47QMCB24Q00004_RFQ_Governmentwide_Rideshare_Ride-hail.pdf

Request For Quotes

47QMCB24Q0004

GOVERNMENTWIDE RIDESHARE / RIDE-HAIL

PASSENGER SERVICES

REQUEST FOR QUOTES

Read Request For Quotes in its entirety.

Table of Contents Notice of Request for Quotes

Questions

Submittal of Quotes

Period for Acceptance of Quotes

Contents of Quotes

Signed and Dated Cover Letter

Volume 1 - Technical Capability and Approach

Volume 2 - Quality Control Plan

Volume 3 - Past Performance

Volume 4 - Pricing Terms

Volume 5 - Voluntary Product Accessibility (Section 508)

Evaluation Criteria

Evaluation Factors Considered

Evaluation of Volume 1 - Technical Capability and Approach

Evaluation of Volume 2 - Quality Control Plan

Evaluation of Volume 3 – Past Performance

Evaluation of Volume 4 - Pricing Terms

Evaluation of Volume 5 – Voluntary Product Accessibility (Section 508)

Cancellation

Statement of Objectives (SOO)

1. Purpose

2. Background

3. Scope

4. Period and Place of Performance

5. Performance Objectives

6. Deliverables

7. Type of Procurement Contemplated

8. Operating Constraints

8.1 CIO 09-48, Sec. 6 - Mobile Application - IT Security and Privacy Requirements

8.2 IT Accessibility Requirements

8.3 Tax Exemption

8.3 Markets Solicited and Historical Number of Transactions

8.4 Required Non-Government Information/Documents

8.4.1 Liability and Insurance

8.5 Other Addenda

8.5.1 BPA Access Fee Remittance

8.5.2 Authorized users to make purchases under the BPAs

8.5.3 Placing Orders

8.5.4 Extent of Obligation

8.5.5 Sales Receipt

8.5.6 Invoices

8.5.7 Method of Payment

8.5.8 Federal, State, and Local Taxes

8.5.9 Licenses and Permits

8.5.10 Advertising and Release of News Information

8.6 BPA Holder Provided Draft Quality Assurance Surveillance Plan

8.7 Meetings

8.7.1 Post-award Kickoff Meeting

8.7.2 Monthly Status Reviews

8.7.3 Program Management Review

8.7.4 Intermittent Program Status Reviews

8.8 Definitions

Clauses and Provisions

Solicitation Provisions

Solicitation Clauses

Attachments

A – Quoter Question Matrix

B – Past Performance Questionnaire

C – IT Security Procedural Guide: Security and Privacy Requirements for IT Acquisition Efforts

D - IT Security Procedural Guide: Securing Mobile-Devices and Applications

E – CIO 12-2018 IT Policy Requirements Guide

F - 508 Accessibility Requirements

G - Rideshare/Ride-Hail Program Data Templates

Notice of Request for Quotes

The U.S. General Services Administration (GSA) hereby requests quotes for on-demand Rideshare/Ride-

Hail Passenger Services.

Quotes are due no later than 5:00 P.M. Eastern on November 5, 2024. All interested parties must submit their responses via email to Elizabeth.m.mcewen@gsa.gov with a CC to onthego@gsa.gov.

Responses shall be identified in the email subject line with GSA Solicitation # 47QMCB24Q0004. Hard copies or faxed quotes will not be accepted.

Pursuant to Federal Acquisition Regulation (FAR) 52.204-7(b)(1), Quoters are required to be registered in the System for Award Management (SAM) (https://www.sam.gov) at the time of quote submission.

North American Industry Classification System (NAICS) code and small business size standard for this acquisition are:

● NAICS 485310, Taxi and Ridesharing Services

● The small business size standard is $19.0 million

Questions

Questions regarding this solicitation will be accepted electronically at elizabeth.m.mcewen@gsa.gov with a CC to onthego@gsa.gov until October 17, 2024 at 5:00 pm ET. Questions must be submitted using the Question Matrix (Attachment A).

If you do not receive a confirmation response within 2 business days, this would indicate that your question was not received and should be resubmitted. The Government will post all appropriate responses and notices as amendments to this solicitation posting. It is the Quoter's responsibility to monitor this posting for any amendments or additional notices.

Submittal of Quotes

The Quoter’s quote must follow the instructions for submittal as set forth throughout this RFQ. Each quote shall be electronically submitted with a cover letter and five separate volumes (for a total of 6 electronic files):

(1) Cover Letter

(2) Volume 1 - Technical Capability and Approach

(3) Volume 2 - Quality Control Plan

(4) Volume 3 - Past Performance

(5) Volume 4 - Pricing Terms

(6) Volume 5 - Voluntary Product Accessibility (Section 508)

The email size limitation is 25MB. If your quote exceeds this limitation, you will need to submit more than one email to ensure your submission is complete. Clearly identify the number of the submission in the email subject (e.g., 47QMCB24Q0004 Email 1 of 2, 47QMCB24Q0004 Email 2 of 2).

It is imperative that all Quoters responding to this RFQ comply exactly and completely with the instructions set forth herein. Failure to follow the instructions and response guidelines may result in the quote being rejected as non-responsive.

The quote must follow the format identified below. It shall consist of one electronic (emailed) copy of the cover letter and each separate volume (as noted above, more than one email is permissible in order to comply with email size limitations). Page limitations, where applicable, are indicated in the volume descriptions below.

