47QMCA26R0067_SOW_2026-06-10.pdf

Statement of Work

General Services Administration

Office of Fleet Management

Marshalling Support Services

June 10, 2026

Table of Contents

1.0 General

1.1. Introduction

1.2. Objective

1.3. Scope of Work

1.4. Location and Hours of Work

1.5. Applicable Documents

2.0. Specific Requirements/Tasks

2.1. Marshalling Support Services

2.1.1. New Vehicle Delivery Inspection and Acceptance

2.1.2. License Plate and GSA Fleet Services Card Management

2.1.3. Releasing Vehicle to GSA Customer

2.1.4. Receiving Used Vehicle

2.1.5. Preparation of Used Vehicle for Release to New Customer

2.1.6. 3rd Party Device Management, Installation, Replacement or Removal .. 7

2.1.7. Fueling and Charging

2.1.8. Vehicle Movement

2.1.9. Notary Services - Optional Service

3.0. Special Instructions

4.0 Performance Requirement Summary

5.0 Government Furnished Property (GFP)

6.0 Glossary of Abbreviations, Acronyms and Definitions

Table 1: Facility Requirements

Table 2: Performance Requirement Summary - Marshalling Services

Statement of Work (SOW)

Vehicle Marshalling Support Services

1.0 General

1.1. Introduction

The U.S. General Services Administration (GSA) is a Federal agency that buys new vehicles on behalf of other agencies and eligible entities. As part of its mission, GSA’s Office of Fleet Management marshalls vehicles for its customer agencies and manages its sales to obtain the highest return. This acquisition seeks to fulfill GSA’s marshalling and sales needs through contractor-provided support services using industry best practices.

1.2. Objective

Providing customer-centric marshalling services leveraging industry best practices, maximizing returns on vehicles sold, and reducing logistical costs through digital, remote, and/or in-lane sale solutions.

1.3. Scope of Work

The scope of this contract includes support services to marshall new and existing

Federal government vehicles, install 3rd party telematics/communication devices, and transport Federal government vehicles when necessary. The number of vehicles marshalled is estimated annually to be 60,000 vehicles, of which an estimated 30,000 will be sold, carried out across the U.S., to include its territories, and worldwide. Volumes vary by location based on GSA’s customer demand.

The Contractor is required to provide services in accordance with this SOW while meeting timeliness and quality standards. The Contractor is responsible for all subcontracting actions in this contract. The Contractor must assign an employee as a program manager for this program. The program manager will serve as the primary point of contact for the Government for all matters related to the contract.

The Contractor is responsible for notifying GSA’s Contracting Officer’s

Representative (COR) and Contracting Officer (CO) in the event of program manager replacement. If an issue arises that is not addressed in this SOW, it should be forwarded to the COR and CO for resolution.

In the performance of this work, some limitations to commercial practices may apply to conform with federal laws, regulations, and policies.

1.3.1. Vehicle Types

Vehicles may include varying types such as light duty (Class 2-4) sedans, station wagons, sport utility vehicles, full and mid-size pickup trucks, full and mid-size vans, ambulances, law enforcement vehicles, school and transport buses, medium (Class 5-6) and heavy-duty trucks (Class 7-8), trailers, wreckers, and carrier transport vehicles. The vehicles are powered by conventional combustion engines and most alternative fuels, including battery electric, hybrid electric, hydrogen, mixtures containing up to 85 percent methanol or denatured ethanol, natural gas, liquefied petroleum gas, and biodiesel blends.

Vehicles may be operable or salvage/inoperable which may require transportation via towing, trucking, or flatbed.

The Contractor must provide support services for all operable or salvage/inoperable Federal government vehicle types and weights. Any movement of vehicles by the Contractor or its subcontractors must be done by properly licensed individuals.

1.4. Location and Hours of Work

1.4.1. Hours

1.4.1.1. The Contractor must be open for business to conduct all work required Monday through Friday between 8:00 a.m. and 5:00 p.m. daily.

1.4.1.2. The Contractor must be available to accept and release vehicles from/to

GSA agency customers at a minimum of 30 hours a week.

