36C78619Q0101-003.docx

ATTACHMENT A- DIAGRAM OF GRAVES (for the purposes of excavation, backfill, and interments)

ATTACHMENT B - SITE PLAN

ATTACHMENT C - PERFORMANCE OF WORK REQUIREMENTS SUMMARY

1. The purpose of this exhibit is to:

List the contract requirements considered most critical to acceptable contract performance.

Show, where applicable, the maximum allowable degree of deviation from perfect performance for each requirement that shall be allowed by the Government before contract performance is considered unsatisfactory.

Define the procedure the Government shall use in reducing the Contractor's monthly payment if satisfactory performance is not rendered.

2. The Government's quality assurance procedures are based on actual performance of the contract and all areas will be reviewed periodically, (e.g. weekly, monthly, quarterly, and semiannually).

3. The criteria for acceptable and unacceptable performance are as follows:

A. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

B. If the quality of work does not comply with the contract requirements the COR will initiate and the Contractor shall be required to complete a Contract Discrepancy Report (CDR).

C. The CDR will require the Contractor to explain in writing why performance was unacceptable, how performance will be returned to an acceptable level, and how recurrence of the problem will be prevented in the future. The Contractor will not be paid for services not rendered in accordance with the standards set forth in this contract.

D. If the level of performance is deemed unacceptable to the Government concurrent with two unsatisfactory ratings, monthly payment will be reduced for unsatisfactory performance by the percentage as shown in the chart below:

(1) GRAVE EXCAVATION, BACKFILL, AND INTERMENTS

Acceptable Level

(MAL)

Desired Level

(DL)

Surveillance

Grave Excavation, Backfill, And Interments

COR Reports, Inspection, Patron feedback

Columbaria Inurnments

COR Reports, Inspection, Patron feedback

Observation, COR Reports, Inspection

Equipment Readiness

COR Reports, Inspection

GRAVE CASKET/CREMAIN

EXCAVATION AND BACKFILLING

All grave casket/cremation sites were ready within one (1) hour prior to the interment services.

For those burials utilizing an outer container, graves were ready within 1 hour and 15 minutes prior to the service.

All gravesites were ready for viewing by next-of-kin within 1 hour and 30 minutes after the interment service.

Sod has been cut 4” – 6” deep to keep roots healthy and was replaced on the gravesite.

Excess backfill has been hauled and dumped in the temporary spoil location.

Existing headstones were removed to insure access for the vault and were placed under the casket in the gravesite before interment. Temporary markers were centered on the grave and in line with surrounding headstone.

Remains were transferred in a dignified manner from the interment shelter to the proper gravesite.

Casketed remains were lowered into the gravesite using a mechanical lowering device in and safe, efficient, dignified manner and without damage to the casket, using a 4-man team.

After backfilling is complete and compacted, the remaining two inches shall be filled with topsoil for the sod shall be replaced and tamped to ground level.

All floral arrangements were neatly arranged upon the grave and removed when unsightly.

Contractor personnel were provided to keep visitors away from the open gravesite.

All gravesites were ready for viewing by next-of-kin within 10 minutes after the interment service.

Niches shall be removed and installed using the appropriate security bit so as to prevent damage to the screws, rosettes and washers and be carefully removed by unscrewing the 4 screws while supporting the niche so as to prevent damage.

The niche shall be cleaned out by sweeping out and dust or debris. If an existing urn is in the niche care shall be made to not touch it. All brackets and fasteners shall be checked for tightness and tightened as needed.

The niche cover shall be placed carefully beside the niche as designated by the COR. The screws, rosettes and washers shall be carefully removed cleaned and placed to the side for reinstallation. Any items that are unserviceable shall by shown to the COR for replacement.

After the niche is placed the contractor shall reinstall the niche carefully by attaching the niche in all four corners securely with the screws, rosettes and washers with a temporary tag placed at the top left corner under the screw, rosette and washer.

Care shall be taken to ensure the niche is aligned and spaced evenly with the surrounding niches both niches vertically and horizontally.

The niche shall be cleaned of any dirt debris or handprints by washing or sanding to maintain the original finish. Any chips or nicks shall be sanded out to maintain the original finish and shape.

All floral bouquets and arrangements left at the shelter by the funeral party shall be neatly arranged at the foot of the column containing the inurnment. All wooden & metal stands from floral wreaths shall be removed before placing the wreath flat on the ground. The shelter shall be cleaned and ready for the next service within 30 minutes of the completion of the committal service.

Contractor shall be responsible for the cost to replace any niches damaged during and inurnment if the damage is found to be the fault of the contractor.

All floral arrangements were neatly arranged upon the grave and removed when unsightly.

Contractor shall be responsible for the cost to replace any niches damaged during and inurnment if the damage is found to be the fault of the contractor.

ATTACHMENT D – DECEDENT CHANIN OF CUSTODY

image1.jpg image2.jpg image3.jpg image4.jpeg image5.jpg