36C78619Q0027-002.pdf

Department of Veterans Affairs Abraham Lincoln National Cemetery National Cemetery Administration Statement of Work

Janitorial/Custodial Services

A. General Information

1. Tittle of Project: Janitorial Service Maintenance Contract

2. Scope of Work: The Contractor shall furnish all labor, supervision, professional expertise, equipment, and supplies. All equipment, supplies and activities shall be maintained, operated and performed in accordance with all applicable Federal, State, County, Village, and Township laws, ordinances and regulations including, but not limited to OSHA standards. Any damage to government property, etc., by the Contractor shall be repaired or replaced at Contractor's expense, as directed by the COR.

(a) This service contract at Abraham Lincoln National Cemetery, Elwood, IL, hereafter referred to as “Cemetery,” requires a contractor with past professional experience in janitorial maintenance. The overall responsibility of the Contractor is to plan, coordinate, organize, manage and perform the activities described herein, which are required to maintain an acceptable appearance of the cemetery facilities.

(b) National cemeteries are a final resting place for our nation's heroes and as such, the standards for management, maintenance and appearance of these cemeteries have been established by the National Cemetery Administration to reflect this nation's concern and respect for those interred there. The National Cemetery Administration (NCA) mission; The NCA honors veterans with a final resting place and lasting memorials that commemorate their service to our nation.

3. Background:

(a) Abraham Lincoln National Cemetery is located at 20953 W. Hoff Road; Elwood, IL 60421.

(b) The cemetery is approximately 149 acres.

(c) National Cemeteries are National Shrines. The standards of maintenance and appearance at these cemeteries must reflect this nation’s concern for those interred there. For this reason, strict adherence to the specification is required as well as National Cemetery Administration standards.

4. Type of Contract: Firm Fixed Price

B. Contract Award Meeting

The contractor shall not commence performance of the tasks in this Statement of Work until the contracting officer has conducted a “kick-off” meeting or has advised the contractor that a “kick-off” meeting is waived.

C. General Requirements

1. For every task, the contractor shall identify in writing all necessary subtasks (if any), associated costs by task, together with sub-milestone dates. The contractor’s subtask structure shall be reflected in the technical proposal and detailed work plan.

2. All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms.

National Cemetery Administration Statement of Work

Janitorial/Custodial Services

3. Where a written milestone deliverable is required in draft form, the VA will complete their review of the draft deliverable within 7 calendar days from the date of receipt. The contractor shall have 7 calendar days to deliver the final deliverable from date of receipt of the Government’s comments.

D. Specific Mandatory Tasks and Associated Deliverables:

1. Description of Tasks and Associated Deliverables: The contractor shall provide the specific deliverable described below within the performance period stated in Section E and Attachment A of this Statement of Work.

2. NCA Standards and Measures:

Facilities

a) Standard 1.1: Restrooms are clean, functional, sanitary, appropriately supplies (e.g., soap, paper towels/hand-dryer and toilet paper) and are accessible.

(1) Measure 1.1a: The percent of all cemetery restrooms that are inspected daily and determined to be clean and supplied in accordance with a Restroom Checklist. (clipboard visually posted in each restroom).

(2) Target 1.1a: 100%

3. DESCRIPTION OF SERVICES:

a) The contractor shall provide all supervision, personnel, equipment, supplies, supervision, (to include Material Safety Data Sheets) and other items and services necessary to perform the following janitorial/custodial services at Abraham Lincoln National Cemetery.

b) Areas to be served are the Public Information Center (PIC) building; Administration and

Maintenance Building and Honor Guard building.

c) Weekly services are as follows: All janitorial services for the Public Information Center (PIC) building; Administration/Maintenance Building and Honor Guard building shall be performed and completed Monday through Friday between the hours of 8:30am and 3:30pm.

d) Weekend services are as follows: All janitorial services for the Public Information Center

(PIC) restrooms and breezeway only shall be performed and Saturday and Sunday between the hours of 8:30am and 4:00pm.

e) Holiday services (excluding Memorial Day) are as follows: All janitorial services for the

Public Information Center (PIC) shall be performed between the hours of 8:30am and 3:30pm. Janitorial services are also required during the entire Memorial Day weekend (Saturday, Sunday and Monday – the last Monday in May) and on any other days designed by the COR.

National Cemetery Administration Statement of Work

f) Contractor shall accomplish all work in accordance with the technical specifications that have been provided as Attachments B to this solicitation. Overall work shall conform to the NCA Operational Standards and Measures.

g) The Contractor shall be responsible for:

e) Provide a safe working environment for Contractor, cemetery staff and general public.

f) Ensuring all work conforms to the NCA’s established National Standards.

4. STANDARDS OF EMPLOYEE CONDUCT:

a) Contractor and Contractor personnel shall be required to adhere to the following standards of dress and conduct while performing work in the National Cemetery. These standards and regulations are enforceable under Title 38, U.S.C., Part I, Chapter 9, Section 901.

