Attachment A - Revised Statement of Work - Janitorial - Chattanooga.pdf

STATEMENT OF WORK

JANITORIAL SERVICES FOR CHATTANOOGA NATIONAL CEMETERY

A. BACKGROUND:

Chattanooga National Cemetery is in Chattanooga, TN, located in Hamilton County approximately three miles southeast of Chattanooga's city center at the following address:

1200 Bailey Ave.

Chattanooga, TN 37404

All janitorial services shall be performed in accordance with the Statement of Work contained in this contract and following guidelines in Occupational Safety and Health Administration

(OSHA) and the NCA Environmental Management System (EMS).

B. PERIOD OF PERFORMANCE:

Base Year: November 1, 2026 – October 31, 2027

Option Year One: November 1, 2027 – October 31, 2028

Option Year Two: November 1, 2028 – October 31, 2029

Option Year Three: November 1, 2029 – October 31, 2030

Option Year Four: November 1, 2030 – October 31, 2031

C. SPECIFICATION/SCOPE:

Janitorial services are required for the Public Restrooms, Administrative Building and Maintenance

Building. The Public Restroom consist of two restrooms (male/female). The Administrative Building is used for administrative offices and includes one public restroom located in a separate building from the office. The Administrative Building includes two offices, kitchen area, front office, Public Information

Center (PIC), Budget area, and a storage room with refrigerator. The Maintenance Building includes an employee break area, two restrooms, two locker rooms with showers, and the Foreman’s office. Services shall include emptying trash receptacles, all trash receptacles shall be emptied with a new liner placed daily, and daily sweeping and mopping of all floors. Detailed cleaning is illustrated to ensure visitors to the National Cemetery experience a clean and safely sanitized facility. Janitorial services may also be required on weekends and Federal holidays, as designated by the Contracting Officer’s Representative

(COR), to support special cemetery occasions or holiday commemorations.

The Contractor shall furnish all equipment, supplies, materials, personnel, labor, supervision, transportation, and equipment necessary to perform janitorial services at Chattanooga National

Cemetery.

Janitorial services include cleaning once daily of all office spaces, utility spaces, employee and public restroom areas, approximately 5,000 SQ FT. Including the Cemetery’s perimeter exterior as follows:

- Chattanooga National Cemetery Administration Building

- Chattanooga National Cemetery Public Restroom

- Chattanooga National Cemetery Maintenance Complex

D. GENERAL REQUIREMENTS

Services shall be rendered daily, Monday through Friday, from 7:30am to 4:00pm local time, including Federal holidays. The following is a list of all Federal holidays:

“and any other day declared a holiday by the President of the United States.”

D.1 Cleaning of Public Restroom – Daily and Holidays

PROCEDURES

1. All public restroom interior trash cans shall be emptied and cleaned/sanitized daily.

Contractor shall leave two extra liners in each trash can. Cemetery will provide interior trash cans.

2. All sinks, mirrors, toilet, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily.

3. All glass and brass surfaces to include but not limited to countertop vanities, door push plates

& mirrors shall be cleaned with an appropriate glass cleaner so that the surface is free of grease, dirt, and smudge marks daily. Where windows exist; windows shall be cleaned with glass cleaner inside and outside.

4. Furnish supplies and fill soap dispenser, hand sanitizer dispenser, toilet paper, women’s sanitary receptacles, automatic air sanitizers and paper towel holders.

5. Tile and concrete floors shall be swept and wet mopped daily with a heavy bleach solution.

6. Light fixtures and ceiling shall be kept free of debris and cobwebs.

7. Contractor shall provide, refill, and maintain adequate supply of toilet paper, paper towels and provide disposable soap dispensers, and disposable air fresheners daily. Contractor shall ensure additional back-up rolls are available for each restroom.

8. All inside & outside entrance doorways and bottom corners shall be swept free of bugs, cobwebs, and debris daily. Restroom doors shall be wet wiped with a bleach solution inside/outside and top to bottom to include top horizontal surface.

9. All public restroom interior trash cans shall be emptied and cleaned/sanitized daily.

10. Agency mandatory requirement - upon the completion of cleaning the restrooms, the cemetery restroom daily checklist (Checklist A – end of this document) shall be completed for all cemetery restrooms, signed and submitted to the COR daily. Cemetery will provide clipboards, pens, and checklists.

11. All supplies and equipment shall be kept in an organized manner in a designated area within the CNC (Chattanooga National Cemetery) building.

