47QDCB23Q0011 Attach 1 SOW.pdf

STATEMENT OF WORK

A procurement by the U.S. General Services Administration, Region 5 Contracting Division on behalf of

CLIENT AGENCY:

GSA Office of Customer and Stakeholder

Engagement (CASE)

PROJECT TITLE:

Market Profile Subscription Services

PROJECT NUMBERS:

47QDCB23Q0011

Original Version Dated:

July 27, 2023

Post Award Document Revision History

Revision Number

Description of Changes Requested By Date

Contents

1 INTRODUCTION 6

1.1 Organization 6

1.2 Objective 6

1.3 Scope 6

1.4 Background 6

1.5 Applicable Documents 6

2 REQUIREMENTS AND TASKS 6

2.1 General Performance Requirements 7

2.1.1 Resources 7

2.1.2 General Communication 7

2.1.3 Identification 7

2.1.4 Business Relations 7

2.1.5 Contractor Response 7

2.1.6 Professional Appearance 8

2.1.7 Collaboration 8

2.2 General Meeting Requirements 8

2.2.1 Initial Business/Kickoff Meeting 8

2.2.2 Ad hoc Technical / Work Status 8

2.2.3 Contract Administration Meetings 8

2.3 Program/Project Management 8

2.3.1 General Program/Project Management Requirements 8

2.3.2 Phase-In Support 9

2.3.3 Phase-Out Support 9

2.4 Federal Content 9

2.5 State and Local Information Content Subscription Services 10

2.6 API Services 10

2.7 Support Services 10

2.7.1. Training 10

2.7.2. Mail Lists 11

2.7.3. Usage Report 11

2.7.4. Technical Support 11

2.7.5. Research Support 11

3 QUALITY 11

3.1 Contractor Quality Management 11

3.2 Reserved 11

3.3 Government Quality Assurance 11

4 DELIVERABLES 11

4.1 Contractor Submission 11

4.2 Government Review 12

4.2.1 Government Delays in Reviewing Deliverables or Furnishing Items 12

4.3 Deliverable Table 12

4.4 Monthly Invoice 13

4.5 Monthly Status Report 13

4.6 Trip Report 13

4.7 Phase-In Plan 13

4.8 Phase-Out Plan 13

5 PERFORMANCE 13

5.1 Period of Performance 13

5.2 Place of Performance 13

5.2.1 Applicability of Telework 14

5.2.2 Performance at Contractor Facilities 14

5.2.3 Unplanned Government Facility Closures 15

5.3 Travel 15

5.3.1 Contractor Travel Requests 15

5.3.2 Travel Reimbursement 15

5.4 Hours of Work 15

5.4.1 Standard Duty Hours Support 15

5.4.2 Non-Standard Duty Hours Support 15

5.5 Limitations on Contractor Performance 15

6 PERSONNEL 16

6.1 General Requirements 16

6.2 Specific Expertise and Experience 16

6.3 Training 16

6.3.1 Contractor Staff Training 16

6.3.2 Mandatory Government Training 16

6.4 Key Positions / Key Personnel 16

6.5 Personnel Retention and Recruitment 16

7 GOVERNMENT FURNISHED PROPERTY/INFORMATION/ACCESS 17

7.1 General 17

7.2 Property 17

7.2.1 Facilities 17

7.2.2 Equipment at Authorized On-Site Government Work Locations 17

7.2.3 Materials 17

7.3 Use of Government Property 17

7.3.1 Desk Telephones 17

7.3.2 Mobile/Wireless Telephones and Smart Devices 17

7.3.3 Electronic Mail (E-mail) 17

7.3.4 Copiers and Fax Machines 17

7.3.5 Computer and Internet 17

7.3.6 Canvassing, Soliciting, or Selling 17

7.3.7 Security Violations Using Government Equipment 18

8 SECURITY 18

8.1 Non-Disclosure Agreements 18

8.2 Reserved 18

8.3 Reserved 18

8.4 Reserved 18

9 SPECIAL INSTRUCTIONS 18

9.1 Contractor Performance Assessment Reporting System (CPARS) Assessment 18

9.2 Personal Service 18

9.3 Privacy Act 18

9.4 Section 508 19

9.5 Close-Out Procedures 19

9.6 Other Direct Costs (ODCs) 19

9.7 Reserved 19

10 ATTACHMENTS 19

11 GLOSSARY OF ABBREVIATIONS AND ACRONYMS 19

1 INTRODUCTION

1.1 Organization

The Federal Acquisition Service (FAS) is one of two major components of the General Services Administration (GSA). GSA consists of the Federal Acquisition Service (FAS) and the Public Buildings Service (PBS). The Office of Customer and Stakeholder Engagement is a component of FAS.

