421_Laundry_Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT FOR

LAUNDRY SERVICES FOR THE

USAF EXPEDITIONARY CENTER (USAF EC)

AT JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst 20 March 2024

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY SERVICES

1.0 DESCRIPTION OF SERVICES

The contractor, and if there is a subcontractor, must be within a 100 mile radius from joint Base McGuire-Dix-Lakehurst, NJ. The contractor shall provide all management, tools, equipment, and labor necessary to provide laundry services at Joint Base McGuire-Dix-Lakehurst (JB MDL), NJ in accordance with federal, state, and local regulations, commercial standards, and this performance work statement (PWS) and its appendices. Services will be performed at the contractor’s facility and will include pick-up and delivery according to schedule, correct quantities of laundry are picked up and delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished and packaged. The contractor shall accomplish all tasks to meet the requirements of this PWS and the Services Summary in paragraph 4.0.

1.1 REQUIREMENTS.

1.1.1 GENERAL. The contractor shall be responsible for loading and unloading of soiled and clean laundry.

Contractor shall ensure that soiled laundry does not come into contact with clean laundry. Contractor shall ensure the 421 CTS receives the same linens that was picked up upon delivery of cleaned linens. The contractor shall process and return all laundry and dry cleaning to Bldg. 5653 (421 CTS Student Services) on JB MDL according to Pick-Up/Delivery Schedule in paragraph 5.0.

1.1.2 WEIGHT OF ARTICLES. The contractor and a Government representative for each pick-up/delivery shall weigh the articles and sign the laundry ticket sheet together when items are picked up and delivered to 421 CTS Student Services (Bldg. 5653). The contractor shall furnish the original copy of the laundry ticket to Government representative. The contractor shall be liable for return of the same weight (a 2% variance in weight returned is allowed) of articles turned in for service.

1.1.3 STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS. Contractor shall ensure its operations comply with any certification of labeling or cleaning requirements arising from state or local Department of Health regulations.

1.1.4 SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and put in bags marked “special wash.” Contractor shall ensure items in “special wash” bags are segregated from other laundry items during wash and will be returned to the Government in marked bags with condition and quantity labeled. If items are not returned serviceable, contractor will mark item “damaged” and will follow damaged item procedures in paragraph 1.1.9.

1.1.5 CLEANING: The contractor shall clean all items in accordance with common commercial/industry standards, all applicable Air Force Instructions (AFIs) and regulatory guidance included in paragraph 1.1.14, and the specifications for Laundry and Dry Cleaning Operations. This will include the removal of all non-permanent soil, spots, and stains. Each article shall be thoroughly dried and free of lint. Whites will be free of gray and yellow and color fabrics shall be bright and clean.

1.1.6 WORKMANSHIP AND SANITATION: Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All items shall be delivered in a sanitary condition after being thoroughly laundered or dry-cleaned and properly dried. All work performed for 421 CTS laundry shall be done under sanitary conditions, in accordance with generally accepted commercial/industry standards, all AFIs and regulatory guidance in paragraph 1.1.14, and Department of Health regulations. The contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary conditions of articles delivered by the contractor. Contractor shall ensure that at no time 421 CTS items come into contact with items of other customers that may be in progress.

1.1.7 UNSATISFACTORY CLEANED ITEMS: Any items found to have been unsatisfactorily laundered or dry cleaned as determined by the Contracting Officer Representative (COR) shall be re-cleaned at no additional cost to the Government. Such items will be identified by COR to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-cleaned and returned to the same exchange point at the next scheduled normal delivery day (unless a shorter turn-around is specified by the COR). If the return period should fall on a legal holiday, the item is to be returned the next scheduled normal delivery day following that holiday. The contractor shall ensure re-cleaned items are segregated from other laundry/dry cleaning items and other types of items to be re-washed when returned.

The contractor shall also ensure that items are readily identifiable upon return to the government as re-cleaned items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash”.