The submission shall be clearly indexed and logically assembled and include a table of contents. Each volume shall be appropriately numbered and clearly identified with the date, solicitation number (47QMCB24Q0004) and page number in the header and/or footer of each page. Files shall use the following page setup parameters:

Margins – Top, Bottom, Left, Right – 1”, Gutter – 0” From Edge – Header, Footer – 0.5” Page Size, Width – 8.5” Page Size, Height – 11” Font – Arial or Times New Roman Font Size - 10 pt

Quoters may submit responses in any format readable by Microsoft Office or Adobe Acrobat.

Period for Acceptance of Quotes

The Quoter agrees to hold the pricing terms in its quote firm for 90 calendar days from the date specified for receipt of quotes.

Contents of Quotes

A total of 6 separate files shall be submitted as follows:

Signed and Dated Cover Letter

Each quote must include a cover letter. At a minimum, the signed and dated cover letter must include:

● The solicitation number;

● The name, address, email, and telephone number of the Quoter;

● Unique Entity Identifier (UEI) number;

● Terms of any express warranty/guarantee;

● A statement confirming FAR 52.212-3, Quoter Representations and Certifications—Commercial

Items is current and complete on SAM.gov;

● A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Quotes that fail to furnish required representations or information or reject the terms and conditions of the solicitation may be excluded from consideration.

Volume 1 - Technical Capability and Approach

The quote must clearly demonstrate its capabilities and competence to perform the work required.

Volume 1 shall include a Performance Work Statement (PWS) which describes how the Quoter will meet the Government’s Statement of Objectives (SOO; beginning on Page 10 of this RFQ)). The PWS shall provide clear, actionable, and logical strategies for accomplishing the work required. The PWS shall also include:

● Areas of coverage (including all of the top 50 Government markets identified in the SOO, Section 8.3, Markets Solicited);

● Capabilities of Commercial applications to be used (e.g., mobile app, online portal);

● Identified risks and risk mitigation strategies;

● Sample reports demonstrating how the Quoter will meet the identified reporting, data analytic, and reconciliation objectives;

● Sample consolidated billing options for agency customers;

● Sample invoice for purchase orders; and

● Sample electronic sales receipt.

The Government encourages the Quoter to include any additional functionality and/or innovations beyond what is stated in the SOO that might benefit the Government.

Page Limitation: 30 (excludes cover page, table of contents, and samples)

Volume 2 - Quality Control Plan

Volume 2 of the quote shall include a Quality Control Plan for efforts under this BPA. The purpose of the plan is to ensure the quoted services are of the utmost quality. At a minimum, the Quality Control Plan must define standards for customer service and contain a set of documented activities by the Quoter in order to ensure that customers are satisfied with the services being quoted under this BPA. The plan must also address how the Quoter will comply with the BPA terms and conditions as well as ensure discount compliance.

Page Limitation: 10 (excludes cover page and table of contents)

Volume 3 - Past Performance

The Quoter must submit three (3) past performance references. All performance references must be for projects that are ongoing or completed within the last 3 years from the issuance date of this solicitation and of the same or similar scope and complexity as stated in the SOO.

The Quoter shall complete Part I of the Past Performance Questionnaire (Attachment B) and e-mail the questionnaire to the Government and/or private sector technical representative point of contact (POC) responsible for the present/past agreements/contracts provided as Past Performance References in response to this solicitation.

The POC(s) shall be instructed to electronically complete Part II of the questionnaires and e-mail the entire questionnaire to Elizabeth McEwen, Contracting Officer (CO), at elizabeth.m.mcewen@gsa.gov with a CC to onthego@gsa.gov, not later than the solicitation closing date/time. Quoters are advised that past performance questionnaires received after the solicitation closing date and time may not be considered and may result in rejection of the quote as non-responsive.

The Quoter shall also e-mail to the CO at elizabeth.m.mcewen@gsa.gov with a CC to onthego@gsa.gov a list of all the POC(s) who were sent a questionnaire no later than two days prior to the closing date of the solicitation. The POC List shall include:

● Contract/Agreement Number;

● Company Name or Government Agency;

● POC Name & Title;

● POC Phone Number;

● POC E-Mail Address; and

● Date E-Mailed to POC.

The Quoter may also provide additional information on any problems encountered on the identified contracts and any corrective actions taken to remedy the issues.

The quote must demonstrate its competence and successful current/past performance providing on-demand rideshare/ride-hail passenger services.

Volume 4 - Pricing Terms

Volume 4 of the quote shall include the following pricing data:

● The Quoter’s commercial pricing practices (explanation of basis for trip costs);

● The Quoter’s proposed pricing terms for this acquisition; and

● The Quoter’s commercial pricing terms it has previously offered or currently offers to its commercial and/or Government clients under the same or similar terms and conditions.

○ Supporting documentation from at least 5 different clients shall be submitted as evidence

(e.g., customer agreements, invoices). Note: In areas where prices are set by regulation, the Quoter must also submit evidence of such (e.g., periodic rulings, reviews, or similar actions of a governmental body).

○ A narrative containing sufficient information to enable a valid basis for comparison. Any materially differing terms and conditions, volume of business, and market/economic factors, must be identified and explained in a manner that allows the Government to account for material differences between the same or similar service and that being procured under this solicitation.

The quote must demonstrate that its pricing is competitive with previous or current commercial and/or Government clients.

