PWS Lancaster MHE PM.pdf

PERFORMANCE WORK STATEMENT

Material Handling Equipment Preventive Maintenance Department of Veterans Affairs, CMOP Lancaster, TX

1.0 INTRODUCTION

1.1 Background

The VA Consolidated Mail Outpatient Pharmacy (CMOP) at 2962 S. Longhorn Drive, Lancaster, TX 75134, provides a high-volume, direct-to-Veteran prescription medication delivery service nationwide. The Lancaster CMOP requires a quarterly preventive maintenance program to ensure the continuous operation of its Material Handling Equipment (MHE).

1.2 Scope

The contractor shall provide all necessary qualified personnel, parts, tools, and services to perform quarterly preventive maintenance and emergency repairs on Government-owned MHE as specified in this PWS. The contract is firm-fixed-price with five (5) one-year ordering periods.

1.3 Performance Requirements Summary

The performance requirements specified in Section 2.0 are summarized as follows:

• Quarterly preventive maintenance (Section 2.1)

• Periodic component replacement (Section 2.2)

• Emergency repairs (Section 2.3)

2.0 REQUIREMENTS

2.1 Quarterly Preventive Maintenance

All preventive maintenance services shall be performed on the equipment listed below, in accordance with the Quarterly Preventive Maintenance Checklist (Appendix A).

Type of Equipment Make Model Serial # Electric Sit-Down Forklift Toyota 7FBEU18 21272 Electric Sit-Down Forklift Toyota 8FBCU25-COMP 96117 Electric Sit-Down Forklift Crown SC5725-35 10704447 Electric Stand-Up Forklift Crown RC5745-40 11092224 Electric Stand-Up Forklift Crown RC5745-40 11092129 Electric Scissor Lift JLG ES1932 ICES-001-NMB-001 Electric Pallet Jack Toyota 7HBW23 45410 Electric Pallet Jack Toyota 8HBE30 44231 Electric Pallet Jack Toyota 8HBW23 78809

2.2 Periodic Component Replacement

During the PM services, the contractor must replace the specified components at OEM-recommended intervals, regardless of their condition. Only new parts that meet OEM standards are acceptable; rebuilt or remanufactured parts are not permitted.

Toyota Forklifts - Replace every 12 months or 2,000 hours, whichever occurs first:

• Hydraulic oil

• Hydraulic oil filter (initial replacement at 250 hours or 6 weeks; thereafter every 12 months or 2,000 hours)

• Brake fluid

• Drive unit oil

• Wheel bearing grease

• Brake master cylinder rubber parts

• Wheel cylinder cup seals

• Brake fluid reservoir hose

Crown Forklifts - Replace every 12 months or 2,000 hours, whichever occurs first:

• Hydraulic oil

• Cap ventilating element

• Drive unit oil

2.3 Emergency Repairs

The contractor must provide a technician within four (4) hours of notification of equipment failure, Monday through Friday, between 6:00 AM and 2:30 PM. During repairs, the technician may identify issues requiring off-site repairs or parts ordering. The technician will then provide a detailed repair estimate, including all related costs such as parts and labor, which must be approved by the Contracting Officer.

3.0 PERFORMANCE STANDARDS

3.1 Timeliness

a) The contractor shall provide a technician within four (4) hours of notification of equipment failure, Monday through Friday, from 6:00 AM to 2:30 PM.

b) If repairs cannot be completed within 48 hours, the contractor shall provide an operational substitute piece of MHE equivalent to the current inventory.

c) All maintenance tasks shall be completed by their scheduled due dates.

3.2 Quality of Work

a) All work performed shall comply with the OEM-recommended maintenance specifications.

b) All parts must be new and conform to OEM specifications. Rebuilt or remanufactured parts will not be accepted.

c) The contractor shall ensure that all equipment retains its OEM warranty.

d) The contractor shall provide all materials, supplies, and labor.

e) The contractor shall not perform any service that will result in additional charges without the Contracting

Officer's prior written approval.

f) The contractor shall interrupt work at any time to avoid disrupting facility operations.

g) The contractor shall maintain a quality control program to ensure compliance with contract requirements.

3.3 Safety Compliance

a) All maintenance activities shall comply with applicable OSHA safety standards and regulations.

b) Maintenance and repairs shall be performed by an OEM service provider.

