36C77618Q9237-0001004.pdf

Human Resources (HR) Development

Monthly Data Report

Reporting Period:

Oct 1st – May 31th, 2018

Submitted to:

Submitted by:

July 03, 2018

Human Resource Development Data Report (Oct. 2017 to May 2018) i

Table of Contents October 2017 to May 2018 Highlights

Level 1 – Satisfaction

Level 2 – Pre/Post Tests

A: Oct - May Class Analysis Report

Questions by Category

Demographics

Organization and Geographic Location

B: Oct - May Level 2 Pre-Test and Post-Test Summary

C: Oct - May Multi-Level Analysis

D: Oct - May Report Card

E: Oct - May Quick Question

Human Resource Development Data Report (Oct. 2017 to May 2018) 1

OCTOBER 2017 TO MAY 2018 HIGHLIGHTS

Level 1 – Satisfaction Out of the students who took courses during the reporting period, 315 participants completed the End of Course Evaluation after the training event. As shown, scores were greater than 4 on a scale of 1 to 5.

Level 2 – Pre/Post Tests This exhibit shows students improved learning scores in all 13 classes that collected data within MTM. This increase indicates that on average, students are returning to their jobs with more knowledge. Note, only scores for which pre-test and post-test were completed are being reported for data integrity purposes. Although additional students may have attended, or even completed the coursework, they have been excluded from these results.

October 2017 – May 2018 Participant Post Event

# of Evaluations 315 Overall 4.57 VALU Questions 4.68 Content 4.62 Instructor/Facilitator 4.71 Logistics 4.63 Performance 4.40 Overall Satisfaction 4.51

Human Resource Development Data Report (Oct. 2017 to May 2018) 2

A: OCT - MAY CLASS ANALYSIS REPORT

The graphic shows average learner satisfaction, rated on a 1-5 Likert scale (with 5 being the highest satisfaction). The first bar indicates students’ overall satisfaction with the current month’s learning events;

the subsequent bars indicate the learner satisfaction specific to each category evaluated. The blue bars display the government benchmark while the red bars display the class average scores, which can help gauge relative performance. Overall, students who take HR Development training leave more satisfied than those reported within the government-wide benchmark. The HR Development continues to outperform the government benchmark overall month after month.

Out of the seven (8) question categories, HR Development exceeded the government-wide benchmark in 7 of 8 during the months of Oct - May. The HR Development also surpassed the government benchmark in overall satisfaction.

The table below shows the End Of Course Evaluation average scores, submitted by 315 students in Oct - May, for the evaluation overall and each category compared to the previous month of March. The End Of Course Evaluation gathers feedback from students within 48 hours of their completing the class. During the months of Oct - May, HR Development training participants had an overall score of 4.57.

October 2017 – May 2018 Participant Post Event

# of Evaluations 315 Overall 4.57 VALU Questions 4.68 Content 4.62 Instructor/Facilitator 4.71 Logistics 4.63 Performance 4.40 Overall Satisfaction 4.51

Human Resource Development Data Report (Oct. 2017 to May 2018) 3

Questions by Category Each table below shows the number of evaluations and overall scores/responses for each question category represented on the End Of Course Evaluation form, followed by the scores/responses for each question. For scale-based questions, the charts to the right display the percentage of dissatisfied students in red, neutral students in yellow, and satisfied students in green. The next column shows the class average, which can be compared to the benchmark average in the last column. When the End Of Course Evaluation is broken out by the question, the HR Development fell short of the government benchmark on only 2 of the 15 questions. On average, 94% of students responded with a satisfactory response of 4 or greater on each question.

% of responses 2 and below % of responses of 3 % of responses 4 and greater

VALU Questions (Post Event)

Average Benchmark

VALU Questions

# of evaluations: 315

4.68 4.43

The content of this training was relevant to my job.

4.71 4.18

The instructor was effective in conveying knowledge about the subject matter.

4.70 4.79

I believe that this training will help improve my job performance.

4.68 3.87

Overall, I was satisfied with this training.

4.63 4.53

I would recommend this training to others

4.66 4.56

Content (Post Event)

94%

95%

96%

95%

93%

Human Resource Development Data Report (Oct. 2017 to May 2018) 4

Content (Post Event)

Content

# of evaluations: 315

4.62 4.24

The objectives clearly defined the content and/or skills to be addressed.

