47QFHA21R0005_SF1449_Att_1_PWS_Test_Svcs_20210204.pdf

47QFHA21R0005

Attachment 1 - PWS

Draft Performance Work Statement Testing Services – FY21 through FY26

Language Performance Assessment Directorate (LPAD) - Test Management Division Defense Language Institute Foreign Language Center

February 04, 2021

1. GENERAL: Non-personal services in support of The Defense Language Institute Foreign Language Center (DLIFLC) student and Department of Defense (DoD) linguist testing programs.

The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES: Contractor shall be required to provide Test Examiner, Oral Proficiency Interview (OPI)/Lab-based Test Scheduler and OPI Facilitator services as designated in 5.0 during the period of performance specified below.

1.2 PERIOD OF PERFORMANCE: The period of performance shall be for a base period of twelve (12) months, followed by and four (4) 12-month option years as follows:

Base Year: 14 May 2021 – 13 May 2022 Option Year I: 14 May 2022 – 13 May 2023 Option Year II: 14 May 2023 – 13 May 2024 Option Year III: 14 May 2024 – 13 May 2025 Option Year IV: 14 May 2025 – 13 May 2026

1.3 PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at Defense Language Institute Foreign Language Center (DLIFLC), Monterey, CA.

1.4 QUALITY CONTROL: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. QCP is to be delivered within 30 days after contract award and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QCP.

1.5 QUALITY ASSURANCE: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6 CONTRACTOR PERFORMANCE EVALUATION-CPARS: The Government will use the Contractor Performance Assessment Report System (CPARS) web-enabled application or appropriate replacement system to collect and manage a library of automated Contractor performance evaluations. The Government will be responsible for the automated Contractor performance evaluations to be completed in accordance AFARS, Subpart 5142.15-Contractor Performance Information. The CPARS applications are designed for UNCLASSIFIED use only. Classified information is not to be entered into these systems. In general, Contractor performance assessments or evaluations provide a record, both positive and negative, for a given contract during a specified period of time. When evaluating Contractors performance each assessment or evaluation is based on objective facts and is supported by program and contract management data, such as cost performance reports, customer comments, quality review, technical interchange meetings, financial solvency assessments, production management reviews, contractor operations review, and functional performance evaluations.

1.7 PHASE IN /PHASE OUT PERIOD:

1.7.1 General: Upon both commencement and conclusion of the contract, the Government may require 45 calendar days for phase-in/phase-out periods. During these periods, the contractor shall work to ensure an effective, efficient transition with the incoming contractor (or the Government in the case of no follow-on contract) or the outgoing contractor in order to attain full operational capability (FOC) and prevent any disruption or break in services.

1.7.2 Phase-In: The phase-in term shall be in accordance with the PWS and/or FAR Clause 52.237- 3, Continuity of Services. This term allows for the establishment of performance in preparation to be fully operational per the PWS. Phase-In shall be Not Separately Priced (NSP) and the cost attributable with phase-in shall be included in the firm-fixed price for performance of this task order.

During the phase in period, the Contractor shall become familiar with the contractual requirements in order to commence full performance of services within 45 days of the order start date. During the phase in period, the outgoing Contractor shall be responsible for all requirements of this PWS and shall not unnecessarily defer completion of requirements.

1.7.3 Phase-Out: In preparation for possible Phase-Out, the contractor (in the role of the incumbent) shall submit for Contracting Officer approval a Transition Plan that describes the process, details, and schedule for providing an orderly transition during the phase-in (successor)/phase-out (incumbent) term. The objectives of the Transition Plan are to minimize the impacts on continuity of operations; maintain communication with stakeholders; identify key issues; and overcome barriers to transition. The initial Transition Plan is due at the beginning of the eleventh month of the Base Year with annual updates due at the beginning of the eleventh month of any subsequent Option Year. The contractor shall execute the Transition Plan following the applicable Period of Performance upon direction of the Contracting officer in accordance with FAR Clause 52.237-3, Continuity of Services.

