36C26227Q0005_3.docx

This is a Statement of Work (SOW) for preventative maintenance services on Spacesaver and VIDIR bed lift equipment at the Veterans Affairs San Antonio Health Care System (SAVAHCS).

The contractor shall provide comprehensive preventative maintenance services for bed lift equipment including scheduled inspections, lubrication, adjustments, and component replacements as needed to ensure operational functionality and safety. Services must be performed on-site at SAVAHCS facilities with response to maintenance requests within 24 hours for emergency calls and within 5 business days for routine preventative maintenance visits. The contractor is responsible for maintaining detailed service records, providing spare parts availability, and ensuring minimal downtime of equipment. Training for VA staff on proper equipment operation and basic maintenance procedures must be included. The SOW specifies that the contractor shall comply with all VA safety regulations, maintain appropriate insurance and licenses, and coordinate scheduling through the designated VA facility contact. Performance standards require equipment uptime of at least 95 percent during the contract period, with quarterly performance reporting to VA management detailing all maintenance activities, parts replaced, and any equipment deficiencies identified.