47PB0018R0017-Tab_10-Addendum_02_PSOW.pdf

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Addendum 02 Statement of Work for Supplies/Services priced in Addendum 01

TABLE OF CONTENTS

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program C.1.0.0 Above Standard Services C.1.0.1 Acceptance C.1.0.2 Approval C.1.0.3 Building C.1.0.4 Cleanable Square Feet C.1.0.5 Contracting Officer (CO) C.1.0.6 Contracting Officer's Representative (COR) C.1.0.7 Contractor C.1.0.8 Custodial C.1.0.9 Environmentally Preferable C.1.0.10 Federal Holidays C.1.0.12 Green Cleaning C.1.0.14 Modification C.1.0.15 Ordering Official C.1.0.16 Performance Based Service Contracting C.1.0.17 Product Preference C.1.0.20 Sanitize C.1.0.21 Service Calls C.1.0.22 Standard Services C.1.0.23 Stewardship

C.1.24 FIRE PROTECTION AND LIFE SAFETY SYSTEMS

C.1.25 TOUR

C.2 OBJECTIVES AND SCOPE

C.2.0 Operating Hours C.2.1 The Contractor Shall

C.3 GREEN CLEANING

C.4 SUSTAINABLE PURCHASING

C.4.0 SUSTAINABLE PRODUCTS STANDARDS

C.4.1 KEY SUSTAINABLE PRODUCTS (KSPS)

C.4.1.2 PROOF OF COMPLIANCE

C.4.1.3 EXEMPTIONS

C.4.2 GREEN CLEANING PLAN

C.5 STANDARD SERVICES

C.5.1 Interior C.5.1.0 Performance Standards C.5.1.1 Floor Care C.5.1.2 Carpet and Rugs C.5.1.3 Floor Mats and Runners C.5.1.4 Restrooms C.5.1.5 Fixtures C.5.1.6 Surfaces C.5.1.7 Walls C.5.1.8 Dusting C.5.1.09 Trash, Wastebaskets, and Ash Receptacles C.5.1.10 Plate Glass

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C.5.1.11 Window Washing: Interior & Exterior C.5.1.12 Blinds C.5.1.13 Policing C.5.2 Exterior C.5.2.0 Performance Standards C.5.2.1 Plate Glass C.5.2.2 Canopies C.5.2.3 Hard Surface Areas C.5.2.4 Ash Receptacles and Trash Containers C.5.2.5 Graffiti Removal C.5.2.6 Excrement Removal (Human, avian and rodent) C.5.2.7 Policing Outside Areas

C.5.3 SNOW AND ICE REMOVAL

C.5.4 GROUNDS MAINTENANCE

C.5.4.0 LANDSCAPE EROSION MANAGEMENT

C.5.4.1 GROUNDS MAINTENANCE SERVICES

C.5.4.2 COMPOSTING

C.5.4.3 TREES AND SHRUBS

C.5.4.4 MULCHING

C.5.4.5 MOWING AND EDGING

C.5.4.6 LEAF REMOVAL

C.5.4.7 OVER SEEDING, DETHATCHING AND PLUGGING

C.5.4.8 FERTILIZATION

C.5.4.9 FLOWERBEDS AND PLANTS

C.5.4.10 PLANT REPLACEMENTS

C.5.4.11 SOIL AND GROUND COVERS

C.5.4.12 UNIMPROVED GROUNDS

C.5.4.13 FENCE LINES

C.5.4.14 WEEDS

C.5.4.15 IRRIGATION

C.5.4.16 WATERING

C.6 ABOVE STANDARD SERVICES

C.6.0 Carpet Extraction

C.6.1 HIGH CLEANING

C.7 SERVICE CALLS

C.8 GENERAL MECHANICAL SERVICES

C.9 PROTECTION AND DAMAGE

C.10 PEST INCLUDED AND EXCLUDED

C.11 FEDERAL REQUIREMENTS

C.11.1 Supporting Documentation C.11.2 Filing Dates

C.12 ORDERING PROCEDURES

C.12.1 General C.12.2 Reserved C.12.3 Minimum Additional Services Price Proposal Requirements