Columbus Day/Indigenous People’s Day

Washington’s Birthday

Veterans Day Memorial Day

Thanksgiving Day Juneteenth

Christmas Day Independence Day

New Year’s Day Labor Day

Martin Luther King’s Birthday Washington’s Birthday

NOTE: No other sprays, scents, cleaning products or toilet tablets are authorized to be utilized outside the specifications herein.

D . 2 Cleaning of Administration Building – Including Employee Restroom – Daily and Holidays

Performance consists of cleaning one employee restroom and two offices, administrative area, budget area, storage room with refrigerator and kitchen area. Work may be required on weekends and Federal Holidays as designated by the Contracting Officers Representative for special Cemetery occasions or holiday commemorations.

NOTE: This is a daily Administrative Office cleaning to ensure all common surfaces are disinfected within CDC recommended guidelines which entails use of A heavy bleach solution or COR approved disinfecting wipes.

PROCEDURES

1. All interior trash cans shall be emptied and cleaned/sanitized. Contractor will leave a minimum of two extra liners in each trash can. Cemetery will provide interior trash cans.

Two offices, kitchen/breakroom, administrative area, budget area, public information (PIC) area, and restroom shall be wiped with a sanitizing agent, and each have a trash receptacle that will require emptying and replacement with a new liner.

2. Door handles at entrance, PIC sofas and desk, and water fountain shall be wiped with Clorox or alcohol wipes to ensure common public facing areas are sanitized.

3. The kiosk stainless steel and screen shall be wiped with an approved glass cleaning agent daily.

4. All sinks, mirrors, toilet, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily. A heavy bleach solution shall be utilized for sanitary requirements for the tile floors.

5. Cleaning of all glass and brass surfaces to include but not limited to tabletops.

6. In employee restrooms and kitchen area, all sinks, mirrors, toilets, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily.

7. Wood, tile, and concrete floors shall be swept and wet mopped or utilization of a wet

Swiffer (or equivalent) with a disinfecting cleaning solution and/or with a clean mop/wet pad according to type of flooring.

8. Contractor shall provide, refill, and maintain adequate supply of toilet paper, paper towels, disposable air fresheners, and disposable soap dispensers. Contractor shall ensure additional back-up rolls are available for the restroom.

9. Two entry rugs shall be vacuumed daily.

10. Agency mandatory requirement for restroom cleaning- upon the completion of cleaning two restrooms, the cemetery daily checklist (Checklist A – at the end of this document) shall be completed and signed for COR review daily. Cemetery will provide clipboards and checklists.

11. All supplies and equipment may be kept in an organized manner in a designated area within the Public Restroom

NOTE: Cemetery employees are responsible for the cleaning of their workstations daily.

NOTE: No other sprays, scents, cleaning products or toilet tablets are authorized to be utilized outside the specifications herein.

D.3 Cleaning of Maintenance Building – Including two Employee Restroom/locker rooms/Foreman

Office/Breakroom – Daily

Performance consists of cleaning two employee locker rooms, restrooms with showers, and all offices, rooms, and break room area. Work may be required on weekends and Federal Holidays as designated by the Contracting Officers Representative for special Cemetery occasions or holiday commemorations.

NOTE: This is a daily administrative office cleaning to ensure all common surfaces are disinfected within CDC recommended guidelines which entails use of a heavy bleach solution or COR approved disinfecting wipes.

1. All interior trash receptacles in prescribed areas shall be emptied and cleaned/sanitized.

Contractor shall leave a minimum of two liners in each trash can.

2. All sinks, mirrors, toilet, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily. A heavy bleach solution shall be utilized for sanitary requirements for the tile floors.

3. Cleaning of all glass and brass surfaces to include but not limited to tabletops.

4. All sinks, mirrors, toilet, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily in employee restroom and kitchen.

5. Furnish supplies and fill soap dispenser, hand sanitizer dispenser, toilet papers, woman sanitary receptacles, automatic air sanitizers and paper towel holders.

6. Wood, tile, and concrete floors shall be swept and wet mopped or utilize a wet Swiffer (or equivalent) with a disinfecting cleaning solution and/or with a clean mop/wet pad according to type of flooring.

7. Shower walls, floor, and plumbing fixtures will be cleaned with approved disinfectant and wiped dry.

8. Contractor shall provide, refill, and maintain adequate supply of toilet paper, paper towels, disposable air fresheners, and disposable soap dispensers. Contractor shall ensure an additional back-up roll is available for each restroom.

9. Entry rugs shall be vacuumed daily.

10. Agency mandatory requirement for restroom cleaning- upon the completion of cleaning two restrooms, the cemetery daily checklist (SAMPLE Checklist A – below) shall be completed and signed for COR review daily. Cemetery will provide clipboards and checklists. NOTE:

This Checklist may be changed.