Following the guidelines of FAR 13.303-2(d)(1), the Government is seeking to secure maximum discounts when establishing any Blanket Purchase Agreements (BPA) as a result of this solicitation. Due to the volume of potential sales under this acquisition solution, the Government is seeking better pricing terms than those historically offered (waiver of fees, fixed percentage discount applied across all locations being offered, tiered discounting when certain volumes are attained, etc.).

Volume 5 - Voluntary Product Accessibility (Section 508)

Volume 5 of the Quoter’s quote shall include the Voluntary Product Accessibility to demonstrate compliance with Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of

1998 (Pub .L. 105-220). The Government reserves the right, prior to making an award decision, to perform testing on some or all of the vendor’s proposed Information and Communication Technology

(ICT) items to validate Section 508 conformance claims made in the Accessibility Conformance Report

(ACR) The Government also reserves the right to request the Quoter to conduct a live demonstration on both their proposed mobile application and website for Section 508 compliance. The Quoter shall:

1. Provide ACR for each commercially available ICT item offered under the Blanket Purchase

Agreement (BPA). Create the ACR using the Voluntary Product Accessibility Template (VPAT

2.5 508 (November 2023) ) located at https://www.itic.org/policy/accessibility/vpat. Complete each ACR in accordance with the instructions provided in the VPAT template. Each ACR must address the applicable Section 508 requirements referenced in the Statement of Objectives.

Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative. All "Not Applicable" (N/A) responses must be explained in the remarks/explanations column or through additional narrative.

Address each standard individually and with specificity and clarify whether conformance is achieved throughout the entire ICT Item (for example, user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item. Provide a description of the evaluation methods used to support Section 508 conformance claims. GSA reserves the right, prior to making an award decision, to perform testing on some or all of the Quoter’s proposed ICT items to validate Section 508 conformance claims made in the ACR.

2. Describe your approach to incorporating universal design principles to ensure ICT products or services are designed to support disabled users.

3. Disclose features that do not fully conform to the Section 508 Standards. As explained more fully below, only where there are no commercial services available that fully conform to the ICT accessibility standards, the Government will provide a “pass” for the service available in the commercial marketplace that best meets the ICT accessibility standards consistent with the

Government's needs.

4. Describe “typical” user scenarios and tasks, including individuals with disabilities, to ensure fair and accurate accessibility testing of the ICT product or service being offered.

Page Limitation for paragraphs 2 through 4 above: 10 (excludes cover page and VPAT)

Evaluation Criteria

Basis of Award

The Government contemplates establishing multiple BPAs with responsible Quoters that have quotes conforming to the solicitation and will be most advantageous to the Government when considering discount terms and other factors. All non-price factors must receive a “Pass” rating and the price factor must be found fair and reasonable to be eligible for consideration.

The Government contemplates establishing an adequate number of BPAs to ensure full coverage of the identified markets, while promoting competition. However, the Government reserves the right to limit the number of awards to ensure administrative efficiency.

After selections are made, successful Quoters will receive a written notice of award contingent upon meeting operating constraints identified in the statement of objectives. Quoters shall provide service to all of the top 50 Government markets identified in the Statement of Objectives (SOO).

Evaluation Factors Considered

Evaluation of Volume 1 - Technical Capability and Approach

The Government will evaluate Volume 1 in its entirety on a pass/fail basis.

The Government will evaluate Volume 1 in the areas of strategies, commercial applications, risks/mitigation, accounting, operational controls, safety programs (to ensure duty of care for passengers), and samples to assess quote risk probability that the Quoter will successfully achieve the requirements and performance objectives. The Government will evaluate area of coverage, as described in Section 8.3.

The Government reserves the right to require oral demonstration of commercial applications proposed for the purpose of making its evaluation assessment.

Evaluation of Volume 2 - Quality Control Plan

The Government will evaluate the Quoter’s Quality Control Plan on a pass/fail basis to make certain that mechanisms are in place to ensure compliance with BPA terms and conditions and service standards are met, that there is ongoing monitoring for instances of poor service, and any remedial efforts identified will be implemented to ensure that customers are satisfied with the services being offered under this BPA.

Evaluation of Volume 3 – Past Performance

Past Performance will be evaluated on a pass/fail basis to assess confidence the Government has in the Quoter’s ability to perform the requirements identified in the solicitation successfully based on recent (no older than 3 years from the issuance date of this solicitation) and relevant (similar to the size, scope, and complexity as anticipated hereunder) past performance information. Where past performance questionnaires do not reflect responses necessary for the “pass” rating, additional information provided by the Quoter on any problems encountered and corrective actions taken shall also be considered.

In the case of a Quoter without a record of relevant past performance or for whom information on past performance is not available, the Quoter will be identified as an unknown risk and therefore rated as “pass.”

Evaluation of Volume 4 - Pricing Terms

Prior to making an award, the Government must make a determination that quoted pricing is fair and reasonable. Given the varied commercial practices for pricing rideshare/ride-hail passenger services, competition among quotes may not be the sole barometer used to assist with this determination.

Therefore, the determination may also be made through the comparison of the Quoter’s proposed pricing terms to historical terms offered to commercial and/or Government clients for the same or similar services in addition to market-based price analysis or direct competition, or other price analysis techniques where appropriate.

The Government may examine pricing data submissions and consider materially differing terms and conditions, such as volume of business and market/economic factors, to determine if pricing terms offered are competitive to the Quoter’s previous or current commercial and/or Government clients where appropriate.

Due to the potential volume of sales under this acquisition solution, the Quoter’s pricing terms should be better than those historically offered to commercial and/or Government clients (waiver of fees, fixed percentage discount applied across all locations being offered, tiered discounting when certain volumes are attained, etc.).

