Amendment 2 - RFQ 36C26226Q0512.docx

SUBJECT*

VALB Shuttle & Valet SVCs

GENERAL INFORMATION

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs NCO 22 - Network Contracting 3601 S. 6th Avenue Tucson AZ 85723

POINT OF CONTACT*

Contract Specialist Katharine Robert katharine.robert@va.gov

PLACE OF PERFORMANCE

ADDRESS

Department of Veterans Affairs

Tibor Rubin VA Medical Center

5901 E 7th ST

Long Beach CA

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

Amendment to a Previous Combined Solicitation Amendment to a Previous Combined Solicitation The purpose of this amendment is to answer vendor inquiries, update the Statement of Work, and extend the submission due date. The updated Statement of Work fully replaces the previous version. No further inquiries will be accepted. Offerors are encouraged to review the entire solicitation and all attachments prior to submitting their quote.

Page 1 of

Amendment to a Previous Combined Solicitation

This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format Revolutionary FAR Overhaul (RFO) in Federal Acquisition Regulation (FAR) subpart 12.202, “Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued. Offerors are encouraged to review the entire solicitation and attachments prior to submitting their quote.

Solicitation number 36C26226Q0512 is issued as a request for quotation (RFQ) for on-site Valet and Shuttle Services at the VA Long Beach Healthcare System, 5901E 7th ST Long Beach CA 90822.

This solicitation is set-aside for 100% Service-Disabled Veteran-Owned Small Businesses (SDVOSB).

All interested companies shall provide quotations for the following:

Price/Cost Schedule

VALB Shuttle and Valet Services: The Contractor shall provide Shuttle and Valet Services in accordance with the performance work statement (PWS). Price per month.

Contract Period: Base

VALB Shuttle and Valet Services: The Contractor shall provide Shuttle and Valet Services in accordance with the performance work statement (PWS). Price per month.

Contract Period: Option 1

VALB Shuttle and Valet Services: The Contractor shall provide Shuttle and Valet Services in accordance with the performance work statement (PWS). Price per month.

Contract Period: Option 2

VALB Shuttle and Valet Services: The Contractor shall provide Shuttle and Valet Services in accordance with the performance work statement (PWS). Price per month.

Contract Period: Option 3

VALB Shuttle and Valet Services: The Contractor shall provide Shuttle and Valet Services in accordance with the performance work statement (PWS). Price per month.

Contract Period: Option 4

GRAND TOTAL

STATEMENT OF WORK (SOW)

Title: Shuttle and Valet Services, VALBHCS

1. Purpose: The VA Long Beach Healthcare System (VALBHCS) requires contracted Shuttle and Valet services. The contractor shall provide all labor, vehicles, personnel, supervision, supplies, equipment, and necessary reporting for the provision of shuttle and valet services in accordance with the Statement of Work.

2. Background: VALBHCS shuttle and valet service is necessary to ensure all veterans reach the hospital from parking lots by reducing the physical strain and logistical stress of navigating a large, busy medical campus. This is especially important for veterans with mobility challenges, chronic conditions, or disabilities.

3. Shuttle Scope/Requirements: The Contractor shall provide continuous shuttle services throughout the VALBHCS campus and associated parking areas using buses and carts. Shuttle vehicles will circulate the grounds on an ongoing basis during operational hours, proactively offering rides to veterans and authorized staff who are walking or waiting in the service area. Drivers are expected to offer rides to individuals observed walking or waiting, maximizing accessibility and minimizing the need for passengers to request transportation, thereby ensuring convenient and efficient service across the campus. Shuttle service will consist of the following:

3.1. Buses: Contractor shall provide two (2) 20-passenger ADA compliant buses and two (2) Class B Commercial Driver’s Licensed (CDL) shuttle drivers with passenger endorsement.

3.1.1. Bus service will run Monday thru Friday from 6am to 6pm 12 hours per day, 5 days a week, 52 weeks a year. (Excluding Federal Holidays).

3.2. Carts: Contractor shall provide three (3) 6-8 passenger GEM E6 Electric Vehicles 6 Passenger - 110V or 6-8 Passengers Golf Carts with covers, and two (2) current California Class C drivers to operate these carts.

3.2.1. Cart service and dispatcher will run Monday thru Sunday from 6am to 6am, 24 hours per day, 7 days a week, 52 weeks a year. (Including Federal Holidays.)

3.3. The Contractor shall provide two-way radios for the bus drivers, golf cart/electric cart drivers, and dispatcher as well as one (1) cell phone that the number will be posted and provided to employees and patients to call for pickup and drop-off assistance around the VA facility.

3.4. The Contractor shall place the VA logo on all vehicles in use for the shuttle service. The COR will provide the VA logo design, and the Contractor shall purchase / print the decals and place them on the shuttle vehicle within 30 days of contract award. The decals must be large enough to be visible and to be read from a reasonable distance (12 – 24 inches wide).

3.5. Contractor shall be responsible for daily inspections (CHP approved inspection sheet), fuel, licensing, registration, qualified drivers, and all maintenance and repair services. If any safety issues are found during the daily inspection, these must be fixed prior to start of the shift or a replacement vehicle shall be provided. All required documentation shall be available at any time upon request for review if necessary.

