36C25926Q0831.docx
DOCX document 76 KB Posted
- Attached to
- Window Shades and Installation Services
- Solicitation number
- 36C25926Q0831
About this file
This is a Combined Synopsis/Solicitation Notice and Request for Quote (RFQ) for window shades and installation services at Sheridan VA Health Care System in Sheridan, Wyoming. The Department of Veterans Affairs, Network Contracting Office 19 is seeking to procure 224 dual-layer and 2 single-layer manually operated roller shades for Building 86, along with complete installation services. The requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 337920 (Blind and Shade Manufacturing) with a small business size standard of 1,000 employees. Quotes are due October 6, 2026 at 10:00 AM Mountain Time, with site visit opportunities available September 22 and 24, 2026. The contract specialist is Christine Jarvis (christine.jarvis@va.gov, 303-712-5784), and questions must be submitted by September 29, 2026 at 10:00 AM Mountain Time.
The Government anticipates awarding a firm-fixed-price purchase order with a 90-day period of performance following receipt of order. Offerors must submit three volumes: (1) Capability demonstrating ability to meet SOW requirements, including installer qualifications and insurance; (2) Price as a complete job including all labor, materials, tools, equipment, transportation, and supervision; and (3) Past Performance with up to three recent and relevant references. The basis of design specifies Draper Clutch-Operated dual roller FlexShades with Phifer Sheerweave SW2000 (5% openness) as the primary shade and Phifer Sheerweave SW7500 blackout fabric as the liner shade. Window shades must comply with healthcare facility infection control standards, including antimicrobial coatings, chemical resistance to hospital-grade disinfectants, steam-cleaning tolerance, fire retardancy (NFPA 701 or UL 94V-0), ADA accessibility requirements with wheelchair-accessible controls, and certifications including GREENGUARD, RoHS, REACH, and Joint Commission compliance. The contractor must verify all measurements on-site prior to manufacturing, coordinate installation with the Contracting Officer's Representative during business hours (7:30 AM–4:00 PM, Monday–Friday), maintain 72-hour response time for repairs and 60-day replacement capability, and provide warranty coverage per manufacturer specifications. Offerors must complete the Buy American Certificate and submit proof of SDVOSB certification through the SBA Small Business Certification database at time of quote submission and award.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 36C25926Q0831 0002.docx | DOCX document | |
| Attachment A - SOW_rv2.docx | DOCX document | |
| 36C25926Q0831 0001.docx | DOCX document | |
| Attachment B - XIII Evaluation Factors.docx | DOCX document | |
| Attachment 3 - LOS 852.219-76.docx | DOCX document | |
| Attachment A - SOW_rv1.docx | DOCX document | |
| SOW Appendix C photos of similar window shades.docx | DOCX document | |
| Attachment 4 - 1449 draft.docx | DOCX document | |
| Attachment 1 - DOL 2015-5411 WY Sheridan rv28 5.12.pdf | ||
| SOW Appendix A window measurements and floor plans.xlsx | XLSX spreadsheet | |
| SOW Appendix B photos of windows.docx | DOCX document | |
| Attachment 2 - 52.225-2 Buy American Certificate.docx | DOCX document | |
| Attachment 3 - LOS 852.219-78 Supplies and Products.docx | DOCX document |
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Text version
SUBJECT*
Window Shades and Installation Services
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 80111 |
| SOLICITATION NUMBER* |
| 36C25926Q0831 |
| RESPONSE DATE/TIME/ZONE |
| 10-06-2026 10:00AM MOUNTAIN TIME, DENVER, USA |
| ARCHIVE |
| 30 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| 7230 |
| NAICS CODE* |
| 337920 |
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111
POINT OF CONTACT*
Contract Specialist Christine Jarvis christine.jarvis@va.gov 303-712-5784
PLACE OF PERFORMANCE
| ADDRESS |
| Sheridan VA Health Care System |
1898 Fort Road
Sheridan, WY 82801 -8320
POSTAL CODE
COUNTRY
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
| AGENCY CONTACT’S EMAIL ADDRESS |
| christine.jarvis@va.gov |
EMAIL DESCRIPTION
Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice
DESCRIPTION
| *= Required Field |
| Combined Synopsis/Solicitation Notice |
Combined Synopsis/Solicitation Notice
Window Shades and Installation
Combined Synopsis/Solicitation for Window Shades and Installation I. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (RFO) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the “only” solicitation; quotes are being requested, and a written solicitation document will not be issued.
II. OFFERS DUE: October 6, 2026 @ 10:00AM Mountain Time
a. Submit offers or any questions to the attention of Christine Jarvis via email to: christine.jarvis@va.gov.
b. Site Visit opportunities are available 9/22/20236 and 9/24/2026 9:00AM.
i. Attendance to a site visit is not mandatory.
ii. Contractors must pre-scheduled with the location Point of Contact Linda Hightower to pre-arrange and confirm attendance and to received site access information; linda.hightower@va.gov, 307-675-3690. Questions will not be answered on-site, and must be submitted by email before September 29, 2026 10:00 AM Mountain Time to Christine.jarvis@va.gov
c. Inquiries submitted via telephone calls will be re-directed to an e-mail submission.
d. All questions/inquiries must be submitted to the contract specialist via electronic mail (e-mail) not later than September 29, 2026 @ 10:00AM Mountain Time.
III. This is a Request for Quote (RFQ) Solicitation number 36C25926Q0831. The government anticipates awarding a firm-fixed price purchase order resulting from this solicitation for Window Shades and Installation.
Period of performance is 90 days after receipt of order (ARO) and as detailed in the statement of work.
IV. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01.
V. This acquisition is 100% Service-Disabled Veteran Owned Small Business (SDVOSB) set-aside. The North American Industry Classification System (NAICS) code is 337920 Blind and Shade Manufacturing with a small business size of 1000 employees.
