Attachment_A_Draft_Functional_Requirements_Document.docx

DOCX document 723 KB Posted Jan 31, 2019

Attached to: Defense Enterprise Office Solution (DEOS)
Solicitation number: 47QTCA-19-Q-0001
Issued by: GSA Federal Acquisition Service

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Attachment A Draft Functional Requirements Document

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Functional Requirements Document (FRD) For Defense Enterprise Office Solution (DEOS)

Version 2.2 January 2019

Department of Defense Defense Information Systems Agency P.O. Box 549 Ft. Meade, MD 20755-0549

Table of Contents

INTRODUCTION	9
1	Core System Requirements	10
1.1	Email	10
1.2	Content Management	13
1.3	File Storage	18
1.4	Productivity Suite	18
1.5	Web Conferencing	20
1.6	Instant Messaging (IM)/Chat & Presence	24
1.7	Native Audio	26
1.8	Native Video	28
1.9	Clients	30
1.9.1	Mobility	31
2	System-Wide Requirements	33
3	Department of Defense Information Network (DoDIN) Protection	37
4	Records Management	39
4.1	Workflow	39
4.2	Redaction	39
4.3	Freedom of Information Act (FOIA)	40
4.4	eDiscovery	40
5	Denied, Disconnected, Intermittent, Limited Bandwidth (D-DIL)	41
6	Core Service Support Functions & Integration Points	45
6.1	Service Management	45
6.1.1	Access Management	45
6.1.2	Event Management	46
6.1.3	Incident Management	47
6.1.4	Request Fulfillment	49
6.1.5	Service Desk	47
6.2	Identity & Access Management (IdAM)	50
6.2.1	DoD Public Key Infrastructure (PKI)	51
6.3	DISN Network Transport / Routing & Hosting	51
6.3.1	Domain Name System (DNS)	52
6.4	DoD Gateways	52
6.4.1	Cloud Access Points (CAP)	52
6.4.2	Internet Access Point (IAP)	53
6.4.3	Joint Regional Security Stacks (JRSS)	53
6.4.4	Enterprise Email Security Gateway (EEMSG)	53
6.4.5	Mission Partner Gateway (NIPR Federated Gateway)	54
6.4.6	Cross Domain Enterprise Service (CDES)	54
6.4.7	Mobility Gateway	55
7	Additional Service Support Functions & Integration Points	557.1.
7.1	Voice	55
7.1.1	Softswitch (SS) Backbone - Voice	56
7.1.2	Voice Internet Service Provider (VISP) / Commercial Voice Networks (PSTN)	56
7.1.3	Enterprise Voice over Internet Protocol (EVoIP)	57
7.1.4	Enterprise Classified Voice over Internet Protocol (ECVoIP)	57
7.1.5	Enhanced 911 (E-911)	57
7.1.6	Local Voice Survivability	58
7.1.7	Voice over Secure IP (VoSIP)	58
7.1.8	Local Base/Post/Camp/Station Session Controllers	58
7.1.9	Native Audio Conferencing	59
7.1.10	Voicemail	59
7.1.11	Unified Messaging	59
7.2	Video Teleconferencing (VTC)	60
7.2.1	Unclassified Video Interoperability	60
7.2.2	Classified Video Interoperability	61
7.2.3	Local VTC Systems	62
7.3	Communications Security (COMSEC) Monitoring	62
7.4	Global Content Delivery Service (GCDS)	63
7.5	IM/Chat & Presence Federation	63
7.6	Mass Warning Notification System	63
8	Performance Objectives and Environmental Metrics	64
9	Test & Evaluation	66
9.1	Test & Evaluation Requirements	67
9.1.1	Test Events	69
Appendix A – D-DIL Use Cases	72
A.1 Tactical D-DIL Use Case #1: Limited bandwidth operations from a deployed military unit location	72
A.1.1 Assumptions	72
A.1.2 Scenario	72
A1.3 Scalability Considerations	73
A.2 Tactical D-DIL Use Case #2: Intermittent and Disconnected Operations from a Deployed Military Unit Location	73
A.2.1 Assumptions	73
A.2.2 Scenario	74
A.2.3 Key Considerations	74
A2.4 Scalability Considerations	75
Appendix B – Service Desk Roles and Responsibilities	75
B.1 Shared Responsibilities	76
B.2 Onboarding/Migration	77
B.2.1 CC/S/As	77
B.2.2 DEOS PMO	77
B.2.3 Contractor	78
B.3 Daily Operations	78
B.3.1 CC/S/As	78
B.3.2 DEOS PMO	79
B.3.3 Contractor	80
Appendix C – Service Desk Key Attributes and Field Definitions	82
Appendix D – Defense Enterprise Email (DEE) Population Breakdown	82
Appendix F – DoD Enterprise Portal Service (DEPS) Information	85
Appendix G – Tenancy Consideration	85
Appendix H – References	86
Appendix I – Acronyms	88

