4-A04 Quality Metric.pdf
PDF 791 KB Posted
- Attached to
- Valet Parking Services for Mays Cancer Center
- Solicitation number
- RFP 745-26-P02
- Issued by
- Bexar County, Savannah CDP, Texas
About this file
This document is a Quality Metric appendix for a Valet Parking Services contract for the Mays Cancer Center and Multispecialty Research Hospital at UT Health San Antonio. The document provides a template for proposers to outline their quality assurance and performance measurement approach for the valet parking services project. The template requires vendors to define quality objectives, measurement criteria, acceptable performance thresholds, measurement frequency, responsible parties, and corrective action processes.
The Quality Metric is designed to be negotiable to ensure an effective working relationship between the University and the awarded vendor. The document includes a blank table for vendors to complete, with an example row demonstrating how to specify a quality objective (such as response time), measurement criteria, performance thresholds, evaluation frequency, responsible parties, and corrective actions. The final page includes space for the proposer to sign and provide contact information, indicating that the submitted Quality Metric will be part of the overall proposal for the valet parking services contract.
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Text version
DEPARTMENT OF PURCHASING | HUB PROGRAMS | Mail Code 7962 | 7703 Floyd Curl Drive | San Antonio, Texas 78229-3900
210.562.6200 | www.uthscsa.edu | https://wp.uthscsa.edu/purchasing/
APPENDIX __________
QUALITY METRIC
As part of your proposal, please include a Quality Metric that outlines how your organization will ensure and measure the quality of deliverables throughout the project life cycle. The Quality Metric should include, but is not limited to, the following elements:
- Quality Objectives: Define the key quality standards or benchmarks.
- Measurement Criteria: Specify how each objective will be measured.
- Acceptable Thresholds: Provide the minimum acceptable performance level.
- Frequency of Measurement: State how often quality will be evaluated.
- Responsible Parties: Indicate who will be responsible for measurement and reporting.
- Corrective Actions: Describe the process for addressing quality issues.
Please complete the below table:
Quality Objective Measurement Criteria Threshold Frequency Responsible
Party Corrective Actions Example
Response time under 2 seconds
Avg server response time < 2 Sec Weekly QA Team Immediate tuning & report to OM file://cfs/links/FS/Purchasing/Z_SHARED%20Management/BIDS/FY2022/1%20RFP%20745-22-PXX%20Master%20File%20February%202022/1_Working%20Documents/1_Draft%20Documents/www.uthscsa.edu https://wp.uthscsa.edu/purchasing/
The Quality Metric will be open to negotiations to ensure an effective working relationship between the University and Awarded Vendor.
Respectuflly submitted, Proposer
Authorized Signature
Name
Title
Date
| Response time under 2 secondsRow2: |
| Avg server response timeRow2: |
| 2 SecRow2: |
| WeeklyRow2: |
| QA TeamRow2: |
| Immediate tuning report to OMRow2: |
| Response time under 2 secondsRow3: |
| Avg server response timeRow3: |
| 2 SecRow3: |
| WeeklyRow3: |
| QA TeamRow3: |
| Immediate tuning report to OMRow3: |
| Response time under 2 secondsRow4: |
| Avg server response timeRow4: |
| 2 SecRow4: |
| WeeklyRow4: |
| QA TeamRow4: |
| Immediate tuning report to OMRow4: |
| Response time under 2 secondsRow5: |
| Avg server response timeRow5: |
| 2 SecRow5: |
| WeeklyRow5: |
| QA TeamRow5: |
| Immediate tuning report to OMRow5: |
| Response time under 2 secondsRow6: |
| Avg server response timeRow6: |
| 2 SecRow6: |
| WeeklyRow6: |
| QA TeamRow6: |
| Immediate tuning report to OMRow6: |
| Response time under 2 secondsRow7: |
| Avg server response timeRow7: |
| 2 SecRow7: |
| WeeklyRow7: |
| QA TeamRow7: |
| Immediate tuning report to OMRow7: |
| Response time under 2 secondsRow8: |
| Avg server response timeRow8: |
| 2 SecRow8: |
| WeeklyRow8: |
| QA TeamRow8: |
| Immediate tuning report to OMRow8: |
| Response time under 2 secondsRow9: |
| Avg server response timeRow9: |
| 2 SecRow9: |
| WeeklyRow9: |
| QA TeamRow9: |
| Immediate tuning report to OMRow9: |
| Proposer: |
| Name: |
| Title: |
| Email: |
| Date1_af_date: |
| Text1: Valet Parking Services for Mays Cancer Center |
| Text2: 745-26-P02 |
| Text3: FOUR |
| Tex1: Valet Parking Services for Mays Cancer Center and Multispecialty Research Hospital |
| Text4: 745-25-P24 |
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