36C25926Q0646.docx

SUBJECT*

Eye Laser & Cryostat Service Agreement POP: 9/1/2026-8/31/2031

GENERAL INFORMATION

Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

POINT OF CONTACT*

Contract Specialist Christine Jarvis christine.jarvis@va.gov 303-712-5784

PLACE OF PERFORMANCE

ADDITIONAL INFORMATION

DESCRIPTION

Laser and Cryostat Service and Support Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice

Combined Synopsis/Solicitation Notice

Combined Synopsis/Solicitation for Eye Lasers and Cryostats Services

I. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the “only” solicitation; quotes are being requested, and a written solicitation document will not be issued.

II. OFFERS DUE: July 31, 2026 @ 10:00AM Mountain Time

a. Submit offers or any questions to the attention of Christine Jarvis via email to: christine.jarvis@va.gov.

b. All questions/inquiries must be submitted to the contract specialist via electronic mail (e-mail) not later than July 24, 2026 @ 10:00AM Mountain Time.

c. Inquiries submitted via telephone calls will be re-directed to an e-mail submission.

III. This is a Request for Quote (RFQ) Solicitation number 36C25926Q0646. The government anticipates awarding a firm-fixed price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract resulting from this solicitation for Eye Lasers and Cryostats Services.

Period of performance for the Indefinite-Delivery Indefinite-Quantity (IDIQ) contract is five (5) years (60-months) from 09/01/2026 to 08/31/2031. Task Orders may be placed against the IDIQ at a minimum of 1x per ordering period for a period of 5-years (60-months).

IV. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01.

V. This acquisition is 100% Service-Disabled Veteran Owned Small Business (SDVSOB) set-aside. The North American Industry Classification System (NAICS) code is 2811210 Medical and surgical equipment repair and maintenance services with a small business size of $34 Million.

VI. The Product Service Code (PSC) is J066 Maint/repair/rebuild Of Equipment- Instruments and Laboratory Equipment

VII. Department of Veterans Affairs, Network Contracting Office 19 Located at 6162 S. Willow Drive, Suite 300, Greenwood Village, Colorado 80111, in support of Montana VA Health Care System is seeking to procure Eye Lasers and Cryostats Services in accordance with the Statement of Work (SOW)/Performance Work Statement (PWS) and price schedule.

VIII. All interested parties shall provide quotations for services in accordance with the Statement of Work SOW/Performance Work Statement (PWS).

IX. The Contractor shall price for Services as detailed in Attachment 1-Price Schedule.

X. Description of products and services to be acquired: The requirement is for Elevator Inspection Services; please reference the Statement of Work (SOW) attached.

Eye Lasers and Cryostats Services

Alcon Centurian Vision System, SN: 1701880501X (Fort Harrison)

Alcon Centurian Vision System, SN: 1401586901X (Billings)

Lumenis Selecta Trio Laser, SN: 10262 (Fort Harrison)

Leica CM1860 Cryostat, SN: 4250 (Fort Harrison)

Leica CM1860 Cryostat, SN: 2912 (Fort Harrison)

XI. Place of performance for this project is:

Montana VA Health Care System 3687 Veterans Drive Fort Harrison, MT 59636 -1500

Benjamin Charles Steele VA Clinic 1766 Majestic Lane Billings, MT 59102

Page 1 of Page 1 of

Page 1 of Page 1 of XII. Provisions that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The version of RFO 52.212-1 in the addendum is tailored for Simplified Acquisition Procedures and supersedes the current version of RFO 52.212-1 contained in the FAR.

(a) Any award made as a result of this solicitation will be made on an All or Nothing Basis.

(b) State if quoted items are available and priced through offerors existing Government-wide Acquisition Contract (GWAC), GSA Multiple Award Schedule (MAS) contract, or VA-wide Acquisition Contract.

(c) If the acquisition is set-aside for SDVOSBs/VOSBs, their socioeconomic status must be verified and visible in the SBA Small Business Certification (SBS): https://search.certifications.sba.gov/ at the time of quote submission AND award, or will be considered non-responsive, and will NOT be considered for award.

(d) Offerors are warned against contacting any VA personnel other than the Contracting Officer and Contract Specialist prior to placement of any award made resulting from this RFQ. If such contact occurs and found to be prejudicial to competing contactors, the offeror making such contact may be excluded from award considerations.

(e) All proprietary information shall be clearly and properly marked. If the Offeror submits annexes, documentation, attachments or the like, not specifically required by this solicitation, such will count against the Offeror’s page limitations unless otherwise indicated in the specific volume instructions below.