2. OBJECTIVE: Augment Government personnel in support of foreign language computer lab and OPI assessments onsite at its facilities in Monterey, CA.

3. SCOPE:

3.1. The contractor shall provide the following services within the listed parameters:

3.1.1 Defense Foreign Language Program (DFLP) Test Examiners: Contractor shall provide full coverage for Test Examiners / Proctoring for five computer-based testing labs. Each lab accommodates eight examinees for both an AM and a PM session. Over a 50-week year, maximum lab testing capacity is 2500 sessions and 10,000 exams. Contractor shall verify the operation of testing equipment, ensure test site is arranged and ready for testing, follow Department of Army (DA) and DLIFLC regulations, and provide clear instructions to all examinees. To properly augment Government staff, this portion of services requires no less than six (6) Full Time Equivalent DFLP Test Examiners.

3.1.2 Oral Proficiency Interview (OPI)/Lab-based Test Schedulers: Contractor shall maintain full capacity to schedule up to 8,000 examinees through a one-year period. Contractor shall ensure adherence to schedules, maintain scheduling records, notify examinee and testers, and follow DA and DLIFLC regulations. To properly augment Government staff, this portion of services requires no less than two (2) Full Time Equivalent Oral Proficiency Interview (OPI)/Lab-based Test Schedulers

3.1.3 OPI Test Facilitator/Program Manager: Contractor shall provide overall management of contract personnel and also facilitate OPI sessions in facilities that accommodate one AM and one PM session for one examinee each. Over a 50-week year, maximum OPI testing capacity is

500. Contractor shall ensure adherence to schedules, maintain sign-in records, notify OPI schedulers of no-shows or issues, and follow DA and DLIFLC regulations. To properly augment Government staff, this portion of services requires no less than one (1) Full Time Equivalent dual hatted OPI Test Facilitator/Program Manager.

4. QUALIFICATIONS:

4.1 Excellent customer service skills and verbal communication skills are essential for all positions.

4.2 Appropriate related professional work is highly desirable for all positions.

4.3 Knowledge of/experience with military language testing programs is highly desirable for all positions.

4.4 Knowledge of/experience with military terminology, office procedures, and language programs plus familiarity/facility with WINDOWS, Microsoft Word, PowerPoint, and Excel is highly desirable for all positions.

4.5 Minimum Education Level for all positions: High School Diploma or equivalent.

4.6 Due to access to Controlled Unclassified Information (CUI), contractor or subcontractor personnel performing work under this contract cannot be:

4.6.1 Current military or DoD linguist.

4.6.2 Current DoD language instructor.

4.6.3 Current DoD basic skills instructor.

4.6.4 Current retention NCO.

4.6.5 Current U.S. military recruiter.

4.6.6 Any person who may have a conflict of interest. A conflict could include, but is not limited to, any person who may be required to take a DLPT/DLAB/OPI as part of his/her official government duties. This would also include spouse or children of said individuals.

5. WORK UNIT DEFINITIONS:

Hours of Operation: The Contractor is responsible for providing services, between the hours of 0700 and 1645 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Exceptions can be made for Contract employees to start as early as 0630 and stay as late as 1700, as long as they do not exceed 8 hours in one (1) day, and both the Government's Contracting Officer Representative (COR) and the Contractor's Program Manger agree to the revised schedule. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.1 On-site Program Manager:

5.1.1 It is mandatory that the contractor provide at a minimum one (1) full time on- site Program Manager (PM) to oversee and direct the contractor employees.

5.1.2 The PM shall be responsible for learning the basic responsibilities of the three positions:

Test Examiner, OPI/Lab-based Test Scheduler and OPI Facilitator.

5.1.3 The PM shall coordinate daily with both the section supervisors and the COR.

5.1.4 The PM shall complete all orientations for their position and all orientations and certifications required for the Test Examiner position, as listed in 5.2.5.