(1) Be fully clothed at all times in matching uniforms, to include long slacks or pants and shirt, buttoned up from neck to waist. Clothing shall be clean each day. Any soiled clothing should be cemetery work-related that day. T-shirts and/or tank tops as outer garments are prohibited. Shoes/boots will have no holes or loose soles. Steel-toed shoes will be required in accordance with OSHA requirements. Contractor employees will maintain personal hygiene.

(2) Shall not engage in loud or boisterous behavior or use profane or abusive language. Shall show proper reverence during committal services.

(3) Shall neither eat nor drink beverages (except water or non-alcoholic drinks) in the work areas, nor in site of committal shelter during a service. Use of intoxicating beverages and/or drugs is strictly prohibited.

(4) Contractor personnel shall not lean, sit or stand on or against headstones or monuments.

No tools, equipment or other items will be placed or leaned on headstones or monuments.

(5) The only designated smoking area for Abraham Lincoln National Cemetery is located by the maintenance building. All other areas are designated as NO SMOKING.

5. PARKING AND VA REGULATIONS:

(a) Contractor employees may park privately owned vehicles in the area designated for parking by the COR. It is the responsibility of the Contractor to ensure his employees park in the appropriate designated parking areas. The Cemetery will not invalidate or make reimbursement for parking violations of the Contractor’s employees under any conditions.

Smoking is prohibited inside any buildings at the Cemetery. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

b) All contractor personnel operating vehicles on government property must possess a valid state driver’s license.

National Cemetery Administration Statement of Work

7. USE OF CEMETERY FACILITIES:

a) The Government shall not be responsible for any loss, damage, or theft of Contractor items. Contractor shall be responsible for acceptable standards of housekeeping and custodial maintenance of Cemetery facilities used by Contractor's employees.

b) The Government will allow the use of the janitorial closets at the cemetery site for use by the Contractor to store supplies and materials. The Government will not be responsible for any damage to or loss of the Contractor's equipment and supplies stored on the Government's premises.

c) The Contractor will be responsible for safely storing any chemicals, and cleaning solutions, etc. in accordance with manufacturer’s recommendations. An MSDS (Material Safety Data Sheet) is required for all chemicals, and cleaning solutions.

d) Electricity and phone service will NOT be furnished by the Government for the contractor’s work area. However, government will provide all electricity and water used on and for the cemetery facility.

7. INSPECTION AND CLEANING OF CEMETERY FACILITIES:

a) The Contractor will perform a weekly inspection on Wednesday or no later than Thursday.

During this inspection the appearance of the facilities will be observed, and any deficiencies noted within the scope of the contract and will be corrected as soon as practicable. Items that need correcting outside the scope of the contract will be reported to the Contracting Officer or his representative. Contractor will not correct items outside scope of the contract without an official modification to the contract through the Contracting Officer.

b) The Contractor will clean, when applicable, the public restrooms and maintenance building, as needed, but not less than daily. Cleaning shall include sweeping and mopping the floor, disposing of trash removing cobwebs from all areas, emptying trashcans, etc. All items stored in service building shall be in a neat orderly fashion. All janitorial work shall be in accordance with Attachment “B”.

c) The Contractor will be required to submit inspection reports and work accomplished to the

COR weekly.

8. SUPERVISION, WORK HOURS AND TRAINING:

a) Site Supervisor: A competent and experienced “Site Supervisor” shall be provided by the Contractor for not less than two (2) hours per day whenever work is being performed -other than trash and debris pick-up. In the absence of the Site Supervisor, the Contractor will appoint a crew foreman or employee who will be responsible to ensure that the work is

(i) being accomplished in an expeditious manner, (ii) performed in accordance with the contract specifications, and (iii) progress is being made without undue delay. The Site Supervisor will ensure all specifications are being met, ensure contract work does not conflict with ceremonies and funerals, and ensure employees are adequately supervised

National Cemetery Administration Statement of Work and proper conduct is maintained. BOTH SITE SUPERVISOR AND CREW FOREMAN ARE

REQUIRED TO BE FLUENT IN ENGLISH.

b) Work Hours: Work may be performed between the hours of 8:30a.m. to 3:30 p.m., Monday through Friday unless otherwise directed by the Cemetery Director or COR. At the Contractor’s request, and with the written permission of the COR, work may also be permitted to be scheduled for weekends and/ or Holidays. In emergency situations caused by the Contractor, or when severe adverse weather prohibits work during the week, the Contractor shall arrange with the COR to work on weekends and/or holidays in order to meet performance time frames. The Government shall not compensate the Contractor for any alternate work schedules needed for the Contractor to complete all contract work within the specified project duration. Contractor may need to work certain holidays depending on interment schedule. Notwithstanding, if any work under this contract will be required outside of the VA's normal working hours 8:00a.m. to 4:30p.m. Monday through Friday), the Contractor shall request for a deviation in writing to the COR at least 24 hours in advance. The COR will notify the appropriate individuals regarding Contractor's anticipated schedule and will provide written approval or disapproval to the Contractor.

