5-BAFO-Attachment 5 Supplement__State of AZ.pdf

Attachment 5 Supplemental:

Appendix 07- Resumes

Solicitation No. BPM004453

DCS IT Maintenance and Operations Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue

Phoenix, AZ 85012

Mihir Shah, DPE, Maintenace &Operations

Education

▪ Master of Management -

School of Management, IIT

Bombay, India

▪ Bachelors in Electrical

Engineering Walchand

College of Engineering, India

Profile

Mihir Shah is currently working in IBM as a Global Center of Competence (CoC) lead for Incubating ISVs (Microsoft/Workday/Adobe) focused on Managed Services strategy, offerings and delivery execution for IBM Enterprise Applications Clients. He has a broad range of consulting and IT experience and spent his 20+ years successfully delivering complex Microsoft Dynamics customer engagement solutions that address critical business functions as sales, customer service, case management, procurement, and field services.

He has experience in multiple industries including, government, life sciences, retail, distribution, travel, and healthcare. He has performed additional roles within IBM including Enterprise Solution Architect and Senior Functional Lead. He has been involved in the entire life cycle of large enterprise projects including sales, implementation, business process design, transformation, and global delivery.

Key Competencies

▪ Project / Program Management

▪ Cross-Functional Leadership / Mentor / Coach

▪ Financial Management / Control

▪ Agile Methodologies / Cloud Management

▪ Customer Relationship Management

▪ Risk Assessment

▪ Subcontractor / Procurement Management

▪ Delivery / Maintenance / Operations

Work Experience

NYC-311 Project – Sr. Solution Architect

City of NY | Feb 2020 – Apr 2022

The NYC 311 system handled 25MN+ phone calls and service request tickets annually in 2020/21 using Dynamics 365 on Microsoft Cloud. As a part of the IBM-client team

Mihir helped in leading the solution design, development, and services delivery for the

Professional Development / Technical

IBM Badges

▪ Government Insights and

Solutions – Silver – IBM -

▪ Banking Industry Foundation

– IBM - 2019

▪ Government Industry

Foundation – IBM - 2019

▪ Financial Markets Industry

Foundation – IBM - 2019

▪ Retail Industry Foundation –

IBM - 2018

▪ Agile Practitioner – IBM Agile academy - 2018 client.

▪ Achievements One of the successful assignments was to migrate a 30-year-old legacy application of the Department of Sanitation (1500+ users) to the NYC 311 –

Dynamics 365 cloud- based system

▪ Mihir helped in designing and implementing a work management process using

Scaled Agile Framework principles and Azure boards for the team.

▪ Mihir helped design a visual report using Power BI to show to the City Mayor’s office social distancing hot spots in NYC. The report was used to help in directing

City critical resources to the hot spot areas.

▪ Mihir was selected by IBM for Innovation and Delivery Excellence award for his services on the project.

Microsoft Dynamics 365 – Functional lead

Cooper Surgicals, Inc, CT | Jan 2020 – Jun 2020

CSI was implementing Dynamics 365 Finance and Operations and CRM. Mihir was the

Functional Lead for Procure to Pay (P2P) team.

Mihir helped in requirements gathering, business process analysis and transformation improvements, solution design and implementation. He assisted client in implementing

Agile development methodology and manage the global delivery team for the project.

Dynamics 365 (CRM) Upgrade project – Solution Architect

US Army | Apr 2019 – May 2019

As a Solution Architect Mihir helped in assessment of the client existing Microsoft

Dynamics CRM 2015 environment, performed upgrade analysis and solution documentation. Mihir provided guidance on the upgrade process for client.

Solution consultant – Dynamics 365 (CRM) Project – NYC 311 project

City of New York, NY | Jan 2019 – Mar 2019

Mihir assisted the in design and delivery for the NYC 311 project – Dynamics 365

(CRM). He helped in the design for solution security and business process improvement. He was involved in resolving and fixing build quality issues. He also helped in solution deployment activities and supported during the go-live process.