11. All restroom interior trash cans shall be emptied and cleaned/sanitized daily. Contractor shall leave two extra liners in each trash can. Cemetery will provide interior trash cans.

12. All sinks, mirrors, toilet, counter tops, light switches, and door handles shall be cleaned, sanitized, and wiped to remove all excess standing water, spills, accumulation of objectionable material daily.

13. All glass and brass surfaces to include but not limited to countertop vanities, door push plates

& mirrors shall be cleaned with an appropriate glass cleaner so that the surface is free of grease, dirt, and smudge marks daily. Where windows exist; windows shall be cleaned with glass cleaner inside and outside.

14. Tile and concrete floors shall be swept and wet mopped daily with a heavy bleach solution.

15. Contractor shall provide, refill, and maintain adequate supply of toilet paper, paper towels and provide disposable soap dispensers, disposable air fresheners daily. Contractor shall ensure additional back-up rolls are available for each restroom.

16. All inside & outside entrance doorways and bottom corners shall be swept free of bugs, cobwebs, and debris daily. Restroom doors shall be wet wiped with a bleach solution inside/outside and top to bottom to include top horizontal surface.

17. All restroom interior trash cans shall be emptied and cleaned/sanitized daily.

18. Agency mandatory requirement - upon the completion of cleaning the restrooms, the cemetery restroom daily checklist (SAMPLE Checklist A – end of this document) shall be completed for all cemetery restrooms, signed and submitted to the COR daily. Cemetery will provide clipboards, pens, and checklists. NOTE: This Checklist may be changed.

19. All supplies and equipment shall be kept in an organized manner in a designated area within the CNC (Chattanooga National Cemetery) building.

NOTE: No other sprays, scents, cleaning products or toilet tablets are authorized to be utilized outside the specifications herein.

NOTE: Cemetery employees are responsible for the cleaning of their workstations daily.

NOTE: Cemetery employees are responsible for the removal and storage of personal items in shower i.e. towels, hygiene supplies, shower shoes, etc.

D.4 SEMI-ANNUAL DEEP CLEANING - Veterans Day and Memorial Day

Performance consists of cleaning all windows internally and externally, shampooing all entry carpeted rugs, cleaning air vents and applying Mop and Glow or equivalent for the applicable surfaces in the entire building.

1. Windows: Contractor shall clean all Administration and Maintenance Building windows

(inside/outside) utilizing the most conventional method to ensure maximum results. Any state, local or federally approved solution may be used. Each window (inside/outside) shall be scrubbed, free of debris and wiped dry upon completion where safely feasible. Window seals shall be scrubbed free of any stains or debris.

2. Contractor shall polish all metal handles.

3. Contractor shall vacuum air vents and remove from sockets, when possible, to clean/brush any dust/webs or other debris.

4. Contractor shall shampoo all entry rugs twice annually utilizing the wet vacuum-cleaning method.

5. Contractor shall mop all wood floors, kitchen tile and bathroom tile with Mop and Glow or equivalent. Contractor shall use products that are applicable to each surface. To prevent damage to floors, Contractor shall only place the carpeted mats back in their locations when both the mats and floors are completely dry.

Note: Carpet shampoo service must be completed with a COR approved ‘carpet cleaning device’ and an industry standard cleaning product approved by the COR.

D.5 Contractor Furnish Supplies

The Contractor shall furnish all Restroom and Kitchen areas in all locations with sufficient supplies listed below, to ensure they ARE NOT depleted.

- Extra backup supplies may be stored in the designated Janitorial Supply Closets

- The Contractor will be responsible for furnishing and maintain supply of the following items:

- Hand Soap for Restrooms and Kitchen areas

- Hand Sanitizer for automatic dispenser

- Paper hand towels to all mounted dispensers

- Toilet seat covers for Restrooms

- Sanitary bags for Ladies restroom

- Waste basket liners for all Building Watse Receptacles

- Cleaning Solutions

- Germicide and Disinfectants

- Automatic Air Sanitizers

- Batteries for Automatic Dispensers

E. STANDARDS OF CONDUCT

The Contractor shall be responsible for the ethical conduct of its employees. These standards and regulations are enforceable under Title 38, U.S.C. Section 218.

Contractor personnel shall adhere to the following standards of dress and conduct while performing work at National Cemeteries:

1. Contractor shall maintain satisfactory conduct and work performance of its personnel, including administering disciplinary action when determined necessary. It will be at the discretion of the COR to initiate immediate removal of Contractor personnel from cemetery grounds if conduct standards are not adhered to during contract performance.