5.1.5 The PM shall be present during the initial orientation of all employees.

5.1.6 The PM shall also fill the position of OPI Facilitator.

5.2 Test Examiners:

5.2.1 The Test Examiners shall administer or proctor tests as directed by the PM. Each test session is defined as one AM or PM test session. The government will determine the number of sessions required each week. The number of sessions per week will not exceed 50. The COR will notify the contractor with the intended schedule no later than 14 days prior to the designated work unit. The maximum number of sessions in a year would be 2500 and the minimum 1250.

5.2.2 Authorized examinees that may be tested include active duty military, reservist, National

Guard and DoD civilians.

5.2.3 Across the 5 testing labs the maximum number of sessions in one week would be five morning sessions, either 0700-1100 and/or 0745-1145, and five afternoon sessions either 1200- 1600 and/or 1245-1645. Each session will include testing and applicable administrative time.

5.2.4 Contractor will provide necessary support to meet the requirement of one (1) examiner for every ten (10) examinees, or two (2) examiners for eleven (11) or more examinees for tests using audio equipment.

5.2.5 Contractor will provide necessary support to meet the requirement of one (1) examiner for every fifteen (15) examinees, or two (2) examiners for sixteen (16) or more examinees for tests not using audio equipment.

5.2.6 The Contractor shall provide equal coverage for the AM sessions of 0700-1100 and/or 0745-1145, and equal coverage for the 1200-1600 and/or 1245-1645 sessions.

5.2.7 Test Examiners shall complete all orientations, including the on-line Army Personnel Training (APT) Security Awareness Briefing, taking and passing the Test Control Officer Basic Test, the Army Personnel Testing Defense Foreign Language Proficiency Test, and the Army Personnel Testing Defense Manpower Data Center Test. All tests will be provided by the Government at no cost.

5.2.8 Examiners may serve as OPI Test Facilitator when required

5.2.9 Test Examiners can assist with DLPT/OPI Scheduling at the request of the Government.

5.3 OPI/Lab-based Test Schedulers:

5.3.1 No less than two (2) OPI/Lab-based Test Schedulers shall schedule OPI or lab-based tests as directed by the PM.

5.3.2 Authorized examinees that may be scheduled include active duty military, reservist and National Guard, military recruit candidates, DLIFLC faculty job applicants and DoD civilians.

5.3.3 It is estimated that thirty-five (35) schedules will be written per week.

5.3.4 Schedulers also may be required to assist in OPI Facilitation as needed.

5.3.5 Hours of operation for OPV Lab-based Scheduling are Monday through Friday, 0700-1600.

5.3.6 Schedulers can assist with Test Administration at the request of the Government. Any time spent assisting in the test labs will be done during their normal 8-hour work day. The Scheduler's time shall be billed to the appropriate CLIN whether they are scheduling or assisting with test proctoring.

5.4 OPI Test Facilitator:

5.4.1 A minimum of one (1) OPI Test Facilitator shall facilitate OPI tests as directed by the PM.

Each test session is defined as one AM or PM test session. The government will determine the number of sessions required each week. The number of sessions will not exceed 10 per week.

The COR will notify the contractor with the intended schedule no later than 14 days prior to the designated work unit.

5.4.2 OPI Test Facilitator will process and monitor all assigned OPI tests, and prepare equipment and test site for each session. When assigned, OPI Facilitator will monitor all tests onsite. OPI Facilitator will process all documentation pertinent to each test session.

5.4.3 Contractor shall not provide an OPI facilitator when not required by the COR or government.

5.4.4 Authorized examinees that may be testing include active duty military, reservist and National Guard, military recruit candidates, DLIFLC faculty job applicants and DoD civilians.

5.4.5 Hours of operation for OPI Facilitation are Monday through Friday, 0700- 1600.

5.4.6 The PM shall also be the primary OPI Facilitator.

5.5 All Contractor employees shall complete Antiterrorism (AT) Level I Training, Operational Security (OPSEC) Level I Training and Information Assurance (IA) training.

