.

5.12.4.3.1.1.3. Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system.

5.13. Services Summary

5.13.1. Services Summary (SS)

Performance Element Number

Performance Objective

PWS

Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS

1.1 Continuous operation

local phone service 24/7/365 with 99.999% reliability

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage

5.12.1 Timely and accurate

notification provided 100% of time

3 Responds and restores High Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

5.12.4.1 Timely and accurate

notification provided 100% of the time

4 Respond and restore Medium Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

5.12.4.2 Timely and accurate

notification provided 100% of the time

5 Respond and restore Low Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

5.12.4.3 Timely and accurate

notification provided 100% of the time

5.14. Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

5.15. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

7. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

Pump House

Off Govt Quarters

Apple

Medical Facility

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Police Dept

Remote Switch/PBX

Foreign City DCO 583 Claire Blvd

# of BRI and CSL

Off Premise

Voice Grade

Hotline

4 - Wired Data

2 - Wired Alarm

# of PRIs and DIDs

Main Site DCO 1234 AF Road, Any Base, USA

GOVT

SWITCH

GOVT

MDF

# of BRI and CSL

# of PRIs and DIDs

Foreign Exchange

Trunk

Outside Local LATA

Diagram 1

TRADITIONAL LEGACY

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

Legacy Services & Equipment

Diagram 2

UTILIZING SIP TRUNKING

Multifunction Edge Router

Edge Boundary Controller (if available)

PWS Version 1

Date: 23 October 2023

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TERM DEFINITION

Appendix 1 Defines the Selfridge ANGB requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

TERM DEFINITION

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels.

Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security.