1.4.2. Location

The Contractor must be the owner or legal lessee of the facility where performance under the contract is conducted. Facilities will be inspected by

GSA and must meet the requirements identified in Table 1, Facility

Requirements.

Approved performance locations will be listed as an attachment to the award document.

1.5. Applicable Documents

The following list includes documents that will be made available to the Contractor and are essential for performance of the contract.

Contract Compliance

Standard Form 97-1 (Certificate to Obtain Title)

GSAFleet.gov electronic Tools

Guidance

GSAFleet.gov

GSA Logo Policy

Telematic Installation Guides

Manufacturing Pre-Delivery Inspection (PDIs)

2.0. Specific Requirements/Tasks

2.1. Marshalling Support Services

The Contractor must provide marshalling support services for Federal government vehicles in accordance with the contract.

In providing marshalling support services, the Contractor at minimum must perform the following work:

2.1.1. New Vehicle Delivery Inspection and Acceptance

2.1.1.1. Vehicle Delivery

At time of delivery, inspect and accept Federal government vehicles.

2.1.1.1.1. Inspect and accept the vehicle by scanning into GSA’s inventory management and reporting tool (GSAFleet.gov) and signing the delivery receipt. Delivery receipts, as used in this SOW, encompass all carrier variations of Bill of Ladings (BOL), eBOL, Proof of Delivery

(POD), ePOD, and any hard copy or electronic delivery receipts.

2.1.1.1.2. Document visible damage or missing components on the delivery receipt and annotate it in GSAFleet.gov.

2.1.1.1.3. Vehicles delivered outside of contracted hours must be inspected, accepted, scanned and documented on the first (1st) business day after discovery.

https://gsafleet.gov/gsa-fleet-how-to https://www.gsa.gov/reference/gsa-logo-policy

2.1.1.2. Damage-in-Transit (DIT)

Within three (3) business days of vehicle acceptance, submit a DIT report of damage or missing components which were annotated at time of acceptance and submit in GSAFleet.gov.

2.1.1.3. Manufacture Pre-Delivery Inspection (PDI)

Within three (3) business days of vehicle acceptance, perform a PDI as required or directed following vehicle manufacturer guidance.

2.1.1.4. Vehicle Preparation & Electronic Load of New Vehicle Data

Within three (3) business days of vehicle acceptance:

2.1.1.4.1. Complete the electronic load of new vehicles and upload the delivery receipt, if available, in GSAFleet.gov.

2.1.1.4.2. Confirm the vehicle meets the order specification, including all auxiliary and/or optional equipment, according to the delivery list provided by

GSA. The Contractor must immediately notify GSA via email upon discovery of missing options, equipment, or low/no fuel or charging requirement. If a vehicle requires fueling or charging, refer to Section

2.1.7.

2.1.1.4.3. Verify that the GSA Fleet services card matches the license plates.

2.1.1.4.4. Install the appropriate government license plates on the front and rear of the vehicle and pair the GSA Fleet services card and other GSA provided items/documentation with the vehicle.

2.1.2. License Plate and GSA Fleet Services Card Management

2.1.2.1. New License Plate and GSA Fleet Services Card Management

License plates and GSA Fleet services cards are ordered as matched sets by GSA and sent to the Contractor’s location. The Contractor must match and maintain an inventory of all license plates and GSA Fleet services cards received/installed and must reconcile in GSAFleet.gov.

2.1.2.2. Removal of License Plate and GSA Fleet Services Card Management

2.1.2.2.1. When requested by GSA, remove or replace license plates and GSA

Fleet services cards.

2.1.2.2.2. Use GSAFleet.gov to reconcile license plates that are removed.

2.1.2.2.3. License plates and GSA Fleet services cards must be returned to

GSA, in accordance with GSA guidance. Shipping costs will be borne by the Government and invoiced to GSA.