C.13 SUBMITTALS CHART (CONTRACTOR DELIVERABLES)

J. LIST OF ATTACHMENTS

EXHIBIT 1-BUILDING INFORMATION SHEET

EXHIBIT 2 - GSA GREEN PURCHASE PRODUCT CRITERIA

EXHIBIT 3 – SNOW SERVICES (PLOWING, SANDING AND REMOVAL)

EXHIBIT 4 - SUMMARY OF ENVIRONMENTALLY PREFERABLE PRODUCT ATTRIBUTES

EXHIBIT 5 - QASP STANDARDS

EXHIBIT 6 – MECHANICAL INVENTORY

EXHIBIT 7-DEPARTMENT OF LABOR WAGE DECISION

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program C.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services conform to applicable contract quality and quantity requirements.

C.1.0.2 Approval "Approval" means the Government has reviewed submittals, deliverables, or administrative documents (e.g., insurance certificates, MSDS Sheets, etc.), and has determined the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Building A reference to “facility” and “site” is interchangeable with “building”. A man made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 Cleanable Square Feet Is the Gross Square Feet minus walls (approx.1.5% of gross square feet) minus non-cleanable areas such as electrical closets, mechanical rooms, storage rooms, raised floor computer rooms, etc.

C.1.0.5 Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules.

However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.0.6 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) shall be appointed by letter from the CO. CORs will be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.1.0.7 Contractor Reference to “Contractor” throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

C.1.0.8 Custodial A reference to “custodial” is interchangeable with “janitorial”. Custodial and related services include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

C.1.0.9 Environmentally Preferable

Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service.

C.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

C.1.0.12 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant and worker health, while at the same time reducing environmental impacts.

C.1.0.14 Modification Modification is a bilateral or unilateral change in the terms of a contract.

C.1.0.15 Ordering Official Ordering Officials shall be appointed by letter from the CO. Ordering Officials will be the Government’s representative for the ordering of supplies and services.

C.1.0.16 Performance Based Service Contracting The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.1.0.17 Product Preference Products that are identified as “environmentally preferable”, and bio-based will be selected over those which do not carry such designations. The following factors to consider when selecting products include:

environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.20 Sanitize Removing dirt and certain bacteria so that the number of germs is reduced to such a level that the spread of disease is unlikely

C.1.0.21 Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special event support, spills, replenishing restroom supplies, etc.

C.1.0.22 Standard Services A standard service is defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision, and management.

C.1.0.23 Stewardship

Responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.1.24 FIRE PROTECTION AND LIFE SAFETY SYSTEMS

“Fire protection and life safety systems “ are systems and equipment installed in the building to (1) detect fire and products of combustion, (2) notify building occupants and emergency responders, (3) initiate smoke control systems (4) initiate fire suppression systems, (5) control or suppress fires and (6) facilitate or enhance emergency egress. These systems also may communicate with other major building systems for fire and smoke control, elevator recall, and utilities control. Life safety systems and equipment includes emergency lighting, exit signage, special egress door locking arrangements, and exit stair markings.

C.1.25 TOUR

A “tour” is generally a scheduled walkthrough of equipment rooms and installations including computer rooms, restrooms, etc. by Contractor operating personnel for the purpose of ensuring that equipment is running properly, ensuring that equipment rooms are in good order and without safety hazards, and making any necessary adjustments to operating controls or to lubricate equipment. A tour may also involve a combination of such physical visits in addition to using automated systems for the monitoring of equipment and systems. Equipment log sheets are a part of the tour plan/program. All tours are "inspection" work orders in the NCMMS and will comply with all work order requirements.

C.2 Objectives and Scope The Contractor shall provide management, supervision, labor, materials, equipment, and supplies and is responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, and repair of equipment and systems, janitorial and related services located within the property line of the Haverhill Social Security Administration. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract shall consist of two major functional areas: standard services, and above standard services.