VI. The Product Service Code (PSC) is 7230 Draperies, Awnings and Shades
VII. Department of Veterans Affairs, Network Contracting Office 19 Located at 6162 S. Willow Drive, Suite 300, Greenwood Village, Colorado 80111, in support of Sheridan VA Health Care System is seeking to procure Window Shades and Installation in accordance with the Statement of Work (SOW and price schedule.
VIII. All interested parties shall provide quotations for products and services in accordance with the Statement of Work SOW.
IX. Description of products and services to be acquired: The requirement is for Window Shades and Installation Services; please reference the Statement of Work (SOW).
| Window Shades and Installation Services |
| Quantity |
| Price |
| Window shades for Building 86, to include 224 dual window shades and 2 single layer window shades, average window size 40x80. Window shades and services including installation by the vendor as detailed in the SOW. Offer to include total JOB, including travel, tools, staffing, supplies |
| 1 JOB |
X. The Contractor shall price for Services as detailed in the SOW.
XI. Place of performance for this project is:
Page 1 of
(666) Sheridan VA Health Care System 1898 Fort Road Sheridan, WY 82801 -8320
Page 1 of Page 1 of
Page 1 of Page 1 of XII. Provisions that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The version of RFO 52.212-1 in the addendum is tailored for Simplified Acquisition Procedures and supersedes the current version of RFO 52.212-1 contained in the FAR.
(a) Any award made as a result of this solicitation will be made on an All or Nothing Basis.
(b) State if quoted items are available and priced through offerors existing Government-wide Acquisition Contract (GWAC), GSA Multiple Award Schedule (MAS) contract, or VA-wide Acquisition Contract.
(c) If the acquisition is set-aside for SDVOSBs/VOSBs, their socioeconomic status must be verified and visible in the SBA Small Business Certification (SBS): https://search.certifications.sba.gov/ at the time of quote submission AND award, or will be considered non-responsive, and will NOT be considered for award.
(d) Offerors are warned against contacting any VA personnel other than the Contracting Officer and Contract Specialist prior to placement of any award made resulting from this RFQ. If such contact occurs and found to be prejudicial to competing contactors, the offeror making such contact may be excluded from award considerations.
(e) All proprietary information shall be clearly and properly marked. If the Offeror submits annexes, documentation, attachments or the like, not specifically required by this solicitation, such will count against the Offeror’s page limitations unless otherwise indicated in the specific volume instructions below.
(f) All information shall be confined to the appropriate file. The offeror shall confine submissions to essential matters, sufficient to define the quote and provide an adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of each quote.
Submission of quote shall include the following volumes:
(I) Capability (II) Price (III) Past Performance Volume I - Capability or quality to meet the Government requirement.
The offeror shall submit its quote and capability statement demonstrating how the proposed solution meets the requirements of the SOW and salient characteristics. Capability shall include response with specifications of the proposed solutions, staffing, lead installer qualifications, insurance and the ability to meet timeline.
Volume II –Price Price - The offeror shall complete a price offer
| Window Shades and Installation Services |
| Quantity |
| Price |
Window shades for Building 86, to include 224 dual window shades and 2 single layer window shades, average window size 40x80.
· Include all labor, tools, materials, equipment, transportation and supervision to fabricate and install shades IAW the SOW.
1 JOB
Volume III – Past Performance Offerors shall provide a maximum of three (3) recent and relevant past efforts (as defined below) to demonstrate their ability to perform the proposed work. If a completed Contractor Performance Assessment Reporting System (CPARS) evaluation is available, it shall be submitted. If not providing CPARS evaluation past performance references must include contract numbers, amount of contract award, point of contact with email address, telephone numbers and other relevant information, and a description of product/work performed under the contract. To be relevant, the effort must be similar in nature of work, size, magnitude, complexity, and scope of this procurement. To be recent past performance is defined as not more than five years from the RFQ release date of this solicitation.
If offeror does not provide all volumes as outlined in RFO 52.212-1 Instructions, the offer may be considered non-responsive.
(End of Addendum to 52.212-1)
OFFER SUBMITTAL INSTRUCTIONS:
Offeror shall:
1. Submit offers by Due Date/Time specified in section II. Late quotes may not be considered.
1. Acknowledge all amendment acknowledgements as part of their offer/quote
1. Submit VOLUME I Capability - Provide clear documentation of the capability and quality of the proposed solution as described in the SOW.
1. Submit VOLUME II: – Price Offer
1. Submit VOLUME III: Offerors shall include past performance information.
1. Offer shall complete and submit the Buy American Certificate Attachment 2
1. Offer shall complete and submit the LOS Attachment 3 Offers received that do not comply with the terms and conditions of the solicitation and/or have missing documentation may be considered non-compliant and eliminated from evaluation.
(End of Provision)
XIII. The provision at 52.212-2 Evaluation – Commercial Items applies to this acquisition.
Addendum to 52.212-2 EVALUATION—SIMPLIFIED ACQUISITION PROCEDURES
(a) Basis of Award: The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The Government will evaluate offers based on price and other factors. Evaluation of quotes will be conducted utilizing Simplified Acquisition Procedures in accordance with FAR 13.106-2(b)(3), Evaluation of Quotations or Offers, using a two (2) factor evaluation. Two (2) factor evaluation is the side by side pairwise comparison of quotes based on factors resulting in a Contracting Officer decision for the quote most beneficial to the Government. The Government reserves the right to consider a quotation other than the lowest price. Quotations may exceed minimum requirements of the solicitation. The Government reserves the right to select a quotation that provides a benefit to the Government that exceeds the minimum requirements of the solicitation but is not required to do so. Each offer must meet the requirements of the solicitation to be considered for evaluation.
Please read each section below carefully for the submittals and information required as part of the evaluation. Offers missing the requested information below, as well as the items listed in the Addendum to FAR 52.212-1, Instructions to Offerors, shall be considered non-compliant and may be removed from the evaluation process.
a. Non price Factor: Capability - Offeror shall provide documentation of the clear capability of the proposed solution to provide all products/services to meet the government need as detailed in the SOW.
b. Price: The Government will evaluate the price offer submitted by each offeror. Firm fixed unit pricing shall include all labor, travel, shipment, overhead, profit, materials, and associated costs of the like to provide product/services.