(1) FEDERAL HOLIDAYS

(a) New Year’s Day (January)

(b) Martin Luther King’s Birthday (January)

(c) President’s Day (February)

(d) Memorial Day (May)

(e) Fourth of July (July)

(f) Labor Day (September)

(g) Columbus Day (October)

(h) Veterans Day (November)

(i) Thanksgiving Day (November)

(j) Christmas Day (December)

c) The Contractor shall be responsible for maintaining satisfactory standards of personnel conduct and work performance and shall administer disciplinary action as required. The Contractor shall remove employees for cause, to include, but not limited to, misconduct in performance of duty under these specifications and/or conduct contrary to the best interests of the Government.

d) The Contractor shall also be responsible for training and safety precautions for Contractor employees performing work under these specifications. OSHA standards shall be observed by the Contractor in all work performed. Appropriate safety equipment shall be furnished by the Contractor to Contractor personnel and shall be used as prescribed by OSHA standards, including (if applicable for the duties being performed) safety shoes, safety glasses, and hearing protection devices. The following OSHA and NFPA standards and codes are to be adhered to:

(1) Occupational Safety and Health Administration (OSHA) 29 CFR 1910 Safety and Health

Regulations for Personal Protection, Safety Color Codes, Portable Power Tools, Electrical Safety and Portable Electric Equipment.

National Cemetery Administration Statement of Work

(2) Site and Building Access: Maintain free and unobstructed access to facility emergency services and for fire, police and other emergency response forces in accordance with

NFPA 241.

9. PLACEMENT OF ORDERS:

a) Delivery Orders for services at Abraham Lincoln National Cemetery will be placed by the COR through the Contracting Officer and may be placed initially via facsimile (fax) or electronic mail (e-mail). Orders may be followed up with a copy forwarded by either U. S.

Mail or a commercial courier service, to ensure legibility.

b) Agents/Branches; if the Contractor maintains agents/branches, the Department of

Veterans Affairs are to be provided with a list containing any information necessary indicating how and with whom orders are to be placed.

10. WORK SCHEDULING AND MAINTENANCE DURING CEMETERY FUNCTIONS:

a) The Contractor shall coordinate a work schedule with the COR(s) on a daily basis to ensure that no work is being performed at the immediate site of a scheduled interment.

These daily meetings are also an opportunity for the Contractor to ask questions and ensure he/she understands the off-limit areas, which may vary, depending on the event.

The COR or his/her representative shall furnish the Contractor with a schedule of all interments and/or ceremonies no later than the close of business of the day prior to the scheduled interment, and a minimum of three (3) days before any ceremonial events. The

b) Contractor is solely responsible for ensuring that no contract work causes any funeral, ceremony, procession or visitation to be delayed, altered, or otherwise impacted in such a way that the dignity or security of the event is compromised. The Contractor is solely responsible for staying abreast of all such upcoming events and when in doubt, he/she must ask the COR(s). The Contractor shall meet with the COR at the end of each day to determine work completed and ensure that work is on schedule. In the absence of the COR, the Contractor shall meet with the Alternate COR

11. HISTORIC PRESERVATION:

a) Where the Contractor or any of the Contractor's employees, prior to, or during the service work, are advised of or discover any possible archeological, historical and/or cultural resources, the Contractor shall immediately notify the COR verbally, and then with a written follow up.

12. PERFORMANCE EVALUATION MEETING:

a. The issuance of a Contract Discrepancy Report (CDR) may be cause for the scheduling of a meeting among the Contractor, Contracting Officer, and the COR. A mutual effort will be made to resolve all problems identified. The Government will prepare written minutes of the

National Cemetery Administration Statement of Work

Janitorial/Custodial Services meeting. The Contractor, Contracting Officer, and the COR will sign minutes of the meeting(s).

b. Should the Contractor not concur with the minutes, he will state in writing to the Contracting Officer within ten calendar days any areas he does not concur and explain the reasons for non-concurrence. The Contracting Officer will review and consider the reasons submitted for the Contractor's non-concurrence and make a decision. The Contracting Officer will notify the Contractor of the decision in writing within ten calendar days.

13. ACTIONS:

Normally, the COR will verbally advise or give a written inspection report to the Contractor of discrepancies the first time they occur and ask the Contractor to correct the problem. A notation will be made on the COR checklist of the date and the time the deficiency was discovered and the date and time the Contractor was notified.