Solution Architect – Microsoft Dynamics 365 (CRM)

Lowe’s Companies, Inc, Seattle | Oct 2018 – Dec 2018

Lowes Partner Sales team (Lowes for Professionals) wanted an enterprise sales app to replace their existing legacy sales management application. Mihir helped in design and development of the sales application.

Sr. Functional Team lead – Microsoft Dynamics 365 (CRM)

Lowe’s Companies, Inc, NC | Jun 2016 – Sep 2018

Certifications

▪ Microsoft Dynamics 365 /

Power Platform – Solution

Architect – Expert - 2021

▪ Microsoft Dynamics 365 –

Customer Service –

Functional Consultant – 2021

▪ Microsoft Power Platform –

Functional Consultant – 2021

▪ Microsoft Certified Power

Microsoft Certified Solutions

▪ Platform Fundamentals -

▪ Microsoft Certified Dynamics

365 Fundamentals – 2021

▪ Celonis Certified

Engagement Fundamentals -

▪ Microsoft Certified Solutions

Advisor (MCSA) - Microsoft

Dynamics 365 – 2018

▪ Microsoft Dynamics Field

Services & Azure – IOT -

Digital transformation of Lowes Services legacy business processes to the clients first cloud sales, services and collaboration application. This application will help the client manage $5B in installation services sales in 2017. The project included the following achievements:

▪ Design, developed and delivered a cloud application for 20,000+ users and 2000 stores and 1000 partners

▪ Application helped the client in improving their quote to order conversion rate by 25%.

Also improved overall services business sales

▪ Online portal for business and partner (B2B) collaboration for 1 MN+ annual jobs / project management and integration of customer implementation orders with cloud application and partner portal

▪ IBM received a client NPS score of 10.0 for the project.

Microsoft Dynamics 365 - Team lead

American Airlines | Jun 2015 – Jun 2016

Worked with the American Airlines team on their Digital Sales Transformation project.

Migrated and enhanced their Salesforce Automation (CRM) application which was processing $40 BN in annual sales deals.

▪ Involved in requirements gathering and Sales business process fit-gap analysis, design and solutioning for Dynamics CRM

▪ Solution design, architecting and deployment to 1000+ users

▪ Leading the onsite consulting and offshore applications development team

▪ Successfully migrated their B2B sales app from Salesforce to Microsoft Dynamics

CRM 2015

Sr. CRM implementation consultant

Infinity Info Systems | 2014 - 2015

As a CRM lead consultant, Mihir worked in pre-sales, design, and delivering solutions for sales and customer service.

▪ MBA, Finance and

Marketing, Osmania

University, Hyderabad, Telangana, India

▪ BS, St. Francis College, Hyderabad, Telangana, India

Aparna Rao Goparaju

DPE, Enhancements and Analytics

Collaborative, senior-level IT executive with accountability and ownership for large-scale implementations and the establishment and execution of enterprise-wide technology, operations, and strategy. Ensure future and current information technology resources and capabilities are envisioned, developed, deployed, and supported to meet diverse enterprise needs. Ability to lead, maintain, and grow key relationships with business partners, balancing strategic leadership with the delivery of daily and ongoing

Information services. Excel at project management and demonstrate a passion for Agile principles and Scrum practices.

Key Competencies

▪ Project / Program Management

▪ Cross-Functional Leadership / Mentor / Coach

▪ Financial Management / Control

▪ Agile Methodologies / Cloud Management

▪ Customer Relationship Management

▪ Risk Assessment

▪ Subcontractor / Procurement Management

▪ Delivery / Maintenance / Operations

Work Experience

Program Manager / Delivery Project Executive

IBM, United States | 2006 - Present

Managed, lead the delivery of large Federal contracts, overseeing architectural solution, functional, and core team leads through Agile methodologies, client interfacing as an ongoing basis. Oversee delivery across multiple projects including overall program management, financial, procurement, subcontractor, and contracts areas.