2.1.3. Releasing Vehicle to GSA Customer

2.1.3.1. Manage customer scheduling of vehicle pick-up in GSAFleet.gov.

2.1.3.2. Exterior and interior of vehicles must be cleaned to industry standards prior to releasing to customer.

2.1.3.3. Provide to the customer all keys/remote devices, matching GSA Fleet services card, GSA provided items/documentation, and vehicle auxiliary items.

2.1.3.4. Inspect the vehicle with the customer. After inspection, both the customer and Contractor must sign the electronic Vehicle Accountability Form

(eVAF) in GSAFleet.gov.

2.1.3.5. Assist customers with basic vehicle features and GSA provided guidance on vehicle operation.

2.1.4. Receiving Used Vehicle

2.1.4.1. Inspect the used vehicle for any damage and/or missing items and take photos of any damage for upload into GSAFleet.gov.

2.1.4.2. Inspect the vehicle interior with the customer for building keys, cell phone chargers, garage remotes, etc. The agency customer must remove/take all their equipment.

2.1.4.3. Sign the eVAF with the customer in GSAFleet.gov.

2.1.4.4. Document on the eVAF vehicles having less than two (2) matching license plates, missing GSA Fleet services card, or mismatched plate and GSA

Fleet services card sets. Any discrepancies must be reported to GSA in writing within one (1) business day of discovery.

2.1.5. Preparation of Used Vehicle for Release to New Customer

Within three (3) business days of GSA request, prepare the used vehicle for release to the new customer.

2.1.5.1. Spare tire, tools, and/or inflator kit must be installed in the correct storage position.

2.1.5.2. Vehicle fluids must be at manufacturer’s recommended levels.

2.1.5.3. Tires (including the spare tire if equipped) must be inflated to the manufacturer's recommended tire pressure.

2.1.5.4. Note tire condition and identify if any warning lights are on.

2.1.5.5. Any potential repairs or maintenance must be identified and reported to

GSA.

2.1.5.5.1. Any repairs done as a marshalling service must be pre-approved and coordinated through the GSA Maintenance Control Center (MCC).

2.1.5.5.2. These services will not be charged to this contract.

2.1.6. 3rd Party Device Management, Installation, Replacement or Removal

2.1.6.1. Telematics

2.1.6.1.1. Maintain an inventory of all telematics device serial numbers received and installed.

2.1.6.1.2. Use a first-in, first-out inventory management practice with all telematics devices received.

2.1.6.1.3. Use GSAFleet.gov to scan the serial numbers of all telematics devices when received and installed on the vehicle.

2.1.6.1.4. As requested, install government-provided telematics devices in the vehicle in accordance with GSA-provided guidance within three (3) business days of vehicle acceptance.

2.1.6.1.5. Remove or replace telematic devices, as requested by GSA.

2.1.6.2. Other Tracking and Communication Devices or Aftermarket

Equipment - Optional Service

These devices include cameras, toll transponders, interstate electronic logging devices, other aftermarket accessories, etc.

2.1.6.2.1. Maintain an inventory of all devices and equipment received and installed.

2.1.6.2.2. Use a first-in, first-out inventory management practice with all devices and equipment received.

2.1.6.2.3. As requested, install government-provided devices or equipment in the vehicle in accordance with GSA-provided guidance within three (3) business days of vehicle acceptance.

2.1.6.2.4. Remove or replace devices/equipment as requested by GSA.

2.1.7. Fueling and Charging

2.1.7.1. Fueling Internal Combustion Engine Vehicles

2.1.7.1.1. Verify the vehicle fuel gauge reads above empty, and the low fuel indicator is off, during any vehicle inspection.

2.1.7.1.2. If the fuel gauge reads empty or the low fuel indicator is on, the contractor must coordinate, in writing with GSA, to assure a minimum of three (3) gallons of fuel is added to vehicles at the current local prevailing rate. Labor costs associated with performing this work will be charged at a standard rate per vehicle. Fuel costs will be reimbursed separately.

2.1.7.2. Battery Electric Vehicle Charging (Plug-in Hybrid EV excluded)

Batteries must be charged to the minimum of 100 Miles or to a level coordinated with the COR.

2.1.8. Vehicle Movement

Movement of vehicles may be required in support of marshalling and/or sales services. Vehicles may be released to a customer, transporter, another vendor, or to GSA.