1.1.8 DAMAGED/LOST ARTICLES of LINEN: If any item is missing from a delivery, the contractor shall on the same day the shortage occurs issue an IOU (shortage) ticket. Lost items must be re-delivered by the contractor in the next regularly scheduled delivery at no additional cost to the Government. If a lost item is not delivered by the next scheduled delivery the item is lost and the contractor shall reimburse the Government, the replacement cost of the item, individual cost for items listed in subparagraph 1.1.8.1 Reimbursable Cost of Damaged/Lost Articles of LINEN. That cost will be offset as a deduction to the appropriate invoice. Any items returned to the government that have been damaged by the contractor will be returned separately in individual packaging tagged “damaged item.”

The contractor will then be responsible for the cost of the damaged item in accordance with government provided cost data. See Defense Federal Acquisition Regulation Supplement (DFARS) 252.237-7014, Loss or Damage (Count-of- Articles) and DFARS 252.237-7015, Loss or Damage (Weight of Articles).

1.1.8.1 REIMBURSABLE COST of DAMAGED/LOST ARTICLES of LINEN:

Article Type of Linen Cost for one (1) / Each

Blanket $45.00

Flat Sheet $9.00

Fitted Sheet $9.00

Pillowcase $5.00

1.1.9 PICK UP/DELIVERY: The contractor shall pick-up and annotate weight of all linen items to be serviced and delivered to 421 CTS Student Services building (Bldg. 5653) identified in Pick-Up/Delivery Schedule in paragraph 5.0. The contractor shall pick-up on the day and time specified in paragraph 5.0, excluding federal holidays. Contractor shall ensure that correct weight of laundry is delivered, and laundry is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue and have a uniform appearance. All items should be properly finished and packaged. The laundry cleaning service will be performed at contractor’s facility and include pick-up and delivery of items. Any discrepancy between the Government’s and the contractor’s weight will be resolved prior to departure from Bldg. 5653 (421 CTS Student Services). The contractor will sign the “421 CTS Student Services ticket” reflecting the time and weight, and all shortages will be annotated on the “421 CTS Student Services ticket”, below the signatures of Government and contractor representative’s signatures. Any shortages noted shall be delivered on the next scheduled delivery day. The original “421 CTS Student Services ticket” will be retained by 421 CTS Student Services. The contractor shall process and return all laundry and dry cleaning to 421 CTS no later than the timeframe specified by the agency location (see Pick-

Up/Delivery Schedule, paragraph 5.0).

1.1.10 RETURN OF ITEMS: All items provided by the Government for performance under this contract will be returned to the Government, no substitute items will be allowed. Items shall be returned to the Government by the contractor in the same manner (assembled/unassembled) in which they were provided by the Government during contractor pick-up.

1.1.10.1 Discrepancies: The following discrepancies shall be identified by the COR and presented to the contractor upon occurrence:

• Shipment was not delivered on time in accordance with Pick-Up/Delivery Schedule in paragraph 5.0.

• Shipment was not picked up on time in accordance with Pick-Up/Delivery Schedule in paragraph 5.0.

• Shipment did not occur during scheduled day in accordance with Pick-Up/Delivery

Schedule in paragraph 5.0.

• Items returned in an unserviceable condition (wet, soiled, ripped, torn, destroyed, etc.).

• Items requiring pressing were not pressed properly.

• Variance in weight of items returned is outside the allowable 2% variance.

1.1.11 CONTRACTOR FURNISHED ITEMS: The contractor can use the “Linen Bins” provided by the 421 CTS Student Services to transport dirty and clean linen during Pick-up/Delivery (Drop-off) services. These “Linen Bins” will be returned to the 421 CTS at the end of the contract, if any “Linen Bins” are not returned, the contractor will be responsible for reimbursing the Government (421 CTS Student Services). the replacement cost of a “Linen Bin” is listed in subparagraph 1.1.11.1 Reimbursable Cost for a Linen Bin.

1.1.11.1 REIMBURSABLE COST for a LINEN BIN:

Linen Bin Cost for one (1) / Each: $1,500.00

1.1.12 CONTAMINATED LAUNDRY: Contaminated laundry will be given to the contractor in easily identifiable bags. The contractor shall pick up and clean contaminated laundry in accordance with AFI 44- 108, Infection Prevention and Control Program.

1.1.13 SPECIAL REQUIREMENTS:

1.1.13.1 421CTS / USAF Expeditionary Center:

1.1.13.1.1 Vests must be cleaned in accordance with the attached manufacturer’s instructions.

Vests must be reassembled according to the manufacturer’s instructions after cleaning.

