5-BAFO-Attachment 5 - BPM004453 Key Personnel_Oct.pdf

Attachment 5 Supplemental: Key Personnel

Solicitation No. BPM004453

DCS IT Maintenance and Operations Services

State of Arizona Department of Child Safety

Office of Procurement & Contracts 3003 N. Central Avenue

Phoenix, AZ 85012

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Duplicate as needed. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

1 Name: Mihir Shah How long with company? 7 years

Current position in company:

Global Center of Competence Lead –

Microsoft Managed Services How long in position? 1 year

Position for the Services: DPE, Maintenance & Operations How much of time will be dedicated to the Services?

100%

What primary functions will be assigned?

▪ Leading & managing all the aspects of the project from organizing the resources, overall governance, coordinating and organizing the start-up activities, managing day-to-day activities, and bringing the project to a successful closure

▪ Responsible for managing the all the financial activities including budget related tasks

▪ Responsible for meeting contract level commitments, SLAs/SLOs with respect to application uptime, incident response, resolution, and deliverables

▪ Act as a liaison with application and infrastructure teams to triage incidents, and resolve problems from the Help Desk, Line of Business IT teams, and business stakeholders

▪ Establish and monitor processes to ensure the team monitor and resolve the issues of all interfacing application products and services.

▪ Ensuring governance standards are applied across all digital environments

▪ Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution

▪ Continue to work with Leadership across teams to ensure that project is on track and moving along as per the expectations

Describe person’s experience in performing services like those that are to be assigned:

Mihir has 20+ years of Microsoft Dynamics and IT Consulting services experience. Mihir has managed and delivered large scale Microsoft Dynamics 365 projects. Mihir is currently the Global Center of Competence Lead for Microsoft Managed Services. Mihir has provided guidance on multiple projects to establish project governance, agile software development and workload management processes. Mihir has helped set-up change management, user training and adoption enablement for delivering project success.

In the NYC 311 project, Mihir managed the IBM Application support services delivery, enabled IBM and client teams to work together and successfully improve the application maintenance and operations to meet the business needs.

Mihir helped IBM Client - Lowes to process 1MN jobs per month on their

Microsoft Dynamics 365 app and scaled the system to enable 65,000 users.

Mihir helped American Airlines to modernize their Enterprise Sales application using Microsoft Dynamics 365 and include Global Sales teams which processed

$44 BN in revenue.

State of Arizona Department of Child Safety

Office of Procurement & Contracts

List person’s job-related training and education:

▪ Microsoft Dynamics 365 and Power Platform Solution Architect – Expert

▪ IBM certified Agile Explorer

▪ IBM certified Design Thinking Practitioner

▪ IBM Government Industry and Insights – Silver level badge

▪ Microsoft Azure Data Fundamentals certification

▪ Master of Management in Technology Management

Resume: Attachment 5 Supplemental.doc

State of Arizona Department of Child Safety

Office of Procurement & Contracts

2 Name: Aparna Rao Goparaju How long with company? 16 years in company:

Delivery Project Executive How long in position? 2+ years

Position for the Services: DPE, Enhancements and Analytics How much of time will be dedicated to the Services?

100%

What primary functions will be assigned?

▪ Develop, manage large Complex programs with ongoing enhancements, maintenance and operations for IaaS, SaaS and PaaS

▪ Manage revenue for ongoing T&M and O&M projects with staff of 30+ resources across multiple programs overseeing technical solutions providing servant leadership in Agile methodology

▪ Financial responsibility, reviewing labor reports, forecasting monthly, managing to revenue forecasts, projecting future revenue for the project, resource leveling and budgeting across all projects

▪ Overseeing contractual SLAs/SLOs for overall program level commitments

▪ Interact as client liaison maintaining client relationships

▪ Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution

▪ Work closely with the Subject Matter Experts and application owners to identify Root Cause Analysis (RCA) to automate the labor intended and repeated system errors and improve the efficiencies

▪ Develop and provide reporting on application performance, service level agreements, incident, and problem management

Describe person’s experience in performing services like those that are to be assigned:

▪ 20+ years of IT industry experience with a variety of skills includes Cloud infrastructure, MS CRM Dynamics, Salesforce Cloud and AWS