1. Pricing offer shall be legible.
2. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers.
c. Non price Factor: Past Performance - The quote shall include three (3) relevant past performances references with their offer. The Government reserves the right to obtain past performance information from any available source and may contact customers other than those identified by the Offeror when evaluating past performance. If an offeror has no record of relevant past performance record or if information is not available, they will not be rated favorably or unfavorably.
(b) Options - The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). For the purposes of the award of this Contract, the Government intends to evaluate the option to extend services under FAR 52.217-8 as follows: The evaluation will consider the possibility that the option can be exercised at any time and can be exercised in increments of one to six months, but not for more than a total of six months during the life of the contract. The evaluation will assume that the prices for any option exercised under FAR 52.217-8 will be at the same rates as those in effect under the contract at the time the option is exercised. The evaluation will therefore assume that the addition of the price or prices of any possible extension or extensions under FAR 52.217-8 to the total price for the basic requirement and the total price for the priced options has the same effect on the total price of all proposals relative to each other and will not affect the ranking of proposals based on price, unless, after reviewing the proposals, the Government determines that there is a basis for finding otherwise. This evaluation will not obligate the Government to exercise any option under FAR 52.217-8.
(c) Evaluation Process: The government anticipates selecting the best suited contractor from initial responses, without engaging in exchanges with contractors. Contractors are strongly encouraged to submit their “best price” in response to this RFQ. Once the government determines the contractor that is the best‐suited (i.e., the apparent successful contractor), the government reserves the right to communicate with only that contractor to address any remaining issues, if necessary, and finalize a task order with that contractor. These issues may include technical capability and price but will not include relaxing the Government’s requirement or the basis on which offerors proposed. If the parties cannot successfully address any remaining issues, as determined pertinent at the sole discretion of the government, the government reserves the right to communicate with the next best‐suited contractor based on the original analysis and address any remaining issues.
(d) Acceptance of Offer. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.
(End of Provision) EVALUATION APPROACH: In addition to information provided by FAR Provision 52.212-2 Evaluation- Commercial Items, the following evaluation approach will be used:
For each proposal received, the Government will evaluate the following:
· Non-price factor: Capability- The quotation will be evaluated to the extent to which it can meet and/or exceed the Government’s requirements as outlined salient characteristics selection in the solicitation.
· Price Factor: Price
· Non-price factor: Past Performance Quotes will be evaluated in the following manner:
1. The lowest-priced quote will be identified and evaluated to determine if the quoted price exceeds the amount of funding available for the procurement.
2. If the quoted price does not exceed the amount of funding available for the procurement, the quoted price will be evaluated to determine if it is reasonable.
3. The contracting officer will then determine if the successful offeror is responsible in compliance with Federal Acquisition Regulations RFO 9.105-2.
4. If the quoted price is found to be reasonable and the offer is determined to be responsible, the non-price factor Capability and Past Performance will be evaluated.
5. If the Capability will meet the need of the government and the Past Performance is “Satisfactory” the responsible offeror who submitted the lowest-priced quote will be identified as the “successful offeror.”
6. If contract award cannot be made to the successful offeror, the contracting officer will evaluate the next lowest-priced quote following the procedures described above.
7. This process will continue until a contract award can be made, or the contracting officer determines that no contract award can be made.
The contracting officer may find all quotes not acceptable and cancel the solicitation if the lowest-priced quote exceeds the amount of funding available for the procurement. The contracting officer may likewise find a quote under evaluation, as well as all remaining quotes, not acceptable and cancel the solicitation if the quote currently under evaluation exceeds the amount of funding available for the procurement. The Government intends to evaluate quotes and award a contract without discussions with offerors. However, the Government reserves the right to conduct discussions at any time if determined by the contracting officer to be in the Government’s interest.
XIV. RFO 52.212-4 – CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS - applies to this requirement. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence IAW RFO 52.212-4(r). By submitting a quote, the offeror understands that quotes will not be referenced in 1449 and clauses incorporated in the solicitation will dictate the contract. All offerors shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under the contract IAW RFO 52.212-4(q). The Government reserves the right to deny requests for clause changes that are not included in this solicitation should the request be inconsistent with the RFO or VAAR.
XV. The following RFO clauses are incorporated by reference:
Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.