The Contractor must safeguard license plates and GSA Fleet services cards during vehicle movement. The Contractor is liable for any damages, accidents, theft, or loss.

The Contractor must contact GSA immediately by phone and in writing via email if a breakdown or accident occurs during vehicle movement. In the event

GSA is unreachable, the Contractor must transport the vehicle to the destination by the most economical means.

The following definitions apply for the purpose of vehicle movement:

Standard Vehicle means operable vehicles weighing 12,500 lbs or less.

Non-Standard Vehicle means operable vehicles weighing greater than 12,500 lbs, trailers, and any inoperable vehicles.

2.1.8.1. Standard Vehicle Movement Within 25 Miles: Mandatory

2.1.8.1.1. Relocate vehicles by driving or carrier service, to or from the

Contractor’s facility, within two business days of the written request by

GSA. Fuel/charging and toll costs associated with this vehicle movement are the responsibility of the Contractor.

2.1.8.1.2. Notify GSA immediately if there are any discrepancies between GSA’s written request and actual occurrence (e.g., vehicle is unavailable, inoperable, not accepted by customer). If alternate arrangements cannot be made at that time, the “dry run” costs will be borne by the

Government.

2.1.8.2. Standard Vehicle Movement Greater Than 25 Up To 50 Miles -

Optional Service

2.1.8.2.1. Transport vehicles to or from the Contractor’s facility within five business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.2.2. Notify GSA immediately if there are any discrepancies between GSA’s written request and actual occurrence (e.g., vehicle is unavailable, inoperable, not accepted by customer). If alternate arrangements cannot be made at that time, the “dry run” costs will be borne by the

Government.

2.1.8.3. Non-Standard Vehicle Movement Within 50 Miles, or All Vehicle Movement

Greater than 50 Miles - Optional Service

2.1.8.3.1. Transport vehicles to or from the Contractor’s facility within five business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.3.2. Notify GSA immediately if there are any discrepancies between GSA’s written request and actual occurrence (e.g., vehicle is unavailable, inoperable, not accepted by customer). If alternate arrangements cannot be made at that time, the “dry run” costs will be borne by the

Government.

2.1.8.4. Door-to-Door Delivery Movement of Non-Standard and Standard

Vehicles - Optional Service

2.1.8.4.1. Door-to-Door Delivery consists of the movement of a newly delivered vehicle to a GSA customer’s location, the exchange with the customer's old vehicle, and the return of the customer's old vehicle to the vendor’s facility.

2.1.8.4.2. Transport vehicles to and from the Contractor’s facility within five (5) business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.4.3. Notify GSA immediately if there are any discrepancies between GSA’s written request and actual occurrence (e.g., vehicle is unavailable, inoperable, not accepted by customer). If alternate arrangements cannot be made at that time, the “dry run” costs will be borne by the

Government.

2.1.8.5. Ocean Freight Transportation - Optional Service

2.1.8.5.1. Provide roll-on/roll-off (RO/RO) or container ocean freight transport via ship or barge for transport between designated locations (including inter-island locations, between CONUS and OCONUS locations, etc.), at the written request of GSA.

2.1.8.5.2. All legal and regulatory requirements regarding the shipment of government-owned property must be followed. The Contractor may be required to report in the automated export systems (AES), provide a

Government Bill of Lading (GBLs), and must possess a current

Transportation Worker Identification Credential (TWIC) card.

2.1.8.5.3. Any administrative functions or documentation related to ocean freight transportation are the responsibility of the Contractor and is included in the shipping cost.

2.1.8.5.4. Pricing will be negotiated at the task order level.

2.1.9. Notary Services - Optional Service

2.1.9.1. Provide notary services upon request for documentation related to the services on this contract.

2.1.9.2. Charges for this service will be per document and annotated to each vehicle for this service was specifically required.

3.0. Special Instructions

3.1. GSA Affiliated Customer Account (GACA)

The Contractor must obtain a GACA to share files in Google Drive or Google Sites.

