36C78618Q0016-00002002.pdf

36C78618Q0016 Past Performance Evaluation Questionnaire 1

Date:

From:

To:

The Department of Veterans Affairs, National Cemetery Administration will be evaluating quotes for Georgia National

Cemetery, Total Grounds Maintenance Services, under solicitation 36C78618Q0016. In accordance with Federal

Acquisition Regulations (FAR), the evaluation of our firm’s past performance will be included in the award evaluation decision to be made by VA. Your frank and candid response to this questionnaire will assist the evaluation team in this process.

We understand that you have a busy schedule and your participation in this survey is greatly appreciated. Please complete the enclosed questionnaire as thoroughly as possible and submit no later than THE DATE AND TIME FOR RECEIPT OF

QUOTES WHICH IS CURRENTLY 9:00 A.M., DECEMBER 8, 2017. You are encouraged to provide comments on the lines provided after each question.

This survey should be completed by the individual most knowledgeable of our firm’s day-to-day operations and the overall condition of the service being rendered. However, that individual is encouraged to supplement their own knowledge of our performance with the judgment of others in your organization.

Completed evaluations shall be emailed directly to Max.Andrade@va.gov from evaluator.

If you have any questions regarding this document, please contact Mr. Max Andrade at 540-658-7221 or email

Max.Andrade@va.gov. Thank you for your valuable input and assistance.

mailto:Max.Andrade@va.gov

36C78618Q0016 Past Performance Evaluation Questionnaire 2

Contractor Name: __________________________________

Contractor Address: __________________________________

Contract Number: ____________________

Date of Award ______/______/_______

Original Contract Completion Date: ______/______/_______

Actual Contract Completion Date: ______/______/_______

Date Work Was Accepted by Owner: ______/______/_______

Description & Location of Work:

Contractor Rating: Please indicate the rating that best applies, and elaborate with comments where applicable. Please use the following criteria in your assessment:

Exceptional: Significantly exceeds contract requirements to benefit the owner. Performance in the area indicated was accomplished with few minor problems which were effectively corrected.

Very Good: Meets all contract requirements and exceeds some to benefit of the owner. Performance in the area indicated was accomplished with few minor problems which were effectively corrected.

Satisfactory: Meets all contract requirements. Performance in the area indicated was accomplished with some minor problems which appear to be adequately corrected.

Marginal: Does not meet some contractual requirements. Performance in the area indicated reflects a serious problem which has been minimally corrected, if at all.

Unsatisfactory: Does not meet contractual requirements and recovery is not likely in a timely or cost effective manner.

Performance in the area indicated contains serious problem(s) which have been ineffectively corrected.

Quality of Work

Did the contractor comply with all contract requirements? YES NO

Did the completed project meet your expectations? YES NO

How would you rate the contractor on the basis of owner (end-user) satisfaction?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Would you select this firm again? YES NO

Please Describe Contractor’s Strengths & Weaknesses (Use Additional Sheet if needed):

36C78618Q0016 Past Performance Evaluation Questionnaire 3

Timely Performance

Complexity of Work Complex Difficult Routine

Was the contractor’s staffing level consistent with the project’s size and complexity? YES NO

Was communication of schedule and problem issues adequate and consistent? YES NO

How would you rate the contractor’s adherence to contract delivery schedules?

How would you rate the contractor’s timeliness in submitting required reports, schedules, and documentation?

How would you rate the accuracy and completeness of the contractor’s submittals, reports, schedules, and documentation?

How would you rate the promptness and quality of the contractor’s response to technical directions, contract change orders, etc.?

Comments Regarding Timely Performance (Use Additional Sheet if needed):

Cost Control

Amount of Original Contract $____________________ Total Number of Modifications: _______

Total Dollar Amount of Modifications: $_____________ Liquidated Damages Assessed: $_________

Were deductions taken for unperformed or defective work?