1.1.14 PUBLICATIONS

Publication No. Title

HLAC Healthcare Laundry Accreditation Council

P.O. Box 1306

Plainfield, IL 60544

PH # 855-277-4522

http://www.hlacnet.org/ Current Standards Checklist

APIC Guidelines for Environmental Infection Control in Health Care

Facilities U.S Department of Health and Human Services Centers for Disease Control and Prevention (CDC)

Section 4 Parameters of the Laundry Process http://www.apic.org/Search/Index?Keywords=linen&x=0&y=0

AFI 44-108 Infection Prevention and Control Program http://www.e-publishing.af.mil

AFI 41-210 TRICARE Operations and Patient Administration Functions http://www.e-publishing.af.mil

DoD 5500.7-R The Joint Ethics Regulation (JER) http://www.dtic.mil/whs/directives/corres/pdf/550007r.pdf The Joint Commission Standards and Recommendations of The Joint Commission (TJC) https://www.jointcommission.org/standards_information/tjc_ requirements.aspx Contractor Security Appendix – 1 Oct 13. Reference: Appendix C.

https://files.govtribe.com/fbo/7787729d5ebfb935042f272ca9bb1952/a8 9c9277b863a4f8bec45452a824cbd1 http://www.hlacnet.org/ http://www.apic.org/Search/Index?Keywords=linen&x=0&y=0 http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://www.dtic.mil/whs/directives/corres/pdf/550007r.pdf http://www.jointcommission.org/standards_information/tjc_

Safety Guide for Civilian Contractors on Appendix B http://dtic.mil/whs/directives/corres/pdf/605501p.pdf

2.0 GOVERNMENT FURNISHED UTILITIES. All reasonable quantities of utilities will be available to the contractor without charge. Any temporary lines and connections that may be required shall be installed, maintained, and removed by the contractor at his expense and in a manner satisfactory to the COR.

2.1. POLICE PROTECTION. Base Security Forces shall provide initial law enforcement response and services to the contractor. The Base Security Operations Desk can be reached at phone number (609) 562- 6001. If dialing 911 from a cell phone, the location must be fully identified to ensure that the proper responder is notified.

2.2. FIRE PROTECTION. Base Fire Departments shall provide initial response and fire protection services to the contractor. The base Fire Alarm Control Centers can be reached at phone number 911 from a base telephone. If dialing 911 from a cell phone, the location must be fully identified to ensure that the proper responder is notified.

2.3. EMERGENCY MEDICAL SERVICE (EMS). The medical treatment facility may provide urgent health care to contract employees (contract employee is not a government employee but is a contractor or an employee of a contractor) for injuries occurring while on duty. Urgent health care is defined as medical care authorized to the extent necessary to save life or limb and prevent undue pain and suffering. In accordance with AFI 41-210, TRICARE Operations and Patient Administration Functions, contractors employed in CONUS are authorized Medical Treatment Facilities (MTF) emergency care associated with employment related accidents, or injuries. The contract employee will be transferred to a civilian medical facility as soon as the contract employee is stabilized.

2.4. PHYSICAL SECURITY. The contractor shall be held fully accountable for any failure to maintain the physical security of all base restricted areas, secured facilities or sites that they are responsible for providing services within. All losses or damages caused by the contractor, or by the contractor’s failure or negligence in maintaining proper security of these areas will be paid for by the contractor.

3.0 GENERAL INFORMATION.

3.1. CONTRACTOR EMPLOYEE UNIFORMS AND IDENTIFICATION. All contractor employees shall always wear a distinctive company logo on their outer garment. The contractor employee shall be neat and professional in appearance and meet current commercial standards.

3.2. TOBACCO POLICY. The contractor shall ensure that all contractor employees do not use tobacco products within 50 ft. of any base facility, around fuel tanks and generators, within any clearly marked “No Smoking” areas or within 50 ft. of any flight line aircraft parking areas.