14. If the Government created any of the discrepancies, these will not be counted against the Contractor's performance. When the Government has caused the Contractor to perform in an unsatisfactory manner, the COR will forward a written notice to the responsible organizational element requesting corrective action be taken.

a. When the Contractor is not meeting the limits of satisfactory performance, a CDR will be issued to the Contractor. The seriousness of the failures should govern whether to issue CDR at the end of the period, or as soon as the limits of satisfactory performance are exceeded.

b. When a CDR is issued for a service, the Contracting Officer must deduct from the periodic payment, a percentage of that payment as indicated in the Performance of Work Requirements Summary as attached hereto.

c. If the Contractor does not achieve satisfactory performance by the end of the next period or agreed suspense date, another CDR will be issued and the appropriate amount deducted from the periodic payment in accordance with the disincentive rate listed in the attached Performance Requirements Summary.

d. A third CDR will be the cause for a Cure Notice. However, the Contracting Officer may issue a Cure Notice at any time he/she deems appropriate. Depending on the overall performance of the Contractor, an unsatisfactory reply to the Cure Notice should require a Show Cause letter to be issued, followed by consideration of termination of the contract.

15. CONTRACTOR’S QUALITY CONTROL PLAN (QCP):

a. The Contractor shall establish and maintain a complete QCP to assure the requirements of this contract are provided as specified. This QCP will be forwarded to the CO along with the requested initial quotation. The CO will review the QCP and list any needed clarifications, and return to Contractor for response, if necessary. The Contractor’s QCP shall include the following or have incorporated into during performance of contract, at a minimum:

National Cemetery Administration Statement of Work

1. An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections.

2. On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection.

3. Incorporation of either active or established internal policy and procedures for updating equipment and procedures that may affect performance of contract.

4. The methods for identifying and preventing deficiencies in the quality of service performed, before the level of performance becomes unacceptable and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.

5. On-site records identifying the character, physical capabilities, certifications and ongoing training of each employee performing services under this contract.

6. A log to account for all requests for immediate service. The log shall indicate the date and time of services, and description of results and completion of these services.

7. On-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects caused interruption of performance of contract.

16. Schedule For Deliverables

i. If for any reason any deliverable cannot be delivered within the scheduled time frame the contractor is required to explain why in writing to the contracting officer, including a firm commitment of when the work shall be completed. This notice to the contracting officer shall cite the reasons for the delay, and the impact on the overall project. The contracting officer will then review the facts and issue a response in accordance with applicable regulations.

ii. Contract period will consist of a base period from October 1, 2018 through

September 30, 2019, with four one-year options to extend the term of the contract through September 30, 2023, if exercised. Units and services to be in accordance with Statement of Work, attached technical specifications, and the terms and conditions contained in this solicitation.

iii. Delivery Schedule for option years are in Attachment A.

National Cemetery Administration Statement of Work

17. Changes To The Statement Of Work

i. Any changes to this Statement of Work shall be authorized and approved only through written correspondence from the contracting officer. A copy of each change will be kept in a project folder along with other products of the project.

Costs incurred by the contractor through the actions of parties other than the contracting officer shall be borne by the contractor.

18. Reporting Requirements

i. The contractor is required to provide the Contracting Officer Representative

(COR) with monthly written progress reports. These are due to the COR by the second workday following the end of each calendar month throughout the project’s duration. The COR is required to provide monthly progress reports to the contracting officer.

ii. The progressive report shall cover all work completed during the preceding month and shall present the work to be accomplished during the subsequent month. This report shall also identify any problems that arose and a statement explaining how the problem was resolved. This report shall also identify any problems that have arisen but have not been completely resolved with an explanation.

19. Government Responsibilities

i. The Government will provide a staging area on site for contractor operations.

ii. The Government shall not be responsible for any loss, damage, or theft of Contractor items. Contractor shall be responsible for acceptable standards of housekeeping and custodial maintenance of Cemetery facilities used by Contractor's employees.

iii. The Government will allow the use of the janitorial closets at the cemetery for used by the Contractor to store supplies and materials. The Government will not be responsible for any damage to or loss of the Contractor's equipment and supplies stored on the Government's premises.

iii. The Contractor will be responsible for safely storing any chemicals, pesticides, herbicides, cleaning solutions, etc. in accordance with manufacturers recommendations. An SDS (Safety Data Sheet) is required for all chemicals and cleaning solutions.

v. Electricity and phone service will NOT be furnished by the Government for the contractor’s work area. However, government will provide all electricity and water used on and for the cemetery facility.

National Cemetery Administration Statement of Work

20. Contractor Experience Requirements (If Applicable)

21. Confidentiality and Nondisclosure

It is agreed that:

a. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by VA which have been generated by the contractor in the performance of this task order are the exclusive property of the U.S. Government and shall be submitted to the contracting officer at the conclusion of the task order.

b. The contracting officer will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order presented to the contractor shall be submitted to the contracting officer for response.

c. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the contracting officer.