Frequently Rarely Never

Please explain circumstances of any deductions (Use Additional Sheet if needed):

How would you rate the contractor’s efforts in controlling costs, especially in regards to modifications to the contract?

How would you rate the contractor’s reasonableness in identifying the scope and cost of modifications?

Comments Regarding Cost Control (Use Additional Sheet if needed):

36C78618Q0016 Past Performance Evaluation Questionnaire 4

Business Management

How would you rate the contractor’s effectiveness in interfacing with owner’s staff?

How would you rate the contractor’s flexibility and cooperation with satisfying owner needs?

How would you rate the contractor’s concern for the interests of the owner?

How would you rate the contractor’s ability to proactively recognize and resolve unanticipated difficulties?

How would you rate the effectiveness of the contractor’s solutions to problems?

How would you rate the contractor’s upper level management responsiveness?

How would you rate the contractor’s on-site management of personnel and subcontractors?

How would you rate the contractor’s onsite quality control?

How would you rate the contractor’s management and coordination of subcontractors?

How would you rate the contractor’s relationship with subcontractors?

Were there any payment issues (delays, disputes, etc.) brought to your attention by subcontractors? YES NO

Was the Site Manager/Job Superintendent consistently present on site when work was performed? YES NO

Did the contractor demonstrate the ability to execute multiple phases/tasks at the same time? YES NO

Would you consider the contractor and subcontractors to have been in a team relationship with you? YES NO

Would you consider the contractor and subs to have been in an adversarial relationship with you? YES NO

Were any enforcement actions (“cure notice”, “show cause”) issued over life of the contract?

YES NO

If Yes, please explain and indicate the status:

36C78618Q0016 Past Performance Evaluation Questionnaire 5

Technical Requirements

Did the Contractor perform Headstone Maintenance services under your requirement to include [1] Headstone Cleaning and

Maintenance, [2] Headstone Raise, lower, realign, resets and backfill, [3] Headstone Fine-Tune & Alignment, [4] Headstone

Receiving and Setting, and [5] Headstone Replacements? YES NO

How would you rate the contractor’s effectiveness on performing Headstone Maintenance services?

Did the Contractor perform Grounds Maintenance services under your requirement to include [1] Turf Maintenance, plant and tree maintenance, mowing, trimming and edging; tree wells edging, mulching beds, sweeping or blowing off of roads and walkways, irrigation management, [2] Snow and Ice Removal, [3] Sod placement & seeding of casketed sites, [4] Fertilizing

Applications, and [5] Treating and herbicide Applications? YES NO

How would you rate the contractor’s effectiveness on performing Grounds Maintenance services?

Did the Contractor perform Committal Shelter/Transporting of Remains services under your requirement to include [1]

Daily interment shelter set-up and complete cleaning of shelter (providing pest control as needed/required), and [2]

Transportation of casketed remains and floral arrangements from committal shelter to gravesite? YES NO

How would you rate the contractor’s effectiveness on performing Committal Shelter/Transporting of Remains services?

Did the Contractor perform Janitorial services under your requirement to include [1] Administrative/Maintenance Buildings

& Locations, and [2] Public Buildings & Locations? YES NO

How would you rate the contractor’s effectiveness on performing Janitorial services?

Did the Contractor perform Support services under your requirement to include [1] Services on Memorial Day, Wreaths

Across America, and other weekend special events as needed? YES NO

How would you rate the contractor’s effectiveness on performing Support services?

36C78618Q0016 Past Performance Evaluation Questionnaire 6

Overall Rating of Contractor

What is your overall rating of the contractor’s performance?

Thank you for your input. Please elaborate on your overall rating of this contractor.

Evaluated by:

Organization/Owner: _____________________________________________

Address: _____________________________________________

Name of Evaluator: _____________________________________________

Title of Evaluator: _____________________________________________

Signature : _____________________________________________

Date : ______/_______/_______

Telephone: ________________________ Fax: _________________

E-mail: ________________________