5.6 Contractors will not be required to provide services during the Holiday Block Leave of 2 weeks, Federal holidays and associated training holidays as declared by DLIFLC Command, or when the office is closed or outside the normal work hours of 0700-1645 M-F. On occasion, session hours will begin at 0630 and/or extend to 1700 hours M-F.

5.7 The following Federal Holidays are observed:

New Year’s Day January 1st Martin Luther King Jr’s Birthday 3rd Monday in January Washington’s Birthday 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

5.8 The Federal holidays listed above are subject to changes that may be enacted by Congress.

When any of the above holidays fall on a Saturday, the preceding Friday will be observed as the legal holiday; holidays falling on a Sunday will be observed on the following Monday. DLIFLC normally observes the preceding Friday as a Training Holiday whenever the Federal holiday falls on a Saturday, Sunday or Monday. During the month of December, DLIFLC closes for a period of two (2) weeks for what is called the Holiday Exodus Block leave to coincide with the Christmas/New Year Holiday.

5.9 Exact days and times of services may be jointly determined by contractor and government in advance and may be modified by mutual agreement according to changing program needs.

6. GUIDELINES: Provisions of AR 611-5, AR 11-6, DLIFLC Reg. 350-10, DLIFLC Reg. 611- 1, APT Handbook and the Test Administration and Administrator SOP apply.

7. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS:

7.1 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and all information required for background checks to meet installation access requirements to be accomplished by the installation Security Office if contract work involves unescorted entry to Army restricted areas or other sensitive areas designated by the installation commander. For each employee, the Contractor shall provide the type and date of federal background investigation conducted on each employee. If no investigation has been conducted, the DLIFLC will conduct a background investigation (NACI or NACLC) in order to determinate eligibility for a Common Access Card (CAC) and government network access. The list shall be provided to the Program Manager and sponsoring agency's Security Manager. An updated listing shall be provided when an employee's status or information changes.

7.2 Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

7.3 Retrieving Identification Media. The contractor shall retrieve all identification media, CAC cards, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. and return to the COR

7.4 Traffic Laws. The contractor and its employees shall comply with post traffic regulations.

7.5 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor- owned vehicle or privately-owned vehicle while on the Presidio of Monterey.

7.6 For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

7.7 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

Contractor employees shall be briefed by their immediate supervisor upon initial on-post assignment.

7.8 Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

7.9 Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

7.9.1 The contractor shall immediately report to the COR or a supervisor or manager within the Test Management Division any occurrences of lost or duplicated keys.

7.9.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

7.9.3 The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

7.9.4 For Lock Combinations (IF APPLICABLE), the contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

8. SECURITY OF CONTROLLED UNCLASSIFIED INFORMATION (CUI)

MATERIALS: The Contractor shall employ personnel and implement procedures to safeguard the security and confidentiality of all deliverables at all times.

8.1 The Contractor shall comply with Army Regulation 611-5 (5 Feb 08), paragraphs 3-1 and 3- 2, as well as DLIFLC regulation 611-1 (dated Apr 1, 2001), paragraphs 7 and 9.

8.2 Confidentiality Agreement

8.2.1 The Contractor and all subcontractors employed by the Contractor shall sign a confidentiality agreement to protect the security of all Government foreign language testing initiatives.

8.2.2 The confidentiality agreement shall acknowledge that irreparable harm would be caused to Government if the confidential information obtained by Contractor in the performance of tasks included in this Performance Work Statement were to be revealed to third parties. This agreement shall include an agreement signed by Contractor and subcontractor personnel that the individual will not, directly or indirectly, use, make available, make copies of, sell, disclose, or otherwise communicate to any third party materials or Services provided under this contract to the Government.

8.2.3 The confidentiality agreement entered into by Contractor or subcontractor personnel in connection with this contract shall be in effect indefinitely.

8.2.4 The Contractor or subcontractor personnel shall not show any materials pertaining to this contract to any other person, or discuss its contents, beyond normal work requirements.