3.4 Customer Service

a) The contractor shall maintain communication with the COR regarding maintenance schedules, findings, and any required follow-up actions.

b) The contractor is responsible for documenting and tracking all reported issues until they are resolved.

c) Complaints will be documented by the COR within 24 hours and must be addressed by the contractor within

24 hours of notification.

3.5 Performance Requirements Summary Matrix

Task Indicator Standard Acceptable

Quality Level Method of Surveillance Timeliness Schedule adherence;

response time Adhere to PM schedule;

respond to emergencies within 4 hours

95% Review of maintenance schedules and response times

Quality of Work

OEM compliance;

operational tests

All maintenance per OEM specs; new OEM-conforming parts only

100% Random audits and inspections

Safety Compliance

OSHA compliance;

technician qualifications

Qualified technicians;

OSHA standards met

100% Inspections and qualification verification

Customer Service

Response time;

complaint resolution

Address complaints within 24 hours

95% Review response times and feedback

4.0 PLACE AND HOURS OF PERFORMANCE

Services shall be provided at 2962 S. Longhorn Drive, Lancaster, TX 75134, Monday through Friday, 6:00 AM to 2:30 PM. Services shall be rescheduled in the event of weather-related hazards without penalty.

Appendix A — Quarterly Preventive Maintenance Checklist

Quarterly Preventive Maintenance Checklist

TEST DRIVE MACHINE CLEANING & LUBRICATION BATTERY AND CABLES ELECTRICAL TESTS

Drive Train Noise Air Clean Truck Cable Condition Ground Test Steering Operation Air Clean Electrical Controls Electrolyte Level Cable & Terminal Condition Service Brake Operation Air Clean All Motors Battery Load Test Wire Harness Condition Speed Control Lubricate Truck Battery Retention Stops Accelerator Test Creep Speed Specific Gravity Contactor Assemblies Plugging & Directional Control MOTORS Receptacle Condition Contactor Tip Condition Return to Neutral Drive Motor Condition Battery Connector Condition Service Brake Switch Operation Hydraulic System Operation Pump Motor Condition Battery Disconnect Condition Parking Brake Switch Operation Pedal Pads & Linkage Seat Switch Operation Parking Brake Operation LOAD BACK REST WHEELS & TIRES S.R.O.

Seat Switch (Brake) Operation Condition Tighten Mounting Bolts P.M.T.

Pedestrian Warning Devices Security of Mounting Tire Condition Speed Limit Switches Drive Steering Transducer BRAKE SYSTEM DRIVE AXLE Steer Hydraulic Valve Switches Check for Leakage Differential Fluid Level Tire Pressure Lift Valve Transducer Brake Reservoir Fluid Level Clean Air Vent

Clean Vent Cap Security of Mounting STEER AXLE HYDRAULIC SYSTEM Pedal Free Travel Check Wheel Bearings Security of Mounting Check for Leakage Pedal Drift Axle Stop Adjustment Fluid Level and Condition Master Cylinder Mounting STEERING SYSTEM Drag Link Adjustment Clean/ Replace Breather Service Brake Wear/ Adjustment Check for Leakage Check Wheel Bearings Replace Filter Park Brake Wear/ Adjustment Oil Level and Condition Linkage Adjustment Brake Line Cable Condition Security of Mounting TILT CYLINDERS Hose Condition Brake Linkage Check & Lubricate Tilt Column Operation Check for Leakage Lift Speed (ln/Sec) Cylinder Rod Condition No & Full Load UPRIGHT - CARRIAGE ATTACHMENTS Mounting Security / Torque Drift Teas (In/Sec) Security of Mounting Mounting Bolts Tilt Cylinder Adjustment Lift & Tilt Cylinder Roller Condition/ Clearance Leakage

Chain & Anchor Condition Operation GAUGES - LIGHTS - INDICATORS SHEET METAL & CTW Chain Adjustment Hour Meter Decals - Missing/ Condition Latch and Stop Condition OVERHEAD GUARD Gauges - All Operate Data Plate Condition Cylinder Condition Condition Lights - All Operate Seat Mounting & Operation Forks, Locks, Stops Security of Mounting Wiring Condition Seat Belt Condition Rail Condition Horn Door & Deck Latches Trunnion Ring Condition Lift Interrupt CTW Mounting Bolts Operation of Accessories Slip Resistance Surfaces