PRICE SCHEDULE

Provide all necessary labor, materials, supplies, tools and equipment (to include Safety Data Sheets) to perform janitorial services at Abraham Lincoln National Cemetery in Elwood, Illinois for the period October 1, 2018 through September 30, 2018 (base period) with four (4) 1-year options to extend the term of the contract, if exercised through September 30, 2023, in accordance with all terms, conditions, and specifications contained in this contract:

National Cemetery Administration Statement of Work

ATTACHMENT A

Delivery Schedule for Base and Options Years

Base Period: October 1, 2018 through September 30, 2019

CLIN Description QTY Unit Cost/ Unit Year Total

DAILY

0001 Janitorial Services at Administration Building

Monthly

Janitorial Services at Public Information Building (Weekdays & Holidays)

Weekend Janitorial Services at Public Information Building

(Restrooms & Breezeway Only) Saturdays & Sundays

52 Weekends $_______ $_________

Janitorial Services at Honor Guard Building (Weekdays)

SEMI-ANNUAL

Clean Interior & Exterior

Windows, Sills, Light Fixtures Window Blinds & HVAC at

PIC/Honor Guard & Administration Buildings

2 Each $_______ $_________

0006 Shampoo Carpets and Rugs at PIC and Admin Buildings 2 Each $_______ $_________

0007 Strip and Wax floors in Administration Building 2 Each $_______ $_________

0008 Scrub and Clean Floors (ceramic and limestone floors) 2 Each $_______ $_________

Total Base Year: $_________

National Cemetery Administration Statement of Work

Option Year One: October 1, 2019 through September 30, 2020

1001 Janitorial Services at Administration Building

Janitorial Services at Public Information Building (Weekdays & Holidays)

Weekend Janitorial Services at Public Information Building

(Restrooms & Breezeway Only) Saturdays & Sundays

Janitorial Services at Honor Guard Building (Weekdays)

Clean Interior & Exterior Windows, Sills, Light Fixtures Window Blinds

& HVAC at PIC/Honor Guard &

1006 -Shampoo Carpets and Rugs at PIC and Admin Buildings 2 Each $_______ $_________

1007 Strip and Wax floors in Administration Building 2 Each $_______ $_________

1008 Scrub and Clean Floors

Option Year: $_________

National Cemetery Administration Statement of Work

Option Year Two: October 1, 2020 through September 30, 2021

2001 Janitorial Services at Administration Building 12 Monthly $_______ $_________

Janitorial Services at Public Information Building (Weekdays & Holidays)

12 Monthly $_______ $_________

Weekend Janitorial Services at Public Information Building

(Restrooms & Breezeway Only) Saturdays & Sundays

12 Monthly $_______ $_________

2006 -Shampoo Carpets and Rugs at PIC and Admin Buildings 2 Each $_______ $_________

2007 Strip and Wax floors in Administration Building 2 Each $_______ $_________

2008 Scrub and Clean Floors

National Cemetery Administration Statement of Work

Option Year Three: October 1, 2021 through September 30, 2022

3001 Janitorial Services at

Janitorial Services at Public Information Building (Weekdays & Holidays)

12 Monthly $_______ $_________

Weekend Janitorial Services at Public Information Building

(Restrooms & Breezeway Only) Saturdays & Sundays

12 Monthly $_______ $_________

3006 Shampoo Carpets and Rugs at PIC and Admin Buildings 2 Each $_______ $_________

3007 Strip and Wax floors in Administration Building 2 Each $_______ $_________

3008 Scrub and Clean Floors

Option Year Four: October 1, 2022 through September 30, 2023

National Cemetery Administration Statement of Work

4001 Janitorial Services at

Janitorial Services at Public Information Building (Weekdays & Holidays)

12 Monthly $_______ $_________

Weekend Janitorial Services at Public Information Building

(Restrooms & Breezeway Only) Saturdays & Sundays

Janitorial Services at Honor Guard Building (Weekdays)

12 Monthly $_______ $_________

Clean Interior & Exterior

Windows, Sills, Light Fixtures Window Blinds & HVAC at

PIC/Honor Guard &

4006 Shampoo Carpets and Rugs at PIC and Admin Buildings 2 Each $_______ $_________

4007 Strip and Wax floors in Administration Building 2 Each $_______ $_________

4008 Scrub and Clean Floors

National Cemetery Administration Statement of Work

Janitorial/Custodial Services

ATTACHMENT B

A. GENERAL:

All work performed under this section is subject to the General requirements and contract documents to bidders which form a part of these specifications, and the Contractor shall be held responsible for and governed by all the requirements there under. All equipment, supplies and materials are to be provided by the contractor.

C. SCOPE:

Work consists of cleaning, sanitizing and maintaining all public restrooms, break room, administrative/maintenance, honor guard and public information buildings at Abraham Lincoln National Cemetery.