9. SPECIAL REQUIREMENTS:

9.1 Contractor shall inform the Test Control Officer (TCO)/Alternate Test Control Officer (ATCO) and the COR of anticipated absence from a scheduled service at least 24 hours prior to scheduled arrival. If desired, longer absences may be scheduled with the coordination of the TCO/ATCO. Such absences should not exceed two weeks at a time or four weeks in one fiscal year. Extended absences shall not be scheduled when heavy testing weeks are expected.

9.2 Contractor's Program Manager and the Test Examiners must successfully complete (90% right) the on-line Defense Foreign Language Proficiency (DFLP) certification test, the on-line APT Security Awareness Briefing, the TCO Basic Test and the APT DMDC Test, all within twenty-one (21) work days of the contract award in order to fulfill duties as a test examiner/test proctor. All tests will be provided by the Government at no cost.

9.3 In performance of contract requirements, contractor (test examiners) is authorized access to DFLP examinations and to the security container in which they are held.

9.4 Contractor (test examiners) must remain physically present during the entire test session.

9.5 Level I Anti-terrorism Training (AT). All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is sooner, and submit completion certificates for all effected contractor and subcontractor employee(s) to the COR or the Contracting Officer (if no COR is assigned), within five (5) calendar days after completion. Level 1 AT Awareness training may be accomplished by one of two ways: 1) From the POM ATO (trained, certified, designated ATO); or 2) “JS-US007: Level I AT Awareness Training” computer-based training (CBT) for CAC and non-CAC users through Joint Knowledge Online website: http://jko.jten.mil.

9.6 Installation Access, Army Protection policies and Physical Security procedures.

Contractor and subcontractors employees shall comply with PoM Installation Protection Plan (IPP), ANNEX N, Physical Security requirements, Command Policy 17 (Installation Access for Procedures for Visitors) and Command Policy 21, Photography/Videography Activities.

Contractor will provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change at any DOD installation or facility, the Government may require changes in contractor security matters or processes. During FPCONs Charlie and Delta, non-mission essential services may be discontinued. The Garrison Commander (or their designee) will notify the COR when to resume services once the FPCON level is reduced to FPCON Bravo or lower.

Contractor will designate specific, authorized work areas and travel routes, and will ensure contractor personnel do not attempt to access installation areas that are not under the purview of the contract SOW/PWS. While performing work on this contract, contractor employee ID badge(s) will be worn at all times in a conspicuous place on the front of exterior clothing and above the waist except when prohibited by a safety risk assessment. Contractor vehicles will also be easily identified and if vehicle placards are used, they will be displayed on the front vehicle dashboard.

Safeguard all contractor and Government property (if any), personnel and information, and secure facilities. Comply with Lock and Key control requirements and ensure procedures are accomplished in accordance with AR 190-11, Chapter 3; and AR 190-51, Appendix D. If compliance is not possible, notify the COR. The Contractor shall maintain all work areas in a manner as to minimize the risk of injury or accident to personnel who may be in the area.

Contractor will establish and implement methods to ensure that all keys/key cards/lock combinations issued to the Contractor by the Government are not lost or misplaced nor used by unauthorized persons. The Contractor shall develop procedures covering key control that shall be included in the QCP to include key issue, turn-in and reporting lost key/key cards to the COR.

Government-issued keys may be duplicated by the installation locksmith only; the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

If a government-issued Common Access Card (CAC) or Identification (ID) cards is required for contractor personnel working under this contract, it will be issued at no financial cost, and will be worn at all times in a conspicuous place on the front of exterior clothing and above their waist unless doing so creates an unsafe or unhealthy condition. The Contractor is responsible for accounting for and collecting CACs/ID cards upon completion of the contract or termination of contractor employee. A listing of CACs/ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and

Subcontractor personnel changes. Lost, stolen, or broken CACs/ID cards are to be reported immediately to the COR. Personnel leaving the Contractor's service shall turn in CACs/ID cards to the COR upon the employee's last day of work. Failure to lost or stolen CAC/ID Card or surrender the CACs/ID cards could result in a security violation and monetary reduction to the contract.