3.6. Contractor shall be responsible by law to provide breaks to all drivers. Drivers will self-break (off peak). A relief driver shall be provided for lunch breaks to those working above the CA mandated hours.

3.7. Shuttle Signage: The Contractor shall provide and install twenty (20) weatherproof signs on the VALBHCS campus. The signs shall be 24 x 24 inches; handwritten signs are not permitted. Sign locations shall be approved by the COR prior to installation.

3.8. Shuttle Stickers: The Contractor shall provide and install weatherproof stickers that display their dispatch phone number on 60 current signs hung at the VALBHCS campus. The COR shall provide the sign locations prior to installation. The signs are 24 x 24 inches; the sticker should be 13 inches wide by 2 inches high. SEE ATTACHMENT – EXAMPLE OF SIGN.

3.9. The contractor is responsible for repairing damages incurred during the performance of this contract to include the removal, installation, or moving of materials and tools in and out of work areas.

3.10. Shuttle Reporting Procedures: The Contractor shall submit monthly reports to the COR within five (5) days of the end of the month. Reports to the COR shall be submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the Contractor. The reports shall include, but are not limited to, the following:

· Summary of the number of vehicles valet parked by day.

· A final summary sheet which includes the total number of vehicles.

· Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers.

· Reports or incidents in which the assistance of the VA Police was requested.

· Disclosure of all open claims vehicle damage or lost/misplaced property.

· Failure to provide these reports as required may result in delay of payment to the Contractor.

· The Contractor shall provide a sample of the types of report forms used on similar projects for approval at the Post-Award Conference for approval.

· Records of valet parking activity (input) shall be maintained daily to facility the creation of the reports (output). The information shall provide documentation for appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

3.11. Vehicles:

3.11.1. The VA reserves the right to inspect the contractor’s equipment and vehicles or require documentation of compliance with state laws, rules, and regulations. VA inspections of contractor equipment do not constitute a warranty or guarantee that the contractor’s vehicles and equipment are properly maintained.

3.11.2. The VA reserves the right to restrict the contractor’s use of equipment and vehicles in the performance of this contract that are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the contractor from performance IAW the contract nor necessitate additional cost to the VA.

3.11.3. All vehicles shall be clean and maintained in good repair IAW the manufacturer’s instructions. Interiors and exteriors of each vehicle shall be well maintained and present a respectable appearance.

3.11.4. All vehicles will be serviced and maintained by the Contractor for the duration of this contract.

3.11.5. Any vehicle involved in an accident, no matter how insignificant, shall be taken out of operation until the Contractor has provided written documentation to VALBHCS that the vehicle has been repaired and is in good working order.

4. Valet Scope/Requirements: The Contractor shall provide all labor supplies, materials, transportation, supervision, support vehicles, and other non-personnel services required to provide full valet parking and front door services for eligible beneficiaries, authorized personnel and visitors at VALBHCS. Valet service will consist of the following:

4.1. The Contractor shall provide the appropriate number of employees to provide consistent, responsive, secure and efficient valet parking services. The Contractor shall make logistical and staffing adjustments as necessary in accordance with the daily parking needs of VA Long Beach Healthcare System. The Contractor is responsible for allocating Staff in order to meet workload demands.

4.2. Claim Tickets: The Contractor shall provide claim tickets at no extra cost to the Government. Claim tickets shall contain the contractor’s liability disclaimer.

4.2.1. The claim tickets provided by the contractor shall be sequentially numbered to differentiate tickets respective to each valet customer’s vehicle.

4.2.2. The Contractor shall provide part of the claim ticket to each driver. After parking the vehicle, the attendant shall write the vehicle description, location, and other pertinent information (which in certain cases, may include first and last name of driver and cell phone number) on the portion of the claim ticket to aid in locating the vehicle when the customer requests it.

4.2.3. Numbered claim tickets shall aid in tracking purposes to provide statistics of the number of vehicles parker per day; with the beginning and ending numbers recorded each day and shall be provided to the COR weekly.

4.3. The Contractor shall staff the valet parking operation with an appropriate number of employees as necessary, ensuring an efficient and safe operation. Any increase in the number of valet parking personnel necessary to meet the seven (7) minute requirement shall be provided at no additional cost to the Government. An efficient operation is defined as:

4.3.1. No vehicle waits more than seven (7) minutes to be valet-parked, nor more than seven (7) minutes to be retrieved.

4.3.2. The seven (7) minute period begins for the parking as soon as the vehicle queues itself into the valet staging area. Performance is complete when the vehicle has been processed and driven out of the queue area by the Contractor.

4.3.3. The seven (7) minute retrieval period begins as soon as the patient queues themselves into the retrieval line and is complete as soon the patient is presented with their idling vehicle.

4.4. Equipment:

4.4.1. The contractor shall provide professional valet booths and/or podiums to designate the valet parking service location. A Valet Attendant shall be stationed at the valet booth during normal operations and shall not be included in the valet attendant staff for parking vehicles. The valet parking booth shall be manned at all times.

