36C79123R0005.docx

36C79123R0005

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C79123R0005 04-21-2023 Bradley Geghan 303-273-6214 05-22-2023 16:00

MDT

Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621 X 334510 1250 Employees N/A X Department of Veterans Affairs Commodities & Services Acquisition Svc 555 Corporate Circle Golden CO 80401-5621 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621

Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621 Assistive Listening Devices for Home Use The North American Industrial Classification System (NAICS) codes for this procurement are as follows:

NAICS 334510 - Tinnitus NAICS 334290 - Alerting Devices/Bed Shakers NAICS 334310- Personal Amplifiers NAICS 334519 - Alarm Clocks NAICS 334210 - Telephones NAICS 334220 - Radio/TV The requirement is being competed on an unrestricted open market basis.

All questions and concerns are due by close of business May 5, 2023 at 15:00 MDT.

F368299-23-000059 X x Bradley Geghan

VA OPAL NAC 2022 322132

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C791 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 STATEMENT OF WORK

B.2.1.1 INTRODUCTION / BACKGROUND / OBJECTIVES

The Department of Veterans Affairs (VA) Commodities and Services Acquisition Service (CSAS) and the Denver Logistics Center (DLC) manage holistic supply chain management for the VA National Audiology, Prosthetics, and Telehealth Programs and supports VA and other Government agencies with professional acquisition and logistical services. The Department of Veterans Health Affairs (VHA) National Audiology and Speech Pathology Service Program Office (ASPS) has identified the need to procure Assistive Listening Devices through CSAS and DLC in order to mee Veteran Patient Care needs.

VHA has made a considerable investment organizationally as well as in medical technologies to support digital health technology capabilities. VHA consistently seeks advances in digital health technologies to:

· Improve the quality of health for the Veteran

· Increase the quality of health care available throughout VHA

· Improve the efficiency of health care providers and staff

· Increase Veterans’ overall satisfaction with VA/VHA

The VA has identified Assistive Listening Devices (ALDs), including Radio Frequency Television Amplification Devices, Signaling and Alerting Systems, Wireless Bed Shaker, Alarm Clocks, Personal Amplifiers, Amplified and Power Telephones, and Tinnitus Devices, as preferred products for this contract.

The Department of Veterans Health Affairs (VHA) National Audiology and Speech Pathology Service Program Office (ASPS) has identified Assistive Listening Devices as a need to for a contracting through the Department of Veterans Affairs (VA) Commodities and Services Acquisition Service (CSAS), the Denver Logistics Center (DLC).

The objectives are to:

a. Obtain quality products at lower than current open-market prices.

b. Ensure availability and consistency of product for nationwide usage while integrating the DLC ROES program for ordering. Products will be ordered using the DLC’s Remote Order Entry System (ROES) and will be shipped directly to the clinic or in some cases the Veteran. This mechanism will be the primary source for contracted products for the VA and will be shipped directly to the clinic or the Veteran.

c. Improve operating efficiency throughout the VA.

d. This contract will also allow for higher level of effective communication between the Government and Contractor which is essential for partnering for this performance-based contract to succeed. The success of this contract is shared between the Government and the Contractor.

B.2.1.2 SCOPE OF WORK

VA's purpose under this solicitation and resulting contract is to obtain assistive listening devices while securing a continuous supply of products. These products are purchased by the VA CSAS and DLC for stocking, distribution, and assignment to individual VA medical facilities and subsequent issue to Veteran patients. This provides the contractor with a single point of contact for all ordering activity under the contract. VA DLC’s Remote Order Entry System (ROES) will electronically place purchase/delivery orders to the awarded contractor for restocking via designated Ordering Officers (OO). ROES allows for a streamlined ordering process and increases operating efficiency while providing greater transparency among stakeholders. Additional orders may be placed by the CO and duly appointed OOs to replenish depleted stock.

The VA has been providing assistive listening devices to eligible Veterans and beneficiaries for multiple years. The need for assistive listening devices for Veterans has increased steadily over the years. To meet the increasing demand with the highest level of technology at the lowest prices, VHA National Audiology and Speech Pathology Service Program Office (ASPS) has worked in conjunction with DLC/CSAS and DoD, to develop contracts for assistive listening devices that provide the best value. This acquisition is for Radio Frequency Television Amplification Devices, Signaling and Alerting Systems, Wireless Bed Shaker, Alarm Clocks, Personal Amplifiers, Amplified and Power Telephones, and Tinnitus Devices.

Contracts are typically awarded to multiple vendors to provide the widest range of technologies for clinicians and Veterans and/or beneficiaries and to ensure that the demand created by the large volume of orders generated by the VA can be met.

