DCS IT Maintenance and Operations Services

The Arizona Master Agreement CTR062780 is an Indefinite Delivery Vehicle (IDV) for comprehensive IT Maintenance and Operations Services, specifically designed to support the Arizona Department of Child Safety's Guardian Case Management System. The contract covers a wide range of technological services, including program management, managed cloud services, operational support, routine application maintenance, major system enhancements, solution architecture, business analytics, and reporting services. The IDV provides a fixed quarterly development capacity of 12,000 hours for major enhancements and 5,000 hours for analytics, with the flexibility to scale resources based on departmental needs. The services are primarily focused on maintaining and evolving a cloud-native Microsoft Dynamics 365 case management platform, ensuring reliable and innovative technological support for child welfare operations.

International Business Machines Corporation (IBM) is the prime contractor for this master agreement, which was awarded by the Arizona Department of Child Safety on November 1, 2022, with an initial completion date of October 31, 2025. The contract has since been amended to extend through October 31, 2028, covering the state of Arizona and utilizing a master agreement contract type. IBM brings extensive experience, with 40 years of business presence in Arizona and over 30 years of similar service delivery. The contract includes multiple Microsoft Gold-level certifications and is valued at approximately $72.4 million over its initial term. Two key subcontractors, RevTech and SLG Innovation, are included to provide specialized support, with each contributing up to 10% of the contract work in areas such as solution architecture, program management, and child welfare system expertise.