Evaluation of Volume 5 – Voluntary Product Accessibility (Section 508)

The Government will evaluate the Quoter’s compliance with Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (Pub. L.105-220) on a pass/fail basis. In accordance with FAR 39.205(a)(3), where there are no commercial services available that fully conform to the ICT accessibility standards, the Government will provide a “pass” for the service available in the commercial marketplace that best meets the ICT accessibility standards consistent with the Government's needs.

The Government also reserves the right to request the Quoter to conduct a live demonstration on both their proposed mobile application and website for Section 508 compliance.

Cancellation

Either party (the Government or BPA Holder) may cancel the BPA by providing written notice. The cancellation will take effect 30 calendar days after receipt of the cancellation notice. BPA cancellation does not release the BPA Holder from the duty to continue performance on existing orders. Ongoing orders continue in accordance with their own period of performance, even if the BPA is canceled.

Termination procedures for orders are addressed in FAR 52.212-4(l)&(m).

Statement of Objectives (SOO)

1. Purpose

The purpose of this acquisition is to provide Governmentwide Rideshare/Ride-Hail Passenger Services through qualified Transportation Network Companies (TNCs) or Innovative Mobility Technology Companies (IMTCs), that can meet the on-demand transportation needs of the Federal Government authorized travel users, offering customers the flexibility to use rideshare/ridehail services to meet their mission-related needs.

2. Background

The current Rideshare/Ride-Hail Passenger Service BPAs expire in April 2025, so the Government is looking to recompete the Governmentwide centrally-managed Rideshare/Ride-Hail Passenger Service to seamlessly continue to provide users with a suite of modern commercial travel services and meet the need for concierge and on-demand passenger transportation services necessary for customers to perform their missions.

In an effort to reduce travel expenses and related burdensome back-office functions, the Government is seeking rideshare/ride-hail services that will provide customers with a suite of modern commercial travel services and back-office capabilities.

The goals of this acquisition solution are to:

● Consolidate Federal spend in this subcategory of travel in order to obtain the most favorable terms, conditions, and discounts;

● Provide customers rideshare/ride-hail services to meet their mission-related needs; and

● Provide a centralized approach for commercial entities to easily do business with the Federal

Government.

3. Scope

The scope of this BPA is to provide authorized users with rideshare/ride-hail services in the top 50 Government markets stated in section 8.3 with optional coverage to the top 10 OCONUS markets.

4. Period and Place of Performance

The anticipated period of performance is 5 years from the date of award.

The place of performance includes the contiguous United States, Alaska, Hawaii, and the Commonwealth of Puerto Rico (“domestic locations”). Optional: OCONUS locations.

5. Performance Objectives

The Quoter shall utilize existing commercial-based platform(s) and commercial service offering(s) to perform on-demand Rideshare/Ride-Hail passenger services for Authorized Users that meet the following objectives:

5.1 Provide geographical coverage for CONUS locations. Coverage must include, at a minimum, all of the top 50 Government markets identified in Section 8.3 below. Quoters are encouraged but not required to provide coverage in the top 10 OCONUS markets identified in Section 8.8 below

5.2 Provide both mobile and online booking capability for on-demand ride services

5.3 Provide both mobile and online booking technologies that are in compliance with Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220)

5.4 Both mobile and online booking platforms must be able to collect and remit GSA Service Fees (GSA BPA Fee)

5.5 Update and maintain access to an online portal to capture data analytics to support the number of trips, costs, and savings (by agency & Governmentwide) by month and fiscal year.

The data analytics must include, at a minimum:

○ A Summary Report:

■ Total payments

■ Total savings

■ Average cost of a trip

■ Average cost per mile

■ Average duration of a trip

■ Purpose of the travel Mission, Conference, Emergency, etc.)

■ Vehicle Types used (EV, economy, black car, etc.)

■ Greenhouse Gas (GHG) Scope-3 Emissions

○ Access to Detailed Data Elements:

■ Price paid per ride

■ Surge cost

■ Taxes

■ Tolls

■ Fees (State, city, vendor, driver, government fees etc.)

■ Savings

■ Departure and destination location

■ Miles per ride

■ Vehicle Type (EV, black car, economy etc.)

■ Purpose of the travel (mission, conference, emergency, etc.)

■ CFO Act Agency (Parent), if applicable (note: Please reference Attachment G for standard CFO Act Agency Names)

■ Office / Branch

■ GHG Scope-3 Emissions

○ Rideshare/Ride-Hail User Report - List of emails for each Federal Agency:

■ Linked Users

■ First Trip Users

■ Active Users

5.6 Provide a monthly Government-wide Utilization Report to the Rideshare/Ride-HailPMO to include:

● Vendor Name

● Month

● Fiscal Year

● Quarter

● Office / Branch

● CFO Act Agency (Parent)

● BPA Spend

● BPA Rides

● BPA Fees

● BPA Premium Or Black Car/EV Green Rides

● BPA GHG Emissions

● Agency Savings

● BPA Total Mileage

● Average Cost per Mile

● Non-BPA Spend

● Non-BPA Rides

5.7 Provide a monthly Governmentwide Agency Tracking Report to the Rideshare/Ride-HailPMO to include:

● Office / Branch

● CFO Act Agency (Parent) (if applicable)

● Launch Status (Dropdown Options - Launched / Not Launched)

● Date Launched (if applicable)