4.4.2. The contractor shall provide lockable key cabinets for securing of keys.

4.4.3. The contractor shall provide* one shelter (tent/canopy) for valet employees, eligible beneficiaries, authorized personnel, and visitors from the sun and inclement weather. The contractor shall inform the COR upon acceptance of award what will be utilized for protection. The contractor shall replace the tent/canopy when it becomes damaged due to the conditions of the environment or inclement weather at no additional cost to the Government within three business days.

*Note: currently, one tent is provided by VA; when that tent becomes unserviceable, the contractor shall replace it. The contractor shall maintain ownership of the replacement. The COR shall notify the contractor when the VA owned tent becomes unserviceable.

4.4.4. All materials and supplies utilized by the contractor shall be approved by the COR before use.

4.4.5. At the end of every day, the contractor should lock up and secure all contractor supplies/materials/equipment necessary to operate and manage the valet services. The Government is not liable for any contractor owned supplies/materials/equipment.

4.5. Signage for Valet Parking Services: The contractor shall provide appropriate signage at the valet parking lot. Signage shall include the following and adhere to the following guidelines, and is subject to the approval (prior to purchase) of the COR:

4.5.1. All signs shall be at least 30” x 30” and handwritten signs shall not be allowed.

4.5.2. Provide and install a minimum of two (2) “No Tipping” signs.

4.5.3. Provide and install a minimum of two (2) “Insurance Liability” signs for vehicle damage claim process.

4.5.4. Provide and install a minimum of two (2) signs explaining the After-Hours Procedures.

4.5.5. Provide temporary signs. Temporary signs shall be used to assist the flow of traffic, redefine the layout of the parking lot and prevent self-park drivers from parking in unauthorized areas within the designated valet parking lot. The Contractor shall provide a minimum of two (2) each:

· “Exit” signs

· “Entrance signs

· “Patient Parking only” signs

· “Valet Closed” signs.

4.5.6. The Contractor should set-up signage each morning and remove/secure signage at the end of each day. The Government is not liable for any contractor owned signage.

4.6. Designated Valet Parking Lot: VALBHCS has designated a section of Parking Lot A to be used for the Valet Parking Services. Lot A has been designated as the valet drop off and pick up area; signs within parking Lot A dictate which section is designated exclusively for valet.

The Contractor shall have complete control of vehicles parked in designated valet parking area(s) in order to maximize the space available and facilitate a smooth operation. If deemed necessary, the Contractor shall double stack vehicles in order to maximize the space available. The Contractor shall be responsible for parking control and monitoring the designated parking lots assigned for the valet operation.

4.7. Valet Parking Service Hours: The Contractor shall provide valet parking services as follows:

4.7.1. Regular service shall be provided Monday through Friday from 6:00 A.M. to 12:30 A.M.

4.7.2. The hours between 06:00 P.M. and 12:30 A.M. are primarily reserved in support of the Emergency Department.

4.7.3. Any remaining keys that remain after normal working hours and in the custody of the Contractor at 12:30 A.M. will be turned over to the VALB Administrative Officer of the Day.

4.7.4. Contractor shall ensure sufficient staff during Peak traffic hours which are generally 9:00 A.M. to 2:00 P.M. with Tuesday through Thursday being the busiest day for patient visits.

4.8. Valet Reporting Procedures: The Contractor shall submit monthly reports to the COR within five (5) days of the end of the month. Reports to the COR shall be either hand-delivered or submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the Contractor. The reports shall include, but are not limited to:

· Summary of the number of vehicles valet parked by day.

· A final summary sheet which includes the total number of vehicles.

· Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers.

· Reports or incidents in which the assistance of the VA Police was requested.

· Disclosure of all open claims vehicle damage or lost/misplaced property.

· Failure to provide these reports as required may result in delay of payment to the Contractor.

· The Contractor shall provide a sample of the types of report forms used on similar projects for approval at the Post-Award Conference for approval.

· Records of valet parking activity (input) shall be maintained daily to facility the creation of the reports (output). The information shall provide documentation for appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

5. Tipping Policy: Shuttle and Valet parking attendants and all other parking staff shall be restricted from accepting tips of any kind. The “No Tipping” policy shall be strictly enforced.

6. Contractor Personnel: Contractor personnel shall be courteous and always conduct themselves in a businesslike manner while providing services under this contract.

6.1. Drivers: Services shall be provided by a qualified driver, licensed in accordance with applicable state, city, and local regulations. Each driver shall possess a driver’s license that is valid for the class of vehicle driven. Evidence of a special transportation service vehicle permit, or endorsement issued by the commissioner of public safety.

· Be at least 18 years of age and have not less than one year of experience as a licensed driver; and

· For the past three years:

· Have not had a driver’s license canceled or suspended.

· Have a driving record clear of convictions for operating a motor vehicle or motorcycle without insurance.

· Have a driving record clear of convictions for driving a motor vehicle without a valid current license for the class of vehicle driven

· Have a driving and criminal record clear of convictions for driving under the influence of alcohol or a controlled substance.

6.2. Drivers shall be presentable, well-groomed and look professional.

6.3. Drivers shall wear company uniform. The Contractor shall be responsible for furnishing all vehicles, uniforms, and nametags for performance of services under this contract. Employee identifications shall be worn in clear view above the waist.

6.4. Drivers are responsible for cleaning and disinfecting all buses and carts before the start of each shift.

6.5. The contractor personnel shall not play loud music originating from any device in vehicles while transporting VA patients.