The following clauses are incorporated into 52.212-4 as an addendum to this contract:
52.252-2 Clauses Incorporated by Reference (FEB 1998) http://www.acquisition.gov/far/index.html (FAR) http://www.va.gov/oal/library/vaar/index.asp (VAAR)
| Applicable |
| Number |
| Title |
| Source |
| X |
| 52.203-17 |
| Contractor Employee Whistleblower Rights.(NOV 2023)[ |
| X |
| 52.203-19 |
| Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements |
| Statute |
| X |
| 52.204-13 |
| System for Award Management—Maintenance |
| Statute |
| X |
| 52.204-6 |
| Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded. (JAN 2025) (DEVIATION NOV 2025 |
| Statue |
| X |
| 52.204-91 |
| Contractor Identification |
| Other |
| X |
| 52.209-10 |
| Prohibition on Contracting with Inverted Domestic Corporations |
| Statute |
| X |
| 52.219-6 |
| Notice of Total Small Business Set-Aside |
| Statute |
| X |
| 52.219-14 |
| Limitations on Subcontracting |
| Statute |
| X |
| 52.219-27 |
| Notice of Set-Aside for, or Sole-Source Award to, Service-Disabled Veteran-Owned Small Business (SDVOSB) Concerns Eligible Under the SDVOSB Program |
| X |
| 52.219-28 |
| Postaward Small Business Program Rerepresentation (JAN 2025) (DEVIATION NOV 2025) |
| X |
| 52.219-33 |
| Nonmanufacturer Rule |
| Statute |
| X |
| 52.222-3 |
| Convict Labor |
| EO |
| X |
| 52.222-19 |
| Child Labor—Cooperation with Authorities and Remedies |
| EO |
| 52.222-35 |
| Equal Opportunity for Veterans. (JUN 2020) (DEVIATION NOV 2025) |
| X |
| 52.222-36 |
| Equal Opportunity for Workers with Disabilities |
| Statute |
| X |
| 52.222-37 |
| Employment Reports on Veterans. (JUN 2020) (DEVIATION NOV 2025)[ |
| X |
| 52.222-40 |
| Notification of Employee Rights Under the National Labor Relations Act.(DEC 2010)(DEVIATION NOV 2025) |
| X |
| 52.222-41 |
| Service Contract Labor Standards.(AUG 2018)(DEVIATION NOV 2025)[ |
| X |
| 52.222-50 |
| Combating Trafficking in Persons |
| Statute |
| X |
| 52.222-90 |
| Addressing DEI Discrimination by Federal Contractors |
| EO |
| X |
| 52.223-23 |
| Sustainable Products and Services |
| Statute |
| X |
| 52.225-1 |
| Buy American—Supplies |
| Statute |
| X |
| 52.226-8 |
| Encouraging Contractor Policies to Ban Text Messaging While Driving |
| EO |
| X |
| 52.232-33 |
| Payment by Electronic Funds Transfer—System for Award Management |
| Statute |
| X |
| 52.232-40 |
| Providing Accelerated Payments to Small Business Subcontractors |
| Statute |
| X |
| 52.233-3 |
| Protest After Award |
| Statute |
| X |
| 52.233-4 |
| Applicable Law for Breach of Contract Claim |
| Statute |
| X |
| 52.240-91 |
| Security Prohibitions and Exclusions |
| Statute |
| X |
| 52.244-6 |
| Subcontracts for Commercial Products and Commercial Services |
| Statute |
| X |
| 52.247-34 |
| F.o.b. Destination |
| X |
| 52.252-6 |
| Authorized Deviations in Clauses (NOV 2020) |
XVI. VAAR 852.252-70 SOLICITATION CLAUSES INCORPORATED BY REFERENCE (JAN 2008)
The following provisions or clauses incorporated by reference in this solicitation must be completed by the offeror or prospective contractor and submitted with the quotation or offer. Copies of these provisions or clauses are available on the Internet at the web sites provided in the provision at FAR 52.252-1, Solicitation Provisions Incorporated by Reference, or the clause at FAR 52.252-2, Clauses Incorporated by Reference. Copies may also be obtained from the contracting officer.
VAAR CLAUSES are incorporated by reference as follows:
| Applicable |
| Number |
| Title |
| Source |
| X |
| 852.201-70 |
| Contracting Officer’s Representative (DEC 2022 |
| VAAR |
| X |
| 852.203-70 |
| Commercial Advertising (MAY 2018) |
| VAAR |
| X |
| 852.204-72 |
| Personnel Vetting and Credentialing (MARCH 2026) |
| VAAR |
| 852.209-70 |
| Organizational Conflicts of Interest (OCT 2020) |
| VAAR |
| 852.211-70 |
| Equipment Operation and Maintenance Manuals |
| VAAR |
| X |
| 852.211-72 |
| Technical Industry Standards (NOV 2018) |
| VAAR |
| X |
| 852.211-76 |
| Liquidated Damages-Reimbursement for Data Breach Costs (FEB 2023) |
| VAAR |
| 852.219-70 |
| VA Small Business Subcontracting Plan Minimum Requirements (JAN 2023) |
| VAAR |
| X |
| 852.219-73 |
| VA Notice of Total Set-Aside for Certified Service-Disabled Veteran-Owned Small Businesses. (JAN 2023) (DEVIATION) |
| VAAR |
| X |
| 852.219-75 |
| VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction (JAN 2023) (DEVIATION) |
| VAAR |
| 852.222-71 |
| Compliance with Executive Order 13899. (DEVIATION) (APR 2025) |
| VAAR |
| X |
| 852.232-72 |
| Electronic Submission of Payment Requests (NOV 2018) |
| VAAR |
VAAR
| 852.239-75 |
| Information and Communication Technology Notice (FEB 2023) |
| VAAR |
| 852.239-70 |
| Security Requirements for Information Technology Resources (FEB 2023 |
| VAAR |
| 852.239-73 |
| Information System Hosting, Operation, Maintenance, or Use (FEB 2023) |
| VAAR |
| 852.239-74 |
| Security Controls Compliance Testing (FEB 2023) |
| VAAR |
| 852.239-76 |
| Information and Communication Technology Accessibility (FEB 2023) |
| VAAR |
| X |
| 852.242-71 |
| Administrative Contracting Officer (OCT 2020) |
| VAAR |
| X |
| 852.246-71 |
| Rejected Goods (OCT 2018) |
| VAAR |
| X |
| 852.247-71 |
| Delivery Location (OCT 2018) |
| VAAR |
VAAR
| X |
| 852.247-72 |
| Marking Deliverables (OCT 2018) |
| VAAR |
| X |
| 852.247-74 |
| Advance Notice of Shipment (OCT 2018) |
| VAAR |
| X |
| 852.247-75 |
| Bills of Lading (OCT 2018) |
| VAAR |
VAAR
XVII. This is not a Defense Priorities and Allocations System (DPAS) rated requirement.
RFO 52.252-1 Solicitation Provisions Incorporated by Reference The following provisions or clauses incorporated by reference in this solicitation must be completed by the offeror or prospective contractor and submitted with the quotation or offer. Copies of these provisions or clauses are available on the Internet at the web sites provided in the provision at RFO 52.252-1, Solicitation Provisions Incorporated by Reference. Copies may also be obtained from the contracting officer.