VA intends to solicit and award multiple Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contracts to provide the widest range of technologies for clinicians and Veterans and/or beneficiaries and to ensure that the demand created by the large volume or orders generated by the VA can be met.

The preferred product features shall be defined by clinical prescription which profile the intended user and environment as well as physical/performance specifications. The contract will fulfill the supply requirement for the Assistive Listening Devices nationwide.

The contractor(s) shall provide an uninterrupted source of supply of various Assistive Listening Devices that meet or exceed the specifications and deliver within the terms of the contract(s). Delivery shall take place within 30 calendar days of the ROES delivery order issuance. The delivery orders placed through ROES shall indicate the specific items ordered, item quantities, and all necessary delivery and payment procedures.

Product Descriptions

Category 1: Radio Frequency (RF) TV Amplification Devices: TV listeners use a radio frequency to transmit the sound from the transmitter connected to the TV to receiver (example: headset, speaker or neckloop, stream through hearing aids and can provide closed captioning).

Category 2: Signaling/Alerting Systems – Devices that rely on amplified sounds, visual cues, and vibrations to alert you to sounds in your environment. Some examples include doorbell alerts that use flashing lights, vibrating and flashing smoke and carbon monoxide detectors.

Category 3: Wireless Bed Shaker – Devices that are placed under a pillow or under a mattress, the bed shaker will produce a vibration when activated by a connected device.

Category 4: Alarm Clocks – devices that feature high levels of sounds, lights and/or physical vibration.

Category 5: Personal Amplifiers – devices that include a microphone and a listening cord that bring the sound you wish to hear closer to your ears. They can be useful in places where FM, infrared, and induction loop systems are not available.

Category 6: Amplified and Power Telephones (Corded and Cordless) – devices that allow you to turn up the volume as necessary to hear speech clearly. Some features may include captioning, amplified ringtones, and hearing aid compatible devices.

Category 7: Tinnitus Machines/Equipment – Devices that generate noise to mask and distract from the ringing sensation of tinnitus symptoms.

B.2.1.3 Product compliance with FAR Part 25

This solicitation and subsequent awards will fall under BAA and TAA compliance, contractor shall appropriately disclose proposed products place of manufacturing utilizing clause (s) 52.225-5 and 52.225-6.

B.2.1.4 IF APPLICABLE, INTERNATIONAL STANDARDS ORGANIZATION (ISO)

and INTERNATIONAL ELECTROTECHNICAL COMMISSION (IEC) The Contractor shall not have any outstanding actions from the ISO, IEC or other regulatory agencies or unresolved ISO, or IEC warning letters on the manufacturing processes or quality control issues involving the products covered by this contract within the last three years. VA will require proof from the Contractors that the ISO, or IEC issues have been resolved. A letter to the Contractor from the regulatory agency, ISO or IEC will meet this requirement. Items involved in a recall cannot be added into this contract via modification until the recall is resolved. A distributor shall obtain ISO or IEC warning and resolution letters from its authorized manufacturer, as applicable. However, once the contract is in effect, if the Contractor is found to have an issue from ISO, IEC or other regulatory agencies, the Contractor shall notify the CO of the issue and resolution.

B.2.1.5 COMMERCIAL PACKAGING

Items supplied under the contract shall be individually commercially packaged in a manner which ensures arrival at destination in a satisfactory condition (not damaged due to packaging failures during normal handling) for further redistribution to individual users. Packaging should not include cross-selling literature for other products.

B.2.1.6 MINIMUM TECHNICAL REQUIREMENTS

CLIN 0001: Radio Frequency TV Amplification Devices The minimum technical requirements/features:

· Stethoscope or Headphone style

· Alternate Current (AC) transmitter

· Sound Distortion should be minimal

· Sound Static should be minimal

· Wireless rechargeable receiver with rechargeable battery included

· Adjustable volume/gain with at least 110 decibel (dB) sound pressure levels (SPL) output

· Manual volume control on board the receiver

· Balance control with ability to adjust volume/gain independently for left and right sides

· Minimum range of wireless operation of at least 100 feet

· Minimum continuous listening on a single charge of at least 12 hours

· Power supply for transmitter

· Power supply for receiver if a rechargeable receiver cradle is not in the design of the transmitter

· Integrated headphones/stethoscope or 3.5 mm audio output jack with headphones/stethoscope provided

· Radio Corporation of America (RCA) cable (or adapter)

· Digital optical cable (or adapter)

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-year commercial warranty

· Desired features, but not requirements, include:

· Automatic off when not in use

· Speech Intelligibility/enhancement features

· Built-In microphone for monitoring of surroundings

· Expandable with additional headsets/headphones Quick set up installation and use guide

Signaling / Alerting Systems (CLINS 0002-0004) Residential signaling/alerting systems package includes , at a minimum, a tabletop/bedside receiver that includes an alarm clock, a compatible smoke detector, and a compatible bed shaker. The compatible accessory items to the residential signaling/alerting system consisting of wireless doorbell transmitter, Carbon Monoxide (CO) detector, and at least two additional transmitters must be submitted as an Sub-Line item.