Delivery Program Manager

TriWest Health Care Alliance project | 2019 - Present

Successfully established Over 50+ resources to with over $24M TCV projects to deliver in IBM Smart Cloud for Government, MS CRM Dynamics, Salesforce

Cloud, and potential options of multi-Hybrid Cloud including AWS and Azure.

Professional Development / Technical

IBM:

▪ Agile Program Fundamentals

▪ Scrum Master Training

▪ Cloud Essentials

▪ Certified IT Consultant

▪ Project Management

Standards

Certifications

▪ IC Agile Scrum Master

Certification

▪ Certified Project Management

Professional (PMP) (PMI)

▪ AWS Cloud Practitioner (In progress)

▪ Java Programming; C, C++;

Visual Basic; Apple iOS

Project Manager

▪ Led complex projects using SDLC, RUP and Agile methodologies delivering application development/maintenance projects across industries within Federal and Commercial sectors.

▪ Overarching Subcontractor Management/Procurement/Financial/Delivery areas.

▪ IT Hosting Program delivery, maintenance, and operations, with approximately

400 virtual machines for data center in Boulder and Raleigh.

▪ Ongoing delivery of Cloud management Platform using IBM Cloud, IT Hosting

Virtual Desktop Implementations, Cloud Management Platform (CMP), Microsoft

Dynamics 365 on Prem, Apttus Contractor Management System (CMS), Disaster

Recovery (DR) services as part Platform as a service (PaaS), Software as Service

(SaaS) and Infrastructure as Services (IaaS) offerings.

▪ Managed, led Application development managing MS Dynamics CRM 365 Case

Management on Prem solution with integrations across multiple applications bringing in provider data.

▪ Managed, led application development for Apttus Contractor Management

Systems (CMS) for Provider Contracting Lifecycle.

▪ Financial responsibility, reviewing labor reports, forecasting monthly, managing to revenue forecasts, projecting future revenue for the project, resource leveling and budgeting across all projects.

▪ Automation and DevOps blueprints using Cloud Management Platform for automated provisioning.

▪ Participated directly with CIO, Directors of TriWest in weekly calls with stakeholders/business teams.

Veterans Administration HR Line of Business

▪ Project delivery, staffing, risks, and procurement for the program of 40 IBM and subcontractor employees.

▪ Procurements for the program using IBM Bond system, quotes from vendors, invoice reconciliations, planning for future software hardware costs for the program.

▪ Delivery to new PCRs, pricing, staffing mix, DCA approvals.

Portfolio Manager

Pennsylvania Higher Education Assistance Agency

▪ Managed/maintained O&M and T&M projects for PHEAA portfolio using Agile

Methodology and O&M applications with the set teams and met SLAs per the

SOW delivering to Apple Mobile applications.

▪ Forecast project revenue and costs, managing the project budgeting and reporting, and performing billing invoice verification from project launch through closure

▪ Developed detailed work plans including work breakdown structures, project milestones, risk assessment/management plans, staffing needs and project timelines

Security Project Manager

Fannie Mae Infrastructure Hosting Contract

▪ Led/managed/delivered contractual Security projects for Fannie Mae working closely with Delivery Project Executives and Senior Leadership within IBM organization.

▪ Managed security issues, vulnerabilities, threats, and prepared action plans to protect data; managed projects to generate unique Security controls.

WellPoint

▪ Provided output-based Managed Services on a fixed price basis, running data from various sources into EDWard Membership subject area.

▪ Managed 7+ Tech Leads, 2 Project Managers and 50 offshore technical resources.

▪ Successfully delivered 60+ projects into production with 4-week Sprint cycles;

provided solutions that gave better return on investment for the customer.

The Territory Optimization Program (TOP)

▪ Managed 40+ technical practitioners worldwide interacting with different IBM IOTs

(organizations).

▪ Conducted daily Scrum calls managing continuous builds, frequent testing within flexible environments with Architects, Testing and SMEs with global teams in

India, China, and UK.