6.6. Cell phone use shall not be permitted while parking vehicles or during scheduled work hours.

6.7. Investigative Requirements for Contract Personnel: Contract personnel will be subject to the same investigative requirements as those for regular VA appointees and employees. The level of investigation commensurate with the level of access to perform the performance work statement is: Special Agreement Checks (SAC). Fingerprinting for contract personnel will be conducted at VALBHCS. The VA Security and Investigation Center (SIC) is responsible for adjudicating all background investigations for contract employees.

6.8. Contractor personnel may be required to wear Personal Protective Equipment (PPE) when required.

6.9. Contractor personnel will collect, contain, and dispose of all trash resulting from the day-to-day operations according to VA regulation.

6.10. The contractor and its personnel shall follow all VA regulations and VHA Center for Engineering and Occupational Safety & Health Regulations.

7. Claims, Complaints, and Disruptive Behavior:

7.1. The Contractor shall be completely liable for all vehicle damages and general public damage while in the performance of the required services. All claims brought to the attention of the contractor shall be immediately investigated and validated claims shall be processed for settlement.

7.2. Any claims of property and physical damage or missing/stolen property involving patient or employees shall be the responsibility of the contractor. The VA assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor supervisor who shall immediately notify the COR. Corrective actions to resolve all claims shall commence immediately. All claims shall be settled within fourteen (14) working days, unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer. All vehicle accidents or theft claims should be immediately reported to the VA Police for investigation.

7.3. All vehicle accidents or theft claims shall be immediately reported to VA Police and the COR.

7.4. The contractor shall promptly and courteously respond to all complaints within twenty-four (24) hours, including complaints brought to the contractor’s attention by the COR. The Contractor shall record any complaints received from veterans / staff, and promptly report those complaints to the COR/PPOC. The Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and the Contractor’s response. The Contractor shall permit the Government to inspect such records upon reasonable notice.

7.5. The Contractor shall provide adequate on site supervision at all times in order to handle disruptive behavior of any parking attendant performing under the contract. The Contractor agrees to permanently remove any member of its parking staff from performing work associated with this contract, if at the sole discretion of the VA, the employee poses a health and safety risk to any patient or individual requiring services or if the COR disapproves of the conduct due to interferences with the business or operation of the VA Long Beach Healthcare System.

8. Sign Installation Approval: The Contractor shall not install any signs without the prior guidance or written consent from the Contracting Officer or the designated COR.

9. Changes To Parking Lots: No alterations to the parking lots or parking lot stripping shall be permitted. If parking lot alterations shall be required, the Contractor shall notify the Contracting Officer in writing with the recommended changes. If the recommended changes are approved, the Contractor shall be notified in writing by the Contracting Officer.

10. Badges: All Contractor personnel shall be required to wear VA provided identification (I.D.) badges at all times while on the VA grounds. The Contractors shall be required to coordinate with COR in order to obtain the VA provided I.D. badges for all valet parking staff. All VA provided I.D. badges shall be returned at the end of the contract or upon completion of service.

11. Contractor Personnel Parking: Contractor personnel are permitted to park their own vehicles only in employee parking lots. No employees are permitted to park in lots that are reserved for patient only parking.

12. Contractor Vehicle parking: Contractor shall be permitted to park their shuttle vehicles (buses / carts) that are used for this contract in a designated lot on the VALBHCS campus when not in use. The COR shall provide the designated lot information prior to the start of performance. The Government is not liable for any Contractor owned vehicles, including when left on campus when not in use.

13. National Holidays: The following holidays are observed by the Federal Government. If a Federal Holiday falls on a Saturday, the immediately preceding Friday will be observed as the holiday, if a Federal Holiday falls on a Sunday the immediately succeeding Monday will be observed as the holiday. In addition to those holidays listed below, on occasion there may be other holidays declared by Executive Order:

Independence Day

14. Conformity To Regulations:

14.1. The contractor and his/her operators shall conform to all Federal, State, and local laws and regulations governing the performance of contracted services.

14.2. VAMC facilities have been designated NO SMOKING areas in their entirety. Violators will be ticketed by VA Police and may be subject to a $50.00 federal citation for disregarding posted safety rules and regulations. Furthermore, the contractor may be directed to stop work. The contractor is to notify all of his/her employees and/or sub-contractors of this strict enforcement policy.

15. Security Requirements:

15.1. The Contractor will not have access to patient records, data or VA computer systems.

15.2. Contractor Personnel Security Requirements: All contractor employees who require access to the Department of Veterans Affair's computer systems or who come into contact with veteran/beneficiaries shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement before contract performance. This requirement is applicable to all subcontractor personnel requiring the same access. If the investigation is not completed before the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for the VA.

Position Sensitivity - The position sensitivity for this contract has been designated as LOW RISK.

Background Investigation - The level of background investigation commensurate with the required level of access for this contract is National Agency Check with Written Inquiries.

Contractor Responsibilities:

· The contractor shall pre-screen all personnel requiring VA access to ensure they maintain a U.S. citizenship and are able to read, write, speak, and understand the English language.