▪ Extensive experience in managing and maintaining highly complex programs in healthcare industry with HIPAA compliance

▪ Great communication skills, interpersonal, collaborative and, servant leadership

▪ Extensive experience in digital transformation and migration in IBM Cloud, DevSecOps, Java, Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) with Service level agreements

(SLA/SLO)

▪ Managed, led Application development managing MS Dynamics CRM 365 Case Management on Prem solution with integrations across multiple applications bringing in provider data

▪ Automation and DevOps blueprints using Cloud Management Platform for automated provisioning

List person’s job-related training and education:

▪ Project Management Professional (PMP) Certification by PMI

▪ IBM Agile/Scrum Training

▪ IBM Certified IT Consultant

▪ Certification in ICAgile Scrum Professional

▪ Certification in Java Programming

▪ Certification in C, C++, Visual Basic

▪ Certification in Apple iOS Project Manager

▪ IBM Project Management Standards

State of Arizona Department of Child Safety

Office of Procurement & Contracts

3 Name: Reshmid Machery Ramesh How long with company? 9 years in company:

Sr. Managing Consultant - Power Platform Solution Architect

How long in position? 5 years

Position for the Services: Chief Architect How much of time will be dedicated to the Services?

100%

What primary functions will be assigned?

▪ Evaluate major enhancement and re-architecture work order requests and to create a solution design and development plan.

▪ Provide input to the major enhancement task estimates.

▪ Identify the non-functional requirements (NFRs) during the planning and created a road map for implementing the NFRs.

▪ Identify the technical feasibility of the requirements, any dependency of the solution between teams and provide technical expertise to the developers.

▪ Assist team with the Sprint planning activities, prioritize user stories, and implement technical stories for Continuous Integration/Continuous Development (CI/CD).

Describe person’s experience in performing services like those that are to be assigned:

Reshmid Machery is a Microsoft Certified Power Platform Solution Architect with around 15 years of experience in the software development and 8 years of experience specifically on Microsoft Dynamics 365 Development, Maintenance & Migration projects with various large City/State/Federal clients. He has experience working on all the apps in the power platform (Canvas Apps, Model driven Apps, Portal, Power Automate, Power BI, Power Virtual Agent and AI builder) during presales or delivery. He has built integration solutions utilizing

Logic Apps, Azure Functions, Azure Service Bus, SQL Server Integration Services and APIs.

He has experience in all project phases i.e. presales, initiation, analysis/design, implementation, delivery and operation. While working on the presales activities, he has identify the technical feasibility of the requirements, generated ideas to solve client’s problems, provided level of effort and created proof of concepts/demos to highlight the proposed solution. During the initiation phase of a Federal project, he helped the team to put in place the agile methodology, and life-cycle management. He has experience leading requirement capture sessions with the business users, validating the requirements, fit-gap analysis, designing the overall topology, security and data models, and integration strategies with external systems. During the implementation and delivery project phases, he has experience conducting meetings with the clients ensuring the the solution meets the needs, validating the deployment plan, triaging the problems, and advising the business on a go-no go decision.

State of Arizona Department of Child Safety

Office of Procurement & Contracts

List person’s job-related training and education:

▪ Microsoft Certified: Microsoft Dynamics 365 + Power Platform Solution

Architect

▪ Microsoft Certified: Microsoft Dynamics 365 Customer Service Functional Consultant

▪ Microsoft Certified: Power Platform Developer

▪ Microsoft Certified: Azure Fundamentals

▪ Microsoft Certified Technology Specialist: .Net Framework 4, Web

Applications

▪ Microsoft Fasttrack Architect Bootcamp

▪ IBM - Government Industry Silver Badge

▪ IBM Agile Explorer Badge

▪ IBM Design Thinking Practitioner Badge

▪ Scaled Agile - SAFe DevOps Practitioner (Expired)

State of Arizona Department of Child Safety

Office of Procurement & Contracts

4 Name: Gloria Walker How long with company? 4.5 years in company:

Industry Consultant How long in position? 4.5 years

Position for the Services: Child Welfare SME/Consultant How much of time will be dedicated to the Services?

100%

What primary functions will be assigned?