Contractor Lifecycle Datamart and Services Labor Information Center

▪ Managed/delivered 20+ releases under Agile Methodology with budgets $5M+.

▪ Planned/managed/conducted Agile ceremonies and regular Scrum team meetings with Global team managing the development status, integration, and testing by core teams.

Cloud Incubation projects for SPSS Software and Enterprise Content Management system

▪ Provided solution for SPSS Software, Enterprise Content Management team along with cloud implementation.

Portfolio Manager

Federal Deposit Insurance Corporation (FDIC)

▪ Managed team structure of 50+ and coordinated across other applications within

DRR Portfolio.

▪ Managed $8M+ budgets while establishing significant revenue generation for IBM

ITAS Projects.

▪ Defined roadmaps for multiple DRR applications and projected integration of the applications.

Lead Requirements Analyst

Electronic Research Administration

▪ Lead Business Analyst Integrating eRA NIH Grants lifecycle, JAD sessions;

established requirement

Reshmid Machery Ramesh

Chief Architect

Microsoft Certified Power Platform Solution Architect with around 15 years of experience in the software development and 8 years of experience specifically on

Microsoft Dynamics 365 Development, Maintenance & Migration projects with various large City/State/Federal clients. Expert in communicating effectively and articulately with clients and co-workers to determine pain point, solve problems and plan/deliver successful projects that are on time and under budget.

Key Competencies

▪ Programming Languages: Asp.Net, C# (C Sharp), C, C++, VB.net, Java, JSP, Javascript.

▪ Databases: Oracle 9i, 10g, SQL Server 2000/2005/2008 R2/2012, Microsoft

Access, DB2

▪ Tools worked on HP QC, Visual Performance Manager, Server Vantage, AppDynamics

▪ Frameworks: .Net, Struts

▪ Products: Microsoft Dynamics 365, Unified Service Desk, ADX Studio Portal, Experian Portfolio Risk Advisor

▪ Telephony Integration: Genesys (using platform SDK), Cisco Finesse, Bucher-

Suter CNX for USD and Connects for Dynamics 365

▪ Test Automation: WinApp Driver, EasyRepro

Work Experience

Sr. Managing Consultant

IBM Corporation, United States | Jun 2013 - Present

▪ Design technical applications as well as recommend best practice solutions based on client business needs.

▪ Determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components by performing cost-benefit analyses.

Education

Bachelor of Technology in

Electronics & Communication

Engineering, Mahatma Gandhi

University, IN, 2006

Certifications

▪ Dynamics 365 + Power

Platform Solution Architect

Expert, Power Platform

Developer, Microsoft

Dynamics 365 (MCSE, MSCA) 2018, Extending, customization and configuration, deployment using Dynamics CRM

2011/2013/2015/2016/Dynami cs 365 Online

▪ Web Applications development using Dot Net

Framework 4.

Professional Development / Technical

▪ Microsoft Fasttrack Architect

Bootcamp

▪ IBM Government Industry

Silver Badge

▪ IBM Agile Explorer Badge

▪ IBM Design Thinking

Practitioner

▪ Scaled Agile – SAFe DevOps

Microsoft Azure Fundamentals

▪ Generate a set of acceptance test requirements for complex systems, together with the designers, test engineers, and the users to determine that all the high-level requirements have been met.

▪ Closely monitor project progress as per scheduled deadlines for various tasks and initiated necessary steps to ensure project completion within time, cost, and effort parameters; planning for contingencies to ensure minimal effect on deliverables while enforcing strict compliance to the SLA terms negotiated with the client.

Technology Lead - US

Infosys Limited, United States | Jan 2007 - Jun 2013

▪ Provide functional and technical input for development and issue resolution.

▪ Analyze, design, code, unit test and system test technical changes to the application.

▪ Coordinate with offshore teammates for development and issue resolution.

▪ Participate in project management and documentation tasks.