· The contractor shall submit or have their employees submit the following required forms requested by Department of Veterans Affairs, Office of Security and Law Enforcement, Security and Investigations Center, 2200 Fort Roots Drive Bldg. 104, North Little Rock, AR 72114 within 30 days of receipt: All documents completed and submitted at the following website: http://www.va.gov/SECURITYINVESTIGATIONSCENTER/

· The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract. Failure to comply with the contractor personnel security requirements may result in termination of the contract or cause.

16. Place of Performance: LBVAHCS Campus located at the Tibor Rubin VA Medical Center, VA Long Beach Healthcare System, 5901E 7th ST Long Beach CA 90822.

17. Estimated Period of Performance: 10/01/2026 – 09/30/2031.

18. Insurance: Satisfactory insurance coverage is a condition precedent to award of this contract. The Contractor must present satisfactory evidence of full compliance with State and local requirements, or those below stipulated, whichever are the greater.

18.1. Workers' compensation and employer's liability coverage will conform to applicable State law requirements for the services provided by this contract.

18.2. General liability and comprehensive automobile liability will conform to applicable State law requirements for the services provided by this contract, or in the absence of higher statutory minimums, be required in the amounts per vehicle used of not less than $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

18.3. Evidence of Coverage: The contractor shall furnish the Contracting Officer with a certification from his/her insurance company indicating that the coverage outlined in this contract has been obtained and that it may not be changed or canceled during the term of the contract.

(End of Statement of Work) Place of Performance: LBVAHCS Campus located at the Tibor Rubin VA Medical Center, VA Long Beach Healthcare System, 5901E 7th ST Long Beach CA 90822.

Estimated Period of Performance: 10/01/2026 – 09/31/2031.

The following solicitation provisions apply to this acquisition:

· FAR 52.212-1 Instructions to Offerors–Commercial Products and Commercial Services (SEE ATTACHMENT ONE)

· FAR 52.212-2 Evaluation-Commercial Products and Commercial Services (SEE ATTACHMENT TWO)

· FAR 52.203-11 Certification And Disclosure Regarding Payments To Influence Certain Federal Transactions (SEP 2024)

· FAR 52.203-18 Prohibition On Contracting With Entities That Require Certain Internal Confidentiality Agreements Or Statements—Representation (JAN 2017)

· FAR 52.204-7 System For Award Management—Registration (Deviation) (NOV 2025)

· FAR 52.209-7 Information Regarding Responsibility Matters (OCT 2018)

· FAR 52.219-1 Small Business Program Representations (Deviation) (NOV 2025)

· FAR 52.229-11 Tax On Certain Foreign Procurements—Notice And Representation (JUN 2020)

· FAR 52.233-2 Service Of Protest (SEP 2006)

· FAR 52.252-5 Authorized Deviations In Provisions (NOV 2020)

· FAR 52.240-90 Security Prohibitions And Exclusions Representations And Certifications (Deviation) (NOV 2025)

· VAAR 852.215-72 Notice Of Intent To Re-Solicit (OCT 2019)

· VAAR 852.233-70 Protest Content/Alternative Dispute Resolution (OCT 2018)

· VAAR 852.233-71 Alternate Protest Procedure (OCT 2018)

· VAAR 852.233-71 Alternate Protest Procedure Note (MAY 2010) Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://sam.gov/.

The following contract clauses apply to this acquisition:

· FAR 52.212-4 Contract Terms and Conditions–Commercial Products and Commercial Services (NOV 2023)

· ADDENDUM to FAR 52.212-4, “Contract Terms and Conditions-Commercial Products and Commercial Services” applies to and is included with this acquisition.

· FAR 52.203-6 Restrictions On Subcontractor Sales To The Government Alternate I (Nov 2021) (JUN 2020)

· FAR 52.203-13 Contractor Code Of Business Ethics And Conduct (NOV 2021)

· FAR 52.203-17 Contractor Employee Whistleblower Rights (NOV 2023)

· FAR 52.203-19 Prohibition On Requiring Certain Internal Confidentiality Agreements Or Statements (JAN 2017)

· FAR 52.204-9 Personal Identity Verification Of Contractor Personnel (JAN 2011)

· FAR 52.204-13 System For Award Management—Maintenance (Deviation) (NOV 2025)

· FAR 52.209-6 Protecting The Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed For Debarment, Or Voluntarily Excluded (JAN 2025)

· FAR 52.209-9 Updates Of Publicly Available Information Regarding Responsibility Matters (OCT 2018)

· FAR 52.209-10 Prohibition On Contracting With Inverted Domestic Corporations (NOV 2015)

· FAR 52.217-8 Option To Extend Services (NOV 1999)

· FAR 52.217-9 Option To Extend The Term Of The Contract (MAR 2000)

· FAR 52.219-8 Utilization Of Small Business Concerns (Deviation) (NOV 2025)

· FAR 52.219-14 Limitations On Subcontracting (Deviation) (NOV 2025)

· FAR 52.222-3 Convict Labor (Deviation) (NOV 2025)

· FAR 52.222-35 Equal Opportunity For Veterans (Deviation) (NOV 2025)

· FAR 52.222-36 Equal Opportunity For Workers With Disabilities (Deviation) (NOV 2025)

· FAR 52.222-37 Employment Reports On Veterans (Deviation) (NOV 2025)