List of Tables

Table 1 - Email	10
Table 2 - Content Management	13
Table 3 - File Storage	18
Table 4 - Productivity Suite	18
Table 5 - Web Conferencing	20
Table 6 - IM, Chat and Presence	24
Table 7 - Native Audio	27
Table 8 - Native Video	28
Table 9 - Clients	30
Table 10 - Mobility	31
Table 11 - System-Wide	33
Table 12 - DoDIN Protection Requirements	37
Table 13 - Records Management	39
Table 14 - Workflow	39
Table 15 - Redaction	39
Table 16 - FOIA	40
Table 17 - eDiscovery	40
Table 18 - Denied, Disconnected, Intermittent, and Low-Bandwidth	42
Table 19 - Service Management	43
Table 20 - Access Management	44
Table 21 - Event Management	44
Table 22 - Incident Management	45
Table 23 - Request Fulfillment	46
Table 24 - Service Desk	47
Table 25 - Integrated Service Desk	49
Table 26 - Non-Integrated Service Desk	50
Table 27 - Identity & Access Management	50
Table 28 – DoD Public Key Infrastructure (PKI)	51
Table 29 - DISN Network Transport / Routing & Hosting	51
Table 30 - Domain Name System (DNS)	52
Table 31 - Cloud Access Point (CAP)	53
Table 32 - Internet Access Point (IAP)	53
Table 33 -Joint Regional Security Stack (JRSS)	53
Table 34 - Enterprise Email Security Gateway (EEMSG)	54
Table 35 - Mission Partner Gateway (MPGW)	54
Table 36 - Cross Domain Enterprise Service (CDES)	54
Table 37 - Mobility Gateway	55
Table 38 - Softswitch Backbone - Voice	56
Table 39 - Voice ISP / Commercial Voice Networks (PSTN)	56
Table 40 - Enterprise Voice over Internet Protocol (EVoIP)	57
Table 41 - Enterprise Classified Voice over Internet Protocol (ECVoIP)	57
Table 42 - E-911	57
Table 43 - Local Voice Survivability	58
Table 44 - Voice over Secure IP (VoSIP)	58
Table 45 - Local B/P/C/S Session Controllers	59
Table 46 - Native Audio Conferencing	59
Table 47 - Voicemail	59
Table 48 - Unified Messaging	60
Table 49 - Unclassified Video Interoperability	60
Table 50 – Classified Video Interoperability	61
Table 51 - Local VTC Systems	62
Table 52 - COMSEC Monitoring	62
Table 53 - Global Content Delivery Service (GCDS)	63
Table 54 - IM/Chat & Presence Federation	63
Table 55 - Mass Warning Notification System	64
Table 56 - Service Level & Performance Objectives	64
Table 57 - End-to-End Performance Objectives (Fixed Networks)	65
Table 58 - Contractor Segment Performance Objectives	65
Table 59 - DSCP Markings	66
Table 60 - Test & Evaluation Requirements	67
Table 61 - DT Objectives	70
Table 62 - DEOS Critical Operational Issues	71
Table 63 –DEE PODS Population Breakdown in US NIPR Locations	82
Table 64 - DEE PODS Population Breakdown in Non-US NIPR Locations	83
Table 65 - DEE PODS Population Breakdown in US SIPR Locations	83
Table 66 – DEE PODS Population Breakdown in US SIPR Locations	84
Table 67 – CC/S/A Population Breakdown	84

List of Figures

Figure 1 – Overview of the Test and Evaluation Purpose, Scope and Environments	67
Figure 2 – Service Desk Roles & Responsibilities	76

INTRODUCTION

The Defense Information Systems Agency (DISA) in support of the Department of Defense (DoD) Enterprise Collaboration and Productivity Services (ECAPS) strategy, plans to acquire and implement a secure, seamlessly integrated commercial cloud-based Software as a Service (SaaS) that aligns with the Secretary of Defense memo: "Accelerating Enterprise Cloud Adoption" September 13, 2017 as a replacement for legacy, enterprise information technology (IT) services, such as audio, video, collaboration, email, content management, records management, and an office productivity suite.

The Defense Enterprise Office Solutions (DEOS) is a procurement in support of the DoD ECAPS strategy that will replace the existing DoD Unified Capabilities (UC) efforts and encompass a more comprehensive set of voice, video and data services as the Department moves towards a Joint Information Environment (JIE) (pillar #9 “Establish End User Enterprise Services”). The DEOS commercial SaaS offering will provide the DoD with common enterprise applications and services for joint use across the DoD, standardize baselines, and enable cross Department collaboration at local base/post/camp/station (B/P/C/S), to include deployed and afloat organizations. The DEOS SaaS is intended to be utilized on the Sensitive but Unclassified Internet Protocol (IP) Router Network (formally known as NIPRNet), the Secret IP Router Network (SIPRNet), and Denied, Disconnected, Intermittent, Limited Bandwidth (D-DIL) environments.

In accordance with the DoD Cloud Computing (CC) Security Requirements Guide (SRG), Impact Level 5 Controlled Unclassified Information (CUI) data on the NIPRNet and Impact Level 6 Classified (up to Secret) DoD specific data on the SIPRNet must have the data physically separated whether operating in a DoD private/community or Federal Government community cloud, in either an on-premises or off-premises cloud deployment model.

Note: All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that particular requirement, and Objective is defined as the desired goal or condition. The Government understands that various Cloud Service Providers (CSP) may propose additional functionality as part of their Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

In addition to the requirements outlined within this document, the CSP will be required to meet all of the requirements outlined in the DoD Cloud Computing (CC) Security Requirements Guide (SRG) for Impacts Level 5 and 6. Depending upon the personally identifiable information (PII) confidentiality impact level (PCIL) value for the PII to be stored in DEOS, as determined using the CNSSI No. 1253, Privacy Overlays (located in Attachment 6 to Appendix F of CNSSI 1253), the CSP will be required to meet the requirements outlined in the DoD CC SRG for the corresponding Privacy Overlay.

1 Core System Requirements Core System Requirements form the foundation of the Cloud Service Offering (CSO) and provide the primary features and functions.

1.1 Email

Email is a widely used collaboration tool throughout the DoD. The government has outlined the following requirements for the email capability:

Table 1 - Email

Requirement ID

Category

Requirement

Network

Threshold/ Objective

EMAIL-001

Retain deleted items for a configurable duration, with a default of 30 days.

Both

Threshold

EMAIL-002

Enable a configurable maximum email size a subscriber can send and receive that includes attachments, supporting, at a minimum, 50MB attachments.

Both

Threshold

EMAIL-003

Provide the capability to blacklist and whitelist emails at the user and system levels.

Both

Threshold

EMAIL-004

Provide Simple Mail Transfer Protocol (SMTP) and Secure/Multipurpose Internet Mail Extensions (S/MIME) v3.1 compliant email capability.

Both

Threshold

EMAIL-005

Allow email marking (subject & portion marking) per DoDM 5200.01.