Technical Architect/ Lead

Office of Technology & Innovation, NY, United States | Oct 2020 - Present Project name: New York City 311 - Rearchitecture

NYC311 provides the public with quick, easy access to all New York City government services and information while offering the best customer service.

NYC311 help Agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently.

Contribution: Being the technical architect and lead on the project, his day-to- day duties involve –

▪ Lead the telephony replacement project. Telephony Replacement project replaces

NYC 311’s current telephony and contact center systems with a solution based on

Cisco Contact Center Enterprise (CCE). This will replace their current thick client application to a web-based client that does call handling and case/service request management in a most effective way. The system is designed to handle 23 million+ calls a year.

▪ Give inputs on Program Increment, Sprint planning and the user stories that needs to be completed for a sprint.

▪ Identify the non-functional requirements (NFRs) during the planning and created a road map for implementing the NFRs.

▪ Identify the technical feasibility of the requirements, any dependency of the solution between teams and provided technical expertise to the developers.

▪ Build a continuous development/continuous integration framework (DevOps -

CI/CD) so that multiple teams can work together and can build the solution seamlessly.

▪ Ensure successful development and operation of the Unified Service Desk and

Computer Telephony Integration.

▪ Lead the Omnichannel transformation

▪ Technologies used: Microsoft Dynamics 365 Online and Portal, Unified Service

Desk, C#, .Net, UII Framework, .Net Framework, JavaScript, Cisco Finesse, Bucher-Suter Connects for Dynamics 365.

Solution Architect

General Dynamics Information Technology (GDIT)/ Maximus Federal, United States |

Sept 2016 - Oct 2020

Project name: Census Questionnaire Assistance (CQA) 2020

The project involved building a soft phone and a call center desktop application for the call center agents to assist the customers completing their survey and answering any questions they have.

Contribution: He led the successful development and operation of the Unified Service

Desk for the Call Center Agents. This application handled more than 5 million inbound calls and 6 million outbound calls successfully in 13 languages.

As a Solution Architect, he performed below -

▪ Established best practices for agile development, and DevOps culture.

▪ Assisted team with the Sprint planning activities, prioritized user stories, and implemented technical stories for Continuous Integration/Continuous

Development.

▪ Designed and ensured successful development and operation of the Unified

Service Desk and Computer Telephony Integration.

▪ Ensured successful development and operation of the Inbound (Receiving a call, answering a call, Hold/Un Hold, Transferring, Conferencing, Ending a call, Voice &

Screen capture) and Outbound (Receiving calls from Dialer and sending the disposition back to the Dialer) and Knowledge Management functionality.

▪ Managed and directed the technical team.

▪ As a Data architect and developer, he created SSIS packages for Microsoft

Dynamics CRM integration.

▪ Technologies used: Microsoft Dynamics CRM, Unified Service Desk, SQL Server

Integration Services SSIS, C#, .Net, UII Framework, .Net Framework, Genesys

Platform SDK, Genesys GIR, ipTTY, Cisco Finesse, CnX Agent (Bucher-Suter), Calabrio, LCM.

CRM Technical Lead/Associate Team Lead (FSFN System)

State of Florida, Dept of Childrens and Families, United States | Jul 2013 - Jun

Project name: Florida Safe Families Network, Customer Relationship

Management (CRM) Hotline Management (CRM) Hotline

Project involved Operational support and Enhancement of the features of the CRM

Hotline applications.

Contribution: He led the development, enhancement, and operational support of the

Child Hotline applications, Child Care system and its components including portal, interfaces, batches, data, applications, reports, and correspondences.

As a technical lead, he performed below -

▪ Requirement Analysis, Design, Coding, Review and Testing.

▪ Assign tasks to the team and ensuring they are completed on-time.

▪ Technologies used: Microsoft Dynamics CRM, CCA, C#, .Net, UII Framework, .Net Framework, JAVA, Struts Framework.