· FAR 52.222-40 Notification Of Employee Rights Under The National Labor Relations Act (Deviation) (NOV 2025)

· FAR 52.222-41 Service Contract Labor Standards (Deviation) (NOV 2025)

· FAR 52.222-42 Statement Of Equivalent Rates For Federal Hires (MAY 2014)

· FAR 52.222-43 Fair Labor Standards Act And Service Contract Labor Standards-Price Adjustment (Multiple Year And Option Contracts) (Deviation) (NOV 2025)

· FAR 52.222-50 Combating Trafficking In Persons (Deviation) (NOV 2025)

· FAR 52.222-54 Employment Eligibility Verification (Deviation) (NOV 2025)

· FAR 52.222-62 Paid Sick Leave Under Executive Order 13706 (Deviation) (NOV 2025)

· FAR 52.222-90 Addressing DEI Discrimination By Federal Contractors (Deviation) (APR 2026)

· FAR 52.226-8 Encouraging Contractor Policies To Ban Text Messaging While Driving (MAY 2024)

· FAR 52.232-33 Payment By Electronic Funds Transfer—System For Award Management (OCT 2018)

· FAR 52.232-40 Providing Accelerated Payments To Small Business Subcontractors (MAR 2023)

· FAR 52.233-3 Protest After Award (AUG 1996)

· FAR 52.233-4 Applicable Law For Breach Of Contract Claim (OCT 2004)

· FAR 52.240-91 Security Prohibitions And Exclusions (Deviation) (NOV 2025)

· FAR 52.244-6 Subcontracts For Commercial Products And Commercial Services (Deviation) (APR 2026)

· FAR 52.252-6 Authorized Deviations In Clauses (NOV 2020)

· Mandatory Written Disclosures

· VAAR 852.201-70 Contracting Officer's Representative (DEC 2022)

· VAAR 852.203-70 Commercial Advertising (MAY 2018)

· VAAR 852.204-70 Personal Identity Verification Of Contractor Personnel (Deviation) (MAR 2026)

· VAAR 852.219-73 VA Notice Of Total Set-Aside For Certified Service-Disabled Veteran-Owned Small Businesses (Deviation) (JAN 2023)

· VAAR 852.219-75 VA Notice Of Limitations On Subcontracting—Certificate Of Compliance For Services And Construction (Deviation) (JAN 2023) (SEE ATTACHMENT THREE)

· VAAR 852.222-71 Compliance With Executive Order 13899 (Deviation) (Apr 2025) (APR 2025)

· VAAR 852.228-71 Indemnification And Insurance (MAR 2018)

· VAAR 852.232-72 Electronic Submission Of Payment Requests (NOV 2018) *

· VAAR 852.237-74 Non-Discrimination In Service Delivery (OCT 2019)

· VAAR 852.242-71 Administrative Contracting Officer (OCT 2020)

* This is accomplished through the Tungsten Network located at: http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

Service Contract Act Wage Determination #: 2015-5613 Rev. 32, Dated May 2026.

This will be a Firm Fixed-Price Contract.

The award will be made to the quote most advantageous to the Government and best meets the requirement described in the Statement of Work.

Responses should contain your best terms and conditions.

To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:

"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."

OR

"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"

Quoters shall list exception(s) and rationale for the exception(s), if any.

Site Visit: The Government hosted a site visit at the Tibor Rubin VA Medical Center with prospective vendors for valet and shuttle services on June 24, 2026, from 9:00 am PT – 11:00 am PT. Attendance is not mandatory.

Submission of your response shall be received not later than 10:00 am PT, July 21, 2026, via email only to katharine.robert@va.gov. Subject line shall include “RESPONSE TO RFQ 36C26226Q0512” for consideration. RFQ response must be in PDF format; it is the vendors responsibility to ensure that the quote/offer is received on time.

Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(c).

Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the Point of Contact listed below:

Point of Contact Contract Specialist Katharine Robert Katharine.robert@va.gov

SEE ATTACHMENTS:

Attachment 1 FAR 52.212-1 Instructions to Offerors Commercial Products and Commercial Services.

Attachment 2 52.212-2 Evaluation - Commercial Products and Commercial Services.

Attachment 3 VAAR 852.219-75 VA Notice Of Limitations On Subcontracting.

Attachment 4 EXAMPLE OF SIGN.

Attachment 5 Tibor Rubin VA Medical Center Courtesy Shuttle Map

Questions and Answers:

1. Can the government provide the average number of vehicle valets per month?

A. 2639 vehicles per month.

2. Can the government provide the location where valet vehicles are located?

A. Attachment 5 Valet Booth and Valet Parking Areas has been added to the solicitation.

3. Can the government confirm if a self-standing, small 10X14 office with electrical power on site is permitted?

A. No, there is only the current tent permitted at this time as there is no Electrical for this area.

4. Would you be able to clarify the valet and parking attendant service hours? It appears to be 6am-12:30am 7 days week, however, 6pm-12:30am is to support ED services, and the SOW states turn over keys at 7pm.

A. Regular service shall be provided Monday through Friday from 6:00 A.M. to 12:30 A.M. The hours between 06:00 P.M. and 12:30 A.M. are primarily reserved in support of the Emergency Department as all other departments are generally closed by 6 pm.