Both

Objective

EMAIL-006

Protect against unknown malware and viruses by providing zero-day protections to message attachment and include features to safeguard from harmful links in real-time.

Both

Threshold

EMAIL-007

Restrict calendar invite forwarding and provide notification that a calendar invite has been forwarded.

Both

Threshold

EMAIL-008

Allow users to delegate calendar management to another authorized user(s).

Both

Threshold

EMAIL-009

Allow managers of an organizational email box to delegate calendar management to another authorized user(s).

Both

Threshold

EMAIL-010

Allow searching on the following fields at a minimum: Last name, First name, Rank, Phone Number, Title, City, Duty Installation/Location, Employee Type, Component, Office Symbol, and Department.

Both

Threshold

EMAIL-011

Provide the ability to invite subscribers to meetings and assign tasks directly from the Global Address List (GAL).

Both

Threshold

EMAIL-012

Allow multiple GAL entries for individuals with multiple personas (and multiple mailboxes).

Both

Threshold

EMAIL-013

Support delegating the authority to add/remove membership in distribution lists and non-person entity’s (NPE) rights.

Both

Threshold

EMAIL-014

Enable thick clients to access and search the GAL, even when offline.

Both

Threshold

EMAIL-015

Synchronize with the GAL from DoD Designated directories, including delivery of public keys for encrypting messages.

Both

Threshold

EMAIL-016

Allow the user to set and modify folder permissions and properties.

Both

Threshold

EMAIL-017

Provide the capability for users to create/edit automatic replies.

Both

Threshold

EMAIL-018

Provide the capability for users to manage rules and alerts. This includes creating, editing, and deleting messaging disposition rules to determine the placement of collection of email messages received into folders.

Both

Threshold

EMAIL-019

Provide the capability to move and/or delete selected email.

Both

Threshold

EMAIL-020

Provide the capability for users to create, modify and delete folders.

Both

Threshold

EMAIL-021

Provide the capability for users to block a sender, domain or group/mailing list.

Both

Threshold

EMAIL-022

Provide the capability for users to create or modify signatures.

Both

Threshold

EMAIL-023

Provide the capability for users to select or change fonts, styles and colors of text.

Both

Threshold

EMAIL-024

Provide the capability for users to select message tracking for read receipt and delete without opening.

Both

Threshold

EMAIL-025

Allow for a government designated personnel to create enterprise distribution lists that can be accessible by authorized users using the GAL.

Both

Threshold

EMAIL-026

Provide users the ability to designate the importance of the email.

Both

Threshold

EMAIL-027

Allow for users to create or modify views within their email.

Both

Threshold

EMAIL-028

Permit arranging and sorting email by specific data fields.

Both

Threshold

EMAIL-029

Provide the capability to notify users when an email arrives.

Both

Threshold

EMAIL-030

Allow for email categorization.

Both

Threshold

EMAIL-031

Provide access to dictionaries, thesauruses, and other reference material (e.g., library of images, links to Internet searches) that allow for innovative functions.

Both

Threshold

EMAIL-032

Allow for individual, organizational and resource mailboxes/accounts (e.g., group mailboxes, conference room, service accounts, etc.).

Both

Threshold

EMAIL-033

Provide users the ability to sign and encrypt email per DoD Instruction 8520.02 “Public Key Infrastructure and Public Key Enabling” policy and guidelines.

Both

Threshold

EMAIL-034

Encrypt email in transit using FIPS 140-2 validated cryptographic modules operated in FIPS mode.

Both

Threshold

EMAIL-035

Allow email management delegation to another authenticated user(s).

Both

Threshold

EMAIL-036

Allow for a manager of an organizational email box to delegate email management to another authenticated user(s).

Both

Threshold

EMAIL-037

Digitally sign emails, per DoD Instruction 8520.02 policy and guidelines, from the user’s personal account, or any non-person entity’s account for which they have been delegated email management.

Both

Threshold

EMAIL-038

Assign tasks to other users (within the email client).

Both

Threshold

EMAIL-039

Provide the capability to forward a task.

Both

Threshold

EMAIL-040

Allow users to create recurring tasks (e.g., daily, weekly, monthly, yearly).

Both

Threshold

EMAIL-041

Allow tracking and reporting on a task progress.

Both

Threshold

EMAIL-042

Allow subscribers to modify a task's status.

Both

Threshold

EMAIL-043

Provide the capability for the subscriber to create a task, specify the task start date, due date, priority, percentage (%) complete and text explaining the task.

Both

Threshold

EMAIL-044

Satisfy the requirements of the DoD Cloud Computing Security Requirements Guide in supporting mobile devices. This includes full device/container based encryption at Impact Levels 5&6.

Both

Threshold

EMAIL-046

Provide a notification that a calendar invite has been forwarded.

Both

Threshold

EMAIL-047

Invoke Digital Rights Management (DRM) and Intellectual Rights Management (IRM) functionality (e.g., Do Not Forward, Do Not Print), in accordance with current DFAR mandates and DoDI 5000.75, Business Systems Requirements and Acquisition and DoDI 5000.02, Operation of the Defense Acquisition System.

Both

Objective

EMAIL-048

Provide organizations the ability to manage accounts, including organizational mailboxes, for which they are responsible.

Both

Threshold

EMAIL-049

Allow reading encrypted and signed messages via web browsers, mobile devices and thick clients, even when offline.

Both

Threshold

EMAIL-050

Support an out-of-office function.

Both

Threshold

EMAIL-051

Provide an archive function.

Both

Threshold

EMAIL-052

Allow sharing calendars, to include multiple levels of visibility (i.e., Free/Busy or full details).

Both

Threshold

EMAIL-053

Allow government designated personnel to create and edit shared calendars for use in resource schedule (i.e., conference rooms).

Both

Threshold

EMAIL-054

Support creating, saving as a draft, and sending messages, including multiple attachments, to recipients designated in the "TO", "CC", "BCC" fields.

Both

Threshold

EMAIL-055

Allow full text, subject or conversation search of emails.