(f) All information shall be confined to the appropriate file. The offeror shall confine submissions to essential matters, sufficient to define the quote and provide an adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of each quote.

Submission of quote shall include the following volumes:

(I) Capability to meet the Government requirement, including contractor capability to meet the conformance standards and to provide a preventive maintenance procedures manual.

(II) Price (Attachment 1) (III) Past Performance (IV) Completion of VAAR 852.219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction (Attachment 2) Volume I – Contractor capability to meet the Government requirement IAW the SOW.

The offeror shall submit its quote and capability statement demonstrating how it meets the requirements of the SOW/PWS and solicitation. Capability documentation shall include ability to meet conformance requirements and its capability to provide a preventive maintenance procedures manual which will be used during the preventive maintenance services.

Volume II –Price Price - The offeror shall complete Attachment 1 - Price Schedule.

Volume III – Past Performance Offerors shall provide a maximum of three (3) recent and relevant past efforts (as defined below) to demonstrate their ability to perform the proposed work. If a completed Contractor Performance Assessment Reporting System (CPARS) evaluation is available, it shall be submitted. If not providing CPARS evaluation past performance references must include contract numbers, amount of contract award, point of contact with email address, telephone numbers and other relevant information, and a description of product/work performed under the contract. To be relevant, the effort must be similar in nature of work, size, magnitude, complexity, and scope of this procurement. To be recent past performance is defined as not more than five years from the RFQ release date of this solicitation.

Volume IV – VAAR 852.219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction.

The offeror shall complete Attachment 3 - VAAR 852-219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction.

(End of Addendum to 52.212-1)

OFFER SUBMITTAL INSTRUCTIONS:

Offeror shall:

1. Submit offers by Due Date/Time specified in section II. Late quotes may not be considered.

1. Acknowledge all amendment acknowledgements as part of their offer/quote

1. Submit VOLUME I: Capability - Provide clear documentation of the contractor capability to meet the government need as described in the PWS/SOW.

1. Submit VOLUME II: Attachment 1 – Price Schedule with this offer.

1. Submit VOLUME III: Offerors shall include past performance information.

1. Submit VOLUME IV: Offerors shall complete and submit the LOS Attachment 2 Offers received that do not comply with the terms and conditions of the solicitation and/or have missing documentation may be considered non-compliant and eliminated from evaluation.

(End of Provision)

XIII. The provision at 52.212-2 Evaluation – Commercial Items applies to this acquisition.

Addendum to 52.212-2 EVALUATION—SIMPLIFIED ACQUISITION PROCEDURES

(a) Basis of Award: The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The Government will evaluate offers based on price and other factors. Evaluation of quotes will be conducted utilizing Simplified Acquisition Procedures in accordance with RFO 52.212-2 Evaluation of Quotations or Offers, using two (2) factor evaluation. Two (2) factor evaluation is the side by side pairwise comparison of quotes on price and non-price factors resulting in a Contracting Officer decision for the quote most beneficial to the Government. The Government reserves the right to consider a quotation other than the lowest price. Quotations may exceed minimum requirements of the solicitation. The Government reserves the right to select a quotation that provides a benefit to the Government that exceeds the minimum requirements of the solicitation but is not required to do so. Each offer must meet the requirements of the solicitation to be considered for evaluation.

Please read each section below carefully for the submittals and information required as part of the evaluation. Offers missing the requested information below, as well as the items listed in the Addendum to FAR 52.212-1, Instructions to Offerors, shall be considered non-compliant and may be removed from the evaluation process.

a. Non price Factor: Capability - Offeror shall provide documentation of the clear capability to provide all products/services included in the PWS/SOW.

b. Price: The Government will evaluate the price schedule submitted by each offeror. Contractors shall submit Attachment 1 – Price Schedule. Firm fixed unit pricing shall include all labor, overhead, profit, materials, and associated costs of the like to provide product/services.

1. Pricing shall not be handwritten on Attachment 1 – Price Schedule to ensure pricing is legible.

2. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers.

c. Past Performance - The quote shall include three (3) relevant past performances references with their offer. The Government reserves the right to obtain past performance information from any available source and may contact customers other than those identified by the Offeror when evaluating past performance. If an offeror has no record of relevant past performance record or if information is not available, they will not be rated favorably or unfavorably.