GSA will provide guidance on how to create a GACA and utilize it appropriately.

3.2. GSA Inventory Management & Reporting - Marshalling & Sales

3.2.1. The Contractor must manage and utilize eTools in GSAFleet.gov to perform marshalling and sales activities. The Contractor will have full access to the

GSAFleet.gov help page user guides.

3.2.1.1. When providing marshalling services, the Contractor must utilize eTools to perform the following functions:

● Vehicle Delivery Scan

● Damage in Transit (DIT) Reporting

● Vehicle Load

● Telematics Purchase Order Reconciliation

● Telematics Installation

● Appointment Scheduler

● Electronic Vehicle Accountability Form (eVAF)

● License Plate Reconciliation

● License Plate Pending Destruction

● Offline Mode Management

3.3. GSA Accountability Form for Transportation Movement

3.3.1. Utilize this form when a vehicle is transported to or from the Contractor’s location. In the event there is any damage annotated on the delivery receipt, verify the tag numbers, VINs, and odometer readings, providing a countersigned copy of the form to GSA.

3.3.2. Report to the GSA representative via email no later than one business day after the vehicle is returned or arrives if any damage to the vehicle was documented. Failure to notify GSA of the damage within the specified timeframe will result in the Contractor being held liable for the damage.

3.3.3. The Contractor will be financially responsible for any loss of a vehicle that is released without appropriate documentation.

3.4. Invoicing Instructions

3.4.1. Invoicing, processing and payment (IPP) instructions will be provided by the

Government on each call order.

3.4.2. The Contractor cannot receive payment for any services by deducting any amount from sale proceeds.

3.4.3. Invoice Frequency

3.4.3.1. Invoicing for services rendered under Section 1: Marshalling Support

Services must, at a minimum, be submitted on a monthly basis.

3.4.3.2. Invoicing for services rendered under Section 2: Sales Preparation

Services, Section 3: Administrative Vehicle Sales Services and Section 4:

In-Lane Vehicle Sales Support, must be submitted within two (2) business days after each individual sale.

3.4.4. Invoice Content. The Contractor’s invoice must include:

● Name and address of the Contractor;

● Invoice date and number;

● Call order number;

● Line item number, description, quantity, unit of measure, unit price and extended price of the items delivered. Attached supporting documentation must include:

○ Listing of the vehicles sold OR marshalled

○ For the calculation of storage as defined in Section 5.2. Include the dates when vehicles were secured/accepted and released.

○ All completed approved repairs (sales only, does not apply to marshalled vehicles).

● Terms of any discount for prompt payment, if offered; and

● Name, title, and phone number of person to notify in event of defective invoice.

3.5. GSA Employee Prohibition

Any immediate family member or member of the household of a GSA employee working as an employee of the Contractor is prohibited from performing any work under the GSA contract.

3.6. GSA Star Mark

The U.S. General Services Administration Star Mark is a registered Mark with the

U.S. Patent and Trademark Office and is only for the official use of GSA. GSA has both a regular trademarked Star Mark and a GSA Contract Holder Star Mark for ads which can be found in more detail here: https://www.gsa.gov/reference/gsa-logo-policy.

3.6.1. The regular GSA Star Mark may only be used on GSA websites and on materials made directly by GSA for use by the Contractor.

3.6.2. The Contractor can only use the GSA Contract Holder Starmark on ads made directly by the Contractor and that are solely marketing GSA vehicles.

Downloadable Contract Holder Starmark:

https://www.gsa.gov/system/files/gsa_contract_holder_artwork.zip

3.6.3. When using the GSA Logo, the Contractor must adhere to the GSA Logo

Policy: https://www.gsa.gov/reference/gsa-logo-policy

3.7. Information Technology Security

3.7.1. Internet accessible vendor web applications used for in-scope services must be secure and use secure protocols (e.g., TLS 1.2), Federal Information

Processing Standards (FIPS)-approved algorithms, and FIPS 140-2 validated encryption modules (where possible).

3.7.2. Web site connections (if any) must use HTTPS-only, with HSTS (HTTP Strict

Transport Security). Secure access with multi-factor authentication (MFA) is strongly recommended.