4.62 4.62

The content adequately addressed the stated objectives.

4.63 4.60

The class activities (labs, structured exercises, case studies, etc.) helped me learn the subject.

4.61 4.48

Instructor/Facilitator (Post Event)

Instructor/Facilitator

# of evaluations: 315

4.71 4.77

The instructor(s) managed the class effectively (kept participants focused and moving forward).

4.66 4.63

The instructor(s) treated the class members with respect.

4.77 4.74

Logistics (Post Event)

Logistics

# of evaluations: 315

4.63 4.44

93%

94%

95%

90%

95%

93%

96%

Human Resource Development Data Report (Oct. 2017 to May 2018) 5

Logistics (Post Event)

The registration and enrollment process was satisfactory.

4.65 4.52

The session was available when I needed it.

4.67 4.35

The facilities (including the virtual learning environment) were favorable for learning.

4.56 4.53

Performance (Post Event)

Performance

# of evaluations: 315

4.40 4.39

I had the knowledge and/or skills required to take this session.

4.40 4.39

Overall Satisfaction (Post Event)

Overall Satisfaction

# of evaluations: 315

4.51 4.21

The way this session was delivered was an effective way for me to learn this subject.

4.51 4.15

94%

91%

84%

84%

89%

89%

Human Resource Development Data Report (Oct. 2017 to May 2018) 6

Demographics

The charts below display the percentage of learners from each demographic that completed the evaluations. The percentage for each choice is shown in the pie charts.

Human Resource Development Data Report (Oct. 2017 to May 2018) 7

Organization and Geographic Location

The data below display the percentage of learners from each demographic that completed the demographics section within the End Of Course Evaluation. Use this information to set the context for whom has provided feedback in the rest of the report. It should be noted that the percentages displayed may not always add up to 100% due to the rounding up or down of the percentages.

VISN (VHA Employees) Number Percent 01: VA New England Healthcare System 11 4.69% 02: New York/New Jersey VA Health Care Network

4.58%

04: VA Healthcare - VISN 6 12 4.75% 05: VA Capitol Health Care Network 5 4.88% 06: VA Mid-Atlantic Health Care Network 8 4.48% 07: VA Southeast Network 10 4.70% 08: VA Sunshine Healthcare Network 4 4.55% 09: VA Mid-South Healthcare Network 2 3.90% 10: VA Healthcare System 13 4.73% 12: VA Great Lakes Health Care System 15 4.45% 15: VA Heartland Network 19 4.21% 16: South Central VA Health Care Network 14 4.66% 17: VA Heart of Texas Health Care Network 9 4.59% 19: Rocky Mountain Network 20 4.70% 20: Northwest Network 20 4.44% 21: Sierra Pacific Network 11 4.72% 22: Desert Pacific Healthcare Network 6 4.88% 23: VA Midwest Health Care Network 34 4.50%

Human Resource Development Data Report (Oct. 2017 to May 2018) 8

Demographics (Post Event) *

Demographics

# of evaluations: 315

Length of service as an HR professional in the VA.

1%

3%

5%

16%

27%

17%

13%

17%

0% 20% 40% 60% 80% 100%

More than 20 years

15 years to 20 years

10 years to 15 years

5 years to 10 years

2 years to 5 years

1 year to 2 years

6 months to 1 year

Less than 6 months

% of responses

Answer Options

Human Resource Development Data Report (Oct. 2017 to May 2018) 9

Total years of experience in HR field.

6%

7%

11%

24%

24%

15%

7%

7%

0% 20% 40% 60% 80% 100%

More than 20 years

15 years to 20 years

10 years to 15 years

5 years to 10 years

2 years to 5 years

1 year to 2 years

6 months to 1 year

Less than 6 months

% of responses

Human Resource Development Data Report (Oct. 2017 to May 2018) 10

Length of service in current position.

Percentage of time devoted to HR functions.

0%

1%

3%

7%

17%

20%

23%

30%

0% 20% 40% 60% 80% 100%

More than 20 years

15 years to 20 years

10 years to 15 years

5 years to 10 years

2 years to 5 years

1 year to 2 years

6 months to 1 year

Less than 6 months

% of responses

Answer Options

92%

4%

1%

3%

0% 20% 40% 60% 80% 100%

76-100%

51-75%

26-50%

0-25%

% of responses

Human Resource Development Data Report (Oct. 2017 to May 2018) 11

Communication (Post Event) *

Communication

# of evaluations: 351

How did you find out about the course?