http://www.acquisition.gov/far/index.html https://www.acquisition.gov/vaar
The following RFO provisions are to be incorporated by reference:
| Applicable |
| Number |
| Title |
| Source |
| X |
| 52.203-11 |
| Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions |
| x |
| X |
| 52.203-18 |
| Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements—Representation |
| Statute |
| X |
| 52.204-7 |
| System for Award Management—Registration |
| Statute |
| 52.204-7 with Alt I |
| System for Award Management—Registration, with Alternate I |
| 52.204-90 |
| Offeror Identification |
| 52.207-6 |
| Solicitation of Offers from Small Business Concerns and Small Business Teaming Arrangements or Joint Ventures (Multiple-Award Contracts) |
| 52.209-12 |
| Certification Regarding Tax Matters |
| X |
| 52.219-1 |
| Small Business Program Representations. (FEB 2024) (DEVIATION NOV 2025) |
| X |
| 52.222-18 |
| Certification Regarding Knowledge of Child Labor for Listed End Products |
| 52.222-48 |
| Exemption from Application of the Service Contract Labor Standards for Maintenance, Calibration, or Repair of Certain Equipment–Certification |
| 52.222-52 |
| Exemption from Application of the Service Contract Labor Standards for Certain Services-Certification |
| 52.222-56 |
| Certification Regarding Trafficking in Persons Compliance Plan |
| 52.223-4 |
| Recovered Material Certification |
| X |
| 52.225-2 |
| Buy American Certificate |
| Statute |
| 52.225-4 |
| Buy American-Free Trade Agreements-Israeli Trade Act Certificate |
| 52.225-6 |
| Trade Agreements-Certificate |
| 52.225-20 |
| Prohibition on Conducting Restricted Business Operations in Sudan-Certification |
| 52.225-25 |
| Prohibition on Contracting with Entities Engaging in Certain Activities or Transactions Relating to Iran—Representation and Certifications |
| Statute |
| X |
| 52.229-11 |
| Tax on Certain Foreign Procurements—Notice and Representation |
| X |
| 52.233-2 |
| Service of Protest (SEP 2006) (DEVIATION NOV 2025) |
| X |
| 52.240-90 |
| Security Prohibitions and Exclusions Representations and Certifications |
| Statute |
| X |
| 52.252-5 |
| Authorized Deviations in Provisions (NOV 2020) |
VAAR Provisions are incorporated as follows:
| X |
| 852.233-70 |
| Protest Content/Alternative Dispute Resolution (OCT 2018) |
| X |
| 852.233-71 |
| Alternate Protest Procedure (OCT 2018) |
| X |
| 852.209-70 |
| Organizational Conflicts of Interest (OCT 2020) |
| X |
| 852.252-70 |
| Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008) |
CLAUSES BY FULL TEXT
FAR 52.212-4, “Contract Terms and Conditions–Commercial Products and Commercial Services” Nov 2023
“Any inconsistencies in this solicitation or contract shall be resolved by giving precedence IAW 52.212-4(r). By submitting a quote, the quoter understands that quotes will not be referenced in 1449 and clauses incorporated in the solicitation will dictate the contract. All quoter shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under the contract IAW RFO 52.212-4(q). The Government reserves the right to deny requests for clause changes that are not included in this solicitation should the request be inconsistent with the RFO or VAAR.”
STATEMENT OF WORK (SOW)
WINDOW SHADES AND INSTALLATION
PART A - GENERAL INFORMATION
1 INTRODUCTION - This requirement is for a contractor to provide all labor, tools, materials, equipment, transportation and supervision to fabricate and install 224 dual layer and 2 single layer manually operated roller shades in Building 86 at Sheridan VA Health Care Center, 1898 Fort Road, Sheridan, WY 82801.
2 BACKGROUND – Building 86 is a three-story building constructed in 1946. It houses Physical Therapy and Veterans Canteen Services on the first floor, a community care center (nursing home) on the second floor, and an inpatient mental health unit on the third floor.
It is anticipated that third floor will be unoccupied at the time of installation. Second floor and first floor will be occupied spaces. The contractor will need to work with the COR and unit managers to minimize disruption to Veteran residents and employees on the first and second floors.
Note: Eagle Living Center, on the north side of the first floor, is excluded from this procurement. Please disregard the measurements on Appendix A for room numbers 152-196B; these rooms and corresponding 26 windows are not included in the total number for this procurement.
The C&A requirements do not apply, and a Security Accreditation Package is not required.
Unique challenges:
Replacement windows were installed over the previous three summers. Occupants of the building have been utilizing temporary window coverings ever since. As is typical in older buildings, the window openings are not necessarily square, and the aluminum window trim casing may not be perfectly perpendicular to the adjacent walls. Window shades shall be installed as close to the glass as possible to reach the structural wood window header. Headrail brackets shall be screwed to the top and the sides of the window openings to reduce the likelihood of resident vandalism. All windows shall have a control chain long enough to enable the controls to be reached by a Veteran in a wheelchair. In the lower portions of the window, installers may encounter empty space behind the aluminum window trim. Self-tapping screws may be required in these locations to ensure that the bead chain control is securely attached. Photographs of sample windows are attached, identified as SOW Appendix B.
Sheridan is located in a rural area. Contractor shall be capable of providing an initial response time for repairs within 72 hours, and replacement shades within 60 days.
Disposal of existing window coverings:
The only window coverings on the new windows are temporary curtains hanging from tension rods. These shall be removed and discarded by the contractor on a room-by-room basis as installation progresses. Contractor may place discarded coverings in the VA dumpsters on-site.
Basis of Design:
The basis of design example is Draper Clutch-Operated dual roller FlexShades, as currently installed in our Building 87, Building 64, Lab, and Dental departments. Photographs of several existing dual window shades are attached, identified as Appendix C.
· Primary shade (visible from the room) is Phifer Sheerweave SW2000, colorway p04 white/bone in 5% openness.
· Liner shade (closest to the window glass) is Phifer Sheerweave SW7500 blackout fabric, colorway 7500 R39 Cloud.
· Single layer shades are the same material as the liner shade.
Healthcare Setting Requirements:
Window shades shall comply with regulatory healthcare setting requirements to include; medical-grade cleanability, safety, accessibility, patient comfort and privacy to support healing and operational efficiency to protect patients and staff and the salient characteristics listed in the SOW.