The Office of Customer and Stakeholder Engagement engages in Federal, Military/Defense, State, and Local Government customer market research and analysis.

This research and analysis assists all the components of GSA in determining customer buying patterns and spending trends. In addition to the many Federal customers and programs, this research and analysis aids GSA in supporting State and Local initiatives including cooperative purchasing, disaster recovery purchasing and law enforcement programs.

1.2 Objective

The purpose of this procurement is to obtain customer market research and analysis through a subscription service so that CASE can fulfill its mission by understanding customer buying patterns and spending trends. Through this effort CASE will provide greater value across the government and save taxpayer money by promoting sound decisions.

1.3 Scope

The requirement is for commercial subscription services that include customer profiles, key contacts, opportunities, issues, initiatives, budgets, customer and industry events, market analysis and the ability to create mail lists. The mail lists must be compliant with current USPS requirement to facilitate GSA direct communications with the customer. In addition, improvements to the subscription services with enhancements and additional features that address the many product and service markets of GSA and its customer base are needed. Unlimited access to the subscription services for all GSA employees who have been issued licenses/user ids is required. Also included in the requirements is training using a best standard commercial practice including how to effectively use the provided subscription services. Usage data reporting to a designated GSA employee on how GSA’s licensed employees are using the subscription services is also necessary.

1.4 Background

Not Applicable.

1.5 Applicable Documents

2 REQUIREMENTS AND TASKS

2.1 General Performance Requirements

2.1.1 Resources

Unless otherwise stipulated, the contractor shall furnish or provide all personnel, personnel management and supervision, all related internal supporting business functions (including background and “overhead” personnel), materials, supplies, equipment, and facilities to perform the full range of services required by this SOW. The contractor shall allow for full and open sharing of content received under this contract by the General Services Administration with contracted personnel, intergovernmental partners, intragovernmental partners, and grant-awarded research/academic institutions.

2.1.2 General Communication

Regular and direct contractor interface with the Contracting Officer (CO); the Contracting Officer’s Representative (COR), and other identified Government representatives is mandatory. The contractor shall not contact nor take direction from unauthorized Government representatives, under any circumstances.

2.1.3 Identification

Not applicable.

2.1.4 Business Relations

A primary element of project success is the business relationship between the contractor and Government representatives. Within this context the Government will monitor the contractor’s contribution to business relations and provide feedback when required. The contractor shall make every effort to establish and maintain clear and constant communication channels with the Government primaries (CO, COR, and other identified Government representatives) of the contract/order for the purpose of:

▪ Promptly identifying SOW and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans.

▪ Ensuring the professional and ethical behavior of contractor personnel.

▪ Maintaining effective and responsive subcontractor management (if applicable).

▪ Ensuring the contractor support team is fully aware and engaged in strengthening the interdependency that exists between the contractors and their Government counterparts.

▪ Facilitating contractor–Government collaboration for continuous improvement in performing SOW tasks, reducing risks and costs, and meeting the mission needs.

2.1.5 Contractor Response

The contractor shall ensure prompt response to Government inquiries, requests for information or requests for contractual actions. The response shall be provided within two business days of the inquiry/request.

2.1.6 Professional Appearance

Contractor personnel shall present a neat and professional appearance appropriate to the work being performed at all times when interacting with Government representatives, working in Government facilities, or representing the Government at meetings or before third parties.

2.1.7 Collaboration

The contractor shall utilize the Collaboration tool (to include all applicable collaboration types) within the GSA’s web-based procurement system (i.e., Assisted Services Shared Information System (ASSIST)) for submission of all documentation as required under the awarded contract/order.

2.2 General Meeting Requirements

The contractor shall participate in the following meetings. Nothing discussed in any meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying the contractual agreement without written authorization from the CO.

2.2.1 Initial Business/Kickoff Meeting

Not Applicable..