D. GENERAL REQUIREMENTS:

1) (0001) JANITORIAL SERVICES PERFORMED AT ADMINISTRATION BUILDING-DAILY

Sweep and wet mop using a wet mop head with ringer and mop bucket daily all ceramic, vinyl, and concrete floor areas (moving tables, chairs, trash cans, racks, floor mats, etc.) and remove stains and marks as needed. All floor areas including corners and baseboards will be free of dirt, grime, cob webs and insects. To include all door vestibule entrances. Sweep debris such as mulch, dirt, rocks, etc. from building's lead sidewalks outside both entrances to the Administration Building.

Vacuum all carpets, mats, rugs & runners using a professional grade vacuum. Carefully move furniture, chair mats and floor items as needed preventing pulling up carpet squares at seams.

Put back in original place. Perform spot treatment as necessary with appropriate cleaners to remove stains on all carpets, mats, rugs & runners.

All trash receptacle containers all be emptied and returned to their initial location. Boxes, cans, paper, shredded paper, and other items placed near a trash receptacle shall be removed.

Soiled or torn plastic trash receptacle liners shall be replaced. Plastic liners shall be provided by the contractor and be consistent in color and appropriately sized to receptacles. Wipe down receptacle lids, outside of trash receptacles leaving them clean and free of stains, foreign matter, and odors. All recycled paper receptacles shall be emptied into appropriate containers and deposited in the “Cardboard Recycle” dumpster. All trash shall be deposited in the outside dumpster trash collection containers provided at the admin/maintenance complex. Empty ashtrays at entrances. The ashtray receptacles should be free of litter associated with cigarette smoking, as well as gum, wrappers etc.

Clean (5 sets of doors and side windows) glass door entrance windows and frames (inside and out) with glass cleaner leaving them free of streaking and smearing. Clean and remove all debris, cob-webs, bugs, etc. from door frames and door handles. Interior solid doors (22 doors) shall be disinfected, wiped clean of all marks, surface grime, hand prints and smudging.

National Cemetery Administration Statement of Work

Janitorial/Custodial Services

Clean all restrooms and locker rooms walls, partitions, floors, sinks, toilets, urinals, faucets, flush valves with germicide disinfectant. Clean mirrors with streak free glass cleaner. Clean and wipe soap/paper dispensers, employee lockers, benches, and metal surfaces with non-abrasive scratch free cleaning materials & cleaners. Refill inverted hand soap dispensers with contractor provided anti-bacterial soap with a viscosity which will not allow the soap to drip from dispensers.

Empty all Kotex receptacles and replace with contractor provided liners. Refill all toilet paper & paper towel dispensers with government provided toilet paper & paper towels. Dispensers are to be refilled avoiding running empty through the next business day or weekend days.

Admin Employee Break Room: Clean and sanitize all kitchen tabletops, chairs, counter tops, sink, microwave tops, and refrigerator doors, garbage cans and lids. Clean all the cupboard and refrigerator doors of any noticeable grime, smudges, and fingerprints. Wash and sanitize the coffee pots. Make sure coffee pots are shut off. Clean & sanitize (2) two combo water fountain units. Contractor must use scratch resistant pads, wipes, cleaner’s etc to avoid scratching surfaces, corrosion or leaving film residues. (Use stainless steel cleaners & polishers for stainless steel)

Dust throughout the building’s common areas to include all cubicle desks, front reception desk, office desk, etc. Do not move papers, desk items, etc. and being extremely careful around computer equipment. Dust desk partition top rails, partition hanging cabinets, wall top rails, top of door frames, door closers, file cabinets, drawers & cabinet doors, clocks, switches, wall picture frames, bulletin board frames, racks, counter & shelf tops, furniture & foot legs, flag stands, thermostats, fire extinguishers, fire alarm pull stations & emergency strobe lights, window blinds, window sills, heat registers, exit signs, emergency power lights, chairs & foot pedestals, tables, all vents & louvers. Clean with treated cloths or dust collecting tools that will not leave dust particles or smudge build up behind. Clean and wipe all perimeter window sills with treated dust cloth. Remove all insects, cob-webs, etc.

Check and clean all interior corners of the walls, ceilings, drop ceiling light fixtures, door and window sills and frames for cobwebs, insects, etc and remove. Use a (100) percent ozone safe, dust-free multi-purpose duster that is safe to use on electronics, computers, etc to remove bugs from drop ceiling light fixtures.

Clean, vacuum or dust with treated cloth all HVAC supply & return vents and louvers and registers throughout the Administration Building including restrooms, locker rooms and administrative offices.

Prior to departing each evening/night, the contractor shall ensure all lights in the buildings are turned off, all outside entrance and exit doors are locked. Reset intrusion alarms when necessary.