■ Use Case (1) (Dropdown Options - TDY / Local / Fleet / Shuttle / Patient Travel /

Other*) (note: Please reference Attachment G for Use Case)

● Use Case (2)

● Use Case (3)

● Agency Specific POC Name (last, first)

● Agency Specific POC Email

● Notes (**If “Other” Use Case, please describe here)

5.8 All program data reporting must be provided in an excel or machine readable format approved by GSA - a template has been provided in Attachment G

5.9 Provide emissions reporting which includes sustainability metrics/measures and GHG Scope- 3 Emissions

5.10 Provide a Data Dictionary to define all data elements that are submitted in the Program data reports

5.11 Provide a Fee Dictionary that defines every type of fee (local, state, other etc.) a rider may incur

5.12 Provide capabilities for reconciliation of consolidated invoices and travel voucher receipts through an online data portal

5.13 Provide consolidated billing options for agency customers

5.14 Provide electronic sales receipt that contains the following minimum detailed ride data:

● Name of Company

● BPA Number

● Receipt Number

● Name of Rider

● Trip Detail

● Date/time of purchase

● Unit/extended price

● Surcharges, Tolls & other ride fees

● BPA Fees

● Applied discount

● Taxes

● Tip

● Total cost

5.15 Accept multiple forms of ordering and payment ( Government issued travel charge card, Government order form, Government purchase card, etc.) and ensure that prices invoiced honor the discounts offered and do not exceed commercial pricing at any time

5.16 Provide User Profile Validation to ensure rider selects the correct payment instrument on mobile application

5.17 Provide accessible vehicles and equivalent service for those passengers with disabilities, including those who have wheelchairs and other devices/equipment/service animals

5.18 Provide effective quality control for services

5.19 Provide duty of care of passengers

5.20 Provide an experienced and dedicated Program Manager (available by phone and email) between the hours of 8:00 am – 5:00 pm Eastern Time, Monday through Friday, excluding Federal holidays.

5.21 Reduce travel expenses and related burdensome back office functions

5.22 Provide agencies with detailed transactional data reporting

5.23 Uphold category management principles by delivering spend under management, cost avoidance, reporting requirements, sustainability reporting, and any other tasks related to the President’s Management Agenda

5.24 Marketing & Outreach

5.24.1 Marketing and communication capabilities and business expansion plans that will significantly influence the use of the Rideshare/Ride-hail solution across government

5.24.2 Marketing, Education, Outreach, Program creation at agencies & user signups, dedicated agency engagement

5.24.3 Expanding the program - plan to increase month over month growth & adoption rates

6. Deliverables

Deliverable Due Submit To

Draft Quality Assurance Surveillance Plan (par. 8.6)

5 business days after award GSA CO

Certificate of Insurance (par.

8.4.1)

Prior to commencing work GSA CO

BPA Access Fee (par. 8.5.1) Jan 15th, April 15th, July 15th, Oct 15th https://phdc-pub.gsa.gov/vcssregistration

Monthly Status Report (par.

8.7.2)

Monthly, no later than 5th day of the month

GSA CO and GSA COR

Quarterly Program Report (par.

8.7.3)

Jan 15th, April 15th, July 15th, Oct 15th

GSA CO and GSA COR

Advertising and Release of News Information (par. 8.5.10)

A minimum of 8 calendar days prior to planned release (must receive written approval GSA CO or GSA

COR)

GSA CO and GSA COR

Redacted BPA (para 8.5.11) 30 calendar days after award GSA CO

Redacted Modification (para 8.5.11)

10 calendar days after execution GSA CO

7. Type of Procurement Contemplated

The Government contemplates establishing multiple BPAs from this solicitation with agreed upon pricing terms to secure maximum discounts.

8. Operating Constraints

8.1 CIO 09-48, Sec. 6 - Mobile Application - IT Security and Privacy Requirements

The Quoter’s mobile application must pass the approval requirements outlined in CIO 09-48, IT Security

Procedural Guide: Chapter 6 Mobile Application - IT Security and Privacy Requirements (Attachment C) and GSA CIO IT Procedural Guide: Securing Mobile Devices and Applications 12-67 (Attachment D).

The Quoter shall be prohibited from providing any services under any awarded BPA until this requirement is met.

The Quoter must comply with the GSA IT Security Procedural Guide: Security and Privacy Requirements for IT Acquisition Efforts CIO-IT Security-09-48, section 7 and be issued the authority to operate by GSA.

The Quoter shall be prohibited from providing any services under any awarded BPA until this requirement is met. For additional information see the IT Policy Requirements Guide CIO-12-2018

(Attachment E).

8.2 IT Accessibility Requirements

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-

220) requires that when Federal agencies develop, procure, maintain, or use information and communication technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to, and use of, information and data that is comparable to people without disabilities.

Products, platforms, and services delivered as part of the Quoter’s Performance Work Statement that are ICT, or contain ICT, must conform to the Revised 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C, & D, and available at https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

(Attachment F)

Item that contains ICT: Quoter’s proposed commercial applications (mobile & online)

Applicable requirements for Electronic Content: All requirements apply

Applicable Functional Performance Criteria: All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards, or when Chapters 4-6 do not address one or more functions of ICT.

Applicable requirements for software features and components: All Web Content Accessibility Guidelines (WCAG) Level AA Success Criteria, 502 Interoperability with Assistive Technology, 503 Application

Applicable requirements for hardware features and components: All requirements apply

Applicable support services and documentation: All requirements apply

In accordance with FAR 39.205(3), where there are no commercial products and commercial services that fully conform to the ICT accessibility standards, the agency shall procure the supplies or service available in the commercial marketplace that best meets the ICT accessibility standards consistent with the agency's needs.