2.2.2 Ad hoc Technical / Work Status

The contractor shall, if requested by the Government, participate in ad hoc technical meetings at a mutually agreeable time and place to discuss tasking, work progress, technical problems, performance issues, or other technical matters.

2.2.3 Contract Administration Meetings

The CO may require the authorized contractor representative to meet or participate in a teleconference with authorized Government personnel as often as deemed necessary to discuss performance or administrative issues. The contractor may also request a meeting with the CO when deemed necessary. The content of meetings shall be documented in writing, as agreed between the parties. Minutes shall be approved by both parties and shall be included in the Government contract file.

2.3 Program/Project Management

2.3.1 General Program/Project Management Requirements

The contractor shall be solely responsible for managing the work performed in the execution of the contract/order. This includes the responsibility to:

▪ Assign appropriate resources to each task.

▪ Maintain clear organizational lines of authority.

▪ Ensure effective task management and administration, following the requirements set forth in the SOW.

▪ Maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the specification requirements.

▪ Establish and use proven policies, processes, analyses, and best practices.

▪ The contractor shall be fully responsible for management, control, and performance of any subcontractor used in support of the contract/order. Use of a subcontractor on the contractor’s team shall not relieve the prime contractor of responsibility nor accountability in the execution of the contract/order.

Additionally, the contractor shall:

▪ Bring problems or potential problems affecting performance to the attention of the

CO as soon as possible.

▪ Notify the COR, CO, and other identified Government representatives immediately of any projected, anticipated, or known delays that may impede contactor performance.

▪ When requested, deliver written reports to the CO to memorialize all verbal reports.

▪ Provide, in writing, the results of all meetings in which proposals are put forth that have the potential for affecting and/or changing contract agreements, requirements or conditions, and these shall be brought to the attention of the CO.

2.3.2 Phase-In Support

2.3.3 Phase-Out Support

2.4 Federal Content

The Contractor shall provide information about federal executive, legislative and independent agencies and organizations, including DoD and all branches of the armed forces along with their command structure with associated offices (Major Commands) which includes the following:

• Federal Market Intelligence/Analysis (trends, contract vehicle preference, etc)

• Federal organizational charts and key contacts, including but not limited to senior executives (CIO, CFO, CAO, CPO, Disaster Recovery, etc.)

• Federal Task and Delivery Order Information

• Federal Agency Budgets

• Federal Agency Profiles

• Federal Agency Issues

• Federal Agency Initiatives

• Federal Customer and Industry Events

• Ability to do primary research for Federal Agencies/Opportunities

• Ability to create or request customized customer lists for mail, email and phone contact (SOW 3.8)

• A listing of all agencies for which the above Federal Market Data is available.

Data on Agency budgets, non-GSA contract vehicles that can be used to procure products/services in competition with GSA contract vehicles, and/or DoD command and subcommand structures with associated offices, shall be provided in a quarterly downloadable files (in .xls or .txt formats).

2.5 State and Local Information Content Subscription Services

The Contractor shall provide licensed GSA employees enterprise-wide unlimited access during the life of this task order, 24 hours a day, 7 days a week with access to information about all 50 States and the largest 100 counties and largest 100 cities (based on the current budgets of the counties and cities), which includes the following:

• State and Local Market Intelligence/Analysis (trends, contract vehicle preference, etc)

• State and Local organizational charts and key contacts, including but not limited to senior executives (CIO, CFO, CAO, CPO, Disaster Recovery, etc.)

• State and Local Task and Delivery Order Information

• State and Local Budgets

• State and Local Profiles

• State and Local Issues

• State and Local Initiatives

• State Customer and Industry Events

• Ability to do primary research for State and Local Agencies/Opportunities

• Ability to create or request customized customer lists for mail, email and phone contacts (PWS 3.8)

• A listing of all states, cities, and counties for which the above market data is available.

Data on State and/or Local budgets shall be provided quarterly downloadable files (in .xls or .txt formats).

2.6 API Services

The Contractor shall provide services to integrate the subscription information identified in Section 2.4 with a CRM application (Salesforce). This includes:

• Configuration of access to the WebServices

• A web page that Government users can access to retrieve Client IDs and Client

Secret Codes to use for accessing the API

• Reference Documentation

2.7 Support Services

The Contractor shall provide the following support services in relation to the Subscription Services in Section 2.4 and SOW Section 2.5.