3.3. SAFETY AND ACCIDENT REPORTING. The contractor shall be responsible for providing services under this contract in accordance with all base, local, state and federal occupational safety requirements. The contractor shall ensure that all services are conducted safely at all times. The contractor shall ensure that all contractor employees are issued and properly use all required safety personal protective equipment. The contractor shall use mechanically sound and safe vehicles and equipment in the performance of services under this contract. The contractors shall take necessary corrective actions if the http://dtic.mil/whs/directives/corres/pdf/605501p.pdf contractor’s employees are conducting operations in an unsafe manner. In the event of an accident, the contractor shall contact the base emergency 911 service and the COR immediately. Additionally, the contractor and contractor’s personnel will be knowledgeable of and comply with all other base incident-reporting procedures. See the Safety Guide for Civilian Contractors in Appendix B for additional information.

3.4. HIRING GOVERNMENT PERSONNEL. The contractor is restricted from hiring the COR, inspectors, monitors, or any other government employees whose employment could result in conflict of interests in accordance with DoD 5500.7R, Joint Ethics Regulation.

3.5. SECURITY REQUIREMENTS/VEHICLES AND PASSES. All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state, and federal regulations. In addition, all vehicles described above must be registered through the Security Police Squadron, Pass and Registration and will comply with JB MDL directives. Within 24 hours after award of contract, the contractor shall request through the COR, CO, and Security Forces to be issued base passes and identification badges for their employees and work vehicles in accordance with the attached Contractor Security Appendix – 1 Oct 13, Appendix C.

3.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR THE LOCAL INSTALLATION COMMANDER. This service does not meet the criteria for continuation of performance during a crisis.

3.7. EXECUTIVE ORDER (EO) 13423 (Strengthening Federal Environmental, Energy, and Transportation Management). The contractor shall assist in compliance with this EO through the:

(a) Use of products with post-consumer recycled content

(b) Use of products that are recyclable

(c) Use of low toxicity or non-toxic products

(d) Use and installation of low-maintenance products

3.8. ENVIRONMENTAL COMPLIANCE. The contractor is required to comply with all applicable bases, local, state, and federal environmental laws, and regulations, including AFIs, in effect at the time of performance of this contract. The contractor shall be responsible for obtaining and complying with any required operating permits. The contractor shall be responsible and liable for penalties, fines, or environmental damage claims that may be required or assessed by the local, state, or federal governments as a result of the contractor’s performance, or failure to perform, during the course of this contract. The Government will inspect for environmental compliance at their discretion and will notify the COR of any discrepancies found. In addition, the contractor may be subject to contractual sanctions including, but not limited to, termination, suspension, and debarment and adverse past performance assessment.

4.0 SERVICES SUMMARY:

PERFORMANCE OBJECTIVE

PWS

PARAGRAPH

PERFORMANCE

THRESHOLD

1.

Pickup and delivery schedules are met.

1.1.9, 1.1.10, 1.1.10.1, 1.1.11

95% of the time per year.

2.

Correct weight of laundry (within allowable 2% variance) is delivered & properly packaged.

1.1.2, 1.1.9, 1.1.10 No more than 2 valid discrepancies per agency within 30 days.

3.

Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, has a uniform appearance and is properly finished.

1.1.1, 1.1.5, 1.1.6, 1.1.7, 1.1.8, 1.1.9, 1.1.10, 1.1.13

No more than 2 valid discrepancies per organization within 30 days.

4.

Laundry is cleaned in accordance with standards.

1.1.4, 1.1.5, 1.1.7, 1.1.13

95% of deliveries (drop-offs) are free of discrepancies per year.

4.1 QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure laundry services are performed in accordance with common commercial/industry standards, all AFIs and regulatory guidance. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the performance objective identified within the appropriate areas of responsibility in paragraphs 1 through 4. above.

4.2 WORKMANSHIP AND SANITATION. Delivered finished articles and service shall conform to the standards and recommendations of TJC and generally accepted industry standards of quality and cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions.

4.3 HOLIDAYS. If a scheduled pick-up falls on an observed federal holiday, service will be performed on the next workday (i.e., if holiday falls on a Thursday, service will be performed on Friday). The COR will ensure that any “Scheduled Pick-up/Delivery (Drop-off)” will not fall on the following Federal Holidays observed at JB MDL:

New Year’s Day 1 January

Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran’s Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

4.4 CONTRACTOR FULL-TIME-EQUIVALENT REPORTING. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Laundry Services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 Oct through 30 Sep. While inputs may be reported any time during the FY, all data shall be reported no later than 31 Oct of each calendar year. The contractor may direct questions to the Contractor Manpower Reporting Application help desk at http://www.ecmra.mil.