Both

Threshold

EMAIL-056

Provide the ability for users to read and compose messages when in an offline state.

Both

Threshold

EMAIL-057

Support a single email domain per classification.

Both

Objective

EMAIL-058

Provide the capability to index/optimize mailboxes for search retrieval.

Both

Threshold

EMAIL-059

Support synchronization functionality with existing email systems (i.e., currently supported versions of Microsoft Exchange) during the migration.

Both

Threshold

EMAIL-060

Allow creating additional enterprise address lists composed of a subset of users from the larger GAL (e.g., installations). Address lists must be listed and searchable on the address book menu.

Both

Threshold

EMAIL-061

Provide an offline email retention policy, which is configurable by each tenant (e.g., preceding 7 calendar days).

Both

Threshold

EMAIL-062

The email capability thick client should be able to access and utilize Public Key Infrastructure certificates for email encryption and signature validation when offline.

Both

Objective

EMAIL-063

Provide an email screening capability (e.g., anti-spam techniques) that detects messages as spam. Filtering can be originated from user actions, administrators, or automated by the email solution.

Both

Threshold

EMAIL-064

Provide an auto complete function.

Both

Threshold

EMAIL-065

Email features should include, but not limited to, the ability to send and receive electronic mail, schedule meetings via calendar invitations, schedule tasks and maintain local contacts and address lists.

Both

Threshold

EMAIL-066

Offer the ability to access email by DoD personnel from any location globally, using smartphones, tablets, laptops and desktops.

Both

Threshold

EMAIL-067

Support a message recall function.

Both

Objective

EMAIL-068

Enable viewing and sharing of calendars across the DEOS environment (e.g., multiple tenants)

Both

Threshold

EMAIL-069

Provide the ability to conduct polls/vote.

Both

Threshold

EMAIL-070

Provide the ability to save as and print to .pdf.

Both

Threshold

1.2 Content Management

Content management functions include sharing documents, files, dashboards, resource calendars, and the ability to create and edit wikis and blogs, and support for a wide range of tools for manipulating and managing content through version control and archiving. The government has outlined the following requirements for the content management capability:

Table 2 - Content Management

Requirement ID

Category

Requirement

Network

Threshold/ Objective

CM-001

Content Management

Provide a web based enterprise portal and content management platform that gives users a centralized place to manage and store documents, content, links, and contacts.

Both

Threshold

CM-002

Content Management

Provide the capability to store files, content, links, and contacts to enable information exchange among virtual groups.

Both

Threshold

CM-003

Content Management

Enable collaboration by providing a platform for sharing documents, files, dashboards, and resource calendars.

Both

Threshold

CM-004

Content Management

Provide Wiki templates to allow users to quickly and easily create Wikis.

Both

Threshold

CM-005

Content Management

Provide Blog functionality that allows entries to be displayed in multiple views.

Both

Threshold

CM-006

Content Management

Allow project teams to create, track, and manage the project schedule and task execution for their related organization.

Both

Threshold

CM-007

Content Management

Allow project teams to create, share, update and delete calendar entries as required.

Both

Threshold

CM-008

Content Management

Allow for the real-time creation, editing, and review of documents.

Both

Threshold

CM-009

Content Management

Provide a coauthoring capability whereby subscribers, and authenticated and authorized external users, collaborate on a shared document/file (e.g., documents, spreadsheets, briefings, etc.) with visibility of the actions of other users in real-time.

Both

Threshold

CM-010

Content Management

Allow users and organizations to specify who can read, edit, access, and share the documents created and owned by the user or organization.

Both

Threshold

CM-011

Content Management

Provide standard templates to personalize user sites with the organization’s branding.

Both

Threshold

CM-012

Content Management

Allow organizations to add logic based on conditions designated to trigger actions in a workflow (e.g., email notifications), automate authorizations, and distribution of content.

Both

Threshold

CM-013

Content Management

Provide the ability to create custom presentations of data.

Both

Threshold

CM-014

Content Management

Allow users to create custom reports, dashboards and scorecards on a project specific site.

Both

Threshold

CM-015

Content Management

Provide tools to create dashboards and scorecards on a project specific site.

Both

Threshold

CM-016

Content Management

Allow users to share and view web drawings without requiring a thick client application to be loaded on the desktop.

Both

Threshold

CM-017

Content Management

Provide the option to use version control for content.

Both

Threshold

CM-018

Content Management

Allow multiple users to simultaneously update and save a document without overwriting each other’s changes (automated version control) and allow the tracking of individual contributions within a document to enable improved collaboration.

Both

Threshold

CM-019

Content Management

Provide a means for users to find and retrieve previous versions of documents based on a configurable parameter.

Both

Threshold

CM-020

Content Management

Allow for documents to be simultaneously uploaded and downloaded.

Both

Threshold

CM-021

Content Management

Allow creating project specific sites to store data for a specific set of users and privileges.

Both

Threshold

CM-022

Content Management

Allow site owners to create, manage, update, and delete process/project sites.

Both

Threshold

CM-023

Content Management

Provide a configurable amount of initial storage for each site, which is expandable to a maximum value as agreed to by the contractor and the government.

Both

Threshold

CM-024

Content Management

Provide a Wizard for self-service site creation and deletion.

Both

Threshold

CM-025

Content Management

Allow site owners to create, modify, and delete expiration policies from project sites.

Both

Threshold

CM-026

Content Management

Provide government designated personnel the ability to view the number of active sites.

Both

Threshold

CM-027

Content Management

Allow users the ability to view the number of Active Folders within a site and within the entire service.

Both

Threshold

CM-028

Content Management

Provide the ability to view the amount of storage (in MB) used by each Site.

Both

Threshold

CM-029

Content Management

Allow users the ability to view the amount of storage (in MB) used by each folder.

Both

Threshold

CM-030

Content Management

Allow users the ability to create and maintain Audit Logs for all content.

Both

Threshold

CM-031

Content Management

Provide the ability for government designated personnel to view Access Control Lists for each site.