(b) Options - The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). For the purposes of the award of this Contract, the Government intends to evaluate the option to extend services under FAR 52.217-8 as follows: The evaluation will consider the possibility that the option can be exercised at any time and can be exercised in increments of one to six months, but not for more than a total of six months during the life of the contract. The evaluation will assume that the prices for any option exercised under FAR 52.217-8 will be at the same rates as those in effect under the contract at the time the option is exercised. The evaluation will therefore assume that the addition of the price or prices of any possible extension or extensions under FAR 52.217-8 to the total price for the basic requirement and the total price for the priced options has the same effect on the total price of all proposals relative to each other and will not affect the ranking of proposals based on price, unless, after reviewing the proposals, the Government determines that there is a basis for finding otherwise. This evaluation will not obligate the Government to exercise any option under FAR 52.217-8.

(c) Evaluation Process: The government anticipates selecting the best suited contractor from initial responses, without engaging in exchanges with contractors. Contractors are strongly encouraged to submit their “best price” in response to this RFQ. Once the government determines the contractor that is the best‐suited (i.e., the apparent successful contractor), the government reserves the right to communicate with only that contractor to address any remaining issues, if necessary, and finalize a task order with that contractor. These issues may include capability, price and past performance but will not include relaxing the Government’s requirement or the basis on which offerors proposed. If the parties cannot successfully address any remaining issues, as determined pertinent at the sole discretion of the government, the government reserves the right to communicate with the next best‐suited contractor based on the original analysis and address any remaining issues.

(d) Acceptance of Offer. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of Provision)

EVALUATION APPROACH: In addition to information provided by FAR Provision 52.212-2 Evaluation- Commercial Items, the following evaluation approach will be used:

For each proposal received, the Government will evaluate the following:

· Non-price factor: Capability

· Price Factor: Price

· Non-price factor: Past Performance Quotes will be evaluated in the following manner:

1. The lowest-priced quote will be identified and evaluated to determine if the quoted price exceeds the amount of funding available for the procurement.

2. If the quoted price does not exceed the amount of funding available for the procurement, the quoted price will be evaluated to determine if it is reasonable.

3. The contracting officer will then determine if the successful offeror is responsible in compliance with Federal Acquisition Regulations RFO 9.105-2.

4. If the quoted price is found to be reasonable and the offer is determined to be responsible, the non-price factors Capability and Past Performance will be evaluated.

5. If the Contractor Capability will meet the need of the government and the Past Performance is “Satisfactory” the responsible offeror who submitted the lowest-priced quote will be identified as the “successful offeror.”

6. If contract award cannot be made to the successful offeror, the contracting officer will evaluate the next lowest-priced quote following the procedures described above.

7. This process will continue until a contract award can be made, or the contracting officer determines that no contract award can be made.

The contracting officer may find all quotes not acceptable and cancel the solicitation if the lowest-priced quote exceeds the amount of funding available for the procurement. The contracting officer may likewise find a quote under evaluation, as well as all remaining quotes, not acceptable and cancel the solicitation if the quote currently under evaluation exceeds the amount of funding available for the procurement. The Government intends to evaluate quotes and award a contract without discussions with offerors. However, the Government reserves the right to conduct discussions at any time if determined by the contracting officer to be in the Government’s interest.

XIV. RFO 52.212-4 – CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS - applies to this requirement. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence IAW RFO 52.212-4(r). By submitting a quote, the offeror understands that quotes will not be referenced in 1449 and clauses incorporated in the solicitation will dictate the contract. All offerors shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under the contract IAW RFO 52.212-4(q). The Government reserves the right to deny requests for clause changes that are not included in this solicitation should the request be inconsistent with the RFO or VAAR.

XV. The following RFO clauses are incorporated by reference:

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

52.252-2 Clauses Incorporated by Reference (FEB 1998) http://www.acquisition.gov/far/index.html (FAR) http://www.va.gov/oal/library/vaar/index.asp (VAAR)

Employee Class Monetary Wage-Fringe Benefits

XVI. FAR 52.212-4 – ADDITIONAL CONTRACT REQUIREMENTS OR TERMS AND CONDITIONS.

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to the prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days of the expiration of the contract term.

XVII. VAAR 852.252-70 SOLICITATION CLAUSES INCORPORATED BY REFERENCE (JAN 2008)

The following provisions or clauses incorporated by reference in this solicitation must be completed by the offeror or prospective contractor and submitted with the quotation or offer. Copies of these provisions or clauses are available on the Internet at the web sites provided in the provision at FAR 52.252-1, Solicitation Provisions Incorporated by Reference, or the clause at FAR 52.252-2, Clauses Incorporated by Reference. Copies may also be obtained from the contracting officer.

