4-[DCS IT Maintenance and Operations Services] Attachment 5 - BPM004453 Key Personnel.pdf

Attachment 5 Supplemental: Key Personnel

Solicitation No. BPM004453 DCS IT Maintenance and Operations Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue

Phoenix, AZ 85012

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Duplicate as needed. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

1 Name: Sanjeev Gupta How long with company? 18 years

Current position in company: Delivery Project Executive How long in position? 5 years

Position for the Services:

Azure Cloud Program Manager M&O

(DPE)

How much of time will be dedicated to the Services? 100%

What primary functions will be assigned?

Leading & managing all the aspects of the project from organizing the resources, overall governance, coordinating and organizing the start-up activities, managing day-to-day activities, and bringing the project to a successful closure

Responsible for managing the all the financial activities including budget related tasks

Responsible for meeting contract level commitments, SLAs/SLOs with respect to application uptime, incident response, resolution, and deliverables

Act as a liaison with application and infrastructure teams to triage incidents, and resolve problems from the Help Desk, Line of Business IT teams, and business stakeholders

Establish and monitor processes to ensure the team monitor and resolve the issues of all interfacing application products and services.

Ensuring governance standards are applied across all digital environments Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution Continue to work with Leadership across teams to ensure that project is on track and moving along as per the expectations

Describe person’s experience in performing services like those that are to be assigned:

Sanjeev Gupta has over 21 years of North America and Europe experience. This includes experience in Microsoft. Net (Custom Applications), Cloud migration along with managing the day-to-day operation of the steady-state for the 2nd largest county in the US. Over and above his responsibility of managing the day-to-day operations for steady-state at the current client, he was overseeing and managing the Move to Cloud (M2C, Cloud Migration) implementation project.

This included managing the day-today activities of the project along with two PMs, ensuring the project's requirements were getting met like governance in place, proper project processes were followed, implementation methodology was followed correctly, and financials were managed properly, resources were available to support the project, etc. Along with this, he has experience in Oracle Applications implementation, Upgrade projects in multiple industries including Federal Govt. Counties, Media, Consulting, Software Development. His responsibilities typically include business process re-engineering, solution design, full life-cycle implementations including Month end/Year end closing, upgrades, as well as designing extensions and customization. Last 11+ years he is practicing project management.

State of Arizona Department of Child Safety

Office of Procurement & Contracts

List person’s job-related training and education:

Sanjeev Gupta is a certified complex program manager, trained in various areas of project management like planning and monitoring, communication and reporting, issue management, change control etc.

Some of the certifications and trainings are as follows:

AWS Certified Cloud Practitioner Certified Complex Program Manager PLE: Create Peak Performance Self Service training Manager Impact through Signature Experiences training Expert to Leader (E2L) training Complex Program Manager Master Class IBM Bee School training

Resume: Attachment 5 Supplemental.doc

2 Name: Aparna Rao Goparaju How long with company? 16 years in company: Delivery Project Executive How long in position? 2+ years

Position for the Services:

Implementation, Enhancements, reporting and analytics.

How much of time will be dedicated to the Services? 100%

What primary functions will be assigned?

Develop, manage large Complex programs with ongoing enhancements, maintenance and operations for IaaS, SaaS and PaaS.

Manage revenue for ongoing T&M and O&M projects with staff of 30+ resources across multiple programs overseeing technical solutions providing servant leadership in Agile methodology.

Financial responsibility, reviewing labor reports, forecasting monthly, managing to revenue forecasts, projecting future revenue for the project, resource leveling and budgeting across all projects

Overseeing contractual SLAs/SLOs for overall program level commitments Interact as client liaison maintaining client relationships Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution Work closely with the Subject Matter Experts and application owners to identify Root Cause Analysis (RCA) to automate the labor intended and repeated system errors and improve the efficiencies

Develop and provide reporting on application performance, service level agreements, incident, and problem management

State of Arizona Department of Child Safety

Office of Procurement & Contracts

Describe person’s experience in performing services like those that are to be assigned:

20+ years of IT industry experience with a variety of skills includes Cloud infrastructure, MS CRM Dynamics, Salesforce Cloud and AWS

Extensive experience in managing and maintaining highly complex programs in healthcare industry with HIPAA compliance

Great communication skills, interpersonal, collaborative and, servant leadership

Extensive experience in digital transformation and migration in IBM Cloud, DevSecOps, Java, Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) with Service level agreements

(SLA/SLO)

Managed, led Application development managing MS Dynamics CRM 365 Case Management on Prem solution with integrations across multiple applications bringing in provider data

Automation and DevOps blueprints using Cloud Management Platform for automated provisioning

List person’s job-related training and education:

Project Management Professional (PMP) Certification by PMI IBM Agile/Scrum Training IBM Certified IT Consultant Certification in ICAgile Scrum Professional Certification in Java Programming Certification in C, C++, Visual Basic Certification in Apple iOS Project Manager IBM Project Management Standards

3 Name: Reshmid Machery Ramesh How long with company? 9 years in company:

Sr. Managing Consultant - Power Platform Solution Architect How long in position? 5 years

Position for the Services: Sr. Solution Architect How much of time will be dedicated to the Services? 100%

What primary functions will be assigned?