The Contractor shall furnish all personnel, labor, equipment, material, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to or incident to, perform and provide the work efforts described in this Section C.

C.2.0 Operating Hours The performance of the contract shall take place between the hours of 7:30 A.M. and 4:30 P.M. The hours shall not be changed unless authorized by the CO or his/her designee.

C.2.1 The Contractor Shall

1. Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

3. Keep the CO or his/her designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or his/her designee.

4. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

5. Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by federal, state or local law, codes or ordinances.

6. Electrical systems and equipment.

7. Mechanical, plumbing, and heating, ventilation, exhaust systems and air conditioning (HVAC) systems and equipment.

8. Fire protection and life safety systems and equipment.

9. Architectural and structural systems, fixtures, and equipment within the site (to the property line).

10. Work Request / Work Order

11. Storm drainage systems - reduce storm water pollution by minimizing discharges and runoff to the storm sewer system and environment.

12. The Contractor shall complete roofing system investigations and repairs.

13. The Contractor shall maintain and repair U.S. flag pole, lighting and pulley system.

C.3 Green Cleaning The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.’

C.4 Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.0 Sustainable Products Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

• Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory.

See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

• Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

https://sftool.gov/greenprocurement https://sftool.gov/green-products/5/cleaning-products o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive

Procurement Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting

Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

http://www.biopreferred.gov/

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

C.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

C.4.1.3 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

C.4.2 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes.

C.5 Standard Services C.5.1 Interior The Contractor shall provide interior standard services for the work items listed below.

C.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

C.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or his/her designee in accordance with Submittals Chart for Contract Deliverables.

Bare Floors Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopped floors are to be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary.

These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Asbestos Containing Building Material (ACBM): Cleaning of flooring that may contain asbestos material, such as vinyl asbestos tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices". The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results.

Stripping: The old finish or wax shall be removed in accordance with standard commercial practices.

Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING

METHODS BE USED.

Finishing: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment.

Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

Sealing: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.5.1.2 Carpet and Rugs Extraction: See section C.6

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted material.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green Label Plus” Testing Program.

C.5.1.3 Floor Mats and Runners The Government shall furnish all mats and runners. Mats and runners shall be laid out as specified by the CO or his/her designee at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted material. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or his/her designee so they can be replaced.

C.5.1.4 Restrooms Cleaning: Areas shall be cleaned and with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustation. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluid and waste, and graffiti.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Government shall provide all dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

Floors: The quality standard for providing standard service is the same as that described for Floor Care in the Standard Service Section in C.4.1.1.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR 1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

C.5.1.5 Fixtures Clean and Sanitize: Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be clean with no dust, spots, soil substances, discoloration, mold, build-up, or excess moisture.

Drinking fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustation.

Drinking fountains shall be sanitized and present a lustrous appearance.

C.5.1.6 Surfaces http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html

Horizontal surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70’’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

C.5.1.7 Walls Clean Spots and Marks: Wall surfaces from the floor to the ceiling shall be free of smudges, marks, dirt, and spots. Cleaning should not cause discoloration.

C.5.1.8 Dusting Surfaces shall be dust free (i.e. with a preference in using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tools).

C.5.1.09 Trash, Wastebaskets, and Ash Receptacles Trash: All trash (including restrooms) shall be collected and removed daily. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash, debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residue.

C.5.1.10 Plate Glass All glass (to include glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

C.5.1.11 Window Washing: Interior & Exterior Cleaning: Windows shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

Window sashes, sills, and other surroundings of glass shall be wiped free of drippings and other watermarks. Windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the CO or his/her designee.

C.5.1.12 Blinds Dusting of Blinds: All blinds and coverings, cord tapes, and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or his/her designee for repair.

C.5.1.13 Policing Areas: All building areas shall be free of papers, trash, and other discarded material.

C.5.2 Exterior The Contractor shall provide exterior standard services for the work items listed below.