Technology Lead

SunTrust Banks, United States | Jan 2008 - Jun 2013 Project name: Production Support

Optimization PSO

The Wholesale Lending Core Support team provided application support, and continuous development for Wholesale Lending Line of Business applications (20+) for

SunTrust Bank.

Contribution: As a technical lead and onshore coordinator for the team, he performed below

▪ Provided functional and technical input for development and issue resolution.

▪ Analyzed, designed, performed coding, unit testing and system testing technical changes to the application.

▪ Coordinated with 10+ offshore teammates for development and issue resolution.

▪ Participated in project management and documentation tasks.

Software Engineer

Wachovia Banks, India | Jun 2007 - Jan 2008 Project name: Branch Maintenance

Project involved the development and support of a set of applications in the Financial

Services area.

Contribution: Being a developer on the project, he performed below -

▪ Requirement analysis, created detailed design, and performed coding, review, and testing.

▪ Proactively provided technical input for project implementation and issue resolution.

▪ Acquired and updated technical skill set to help ensure that the company provided high quality project solutions employing leading edge technology.

▪ Technologies used: C#.Net, VB.Net, Oracle DB.

Gloria Walker Child Welfare Consultant

Subject Matter Expertise with federal-level Comprehensive Child Welfare Information

System (CCWIS) experience reviewing state business processes, data collection, APDs and RFPs. Experience in child protective / welfare services. Strengths in state and local level Organizational Change Management (OCM) for adoption of software systems in Titles IV-E, IV-D, Temporary Assistance for Needy Families (TANF)

/Supplemental Nutrition Assistance Program (SNAP)/Medicaid, National Youth in

Transition Database (NYTD), Adoption and Foster Care Analysis and Reporting

System (AFCARS), and Title IV-B casework contacts.

Effective in communicating business process improvements, identifying, collecting, and resolving end-user pain points. Facilitate triage meetings for Medicaid data warehouse

User Acceptance Testing (UAT) software defects and manage those defects through the SDLC.

Work Experience

Industry Consultant

IBM Corporation, United States | Nov 2017 – Present

State of South Carolina, Public Health Emergency (PHE) | Apr 2022 – Present

IBMC provides technical design expertise for the PHE project - the COVID spanning response to SC public health issues. Her responsibilities included::

▪ Documentation of business needs for PHE web and mobile

▪ Utilizing JIRA software for Technical Design Document management

▪ Testing

User Acceptance Test Manager/ UAT Defects Manager/ Triage Manager

State of Missouri - Business Intelligence Solution / Enterprise Data Warehouse | Oct

2020 – Dec 2021

IBM provides an EDW, business intelligence (BI) tools and reporting solution for the

BIS-EDW project. This solution brings a comprehensive, scalable, secure healthcare information system containing large, complex Big Data sets.

▪ Managed UAT with the Missouri test team

▪ Managed triage meetings

▪ Identification of access, provisioning issues

▪ Analysis with leads on defect remediation

▪ Managed defect repository and stats reporting

▪ Tracked UAT and SIT defects

Professional Development / Technical

▪ Windows O/S

▪ MS PowerPoint, Excel, Word, Visio, Project

SharePoint, Access

▪ Report Studio (Cognos 8)

▪ JIRA

▪ Jama

▪ Rally

Education

Bachelor of Science in Education

Indiana University

Certifications

▪ Microsoft Certified: Azure

Fundamentals

▪ Project Management

Professional

▪ ITIL, v3

▪ Tracked warranty defects

▪ Synchronized Jama and Rally for defect creation, monitoring, remediation

Senior Business Analyst/ Cúram Consultant

IBM Watson Health - Cúram Solution | Apr 2019 – Sep 2020

District of Columbia Access System (DCAS)

Cúram Global Income Support (CGIS) and HCR are solution components of the IBM

Cúram product for the District of Columbia's DAC R3 project. CGIS and HCR are customized to support traditional Medicaid along with non-MAGI programs for the

District of Columbia.

