Georgia_5_Past_Performance_Ratings.pdf

ATTACHMENT

Past Performance Rating

Solicitation 47PE0218R0002 Project Name: O&M Services Georgia 5 Federal Buildings

Completed Past Performance Questionnaires are to be submitted via email to melissa.teer@gsa.gov Subject Line: Solicitation Number: 47PE0218R0002

NOTE: Please use adjectival ratings from attached sheet.

12. Evaluation Factor 13. Comments (Attach additional sheets, if necessary.) 14. Rating

a. Quality of Work COMMENTS ARE HIGHLY ENCOURAGED/

MANDATORY FOR RATING OF EXCEPTIONAL &

UNSATIFACTORY

PAST PERFORMANCE QUESTIONNAIRE

1. Contractor Name:

(Prime/Subcontractor)

2. Contract Number:

3. Contractor Address: 4. Contract Type:

Firm Fixed Price

T&M/LH

Cost Reimbursement Other (Please Specify)

5. Agency/Company Name: 6. Agency/Company POC/Phone/Email

7. Period of Performance: 8. Dollar Amount of Award:

Annual Amount: Total Dollar Value with Mods:

9. Title of Contract:

10. Description of Contract Service/Scope of Contract:

11. Complexity of Work: Difficult: Routine:

Past Performance Rating – Solicitation47PE0218R0002 Project Name: O&M Services Georgia 5 Federal Buildings

b. Personnel COMMENTS ARE HIGHLY ENCOURAGED/

MANDATORY FOR RATING OF EXCEPTIONAL&

c. Cost/Budget Control COMMENTS ARE HIGHLY ENCOURAGED/

d. Customer Satisfaction COMMENTS ARE HIGHLY ENCOURAGED/ MANDATORY FOR RATING OF “5” or “0”

e. Timeliness of Performance/Deliverables

COMMENTS ARE HIGHLY ENCOURAGED/

MANDATORY RATING OF EXCEPTIONAL &

f. Business Relations COMMENTS ARE HIGHLY ENCOURAGED/

g. Overall Performance COMMENTS ARE MANDATORY FOR OVERALL

RATING OF EXCEPTIONAL & UNSATIFACTORY

15. Would you select this contractor again? Please explain. (Attach additional sheet if necessary.)

16. Name & Date: 17. Title:

PAST PERFORMANCE RATING GUIDELINES

Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.

Ratings

Quality of Work/ Personnel /Services

-Compliance with contract requirement.

-Accuracy of reports.

-Appropriateness of personnel.

-Technical excellence.

Cost/ Budget Control

-Within budget

-Current, accurate, complete billings.

-Relationship of negotiated cost to actual.

-Cost efficiencies.

-Change orders issued.

Customer Satisfaction

Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectations.

On a scale of 1-5 (5 being the highest) highest) please rate and describe your level of satisfaction with the contractor’s performance.

5 - Very satisfied.

4 - Somewhat satisfied.

3 - Neither satisfied nor dissatisfied, 2 -Somewhat dissatisfied

0 - Very dissatisfied.

Timeliness of Services/ Deliverables

-Met interim milestones.

-Reliable.

-Responsive to technical direction.

-Completed on time.

Business Relations

-Effective Management.

-Business like correspondence.

-Responsive to contract requirements.

Unsatisfactory Non-conformances comprise the achievement of contract requirements.

Cost issues comprise performance.

Delays are compromising achievement of contract requirements.

Response is not effective.

Marginal Non-conformances require major agency resources to ensure achievement of contract requirements.

Cost issues require major agency resources to ensure achievement of contract requirements.

Delays require major agency resources to ensure achievement of contract requirements.

Response is marginally effective.

Satisfactory Non-conformances do not impact achievement of contract requirements.

Cost issues do not impact achievement of contract requirements.

Delays do not impact achievement of contract requirements.

Response is usually effective.

Very Good There are no quality problems/issues, and the contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government.

There are no cost management issues and the Contractor has exceeded the contract requirements, achieving cost savings to the Government.

There are no delays.

Response to inquiries and/or technical, service, -Administrative issues are effective.

Exceptional

The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others.

It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

T he co n tr a ct or demonstrated an exceptional performance.

It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".

The contractor demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".