Infection Control Compliance
· Non-porous, seamless surfaces (e.g., PVC, PETG, vinyl) to prevent pathogen accumulation
· Antimicrobial coatings (≥99.9% pathogen reduction) to resist bacterial growth
· Chemical resistance to hospital-grade disinfectants, including 10% bleach and quaternary ammonium cleaners
· Steam-cleaning tolerance up to 135°C without warping or delamination
· Zero-porosity materials and bonded seams only to avoid dust and microbial harborage Safety & Fire Standards-
· Shades shall have a chain mechanism accessible to Veterans in wheelchairs.
· Flame retardancy meeting NFPA 701 or UL 94V-0 standards Cleanability & Maintenance
· Smooth, wipeable surfaces that can be sanitized daily with sporicidal antiviral agents
· Shades shall be inside mounted.
Light Control & Privacy
· Adjustable light control for patient comfort (e.g., blackout for recovery rooms, light-filtering Accessibility
· ADA-compliant controls for patients and visitors: wall switches at 36–44" height, large easy-grip wands, or voice control for mobility-limited residents
· Roller shades with longer control chains may be required in some locations to make the shades accessible to Veterans in wheelchairs.
Material & Durability
· Durable, low-VOC, and UV-resistant fabrics or plastics
· Long-term resistance to wear in high-traffic clinical zones Regulatory & Accreditation Alignment
· Compliance with Joint Commission(TJC), Health Insurance Portability and Accountability Act (HIPAA), National Fire Protection Association (NFPA) and American Society for Testing and Materials (ASTM) and International Organization for Standardization (ISO) American Disabilities Act (ADA), American Hospital Association (AHA), American Society for Healthcare Engineering (ASHE), Occupational Safety and Health Administration (OSHA) GREENGUARD and GREENGUARD Gold standards, RoHS Directive 2002/95/EC, US Consumer Product Safety Commission Section 101, ANSI/WCMA A 100.1-2007 for lead content and REACH (EC1907/2006) compliant.
3 SCOPE OF WORK –Contractor shall conduct an onsite review of areas and verification of measurements and quantities of required window shades. Upon verification of measurements/quantities, the Contractor shall procure and install new inside mount dual layer roller shades to the following specifications:
· Window shades shall completely fill existing openings from head to sill and jamb to jamb.
· Shade cloth shall hang flat without buckling or distortion.
· Shade edges shall hang straight without curling or raveling.
· Shade shall operate by a bead chain mechanism that allows the shade to be raised to any level desired. There are no pre-set stopping points.
· Shade hardware shall allow for removal of the shade roller tube from brackets without removing hardware from the opening.
4 SPECIFICATIONS-SALIENT CHARACTERISTICS
The following specifications apply to the Draper shades example identified as the basis for design. Vendors should use these specifications to determine whether their proposed solution meets regulatory requirements.
EQUIPMENT:
Bead chain clutch operator: DuPont Zytel nylon resin (glass fiber reinforced) black or white, 20 lb. standard, 24 lb. as necessary. Bi-directional for mounting at either end of roller. Control loop, of any length is plastic or stainless steel bead chain (standard). Plastic chain in ivory, grey, or black. Never needs adjusting. Patent pending.
Operator location: Right hand standard, left hand available.
Optional spring-assist bead chain clutch: Adjustment-free system includes spring-assist components to reduce lifting forces required to raise the shade. Manufacturer shall provide estimated torque for shade unit. Spring-assist is not recommended on estimated non-spring-assist torque above 6 lb-in; required on shades with an estimated torque higher than 15 lb-in.
COMPONENTS:
Rollers: Size 1 ½” dia. with 0.65 wall, 2” dia. with .080 wall, up to 3.12” dia. with .95 wall, in steel or extruded aluminum. Roller assembly easily removable without removal of mounting hardware.
Universal mounting brackets: 1018 plated steel stamping. Sizes 1 5/8” and 2.14”. Mount to face, ceiling, or jamb. Brackets do not require additional adapters. Powder coated white or black to match selected clutch color.
Roller idler assembly: Fiberglass reinforced polyester thermopolymer (PBT), with spring-loaded pin to interlock with mounting bracket.
Fabric attachment: Fabric connected to the roller tube with LSE (low surface energy) dougle sided adhesive specifically developed to attach coated textiles to metal.
Hem bar options:
· Closed pocket elliptical slat: 1” aluminum elliptical slat: 1” aluminum elliptical slat inside of a 1 5/8” heat sealed pocket. Sewn pockets are not acceptable
End caps: 1018 steel stamping. Two sizes: 3 ½” x 3 ¾” and 4 ½” x 4 ½”. Complete with adapter roller bracket. Installs to face, ceiling, or jamb. Accepts box covers and fabric guide.
Endcap covers: Plastic covers snap onto end caps. Available in silver, ivory, bronze, black, or white to match fascia.
Fascia: “L” cover of extruded aluminum, .060 wall. Fascia snaps onto endcaps without exposed fasteners. Clear Anodized (standard), black, white, ivory, or bronze powder coat finish available. Custom powder coat colors available.
Surface Headbox: Consists of fascia, “L” shaped pack/top cover of extruded aluminum. Endcaps slide into extrusion without exposed fasteners.
Pocket Headbox: For pocket installation, includes a “U” shaped extruded aluminum back/top/front cover with removable bottom closure panel.
Small headbox size: 3 7/16” x 3 15/16”.
Large headbox size: 4 11/16” x 4 11/16”. Some exposed fasteners required.
Type “D” pocket: Type “D” shade pocket, extruded aluminum, for perimeter installation. Accepts flexShades installed with ceiling brackets. Finished in white paint, 5” x .125” tile support lip & removable bottom closure.
Light gap reduction hardware: Extruded aluminum. Accpets edges fo fabric, prevents light gaps. Interior of channel provides for use of flat head screws. Available with or without lining. “L” angle, “U” channel, “H” channel, and vinyl “L” angle available.
Interior cable guide kit: Includes slat, slat weight, slat endcaps, and cable guide. Slat/hem bar is a 5/8” round bar for use in a 1 5/8” open ended hem pocket.
