36C78619Q0053-004.pdf

ATTACHMENT III

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan: The QASP will consist of periodic inspections conducted by the COR or his/her designee, and by visitor input (in the form of complaints of poor service or responses on good service). A completed evaluation covering the items listed in the

“Management Support Rating Criteria” (enclosed below) will be forwarded to the Contracting

Officer every six (6) months, by the COR.

2. A surveillance report will be prepared by the CO and forwarded to the Contractor. The

Contractor shall respond to any complaints and/or ratings of deficient performance within five (5) calendar days, after receipt of the report. All visitor complaints deemed by the COR to require a written response to the Contractor, or administrative action, will be forwarded to the CO, as soon as possible, for action.

3. MANAGEMENT SUPPORT RATING CRITERIA

The criteria for acceptable and unacceptable performance are as follows:

A. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

B. If the quality of work does not comply with the contract requirements the COR will initiate and the Contractor shall be required to complete a Contract Discrepancy Report (CDR).

C. If the level of performance is deemed unacceptable to the Government concurrent with two unsatisfactory ratings, monthly payment will be reduced for unsatisfactory performance by the percentage as shown in the chart below:

Performance

Standard

Minimum

Frequency of

Inspection

Minimum Acceptable Level (MAL) Disincentive Incentive

CLIN 0001

Turf Maintenance

(Attachment E)

Bi-Weekly - 100% of visually prominent areas that are generally weed free.

- 95% of visually prominent areas with established turf that is generally free of bare areas.

- Safety hazards (holes, pests, hazardous trees and branches, sprinkler heads, etc.)

are identified and corrective action initiated within the same workday.

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment of invoice

CLIN 0002

Headstone

Cleaning and

Maintenance

(Attachment C)

Bi-Weekly 95% of headstones, markers, and niche covers that do not show evidence of debris or objectionable accumulations

Invoice deduction for unaccepted items for failing to meet MAL

Full payment

[1] CLIN 0003

Trimming and

Edging

[2] CLIN 0005

[3] CLIN 0033

[4] CLIN 0034

Mowing

(Attachment G)

Bi-Weekly - Visually prominent areas are generally weed free.

- Visually prominent areas with established turf is generally free of bare areas, there shall be no signs of "grass burns" caused by improper use of mowers.

- Turf in visually prominent areas is maintained within one inch above the range of that which is professionally recommended for that type and region according to the Cemetery Grounds

Management Plan. Optimally, the height is no more than half an inch above that range.

- Headstones show turf trimmed to the recommended mowing height. There shall be no signs of turf being scalped by string trimmers. String trimmers will have anti-scalping devices on always.

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

Minimum

Frequency of

Inspection

CLIN 0004

Irrigation

Management

(Attachment B)

3 Days Post

- Daily, weekly and monthly diagnostic, troubleshooting, and repair services to obtain Fully Functional Sprinkler System for Cemetery Operations

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

CLIN 0006

Shrub and Tree

Maintenance &

Trimming and

Fertilization, Pest

Treatments

(Attachments I &

J)

Bi-Weekly - Planting beds that are generally weed free

- Safety hazards (holes, pests, hazardous that are identified and corrective action initiated within the same workday.

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

CLIN 0007

Snow and Ice

Removal

(Attachment U)

1 Day Post

97% of snow and ice removed from all sidewalks, roads, committal shelters, columbarium areas throughout the cemetery

Invoice deduction for unaccepted areas for failing to meet MAL

Full payment

CLIN 0008

Sunken Grave

Repair

(Attachment K)

Bi-Weekly - Safety hazards (holes, pests, hazardous that are identified and corrective action initiated within the same workday.

- Gravesites have grades which are level and blend with adjacent grade levels.

- Sunken graves have been identified and repaired to re-establish the ground level in accordance with NCA Standards and

Measures.

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

CLIN 0009

Janitorial Services

(Attachment N)

Bi-Weekly - Maintaining all public restrooms, break rooms, honor guard room, administrative/public information building, maintenance building and committal shelters unaccepted areas for failing to meet MAL

Minimum

Frequency of

Inspection

CLIN 0010

Transportation of

Casket Remains

(Attachment O)

Date

100% of remains transported properly and on time.