C.5.2.0 Performance Standards

The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away and disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

C.5.2.1 Plate Glass All glass (to include spandrel glass, glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks and moisture, and shall not be cloudy.

C.5.2.2 Canopies Cleaning: All canopies and anything affixed to, or included in the surfaces of canopies shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

C.5.2.3 Hard Surface Areas Cleaning: All areas (sidewalks, brick areas, hard surfaces, parking areas, driveways, ramps, lanes, etc.)

shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris. Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.5.2.4 Ash Receptacles and Trash Containers Cleaning: All trash shall be collected and removed to a location designated by the CO or his/her designee.

Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spilled material. Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

C.5.2.5 Graffiti Removal Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such methods shall be reported to the CO or his/her designee.

C.5.2.6 Excrement Removal (Human, avian and rodent) Cleaning: All steps and stairs, entrances, sidewalks, landings, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control protocols. Knowledge of cautionary requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor shall fully train all employees designated to perform these services in accordance with OSHA standards and OSHA approved Federal State and local regulations.

C.5.2.7 Policing Outside Areas Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, driveways, etc) shall be clean of gum, litter, debris, paper, trash, and other discarded material.

Unimproved grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded material.

C.5.3 Snow and Ice Removal The Contractor shall perform snow and ice removal standard services for the snow and ice removal program. Snow and ice removal from entrances, steps, landings, sidewalks, vehicular courts, driveways, plaza areas, roadways, parking areas, handicapped accessibility areas, and approaches are included in the standard service price. Snow shall not be piled in the parking area. This does include snow and ice removal requiring heavy equipment (ride-on equipment such as front end loaders, backhoes, bobcats, snow plows, etc.) Equipment provided by the Government that is damaged by the Contractor due to neglect shall be repaired or replaced by the Contractor. The Contractor shall be responsible for all costs incurred.

• The Contractor shall clear snow and ice before the normal building operating hours to prevent slip hazards. Furthermore, the Contractor shall clear snow and ice during normal building operating hours and is authorized to divert work to accomplish the task. The Contractor shall notify the CO or their designee of the diversion within 1 Hour. The CO or their designee retains the right to determine what type of services and the duration of diverted services for the removal of snow and ice.

• The GSA Ordering Official may order additional snow and ice removal services outside of normal building operating hours (i.e., weekends, holidays). The task order shall reflect the days and hours required for snow and ice removal.

• The Contractor shall submit a detailed snow removal plan that meets the needs of the GSA. At a minimum, the snow removal plan shall include the following items:

Coordination measures (to ensure appropriate levels of effort for the conditions of the building)

Equipment

Personnel

Snow removal event triggers

Treatment areas requiring de-icing

Approved materials and chemicals

Safety plan

Notification procedures

Chemicals and/or sand shall be used to reduce safety hazards due to ice and snow. All chemicals used shall be certified by EPA’s ‘Design for the Environment.’ Products with no comparable substitute shall comply with Federal specifications and local codes and be approved by the CO or their designee prior to the first inclement weather event. No sodium chloride or calcium chloride salt shall be used due to environmental risk. Less disruptive chemicals such as magnesium chloride, potassium acetate, and potassium chloride are viable alternatives. The Contractor shall ensure there is an adequate supply of chemicals and sand on site or readily available to cover unexpected snow and ice occurrences.

C.5.4 Grounds Maintenance The Contractor shall perform grounds maintenance standard services for the work items listed below.

Contractor shall use recovered organic materials for fertilizer whenever possible.

C.5.4.0 Landscape Erosion Management The Contractor shall employ environmentally sustainable, low-impact strategies such as temporary and permanent seeding, mulching, earth dikes, silt fencing, sediment traps and sediment basins to correct existing erosion such as typically found as the result of foot traffic killing the vegetation, steep slopes where sheet flow from storm water exceeds existing vegetation holding power, or point storm water outflow that exceeds the holding power of the vegetation covering the soil.