VAAR CLAUSES are incorporated by reference as follows:

XVIII. This is not a Defense Priorities and Allocations System (DPAS) rated requirement.

RFO 52.252-1 Solicitation Provisions Incorporated by Reference The following provisions or clauses incorporated by reference in this solicitation must be completed by the offeror or prospective contractor and submitted with the quotation or offer. Copies of these provisions or clauses are available on the Internet at the web sites provided in the provision at RFO 52.252-1, Solicitation Provisions Incorporated by Reference. Copies may also be obtained from the contracting officer.

http://www.acquisition.gov/far/index.html https://www.acquisition.gov/vaar The following RFO provisions are to be incorporated by reference:

VAAR Provisions are incorporated as follows:

Page 1 of

STATEMENT OF WORK (SOW)

Laser and Cryostat Service and Support Purpose The Contractor shall provide at contractor expense, full-service support, including preventive maintenance (PM), corrective maintenance, and system support for the equipment listed below. Services shall be performed at VA Montana Healthcare System facilities, including Fort Harrison VA Medical Center and Billings VA Clinic, in accordance with Original Equipment Manufacturer (OEM) specifications, regulatory requirements, and VA guidelines.

Services on the equipment include maintenance support, corrective maintenance repair, telephone support 8:00am-4:30pm local time M-F, provision of parts (comprehensive parts coverage), and service and modification as required due to safety or reliability. All OEM software updates shall be included.

Equipment Covered

• Alcon Centurian Vision System, SN: 1701880501X (Fort Harrison)

• Alcon Centurian Vision System, SN: 1401586901X (Billings)

• Lumenis Selecta Trio Laser, SN: 10262 (Fort Harrison)

• Leica CM1860 Cryostat, SN: 4250 (Fort Harrison)

• Leica CM1860 Cryostat, SN: 2912 (Fort Harrison) Scope of Services This is a non-personal services requirement. The Contractor, its employees, agents and subcontractors shall not be considered government employees for any purpose.

Contractor shall provide OEM-trained technicians to perform OEM-standard preventative and corrective maintenance on equipment in this SOW with defined responsibilities for parts and repair actions.

Contractor, at contractor expense shall provide all labor, travel, diagnostics, replacement parts for corrective and preventative maintenance, and the technical expertise necessary to maintain and service the listed devices. The Contractor is responsible for all charges and fees related to disposal.

Preventive Maintenance (PM) The Contractor shall provide one (1) onsite PM visit per equipment item per year, performed according to OEM guidelines. A detailed PM service report must be submitted to the COR within 15 calendar days.

Scheduling shall be coordinated with Contracting Officer Representative (COR) to minimize clinical impact.

Contractor shall provide/install any software updates, as they become available, for all equipment, at no additional cost.

Corrective Maintenance Corrective maintenance shall include:

• Troubleshooting and diagnosis

• Onsite repair actions

• Replacement of covered components

• Functional testing and verification

• Software-related corrections when applicable Contractor, at contractor expense, shall provide all parts required for preventative and corrective maintenance.

Corrective maintenance does not include major reconditioning, overhaul, upgrades, or excluded parts.

Reporting Contractor shall provide Service Reports for every service. Reports shall be transmitted electronically to the COR within 3 business days of work completion.

The Service Report shall document the following data legibly and in complete detail:

· Reason for visit

· Diagnostics completed

· Equipment serviced

· Parts replaced

· Tests performed

· Final operational status

· Technician name and credentials

The Contractor shall immediately, but no later than 24 (twenty-four) consecutive hours after discovery, notify the COR (in writing) of the existence or the development of any defects in the equipment discovered and recommendation for repair/replacement. Additionally, Contractor shall identify any defects discovered that Contractor considers they are not responsible for under the terms of the contract.

Place of Performance Montana VA Health Care System 3687 Veterans Drive Fort Harrison, MT 59636 -1500

Benjamin Charles Steele VA Clinic 1766 Majestic Lane Billings, MT 59102 Contractor Responsibilities The Contractor shall maintain all equipment according to OEM specifications including calibration, electrical safety, and software requirements.

The Contract shall respond to *requests for service within two (2) business hours either by phone or electronic communication.

Technical Support Contractor shall provide technical support during support hours: *8:00 AM to 4:30 PM, Monday–Friday local time, excluding Federal Holidays.