2. Contractor shall remove his/her employee from the cemetery for cause to include but not limited to willful misconduct and/or unacceptable performance of the work required under the contract. Misconduct shall form the basis for immediate contract enforcement action, to include immediate removal from the cemetery.

3. Contractor-furnished personnel, supplies, services, equipment, and materials, including personnel provided and necessary for contract performance shall be consistent and fully compliant with applicable OSHA, federal, state, county, and local ordinance laws & regulations. The Contractor is responsible for training its personnel regarding safety precautions and procedures prescribed by OSHA Standards.

4. Contractor personnel appearance and conduct shall always be professional and unobtrusive.

Contractor employees shall dress in appropriate organizational clothing with a name and/or emblem of the company’s name on their clothing. No other clothing with advertisements or lettering shall be utilized. Questions from cemetery visitors shall be politely referred to or directed to cemetery personnel.

5. Shirts, T-shirts, long pants, neat jeans or walking shorts are permissible. Contractor personnel shall always be fully clothed, to include an upper garment to cover the body from waist to neck. Tank tops as an outer garment are prohibited, as well as many garments which have a message or slogan affixed thereon. This contract is conducted at National Cemeteries, and the utmost respect is required during these duties.

6. Contractor personnel shall conduct themselves in a respectful manner, not engaging in loud boisterous behavior or use profane or abusive or otherwise inappropriate language. Radio, headphones, earbuds, recording devices and/or video or otherwise electronic games/devices are not permitted while performing work on the grounds of the cemetery.

7. NCA Directive 8500: Photography and video recording are prohibited at National

Cemeteries. Requests for photography and videos will be evaluated for approval or disapproval by the Cemetery Director.

8. Consume food and beverages only within areas designated by the COR(s). Contractor personnel shall not eat or drink beverages except water or non-alcoholic beverages while in the work area. The use of intoxicating beverages, tobacco, and/or drugs on cemetery premises is strictly prohibited, a violation of Federal Law and will not be tolerated.

9. Contractor personnel shall take all necessary precautions to prevent damage to cemetery property, structures, and grounds during performance of this contract. The Contractor shall be liable for replacement costs for property damaged as a result of actions by contractor personnel. There is no limitation on the Contractor’s liability. In no event shall the

Government indemnify and hold harmless the Contractor from any or all damages and expenses of any kind for harm incurred by the Contractor, or from all damages, expenses, or claims, which may arise from third party claims.

F. USE OF CEMETERY FACILITIES

1. The Government shall not be responsible for any loss, damage, or theft of contractor items, nor shall free telephone service be provided. Contractor shall be responsible for acceptable standards of housekeeping and custodial maintenance of cemetery facilities used by contractors’ employees.

2. Parking is not a condition or term of this contract. However, when local conditions are such that parking is permitted, Contractor employees may park privately owned vehicles in the area designated for parking by the COR.

3. The Contractor shall be responsible for safely handling any chemicals, cleaning solutions, etc. in accordance with manufacturers recommendations. An MSDS (Material Safety Data

Sheet) is required for all chemicals and cleaning solutions used in performance of this contract.

4. Electricity and water will be furnished by the Government.

G. SAFETY & SECURITY

1. The Contractor shall always exercise care and caution in performing the duties described in the statement of work so as not to cause injury to themselves or to other persons.

2. The Contractor shall perform the assigned task and duties in a safe manner in accordance with

VA, NCS, and OSHA regulations and policies.

3. The Contractor shall indemnify to protect itself, and render the United States Government, its employees, agents, and representatives, harmless from any liability resulting from personal injury arising out of performance of the work contained herein.

4. The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the schedule or elsewhere in the contract.

5. Upon any injury, incident or accident of the Contractor or employees, the Contractor shall report immediately circumstances of accident, injury, or incident.

(End of Work Statement)

CHECKLIST A

COMMENTS

DATE

Mirrors

Sinks

Toilets

Floors

Trash

Emptied

Light Fixtures

Soap

Dispenser

Heat/Air

Walls and

Doors

Stall

Partitions

Air Freshner

Dispenser

Towels

Toilet Paper

Soap

Air Freshner

Work

Completed by

Work

Inspected by

OAI SAM 3.1.6A: Restrooms are inspected, cleaned, and supplied daily. Restroom checklists should be completed during inspection and visibly posted in each restroom

Restrooms are to be inspected daily on the days they are open to the public.

SUN. MON. TUE. WED. THUR FRI. SAT.

CLEAN DAILY

CLEAN WEEKLY - (Or as needed)

CLEAN MONTHLY - (Or as needed)

CHECK DAILY (Replenish as necessary)