Both

Threshold

CM-032

Content Management

Provide the ability for government designated personnel to view Access Control Lists for each folder.

Both

Threshold

CM-033

Content Management

Allow delegating administrator permissions to a user from the DEOS Directory.

Both

Threshold

CM-034

Content Management

Provide the ability for government designated personnel to establish and manage security subgroups that can be shared across multiple sub-sites.

Both

Threshold

CM-035

Content Management

Allow site owners to see all user access permissions and provide an automated manner to facilitate visibility.

Both

Threshold

CM-036

Content Management

Provide permission levels to control which users can delete personal sites.

Both

Threshold

CM-037

Content Management

Allow site requestors to designate expiration dates for sites.

Both

Threshold

CM-038

Content Management

Permit government designated personnel to apply custom branding to sites.

Both

Threshold

CM-039

Content Management

Provide users the ability to configure custom email notifications.

Both

Threshold

CM-040

Content Management

Provide the ability to configure system generated alerts based on a configurable set of criteria.

Both

Threshold

CM-041

Content Management

Provide users the ability to subscribe to summary alerts at immediate, daily, weekly and/or monthly frequencies for content across multiple sites.

Both

Threshold

CM-042

Content Management

Provide users the ability to subscribe to email-based alerts based on changes to content.

Both

Threshold

CM-043

Content Management

Provide the ability to create and configure custom sites.

Both

Threshold

CM-044

Content Management

Allow users to customize sites, pages, and choose templates.

Both

Threshold

CM-045

Content Management

Allow users to display different views of data, based on the user’s role.

Both

Threshold

CM-046

Content Management

Allow users to design, create, and execute workflows, orchestration, and content routing.

Both

Threshold

CM-047

Content Management

Allow users to automate routine business processes (e.g., workflow).

Both

Threshold

CM-048

Content Management

Provide the ability to authenticate directory users with the Workflow capability to include the routing of list items, with document attachments.

Both

Threshold

CM-049

Content Management

Provide the ability to automate, track, and manage tasks.

Both

Threshold

CM-050

Content Management

Provide users with the ability to view task status for task items.

Both

Threshold

CM-051

Content Management

Provide selectable security inheritance and the ability to set unique access permissions on subordinate content.

Both

Threshold

CM-052

Content Management

Provide the ability to display project related content and site metrics within a dashboard.

Both

Threshold

CM-053

Content Management

Provide the user with the ability to work off-line, and synchronize changes when reconnected.

Both

Threshold

CM-055

Content Management

Provide automatic metadata tagging for document uploads, for the following file types at a minimum; doc, ppt, pdf, xls, xlsx, html, htm, xml, txt and rtf.

Both

Threshold

CM-056

Content Management

Provide the option to customize inputs, during automatic metadata tagging for document uploads.

Both

Threshold

CM-057

Content Management

Provide the ability to create, modify, update, and delete hierarchical taxonomy for metadata by government designated personnel

Both

Objective

CM-058

Content Management

Provide the ability to index content based on metadata and continuous site crawling.

Both

Threshold

CM-059

Content Management

Support Hit Highlighting, the ability to return snippets of the document containing matched searched terms, appearing highlighted to the user.

Both

Threshold

CM-060

Content Management

Allow searches using combinations of Boolean and relational operators.

Both

Threshold

CM-061

Content Management

Allow users to save and maintain search queries/results or templates.

Both

Threshold

CM-062

Content Management

Provide the ability to generate automated reports from all accessible content, and metadata.

Both

Threshold

CM-063

Content Management

Provide the ability to deliver automated reports via email or document repositories.

Both

Threshold

CM-064

Content Management

Provide users with the ability to “check in and out” content so that it becomes locked for editing until checked in.

Both

Threshold

CM-065

Content Management

Provide a means to track files that are currently in use and have been checked out for editing.

Both

Threshold

CM-066

Content Management

Provide the ability to configure and combine releasable and non-releasable data within a single, security trimmed view (e.g., records so they can be shared or restricted to groups of users).

Both

Threshold

CM-067

Content Management

Allow users to create, conduct, and view web-based surveys.

Both

Threshold

CM-068

Content Management

Support image gallery views.

Both

Threshold

CM-069

Content Management

Allow applying metadata tags related to event actions (e.g., modify, create and delete a document).

Both

Threshold

CM-070

Content Management

Allow government designated personnel to enforce limits on document upload sizes.

Both

Threshold

CM-071

Content Management

Allow exporting site content/information to spreadsheet readable format or Comma Separated Value (CSV) file.

Both

Threshold

CM-072

Content Management

Allow grouping events from multiple calendars into a single master calendar.

Both

Threshold

CM-073

Content Management

Provide government designated personnel the ability to set user and group level posting and viewing permissions for calendar content.

Both

Threshold

CM-074

Content Management

Allow embedded Portable Document Format (PDF) conversion features within the content management User Interface, which avoids needing to install client software or plugins within a user’s local computer.

Both

Threshold

CM-075

Content Management

Allow language translation services (either language services that are external to the application or as an application add-on).

Both

Objective

CM-076

Content Management

Allow the implementation of custom code, or commercially available third-party products to integrate with external applications/systems in the portal.

Both

Threshold

CM-077

Content Management

Provide the ability to upload multiple documents simultaneously with required metadata to the content management capability.

Both

Threshold

CM-078

Content Management

Allow creating intranet websites including the ability to, serve as a document repository and track document history.

Both

Threshold

CM-080

Content Management

Allow users to create custom reports and dashboards via third party tools.

Both

Objective

CM-081

Content Management

Provide the ability to view, save, and print PDF via desktops, laptops and mobile devices.

Both

Threshold

CM-082

Content Management

Support file archiving by automatically moving files to the site archive based on metadata tags.

Both

Threshold

CM-083

Content Management

Permit assigning access controls to users, based on information retrieved from the GAL.

Both

Threshold

CM-084

Content Management

Provide the ability to create folders.