How do you prefer to receive communications about future training opportunities?

Human Resource Development Data Report (Oct. 2017 to May 2018) 12

B: OCT - MAY LEVEL 2 PRE-TEST AND POST-TEST SUMMARY

The table below displays Level 2 Pre-Test and Post-Test scores for all classes held during the months of Oct - May. The percentage point change indicates students’ assessed knowledge change between the Pre- Test and Post-Test. Data highlighted in green indicates an increase in students’ assessed knowledge change between the Pre-Test and Post-Test. During the month of Oct - May, students improved learning scores in all 13 classes with an average percentage point increase of 11.45%. This increase indicates students are returning to their jobs with more knowledge.

C: OCT - MAY MULTI-LEVEL ANALYSIS

The table below displays Level 1 End Of Course Evaluation course score averages, by VISN and Class.

Green indicates the average was greater than 4% above the government benchmark; yellow indicates the average was within a 4% range of the benchmark; red indicates the average fell more than 4% below the government benchmark of 4.24.

This report shows totals and averages by Class and VISN. Note: not all participants are allocated to a VISN. This could be attributed to the student not being part of VHA and/or not interpreting their organization correctly. For total students in a class, look at the value on the row listing the class. By subtracting the VISN total from the Class total (e.g., 11 students in 201 Jump Start Assessment Mar 06, 2018, minus 10 students identifying their VISN, equals 1), you can see how many did not list a VISN for whichever reason (e.g., not part of VHA (could be VBA, OHRM), unknown, other).

Classes Demographics Average

Score # of

Evaluations MTM Benchmark - Government 4.24 862,902

201 Jump Start Assessment Feb 20, 2018 4.35 8

06: VA Mid-Atlantic Health Care Network

3.17 1

16: South Central VA Health Care Network

5.00 1

19: Rocky Mountain Network

20: Northwest Network

4.00 2

* Indicates average improvement for participant(s) who took BOTH the pre-test and post-test

Human Resource Development Data Report (Oct. 2017 to May 2018) 13

21: Sierra Pacific Network

22: Desert Pacific Healthcare Network

23: VA Midwest Health Care Network

3.67 1

201 Jump Start Assessment Mar 06, 2018 4.02 11 02: New York/New Jersey VA Health Care Network 3.17 1 15: VA Heartland Network 3.50 1 16: South Central VA Health Care Network 4.67 1 19: Rocky Mountain Network 3.71 4 23: VA Midwest Health Care Network 4.61 3 201 Jump Start Assessment Mar 20, 2018 4.26 7

10: VA Healthcare System

4.67 1

16: South Central VA Health Care Network 5.00 1

20: Northwest Network

23: VA Midwest Health Care Network 3.78 3 Hiring Critical T38 Staff Feb 27, 2018 4.52 29 01: VA New England Healthcare System 4.40 1 04: VA Healthcare - VISN 6 5.00 4 06: VA Mid-Atlantic Health Care Network 4.37 2 07: VA Southeast Network 4.13 1 10: VA Healthcare System 4.77 2 12: VA Great Lakes Health Care System 4.87 4 15: VA Heartland Network 3.03 2 16: South Central VA Health Care Network 4.87 2 17: VA Heart of Texas Health Care Network 5.00 2 19: Rocky Mountain Network 4.62 3 22: Desert Pacific Healthcare Network 5.00 1 23: VA Midwest Health Care Network 3.92 4 Labor Relations and the HR Practitioner Mar 05, 2018 4.69 15 02: New York/New Jersey VA Health Care Network 4.98 3 04: VA Healthcare - VISN 6 5.00 1 15: VA Heartland Network 4.91 3 16: South Central VA Health Care Network 5.00 1 17: VA Heart of Texas Health Care Network 4.13 1 23: VA Midwest Health Care Network 5.00 1 Leave Administration Nov 13, 2017 4.71 29 01: VA New England Healthcare System 4.64 3 02: New York/New Jersey VA Health Care Network 5.00 3 04: VA Healthcare - VISN 6 4.33 1 07: VA Southeast Network 5.00 2 12: VA Great Lakes Health Care System 4.73 6 15: VA Heartland Network 4.00 3