The smoke detector and or CO alarms may be combined into a single unit to represent the compatible smoke/carbon monoxide detector provided in the singling/alerting package.

CLIN 0002: Tabletop/Bedside Receiver:

· Visual Alert (flashing/strobe light)

· Vibrotactile Alert

· Alarm Clock

· Device can be battery powered or AC powered. If AC powered, device must plug into standard home wall outlet and include battery backup. If device uses rechargeable batteries, they must be included.

· Power cords and power cord adaptors must be included, if needed

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-year commercial warranty

CLIN 0003: Smoke Detector/Alarm/transmitter (separate or combined with Carbon Monoxide detector/alarm):

· Smoke detector compliant with UL 1971 Standards

· Smoke detector compliant with National Fire Agency (NFPA) 72G requirement 2010 edition

· Audible Alarm (amplified alarm that converts at T3 signal into a 520 hertz (Hz) square wave is acceptable, if a T3 smoke detector is provided) Minimum Output 85 dB

· Device can be battery powered or AC powered. If AC powered, device must plug into standard home wall outlet and include battery backup

· Compatible with the offered receiver

· Power cords and power cord adaptors must be included, if needed

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-year commercial warranty

CLIN 0004: Carbon Monoxide Detector/Alarm/transmitter (separate or combined with smoke detector/alarm):

· Electrochemical sensor – carbon monoxide detector

· Compatible with the offered receiver

· Submitted as an accessory

· Power cords, power cord adaptors (if needed)

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide Operation Instructions

· Minimum 1-year commercial warranty

Accessory - Additional (at least 2 transmitters shall be submitted as Accessories) receiver types and transmitters are not required but are desired and must be compatible with the offered receiver including:

· Phone

· Baby cry monitor transmitter

· Motion detector transmitter

· Portable/body worn receiver

· Cell phone transmitter

· Weather alert transmitter

· SOS transmitter

· Bed Shaker (replacement)

· Doorbell Alarm (as replacement or different style)

· Smoke Detector/Alarm (replacement)

· CO Detector/Alarm (replacement)

· Rechargeable batteries specific to the product only

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

CLIN 0005: Wireless Bed Shaker Wireless bed shakers used with cellphones for call/alert notification and alarm functionality with the following minimum technical requirements/features:

· Bluetooth connectivity to cellphone

· Compatible with Apple and Android operating system phones

· No cost app for usage

· Minimum transmission range of 10 meters

· Rechargeable battery

· Power cable must be included for charging

· User guide/manual shall be easy to understand.

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-year Commercial Warranty

· Desired feature: 110-volt wall adaptor included or submitted as an accessory

CLIN 0006: Alarm Clocks Alarm Clocks with the following minimum technical requirements/features:

· Adjustable Volume/Tone

· AC power with battery back-up

· Battery backup must power audio, bed shaker and strobe

· May be compatible with other assistive/alerting systems or stand-alone

· Large visual display

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-Year Commercial Warranty

· Alarm Clocks shall contain a minimum of two (2) of the following alerting mechanisms:

a) flashing light

b) amplified alarm with capacity to provide output of up to at least 100 dB

c) vibrotactile signal

CLIN 0007: PERSONAL AMPLIFIERS

Personal Amplifiers minimum technical requirements/features for slight to profound hearing loss.

· Minimum Output 105 dB SPL

· Minimum Gain 20 dB

· Sound Distortion should be minimal

· Sound Static should be minimal

· Volume Control

· Input / Output Connectors (3.5mm jacks)

· Must include Headphones

· Battery Operated (If rechargeable, battery charger/charging base must be included)

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1 Year Commercial Warranty

· Optional items that may be added include accessories for the TV and phone.

AMPLIFIED AND POWER TELEPHONES (Corded and Cordless) (CLINS 0008-0011) Energy Star Notice for ALL Phones As required in clause FAR 52.223-15 Energy Efficiency in Energy-Consuming Products, the contractor shall only provide products that earn the ENERGY STAR label and meet ENERGY STAR specifications for energy efficiency. The contractor is encouraged to visit http://www.energystar.gov for complete product specifications and updated lists of qualifying products.