2.7.1. Training

The Contractor shall provide basic training in accordance with the Contractor’s best commercial practice on the effective use of the subscription services including, but not limited to, key features, report formats, and how to create or request unique mail lists. The training costs will be part of the firm fixed price and no additional cost will be incurred.

Based on the Government’s training needs, the number of training sessions and specific dates will be determined after task order award. (ex. Training scheduled once a month or more as needed.)

2.7.2. Mail Lists

The Contractor shall provide GSA licensed Users access to customer lists or instructions on how to request unlimited customer lists including requests for mail address, email and phone contacts where available. Mail lists should be compliant with current USPS requirements for obtaining the best bulk and first class postal rates.

2.7.3. Usage Report

The Contractor shall provide to the GSA Usage Report Manager and Program Manager(s) a monthly usage report for each GSA license User. At a minimum, the report must include the following for each licensed User:

• User’s Name(i.e., first name, last name)

• Email Address

• User’s Organization

• Number of times each User logged on.

• Total length of time each User logged on

• Average length of time each User logged on

2.7.4. Technical Support

The Contractor shall provide users with technical assistance and support in resolving issues associated with using the subscription service website.

2.7.5. Research Support

The Contractor shall provide its commercially available research support to GSA users.

This support shall be included as part of the provided subscription service.

3 QUALITY

3.1 Contractor Quality Management

3.2 Reserved

3.3 Government Quality Assurance

The Government will perform periodic reviews of the contractor’s performance. The

Government reserves the right to review services to be provided, including those developed or performed at the contractor's facilities, to determine conformity with performance and technical requirements.

4 DELIVERABLES

4.1 Contractor Submission

Deliverables are to be submitted/transmitted with a cover letter, on the prime contractor’s letterhead, describing the contents, electronically through ASSIST and to any other destination(s) as required per the Government’s request. All deliverables shall be submitted via an ASSIST “Deliverable Collaboration”. As applicable and as requested, the Monthly Status Reports (MSRs) shall also be included as an attachment to the invoice. The contractor shall provide hard copy deliverables as required per the Government’s request.

All deliverables shall be produced using software tools/versions as approved by the Government.

4.2 Government Review

Government personnel will have 10 business days to review deliverables (to include resubmissions) and provide written acceptance/rejection. Authorized Government representatives will notify the contractor of deliverable acceptance or provide comments in writing. The contractor shall incorporate Government comments or provide rationale for not doing so within 5 business days of receipt of comments. Government acceptance of the final deliverable will be based on resolution of Government comments or acceptance of rationale for non-inclusion. Additional changes volunteered by the contractor will be considered a resubmission of the deliverable.

4.2.1 Government Delays in Reviewing Deliverables or Furnishing Items

If contractor performance or submission of deliverables is contingent upon receipt of Government furnished items (data, equipment, materials, facilities, and support) or input, or upon Government review and approval of interim items or draft documents (collectively referred to as Government Performance), the Government shall specify, if not already specified within this SOW, when it will provide such items or input, or the time it will need to perform reviews or give approvals. If the Government fails to meet item, input, review, or approval deadlines, contractor performance or submission of deliverables shall automatically be extended one business day for each day of government delay. The contractor shall promptly advise the Contracting Officer of any delays in receipt of Government furnished items, input, reviews, or approvals.

4.3 Deliverable Table

The contractor shall deliver the deliverables listed in the following table on the dates specified.

DEL. #

MILESTONE or

DELIVERABLE

SOW

REF.

COMPLETION or

DELIVERY DATE

FORMAT

Federal, State, and Local Information Content Subscription Services 2.4

24 hours a day, 7 days a week

Enterprise-wide unlimited access licenses

Data on Federal, State, and Local Budgets 2.4 Quarterly

.xls or .txt

3 API Services 2.5 24 hours a day, 7 days a week

Enterprise-wide unlimited access licenses

4 Training 2.6.1

Based on Government’s needs; to be determined after award in accordance with the Contractor’s best commercial practice

5 Mail Lists 2.6.2 As needed

Mail lists should be compliant with current USPS requirements for obtaining the best bulk and first class postal rates.