Both

Threshold

CM-085

Content Management

Support search queries containing wildcards and regular expressions.

Both

Threshold

CM-086

Content Management

Support thesaurus (synonym) searching.

Both

Objective

CM-087

Content Management

Allow government designated personnel to configure quotas for sites and folders.

Both

Threshold

CM-088

Content Management

Permit configurable views (e.g., list, grid, and large icons).

Both

Threshold

CM-089

Content Management

Filter managed content views based on metadata.

Both

Threshold

CM-090

Content Management

Allow for data to be pushed or pulled from external systems, based on a predetermined schedule, and using published APIs as authorized by government designated personnel.

Both

Threshold

CM-091

Content Management

Provide the ability for document owners to password protect documents.

Both

Threshold

CM-092

Content Management

Allocate each tenant 500MB, at a minimum, of organizational storage per user license (e.g., if a tenant has 100 users, the system allocates 50GB of organizational storage).

Both

Threshold

CM-093

Content Management

Allow users to share documents (and storage folders) that reside in their organizational storage with any user, and provide granular sharing options such as read, change, write, and delete.

Both

Threshold

CM-094

Content Management

Allow for organizational storage to be mapped to a user’s desktop environment.

Both

Threshold

CM-095

Content Management

Allow tenants to scale/expand organizational storage (e.g., allow the tenant to order additional storage space).

Both

Threshold

CM-096

Content Management

Allow users and organizations to specify who can read, edit, access, and share the documents created and owned by the user or organization.

Both

Threshold

CM-097

Content Management

Enable content and project specific sites to be shared across tenants.

Both

Threshold

1.3 File Storage

The government has outlined the following individual and organizational requirements for the file storage capability:

Table 3 - File Storage

Requirement ID

Category

Requirement

Network

Threshold/ Objective

FS-001

File Storage

Provide a per-user storage allocation in the CSO, which grants access to personal user files and data.

Both

Threshold

FS-002

File Storage

Allow synchronization from a local folder to/from the CSO.

Both

Threshold

FS-003

File Storage

Provide organizationally configurable storage options per user (e.g., space, file size).

Both

Threshold

FS-004

File Storage

Allow subscribers to upload files from different DoD approved computing platforms (e.g., mobile phone, tablet, laptop, or desktop) independent of the location (i.e., teleworking).

Both

Threshold

FS-005

File Storage

Allow users to share documents (and storage folders) with any user, and provide granular sharing options such as read, change, write, and delete.

Both

Threshold

FS-006

File Storage

Provide file storage access via a web interface.

Both

Threshold

FS-007

File Storage

Provide site indexing based on continuous site crawling.

Both

Threshold

FS-008

File Storage

Allow the mapping of drives.

Both

Threshold

FS-009

File Storage

Allow tenants to scale/expand individual user storage (e.g., allow the tenant to order additional storage space per user).

Both

Threshold

FS-011

File Storage

Provide end users with various organizationally controlled storage options (e.g., space, file size).

Both

Threshold

1.4 Productivity Suite

The government has outlined the following requirements for the productivity suite capability:

Table 4 - Productivity Suite

Requirement ID

Category

Requirement

Network

Threshold/

Objective

PS-001

Productivity Suite

Enable centralized administration of productivity suite applications independent of the DoD approved computing platform (e.g., desktop, tablet, smartphone, etc.) and operating system.

Both

Threshold

PS-002

Productivity Suite

Support offline functionality, with the ability to resynchronize to the core service once reconnected, for users with standalone productivity suite versions installed on their device.

Both

Threshold

PS-003

Productivity Suite

Provide a coauthoring capability whereby subscribers and authenticated and authorized external users collaborate on a shared document/file (e.g., documents, spreadsheets, briefings, etc.) with visibility of the actions of other users in real-time.

Both

Threshold

PS-004

Productivity Suite

Provide a word processing capability.

Both

Threshold

PS-005

Productivity Suite

Support legacy word processing files (i.e., currently supported versions of Microsoft Word).

Both

Threshold

PS-006

Productivity Suite

Provide a spreadsheet capability.

Both

Threshold

PS-007

Productivity Suite

Support legacy spreadsheet files (i.e., currently supported versions of Microsoft Excel).

Both

Threshold

PS-008

Productivity Suite

Provide a presentation capability.

Both

Threshold

PS-009

Productivity Suite

Support legacy presentation files (i.e., currently supported versions of Microsoft PowerPoint).

Both

Threshold

PS-010

Productivity Suite

Provide a database management and creation capability compatible with legacy database management files (i.e., currently supported versions of Microsoft Access).

Both

Threshold

PS-011

Productivity Suite

Integrate with the content management solution to allow subscribers to save and manipulate files within the content management solution.

Both

Threshold

PS-012

Productivity Suite

Provide automated content metadata labeling and tagging (e.g., author, file type, etc.) to support records management and eDiscovery, at a minimum.

Both

Threshold

PS-013

Productivity Suite

Provide published APIs that support integration with third party tools such as email archiving solutions, eDiscovery solutions, and electronic records management software applications.

Both

Threshold

PS-014

Productivity Suite

Provide the ability to initiate communications sessions from within productivity suite applications, to include, but not limited to audio, video, instant messaging/chat and email.

Both

Objective

PS-015

Productivity Suite

Display presence information for the creators/editors within the documents.

Both

Objective

PS-016

Productivity Suite

Provide an automated capability to correct grammar, punctuation, spelling and format (e.g., upper case/lower case, text format, etc.) of productivity suite documents in real-time and provide suggested solutions to a subscriber with the option for the subscriber to accept or ignore the suggestion. Additionally, the subscriber must have the option to enable/disable this feature.

Both

Threshold

PS-017

Productivity Suite

Have the capability to print and save as PDF.

Both

Threshold

PS-018

Productivity Suite

Provide the capability to digitally sign word processing, spreadsheets, and presentation documents.

Both

Threshold

PS-019

Productivity Suite

Provide the capability to install productivity suite applications on local end user devices.