INNER SHADE MATERIAL: Sheerweave SW2000 (5% openness) Standard widths: 63”, 98”, and 126” Roll length: 30 linear yards Composition: 37% Fiberglass, 63% vinyl on Fiberglass Mesh weight: 14.4 oz / yd squared Fabric thickness: 0.021” Openness factor: 5% UV blockage: 95% Acoustical value: NRC 0.10/SAA 0.11 Acoustical performance: NRC (Noise Reduction Coefficient) and SAA (Sound Absorption Average) tested in accordance with ASTM C423.09a.
Sheerweave SW2000 SPECIFICATIONS:
Fire Classification: California U.S. Title 19 (small scale), NFPA 701 TM#1 (small scale), NFPA 101 (Class A Rating), IBC Section 803.1.1 (Class A Rating), BS 5867 Part 2 Type B Performance, NFPA 701 TM#2 (large scale), CAN/ULC-S 109 (large and small scale), CAN/CGBS2-4.162-M80.
Bacteria and Fungal Resistance: ASTM E2180, ASTM G21, ASTM G22, AATCC30 Part 3, ASTM D 3273, GREENGUARD Mold and Bacteria Standard ASTM 6239; Includes Microban antimicrobial additives.
Environmental Certification: Certified to GREENGUARD and GREENGUARD Gold standards for low chemical emissions into indoor air during product usage.
Safe Use: RoHS Directive 2002/95/EC, US Consumer Product Safety Commission Section 101, ANSI/WCMA A 100.1-2007 for lead content and REACH (EC1907/2006) compliant.
Standard Uses: Roller shades and panel tracks.
Warranty: 10-year interior, 5-year exterior.
LINER SHADE MATERIAL: Sheerweave SW7500 (blackout) This blackout shade material is preferred for ease of cleaning and infection control.
Standard width: 118” Roll length: 30 linear yards Composition: 100% polyester with Acrylic Coating Mesh weight: 12.14 oz / yd squared Fabric thickness: 0.016” Openness factor: opaque Acoustical value: NRC 0.00/SAA 0.03
Sheerweave 7500 SPECIFICATIONS:
Fire Classification: California U.S. Title 19 (small scale), NFPA 701 TM#1 (small scale), BS5867 2008 Part 2 Type B Performance, CAN/ULC-S 109-03 (large and small scale), IBC Section 803.1.1 (Class A Rating), CAN/CGSB 2-4.162-M80.
Bacteria and Fungal Resistance: ASTM E 2180 and ASTM G21.
Environmental Certification: Certified to GREENGUARD and GREENGUARD Gold standards for low chemical emissions into indoor air during product usage.
Safe Use: RoHS/Directive 2002/95/EC, US Consumer Product Safety Commission Section 101 and ANSI/WCMA A100.1-2007 for lead content.
UV Protection: Seal of Approval by the Melanoma International Foundation (MIF) for effectiveness in preventing sun damage to skin or eyess
Warranty: 5-year interior.
Hardware finishes and options for this specific procurement:
Control loop: stainless steel bead chain that never requires adjustment.
Clutch location: right as seen from inside the room facing the window.
Clutch color: white.
Cord tension device: P-clip Fabric orientation: regular roll
· Hem bar style: 1” aluminum elliptical slat inside of a 1 5/8” heat sealed pocket.
End caps with fascia: standard Hardware finish: clear anodized (standard)
See the attached Excel document listing room numbers and window sizes, identified as SOW Appendix A. The VA provides this information as a courtesy only. The Contractor is responsible for confirming all measurements prior to manufacturing and/or placing the order with the manufacturer.
5 COMMUNICATION DURING PRODUCTION
The Contractor shall track the manufacturing schedule and notify the Contracting Officer Representative (COR) by email with the anticipated factory ship date and the date installation is expected to commence.
It is expected that installation shall commence within 90 days of the issuance of the contract and be completed within 90 additional days. Exceptions to these expectations should be noted in the proposal.
6 INSTALLATION
Place of performance: Installation shall take place at Sheridan VA Health Care Center, 1898 Fort Road, Sheridan, WY 82801, between normal business hours of 7:30 am to 4:30 pm. All orders shall be delivered Free on Board (FOB) destination. There is a freight elevator in Building 86 which measures 87.5” x 58.5”, with an extra 5” of length behind the door. The door is 48” wide.
Period of Performance: The Contractor shall perform all work during normal business hours (Monday – Friday, 7:30 am – 4:00 pm) unless otherwise stipulated by the COR. The Contractor shall coordinate installation with the COR, in collaboration with Unit Managers. Some rooms may not be accessible during scheduled installation times due to patient care requirements. The Contractor shall allow for some flexibility in completing installation. Government recognized US holidays are New Year’s Day, Martin Luther King Jr Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on Sunday, it is observed on Monday.
Contractor Furnished Materials: This refers to all labor materials, tools, and equipment needed to perform the job. When “furnish”, “provide”, “install”, or a similar term is used, it shall mean complete installation, ready for use.
Government Furnished Materials and Services: Government furnished property, if any, will be identified and will only be used for the performance of this contract if authorized by the Contracting Officer. The Contractor shall take all steps necessary for the maintenance and preservation of all Government-owned property and furnishings. The Contractor shall comply with all reasonable requests of the Contracting Officer to enclose or specifically protect Government-owned property.
7 CONTRACTOR QUALIFICATIONS AND RESPONSIBILITIES:
Lead Installer Qualifications: Contractor must have a project manager or lead installer based on project size. Project manager/lead installer must have a minimum of two years of experience in performing installation services in healthcare facilities.
Contractor’s personnel shall present a professional appearance and shall wear a uniform or provide an alternative method of identifying them as an employee of the Contractor.
Contractor’s staff may be required to have a VA escort if they leave the immediate work area.
Contractor shall understand and comply with all applicable federal, state, and local laws, Building Codes, Life Safety Codes, Occupational Health and Safety Administration requirements, ADA/ADG, permits, and VA design standards www.cfm.va.gov/til/dguide.asp and instructions required for the performance of the duties in the Statement of Work (SOW).