CLIN 0008: Amplified Corded Phones: Moderate Gain (26dB to 45dB SPL) Minimum Technical Requirements/Features for slight to profound hearing loss:

· Minimum 26dB to Maximum 45dB SPL incoming sound amplification

· Adjustable Output (Frequency/Tone) for Ringer

· Adjustable Volume/Gain

· Multiple signalers (Ex: Ringer and Flasher)

· Sound clarity should have minimal distortion and static.

· Hearing Aid Compatible

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· External Speaker or Speaker Phone

· User volume reset

· Minimum 1-Year Commercial Warranty

· Jack for accessories

· Telephones shall include a minimum of two (2) of the following features:

a) Specialty buttons and/or functions

b) Bluetooth technology compatible with hearing aid streamers

c) Answering Machine

d) Caller ID

CLIN 0009: Power Gain Corded Telephone >45dB Minimum Technical Requirements/Features:

· Minimum of 45dB incoming sound amplification

· Adjustable Output (Frequency/Tone) for Ringer

· Adjustable Volume/Gain

· Sound clarity should have minimal distortion and static.

· Multiple signalers (Ex: Ringer and Flasher)

· Hearing Aid Compatible

· Battery Backup for AC Powered Phones (Must power the amplifier)

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· External Speaker or Speaker Phone

· User volume reset

· Minimum 1-Year Commercial Warranty

· Jack for accessories

· Telephones shall include a minimum of two (2) of the following features:

a) Specialty buttons and/or functions

b) Bluetooth technology compatible with hearing aid streamers

c) Answering machine

d) Caller ID

CLIN 0010: Amplified Cordless Telephone Mild to Moderate Gain (26dB to Maximum 40 dB) Minimum Technical Requirements/Features:

· Minimum 26dB to a Maximum of 40dB for incoming sound amplification

· Adjustable Output (Frequency/Tone) for Ringer

· Adjustable Volume/Gain

· Sound clarity should have minimal distortion and static.

· Multiple signalers (Ex: Ringer and Flasher)

· Hearing Aid Compatible

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· External Speaker or Speaker Phone with Adjustable Volume

· User volume reset

· Minimum 1-Year Commercial Warranty

· Jack for accessories

· Telephones shall include a minimum of two (2) of the following features:

a) Specialty buttons and/or functions

b) Bluetooth technology compatible with hearing aid streamers

c) Answering Machine

d) Additional Headsets

e) Caller ID

f) Bluetooth compatibility

g) Available additional handsets

CLIN 0011: Power Gain Cordless Telephone (>40dB) Minimum Technical Requirements/Features:

· Minimum 40dB incoming amplification

· Adjustable Output (Frequency/Tone) for Ringer

· Adjustable Volume/Gain

· Sound clarity should have minimal distortion and static.

· Multiple signalers (Ex: Ringer and Flasher)

· Hearing Aid Compatible

· Battery Backup for AC Powered Phones (Must power the amplifier)

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· External Speaker or Speaker Phone with Adjustable Volume

· User volume reset

· Minimum 1-Year Commercial Warranty

· Jack for accessories

· Telephones must include a minimum of two (2) of the following features:

a) Specialty buttons and/or functions

b) Bluetooth technology compatible with hearing aid streamers

c) Answering Machine

d) Additional Headset

e) Caller ID

f) Bluetooth compatibility

g) Available additional handset(s)

CATEGORY 7: TINNITUS DEVICES

CLIN 0012: Tinnitus Table-top Sound Generators for Tinnitus Minimum Technical Requirements/Features:

· Table-top usage (Not ear level and cannot be programmed to function as a hearing aid)

· Adjustable volume control

· Power Supply/Charger included or Battery Operated

· Minimum of 12 selectable sounds (must include white noise broadband signal)

· Tinnitus sound generating

· Auxiliary Jack

· Battery Back-up/ Rechargeable Device

· Bluetooth enabled

· User guide/manual shall be easy to understand

· Product shall be easy to turn on and off

· Installation Guide

· Minimum 1-Year Commercial Warranty

· USB to 110 AC Power Adaptor - Optional accessory

· Table Top shall include a minimum of four of the following features:

a) LCD screen/ indicator lights

b) Adjustable backlight

c) Remote control

d) Continuous play

e) Timer options

f) Alarm clock

g) User-installable, downloadable Sounds/free APPs or SD card

h) Pause/Resume button

· Pillow Speakers - Optional accessory

Travel Table-top Sound Generators Minimum Technical Requirements/Features:

· Table-top usage (Not ear level and cannot be programmed to function as a hearing aid)

· Adjustable volume control

· Power Supply/Charger included or Battery Operated

· Minimum of 10 selectable sounds (must include white noise broadband signal)

· Bluetooth enabled

· Tinnitus sound generating

· Auxiliary Jack

· Rechargeable Device

· Portable (weight 12 ounces or less)

· Continuous play

· Installation Guide

· Operations Instructions

· Minimum 1-Year Commercial Warranty

· Pillow Speakers - Optional accessory

· USB to 110 AC Power Adaptor - Optional accessory

B.2.1.7 COMMERCIAL WARRANTY

The contractor shall provide a commercial warranty that meets or exceeds industry standards as applicable to the product and standard commercial practice. However, many line items have minimum warranty terms please ensure that items offered meet these minimum. Commercial warranties will vary by product and listed in the minimum technical requirements. The vendors must be able to maintain product continuity and usage during times when demands may peak. The contractor shall provide a point of contact in the appropriate box on Attachment 4 “Key Points of Contact” for the Denver Logistics Center to initiate the warranty process.

B.2.2 IDIQ TERMS AND CONDITIONS

B.2.2.1 ORDERING INFORMATION

Supply chain management issues are handled by the Denver Logistics Center (DLC). The DLC is paramount in the ordering, receiving, and supply distribution process. The DLC will issue ROES delivery orders to the contractor which shall indicate the specific item(s) ordered, the quantities of the item(s) ordered, and all necessary delivery and invoicing procedures.

B.2.2.2 CONTRACT ORDERING OFFICERS

The Contractor shall provide the products specified in the schedule directly to the VA DLC at the prices awarded herein and under the terms and conditions set forth in the contract upon receipt of a delivery order signed by an OO and or CSAS CO with purchasing authority on behalf of the DLC.

VA DLC is the only entity with authorization to place orders against the contract(s). DLC delivery orders will be sent electronically to the Contractor. Upon receipt of delivery order from the DLC, the Contractor shall fulfill the order and ship the items to the DLC address noted in B.2.3 Delivery and Shipping Requirements below. Delivery is F.O.B destination.

B.2.2.3 COMMUNICATION OF ORDERS

The contractor shall confirm receipt of delivery orders Computer to Computer Electronic Data Interchange (EDI), Email from VA CSAS CO and/or OO within two (2) business days.

B.2.2.4 CONTRACT MINIMUM AND MAXIMUM

The minimum guaranteed amount will be $10,000.00. per contract awarded. The Government’s obligation for the minimum guaranteed amount applies only in year one ordering period of the contract, but this will not apply to the option years. If the Contractor receives total orders for less than the minimum amount in year one, the Government will pay the difference between the amount ordered and the minimum amount guaranteed for the year one ordering period of the contract; this payment may only occur once, not annually.

The Government has no obligation to award orders beyond the minimum guaranteed amount. In accordance with FAR 16.504(a)(4)(ii), the maximum aggregate value for all contracts awarded under this solicitation shall not exceed $23,000,000.00.

B.2.3 DELIVERY AND SHIPPING REQUIREMENTS

B.2.3.1 DELIVERY

Delivery schedule specified on delivery orders issued against resultant contract is the date material is due, not the shipping date. Orders may be shipped early to ensure delivery prior to the due date. All orders must be received within 30 days after receipt of orders.

Partial deliveries are authorized; however, the complete order is due within the agreed contract delivery period. Any items not received within the agreed period will be considered delinquent.

Deliveries to VA DLC can be made to the following address:

Department of Veterans Affairs Denver Logistics Center 555 Corporate Circle Golden, CO 80401-5621

Urgent Delivery. Urgent Delivery may be required. Whether it is required will be specified in the delivery order. When the contract delivery schedule does not specify urgent delivery requirements, the VA CSAS may contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within one (1) business day after receipt (The Contractor shall confirm telephonic replies in writing). If the Contractor agrees to accelerate the delivery, the Government agrees to pay the difference between Standard and expedited freight costs for urgent delivery. Any additional requirements shall be specified on the individual delivery order.

B.2.3.2 SHIPPING

All items on the delivery order will be shipped to “ship-to” address designated on the order. The shipping container shall be clearly marked to indicate the following:

(1) Vendor Name and address, Contract Number

(2) VA Order Number (Example: 791DXXXX)

(3) Vendor Part Number(s)

A packing list, which includes the description of material shipped, including the contract number, delivery order number, name of item, item number, quantity, number of containers, and package number (if any). If the shipment is a partial shipment, the packing list must indicate the quantities delivered and the balance remaining to be delivered.