▪ Provide Subject Matter Expertise in designing and enhancing processes that meet the needs of the caseworker and other parties

▪ Facilitate and document requirements

▪ Review Designs to validate completeness and usability

▪ Responsible for ensuring quality in each solution

▪ Translate end-user needs and pain points into technical solutions

▪ Facilitate changes for successful transitional CCWIS system

▪ Facilitate changes leading to a greater system adoption

▪ Define and measure impact provided from the solution

Describe person’s experience in performing services like those that are to be assigned:

▪ Nine-year experience in New York (NY) Organizational Change Management for system adoption by counties and child welfare contributing agencies by identifying barriers in learning, identifying basic competencies in using software, readiness checklists, seeking buy-in from management for a top-down adoption process, reviewing lessons learned prior to each release for streamlining or expanding efforts as necessary

▪ Quality Assurance at (NY) state level in meeting IV-B Casework Contacts and NYTD compliance, working toward AFCARS compliance, identifying efficiencies and processes that led to better reporting results

▪ Designed Statewide Automated Child Welfare Information System and documented screens for ICPC, Case Plans, Goals/Activities, CPS Investigation

Determinations, Reports; gathered "must have" requirements from end-users and worked with developers to meet the need, reviewed documentation prior to UAT testing for accuracy and completeness

List person’s job-related training and education:

▪ Three years for the Administration for Children and Families Children’s

Bureau Division of State Systems, writing white papers for bi-directional data exchanges in child welfare/child support/education/ courts, reviewing APDs

▪ Five years Indiana (IN) county CPS/CWS/IV-E/Adoption/Foster Care licensing Supervisor

▪ Seven years in (IN) Medicaid/TANF/SNAP eligibility

▪ Three years state (IN) SACWIS Implementation lead

Education and Credentials

▪ BS in Education, Indiana University

▪ Microsoft Cloud Azure Fundamentals

▪ PMP & ITIL

Software:

▪ Cognos, Curam, JIRA, Jama, Rally

State of Arizona Department of Child Safety

Office of Procurement & Contracts

5 Name: Linz Philip How long with company? 23 years in company:

Client Partner/Project Executive How long in position? 5 years

Position for the Services: Client Partner Executive How much of time will be dedicated to the Services?

Y1 100% ;

Y2 40% ;

Y3 – Y6 25%

What primary functions will be assigned?

▪ Single point of contact between AZ DCS and Team IBM

▪ Leading & managing all the aspects of the project including Project Initiation, Ramping up the team, Setting up the overall governance and Managing expectations of AZ DCS

▪ Responsible for Contract Management, Stakeholder Management

▪ Responsible for managing all the financial activities of Maintenance and

Operations, Managed Cloud Services, Major Enhancements, Business

Analytics and Reporting

▪ Act as a liaison between IBM and AZ DCS Senior Leadership teams

▪ Provide leadership and direction to accomplish the goals and taking ownership from strategy to execution

▪ Continue to work with Leadership across teams to ensure that project is on track and moving along as per the expectations

▪ Responsible to handle escalations from M&O, Managed Cloud Services, Major Enhancements, Business Analytics and Reporting

▪ Define and Meet Agreed SLOs/SLAs

Describe person’s experience in performing services like those that are to be assigned:

Linz is an accomplished Project Executive with 25+ years of experience in software development management, people management, P&L management, and client relationship management. He is a result-oriented decisive leader with proven success in delivering many complex programs. He has a track record of improving operational efficiencies to drive productivity and reduce costs. He has deep experience in child welfare applications, leading major enhancements, M&O and complex migration projects and played a pivotal role in the data center migration of the MMIS system in one of the largest US states. He also has expertise in data analytics, business intelligence, data mining, and statistics across multiple industries and is a creative problem solver with a unique mix of technical and business proficiency.

List person’s job-related training and education:

▪ Project Management Professional (PMP)®

▪ AWS Certified Solutions Architect – Associate

▪ IBM Certified Sr PM

▪ IBM Garage Method for Cloud Advocate

▪ Data Science for Business - Level 2

▪ IBM Automation Essentials

▪ IBM Cloud Migration Method Explorer

▪ IBM Blockchain Consulting

▪ Data Science for Business - Level 1

▪ Data Science Foundations - Level 1

▪ IBM Certified Enterprise Design Thinking Practitioner