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Personal Property Shipping Office Household Goods
DPM Contract Quality Assurance Surveillance Plan (QASP)
N00244-22-Q-0013 Purpose: The purpose of this QSAP is to monitor, evaluate, and record the complete services as stated in DPM contract Requisition number. The services shall include (but is not limited to) pre-move survey, servicing of appliances, packaging and packing of member’s/employee’s residence to protect household goods properly during transit, inventory/tagging of items, loading, weighing, drayage, unloading, unpacking, and placement of each item in member’s/employee’s designated location within the residence, and removal of packing materials, boxes, crates and containers.
Authority: Authority of this QSAP is provided in the DPM Contract as stated in Contract Administration Appointment and Duties, para 5g, Contracting Officer’s Representative (COR).
Scope: The QASP shall include all services of the initial contract, option years, and any modification/amendments to the contract.
Method of QA Surveillance: The Contracting Officer Representative shall perform quality assurance duties, which shall be performed by random samplings of services, to include customer feed back. The COR or the Personal Property Transportation Office’s representative shall monitor the contractor’s performance by using the percentage inspection procedures. Unsatisfactory service will be documented by issuance of a Contract Discrepancy Report (CDR), MF Form 360-R. When the CDR is completed by the COR, the CDR will be forwarded to the responsible DPM Contractor. The Contractor will return the response in writing to the COR. The written response will include the Contractor’s response as to cause, corrective action, and action to prevent a recurrence. (Attach continuation sheet(s) if necessary.)
If the COR accepts the response with accompanying invoice showing the adjusted percentage of “SET OFF’ action, the invoice will be processed and a copy of this action will be forwarded to the Contracting Officer (CO). This would include a copy of the CDR with all correspondences and a copy of the adjusted invoice.
If the Contractor submits a rebuttal only to the stated violation(s) the CDR will be forwarded with explanation and/or recommendation to the Contracting Officer (CO). The KO or his/her representative will take action (set-off deduction, cure letter, etc.) against the contractor in accordance with FAR 52.246-4, Inspection of Services.
| Performance Element |
| Performance |
Requirement Surveillance
Method
| Frequency |
| Acceptable Quality Level |
Contractor Performance
(CPARS)
| QC and COR inspections and feedback |
| Random Sampling |
Customer Feedback
| As Required |
| 100% Compliance IAW |
Contract
Set Off - Schedule I
| 3. Pickup Date / Time |
| 10% |
| 10 |
| 4. Delivery Date / Time |
| 10% |
| NA |
5. Packing Violations
| b. 3-4 per shipment |
| 10% |
| 10 |
| c. 5-6 per shipment |
| 15% |
| 15 |
| d. 7 or more per shipment |
| 25% |
| 25 |
6. Provide Proper Moving Inventory
| b. 3-4 per shipment |
| 10% |
| 10 |
| c. 5-6 per shipment |
| 15% |
| 15 |
| d. 7 or more shipment |
| 20% |
| 20 |
| 7. Container Markings |
| 10% |
| 10 |
| 8. Containerization Shipment at Residence |
| 10% |
| 10 |
9. Unpacking
| b. Reassemble / Removal of Debris |
| 20% |
| NA |
| 10. Recording Loss and Damage |
| 10% |
| NA |
| 11. Each Violation Not Otherwise Specified |
| 10% |
| 10 |
Note: Total deductions on any one shipment not to exceed 100% of the total shipment cost.
Set Off - Schedule II
| 3. Pickup Date / Time |
| 10% |
| NA |
| 4. Delivery Date / Time |
| 10% |
| 10 |
5. Packing Violations
| a. 1-2 per shipment |
| 5% |
| NA |
| b. 3-4 per shipment |
| 10% |
| NA |
| c. 5-6 per shipment |
| 15% |
| NA |
| d. 7 or more per shipment |
| 25% |
| NA |
6. Provide Proper Moving Inventory
| a. 1-2 per shipment |
| 5% |
| NA |
| b. 3-4 per shipment |
| 10% |
| NA |
| c. 5-6 per shipment |
| 15% |
| NA |
| d. 7 or more shipment |
| 20% |
| NA |
| 7. Container Markings |
| 10% |
| NA |
| 8. Containerization Shipment at Residence |
| 10% |
| NA |
9. Unpacking
| b. Reassemble / Removal of Debris |
| 20% |
| 20 |
| 10. Recording Loss and Damage |
| 10% |
| 10 |
| 11. Each Violation Not Otherwise Specified |
| 10% |
| 10 |
Set Off - Schedule III
| 3. Pickup Date / Time |
| 10% |
| 10 |
| 4. Delivery Date / Time |
| 10% |
| 10 |
5. Packing Violations
| b. 3-4 per shipment |
| 10% |
| 10 |
| c. 5-6 per shipment |
| 15% |
| 15 |
| d. 7 or more per shipment |
| 25% |
| 25 |
6. Provide Proper Moving Inventory
| b. 3-4 per shipment |
| 10% |
| 10 |
| c. 5-6 per shipment |
| 15% |
| 15 |
| d. 7 or more shipment |
| 20% |
| 20 |
| 7. Container Markings |
| 10% |
| NA |
| 8. Containerization Shipment at Residence |
| 10% |
| NA |
9. Unpacking
| b. Reassemble / Removal of Debris |
| 20% |
| 20 |
| 10. Recording Loss and Damage |
| 10% |
| 10 |
| 11. Each Violation Not Otherwise Specified |
| 10% |
| 10 |