If more than one order is shipped per container, each order shall be packaged in a separate container or package and must contain an individual packing list, as specified above, for that order.

Items supplied under the contract shall be individually commercially packaged with Serial Number indicated on the outer individual item box which ensures arrival at destination in a satisfactory condition (not damaged due to packaging failures during normal handling) for further redistribution to individual users. Packaging shall not include cross-selling literature for other products, which have not been specifically awarded.

B.2.3.3 INSPECTION AND ACCEPTANCE

The acceptance paragraph in FAR 52.212-4(a) is based upon the assumption that the Government will rely on the Contractor’s assurances that the commercial item tendered for acceptance conforms to the IDIQ requirements. The Government’s inspection of commercial items will not prejudice its other rights under the acceptance paragraph.

B.2.4 CONTRACT ORDERING PROCEDURES

B.2.4.1 ORDERING INFORMATION

VA CSAS Contracting Officer or duly appointed DLC OOs at the DLC are authorized to place delivery orders directly with the Contractor. Delivery orders will include the specific item description, item quantities and product number contained in the contract. Delivery orders will also provide delivery information and any other special instructions in accordance with the terms and conditions of the contract.

Purchases made under this contract by the VA CSAS Contracting Officer or by duly appointed ordering officers at the DLC, for delivery to the address shown in B.2.3.1, will be made at the contract price, which includes shipping. All delivery orders shall be subject to the terms and conditions of this contract.

In the event of any conflicts between contract and delivery order terms shall resolved giving preference to the contract.

B.2.4.2 PRODUCT REMOVAL OR RECALL

The warranty shall be equal in duration to the term contractor offers and shall run from the date of the delivery of the corrected or replaced supplies. “When supplies are returned to the Contractor because of a product removal or recall, the Contractor shall be responsible for all shipping costs to include shipping on replacement product if necessary.”

Provide a copy of the notification in (a) below to the current Contracting Officer (CO), and Contracting Officer Representative (COR), along with a list of all Government agencies and/or VA facilities notified.

The following steps shall immediately be taken by the Contractor or manufacturer:

Notify the DLC Director at the following address:

Director, VA Denver Logistics Center PO Box 25166 Denver, CO, 80225-1709

Physical Address Director, VA Denver Logistics Center 555 Corporate Circle Golden, CO 80401

Main Phone Line: 303.273.6250 Main Fax Line: 303.215.9072

The notification shall be in writing, by the most expeditious manner possible. Provide two copies of the notification, which shall include, but not be limited to the following:

1) Complete item description and/or identification, order numbers for customers and the contract number assigned because of an award on this solicitation.

2) Reasons for modifications, removal, or recall.

3) Necessary instructions for return for credit, replacement, or corrective action.

Send a copy of the notification above to:

Veteran’s Health Administration 24 Frank Lloyd Wright Drive, Lobby M Ann Arbor, MI 48106

Provide the above information to all Government agencies and VA Facilities who purchased the product.

B.2.4.3 NOTIFICATION OF SUBSTITUTED AND BACK-ORDERED

The Contractor shall notify the ordering officer, contracting officer representative and contracting officer within one (1) business day for non-emergency orders and within four (4) hours of an emergency order if any items cannot be delivered in accordance with the individual delivery order requirements. To ensure that the correct items are shipped, the Contractor shall not substitute items without prior approval by order point of contact. Instances where the Contractor cannot meet the Government’s requirement(s), the Contractor shall notify the order point of contact of the shortest delivery period available. If the Contractor’s shortest delivery period is not acceptable to the Government, the Government reserves the right to procure the item(s) from other sources.

The Contractor agrees to supply established item(s) to satisfy the Government’s requirement when an order is placed under the contract during the duration of the effective period of the contract. If, however, contractor determines to terminate production or supply of the selected item and contemplates replacement with alternative item, the Government reserves the right to evaluate the potential replacement item(s). There is no guarantee that the Government will evaluate any replacement item(s) favorably. If the Government determines the replacement item(s) as unacceptable, the individual item(s) may be cancelled.

B.2.4.4 PRODUCT REFRESH

Product refresh is when a current CLIN is no longer being manufactured due to obsolescence and the product item is being replaced with a newer, and more often, a superior version of the same item. The current CLIN product will be revised to reflect the refreshed product information, manufacturer’s part number, etc. No price increase on a product refresh shall be allowed.