3.8. Internet Access

Internet access is required so that the Contractor can upload and download files to

GSA servers or web-based applications. Wi-Fi access to the internet must be provided to GSA representatives while on site. See Table 1: Facility Requirements.

3.9. Sensitive Items

3.9.1. The Contractor must notify GSA immediately by phone and in writing if any sensitive items are left in the vehicles. Sensitive items include but are not limited to:

● Bio-hazardous materials

● Drugs and paraphernalia

● Weapons

● Munitions

● Keys (other than vehicle keys)

● Government electronics (e.g., laptops, cell phones)

● Government documents https://www.gsa.gov/reference/gsa-logo-policy https://www.gsa.gov/reference/gsa-logo-policy https://www.gsa.gov/system/files/gsa_contract_holder_artwork.zip https://www.gsa.gov/reference/gsa-logo-policy

● Government driver personal items, and

● State license plates or other agency license plates

3.9.2. The Contractor must coordinate with GSA on returning these items to GSA or the customer agency and keep these items in secured storage until proper disposition has been completed at no additional cost to the Government.

4.0 Performance Requirement Summary

Timely performance and submission of deliverables is essential to successfully completing the work requirements within this SOW. A summary of performance requirements can be found in Table 2. All deliverables must be prepared and submitted according to media, content, and schedule described in the SOW.

Notice:

All information and data related to this program that the Contractor gathers or obtains must be both protected from unauthorized release and considered the property of the Government.

The Contracting Officer will be the sole authorized official to release verbally or in writing any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract.

5.0 Government Furnished Property (GFP)

5.1. The scope of work requires the Contractor to marshall government-owned vehicles.

To perform this work, the Government will furnish the property listed below. An

“official list” is not available as this property is ordered on an “as needed” basis. In accordance with Federal Acquisition Regulation (FAR) Part 45, the Contractor will be responsible for managing the property (inventory and reporting) utilizing eTools in

GSAFleet.gov. The Contractor is required to provide secured storage for GFP and is financially responsible for loss, destruction, or damage which is beyond the normal wear and tear.

● Government owned vehicles for marshalling

● Fleet Services Cards assigned to each vehicle

● License Plates assigned to each vehicle

● Telematics devices to be installed in vehicles

● Other devices to be installed in vehicles (e.g., cameras, toll transponders, interstate electronic logging devices, aftermarket accessories)

5.2. The contractor is responsible for security and storage of vehicles from the time of vehicle acceptance until it is transferred and released to a Customer Agency, transport contractor, auction contractor, vehicle buyer, GSA or a third party approved by GSA. Storage charges for vehicles may begin on the 46th day after the vehicle acceptance date. Storage calculation is based on the following criteria:

● Storage begins on the date of acceptance and ends on the release date.

Example: May 1st (acceptance date), June 30th (release date) = 61 days in storage:

61 - 45 = 16 days over 45 days

● In the event a vehicle is temporarily offsite from the Contractor's facility, the days the vehicle is not at the Contractor's facility will not count towards total storage days. Using the above example:

If the vehicle was offsite for repair June 1st - June 16th = 16 days removed from storage calculation.

5.3. Vehicle Use Prohibition

The Contractor is prohibited from utilizing any government-owned vehicle for personal or business use while in the possession of the Contractor.

5.4. GSA Fleet Services Card Use Prohibition

The Contractor is prohibited from utilizing a GSA Fleet services card. This includes for personal or business use or fueling of government vehicles.

6.0 Glossary of Abbreviations, Acronyms and Definitions

Glossary Table 1: Abbreviations and Acronyms

ACH Automated Clearing House (utilized to electronically transfer funds to the U.S.