C.5.4.1 Grounds Maintenance Services General: Maintain all plants, trees, shrubs, ground covers, and lawns in a manner that prolongs life and sustains a healthy appearance. The Contractor shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment, using integrated pest management techniques, recycling green/landscape waste, and minimizing runoff. Grounds maintenance services in the standard services shall benefit the environment and generate cost savings to the Federal Government by preserving and protecting the native plants and wildlife habitats entrusted to us.

C.5.4.2 Composting

RESERVED

C.5.4.3 Trees and Shrubs

• Maintenance: Tree supports shall be kept in good condition, functioning at all times and be removed when no longer needed. All trees and shrubs shall be fully protected. Tree stakes, tree ties, and guy wire shall be of materials that are comparable to those existing on site, and shall be replaced or repaired by the Contractor as needed. Supports or braces are to be repositioned as often as necessary to prevent damage to the tree or shrub trunk. Sand pans can be used for trees and shrubs to protect the plant trunk from the mower, and help to avoid over watering. Keep shrubs and trees trimmed to present an attractive appearance.

• Trimming: To promote optimum efficiency and safety for all foot and vehicular traffic, trees and shrubs shall be kept trimmed to clear all roads, drives, and walking areas. Any limbs and branches touching or brushing buildings, fences, or other structures are also to be trimmed to provide clearance and free air circulation around the plant. The trimming of trees shall comply with the requirements in Section C.6.6 ‘Tree Trimming.’

• Pruning: Trees and shrubs shall be pruned by the Contractor to remove dead or diseased foliage or branches to help control or direct growth, increase quality, and to add structural strength to the trees and shrubs.

• Survey: A certified grounds maintenance professional shall provide a survey of the trees and an evaluation of their condition.

This shall be completed within 30 days from the start date of each year the contract is in effect. The evaluation shall include a plan and price list for any special treatment not covered by this contract. Soil samples shall be taken and analyzed at the Contractor’s expense by an approved testing laboratory from areas where plant health problems occur. Recommendations of the testing laboratory should also be submitted with a plan and price list for any special treatment not covered by this contract. Plans and price lists shall be submitted to the CO or their designee.

C.5.4.4 Mulching Contractor shall maintain and replace existing mulch as necessary. Replacement mulch shall be commercial grade shredded hardwood bark, or equivalent, including rubber. It shall be free of sticks, stones, clods, or other foreign materials. A sample of proposed mulch and chips shall be submitted to and approved by the CO or their designee prior to use. All areas to be mulched shall be raked, debris removed, edges reestablished, and any excessive mulch buildup worked into existing soil or removed, at the discretion of the CO or their designee, prior to mulch application.

C.5.4.5 Mowing and Edging Contractor shall mow and edge all turf areas at a frequency and method that ensures that all areas present an attractive appearance at all times. Mulching mowers shall be used; however, non-mulching mowers are permitted at some sites and shall be approved by the CO or their designee. Grass clippings shall be cleared from walkways and roadways and blown onto the grass. As appropriate, grass clippings shall be left in place, composted, or mulched as coordinated by the CO or their designee.

C.5.4.6 Leaf Removal The Contractor shall remove leaves, as necessary, to maintain a neat and clean appearance. Leaves should be composted as appropriate. Throughout the year, the Contractor shall remove minor accumulations due to isolated leaf drop and shall check all storm drain openings on the premises and remove any leaves or debris that have accumulated. Care shall be taken to remove leaves in existing mulched areas to maintain a neat and clean appearance without substantial reduction in mulch depth or damage to herbaceous or woody plant material.

C.5.4.7 Over Seeding, Dethatching and Plugging Over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas following common and local landscaping practices.

C.5.4.8 Fertilization All lawns, trees, and ground cover shall be fertilized consistent with common local landscaping practices.

Application by the Contractor shall employ the best practices to minimize chemical runoff. Fertilizer used shall be of a balanced type that supplies all nutrients required for providing sustainable growth and development. The fertilizer application rate for the trees will be determined by tree type, girth, and height.