6 Usage Reports 2.6.3 Monthly .xls

7 Monthly Invoice 4.4

15th calendar day of the month following the monthly reporting period

Electronically in ASSIST as a post award collaboration

4.4 Monthly Invoice

The contractor shall provide a monthly invoice, no later than the 15th calendar day of the month following the monthly reporting period. As applicable, the invoice shall include but is not limited to:

▪ Clear identification of all costs.

4.5 Monthly Status Report

4.6 Trip Report

4.7 Phase-In Plan

4.8 Phase-Out Plan

5 PERFORMANCE

5.1 Period of Performance

The anticipated period of performance(s) is/are identified below.

▪ Base Period: 09/30/2023 through 09/29/2024

▪ Option Period 1: 09/30/2024 through 09/29/2025

▪ Option Period 2: 09/30/2025 through 09/29/2026

5.2 Place of Performance

The primary place of performance is at the contractor’s facilities.

5.2.1 Applicability of Telework

All work performed at locations other than those identified as Government and/or contractor facilities shall be approved prior to performing the work. Federal contractors are not governed by Office of Personnel Management (OPM), GSA, or the individual agency policies; however, this does not prohibit contractor personnel from actually working at an alternate site, when/as appropriate and specifically authorized by the Government. The contractor shall develop telework policies to comply with the following requirements and address such requirements at a generic level within their QMP.

Alternate work arrangements for contractors shall be negotiated with the contractor’s own employer and the appropriate agency official, to ensure policies and procedures are in close alignment and there is a clear and concise arrangement documenting the agreement. It remains the contractor’s responsibility to ensure the services are performed in accordance with the terms and conditions of the contract/order.

▪ The contractor shall address the pertinent facts impacting performance and ensure all affected contractor resumes and other related documentation reflects the applicable work site. The contractor shall provide justification to the Government when identifying and submitting an individual as a telecommuter and address implementation processes and procedures within the QMP. The contractor shall be responsible for ensuring the Government has the required access/details necessary for the Government to perform quality assurance responsibilities.

▪ The contractor shall comply with all agency security telework policies. The contractor shall ensure all services provided from an alternate site comply with the Federal Information Security Management Act of 2002 (FISMA) and address the following, as a minimum:

- Controlling access to agency information and information systems;

- Protecting agency information (including personally identifiable information) and information systems;

- Limiting the introduction of vulnerabilities;

- Protecting information systems not under the control of the agency that are used for teleworking;

- Safeguarding wireless and other telecommunications capabilities that are used for teleworking; and

- Preventing inappropriate use of official time or resources that violates subpart G of the Standards of Ethical Conduct for Employees of the Executive Branch by viewing, downloading, or exchanging pornography, including child pornography.

5.2.2 Performance at Contractor Facilities

Work performed at contractor facilities shall be performed according to the contractor’s standard commercial practice; however, the contractor representatives at these facilities must be available for interaction with Government employees during the core hours identified in the paragraph entitled “Normal Business Day”, with the exception of Government designated holidays or facility closures.

5.2.3 Unplanned Government Facility Closures

In the event of unplanned closure of the Government facility for any reason (e.g. natural disasters, Government shut-down, or severe weather) the Contractor shall make its best effort to mitigate loss of work time. If Contractor employees are working on the Government installation, this may be done by moving employees to an off-site location. If performance under this contract/order is not possible, the Contractor shall take steps to assign employees to other projects on a temporary basis or place them in leave status to minimize non-productive costs to the Government under this contract/order. Additional instructions may be provided by the Contracting Officer on a case-by-case basis.

Disagreements between the parties resulting from closures shall be settled through negotiations to the maximum extent possible or shall otherwise be settled pursuant to the provisions of the Disputes provisions of this contract/order.

All services to be performed under this contract/order have been determined to be non-essential for performance during a closure. Should the Government facility be closed, the Contractor shall be notified by either the Contracting Officer, COR, or a local television or radio station. The Contractor is responsible for notifying its employees about Government closures. Contractor employees are not to report to the Government facility if it is closed and will adhere to delays, unless otherwise specifically instructed otherwise by the CO or COR.

5.3 Travel

5.3.1 Contractor Travel Requests

5.3.2 Travel Reimbursement

5.4 Hours of Work

5.4.1 Standard Duty Hours Support

5.4.2 Non-Standard Duty Hours Support

5.5 Limitations on Contractor Performance

The contractor shall NOT perform the following functions in connection with the services provided under the contract/order.

