36C26326Q0954 0001 Amendment.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 6

0001 08-05-2026

N/A

36C263

DEPARTMENT OF VETERANS AFFAIRS

NETWORK CONTRACTING OFFICE 23

2501 W. 22ND STREET

SIOUX FALLS SD 57105

DEPARTMENT OF VETERANS AFFAIRS

NETWORK CONTRACTING OFFICE 23

2501 W. 22ND STREET

SIOUX FALLS SD 57105

To all Offerors/Bidders

36C26326Q0954

07-24-2026

X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 08-12-2026 08:00am CDT

See CONTINUATION Page

X - 1 -

The purpose of amendment 0001 is to answer technical questions submitted to the Contracting Officer (see next page).

Furthermore, the amendment corrects the quantity for each year from 1 to 10 and corrects the period of performance for Option Year 4. The price/cost schedule below must be submitted with all offers.

The due date for submission is extended to 08/12/2026 8:00am CT.

Curt LaRose Contracting Officer

VA-VHA-RPOC-2024-0072

A.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

10.00 EA __________________ __________________

Base Year: One-year tele-town hall service contract as per the Statement of Work Contract Period: Base POP Begin: 09-01-2026 POP End: 08-31-2027 PRINCIPAL NAICS CODE: 517810 - All Other Telecommunications PRODUCT/SERVICE CODE: R499 - Support - Professional: Other

Option Year 1: One-year tele-town hall service contract as per the Statement of Work Contract Period: Option 1 POP Begin: 09-01-2027 POP End: 08-31-2028 PRINCIPAL NAICS CODE: 517810 - All Other Telecommunications

Option Year 2: One-year tele-town hall service contract as per the Statement of Work Contract Period: Option 2 POP Begin: 09-01-2028 POP End: 08-31-2029 PRINCIPAL NAICS CODE: 517810 - All Other Telecommunications

Option Year 3: One-year tele-town hall service contract as per the Statement of Work Contract Period: Option 3 POP Begin: 09-01-2029 POP End: 08-31-2030 PRINCIPAL NAICS CODE: 517810 - All Other Telecommunications

Option Year 4: One-year tele-town hall service contract as per the Statement of Work Contract Period: Option 4

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

POP Begin: 09-01-2030 POP End: 08-31-2031 PRINCIPAL NAICS CODE: 517810 - All Other Telecommunications

GRAND TOTAL __________________

CONTINUATION PAGE

1. Reference: Section B.2, 1.1 and 1.2, page 4 The Statement of Work does not state the number of tele-town hall events required. The background references the 90-day community meeting cadence and 1.3 establishes a one-year base period. Can VANWIHCS confirm the anticipated number of tele-town hall events per contract year?

10 tele-town halls per year of up to 10,000 dials out per call.

2. 2. Reference: Section B.2, 1.2.1.2 and 4.1.6, pages 4 and 5 The Statement of Work requires pre-town hall automated voice message delivery to VHA-provided phone numbers but does not state a list size or a number of pre-event calls. Can VANWIHCS confirm (a) the anticipated quantity of phone numbers per event, and (b) whether one pre-event automated message per event is anticipated, or more than one per telephone town hall?

1 pre-event call per tele-town hall and the list will be up to 10,000 phone numbers.

3. 3. Reference: Section B.2, Section 4, pages 5 and 6 The Statement of Work describes platform, training and technical support but does not address several services commonly associated with tele-town hall delivery. So that offerors price accurately, can VANWIHCS confirm whether each of the following is required, optional, or not required under this contract:

a. A live host or moderator to facilitate the event (a professional from outside the VA who moderates the conversation and has a speaking role on the event)

We do not need a live moderator to speak on the call, but do need a live person to provide technical support to ensure that the call is working correctly and gets connected.

b. Professional call screeners, and if required, the number per event?

Two call screeners per event.

c. Video streaming This is a required need.

d. Closed captioning This is not a necessary element and if it is provided it will be at no additional cost to the Government.

e. Simulcast to social media platforms other than Facebook This is not a necessary element and if it is provided it will be at no additional cost to the Government.

f. A written transcript of the event.

This is not a necessary element and if it is provided it will be at no additional cost to the Government.

g. Transcription of participant voicemail messages This is not a necessary element and if it is provided it will be at no additional cost to the Government.

4. Reference: Section B.2, 1.2.1.5, page 4 The Statement of Work requires peer-to-peer texting. Can VANWIHCS confirm the anticipated message volume (number of text messages sent), the message length (characters per message), and whether two-way response handling is expected (follow-up responses if needed)? The option for up to 10,000 messages up to 240 characters.

Two-way response is not necessary.

5. Reference: Section B.2, 4.2.4, page 6 The Statement of Work requires the contractor to create pulse campaigns. Can VANWIHCS define what constitutes a pulse campaign for purposes of this requirement, and the anticipated frequency?

The option for text and voice message campaign once per year with up to 60,000 recipient phone numbers.

6. Reference: Section B.2, 6.4, page 6 Data must be purged from contractor infrastructure or moved to VANWIHCS secure network storage within 72 hours of a completed event or upon COR notification. If VANWIHCS elects transfer rather than purge, will the Government provide the destination and the transfer method?

The requirement would always be to purge the data. However, in the event we would request a data transfer we would establish a local destination and method.

7. Reference: Section B.3, Price/Cost Schedule, Item 4001, page 10 Item 4001 (Option Year 4) states POP Begin 09-01-2029 and POP End 08-31-2030, which duplicates Item 3001 (Option Year 3) and is inconsistent with Section B.2, 1.4.2, which establishes four option years running through 08-31-2031.

Will the Government issue an amendment correcting Item 4001, or should offerors price Item 4001 for the period 09-01-2030 through 08-31-2031?

The correct period of performance for Line Item 4001 is 09/01/2030 through 08/31/2031.

8. Reference: Section B.3, pages 9 and 10, and Section E, E.2, page 32 The price schedule establishes one line item per contract period at a quantity of 1.00 EA with no stated volume, and award will be made on a Lowest Price / Technically Acceptable basis. Does the Government intend each annual line item to represent an all-inclusive, unlimited-use price covering all events, outbound dialing and inbound minutes within that period? If not, on what quantity basis will offers be compared?

Yes, the Government intends for an all-inclusive price based on the Statement of Work and 10 tele-town halls per year.

9. Reference: Section E, E.1 Addendum (b), page 32 Offers are limited to 30 pages in minimum 11-point Arial, Calibri, Courier or Times New Roman font. May tables, charts and graphics use a font smaller than 11-point? If so, what minimum size will the Government accept?

No, 11-point is the minimum acceptable.

10. Reference: Section E, E.1 Addendum (b), page 32 Does the 30-page limit include the signed SF 1449, the price schedule, and representations and certifications, or does it apply only to the technical narrative?

The 30-page limit is strictly for the technical narrative; the SF 1449, SF 30 amendment, and any other representations and certifications may be filed separately.