National Cemetery Administration Statement of Work

Janitorial/Custodial Services

(0002 & 0003) JANITORAL SERVICES AT PUBLIC INFORMATION CENTER-DAILY,

HOLIDAYS & WEEKENDS

Sweep and wet mop all floor area’s using a wet mop head with ringer and mop bucket in visitor’s center, breezeway, and restrooms. Move tables, chairs, trash receptacles, racks, coat racks, floor mats, runners, etc.) Put back in original place. All floor areas including corners and baseboards will be free of dirt, grime, cob webs and insects. Remove floor mats/runner stains as needed. Pour all mop and/or cleaning water down the sink drain located in the janitor’s closet. Appropriate type cleaning solutions with proper mixtures shall be used to prevent damage or staining to limestone and tile floors.

BUILDING DATA (Quantities are approximate, field confirm prior to bid) Ceramic tiles 502 sq. ft

Limestone Floor Pavers 930 sq. ft

Dust and remove cob webs, insects throughout the building to include all desk tops, counters, storage and display cabinets, windows, window tracks, window sills, wall plaques, wall corners, ceilings, display busts, picture frames, ledges, flag stand bases, light fixtures, ceiling fans, door frames, door closers, thermostats, fire extinguishers, heat registers, exit signs, all vent & louvers, racks, and light sensors. Clean with treated cloths or dust collecting tools that will not leave dust particles or smudge build up behind.

Empty all trash receptacle containers inside and outside. Soiled or torn plastic trash receptacle liners shall be replaced. The contractor shall provide plastic liners, be consistent in color and appropriately sized to receptacles and be neat and even around outside of receptacles. Wipe down receptacle lids, outside of trash receptacles leaving them clean and free of stains, foreign matter, and odors. All trash shall be deposited in the outside dumpster trash collection containers provided at the admin/maintenance complex. Empty cigarette ashtrays and trash receptacles outside of two entrances. The ashtray receptacles should be free of litter associated with cigarette smoking, as well as gum, wrappers etc.

Clean, wipe and disinfect all sinks, toilets, urinals, faucets, flush valves, trash receptacles, water fountains, walls, bathroom partitions, hand dryers, light switches doors, door push and kick plates, Kiosk, and dispensers, with germicide disinfectant and non-abrasive scratch free cleaning materials & cleaners. Clean mirrors with streak free glass cleaner. Refill inverted hand soap dispensers with contractor provided anti-bacterial soap with a viscosity which will not allow the soap to drip from dispensers. Empty and replace all kotex receptacles with contractor provided liners. Refill all toilet paper dispensers with government provided toilet paper. Dispensers are to be refilled avoiding running empty through the next business day or weekend days. Contractor must use scratch resistant pads, wipes, cleaner’s etc. to avoid scratching surfaces, corrosion or leaving film residues. (Use stainless steel cleaners & polishers for stainless steel.

Clean glass windows, door windows and frames (inside and out) with glass cleaner leaving them free of streaking and smearing and smudging. Clean and remove all debris, cob-webs, bugs, etc.

from door frames, closures and sliding window track.

National Cemetery Administration Statement of Work

Janitorial/Custodial Services

Cleaning services shall be performed at the Public Information Center (PIC) daily, Monday through Friday before 8:30am but not earlier than 3:30pm. In addition, the Public Information Center restrooms and breezeway only shall be cleaned on Saturday and Sunday between the hours of 8:30am and 4:00pm. Additional toilet paper and hand soap will be needed and supplied by the government for high visitation on Memorial Day, Father’s Day, Mother’s Day, Veterans Day, Easter, Christmas, New Years, and large ceremony weekends deemed by the COR.

Prior to departing, ensure all lights in the buildings are turned off, all outside entrance and exit doors are locked. Reset intrusion alarms when necessary.

(0004) JANITORIAL SERVICES PERFORMED AT HONOR GUARD BUILDING-DAILY

Sweep all floors daily. Move tables, chairs, trash receptacles, racks, coat racks, floor mats, runners, etc.) Put back in original place. All floor areas including corners and baseboards will be free of dirt, grime, cob webs and insects. Remove floor stains as needed. Clean all mats, rugs & runners, and wet mop all floors twice each week using a wet mop head with ringer and mop bucket on Mondays & Thursdays only. Pour all mop and/or cleaning water down the floor drain located in the utility closet. Appropriate type cleaning solutions with proper mixtures shall be used to prevent damage or staining to floors.

Clean, wipe and disinfect all sinks, toilets, urinals, faucets, flush valves, trash receptacles, water fountains, walls, partitions, light switches, doors, door push and kick plates, and dispensers, with germicide disinfectant and non-abrasive scratch free cleaning materials & cleaners. Clean mirrors with streak free glass cleaner. “Do Not” provide or refill hand soap dispensers, toilet paper & paper towel dispensers. The Honor Guard Squad will provide supplies and refill for their own use. Contractor will use scratch resistant pads, wipes, cleaner’s etc. to avoid scratching surfaces, corrosion or leaving film residues. (Use stainless steel cleaners & polishers for stainless steel.