Human Resource Development Data Report (Oct. 2017 to May 2018) 14

20: Northwest Network 5.00 2 21: Sierra Pacific Network 4.56 3 23: VA Midwest Health Care Network 4.87 4 NTDP Core CSC Mar 21, 2018 4.97 4 02: New York/New Jersey VA Health Care Network 5.00 1 05: VA Capitol Health Care Network 5.00 1 08: VA Sunshine Healthcare Network 5.00 1 NTDP Core CSC Oct 18, 2017 4.55 13 05: VA Capitol Health Care Network 5.00 1 08: VA Sunshine Healthcare Network 4.53 2 10: VA Healthcare System 4.87 1 15: VA Heartland Network 4.51 3 16: South Central VA Health Care Network 5.00 2 20: Northwest Network 4.10 2 NTDP Core CSC-TCF Oct 18, 2017 4.49 16 02: New York/New Jersey VA Health Care Network 4.80 1 07: VA Southeast Network 4.40 1 10: VA Healthcare System 4.00 2 12: VA Great Lakes Health Care System 4.07 1 15: VA Heartland Network 4.80 2 17: VA Heart of Texas Health Care Network 5.00 1 19: Rocky Mountain Network 4.66 3 21: Sierra Pacific Network 4.23 2 23: VA Midwest Health Care Network 4.80 1 NTDP Core ELP Mar 21, 2018 4.84 7 05: VA Capitol Health Care Network 4.80 1 07: VA Southeast Network 5.00 1 16: South Central VA Health Care Network 5.00 1 20: Northwest Network 4.69 3 NTDP Core ELP Oct 18, 2017 4.80 13 05: VA Capitol Health Care Network 4.87 1 19: Rocky Mountain Network 5.00 3 20: Northwest Network 4.42 3 23: VA Midwest Health Care Network 4.80 2 Probationary Periods Oct, 16, 2017 4.69 34 01: VA New England Healthcare System 4.79 3 02: New York/New Jersey VA Health Care Network 4.55 5 04: VA Healthcare - VISN 6 4.78 2 05: VA Capitol Health Care Network 4.73 1 06: VA Mid-Atlantic Health Care Network 4.97 2 07: VA Southeast Network 4.69 3

Human Resource Development Data Report (Oct. 2017 to May 2018) 15

10: VA Healthcare System 5.00 1 12: VA Great Lakes Health Care System 5.00 2 15: VA Heartland Network 4.27 3 19: Rocky Mountain Network 4.71 2 21: Sierra Pacific Network 4.73 1 22: Desert Pacific Healthcare Network 4.93 1 23: VA Midwest Health Care Network 4.76 6 Putting Quals back into Qualifications – The Basics Oct 24, 2017 4.65 22 01: VA New England Healthcare System 4.64 3 02: New York/New Jersey VA Health Care Network 4.45 4 04: VA Healthcare - VISN 6 5.00 2 12: VA Great Lakes Health Care System 4.13 1 17: VA Heart of Texas Health Care Network 4.33 3 20: Northwest Network 5.00 1 21: Sierra Pacific Network 4.87 2 23: VA Midwest Health Care Network 4.70 4 T38 Fundamentals Oct 09, 2017 4.57 11 02: New York/New Jersey VA Health Care Network 5.00 2 06: VA Mid-Atlantic Health Care Network 5.00 1 12: VA Great Lakes Health Care System 3.92 1 19: Rocky Mountain Network 4.93 2 20: Northwest Network 3.00 1 22: Desert Pacific Healthcare Network 5.00 2 23: VA Midwest Health Care Network 4.40 1 Understanding RN-SSR Pay Dec 05, 2017 4.38 22 02: New York/New Jersey VA Health Care Network 4.80 1 04: VA Healthcare - VISN 6 4.13 1 06: VA Mid-Atlantic Health Care Network 4.87 2 09: VA MidSouth Healthcare Network 3.90 2 10: VA Healthcare System 4.97 4 15: VA Heartland Network 3.87 1 16: South Central VA Health Care Network 3.31 3 20: Northwest Network 4.32 3 22: Desert Pacific Healthcare Network 4.47 1 23: VA Midwest Health Care Network 4.72 4 Understanding RN-SSR Pay Jan 23, 2018 4.70 23 01: VA New England Healthcare System 5.00 1 02: New York/New Jersey VA Health Care Network 4.00 2 04: VA Healthcare - VISN 6 5.00 1 07: VA Southeast Network 5.00 2 08: VA Sunshine Healthcare Network 4.13 1