8.3 Tax Exemption

The Federal Government is exempt from state taxes as follows:

● If the Federal Government makes direct payment for purchases via a GSA Smartpay Centrally

Billed Account (CBA), or pays via an invoice, state taxes shall not be collected.

● If a Federal employee pays for purchases via a GSA Smartpay Individually Billed Account (IBA), they may also be tax exempt depending on the state. Each state determines the tax exemption status for Federal travelers using a GSA Smartpay card. Before assessing the taxes, please visit:

https://smartpay.gsa.gov/smarttax.

The GSA SmartTax Vendor Guide has more information on tax exemption scenarios for Federal employees and can be found here: https://smartpay.gsa.gov/files/smartpay-vendor-guide.pdf

8.3 Markets Solicited and Historical Number of Transactions

The BPA Holders must provide coverage in the following top 50 Government markets.

Top 50 US (CONUS) Markets

Washington, DC Las Vegas, NV Colorado Springs, CO

Honolulu, HI Orlando, FL Richmond, VA

San Diego, CA Houston, TX Jacksonville, NC

Seattle, WA Columbia, SC Kansas City, MO

Atlanta, GA Huntsville, AL New Orleans, LA

Norfolk, VA Boston, MA Portland, OR

Dallas, TX Miami, FL Valparaiso, FL

Los Angeles, CA Oklahoma City, OK Fayetteville, NC

Denver, CO Durham, NC San Juan, PR

New York, NY Phoenix, AZ Albuquerque, NM

San Antonio, TX El Paso, TX Savannah, GA

Chicago, IL Tampa, FL Providence. RI

San Francisco, CA Louisville, KY Detroit, MI

Salt Lake City, UT St Louis, MO Nashville, TN

Anchorage, AK Minneapolis, MO Fairbanks, AK

Jacksonville, FL Tucson, AZ Indianapolis, IN

Philadelphia, PA Dayton, OH

The following are the top 10 Non-US (OCONUS) Markets that the Government would like covered, but are not required.

Top 10 Non-US (OCONUS) Markets

Tokyo London Doha

Frankfurt Okinawa Singapore

Guam Manila

Seoul Sydney NS

Historical number of total transactions:

This is provided for informational purposes and is only a projection of the estimated rides for the resulting

BPA(s).

FY22 FY23 FY24 (Projected)

38,607 115,508 188,114

8.4 Required Non-Government Information/Documents

8.4.1 Liability and Insurance

(a) The BPA holder shall be liable for and shall indemnify and hold harmless the Government against all actions or claims for loss of or damage to property or the injury or death of persons resulting from the fault, negligence, or wrongful act or omission of the BPA holder, its agents, or employees.

(b) The BPA holder shall provide and maintain insurance covering its liabilities under paragraph (a) of this Section in accordance with the BPA holder’s commercial practice and state/local governance but in amounts of at least $1,000,000 per person and $1,000,000 per occurrence for death or bodily injury and $1,000,000 per occurrence for property damage or loss.

(c) Before commencing work under this BPA, the BPA Holder shall provide certificates of insurance to the GSA CO. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the interests of the Government shall not be effective (1) for such period as the laws of the state in which this contract is to be performed prescribe or

(2) until 30 days after written notice to the CO, whichever period is longer. The policies shall exclude any claim by the insurer for subrogation against the Government by reason of any payment under the policies.

8.5 Other Addenda

This section outlines other relevant information to BPA terms and conditions that are not specifically identified in other sections of this SOO.

8.5.1 BPA Access Fee Remittance

The BPA holder shall remit to GSA the following BPA access fee (BAF) on a quarterly basis through the GSA Vendor and Customer Self Service (https://phdc-pub.gsa.gov/vcssregistration/):

● $0.25 per ride/transaction; and

● 2% of the value of the ride/transaction (excluding any additional fees, taxes, tips, etc.)

Depending upon adoption rate and usage, the BAF may increase or decrease throughout the life of the BPA. GSA reserves the unilateral right to change the BAF from time to time, following 30 calendar day notification to the BPA holder. Any costs incurred by the BPA holder associated with implementing these changes shall not be additional costs to the Government or the Government traveler.

Sample ride calculation:

Cost to Traveler BAF Calculation

$10.00 Cost of Ride $ 0.25 Per Ride/Transaction Fee

$ 4.00 Airport Fee $ 0.20 2% of $10 Cost of Ride

$ 3.00 Tollway Fees $ 0.45 Total BAF

$ 1.00 Taxes

$ 0.45 BAF

$18.45 Total Cost to Traveler (excluding tip)

Instructions on quarterly fee submission:

The BPA holder must utilize GSA’s Vendor and Customer Self Service (VCSS) to remit payment for the BPA Access Fee either by check or electronic payment online. In order to do so, the BPA holder must register with the VCSS at https://phdc-pub.gsa.gov/vcssregistration/.

1. If paying by check, the BPA holder must forward the check within 30 days after the end of the reporting quarter. To ensure that the BPA Access Fee check is properly credited, the BPA holder shall annotate the BPA Number and reporting quarter directly on the check and mail it to the following address:

U.S. General Services Administration Miscellaneous Receipts of Non-Federal Claims PO Box 979009 St. Louis, MO 63197-9009

2. To electronically remit payment for BPA Access Fee online, the BPA holder must follow the procedures found at VCSS at https://phdc-pub.gsa.gov/vcssregistration/. For questions or assistance with VCSS, please reach out to 866-450-6588.