Both

Threshold

PS-020

Productivity Suite

Provide a drafting and diagramming capability.

Both

Threshold

PS-021

Productivity Suite

Support legacy diagramming files (i.e., currently supported versions of Microsoft Visio).

Both

Threshold

PS-022

Productivity Suite

Provide a Project Management capability.

Both

Threshold

PS-023

Productivity Suite

Support legacy Project Management files (i.e., currently supported versions of Microsoft Project).

Both

Threshold

1.5 Web Conferencing

The web conferencing capability provides users with the ability to selectively use native audio, native video, and data services on a session-by-session basis, separately or in concert with a combination of other available services, to collect, aggregate, and display information from various modes of communication (e.g. IM/chat, telephony, VTC, or productivity suite). The capability allows a user to determine the best way to collaborate with multiple people in real-time, and whether users are meeting in person in the same room, or across geographically dispersed locations. Included in the capability is the ability for users to perform white boarding, document presentation, desktop sharing, and chat inside the conference. The government has outlined the following requirements for the web conferencing capability:

Table 5 - Web Conferencing

Requirement ID

Category

Requirement

Network

Threshold/ Objective

WEB-001

Web Conferencing

Provide the user who creates a web conference reservation with the ability to provide another user with moderator permissions for the associated web conference meetings.

Both

Threshold

WEB-002

Web Conferencing

Provide registered users with the ability to obtain contact information (e.g., phone number, email address, organization) for a registered meeting participant from within the web conference meeting.

Both

Threshold

WEB-003

Web Conferencing

Provide a Uniform Resource Locator (URL) for direct access to the web conferencing session.

Both

Threshold

WEB-004

Web Conferencing

Provide users with the ability to choose persistent or single-occurrence web conference reservations at meeting creation time.

Both

Threshold

WEB-005

Web Conferencing

Provide persistent content storage within a web conferencing session, which is accessible when the moderator opens the web conferencing session.

Both

Objective

WEB-006

Web Conferencing

Ensure only moderators can initiate a web conferencing session.

Both

Threshold

WEB-007

Web Conferencing

Allow moderators to create a welcome message to be displayed to web conference participants as they join.

Both

Threshold

WEB-008

Web Conferencing

Allow moderators to schedule a meeting that populates the URL of the web conference, from within the web conferencing application and/or calendar and allows the meeting invitation to be distributed via email.

Both

Threshold

WEB-009

Web Conferencing

Present the moderator with the option for default audio configuration, which at a minimum includes the ability to mute/unmute all attendees.

Both

Threshold

WEB-010

Web Conferencing

Provide moderators with the ability to specify whether a meeting is to be recorded when started.

Both

Threshold

WEB-011

Web Conferencing

Enable recordings consisting of the interactions that took place within an active web conferencing session, to include desktop sharing, whiteboarding content, chat interactions, audio, and video communication that occurred during the conference. Recordings must be provided as a consolidated playback file.

Both

Threshold

WEB-012

Web Conferencing

Allow for moderators to start and stop the recording at any time during the meeting.

Both

Threshold

WEB-013

Web Conferencing

Provide moderators with the ability to establish who has access to recordings.

Both

Threshold

WEB-014

Web Conferencing

Allow recordings to be saved and exported in a non-proprietary, industry standard format (e.g., wmv, mpg).

Both

Threshold

WEB-015

Web Conferencing

Allow meeting participants to send instant messages to all participants or exactly one participant "private chats" initiated from the chat window of a meeting.

Both

Threshold

WEB-016

Web Conferencing

Allow participants to identify who is speaking during meetings via an icon that appears on the participant list next to a speaker’s name.

Both

Threshold

WEB-017

Web Conferencing

Dynamically scale to a minimum number of concurrent conferences to match 1% of the subscribed user population (e.g. 200 concurrent conferences for 20,000 subscribers, or 2,500 concurrent conferences for 250,000 subscribers) at any given time.

NIPR

Threshold

WEB-018

Web Conferencing

Provide the capability to place participants in a virtual queue when they attempt to join a web conferencing meeting before the moderator starts the meeting.

Both

Threshold

WEB-019

Web Conferencing

Allow moderators to communicate with unadmitted participants.

Both

Threshold

WEB-020

Web Conferencing

Present requests from users seeking to join a web conference to all moderators currently in a web conference meeting.

Both

Threshold

WEB-021

Web Conferencing

Allow clearing new join request when answered by one of the web conference moderators.

Both

Threshold

WEB-022

Web Conferencing

Allow moderators to admit participants one by one.

Both

Threshold

WEB-023

Web Conferencing

Allow moderators to choose to admit all authenticated users.

Both

Threshold

WEB-024

Web Conferencing

Allow guest users (e.g., users without a DEOS account) to join a web conference once admitted by a moderator. Guests are to be clearly identified within the participants list.

Both

Threshold

WEB-025

Web Conferencing

Allow users and guests to simultaneously participate in multiple meetings.

Both

Threshold

WEB-026

Web Conferencing

Allow moderators to block new attempts to join so that the meeting is not interrupted.

Both

Threshold

WEB-027

Web Conferencing

Notify users who attempt to join a blocked meeting that the moderator is no longer admitting participants.

Both

Threshold

WEB-028

Web Conferencing

Disable presenter mode for non-moderators by default.

Both

Threshold

WEB-029

Web Conferencing

Allow moderators to elevate participants to presenters.

Both

Threshold

WEB-030

Web Conferencing

Allow presenters to control the content being displayed on the web conference.

Both

Threshold

WEB-031

Web Conferencing

Allow presenters to share their desktop during a meeting.

Both

Threshold

WEB-032

Web Conferencing

Allow presenters to share their screen, a specific application, or a specific monitor during a meeting.

Both

Threshold

WEB-033

Web Conferencing

Enable whiteboard features that allow participants to temporarily mark or draw on the shared document or on the web conference display screen.