Prior to application, the Contractor shall schedule time of application with the CO or their designee.

C.5.4.9 Flowerbeds and Plants Flowerbeds are to be free from weeds and debris. Replacement plants shall be supplied by the Contractor.

Plants supplied by Contractor shall be approved by the CO or their designee and shall be arranged in an attractive and professional manner. Preference shall be given to the use of native perennials instead of annuals.

C.5.4.10 Plant Replacements The Contractor shall be responsible for all costs associated with the replacement of all planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance. The Contractor shall use replacement plants that are native to the area to help further reduce the use of irrigation water.

C.5.4.11 Soil and Ground Covers

• Aeration: Soil shall be aerated (frequency is dependent on the type of soil and grass but no less than one aeration per year) by manual or mechanical methods of piercing the ground to provide an adequate air supply to the soil and promote sustained plant life.

• Cultivation: Soil shall be cultivated to ensure the topsoil is loose for the purposes of gas exchange, water penetration, and soil aeration.

• Groundcover: All areas shall be maintained to promote healthy and sustained growth. Ground cover must present a neat appearance.

C.5.4.12 Unimproved Grounds Contractor shall mow unimproved grounds to present a neat, well-maintained appearance. Height of weeds, native grasses, etc. on unimproved grounds including Land Ports of Entry shall not exceed 6 inches in height.

C.5.4.13 Fence Lines Maintenance: Grass, native grasses, weeds, and other growths at fence lines including Land Ports of Entry, shall be controlled and not exceed 6 inches in height. Any chemical treatment used must be approved by the CO or their designee prior to use. Application of any chemicals must be accomplished by a Licensed Pest Control Operator. Application of chemicals shall be documented in a record log book on the types of pesticides applied and date(s) of application.

C.5.4.14 Weeds Maintenance: All area sidewalks, parking lots, and roadways (excluding unimproved grounds) are to be free of weeds and unwanted growths.

C.5.4.15 Irrigation Initial Deficiency Walk-Through: The Contractor shall conduct a walk-through to inspect all irrigation systems (sprinklers, rain and freeze sensors, and drip systems) and submit a list of all damages to those systems to the CO or their designee.

C.5.4.16 Watering

• Watering: All watering cycles shall be conducted at times that minimize inconvenience to the building occupants and visitors and maximize percolation. Watering shall be performed to minimize run-off into drains and sewers. Entrances and exits shall not be wet during the arrival and departure of occupants and visitors. Watering shall be accomplished using a drip, soaker hose, or another water-saving irrigation system device. The Contractor shall operate watering systems that use automatic timers coupled with rain/freeze sensors in an efficient manner that considers local weather and local mandates. During periods of water restrictions, watering guidelines by the local water district shall apply. The Contractor shall not be responsible for the replacement of landscaping materials that die as a result of a lack of proper access to water during these periods of water restrictions by municipalities.

• Hand Watering: When mechanical irrigation is not available or is malfunctioning, the Contractor shall use alternative hand watering methods, such as gator bags, or equivalents to ensure, promote, and maintain healthy growth. Watering shall be performed to minimize run-off into drains and sewers.

C.6 Above Standard Services The Contractor shall provide interior and exterior above standard services to fulfill the Government’s intermittent need for work. These services are in addition to the services specified as a standard service.

The Contractor shall not divert workforce to accomplish above standard services.

Submit to the CO or his/her designee after contract award a commercial price list for above standard service listed item(s). The commercial price(s) shall include the duration that the price is valid, minimum quantities to be ordered and any other stipulations that may apply. Unless otherwise requested by the Ordering Official, commercial prices for these services should be given by the square foot for any work defined in terms of its floor space. Work items whose unit of quantity is listed as “each” should be on a “per item” basis (per blind, per window, per tree, etc.). However, the Ordering Official may request that the Contractor provide work line items on another basis, “per job” (quantity times unit price).

The Government reserves the right to obtain supplies and services from other sources if determined that prices are not found fair and reasonable, based on competitive fair market prices.

