36C78618Q0079-002.pdf

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

Attachment 1 through Attachment 5

Attachment 1 Performance Work Requirements Summary

Attachment 2 Maximum Cleaning Frequencies

Attachment 3 Floor Plans

Attachment 4 Work Summary and Progress Report

Attachment 5 Contract Discrepancy Report (CDR)

ATTACHMENT 1

SERVICES SUMMARY

1. The purpose of this exhibit is to:

a. List the contract requirements considered most critical to acceptable contract performance.

b. Show, where applicable, the maximum allowable degree of deviation from perfect performance for each requirement that shall be allowed by the Government before contract performance is considered unsatisfactory.

c. Define the procedure the Government shall use in reducing the Contractor’s monthly payment if satisfactory performance is not rendered.

2. The Government's quality assurance procedures are based on actual performance of the contract and all areas will be reviewed periodically, (e.g. weekly, monthly, quarterly, and semi-annually).

3. The criteria for acceptable and unacceptable performance are as follows:

a. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

b. If the quality of work does not comply with the contract requirements the COR will initiate and the Contractor shall be required to complete a Contract Discrepancy

Report (CDR).

c. The CDR will require the Contractor to explain in writing why performance was unacceptable, how performance will be returned to an acceptable level, and how recurrence of the problem will be prevented in the future. The contractor will not be paid for services not rendered in accordance with the standards set forth in this contract.

d. It the level of performance is deemed unacceptable to the Government, payment may be reduced for unsatisfactory performance by the percentage as shown in the chart below:

SERVICES SUMMARY (Continued)

Performance Objective PWS

Para

Performance

Threshold

Remedy Method of

Assessment

SS-1

Facility Cleaning Service

i. Non-Carpeted Floors

ii. Carpeted Floors

iii. Entrances

iv. Dusting

vi. Windows and Glass

vii. Floor/Walk-Off Mats

viii. Trash Removal

5.a., inclusive

No more than

4 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Validation, customer complaint

SS-2

Restrooms/Locker

Rooms Cleaning Services

i. Clean and Disinfect

ii. Floors

iii. Supplies

iv. Drinking Fountains

v. Trash Removal

5.b., inclusive

No more than

4 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Validation, customer complaint

SS-3

Periodic Cleaning

Services

i. Hard Floor Maintenance

ii. Carpet Cleaning

iii. Light Fixtures

iv. Window Exteriors

5.c, inclusive.

0 defects per month

Re-performance

Within 1 day of notification or a mutually acceptable timeframe to the

COR, customer and contractor.

Periodic

Validation, customer complaint

SS-4

Quality Control

Inspection procedures are followed and documented in accordance with

Contractor’s Quality

Control Plan (incorporated into contract after award).

15 1 valid defect per month

Contractor shall provide a written

Corrective Action

Report.

Periodic

Validation, customer complaint

ATTACHMENT 2

MAXIMUM CLEANING FREQUENCIES

PWS Ref. (5.) Item Maximum Frequency a.i. & b.ii. - Hard floor sweep and spot clean Daily Mon-Fri a.i. & b.ii. - Hard floor wet mop Mon-Wed-Fri a.ii. - Carpet vacuuming and spot cleaning Daily Mon-Fri a.iii. & a.iv. - General dusting and spot cleaning Daily Mon-Fri a.v. - Interior window/glass door cleaning Weekly a.v. - Entrance window/glass door cleaning Daily Mon-Fri a.vi. - Clean drinking fountains Daily Mon-Fri a.vii. - Clean kitchens, break rooms, and lunch rooms Daily Mon-Fri a.viii. - Floor (walk-off) mat vacuuming and spot cleaning Daily Mon-Fri a.ix., a.x., & b.iv.

- Trash removal; plastic liner replacement Daily Mon-Fri a.ix. & b.iv. - Trash receptacle disinfection Weekly b.i. - Clean and disinfect restrooms Daily Mon-Fri b.iii.

- Stock restroom supplies

When low, but no less than two times per week c.i. - Hard floor maintenance Quarterly c.ii. - Carpet maintenance (shampooing) Quarterly c.iii. - Cleaning of air registers, diffusers, and grilles Semi-annually c.iv. - Light fixture cleaning (with cover off) Semi-annually c.v. - Window exterior cleaning Monthly c.vi. - Additional dusting and spot cleaning Monthly

ATTACHMENT 3

ADMINISTRATION BUILDING

MAINTENANCE BUILDING

ATTACHMENT 4

WORK SUMMARY & PROGRESS REPORT

Period

Covered:

From:

To:

Cemetery Location: Contractor Information:

Mountain Home National Cemetery

Project Title:

Custodial Services

Contract No:

Inspection / Acceptance: The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The

Government reserves the right to inspect or test some or all of the services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. The Government shall exercise its post-acceptance rights:

1. Within a reasonable time after the defect was discovered or should have been discovered; and

2. Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

WORK COMPLETED & SUBMITTED FOR ACCEPTANCE

(This form is not to be used as an Invoice)

1 Monthly Cleaning Services

Quantity / Unit Months

Date Completed:

2 Quarterly Hard Floor Maintenance

Quantity / Unit Job

Date Completed:

3 Quarterly Carpet Restorative Cleaning

Quantity / Unit Job

Date Completed:

Semi-Annual Cleaning of Air Registers, Diffusers, and

Grilles

Quantity / Unit Job

Date Completed:

5 Semi-Annual Light Fixture Cleaning Quantity / Unit Job

Date Completed:

Report below any circumstances which may have adversely affected work progress such as weather, strikes, delays by the Government, etc.

Signature of Contractor: Date Signed

Signature of Cemetery

Director / COR Date Signed

Note: Contractor shall sign confirming that services indicated have been completed. Government shall also sign in acknowledgment of receipt of the

Progress Report.

Duplicate Form as Necessary

ATTACHMENT 5

Contract Discrepancy Report

Contract Number:

Report No. for this Discrepancy:

To: (Contractor/Manager’s Name)

From: (Name of COR)

Charles A Jones

5. Dates

5a. Prepared:

5b. Returned by Contractor:

5c. Action Complete:

Discrepancy or Problem: (Describe in detail. Include reference to PWS Directive; attach additional sheet if necessary.)

Signature of Contracting Officer or COR:

8a. To: (Contracting Officer and/or COR)

8b. From: (Contractor)

9. Contractor Response as to Cause, Corrective Action and Actions to Prevent Recurrence: (attach additional sheet if necessary.)

10a. Signature of Contractor Representative:

10b. Date:

11. Government Evaluation: (Acceptance, partial acceptance, reflection; attach additional sheet if necessary.)

12. Government Actions: (Reduced payment, cure notice, show cause, other)

13. Close Out

Name Title Signature Date

a. Contractor

b. COR

c. CO