Dust and remove cob webs, insects throughout the building to include all desk tops, counters, storage and display cabinets, window tracks, wall plaques, display busts, picture frames, window sills, ledges, flag stand bases, light fixtures, ceiling fans, door frames, door closers, thermostats, fire extinguishers, heat registers, exit signs, all vent & louvers, racks, and light sensors. Clean with treated cloths or dust collecting tools that will not leave dust particles or smudge build up behind. Dusting services will be completed twice each week on Mondays & Thursdays only.

Cleaning services shall be performed at the Honor Guard Building daily, Monday through Friday before 8:30am and 3:30pm.

Prior to departing, ensure all lights in the buildings are turned off, all outside entrance and exit doors are locked. Reset intrusion alarms when necessary.

Ceramic tiles 64 sq. ft Concrete Finished Floor 850 sq. ft

National Cemetery Administration Statement of Work

(0005) PERIODIC SERVICES - CLEAN INTERIOR/EXTERIOR WINDOWS, SILLS, WINDOW

BLINDS, LIGHT FIXTURES AND HVAC (SPRING & FALL)

Clean prior to Memorial Day Weekend and before Thanksgiving Weekend interior and exterior windows and sills with glass cleaner. Should be left streak free and residue free from runoff. Clean light fixtures, ceiling fans, water supply & return piping, ceiling steel structural cross framing braces. HVAC supply and return ducts and registers. Clean window blinds and leave in closed position when completed.

(0006) PERIODIC SERVICES- SHAMPOO CARPETS (SPRING & FALL)

Clean all carpets prior to Memorial Day Weekend and during the month of November before Thanksgiving Weekend in accordance with standard commercial carpet cleaning equipment, solutions and practices using carpet extractors, solution sprayers, scrub brushes and powerful wet vacuums leaving the carpet areas free of stains, discoloration, and uniform in appearance. Carpet Information: Installed new in 2012 at administration building a type-Mannington 24”x24” Nylon, Odyssey style with secondary modular backing. Use all cleaning solutions per manufacturer’s recommendations. Carpet rinsing and extraction processes shall be used with hot water only. A heavy-duty spot remover may be required in heavily soiled areas. All cleaning residues shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets and returned to their original location. Clean all floor matting/rugs/runners. Cemetery employee’s will move furniture prior to cleaning and put back after. Carpet cleaning will not be done the same weekend as floor tile cleaning.

Carpet (24”x24” Squares) 3570 sq ft

(0007) PERIODIC SERVICES- STRIP AND WAX FLOORS (SPRING & FALL)

Requires stripping down to the tile using appropriate floor stripper products. Contractor will use electric floor scrubbers, wet dry vacuum, hand tools for build up along edges and corners to manufacture’s recommendations. Apply minimum 2 coats of commercial wax in layers using new flat wax applier mops to prevent streaking (Twist mop heads will not be used to apply wax). Allow each layer to dry completely between applications. All cleaning residues shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Work shall be complete prior to Memorial Day Weekend. Cemetery employee’s will move furniture prior to cleaning and put back after except for the honor guard room furniture and breakroom refrigerators. The contractor shall remove and move back all breakroom refrigerators and all honor guard room furniture. Floor cleaning will not be done the same weekend as carpet cleaning.

National Cemetery Administration Statement of Work

Vinyl Composition Tile (VCT) 1400 sq.

(0008) PERIODIC SERVICES- SCRUB AND CLEAN FLOORS (SPRING & FALL):

Lightly scrub and clean ceramic and limestone floors at PIC and administration buildings. Remove marks, stains and dirt in visitor center, breezeway, hallways, restrooms, locker rooms, vestibule entrances using an electric floor buffer with appropriate light cleaning detergents and pads to remove build up per manufacturers recommendations. Pour all mop and/or cleaning water down the floor drain located in the utility closet.

BUILDING DATA (Quantities are approximate, field confirm prior to bid)

Ceramic tiles 2200 sq. ft Limestone Floor Pavers 930 sq. ft

SAFETY & SECURITY

The contractor shall, at all times, exercise care and caution in performing the duties described in the statement of work so as not to cause injury to themselves or other persons. The contractor shall perform the assigned tasks and duties in a safe manner in accordance with VA, NCA, and OSHAWA regulations and policies. The contractor shall indemnify to protect itself, and render the United States Government, its employees, agents, and representatives, harmless from any liability resulting from personal injury arising out of performance of the work continued herein.

The contractor shall maintain insurance in accordance with FAR Clause 52.228-5, Insurance – Work on a Government Installation, in an amount not less than $100,000/per person. The contractor shall provide evidence of insurance coverage, as well as evidence that employees performing work under the contract are bonded or otherwise insured against theft, damage, and loss.

The contractor and contractor’s employees shall follow the cemetery smoking policy. Policy is available at the cemetery.

As debris resulting from cemetery janitorial services shall be disposed of in government provided Dumpster’s designated by the COR.

END OF STATEMENT OF WORK