Both

Threshold

WEB-034

Web Conferencing

Provide presenters with the ability to customize the whiteboard features, such as marker color, background color, zoom, text box, etc.

Both

Threshold

WEB-035

Web Conferencing

Provide presenters with the ability to save current whiteboard contents as an image on the user’s local machine at a location specified by the user.

Both

Threshold

WEB-036

Web Conferencing

Provide each web conferencing session a storage repository to upload meeting content to be shared with participants.

Both

Threshold

WEB-037

Web Conferencing

Limit meeting content to a configurable maximum file size as determined by an administrator.

Both

Threshold

WEB-038

Web Conferencing

Remove a participant from the participant window if disconnected from a meeting for any reason.

Both

Threshold

WEB-039

Web Conferencing

Allow moderators to designate any authenticated meeting participant as a moderator from within the meeting.

Both

Threshold

WEB-040

Web Conferencing

Provide the capability to store user profiles.

Both

Threshold

WEB-041

Web Conferencing

Allow users to populate their profiles. Profiles may contain contact information and information about meetings the user has access to.

Both

Objective

WEB-042

Web Conferencing

Prompt guests with a DoD security banner and users must accept the terms of use prior to joining a web conference.

Both

Threshold

WEB-043

Web Conferencing

Require guests (i.e., non-DEOS subscribers) to provide their first and last names after they acknowledge the DoD warning and terms of use.

Both

Threshold

WEB-044

Web Conferencing

Collect metrics relating to instant message, audio, video, application and desktop sharing sessions and conferences along with number of active users. Metrics must be displayed as part of the management interface/dashboard and available for report generation.

Both

Threshold

WEB-045

Web Conferencing

Display a configurable top banner that indicates the classification level of the meeting throughout a web conferencing session.

Both

Objective

WEB-046

Web Conferencing

Leverage the default resolution of the device.

Both

Threshold

WEB-047

Web Conferencing

Include a presence indicator for participants. The presence must be configurable by the participant to show if they are available, away, or busy.

Both

Threshold

WEB-048

Web Conferencing

Provide the ability to present multiple documents simultaneously.

Both

Threshold

WEB-049

Web Conferencing

Provide desktop sharing at the application or desktop level, including the ability for other users to be granted remote control of the presenter's desktop.

Both

Threshold

WEB-050

Web Conferencing

Provide the ability to provide microphone features (e.g., the ability to mute/unmute at the user's and moderator’s discretion).

Both

Threshold

WEB-051

Web Conferencing

Provide the ability to add or remove a native audio or native video call in an existing web conference.

Both

Threshold

WEB-052

Web Conferencing

Provide the user and moderators with the ability to modify how the video participants’ icons are displayed on the screen.

Both

Objective

WEB-053

Web Conferencing

Provide the ability for a user to limit a view to a single video or data source with the option to enable video source switching to the current speaker.

Both

Objective

WEB-054

Web Conferencing

Provide the ability for users to permit or deny control of a shared application or desktop in the desktop sharing feature.

Both

Threshold

WEB-055

Web Conferencing

Provide the ability to provide a meeting invite for active or future web conferences via email.

Both

Threshold

WEB-056

Web Conferencing

Provide the ability to add multiple users within an active web conference.

Both

Threshold

WEB-057

Web Conferencing

Allow users to change their layout to include any combination of document sharing, desktop sharing, IM/chat, audio and video, before or during a web conference.

Both

Threshold

WEB-058

Web Conferencing

Allow presenters to control monitor selection (i.e., parts of a monitor, main monitor, second monitor, or all monitors) while in a desktop sharing session.

Both

Threshold

WEB-059

Web Conferencing

Integrate with native audio and native video to provide an interconnected web conferencing experience.

Both

Threshold

WEB-060

Web Conferencing

Inform the user that the web conference is not in session.

Both

Threshold

WEB-061

Web Conferencing

Allow moderators to conduct polls, as well as compile, display and export results.

Both

Threshold

WEB-062

Web Conferencing

Support the following participant load baseline:

- At least 70% of the web conferencing sessions must have 25 or fewer participants;

- At least 25% of the web conferencing sessions must have between 26 and 200 participants;

- At least 5% of the web conferencing sessions must have between 201 and 1000 participants.

Both

Threshold

WEB-063

Web Conferencing

Support the following feature load baseline:

- At least 40% of the web conferencing sessions must support moderator management, instant message/chat & presence and desktop sharing;

- At least 30% of the web conferencing sessions must support moderator management, instant message/chat & presence, desktop sharing and native audio;

- At least 20% of the web conferencing sessions must support moderator management, instant message/chat & presence, desktop sharing, native audio and whiteboarding;

- At least 10% of the web conferencing sessions must support moderator management, instant message/chat & presence, desktop sharing, native audio, whiteboarding and native video.

Both

Threshold

WEB-064

Web Conferencing

Provide the ability to broadcast internal "Town Hall" style meetings or public webinars for up to 10,000 attendees.

Both

Objective

WEB-065

Web Conferencing

Support pre-approved access lists for a persistent web conference.

Both

Objective

WEB-066

Web Conferencing

Allow moderators to add/remove a single or all participants from a web conferencing session.

Both

Threshold

1.6 Instant Messaging (IM)/Chat & Presence

IM/chat & presence is used within the DoD to provide end users with real-time communication of text messages from one person to another or a group of users. The government has outlined the following requirements for the instant messaging (IM)/chat, & presence capability:

Table 6 - IM, Chat and Presence

Requirement ID

Category

Requirement

Network

Threshold/ Objective

IMCP-001

IM/Chat & Presence

Conduct one to one, or multi-user instant messaging on an ad hoc basis.

Both

Threshold

IMCP-002

IM/Chat & Presence

Create persistent chat rooms that can be uniquely named by the chat room owner.

Both

Threshold

IMCP-003

IM/Chat & Presence

Provide the ability to incorporate plain text, rich text, images and active hyperlinks within an instant message or persistent chat session.

Both

Threshold

IMCP-004

IM/Chat & Presence

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