▪ Facilitated JADs: Qualified Medicare Beneficiaries, Case Audits, Fraud investigations

▪ Development testing, assigning defects in Application Lifecycle Management

(ALM) and JIRA

▪ Requirements Tracing Matrix - maintenance and clean-up

▪ User Acceptance Testing support

Cúram Consultant

State of South Carolina Department o Health & Human Services (SCDHHS), SC

Member Management Replacement Program (SC MMRP) | Sep 2018 – Feb 2019

SCDHHS administers the Medicaid Program for the State of South Carolina. The

Medicaid Eligibility Determination System (MEDS) is South Carolina's Legacy system currently used to administer Medicaid for Modified Adjusted Gross Income (MAGI) and

Non-MAGI benefits. The system tracks client information and determines eligibility for different programs offered.

▪ Testing (DevTest, SIT environments)

▪ Analysis of MAGI scripts

▪ Defects logged in JIRA

▪ Re-test of remediated defects

Cúram Consultant

State of North Carolina Families Accessing Services Through Technology (NCFAST) |

Dec 2017 – Aug 2018

DHHS is responsible for ensuring the health, safety, and well-being of all North

Carolinians. The Department's NC FAST program is an enterprise approach to delivering family-centric benefits and services to the citizens of North Carolina via 100 county departments through enabling case management technology.

▪ Provided gap analysis of the Interstate Compact Agreement (ICPC) interface with the National Electronic Interstate Compact Enterprise (NEICE) system for exchanging data and documents.

▪ Analysis for NC's Program Improvement Plan (PIP 2) in ongoing casework

▪ Analysis and design for federal/state reports

Technical Consultant

ICF International | Dec 2014 – Oct 2017

Administration for Children & Families, Children's Bureau, Division of State Systems

Staff augmentation to support the Children's Bureau's Division of State Systems to review existing State Automated Child Welfare Information Systems (SACWIS/non-

SACWIS), Tribal Automated Child Welfare Information Systems (TACWIS/non-

TACWIS systems), reviewing APDs, develop technical documents to support states in the transition to the new CCWIS regulations.

▪ Drafted two white papers specific to bi-directional exchanges with Education/Child

Welfare and Court of Administration/Child Welfare

▪ NIEM Tiger Team member for the harmonization of Titles IV-E/IV-D data

▪ Reviewed state and tribal APDs

▪ Reviewed state and tribal IT systems as needed

▪ Created technical assistance documents for CCWIS

PSI, International / CMA Consulting / GWK Consulting

New York Office of Children and Family Services – CONNECTIONS | Feb 2004 – Nov

A multi-year, multi-module information system implemented for security profiles, child protective services investigations, differential response tracks, case management, education, health, and data warehouse.

▪ Organizational Change Management regional manager of team for children, youth, and family services in system adoption

▪ Deployment of a juvenile justice software interface with Medicaid and Encounter data in Brooklyn and Long Island

▪ Adult Protective Services software deployment

▪ OCM efforts to respond to NYTD, AFCARS and Title IV-B Casework Contacts

▪ Created the NYTD business process model in collaboration with Westchester

County Department of Social Services' Independent Living Unit

▪ Led/facilitated regional roundtable meetings for change management issues and software upgrades

▪ Worked in Buffalo, Albany, and Spring Valley regions

▪ Developed e-supervision business model for the Buffalo and Spring Valley regions, respectively

▪ Developed, deployed and was project lead for the Multiple Person ID reduction processes

Linz Peter Philip

Client Partner Executive

Bachelor of Science in

Electronics & Communication

Engineering, Cochin University of Science and technology

Accomplished Client Partner with 25+ years of experience in Software Development

Management, Complex Program Management, Consultative Selling, Client

Relationship Management, P&L Oversight, People Management. Result oriented decisive leader with proven success in transitioning and transforming new large and complex projects. Track record of improving operational efficiencies to drive productivity and reduce costs. A creative problem solver with a unique mix of technical and business proficiency. Has deep experience in child welfare, HHS and Healthcare applications. Has led major enhancements, M&O and complex migration projects and played a pivotal role in the data center migration of the MMIS system in one of the largest US states. Also has expertise in data analytics, business intelligence, data mining, and statistics across multiple industries.