9.6 For contractors requiring Common Access Card (CAC). A contractor employee will be issued a CAC only if their duties involve one of the following: (1) Both physical access to a DoD facility and access to DoD networks remotely or on-site; (2) Remote access to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or non DoD-controlled facilities on behalf of the DoD on a recurring basis for six (6) months or more. IAW Army Directive 2014-05, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation is required prior to issuing a CAC to contractor personnel. At the discretion of the sponsoring activity, an initial CAC may be issued based upon a favorable review of the FBI fingerprint check and a successfully scheduled NACI by the Office of Personnel Management (OPM).

9.7 For contractors that do not require CAC, but require access to a DOD installation, facility or controlled area. Contractor and all associated sub-contractors shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), installation access, Army Protection policies and specific physical security procedures in previous paragraphs above.

9.8 iWATCH Training. Not applicable

9.9 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government information systems must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

9.10 Formal OPSEC program. Not applicable.

9.11 OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 15 calendar days of their reporting for duty and annually thereafter. Web-based training is available via: https://securityawareness.usalearning.gov/opsec/index.htm.

9.11 Information Assurance (IA)/Information Technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DoDD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

9.12 Information Assurance (IA)/Information Technology (IT) certification. Not applicable.

10. GOVERNMENT FURNISHED ITEMS AND SERVICES-MATERIALS AND

EQUIPMENT: The government will provide all necessary equipment, supplies and materials to include workstations, computer (with internet access), telephone and other materials and equipment mutually agreed to fulfill the requirements of this contract.

10.1 Utilities: The Contractor shall instruct employees in utilities conservation practices.

11. SPECIFIC TASKS: The Test Examiner is responsible for administering the following categories of tests to eligible military and DoD civilian personnel as authorized by APT testing program and local regulations (NOTE: additional tests may be added as needed):

11.1 All DLPTs

11.2 All ICPTs.

11.3 All DLRPTs.

11.4 DLAB.

11.5 OPI.

NOTE: Tests shall be administered in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise.

12. RELATED ADMINISTRATIVE TASKS:

12.1 Test Examiner shall:

12.1.1 Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air exist. Ensure testing office and testing room are kept in a condition conducive to good test performance, and that an adequate circulation of fresh air is available.

12.1.2 Withdraw all required test exams from storage container prior to start of each test session.

12.1.3 Require all examinees to present official picture identification before allowing them to test.

12.1.4 Check test materials for marks/missing pages before issuing them to students.

12.1.5 Maintain official Test Administration log for all tests, showing the individual's name, the test title and the start and stop times for all test intervals.

12.1.6 Instruct all examinees at the beginning of each session as follows:

To read carefully and follow instructions exactly as they are printed in the test booklet.

To adhere to any prescribed time limits. The contractor shall ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.

Review each answer sheet as it is submitted by the examinee to ensure proper completion.

12.1.7 Check each reusable answer booklet as it is returned for marks and if any erase marks or writing is found report it immediately to the lab supervisor or the ATCO/TCO. Check all booklets for missing pages and enter the time they are returned in the test log.

12.1.8 Complete security container and test office security forms at close of each test session.

12.1.9 Lock the security containers and testing office doors and windows before leaving the testing office.

12.1.10 Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

12.1.11 Assist TCO/ATCO with weekly, monthly and quarterly inventories and with quarterly reports.

12.1.12 Ensure adequate numbers of tests and answer sheets are maintained at all times based on prior usage patterns, student inputs and TCO recommendations.

12.1.13 Maintain and be knowledgeable of the APT Handbook and all other special Testing Instructions ensuring currency of all test instructions and policies.