8.5.2 Authorized users to make purchases under the BPAs

As required by FAR 13.303-3(a)(4), the following users are authorized to make purchases under the BPAs while carrying out official duties with an authorized form of payment:

A. Civilian employees and contracting officers of agencies of the U.S. Government as defined in 5 U.S.C. 5701, except as noted below; for purposes of this provision, an agency of the U.S.

Government as defined in 5 U.S.C. 5701 means:

a. An executive agency (executive department, Government corporation owned by the Government of the United States,);

b. A military department;

c. An office, agency, or other establishment in the legislative branch;

d. An office, agency, or other establishment in the judicial branch; and;

e. The government of the District of Columbia but does not include—

(i) A Government controlled corporation (mixed-ownership Government corporation);

(ii) A member of Congress; or

(iii) an office or committee of either House of Congress or of the two (2) Houses

B. All uniformed personnel of the Department of Defense (DoD) including military reservists traveling to and from inactive duty training when authorized by the Department of Defense.

C. DoD recruits traveling on behalf of, and are reimbursed by the Government.

D. Uniformed members of the U.S. Coast Guard, the U.S. Public Health Service, and the National

Oceanic and Atmospheric Administration.

E. Cost-reimbursement contractors (and subcontractors) as properly authorized by the Ordering

Procurement Contracting Officer in accordance with FAR Part 51.

F. Federal employees of the Farm Credit System Insurance Corporation, Federal Deposit Insurance

Corporation, National Credit Union Administration, and Board of Governors of the Federal

Reserve System.

G. The Veterans Administration (VA) transporting veterans to medical and non-medical appointments while the VA is coordinating the ride and remitting payment to the contractors through a Centrally Billed Account.

H. The Federal Emergency Management Agency (FEMA) providing transportation in response to a declared emergency and disaster relief so long as FEMA is coordinating the rides and remitting payment to the contractors.

I. Any other person(s) authorized to travel DIRECTLY at the Government’s expense including dependents where authorized by law or regulation.

8.5.3 Placing Orders

Purchases may be placed for services under the BPAs using the following two methods:

● Services may be ordered by Authorized Users directly through the BPA holder using one of the payment methods identified under the Paragraph, “Method of Payment.”

● COs may issue Purchase Orders on Government order forms (SF1449, OF347, GSA300, etc.)

to the BPA holder following purchasing procedures as outlined in FAR 13.303-5 – Purchases Under BPAs. Individual agencies are responsible for ensuring their designated COs are properly warranted to issue orders at the applicable thresholds.

8.5.4 Extent of Obligation

The Government is obligated only to the extent of authorized purchases actually made under the BPA.

8.5.5 Sales Receipt

This section is applicable to orders placed by authorized users ordering services directly through the BPA holder’s mobile application.

The BPA holder shall furnish an electronic sales receipt upon completion of services. The sales receipt shall contain the following minimum detailed ride data:

● Name of Company

● BPA Number

● Receipt Number

● Name of Rider

● Trip Detail o date/time of purchase o unit/extended price o applied discount, total cost

8.5.6 Invoices

This section is applicable to BPA Purchase Orders issued by Contracting Officers only.

The BPA holder shall submit an itemized invoice, reconciled against an applicable centrally billed account (CBA), at least monthly for all rides made during a billing period and for which payment has not been received. The BPA holder shall reconcile these invoices with rider receipts via an online portal.

Submission of a proper invoice to the ordering activity shall comply with FAR 52.212-4(g)(1) in addition to instructions provided in the BPA Purchase Order.

8.5.7 Method of Payment

GSA contracts for GSA SmartPay® travel charge card services to provide centrally- and individually-billed travel accounts to Federal agencies and employees to cover transportation and other related expenses incurred during official travel. The GSA SmartPay travel card may also be used for local travel only if the employee’s agency authorizes such use in writing. Currently, card issuers under the GSA SmartPay contract are: Citibank and U.S. Bank. Additional information about the Government’s charge card program can be found at the GSA SmartPay website (https://smartpay.gsa.gov/). If there are any questions as to the form of payment, the BPA holder’s administrator should contact the GSA CO.

The BPA holder agrees to accept payment through the following methods:

● Individually- or centrally-billed Government travel charge accounts issued under a GSA contract;

● Direct Invoice Account;

● 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Oct 2018) (31

U.S.C. 3332);

● 52.232-36, Payment by Third Party (May 2014) (31 U.S.C.3332); and

● Any other form of payment specified by the Ordering Agency

The BPA holder shall apply the BPA pricing terms at the point-of-sale when the following Governmentwide commercial charge cards are used:

Prefix (1st four digits) Sixth Digit Issuing Bank Billing Type

4486, 4614 (Visa) 5565, 5568 (MasterCard)

1, 2, 3, 4 Citibank/ US Bank

Individually Billed (IBA Travel)

4486, 4614 (Visa) 5565, 5568 (MasterCard)

6, 7, 8, 9, 0 Citibank/ US Bank

Centrally Billed (CBA Travel)

8.5.8 Federal, State, and Local Taxes

The BPA holder is not an agent for the United States and is not eligible for immunity from applicable taxes. The BPA holder must determine what Federal, state, and local taxes apply to its operations. The BPA holder is liable for and must collect and pay to the appropriate Federal, state, and local authorities any and all applicable taxes, fees, and assessments.

