36C78619Q0134-003.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan: Inspections will be conducted by the COR or his/her designee. A completed evaluation covering the items listed in the “Management Support

Rating Criteria” (enclosed below) will be forwarded to the Contracting Officer every six (6) months, by the COR.

A surveillance report will be prepared by the COR and forwarded to the Contractor. The

Contractor shall respond to any complaints and/or ratings of poor performance within five (5) calendar days, after receipt of the report.

MANAGEMENT SUPPORT RATING CRITERIA

3. The criteria for acceptable and unacceptable performance are as follows:

A. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

B. If the quality of work does not comply with the contract requirements the COR will initiate and the Contractor shall be required to complete a Contract Discrepancy Report (CDR).

C. The CDR will require the Contractor to explain in writing why performance was unacceptable, how performance will be returned to an acceptable level, and how recurrence of the problem will be prevented in the future. The Contractor will not be paid for services not rendered in accordance with the standards set forth in this contract.

D. If the level of performance is deemed unacceptable to the Government concurrent with two unsatisfactory ratings, monthly payment will be reduced for unsatisfactory performance by the percentage as shown in the chart below:

(3) TURF MAINTENANCE

Performance

Standard

Minimum Acceptable

Level (MAL)

Desired Level (DL) Disincentive Incentive

Turf

Maintenance

90 % of Turf area is weed free. Healthy and green appearance.

95 % of Turf area is weed free. Healthy and green appearance.

20% of invoice deduction for failing to meet

MAL

Full payment of invoice

Turf

Maintenance

90 % of Turf area is free of pest/Grubs with healthy and green appearance

95 % of Turf area is free of pest/Grubs with Healthy and green appearance.

20% of invoice deduction for failing to meet

MAL

Full payment of invoice

Turf

Maintenance

90 % of Turf area is free of pest/Fire ants with healthy and green appearance

95 % of Turf area is free of pest/Fire ants Healthy and green appearance.

20% of invoice deduction for failing to meet

MAL

Full payment of invoice

Turf

Maintenance

90 % of Turf area is free of pest/Armyworms with healthy and green appearance

90 % of Turf area is free of pest/Armyworms with healthy and green appearance

20% of invoice deduction for failing to meet

MAL

Full payment of invoice

Report

Submittals

Turns in all required submittals 95% of the time.

Turns in all required submittals

100% of the time.

5% deduction from invoice for failure to meet

MAL.

Full payment of invoice

Safety

Maintained during operations

No accidents due to contractors, behavior or failure to take safety precautions.

No accidents due to contractor’s behavior or failure to take safety precautions.

5% deduction from invoice for safety violation.

Full payment of invoice