Evaluate major enhancement and re-architecture work order requests and to create a solution design and development plan.

Provide input to the major enhancement task estimates.

Identify the non-functional requirements (NFRs) during the planning and created a road map for implementing the NFRs.

Identify the technical feasibility of the requirements, any dependency of the solution between teams and provide technical expertise to the developers.

Assist team with the Sprint planning activities, prioritize user stories, and implement technical stories for Continuous Integration/Continuous Development (CI/CD).

State of Arizona Department of Child Safety

Office of Procurement & Contracts

Describe person’s experience in performing services like those that are to be assigned:

Reshmid Machery is a Microsoft Certified Power Platform Solution Architect with around 15 years of experience in the software development and 8 years of experience specifically on Microsoft Dynamics 365 Development, Maintenance & Migration projects with various large City/State/Federal clients. He has experience working on all the apps in the power platform (Canvas Apps, Model driven Apps, Portal, Power Automate, Power BI, Power Virtual Agent and AI builder) during presales or delivery. He has built integration solutions utilizing Logic Apps, Azure Functions, Azure Service Bus, SQL Server Integration Services and APIs.

He has experience in all project phases i.e. presales, initiation, analysis/design, implementation, delivery and operation. While working on the presales activities, he has identify the technical feasibility of the requirements, generated ideas to solve client’s problems, provided level of effort and created proof of concepts/demos to highlight the proposed solution. During the initiation phase of a Federal project, he helped the team to put in place the agile methodology, and life-cycle management. He has experience leading requirement capture sessions with the business users, validating the requirements, fit-gap analysis, designing the overall topology, security and data models, and integration strategies with external systems. During the implementation and delivery project phases, he has experience conducting meetings with the clients ensuring the the solution meets the needs, validating the deployment plan, triaging the problems, and advising the business on a go-no go decision.

List person’s job-related training and education:

Microsoft Certified: Microsoft Dynamics 365 + Power Platform Solution Architect

Microsoft Certified: Microsoft Dynamics 365 Customer Service Functional Consultant

Microsoft Certified: Power Platform Developer Microsoft Certified: Azure Fundamentals Microsoft Certified Technology Specialist: .Net Framework 4, Web

Applications Microsoft Fasttrack Architect Bootcamp IBM - Government Industry Silver Badge IBM Agile Explorer Badge IBM Design Thinking Practitioner Badge Scaled Agile - SAFe DevOps Practitioner (Expired)

4 Name: Gloria Walker How long with company? 4.5 years in company: Industry Consultant How long in position? 4.5 years

Position for the Services: Child Welfare SME How much of time will be dedicated to the Services? 100%

State of Arizona Department of Child Safety

Office of Procurement & Contracts

What primary functions will be assigned?

Provide Subject Matter Expertise in designing and enhancing processes that meet the needs of the caseworker and other parties

Facilitate and document requirements Review Designs to validate completeness and usability Responsible for ensuring quality in each solution Translate end-user needs and pain points into technical solutions Facilitate changes for successful transitional CCWIS system Facilitate changes leading to a greater system adoption Define and measure impact provided from the solution

Describe person’s experience in performing services like those that are to be assigned:

Nine-year experience in New York (NY) Organizational Change Management for system adoption by counties and child welfare contributing agencies by identifying barriers in learning, identifying basic competencies in using software, readiness checklists, seeking buy-in from management for a top-down adoption process, reviewing lessons learned prior to each release for streamlining or expanding efforts as necessary.

Quality Assurance at (NY) state level in meeting IV-B Casework Contacts and NYTD compliance, working toward AFCARS compliance, identifying efficiencies and processes that led to better reporting results.

Designed Statewide Automated Child Welfare Information System and documented screens for ICPC, Case Plans, Goals/Activities, CPS Investigation Determinations, Reports; gathered "must have" requirements from end-users and worked with developers to meet the need, reviewed documentation prior to UAT testing for accuracy and completeness.

List person’s job-related training and education:

Three years for the Administration for Children and Families Children’s Bureau Division of State Systems in staff augmentation, writing white papers for bi-directional data exchanges in child welfare/child support/education/ courts, reviewing APDs, RFx.

Five years Indiana (IN) county CPS/CWS/IV-E/Adoption/Foster Care licensing Supervisor

Seven years in (IN) Medicaid/TANF/SNAP eligibility Three years state (IN) SACWIS Implementation lead

Education and Credentials BS in Education, Indiana University Microsoft Cloud Azure Fundamentals

PMP

ITIL

Software:

Cognos

JIRA

Jama Rally Curam