Treasury)

AES Automated Export System

BOL Bill of Lading

CO GSA’s Contracting Officer

CONUS Continental United States (the lower 48 states and the District of Columbia)

COR GSA’s Contracting Officer’s Representative

CR Condition Report

DIT Damage-in-transit eBOL Electronic Bill of Lading

ECR Electronic Condition Report ePOD Electronic Proof of Delivery

EV Electric Vehicle - Includes Fully Battery Electric, Hybrid and Plug-In Hybrid eVAF Electronic Vehicle Accountability Form

FIPS Federal Information Processing Standards

FMC Fleet Management Center

GBL Government Bill of Lading

GFP Government Furnished Property

HSTS HTTP Strict Transport Security

HTTPS Hypertext Transfer Protocol Secure

IP Address Internet Protocol Address

MCC GSA’s National Maintenance Control Center

MFA Multi-factor Authentication

OEM Original Equipment Manufacturer

PDF Portable Document Format

PDI Pre-delivery Inspection

POD Proof of Delivery

RO/RO Roll on/Roll off

SF97-1 Standard Form 97-1 - Government Certificate to Obtain Title

TWIC Transportation Worker Identification Credential

VIN Vehicle Identification Number

Glossary Table 2: Definitions

Call Order Official order placed against the BPA by a warranted

Contracting Officer

Carrier (Method of

Transportation)

Method of transportation utilizing another vehicle to move the vehicle (e.g., car carrier, car hauler, flatbed, rollback, wrecker, tow truck).

Customer Agency Any government agency that leases vehicles from GSA Fleet

Damage-in-Transit (DIT) Any damage that occurs to the vehicle that is attributable to the carrier’s handling of the vehicle during transportation and on-load or off-load of the vehicle

Delivery Receipt Delivery receipts encompass all carrier variations of Bill of

Ladings (BOL), eBOL, Proof of Delivery (POD), ePOD, and any hard copy or electronic delivery receipts.

Electronic Vehicle

Accountability Form (eVAF)

A function used in conjunction with proprietary software

GSAFleet.gov to capture all relevant data, as well as interior / exterior condition elements, during a GSA leased vehicle exchange, turn in, or pick up.

Fedwire Electronic transfer of funds to the U.S. Treasury

Fleet Management Center

(FMC)

Location that manages GSA Fleet vehicles.

Fleet Services Card GSA Fleet uses a commercial purchase card for fuel, maintenance, and repair services. Each Fleet Services Card is assigned to a specific vehicle and is only to be used for the vehicle identified on the card. The commercial provider of the

Fleet Services Card may change overtime. Currently the

Fleet Card is being provided through WEX.

GSAFleet.gov Proprietary software for electronically loading vehicle data

(license plates, Fleet Services Card, and vehicle specific information such as vehicle make, model, year, color, tire size, etc.), performing vehicle assignments to customers, terminating customer vehicle assignments, completing the

Electronic Vehicle Accountability Form (eVAF), performing vehicle sales, and uploading data to GSA servers.

Invoice, Processing and

Payment (IPP)

IPP is the Treasury Department's government-wide invoice and processing and payment system.

National Maintenance Control

Center (MCC)

The GSA MCC is responsible for oversight and authorization of the vehicle maintenance and repair for GSA Fleet vehicles prior to a vehicle being placed in sale status.

New Vehicle Vehicle ordered by GSA that will be shipped consignee delivery directly from the manufacturer to the marshalling location, shipped from the manufacturer to a local dealership and be courtesy delivered to the marshalling location, or be shipped from the manufacturer to a local dealership and require transport from the dealership to the marshalling location

Secure Storage The term “secure” means unauthorized access will not be possible at any time (e.g., vehicles, license plates, Fleet service card, government provided forms).

Standard Vehicle Any operable vehicle 12,500 lbs or less

Non-Standard Vehicle Operable vehicles weighing greater than 12,500 lbs, trailers, and any inoperable vehicles.

Table 1: Facility Requirements

All Contractor Facilities and Accommodations:

1. Contractor must be the owner or legal lessee of the facility.

2. Must have sufficient space for unloading of new vehicles delivered on large transport vehicles.

3. Must have sufficient parking for government vehicles for services provided under this contract. All parking areas at the Contractor’s facility must be secure and have an improved hard surface.

4. Must have sufficient free parking available for GSA, GSA customer agencies, and general public for services provided under this contract.