12.1.14 Process all necessary paperwork required for optimum operation of testing program.

12.1.15 Refer all questions on schedule changes, testing policy and all questions on interpretation or application of test results to the TCO/ATCO.

12.2 OPI/Lab-based Test Scheduler shall:

12.2.1 Check all existing sources to obtain examinee, class and OPI tester information prior to writing and publishing schedules.

12.2.2 Work with school and unit point of contacts to establish examinee and tester availability.

12.2.3 Work with school and unit point of contacts to revise existing schedules when needed.

12.2.4 Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

12.2.5 Maintain and be knowledgeable of the APT Handbook and all other special Testing Instructions.

12.2.6 Process all necessary paperwork required for optimum operation of testing program.

12.2.7 Refer all questions on schedule changes, testing policy and all questions on interpretation or application of test results to the TCO/ATCO.

12.3 OPI Test Facilitator shall:

12.3.1 Check room prior to testing to ensure recording equipment is operational and that adequate lighting, heat, and air exist. Ensure testing office and testing rooms are kept in a condition conducive to good test performance, and that an adequate circulation of fresh air is available.

12.3.2 Require all examinees to present official picture identification before allowing them to test.

12.3.3 Maintain official Test Administration log for all tests, showing the individual's name, the test title and the start and stop times for all test intervals.

12.3.4 Instruct all examinees at the beginning of each session to read carefully and follow instructions exactly as they are printed

12.3.5 The contractor shall ensure that the 30-minute max waiting time limit set for all OPI examinees is adhered to.

12.3.6 Complete security container and test office security forms at close of each test session.

12.3.7 Lock the security containers and testing office doors and windows before leaving the testing office.

12.3.8 Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

12.3.9 Ensure adequate numbers of OPI test worksheets are maintained at all times based on prior usage patterns, student inputs and TCO recommendations.

12.3.10 Maintain and be knowledgeable of the APT Handbook and all other special Testing Instructions ensuring currency of all test instructions and policies.

12.3.11 Process all necessary paperwork required for optimum operation of testing program.

12.3.12 Refer all questions on schedule changes, testing policy and all questions on interpretation or application of test results to the TCO/ATCO.

12.4 Service Contract Reporting: Reserved

13. COVID-19 PROCEDURES AND PRECAUTIONS:

13.1 Office Environment

Masks are required to be worn when in common areas, such as break rooms, conference rooms, and hallways.

Masks are to worn when two or more individuals are occupying an office or cubical.

Office or workspace is to be periodically wiped down with sanitation wipes, such as doorknobs, desks, and keyboards.

Six (6) foot social distance is to be maintained, both inside and outside the facility (s).

Hand Sanitizer is to be used before and after restroom access.

Hand Sanitizer is to be used before or shortly after accessing Test

Management facilities

13.2 Test Lab Environment

Examinees are required to thoroughly wash their hands before entering the test lab, including re-entering the testing lab after the break.

Test Management staff will clean the computer surfaces between testing sessions. Examinees will be provided wipes if they choose to personally clean their testing station/s

Examinees will be required to observe six feet “social distance” at all times.

This will be strictly enforced.

Examinees showing symptoms of sickness, i.e. excessive coughing, runny noses, etc., will not be allowed to test, or will be removed from the testing session.

Examinees not physically or mentally able to test will be re-scheduled.

Before accessing the test lab, examinees will be lined up alphabetically and six feet apart.

Maximum number of examinees per lab will be fourteen (14) for 30 seat position labs and twelve (12) for 24 seat position labs.

Examinees are permitted to remove mask once seated and while taking the examination until completion.