Contractor is responsible for ensuring that the business and its staff maintain any generally required professional certification, accreditation, license, bond, and proficiency standards relative to their area of expertise.
Contractor shall retain documentation of such records. The Government will not pay expenses to meet this requirement. The Contractor is responsible for ensuring staff are trained and certified for installing the required product in a way that maintains the validity of the manufacturer’s warranty.
8 ARRIVAL ON SITE, RECEIVE AND UNLOAD:
The Contractor shall coordinate delivery with the COR. The contractor shall ensure that the driver of the delivery vehicle has copies of the Bill of Materials/delivery orders and shall not attempt to deliver any items before the scheduled delivery date.
The Contractor and their installers will need to report to Engineering in Building 5, second floor, to obtain temporary Contractor badges. Each person will require two forms of ID including a photo. The VA security badge provided must be worn above the waist and be visible while on government property.
Park only in designated areas. Yield to pedestrians. Obey posted speed limits and traffic controls. Seat belt use is mandatory on VA grounds.
There is no smoking allowed anywhere on VA property, including in personal vehicles.
No weapons are allowed on the property.
9 PROTECTION OF GOVERNMENT PROPERTY
Contractor shall perform an inspection of the building and adjacent grounds with the COR prior to commencing work. Contractor shall take precautions against damage to the building, grounds, VA equipment, and VA furniture.
Contractor shall repair or replace any items or surfaces damaged accidentally or intentionally due to the actions of the Contractor. The Contractor shall communicate with the COR to resolve all repairs beyond simple surface cleaning. Concurrence of the COR is required before the Contractor may perform any significant repair work. In all cases, repairs shall be done in accordance with the original installation method, and utilize materials of the same quality, size, texture, grade, and color to match adjacent existing work.
Contractor shall be responsible for compliance with all safety and security requirements within the work area, to include securing any contractor-owned tools or equipment, and any on-site storage being utilized. Under no circumstances should contractor tools be left unsupervised.
Contractor shall prevent its personnel from entering any other area than the designated work area. A VA escort is required for Contractor employees outside the immediate work area.
The Contractor shall maintain legal paths of egress within all designated work areas to comply with fire codes.
Contractor shall provide floor protection while working in all VA facilities. All materials handling equipment shall have rubber wheels.
Contractor must provide Proof of Insurance.
10 JOBSITE CLEANLINESS:
Contractor shall be responsible for the removal and disposal of all trash/debris generated by the uncrating and assembly of all items installed under this contract. Disposal will take place off VA property.
Window shades and hardware must remain in their original packaging during transportation, and not be unpacked until their arrival at the installation site.
Recyclable cardboard products shall be disposed of in accordance with applicable statutes, in respective offsite containers provided by the Contractor.
Packing materials shall not be stored on VA property for more than 24 hours.
The Contractor shall ensure their personnel eat and drink only in designated areas. Personal trash (food wrappers, drink containers, etc.) shall be removed from the site daily by the Contractor.
11 INSTALLATION:
Contractor shall perform installation services per task order SOW. Contractor shall provide all necessary materials, equipment, labor, supervision, and management to A) coordinate delivery, B) load and unload, C) place/install items in designated rooms/locations, D) assemble items as required, and F) properly dispose of all associated packing/crating materials off the VA premises.
The Contractor shall verify and inspect all items. All deficiencies (damage, overage, shortage) shall be brought to the attention of the COR by email immediately upon identification. The Contractor shall store damaged items in the location designated by the COR. The Contractor shall maintain a complete file of all the documents relating to each discrepancy and copies shall be forwarded to the COR daily. Contractor shall repair or coordinate with the COR for replacement of damaged, defective, or missing items.
Contractor is responsible for moving uninstalled items to a secure overnight storage location until the next workday. The Contractor shall be responsible for moving stored items back to the work site the following day.
The Contractor shall update the COR daily on progress and punch list items.
The Contractor shall ensure that their staff follow policies and procedures that protect the safety and welfare of Veterans, visitors, VA employees, and Contractor employees to minimize or eliminate safety or environmental risks.
12 FINAL ACCEPTANCE:
Contractor shall inspect items to ensure that window blinds and adjacent surfaces are clean, free of surface dirt, free of defects, fully operational, and that all debris is removed from the facility. Final acceptance by the Government will not occur until all installed items are accounted for, the installation is complete, punch list items have been addressed, and the furnishings are ready for use.
The Contractor or their representative shall attend a post-installation meeting to assess and document any punch-list items and shall submit to the COR a remediation plan within five business days. Punch list corrections must be done by a Contractor’s employee who was present at the original installation and has first-hand knowledge of all deficiencies.
13 WARRANTY ITEMS:
The warranty of an item goes into effect on the date of the acceptance of the products/services by the Government’s VA COR.
The Contractor agrees to furnish, without cost to the Government, replacement of all parts and material which are found to be defective during the warranty period. The cost of installation and transportation of replacement material and parts shall be borne by the Contractor.
See separate documents labeled as SOW Appendix A, estimated window sizes, SOW Appendix B, photos of window openings, and SOW Appendix C, photos of previous installations of similar blinds at this facility.
14 PERFORMANCE STANDARDS
The table below defines the Performance Standards and Acceptable Levels of Performance associated with this effort. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).
| Performance Objective |
| Performance Standard |
| Acceptable Levels of Performance |
| A. Technical |
| Window coverings/binds shall comply with all salient characteristics detailed in the SOW and regulatory requirements. |
| 100% |
| B. Quality of Service |
| Contractor shall communicate with the COR for scheduling and resolutions of any quality issues |
| 100% of time |
| C. Communication |
| · Vendor responds within 4 hours to critical issues |
| 90% of time |
| D. Cost & Staffing |
| · Expertise and staffing levels appropriate to perform tasks required. |
· Personnel possess necessary knowledge, tools, skills, and abilities to perform tasks.
Satisfactory or higher
| E. Management |
| · Integration and coordination of all activities to execute effort. |
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