The Government reserves the right to not accept the products offered under product refresh. The contractor will be notified in writing if a product refresh is not accepted. All products offered shall be provided with the warranty that is agreed upon for this contract. See Section B.2.1.7 Commercial Warranty.

The contractor agrees to ensure that all upgraded improved/replaced products meet American with Disabilities Act (ADA) and Health Information Portability and Accountability Act (HIPAA) Federal requirements.

The offerors shall submit descriptive literature that meets or exceeds the minimum technical specifications of this solicitation as stated in section B.2.1.6 Minimum Technical Requirements. Note: Descriptive Literature, as used in this provision, means information (e.g. illustrations, drawings, product documentation and brochures) that is submitted as part of the proposal. Descriptive literature is required to establish details of the product offered such as the minimum technical requirements and functions described in B.2.1.6 and pertain to significant elements such as design, materials, components, performance characteristics and functions along with methods of manufacturing and assembly.

Descriptive literature shall provide general information pertaining to product characteristics and or explanations of product operation in enough detail to enable evaluation of the product. Notes within a manufacturers or dealer’s catalog do not meet this requirement. The vendor shall produce a current commercial price list that demonstrates that the products offered are available commercially. If the product is provided on the Federal Supply Schedule (FSS) then submit a copy of the FSS product list.

The Product Warranty Information shall be provided and address the length and terms of the warranty per product. The offeror shall submit Attachment 2 - Detailed Product Information for CLINs. The request shall be submitted in writing to the COR, with a copy to the CS and CO, for review and recommendation of approval to be submitted to the CO. The contractor shall be limited to one (1) product refresh request per calendar year. If approved by the Government, the CO shall prepare a bilateral modification for execution.

B.2.4.5 REPLACEMENT WITH ALTERNATIVE SUPPLY

The Contractor agrees to supply established item(s) to satisfy the Government’s requirement when an order is placed under the contract during the duration of the effective period of the contract. If, however, Contractor determines to terminate production or supply of the selected item and contemplates replacement with alternative item, the Government reserves the right to evaluate the potential replacement item(s). There is no guarantee that the Government will evaluate any replacement item(s) favorably. If the Government determines the replacement item(s) as unacceptable, the individual item(s) may be cancelled.

B.2.4.6 CONTRACT MODIFICATIONS

The IDIQ contract may only be modified by written modification, executed by a CSAS warranted CO. The Contractor shall not provide products that are not expressly awarded in the contract or order. Any changes to the terms and conditions of the contract shall be accomplished via bilateral modification.

B.2.4.7 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance and Surveillance Plan (QASP). The principal evaluator of the Contractor’s work quality is the Government Contracting Officer Representative (COR) in coordination with the Contracting Officer (CO). The purpose of the QASP is to describe the systematic methods used to monitor the contract IDIQ performance and the identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in Attachment 7 – Quality Assurance Surveillance Plan. The QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes the quality assurance documentation requirements, and describes the analysis of quality assurance monitoring. This QASP is based on the premise the Government desires to maintain a quality standard in customer experience.

This QASP is a “living document” and the Government may review and revise it on a regular basis. The Government will coordinate changes with the contractor through contract modification. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing the surveillance activities. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

The Government shall evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

B.2.4.8 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

The Contractor’s performance on the IDIQ will be reported to the Contractor Performance Assessment Reporting System (CPARS) on an annual basis. The CO and COR will make use of information from Attachment 6 - Contractor Discrepancy Reports (CDRs), as well as any additional knowledge and information available to them with respect to the Contractor’s performance, to complete the CPARS. Contractors shall familiarize themselves with the CPARS process and be prepared to respond to reports entered by the CO and COR.

B.2.4.9 CONTRACTOR PERFORMANCE METRICS

The performance requirement summary below defines the performance standards and acceptable performance levels associated with this IDIQ contract and resulting orders. The Contractor’s performance shall be evaluated based on standards in table below.

Page 1 of Page 1 of

B.3 SCHEDULE OF ITEMS

a) Completing the Schedule and Associated Attachments: The offeror shall provide prices in Attachment 1 for a base year and four option year periods identified in this section of the Schedule of the Items in conformance with the product technical requirements as identified in section E.2.2. Prices awarded for the base and option year periods will remain in effect for the respective contract base year or option periods, if exercised. Evaluation of options and award of option year pricing shall not obligate the Government to actual exercise of any option(s) period.

