4-Copy of Strategic Plan for SRBC IT Department.pdf
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- Solicitation number
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- Dauphin County, Harveys Lake Borough, Pennsylvania
About this file
This is a Strategic Plan document for the Susquehanna River Basin Commission (SRBC) IT Department, supporting the agency's Request for Qualifications for Information Technology Strategic Consulting Services (2026-001). The SRBC is a federal-interstate compact agency created by Congress, Maryland, New York, and Pennsylvania, headquartered in Harrisburg with approximately 60 employees and a satellite office in Sayre, Pennsylvania housing 5 employees. The organization seeks qualified consulting firms to conduct a comprehensive strategic information technology assessment that will evaluate the current state of the SRBC's IT framework and infrastructure, identify gaps and risks, and provide a prioritized roadmap aligned with organizational goals and budget realities. The SRBC maintains complex, sometimes customized IT systems supporting water resource management, permitting operations, environmental data collection, financial management, and administrative functions across its 27,500-square-mile basin jurisdiction. Proposals must be submitted in complete packages adhering to all RFQ format and content requirements, with all requested components included to qualify for consideration.
The SRBC operates with funding derived from state appropriations from member states and administered federal and state grants. The strategic consulting engagement is intended to establish an IT roadmap that balances organizational objectives with realistic budget constraints. The successful offeror will enter into a contract with the SRBC to deliver the strategic assessment and recommendations. Interested firms are encouraged to review the SRBC website at https://www.srbc.gov, particularly the "Our Work" section, to better understand the organization's mission, operations, and current IT environment prior to proposal submission.
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Coordination Development Maintenance Environment
Coordinate with Commission programs and staff, as well as external entities when necessary, to understand needs, identify areas for improvement, and recommend potential solutions. Ensure future and ongoing IT activities are integrated within the WRP, Comp Plan and FY Budgets
Create tools to improve the efficiency and enhance the capabilities of the
Commission.
Maintain and enhance the Commission's existing technology, such as databases, websites, and data infrastructure.
Sustain our current environment while also advancing the existing hardware, software, and communications that support the Commission.
Data Hardware Software SRBC Developed Technology
Goal: Collect/Share/Update/Provide Goal: Update/Maintain/Manage Goal: Update/Maintain/Manage Goal: Develop/Maintain/Manage/Enhance
SQL Tables Server Upgrades and Updates Software Upgrades and Updates SQL Databases (HYDRA, CWUAS, GIS SDE, etc.)
GIS Data and Metadata Laptop Upgrades and Updates ArcGIS Server SRBC Website
Document Management and Network
Files Firewall and Switches Social Media Online Applications
Web Services SAN Replacement Source Control Monitoring Data Website / soon to be Project
Sponsor Portal
File Archiving and Deleting MFP's & Printers Remote Connectivity
(VPN & TermServ) GIS Lookup
WiFi AP's and GPS Devices Story Maps and Dashboards
Win11 / Office 365 HYDRA -- HYDRA Improvement Project
Enhancement of Public
Comments/Public Participation Development of Grant Programs Portal Enhancement and Development Technical Reports/Studies Support Policy and Initiatives Support
Internal and External
IT Projects and IT Support
Goal: Develop framework for providing transparency of all Commission activities
Goal: Create layout or design for current and future IT Support for Grant programs
Goal: Develop standards and schedule for all current and future Portal development
Goal: Develop framework for IT support for all
Tech Reports and Studies
Goal: Develop guidelines for IT support on all current and future Policies and
Initiatives
Goal: Develop projects, policies and procedures for IT support of staff
Notices of Commission Activities WL Monitoring Grant B-1: CIM Network C-2: Susq Flood Warning & Response System A-2: GW Regulation and Policy Updates
Virtual Meetings (Internal & External)
Commission Meetings CU Mitigation Grant B-1: Chesapeake Bay SNAP
C-3: National Water Model Flood Inundation
Mapping A-2: General Permits Support staff on Hybrid Work environment approach
Public Comments A-6: Water Use Data Portal Refinements A-1: CWUAS Refinements
A-2: Grandfathered Water Use
Registration Remote Connectivity (VPN, TermServ, Outlook web)
Quarterly display of upcoming Projects to be considered at C Mtg
Comp Plan Portal / Mine Drainage Portal
/ HCM Portal A-2: Low Flow Protection Policy Refinements
A-2: Project Review & Compliance
Process Improvements Redundant ISP's for SRBC
Social Media
Project Sponsor Portal /
Susquehanna WUN A-6: Water Use Data Portal Refinements A-1: State Water Use Data Sharing
Continued Security Enhancements
Story Maps WAAV Enhancements C-4: HCM & Project Operations Upgrades
ArcMap to ArcGIS Pro transition
Susquehanna Atlas A-5: County Water Use and Availability Studies Developing Water Use Data Portals with data download tools
Water Quality Index
D-2: Conowingo Watershed Implementation
Plan Enhancing Mobile Data Collection for Field
Staff
GIS Lookup
D-2: PA County Watershed Implementation Plan
Support
On-Demand Support
Research and aquire training to develop skills and new tools, and when appropriate, share knowledge and train Commission staff on how to better use our resources.
Resources or Tools to be used to meet Goals and Initiatives:
Hardware: Servers, SAN's, Firewalls, Switches, Laptops, Tablets, Mobile Devices, etc.
Software: iManage (Work10), Sharepoint, MS Office 365, NetSuite, ESRI (GIS), Amplifund, VMWare, VEEAM, Visual Studio, Dreamweaver, etc.
Information and Outreach: Data Sharing / Social Media / Story Maps / Mobile Apps
Applications: HYDRA System (HYDRA Database, MDW, Online Applications) HYDRApedia, HYDRA Flow Chart, CWUAS, WAP Database, iManage Workspace Manager, etc.
Strategic Plan for SRBC IT Department
Mission Statement:
Provide services and leverage systems that make technology an asset to the Commission in meeting the goals defined in the Comprehensive Plan and Water Resource Program.
Goals and Goal Description:
Knowledge/Training/Identify New Tools
Managed Service Providor Agreement (RMM/AV)
Recurring Maintenance and Update Responsibilities:
Helpdesk (Hardware/Software Troubleshooting, Data, Maps, Web Updates, etc.)
Staff Training (new and current)
Public Information and Outreach Requests
Goal: Provide IT support to Internal Staff and External Parties
Support for Current and Future SRBC Initiatives:
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