Invoice deduction for unaccepted items for failing to meet MAL

Full payment

[1] CLIN 0011

Headstone Raise, Lower, Realign, Reset, Backfill

[2] CLIN 0012

Replacement receiving & setting

[3] CLIN 0013

Replacement receiving & setting

(Attachment D)

Bi-Weekly - The percent of upright headstones in active burial sections that are installed to be uniform in height (25”- 26” above ground) and horizontally and vertically aligned with inscriptions visible and installed to ensure a pleasing top line while compensating for ground contours.

Proper height and alignment of each headstone or marker is maintained.

- 100% of headstones, are set within 10 calendar days of receipt.

Invoice deduction for unaccepted items for failing to meet MAL

Full payment

[1] CLIN 0014

Sod removal and replacement of In-ground

[2] CLIN 0015

Sod removal and replacement of casketed sites

(Attachment F)

Weekly - 100% of grave re-openers during the growing season that show healthy turf re-established within 60 days of the interment.

- 100% of winter grave re-openers that show healthy turf re-established within

60 days of the start of the growing season.

Invoice deduction for unaccepted areas for failing to meet MAL

Full payment

CLIN 0016

Committal Shelter

Set-up/cleaning

(Attachment M)

Weekly Committal Shelters are properly cleaned and maintained

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Minimum

Frequency of

Inspection

CLIN 0017

Pond Maintenance

(Attachment Q)

Bi-Weekly 100% of ponds maintained and are free from algae and aquatic weeds

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

[1] CLIN 0018

Reflection Pool

Maintenance

[2] CLIN 0019

Maintenance on

Floating Fountains

(Attachment R)

Bi-Weekly Reflection Pool and Floating Pond

Fountains are properly maintained

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment of invoice

[1] CLIN 0020

[2] CLIN 0021

[3] CLIN 0022

[4] CLIN 0023

Maintenance of

Buffer Zone

Ponds

(Attachment S)

Weekly - 100% buffer zones generally weed free from outside edge of buffer zone from where it meets turf to edge of water.

- Maintain metal edging that is in place to include repair or replace.

- Shall keep all shrubs, planted grasses, palmetto bushes and trees trimmed and maintained at a proper size and shape.

- Shall maintain and repair all irrigation piping and heads

- Conduct weekly inspections of irrigation system.

- Shall keep buffer zones edged along all edges of turf.

unaccepted items/areas for failing to meet

MAL

Minimum

Frequency of

Inspection

Minimum Acceptable Level (MAL) Disincentive Incentive

[1] CLIN 0024

[2] CLIN 0025

[3] CLIN 0026

[4] CLIN 0027

[5] CLIN 0028

[6] CLIN 0029

[7] CLIN 0030

Pressure Washing

(Attachment P)

3 Days Post

Areas are pressure washed in accordance with schedule outlined in referenced attachment

Invoice deduction for unaccepted items/areas for failing to meet

MAL

Full payment

[1] CLIN 0031

Trash and Debris

Removal

[2] CLIN 0032

Sweeping of

Roads

(Attachment L)

Weekly 100% of cemetery are properly maintained

Invoice deduction for unaccepted areas for failing to meet MAL

Full payment

CLIN 0035

Leaf Collection

(Attachment H)

Bi-Weekly - Turf in visually prominent areas is free of debris

- Roads, curbs, sidewalks, paths, parking lots, entry features, and perimeter walls/fences are assessed as acceptable for their function based on a current

Facilities Maintenance Checklist

- fallen leaves are removed from

Cemetery grounds when required

Invoice deduction for unaccepted areas for failing to meet MAL

Full payment

CLIN 0036

Placement

/Removal of

Avenue of Flags

& Tent

(Attachment T)

Date

Flags are placed and removed with dignity. Equipment will be set up and taken down for Cemetery’s ceremony event.

Invoice deduction for unaccepted items/events for failing to meet

MAL