5. Must have secured storage to prevent unauthorized access to any government-furnished property.

6. Must have free Wi-Fi internet access throughout the facility and vehicle inspection area.

7. Must have sufficient internet speed to upload and download files to GSA servers or web-based applications.

8. Must have available, at a minimum, temporary or shared workspace (desk, chair, Wi-Fi) for visiting GSA personnel when requested.

9. Must be compliant with the Americans with Disabilities Act.

10. Must be maintained in clean, orderly, and safe condition.

11. Must have permanent, indoor restrooms with running water.

NOTE: For items 2 through 4 above, the facility capacity must be sufficient to support the estimated volume for the location.

https://www.ada.gov/

Table 2: Performance Requirement Summary - Marshalling Services

# Description Performance Threshold SOW

Reference

New Vehicle Delivery Acceptance -

The Contractor must accept, inspect, and sign for GSA vehicle during deliveries and complete post-delivery inspection and

DIT reporting

Within three (3) business days 2.1.1

2 License Plate and Fleet Services Card Management: - New

License Plate and Fleet Services Card Management

Receive, inventory, and secure license plates and GSA

Fleet services cards

2.1.2.1

3 License Plate and GSA Fleet Services Card Management -

Removal of License Plate and GSA Fleet Services Card

Management

When requested, the Contractor must remove inventory and return all license plates and GSA Fleet services cards.

2.1.2.2

4 Releasing Vehicle to GSA Customer -

Manage customer scheduling, vehicle pick-up, inspection, and assist customers

Fully completed vehicle release appointment 2.1.3

5 Receiving Used Vehicle Manage customer scheduling, vehicle drop-off, inspection, and documentation

2.1.4

6 Preparation of Used Vehicle for Release to New Customer Within three (3) business days of vehicle delivery 2.1.5

7 3rd Party Device Management, Installation, Replacement or

Removal - Telematics

Maintain an inventory of all telematics device, install, remove, or replace devices, and scan devices as required

2.1.6.1

8 3rd Party Device Management, Installation, Replacement or

Removal - Other Tracking and Communication Devices or

Aftermarket Equipment - Optional Service

Maintain an inventory of all telematics devices, install, remove, or replace devices, and scan devices as required

2.1.6.2

9 Fueling and Charging - Fueling Internal Combustion Engine

Vehicles

Coordinate, in writing with GSA, to assure a minimum of three (3) gallons of fuel is added to vehicles at the current local prevailing rate for fuel

2.1.7.1

10 Fueling and Charging - Battery Electric Vehicle Charging

(Plug-in Hybrid EV excluded

Charged to the minimum customer driving distance up to a maximum 100-mile range. If the distance is over 100 miles, coordinate with GSA to determine which customer pick-up or delivery option should be employed.

2.1.7.2

11 Vehicle Movement - Vehicle Movement Services Within 25

Miles

As required, the Contractor must relocate vehicles to or from the Contractor’s facility within a 25-mile radius at the written request of GSA.

2.1.8.1

12 Standard Vehicle Movement Greater Than 25 Up To 50 Miles -

Optional Service

As required, transport vehicles via the shortest route to or from the Contractor’s facility within five (5) business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.2

13 Non-Standard Vehicle Movement Within 50 Miles, or All

Vehicle Movement Greater than 50 Miles - Optional Service

As required, transport vehicles via the shortest route to or from the Contractor’s facility within five (5) business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.3

14 Door-to-Door Delivery Movement of Non-Standard and

Standard Vehicles - Optional Service

As required, transport vehicles via the shortest route to or from the Contractor’s facility within five (5) business days of written request from GSA. Fuel/charging and toll costs associated with the vehicle movement are the responsibility of the Contractor.

2.1.8.4

15 Vehicle Movement - Ocean Freight Transportation

If offered, the Contractor must provide roll on/roll off

(RO/RO) or container ocean freight transport via ship or barge for inter-island transport or transport

2.1.8.5

16 Provide Notary Services If offered, the Contractor must provide notary service as requested on a per vehicle basis

2..1.9