Human Resource Development Data Report (Oct. 2017 to May 2018) 16

10: VA Healthcare System 4.80 2 15: VA Heartland Network 5.00 1 16: South Central VA Health Care Network 4.07 2 17: VA Heart of Texas Health Care Network 4.47 2 19: Rocky Mountain Network 5.00 2 20: Northwest Network 4.90 2 21: Sierra Pacific Network 4.90 2

D: OCT - MAY REPORT CARD

The table below displays a summary of Level 1 End Of Course Evaluation responses by survey category and survey question on a 5-point Likert scale. The HR Development exceeded the benchmark in 8 of 9 of the benchmark-able categories within the End Of Course Evaluation. Where MTM Benchmark are reporting a value of 0, it means that no comparable question was available for reporting purposes.

Column1 Average Average (n)

MTM

Benchmark

MTM

Benchmark

(n) All Questions 4.61 264 4.24 862902 A. Overall Evaluation [Question Category] 4.19 26 3.98 35 I would recommend the 201 Jump Start Program to new HR Specialist.

4.15 26 0 0

The 201 Jump Start Program modules were set up in a way that was beneficial to me as a new HR Specialist.

4.31 26 0 0

The 201 Jump Start Program provided me with the resources necessary to be successful as I begin my new role.

4.08 26 0 0

The coaching I received during my orientation provided the support I needed to more quickly transition into my new role

4.08 26 0 0

The materials covered in the 201 Jump Start Program provided me with a foundation in VA human resources.

4.27 26 0 0

The pace and length of the 201 Jump Start was appropriate for my needs as a new HR Specialist with the VA.

4.23 26 0 0

Additional Questions [Question Category] 4.66 238 4.44 7401 The registration and enrollment process was satisfactory.

4.65 238 4.52 7355

The session was available when I needed it. 4.67 236 4.35 7341 Business Results [Question Category] 4.68 237 3.83 727353 This training will improve my job performance. 4.68 237 3.87 579977 Content [Question Category] 4.62 238 4.23 47474 The objectives clearly defined the content and/or skills to be addressed.

4.62 238 4.62 7363

Courseware [Question Category] 4.65 238 4.26 669350

Human Resource Development Data Report (Oct. 2017 to May 2018) 17

The course met all of its stated objectives. 4.63 238 4.6 7365 The examples, hands-on labs or exercises enhanced my learning

4.61 238 4.48 15592

The scope of the material was appropriate to my needs.

4.71 237 4.18 608878

Environment [Question Category] 4.56 234 4.5 191341 The physical environment was conducive to learning.

4.56 234 4.53 175989

Instructor [Question Category] 4.71 232 4.77 229464 Showed respect and consideration for students. 4.77 227 4.74 7342 The instructor was knowledgeable about the subject.

4.7 231 4.79 204796

The instructor(s) managed the class effectively (kept participants focused and moving forward).

4.66 226 4.63 7341

Online Delivery [Question Category] 4.51 237 4.21 461595 This delivery method was an effective way for me to learn the material.

4.51 237 4.15 450011

Overall Satisfaction [Question Category] 4.65 237 4.43 47520 I would recommend this course to others 4.66 237 4.56 7404

Overall, I was satisfied with this event. 4.63 237 4.53 7416

Performance Management [Question Category] 4.4 237 4.39 7361

I had the knowledge and/or skills required to take this session.

4.4 237 4.39 7359

E: OCT - MAY QUICK QUESTION

The tables below displays a summary of Level 1 End Of Course Evaluation responses by survey category and survey question based on a 5-point Likert scale. The report displays the percentage of students that selected each answer choice.

