4-A. Bonfire Procurement Portal Instructions.pdf

PDF 179 KB Posted

Attached to
Storm Water Channel Cleaning Services
Solicitation number
FY26-RFP-09
Issued by
Mecklenburg County, Charlotte City, North Carolina

About this file

This document is a procurement portal instruction set issued by the City of Charlotte Water for vendors participating in their electronic bidding process. The instructions provide detailed guidance for submitting solicitation questions and bid submissions through the Bonfire online procurement portal (https://charlottenc.bonfirehub.com), with specific requirements for electronic submission of documents prior to project deadlines. The City strongly recommends allowing sufficient time for uploading, ideally a week before the deadline, and notes that submission times may vary based on file sizes and internet connection speeds.

The document specifies technical requirements for accessing the portal, including compatible web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox) with JavaScript and browser cookies enabled. Vendors are provided support resources including Bonfire's help forum (https://vendorsupport.gobonfire.com/hc/en-us), a support email (Support@GoBonfire.com), and a support phone number (1-800-354-8010). Additionally, a five-minute training video is recommended to help vendors understand the registration and submission process for the Charlotte procurement system.

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CITY OF CHARLOTTE PROCUREMENT PORTAL INSTRUCTIONS

QUESTIONS

All solicitation questions must be submitted electronically to https://charlottenc.bonfirehub.com through the Vendor Discussions section under the respective Project.

SUBMISSION INSTRUCTIONS

All submissions must be submitted electronically via the Procurement Portal https://charlottenc.bonfirehub.com/opportunities, under the respective Project.

Your submission must be uploaded, submitted, and finalized prior to the Project’s posted due date. The

City strongly recommends allowing sufficient time to complete this process (ideally a week prior to the deadline) to begin the uploading process and to finalize your submission. Uploading large documents may take time, depending on the size of the file(s) and your Internet connection speed.

BROWSERS

The Bonfire portal can be accessed using Microsoft Edge, Google Chrome, or Mozilla Firefox. Javascript must be enabled. Browser cookies must be enabled.

SUPPORT

For technical questions, visit Bonfire’s help forum at https://vendorsupport.gobonfire.com/hc/en-us

Contact the Bonfire support team at Support@GoBonfire.com or by calling 1-800-354-8010.

To get started with Bonfire, watch this five-minute training video:

Vendor Registration and Submission [VIDEO] – Bonfire Vendor Support (gobonfire.com) https://charlottenc.bonfirehub.com/ https://charlottenc.bonfirehub.com/opportunities https://vendorsupport.gobonfire.com/hc/en-us mailto:Support@GoBonfire.com https://vendorsupport.gobonfire.com/hc/en-us/articles/6796500613655-Vendor-Registration-and-Submission-VIDEO-

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