Please also see section 8.3, Tax Exemption.

8.5.9 Licenses and Permits

The BPA holder shall obtain and maintain all required permits and licenses and comply with all Federal and state laws and municipal rules and ordinances during the performance of this BPA. BPA holders are prohibited from providing service in any area where such service is prohibited by law.

8.5.10 Advertising and Release of News Information

The BPA holder shall be responsible for advertising, press/news releases and/or any other communications (including photographs and films, public announcements or statements) related to any work performed under this BPA. However, these must be approved in writing by the GSA Contracting Officer’s Representative (CORs) or GSA CO prior to release. A minimum of 8 calendar days’ notice is required for approval once the press/news release or other communication has been submitted to the Government.

Advertising is subject to incorporated clause GSAR 552.203-71 Restrictions on Advertising (Sep 1999).

8.5.11 Electronic Access to the BPA and Subsequent Purchase Orders

Within 30 calendar days of BPA award and 10 calendar days for subsequent modifications, the BPA holder shall provide an electronic redacted version based on Freedom of Information Act (FOIA) guidelines of the executed BPA, or modification, to the GSA Contracting Officer (CO). Within 10 calendar days following the CO’s approval of the redactions, the BPA holder shall post the redacted BPA, or modification, to a public website.

The BPA holder shall maintain a current redacted version of the BPA and all awarded purchase orders exceeding the micro-purchase threshold on a publicly available Internet website maintained by the BPA holder. The BPA holder agrees that the BPA pricing agreement is subject to release under the Freedom of Information Act (FOIA).

Notice of Advisement: The BPA holder is hereby advised that GSA may disclose BPA pricing information on an as needed basis to:

1. Personnel of Federal Government agencies;

2. If applicable, employees of support BPA holders that are involved in the administration of the BPA, but only after such employees have executed appropriate nondisclosure agreements against further disclosure of such information;

3. Other customers and consultants to the Government with a need to access the information, but only after such persons have executed appropriate nondisclosure agreements against further disclosure of such information.

4. Requestors that have submitted a FOIA request, subject to the disclosure restrictions of the Act.

8.6 BPA Holder Provided Draft Quality Assurance Surveillance Plan

[Note: The BPA holder’s Quality Control Plan is not the same as the Quality Assurance Surveillance Plan (QASP), which is the Government’s internal plan for monitoring and measuring performance. Even when the Government considers alternatives proposed by a BPA holder, the final decision on what goes into the QASP is the Government’s.]

The BPA holder shall submit a draft QASP that, at a minimum, includes performance measures and service level commitments in specific performance and service functions. The BPA holder is encouraged to propose performance measures that are indicative of a high performing corporate program. The following QASP sample table is provided for reference purposes only:

QASP Table: Required Service Level Performance Measures with Acceptable Quality Levels (AQL) proposed by Quoter for evaluation by Government.

Item Performance Measure

Performance Standards

Acceptable Quality Levels

Methods / Frequency of

Monitoring

The Government will evaluate the BPA holder’s performance under this BPA in accordance with the

QASP. This plan is primarily focused on what the Government will do to ensure that the BPA holder has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of monitoring, and the acceptable quality levels.

The final agreed upon QASP will be issued not later than 30 days after award using the BPA holder’s draft quality assurance plan submitted as the starting basis for the QASP. The purpose of the QASP is to describe the systematic methods used to monitor performance, define the acceptable quality levels, and to identify the required documentation and the resources to be employed to assess performance. The QASP provides a means for evaluating whether the BPA holder is meeting the performance standards/quality levels identified in the BPA throughout the BPA period of performance.

8.7 Meetings

For all meetings, the BPA holder shall be responsible for providing meeting materials (e.g., presentations, reports), and administrative and facilitation support as well as post-meeting documentation (e.g., meeting minutes, summaries, action items). Meetings will be conducted at either the Government designated facility or through an alternative method of communication (such as teleconference and/or video conference), as approved by the Contracting Officer’s Representative (COR) or CO. Below is a list of meetings the BPA holder can expect to participate and support:

8.7.1 Post-award Kickoff Meeting

Within 5 business days of BPA award, the Government will conduct a virtual post-award kickoff meeting.

8.7.2 Monthly Status Reviews

Monthly status meetings to be conducted no later than the 5th day of each month. The BPA holder is responsible for reporting the previous month’s activities (including any risks, issues, or concerns, and actual or recommended actions for their mitigation) and projected activities for the following month.

These meetings will be conducted in person or through an alternative method of communication (such as teleconference and/or video conference), as appropriate.

8.7.3 Program Management Review

The Government will conduct quarterly program management reviews to review the progress of the program; identify any risks, issues, or concerns; and provide feedback on the BPA holder’s progress and performance. The BPA holder shall provide written data and verbal presentations as to the financial status of its BPA and identify any risks, issues, or concerns (and the BPA holder’s mitigation thereof or its mitigation plan). Meetings will be conducted at the GSA Headquarters Building. However, the Government reserves the right to conduct these meetings through an alternative method of communication (such as teleconference and/or video conference), as appropriate.

8.7.4 Intermittent Program Status Reviews

At the sole discretion of the Government, intermittent program status reviews may be conducted on an informal basis via teleconference or video conference with at least 1 business day advance notice or in person at the GSA Headquarters Building with at least 15 calendar days advance notice as approved by the CO or COR.

8.8 Definitions

Contracting…