*If after-hours support is required due to Contractor error, no additional cost will be charged to the VA.

Safety Standards The Contractor shall perform all safety, operational, and calibration checks according to OEM specifications. Work performed is subject to review or audit by the COR.

Additional Services Contractor shall ensure that covered equipment is left in proper operational condition after corrective or preventative maintenance is completed. All updates or retrofit actions must be documented.

Authorized Services Only services within this agreement are authorized. Non‑contract repairs require written approval from the CO or COR.

Upon contract commencement, the Contracting Officer will notify the Contractor in writing as to the COR assigned to this contract, and upon reassignment of a new COR, as applicable.

Contractor shall only respond to requests for service from the COR or the CO.

Any billing resulting from unauthorized service will not be paid by the government. The COR will evaluate the contractor’s performance in accordance with the performance standards included in the SOW.

Discontinuance of Service The Government reserves the right to terminate service on specific equipment that meets replacement criteria with 30-days written notice to the Contractor. In the event that equipment is discontinued, payment for services would be prorated accordingly.

Reconditioning Major reconditioning or non‑economical repairs are not included and may be procured separately by the Government.

Remedy or Rework Rework or Remedy is defined as performing the Service again until the Purpose of this PWS is achieved in full. This involves less than Satisfactory Service by the Contractor and as noted by the local VA POC. Rework or Remedy must occur within 3 business days of the notice of the rework or remedy requirement from the local VA POC and at no additional cost to the Government.

Inspection and Acceptance of Services:

The Government reserves the right to inspect in accordance with this PWS and the Contract. The only individual authorized to officially accept services is the local VA POC. While inspection of services may be delegated by the local VA POC and a shared responsibility with departmental management staff, the local VA POC is ultimately the only authorized individual to approve and accept services on behalf of the VA.

Subcontracting Subcontracting is permitted as long as regulatory requirements are met.

Parts Requirements

a. All replacement parts furnished under this agreement must be new OEM parts.

b. Removed parts become Government property unless otherwise approved by the COR.

c. Contractor shall be responsible for shipment of repair parts and substitute equipment at no expense to the government, with FOB destination terms applicable in these circumstances, and in favor of the VA Medical Center at this location.

Test Equipment The Contractor is responsible for supplying all necessary equipment to complete work in accordance with OEM standards. The VA shall not provide diagnostic tools, test equipment, or specialized instruments required to perform contracted services.

Contractor Furnished Equipment/Service Manuals/Tools The VAMC shall not provide tools, (test) equipment, service manuals or service diagnostic software to the contractor. The contractor shall obtain, have on file, and make available to its FSE's all operational and technical documentation (such as; operational and service manuals, schematics, and parts list) which are necessary to meet the performance requirements of this contract. The location and listing of the service data manuals, by name and/or the manuals themselves shall be provided to the CO upon request.

Post Award Conference Upon award, the CO may schedule an orientation conference with the Contractor to review contract requirements, performance standards, administrative procedures, and points of contact.

Hazard Communication Statement The Contractor shall be responsible for ensuring compliance with all VA hazard communication policies when working in areas containing hazardous chemicals. This includes:

· Coordination with exposure zone supervisors

· Maintaining Material Safety Data Sheets (MSDS)

· Proper labeling and storage of chemicals

· Ensuring contractor staff possess appropriate PPE

· Compliance with OSHA and VA regulations

Contractors must also brief their personnel and subcontractors on hazard communication requirements.

Parts Coverage and Explicit Exclusions Included Parts Coverage: Contractor shall provide the following parts when needed for Corrective and Preventative Maintenance:

• Standard mechanical and electrical components necessary to restore normal operation

• OEM approved wear components (except those listed under exclusions)

• OEM firmware/software provided specifically for corrective operation

Excluded Parts (Not Covered):

The following items are not included:

1. Consumables and accessories, including but not limited to:

• Filters

• Ink cartridges

• Single use blades

• Any consumable laboratory supplies

2. Parts damaged due to customer misuse or neglect, including:

• Liquid intrusion not caused by equipment defect

• Improper operation by non-authorized personnel

3. Environmental or external damage, including:

• Electrical surges

• Storm damage

• Water damage

4. Upgrades or enhancements, including:

• Optional OEM software packages

• Hardware upgrades or performance enhancements

• Repairs requiring excluded parts will require separate VA funding approval.

Service Calls Unscheduled service should be conducted at no additional cost, 8:00 AM to 4:30 PM, Monday–Friday local time, excluding Federal Holidays.