Note: The Government will reject offerors for line items that are priced for base years and not priced on all option periods.

b) Estimated Quantities: The estimated quantities listed in the Schedule of Items are estimated and are NOT commitments. Estimated Quantities listed for each CLIN are estimates of the total annual requirement for the described product. The Government may place orders at quantities for greater or less than the estimated total quantity as stated in the schedule of items. There is no express or implied guarantee that the quantities will be ordered regularly. In addition, there may be up to 4 awards per CLIN and thus no awardee will receive all orders.

c) Optional Sub Line Items: Schedule E.2.2 Optional Sub-Line Accessories and/or parts Items are optional and are designated only for product accessories and/or parts that are available for the corresponding contract line-item number (CLIN) model. There will be no award for Sub-Line Items unless an award is made for a corresponding CLIN model/package. Unit pricing for these items shall be provided in the designated spaces. The offeror must submit a proposal for the Base and all Options for each accessory and or part being offered. If optional accessories and/or parts are offered, the offeror shall complete Attachment 2- Detailed Product Information for Contract Line Item, which requires the offeror to list the items, part numbers, commercial price and the offered price. The prices offered for any Schedule E.2.2 OPTIONAL SUB-LINE Accessories and/or parts (Attachment 1) offered will be excluded from the price evaluation for CLIN award purposes.

d) Commercial Packaging: Items supplied under the contract shall be individually commercially packaged in a manner which insures arrival at destination in a satisfactory condition (not damaged due to packaging failures during normal handling) for further redistribution to individual users. Packaging should not include cross-selling literature for other products, which have not been specifically awarded.

B.3.1 CLIN 0001 – Radio Frequency TV Amplification Devices

CLIN 0001A – Optional SUB LINE Accessories and/or parts offered for CLIN 0001

CLIN 0001 and CLIN 0001A Commercial Warranty Information

B.3.2 CLIN 0002 –Signaling / Alerting Systems - Table Top Receiver

CLIN 0002A – Optional SUB LINE Accessories and/or parts offered for CLIN 0002

CLIN 0002 and CLIN 0002A Commercial Warranty Information

B.3.3 CLIN 0003 –Signaling / Alerting Systems -Smoke Detector/Alarm/transmitter (whether separate or combined with Carbon Monoxide detector/alarm)

CLIN 0003A – Optional SUB LINE Accessories and/or parts offered for CLIN 0003

CLIN 0003 and CLIN 0003A Commercial Warranty Information

B.3.4 CLIN 0004 –Signaling / Alerting Systems - Carbon Monoxide Detectors

CLIN 0004A – Optional SUB LINE Accessories and/or parts offered for CLIN 0004

CLIN 0004 and CLIN 0004A Commercial Warranty Information

B.3.5 CLIN 0005 – Bed Shakers

CLIN 0005A – Optional SUB LINE Accessories and/or parts offered for CLIN 0005

CLIN 0005 and CLIN 0005A Commercial Warranty Information

B.3.6 CLIN 0006 – Alarm Clocks

CLIN 0006A – Optional SUB LINE Accessories and/or parts offered for CLIN 0006

CLIN 0006 and CLIN 0006A Commercial Warranty Information

B.3.7 CLIN 0007 – Personal Amplifiers

CLIN 0007A – Optional SUB LINE Accessories and/or parts offered for CLIN 0007

CLIN 0007 and CLIN 0007A Commercial Warranty Information

B.3.8 CLIN 0008 –Amplified Corded Phones: Moderate Gain (26dB to 45 dB SPL)

CLIN 0008A – Optional SUB LINE Accessories and/or parts offered for CLIN 0008

CLIN 0008 and CLIN 0008A Commercial Warranty Information

B.3.9 CLIN 0009 –Power Gain Corded Telephone >45dB

CLIN 0009A – Optional SUB LINE Accessories and/or parts offered for CLIN 0009

CLIN 0009 and CLIN 0009A Commercial Warranty Information

B.3.10 CLIN 0010 –Amplified Cordless Telephone Mild to Moderate Gain (26dB to Maximum 40 dB)

CLIN 0010A – Optional SUB LINE Accessories and/or parts offered for CLIN 0010

CLIN 0010 and CLIN 0010A Commercial Warranty Information

B.3.11 CLIN 0011 –Power Gain Cordless Telephone (>40 dB)

CLIN 0011A – Optional SUB LINE Accessories and/or parts offered for CLIN 0011

CLIN 0011 and CLIN 0011A Commercial Warranty Information

B.3.12 CLIN 0012 –Tinnitus Devices

CLIN 0012A – Optional SUB LINE Accessories and/or parts offered for CLIN 0012

CLIN 0012 and CLIN 0012A Commercial Warranty Information

Page 1 of Page 1 of Page 1 of Page 1 of

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance.