Attachment A - Quality Assurance Surveillance Plan.docx

This is a Quality Assurance Surveillance Plan (QASP) for Integrated Pest Management Services being procured by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 17 under Solicitation Number 36C25726Q0885.

The QASP establishes performance-based metrics and inspection protocols for pest management contractor operations. Key performance indicators include: weekly service hours tracked through designated logbooks with annual/monthly/weekly reviews; monthly/weekly trap inspections and pest-related inspections; emergency trouble call response within two hours with 100% inspection compliance; routine trouble call response within eight hours with 100% inspection compliance; written action plans with 30-day monitoring spreadsheets for pest infestations impacting facility operations; quarterly reports documenting pest sightings and pesticide applications across all VA properties with consolidated annual reports and historical trending provided to the Project Management Office; and record-keeping accuracy and timeliness with monthly inspections. All required records and service reports must be submitted on time to the Contracting Officer's Representative and PMO. The plan emphasizes contractor accountability through regular inspections and documented performance tracking to ensure effective pest management and facility protection across VA properties.