Sample Guam CBOC Vehicle Maintenance.docx

Sample of Required Services Veteran’s Affairs Pacific Islands Health Care Systems (VAPIHCS) Guam Vehicle Maintenance Program

1. SCOPE OF WORK

Vendors shall provide comprehensive repair services for VA fleet vehicles as requested. Services are to include, but are not limited to, scheduled and unscheduled maintenance engine and transmission repairs, electrical system repairs, brake system repairs, suspension and steering repairs, HVAC system repairs, inspections, troubleshooting, towing services, parts management, and any other services required to keep the fleet operational.

2. EXISTING FLEET COMPOSITION

The current Guam fleet is comprised of the following vehicles:

3. PERFORMANCE REQUIREMENTS & DELIVERABLES

The vendor must comply with the following requirements:

a. All repairs and maintenance must meet or exceed industry standards and Original Equipment Manufacturer (OEM) specifications.

b. Upon receiving approval from the Contracting Officer (CO) for any required parts, the vendor must submit the parts order within two (2) business days. The vendor shall provide confirmation of the order submission, including estimated delivery dates, to the COR.

c. All services will be subject to inspection and approval by VA representatives.

d. Personnel performing the repairs must have appropriate certifications and training specific to the vehicle makes/models being serviced. Personnel must have a minimum of three years of relevant experience in vehicle repair and maintenance.

e. For every service performed, the following documentation must be provided:

i. Service reports

ii. Parts & labor estimates

iii. Expected timelines for shipping part, and installation.

iv. Completed inspection lists

v. Invoices and delivery tickets

f. Warranty Coverage

i. The Contractor shall provide a warranty on all replacement parts installed under this contract, whether furnished by the Contractor or procured through subcontractors. The warranty shall guarantee that all parts are free from defects in material and workmanship for a minimum period of 12 months or 12,000 miles of vehicle operation (whichever comes first) from the date of installation, unless the manufacturer’s warranty provides for a longer period, in which case the longer period shall apply.

g. Warranty Service:

i. If any warranted part fails or is found to be defective during the warranty period, the Contractor shall, at no additional cost to the Government, promptly replace or repair the defective part.

ii. Warranty work shall include all associated labor, materials, and transportation necessary to restore the vehicle to operational condition.

4. SCHEDULE AND PERIOD OF PERFORMANCE

The vendor must comply with the following:

a. Repairs, maintenance, and towing requests must be responded to within 24 hours.

b. Services must be available Monday through Friday, 8:00 AM to 5:00 PM, excluding federal holidays.

c. The period of performance under this BPA is from 10/1/2025 to 9/30/2026, with the possibility of extension for up to four (4) additional years, contingent upon the contractor’s performance as discussed within the Criteria for Performance Evaluation.