4773_Appendix_A_References_Qualifications_and_Experience_Final.xlsx

This is a qualifications and experience appendix for the City of Chandler's Request for Proposals (RFP PW4-920-4773) for a utility services customer portal, solicited July 2, 2024, with proposals due August 1, 2024. The solicitation provides qualified vendors approximately 30 days to prepare comprehensive proposals for a fully functional digital platform enabling utility customers to manage services, access billing information, and interact with the city's utility department online. The RFP appears open to all qualified vendors capable of meeting the city's utility services customer portal requirements, with no specific set-aside designations mentioned.

The appendix establishes mandatory qualification and experience requirements across three categories: company qualifications, personnel qualifications, and references. Vendors must provide business background and incorporation details, financial overviews, disclosure of structural or ownership changes, litigation history related to the services, contract termination records with detailed explanations, contract dispute involvement and resolutions, corporate responsibility and sustainability policies, and client base statistics demonstrating capability. Personnel requirements include evidence of company leadership qualifications, identification of the proposed project team with relevant experience credentials, and documentation of previously completed successful projects. The references section requires vendors to provide detailed information for up to three client projects, including client contact information, utility size metrics, project descriptions, technical environments, implementation timelines, and key personnel assignments.