Key Competencies

▪ Client Relationship

▪ Delivery Management

▪ Cloud Modernization

▪ Financial (P&L)

▪ Child Welfare Services/HHS

▪ Predictive Analytics

▪ Contract Management

▪ Transition and Transformation

▪ Automation

▪ Agile Project Management

▪ Thought Leadership

▪ Healthcare Industry

Work experience

Project Executive/Client Partner

IBM | Apr 2019 - Present

Provided Executive leadership of a delivery team of 100+ consultants, responsible for

Delivering major enhancements, Maintenance and Operations, Application modernization and Infrastructure management of one of the largest Child Welfare projects in the country. This role construes partnerships between clients, team IBM, and subcontractor organizations.

Certifications

▪ PMP

▪ AWS Certified Solutions

Architect – Associate

▪ IBM Certified Sr. Project

Manager

▪ IBM DPE Star

▪ IBM Certified Complex

Program Manager

Key Responsibilities

▪ Single point of contact between Client and Team IBM

▪ Led & managed all the aspects of the project including setting up the overall governance and Managing expectations of CA-CWS/AZ DMV (Kyndryl)

▪ Responsible for Contract Management, Stakeholder Management

▪ Responsible for managing all the financials (P&L) of Maintenance and Operations, Major Enhancements, Business Analytics and Reporting

▪ Worked with leadership across teams to ensure that project is on track and moving along as per the expectations

▪ Responsible to handle escalations from Maintenance and Operations, Major

Enhancements and infrastructure teams

▪ Managed SLOs/SLAs/KPIs

▪ Led multiple Demos and POC sessions with clients presenting modernizations and intelligent automation

Project Executive/Client Partner

Clients: CVS Pharmacy, Express Scripts, Anthem | Feb 2013 - Mar 2019

Provide Executive leadership for Application Services of large engagements of

$100M+. This role construes partnerships between clients, team IBM, vendors, and subcontractor organizations. Maneuvering of these partnerships is key to a successful delivery of the projects and programs. Key responsibilities are client relationship management, consultative selling, financial / business management, portfolio / program management, contract Management, Delivery Management, and team / people management.

Key Accomplishments

▪ Worked with Vendors and the team to do PoCs which helps in planning the implementation of any new technologies or migrations

▪ $400K Savings through Automation per year

▪ Developed Use cases for Automation by using Watson APIs (Watson Discovery and

Machine learning)

▪ Reduced cost by ~10% by eliminating the waste

▪ Improved Customer SAT from 6 to 10

Senior Business Area Manager/Account Manager

Clients: CA-MMIS, Nasco, CVS, ESI | Jan 2006 – Jan 2013

Led business management activities to ensure that client commitments and financial targets are met. Accountable for the successful delivery of large complex ADM projects including CA-MMIS Cutover, NCPDP migration. Managed the business results and developed solutions to meet financial targets. Provided leadership to the project managers and teams and is an advocate for the performance of the project and metrics. Exhibit leadership and form strategic relationships with the client to develop integrated business solutions meet the client needs.

Key Accomplishments

▪ Led the CAMMIS Cutover project to Migrate, Transition and Transform 30 Terabytes of data and 60+ applications on 60+ midrange servers and Mainframe from HP datacenter to IBM

▪ Led a team to modernize entire CA-MMIS legacy suite of applications

▪ Brought in additional $2M-$3M worth of Business in CA-MMIS

▪ Successfully led the NCPDP D.0 Migration

▪ Successfully led Remediation and Modernization project

Mainframe DB2 DBA

Client: Target Inc, USA | Feb 2002 – Dec 2005