5.0 PICK-UP/DELIVERY SCHEDULE.

LOCATION DAY/TIME

421st USAF

Expeditionary Center

(EC)

Building 5653

Dix area: Weekly turn-around Laundry Service. Pick-up & Delivery (Drop-off) date/time to be coordinated by the contract COR (Mr. Oliver) and will be sent to the contractor at the end of each month for the next month. Pick-up & Delivery (Drop-off). Vests and Sleeping Bags may be requested separately from linens. Possible surge capacity – actual quantities may vary based on occupancy – COR will notify contractor of surge within 72 hours.

6.0 WORKLOAD ESTIMATES

http://www.ecmra.mil/ http://www.ecmra.mil/

6.1 421ST EXPEDITIONARY CENTER (EC) requests the service by bulk weight and by item with the following requirement: Bulk weight 45,000 lbs. Annually

Sheets Laundered/Sealed in plastic/10 per bundle Pillowcases Laundered/Sealed in plastic/10 per bundle Blankets Laundered/Tied together/3 per bundle Mattress Covers Laundered/Tied together/3 per bundle Pillows Laundered/Bagged in large plastic bag

ANTITERRORISM

References:

• Department of Defense Instruction O-2000.16, Volume 1 DoD Antiterrorism (AT) Standards, Standard 18

• Defense Federal Acquisition Regulation Supplement (DFARS) (Reference (r)) reflects current DoD AT security requirements for defense contractors

• Joint Publication 3-07.2 Antiterrorism

Terrorism is defined as:

The calculated use of unlawful violence or threat of unlawful violence to inculcate fear; intended to coerce or to intimidate governments or societies in the pursuit of goals that are generally political, religious, or ideological.

Antiterrorism - As a prelude and during performance of any contract, it is critical that the Contractor be supportive of all Department of Defense (DoD) requirements to protect personnel and their families, installations, facilities, information, and other resources from terrorist acts.

1. All Contractors and Sub-Contractors are responsible for providing their personnel information on the Joint Base McGuire-Dix-Lakehurst (JB MDL) Antiterrorism Program (AT). All contractors and sub-contractors will review the JB MDL AT Awareness Guide for Contractors pamphlet. During performance of work, personnel security and protection of resources is critical for the installation to maintain a safe and secure work environment.

Contractors and contracted personnel will be alert for any suspicious activities while on the installation. If any situation appears to be suspicious, immediate actions must be taken to properly notify the 87th Security Forces Squadron (SFS) Emergency Control Center (ECC) at 609-754-6001.

2. Contractors must ensure that contracted personnel and vehicles are strictly controlled during performance of duty.

For instance, contractors shall use reasonable efforts to prevent any personnel or equipment from being placed in harm’s way or in a position that could aid or abet terrorists.

3. It is strongly recommended that all contracted personnel take the computer-based training (CBT) for the DoD-approved Antiterrorism Level I Training at http://jko.jten.mil/courses/atl1/launch.html. Contractors are encouraged to contact the JB MDL Antiterrorism Office at 609-562-5362/2445 for information regarding the installation Antiterrorism Program.

4. Force Protection Condition (FPCON) Impact on Work Levels: If the JB MDL FPCON level is elevated to Charlie, the installation shall evaluate the need for contract services to be discontinued. At FPCON Delta, services are discontinued. Services shall resume when the FPCON level has been lowered.

Administrative Note: In the event of an emergency, dial 9 1 1 from any land line on the installation. The call will be routed to the ECC (609-754-6001) on the Joint Base. If you use a cell phone and dial 9 1 1, you will be routed to the county 9 1 1 dispatch (Burlington County for McGuire and Dix or Ocean County for Lakehurst). Simply inform the dispatcher that you are on JB MDL, they will route your call to the JB MDL

ECC.

http://jko.jten.mil/courses/atl1/launch.html