The Contractor must respond to service calls within two business days of notification and return call within 6 hours.

Non-emergent service (machine still able to run with no increased patient risk) should be available, with a technician onsite at location, within 72 hours’ notice from the COR.

If support call for repair service is deemed mission-critical, contractor will be on-site performing corrective action response to service calls within 48 hours of notice from COR, barring special circumstances.

Technical phone support shall be available 8:00 AM to 4:30 PM, Monday–Friday local time, excluding Federal Holidays at no additional charge.

Facility Access Contractor shall follow VA HCS facility access procedures including checkin/checkout as detailed by the COR. Prior to commencement of, and immediately after each service visit, the Contractor or his authorized repair technician must check in and out with the VA HCS COR (during normal working hours). Contractor will be required to obtain contractor badges provided by the VA HCS.

Contractor Submittals Within fifteen calendar days after award date, but not later than performance of the first servicing of equipment, the Contractor will furnish two (2) copies of its preventive maintenance procedures manual which will be used during the preventive maintenance services of this contract to the Contracting Officer. These manuals are required by the Government as a condition of the facility's TJC accreditation and must be received before any invoice can be certified for payment.

Protection from Damage Contractor shall provide all labor, materials, and equipment necessary for protection of VA personnel, furnishings, equipment and buildings from damage, and will replace or repair any damage due to work performed under this contract equal to its original quality.

Conformance Standards Contractor shall ensure that their services, staff and equipment used in the performance of this contract conform and comply with the latest industry service standards, information, guidance, regulations and publications of the following:

1) AAMI-ANSI ST-79:2010 Part 7.7 standards (Servicing and Repairs of Devices in the Health Care Facility). This can be obtained at http://www.aami.org/publications/standards/st79.html

2) IAHCSMM - International Association of Healthcare Central Service Materiel Management

3) US FDA – US Food and Drug Administration

4) CDC – Centers for Disease Control and Prevention

5) CDRH – Center for Devices and Radiological Health

6) ISO (As a minimum: ISO 9001:2008 Certification and ISO 13485:2003 certification (medical devices))

7) ASQ – American Society for Quality

8) UL – Underwriters Laboratories

9) OSHA – Occupational Safety and Health Administration

Safety The Contractor must perform services in accordance with:

a) local, state and federal Occupational Safety and Health guidelines and legislation, to include Occupational Safety and Health Administration (OSHA), the American National Standards Institute (ANSI) safety guidelines, and any VA Medical Center Directives.

b) local, state and federal Fire and Safety legislation and guidelines, to include VA Medical Center directives and legislation on Fire and Safety.

c) all other Conformance Standards identified in this PWS

MEDICAL CENTER POLICIES

Each VA Medical Center has policies that are updated from time to time. The COR can provide more detailed information to the contractor of these upon commencement of the contract and throughout the term of the contract, as needed, especially policies regarding, parking, possession of weapons, cell phone use and photography as well as smoking on VA property. Violations of such policies may result in individual fines or citation answerable in the United States (Federal) District Court.

Performance Standards The table below defines the Performance Standards and Acceptable Levels of Performance associated with this effort. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

· Post visit reporting is completed timely.

90% of time

Acceptable Performance: The Government shall document positive or negative performance. Any report may become a part of the supporting documentation for any contractual action.

Unacceptable Performance: When unacceptable performance occurs, the COR shall work with the Contracting Officer (CO) inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file.

To assure that the contractor receives impartial, fair, and equitable treatment under this contract, the COR will work with the contractor to increase performance to an acceptable level. When the COR and CO determines formal written communication is required, the COR and CO shall prepare a Notification (Letter or Concern (LOC), Cure Notice, Show Cause Notice) and present it to the Contractor.

1. The contractor shall acknowledge receipt of the LOC Notice in writing.

2. The LOC will specify if the contractor is required to prepare a corrective action plan (CAP) to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The Notice will also state how long after receipt the contractor shall present this corrective action plan to the CO.

3. The Government shall review the contractor's corrective action plan to determine acceptability.

Any Notice may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

General Information Security Requirements The Contractor, its personnel, and any subcontractors (if ever authorized) shall comply with all Federal laws, VA directives, regulations, and policies related to safety, and information security and privacy. This includes requirements equivalent to those governing VA personnel regarding access, handling, protection, and disclosure of VA information systems and data.

The Contractor shall protect all VA-sensitive information encountered during service activities and ensure that no copies, extracts, or transmissions occur except as required for contract completion.

VA Information Custodial Language