Call Volume Data.xlsx

This is a call volume data spreadsheet documenting monthly call statistics presented to an operator team over a 12-month period from March 2025 through February 2026. The data shows the number of calls handled each month, ranging from a low of 20,704 calls in November 2025 to a high of 26,105 calls in September 2025, with most months averaging between 23,000 and 26,000 calls. This data appears to serve as baseline performance metrics for the VACCHCS Switchboard Operators solicitation (36C26126Q0597) issued by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21, providing historical call volume context that may be used to establish staffing requirements, performance benchmarks, or service level expectations for the switchboard operator services contract.