N* 1+ 2+ 3+ 4+ 5 Average

Additional Questions 238 1.48% 0.42% 4.43% 17.93% 75.74% 4.66 Business Results 237 0.84% 1.27% 2.95% 18.57% 76.37% 4.68 Content 238 0.84% 0.42% 5.04% 23.11% 70.59% 4.62 Courseware 238 0.98% 0.84% 5.05% 18.51% 74.61% 4.65 Environment 234 1.28% 1.71% 6.41% 21.37% 69.23% 4.56 Instructor 232 0.88% 0.58% 3.36% 17.11% 78.07% 4.71 Online Delivery 237 0.84% 1.69% 8.86% 22.78% 65.82% 4.51 Overall Satisfaction 237 1.05% 0.63% 5.27% 18.78% 74.26% 4.65 Performance Management 237 1.69% 2.11% 12.66% 21.94% 61.60% 4.40 Summary 315 1.33% 1.48% 6.72% 20.18% 70.30% 4.57 Additional Questions N 1+ 2+ 3+ 4+ 5 Average The registration and enrollment process was satisfactory.

238 1.26% 0.42% 4.20% 20.17% 73.95% 4.65

Human Resource Development Data Report (Oct. 2017 to May 2018) 18

The session was available when I needed it.

236 1.69% 0.42% 4.66% 15.68% 77.54% 4.67

Summary 238 1.48% 0.42% 4.43% 17.93% 75.74% 4.66 Business Results N 1+ 2+ 3+ 4+ 5 Average This training will improve my job performance.

237 0.84% 1.27% 2.95% 18.57% 76.37% 4.68

Content N 1+ 2+ 3+ 4+ 5 Average The objectives clearly defined the content and/or skills to be addressed.

238 0.84% 0.42% 5.04% 23.11% 70.59% 4.62

Courseware N 1+ 2+ 3+ 4+ 5 Average The course met all of its stated objectives.

238 0.84% 0.42% 4.20% 23.53% 71.01% 4.63

The examples, hands-on labs or exercises enhanced my learning

238 0.84% 1.68% 7.14% 16.81% 73.53% 4.61

The scope of the material was appropriate to my needs.

237 1.27% 0.42% 3.80% 15.19% 79.32% 4.71

Summary 238 0.98% 0.84% 5.05% 18.51% 74.61% 4.65

Demographic Percentage of Time Devoted to HR functions Option N Percent 0-25% 6 2.52% 26-50% 2 0.84% 51-75% 10 4.20% 76-100% 220 92.44% Total years of experience in HR field Option N Percent Less than 6 months 16 6.72% 6 months to 1 year 17 7.14% 1 year to 2 years 35 14.71% 2 years to 5 years 57 23.95% 5 years to 10 years 56 23.53% 10 years to 15 years 27 11.34% 15 years to 20 years 16 6.72% More than 20 years 14 5.88%

Environment N 1+ 2+ 3+ 4+ 5 Average The physical environment was conducive to learning.

234 1.28% 1.71% 6.41% 21.37% 69.23% 4.56

Instructor N 1+ 2+ 3+ 4+ 5 Average

Human Resource Development Data Report (Oct. 2017 to May 2018) 19

Showed respect and consideration for students.

227 0.44% 0.88% 2.64% 13.66% 82.38% 4.77

The instructor was knowledgeable about the subject.

231 1.30% 2.60% 19.48% 76.62% 4.70

The instructor(s) managed the class effectively (kept participants focused and moving forward).

226 0.88% 0.88% 4.87% 18.14% 75.22% 4.66

Summary 232 0.88% 0.58% 3.36% 17.11% 78.07% 4.71 Online Delivery N 1+ 2+ 3+ 4+ 5 Average This delivery method was an effective way for me to learn the material.

237 0.84% 1.69% 8.86% 22.78% 65.82% 4.51

Overall Satisfaction N 1+ 2+ 3+ 4+ 5 Average I would recommend this course to others

237 1.27% 0.84% 5.06% 16.46% 76.37% 4.66

Overall, I was satisfied with this event.

237 0.84% 0.42% 5.49% 21.10% 72.15% 4.63

Summary 237 1.05% 0.63% 5.27% 18.78% 74.26% 4.65 Performance Management N 1+ 2+ 3+ 4+ 5 Average I had the knowledge and/or skills required to take this session.

237 1.69% 2.11% 12.66% 21.94% 61.60% 4.40

How did you find out about the course? Column1 Column2 Option N Percent Email/Outlook 75 31.51% Supervisor/Manager 139 58.40% HR Development Website/TMS 13 5.46% Not Listed 11 4.62%

How do you prefer to receive communications about future training opportunities?

Option N Percent E-mail/Outlook 211 88.66% Supervisor/Manager 14 5.88% HR Development Website/TMS 10 4.20% Not Listed/Other 3 1.26%