14. TECHNICAL REQUIREMENTS: The Contractor shall provide all services listed below and shall submit monthly invoices and reports concerning the activities and costs related to deliverables in the following areas:

14.1 Test Examiner sessions

14.2 Test Scheduling weeks

14.3 OPI Facilitation weeks

15. DEFINITIONS AND ACRONYMS: Commonly used military and education-related acronyms, abbreviations and definitions with which contractor must be familiar:

15.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

15.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

15.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

15.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

15.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

15.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

15.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

15.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

15.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

15.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

15.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

15.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

15.13 WORK WEEK. Monday through Friday, unless specified otherwise.

15.14. ACRONYMS:

ACE American Council on Education ACES Army Continuing Education System

ACOR Alternate Contracting Officer's Representative ADA Americans with Disabilities Act

AEC Army Education Center(s) AFARS Army Federal Acquisition Regulation Supplement AKO Army Knowledge Online

APT Army Personnel Testing AR Army Regulation ARNG Army National Guard (A)TCO (Alternate) Test Control Officer CAC Common Access Card CD Compact Disk CFR Code of Federal Regulations COM Commercial CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer’s Technical Representative DFARS Defense Federal Acquisition Regulation Supplement DFLP Defense Foreign Language Program DLAB Defense Language Aptitude Battery DLIELC Defense Language Institute, English Language Center DLIFLC Defense Language Institute, Foreign Language Center DLRPT Defense Language Reading Proficiency Test DLPT Defense Language Proficiency Test DOD Department of Defense DSN Defense Service Number ETP Exception to Policy FAR Federal Acquisition Regulation FLPB Foreign Language Proficiency Bonus FPCON’S Force Protection Conditions HRC U.S. Army Human Resources Command IAW In Accordance With KO Contracting Officer OCI Organizational Conflict of Interest OPI Oral Proficiency Interview POC Point of Contract PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SOP Standard Operating Procedures TCO Test Control Officer WAWF Wide Area Work Flow

16. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

16.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 10 of this PWS.

17. DELIVERABLES:

This table lists any reports or documentation that is required as a deliverable to include the frequency, medium/format and who it is to be submitted. A deliverable is anything that can be physically delivered but may include non-physical things such as verbal communications.

DELIVERABLE REQUIRING

DIRECTIVE

FORMAT METHOD AND

FREQUENCY

SUBMIT TO

Post Award Conference PWS 17..1 On-site Meeting Within 3 working days of award and upon occurrence

KO AND COR

Quality Control Program PWS 1.4 Contractors Choice

Within 30 days after contract award and within 5 working days when changes are made thereafter

KO AND COR

List of Employees PWS 7.1 Excel Spreadsheet

Within 7 working days of award and upon change

KO AND COR

Non-Disclosure Agreement

PWS 8.2 Gov’t provided format

Within 15 working days of award and upon change

KO AND COR

CAC Access coordination for contractors with ATCTS Registration, Information Awareness Training

PWS 7.1 &

9.6 email confirmation

Within 12 working days of award and upon occurrence

KO AND COR

Security Reporting PWS 7.7 Contractor's Choice as deemed necessary

Upon occurrence KO AND COR

Key Control PWS 7.9 Letter - email Upon occurrence KO AND COR Test Examiner, Test Scheduling, OPI Facilitation services provided

PWS 5 Onsite services provided

Within 14 working days of contract award

KO AND COR

Successful completion of on-line Defense Foreign Language Proficiency certification test by all Test Examiners

PWS 9.2 Web based Within 21 working days of contract award and upon change

KO AND COR

Monthly summary report listing: All units performed and issues noted

PWS 17.9 Excel spreadsheet and/or Word document

Due first day of each month

KO AND COR

Anticipated Absence PWS 9.1 Letter-email & verbal

24 hours prior to schedule arrival and each occurrence

KO AND COR

AT Level I Training PWS 9.5 Certificates initial 14 calendar days after award and 3 calendar days thereafter

KO AND COR

Level 1 OPSEC Training PWS 9.10 Certificates 15 calendar days of reporting for duty and annually

KO AND COR

Information Assurance PWS 9.11 Certificates Upon contract award and any employee change

KO AND COR

Service Contract Reporting

PWS 12.4 –

requirement pending

Website/validate Annually KO AND COR

END OF PERFORMANCE WORK STATEMENT