5. Will the government permit the contractor to park vehicles on the VA Campus overnight?

A. Yes, the Statement of Work has been updated to include this policy.

6. Can the government provide its tipping policy for Valet and Parking Attendants?

A. The policy is that no-tipping is permitted. The Statement of Work has been updated to include this policy.

7. Does the VA have any preference between the golf carts or GEM car for the courtesy vehicle.

A. No.

8. How many valet attendants are typically utilized daily?

A. The VA cannot provide this information.

9. What are the average daily valet counts?

A. 2639 vehicles per month.

10. How many parking spaces does the valet service?

A. There are 69 parking spaces for the valet service.

11. Can the VA clarify the valet hours and # of stands. The solicitation mentions 7pm drop off for valet keys to the security team, but operators run until 12:30am.

A. Regular service shall be provided Monday through Friday from 6:00 A.M. to 12:30 A.M. The hours between 06:00 P.M. and 12:30 A.M. are primarily reserved in support of the Emergency Department as all other departments are generally closed by 6 pm. Drop off of valet keys will be changed to 12:30am when the valet closes. There is 1 stand. This has been updated in the SOW.

12. Is there a preference between GEM cars or golf carts for the courtesy shuttles?

A. No.

13. Can the VA provide historical staffing models?

A. The VA cannot provide this information.

14. Can the VA confirm the total number of parking spaces covered under the courtesy shuttle as well as the valet operations. For insurances purposes can these two numbers be broken out?

A. 69 valet parking spaces. 2 spaces for the buses and 3 spaces for the carts.

15. Would the VA be opened to a QR code-based shuttle request system that removes to need for 24/7 dispatcher staffing?

A. No, not at this time.

16. Page 3 of the solicitation, Section 3.1 - This says the Contractor shall provide (3) 20-passenger ADA compliant buses and 3 drivers. It says that one of the shuttles will be transporting passengers from 5901 E. 7th St to and back from 5761 E Colorado St. What will the other 2 shuttles be doing?

A. The Colorado Street shuttle requirement has been removed from the Statement of Work. The two shuttles that are required will be providing shuttle services on the VALBHCS Campus.

17. Will there be storage provided after hours for Contractor owned shuttles or does the contractor need to find a place offsite?

A. The Statement of Work has been updated to specify that Contractor owned shuttles and carts may remain on the VA campus after hours.

18. Page 3 of the solicitation, Section 3.2 - This says the Contractor shall provide (3) 6-8 passenger GEM E6 Electric Vehicles. It requires 2 current California Class C drivers. Is the 3rd cart just a backup?

A. Two carts operate at a time while the third is used for rotation and charging.

19. Page 3 of the solicitation, Section 3.2 - Are these carts utilized on an on-call basis or are they running a continuous loop? If a loop, can you provide a map showing the loop?

A. Continuous loop. Map will be provided.

20. On page 7 of the solicitation, Section 4.6.2 & 4.6.3 - Is the valet station moving to support the Emergency department at 6pm? If not, why are the keys being turned in at 7pm if the valet station is open until 12:30am?

A. Keys will be turned in at 12:30am, to the police, when the valet closes. SOW has been updated.

21. Could you provide the current contract details, including the contract number and total contract value per year?

A. These services are currently being provided under Contracts 36C26226C0147 and 36C26223D0013. Interested parties may look up any publicly available information about these contracts.

22. Please provide the average peak-hour valet transaction counts.

A. 2639 vehicles per month.

23. Can the VA provide historical or average daily valet counts for both the main entrance and emergency department to support staffing assumptions?

A. 2639 vehicles per month. There is only one entrance.

24. Are valet services to be provided at one location or multiple locations such as the main entrance and emergency Vehicle entrance?

A. The one main location.

25. Are services intended for all users from 6:00 AM to 6:00 PM and only for emergency department users from 6:00 PM to 12:30 AM?

A. No, services will always be for all users from 6am to 12:30am. It just tends to be for more emergency department users from 6pm to 12:30am because all other services are generally closed.

26. Between 6:00 PM and 12:30 AM, what is the average nightly valet volume for Emergency Department operations?

A. The VA cannot provide this information.

27. Please identify “providing services” for the ER?

A. It just tends to be for more emergency department users from 6pm to 12:30am because all other services are generally closed. There are no other services provided to the ER besides the normal valet service provided to the patients.

28. Is the incumbent required to staff a specific number of valet attendants per shift, or is staffing entirely performance-based provided the seven-minute service standard is met?

A. The Contractor shall staff the valet parking operation with an appropriate number of employees as necessary, ensuring an efficient and safe operation. Any increase in the number of valet parking personnel necessary to meet the seven (7) minute requirement shall be provided at no additional cost to the Government.

29. Reference Section 4.4: Can the VA clarify whether the valet booth requirement refers to a permanent booth structure or a temporary valet podium?

A. Temporary Valet Podium.

30. The SOW states the contractor shall provide the valet booth. Is electrical service available at the booth location?

A. No, electrical service is not available.

31. Will the Government provide the installation location and required permits, if applicable?

A. No.

32. Reference Section 9: Are valet-designated spaces numbered or identified? If not, can numbering be allowed to improve efficiency and retrieval times?

