5 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-25-R-00397
About this file
The document is a Customer Satisfaction Survey (CSS) form for a Federal Aviation Administration (FAA) solicitation, specifically related to the 697DCK-24-R-00397 contract opportunity. The survey is designed to collect reference feedback on a contractor's past performance, with ratings requested across four key areas: overall service performance, responsiveness to needs/requests, problem-solving capabilities of operations management, and on-site employee performance. Respondents can rate each category on a 5-point scale from Excellent (5) to Unacceptable (1), with space provided for additional comments.
The survey is to be completed by a customer reference and emailed directly to Veronica.L.Ransom@faa.gov by 8/11/25 at 5 PM ET. It is part of the evaluation process for a contractor submitting a proposal, allowing potential clients to provide detailed insights into the contractor's service quality and performance. The form requires the respondent to provide their organization name, contact information, and specific ratings that will be used to assess the contractor's past performance capabilities.
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Text version
697DCK-24-R-00397
Customer Satisfaction Survey (CSS) Date:___________
_________________________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 8/11/25 @ 5 PM ET for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Veronica.L.Ransom@faa.gov
File details come from the government source that posted it. Updated .