C.6.0 Carpet Extraction Extraction : Build-up spills or crusted material shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or his/her designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of agency owned equipment or furnishings is not the responsibility of the contractor.

C.6.1 High Cleaning High Surfaces: Surfaces between 84 inches and above shall be cleaned and free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks.

C.7 Service Calls Contractor shall respond to service calls during building(s) operating hours (see Building Information Data Sheet in Section J) AND during the Contractor’s regular cleaning schedule.

Service calls shall be monitored and satisfactorily responded to in a timely manner. Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or his/her designee.

The costs of service calls shall be reimbursed to the Contractor if the request is outside of the Contractor’s regular cleaning schedule.

Service calls that the CO or his/her designee determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) shall be handled immediately.

C.8 General Mechanical Services

C.8.1 Equipment Inventory The Contractor shall:

1. Maintain and update the building equipment inventory and equipment labeling.

2. Maintain equipment inventory and maintenance records.

3. Maintain the same asset identification system currently used for new and replacement equipment unless a national asset identification standard is provided. Some asset identification systems include bar-coding, Radio Frequency identification (RFID), or other equipment tagging.

4. Collect and maintain an inventory of: (1) all equipment of types that require maintenance or certifications pursuant to the PBS Maintenance Standards or applicable code requirements, (2) equipment which is operated through a sequence of operations, (3) electronic controllers and network devices, (4) sensors, (5) Agency owned sensors , if applicable.

5. Collect and maintain the following equipment data: Equipment ID, Equipment Type, Equipment Description, Asset Identification Code, Manufacturer, Model Number, Serial Number, Equipment Status, Building Number, and Location.

6. The Contractor shall provide all data to GSA in a format approved by the CO or designee with certification that the inventory is complete and accurate. For all sites using the NCMMS, the NCMMS the required format for providing inventory data.

7. The Contractor shall annually certify that the Maintained Building Equipment Inventory is up-to-date and submit the certified inventory to the CO or designee.

8. The Contractor shall update equipment data when equipment is added, removed, or retrofitted as part of a project, or discovered by GSA or the Contractor.

9. The Contractor shall review and update equipment records including asset information, maintenance records and preventive maintenance records any time maintenance is performed on a piece of equipment.

10. The Contractor shall report to the CO or their designee changes to the asset inventory and preventative maintenance schedule within five working days of collecting and gathering equipment information.

Omissions on existing inventory do not relieve the Contractor from the responsibility for the maintenance of the equipment. If the inventory data does not meet Contract requirements, action to withhold payments will take place. The Contractor may request equitable adjustment pertaining to physical changes in building equipment and submit to the CO or designee for consideration.

C.9 Protection and Damage The Contractor shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage. To the extent that relevant conditions or activities are noted but are not associated with the Contractor’s scope, the Contractor shall promptly report such conditions or activities to the CO or his/her designee or to security personnel.

C.10 Pest Included and Excluded The Contractor shall adequately suppress indoor populations of rats, mice, cockroaches, ants, flies, and any other arthropod pests not specifically excluded in this exhibit.

The following pests are excluded from this contract and should be ordered by the region under a specialized contract:

• Birds, mosquitoes

• Snakes

• Vertebrates that are not commensal rodents

• Bats

• Termites

• Other wood-destroying organisms

• Bed Bugs

C.11 Federal Requirements A. The Contractor shall comply with all applicable Federal, state and local laws, regulations and codes, including any supplements or revisions as specified. The Contractor shall obtain all applicable licenses training, and permits. If a change in law and regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall implement the required action and within 30 calendar days submit to the CO a price proposal for such change. If the CO determines an equitable adjustment is substantiated a modification to the Contract will be issued.

B. The Contractor shall furnish to the CO or his/her designee all Material Safety Data Sheets (MSDS) for any materials used in the performance of this contract. All new products used during the life of the contract must have MSDS provided to the CO or his/her designee prior to bringing these products on site and being used. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

C. Contractor shall maintain the MSDS in a location…