▪ Approve, decide, or sign as a Contracting Officer;

▪ Negotiate with Government suppliers;

▪ Accept or reject supplies or services;

▪ Determine acquisition, disposition, or disposal of Government property;

▪ Direct other contractor or Government personnel;

▪ Determine cost reasonableness, allowability, or allocability;

▪ Vote on a source selection board;

▪ Supervise Government personnel;

▪ Approve Government requirements or plans;

▪ Determine Government policy.

6 PERSONNEL

6.1 General Requirements

All contractor personnel shall meet the minimum general requirements listed below.

▪ All personnel shall be capable of working independently.

▪ All personnel shall have training and experience that is appropriate for the tasks to which they will be assigned.

▪ The contractor shall provide personnel that are capable of conducting themselves in a professional manner and have proper telephone and e-mail etiquette, customer service techniques, and organizational skills.

▪ Contractor personnel performing in a leadership capacity shall be capable of directing contractor personnel and interfacing with the Government and customers.

6.2 Specific Expertise and Experience

The contractor shall provide personnel with the appropriate skill levels. The Government requires that the overall contractor staff possess the aggregate skills, expertise, and experience to successfully complete all requirements.

6.3 Training

6.3.1 Contractor Staff Training

The contractor shall provide fully trained and experienced support staff to fulfill the support services in section 2.7.

6.3.2 Mandatory Government Training

6.4 Key Positions / Key Personnel

6.5 Personnel Retention and Recruitment

7 GOVERNMENT FURNISHED PROPERTY/INFORMATION/ACCESS

7.1 General

7.2 Property

7.2.1 Facilities

Not Applicable.

7.2.2 Equipment at Authorized On-Site Government Work Locations

Not Applicable.

7.2.3 Materials

7.3 Use of Government Property

7.3.1 Desk Telephones

Not Applicable.

7.3.2 Mobile/Wireless Telephones and Smart Devices

Not Applicable.

7.3.3 Electronic Mail (E-mail)

Not Applicable.

7.3.4 Copiers and Fax Machines

Not Applicable.

7.3.5 Computer and Internet

Not Applicable.

7.3.6 Canvassing, Soliciting, or Selling

7.3.7 Security Violations Using Government Equipment

8 SECURITY

8.1 Non-Disclosure Agreements

8.2 Reserved

8.3 Reserved

8.4 Reserved

9 SPECIAL INSTRUCTIONS

9.1 Contractor Performance Assessment Reporting System (CPARS) Assessment

Upon request by the Government, the contractor shall submit a self-evaluation of their performance at least annually utilizing a Government provided template. From time of Government request, the contractor shall have 7 business days to provide input to the GSA COR. The contractor self-assessment will then be submitted to the Government client where they will utilize this information to formulate an independent performance evaluation that will be processed through the Contractor Performance Assessment Reporting System.

The requirements of the FAR and its supplements as it pertains to CPARS reporting shall be adhered to.

9.2 Personal Service

This is not a “Personal Services” contract as defined by FAR 37.104. Although contractor personnel who furnish services under the contract/order are subject to Government technical oversight, neither the Government nor a Government authorized third party contractor or representative shall oversee or supervise contractor personnel but shall provide all direction through the contractor’s designated representative(s) who is/are solely responsible for supervising and managing contractor personnel.

9.3 Privacy Act

Work on this project may require that contractor personnel have access to information which is subject to the Privacy Act of 1974. Personnel shall adhere to the Privacy act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations when handling this information. Privacy Act information is considered sensitive and appropriate safeguards shall be implemented by the contractor. The contractor is responsible for ensuring all contractor personnel are briefed on privacy Act requirements.

9.4 Section 508

Unless otherwise exempt, all services and/or products provided in response to this requirement shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR part 1194).

9.5 Close-Out Procedures

The contractor is required as a deliverable of the contract/order to provide a final invoice no later than 30 calendar days after the end of the period of performance. The contractor shall provide a Release of Claims no later than 90 calendar days after the end of the period of performance. The contract/order will be modified for closeout, to include the required use of FAR Quick Closeout Procedures, as determined by the CO.

9.6 Other Direct Costs (ODCs)

9.7 Reserved

10 ATTACHMENTS

▪ Not Applicable.

11 GLOSSARY OF ABBREVIATIONS AND ACRONYMS

5.5 Limitations on Contractor Performance