A. No they are not. No alterations to the parking areas or parking lot striping shall be permitted. If the Contractor recommends parking area alterations, the Contractor shall notify the Contracting Officer and the VALB Chief Engineer, Engineering Department in writing with the recommended changes.

33. Reference Section 4.7.3: If keys are turned over at 7:00 PM to the VALB Administrative Officer, how should vehicle retrieval be handled for customers returning before 12:30 AM?

A. This will be changed. keys will be turned in to the Police at 12:30am when the valet closes.

34. Reference Section 4.7.3: What is the expected procedure for keys remaining in the contractor’s possession after 12:30 AM?

A. Keys will be turned in at 12:30am, to the police, when the valet closes. SOW has been updated.

35. Reference Section 4.7.3: Should vehicles be relocated closer to retrieval areas once keys are transferred to VALB?

A. No.

36. When keys and vehicle custody are transferred to VALB, does liability transfer to the VA ?

A. No.

37. Reference Section 3.1.1: Bus service is scheduled to operate Monday through Friday from 6:00 AM to 6:00 PM. Are both buses required to operate continuously and without interruption for the full 12-hour period each day, or can there be operational breaks or rotation between vehicles?

A. The Contractor shall ensure continuous vehicle availability to provide uninterrupted services.

38. Do the buses operate on a schedule, i.e., 20 Minutes or when full?

A. They drive at opposite ends of the route as they fill up with passengers.

39. Could you provide the exact route or routes that the two buses are required to cover? This information is necessary to calculate trips per day, total mileage, maintenance, and full operating costs.

A. Bus and shuttle stop maps will be provided.

40. Reference Section 3.5: Is the expectation that the contractor must maintain an additional 20-passenger ADA-compliant bus onsite for immediate replacement, or can a replacement be provided within a specified timeframe such as 24 hours?

A. The Contractor shall ensure continuous vehicle availability to provide uninterrupted services by offering a same day replacement when one of the two primary vehicles becomes out of order.

41. Can the VA provide average daily ridership for the campus shuttle buses, Colorado Street shuttle, and courtesy carts?

A. The shuttles and carts will remain on the VA campus only. The Colorado Street shuttle requirement has been removed from the Statement of Work.

42. Will the Government provide established shuttle routes and stop locations?

A. Yes.

43. Are route modifications anticipated during the contract period?

A. It is possible if construction or an unforeseen circumstance occurs. But not normally anticipated.

44. What is the average round-trip time for the main campus shuttle and Colorado Street shuttle?

A. The shuttles and carts will remain on the VA campus only. The Colorado Street shuttle requirement has been removed from the Statement of Work.

45. Reference Section 3.2: With three carts and two drivers specified, is the intent that only two carts operate at a time while the third is used for rotation and charging?

A. Yes.

46. Reference Section 3.2: Should staffing include two drivers and a dispatcher onsite 24 hours per day to ensure consistent service levels and comparable pricing among bidders?

A. Yes.

47. Does the 24-hour dispatcher only coordinate courtesy cart requests, or are they also responsible for shuttle dispatching?

A. They are responsible for both.

48. Can the VA provide the average number of dispatch calls received daily?

A. The VA cannot provide this information.

49. Are new vehicles required, or are well-maintained used vehicles acceptable?

A. The manufacture date of the vehicle shall be 2015 or newer Year/Model for the duration of this contract including option years.

50. If electric GEM vehicles are used, will the VA provide charging stations?

A. 3 duplex receptacles are provided.

51. Is fuel storage available on campus, or is the contractor expected to fuel ADA shuttle vehicles off-site?

A. Contractor expected to fuel ADA shuttle vehicles off-site.

52. Reference Section 3.7.7: Will the required PPE be provided by the VA, or is the contractor expected to supply it?

A. The contractor shall provide all labor, vehicles, personnel, supervision, supplies, equipment, and necessary reporting for the provision of shuttle and valet services in accordance with the Statement of Work.

53. Reference Section 3.7.9: Will all VA and VHA safety regulations and guidelines be provided to the contractor to ensure compliance?

A. All drivers and dispatcher shall be required to attend a facility orientation program on safety, health, and emergency procedures at the VA Long Beach Healthcare System.

54. Reference Section 3.7: Will the VA provide site-specific orientation or emergency response training?

A. All drivers and dispatcher shall be required to attend a facility orientation program on safety, health, and emergency procedures at the VA Long Beach Healthcare System.

55. What daily, weekly, and monthly operational reports are expected?

A. Daily Valet vehicles parked, Daily shuttle people picked up, Daily courtesy cart people picked up and any daily complaints made.

56. Are there required report formats?

A. Daily Valet vehicles parked, Daily shuttle people picked up, Daily courtesy cart people picked up and any daily complaints made.

57. Besides the seven-minute response time, are there any additional KPIs used to evaluate contractor performance?

A. No.

58. What is the average turnaround time for contractor employee background investigations?

A. 1 month.

59. If new employees are hired during the contract, can they begin work under escort while background investigations are pending?

A. Yes, the contractor will be responsible for the actions of those individuals they provide to perform work for the VA while background investigations are pending.

60. Can the…