RFQ 36C25726Q0270.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25726Q0270 02-11-2026

Delphia Schoenfeld 210-417-7495 03-10-2026

15:00 EDT

36C671

Department Of Veterans Affairs

Network Contracting Office 17

5441 Babcock Road Ste. 302

San Antonio TX 78240

X 100

X

492110

1500 Employees

N/A

X

Department of Veterans Affairs

Central Texas Veterans Healthcare System

Laboratory

1901 Veterans Memorial Dr.

Temple TX 76504

36C671

Network Contracting Office 17

5441 Babcock Road Ste. 302

San Antonio TX 78240

This is accomplished through the

Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp

This is mandatory and the sole method for submitting invoices.

(877) 353-9791 (512) 460-5540

See CONTINUATION Page

This solicitation is for the procurement of courier services for the Central Texas Veterans Healthcare System.

All questions are to be submitted, in writing, to the

Contracting Officer, Delphia Schoenfeld, no later than

2/27/2026, 1:00PM Eastern Time. Any responses to questions will be addressed in an amendment to the solicitation.

Anticipated Periods of Performance:

Ordering Period 1: 7/1/2026-6/30/2027

Ordering Period 2: 7/1/2027-6/30/2028

Ordering Period 3: 7/1/2028-6/30/2029

Ordering Period 4: 7/1/2029-6/30/2030

Ordering Period 5: 7/1/2030-6/30/2031

See CONTINUATION Page

X 1

Delphia Schoenfeld

Contracting Officer

36C25726Q0270

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 STATEMENT OF WORK

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

B.4 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.216-18 ORDERING (AUG 2020)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.219-14 LIMITATIONS ON SUBCONTRACTING (NOV 2025) (DEVIATION)

C.7 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 2014)

C.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (DEVIATION)

C.9 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (NOV 2020)

C.10 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.11 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.12 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)

C.13 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF

COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION)

C.14 VAAR 852.222-71 COMPLIANCE WITH EXECUTIVE ORDER 13899 (DEVIATION)(APR 2025)

C.15 VAAR 852.223-71 SAFETY AND HEALTH (SEP 2019)

C.16 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

C.17 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

C.18 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.2 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES

E.3 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025)

(DEVIATION)

E.4 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (FEB 2024)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS AND CERTIFICATIONS (NOV

2025) (DEVIATION)

E.7 52.252-5 AUTHORIZED DEVIATIONS IN PROVISIONS (NOV 2020)

E.8 VAAR 852.215-72 NOTICE OF INTENT TO RE-SOLICIT (OCT 2019)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT 2018)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 VAAR 852.273-70 LATE OFFERS (NOV 2021)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C257

Network Contracting Office 17

5441 Babcock Road Ste. 302

San Antonio TX 78240

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or [] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

This is accomplished through the Tungsten Network, located at:

http://www.fsc.va.gov/einvoice.asp

This is mandatory and the sole method for submitting invoices.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 STATEMENT OF WORK

Background

Central Texas Veterans Health Care System (CTVHCS) Pathology and Laboratory Medicine Service (P&LMS) has a continued need for medical courier services.

Objectives

CTVHCS is requesting procurement of a firm-fixed price, indefinite delivery/ indefinite quantity (IDIQ) contract for

P&LMS courier services of laboratory specimens between various facilities.

Scope

The vendor shall provide all necessary vehicles, labor, transportation, equipment, material, personnel, gasoline, insurance, information security (HIPAA), directional materials, and supplies during normal and after-duty hours to provide lab courier services to and from the facilities listed in places of performance. Normal duty hours are

Monday – Friday 8:00 am – 4:30 pm. After duty hours are Monday - Friday 4:30 pm – 8:00 am and 24 hrs Saturday

– Sunday 12:00 am -11:59 pm to include all federal holidays.

Places of Performance

• Austin Outpatient Clinic (AOPC), 7901 Metropolis Drive, Austin, TX 78744.

• Doris Miller Veterans’ Medical Center (Doris Miller VAMC), 4800 Memorial Dr, Waco, TX 76711

• Olin E. Teague Veterans’ Medical Center (Olin E. Teague VAMC) at 1901 Veterans Memorial Drive, Temple, TX 76504.

• Baylor-Scott & White (BSW) Laboratory, 2401 S 31st Temple, TX 76508

Period of performance

The contract period is for five years (base year plus four additional years) starting from the effective date of the contract.

Task Specification

A. Weekly Courier Services

1. From Austin Outpatient Clinic to Olin E. Teague Veterans’ Medical Center on a designated day and time determined by the P&LMS.

B. As Needed Round Trip Courier Services

1. Sunday through Saturday (24 hrs a day, 7 days/ week availability to include all federal holidays)

a. From AOPC to Olin E. Teague VAMC

b. From Olin E. Teague VAMC to Doris Miller VAMC

c. From Doris Miller VAMC to Olin E. Teague VAMC

d. From Olin E Teague VAMC to AOPC

e. From Olin E. Teague VAMC BSW

f. From Doris Miller VAMC to BSW

g. From AOPC to Doris Miller VAMC

h. From AOPC to BSW

C. As needed services: the VA staff will call the vendor with desired pick-up date, time and with pick-up location to destination location.

1. The VA will provide as much notice as possible for as needed courier services.

2. See chart below for estimated annual quantities.

Estimated Annual Quantity Needed

AOPC to Olin E Teague

VAMC

Olin E Teague VAMC to Doris

VAMC

Doris VAMC to Olin E Teague

VAMC

Olin E Teague VAMC to

AOPC

AOPC

to Doris

VAMC

Olin E Teague to

BSW

Doris

VAMC

to BSW

AOPC

to

BSW

Weekly Courier Services

52 0 0 0 0 0 0 0

As Needed Round Trip Courier Services

15 100 15 15 5 48 20 2

3. Federal Holidays

Contractors may be required to work on the national holidays observed by the Federal Government, on an as needed basis. The recognized Federal Holidays are:

a. New Year’s Day

b. Martin Luther King’s Birthday

c. President’s Day

d. Memorial Day

e. Independence Day

f. Juneteenth

g. Labor Day

h. Columbus Day

i. Veterans Day

j. Thanksgiving

k. Christmas Day

l. Any other day specifically declared by the President of the United States to be a National

Holiday.

D. The vendor will provide a cut-off time for cancellation of requested weekly and as needed services to avoid charges, along with a list of cancellation fees.

E. Courier Responsibilities

1. The contractor assumes all liability risks for work performed under this contract. The contractor must assume total liability for all contract employees. To carry out that responsibility, the Contractor will provide workers’ compensation and liability insurance.

2. All couriers transporting specimens under this contract shall possess a valid driver’s license, vehicle insurance and registration, and have two-way radios, cell phones, or pagers for communication purposes. Driver’s license must be for the type of vehicle as required by the State of Texas.

3. The cargo may contain biohazardous material and dangerous goods. The contractor shall certify that all individuals involved in transporting clinical specimens have been trained and tested as specified in the training requirements of 49 CFR Part 172, Subpart H.

4. The contractor shall ensure that biohazardous material transport training for all individuals involved in transporting clinical specimens is up to date. The contractor may be required to provide proof of training for regulatory purposes. Written statement documenting Universal Precautions training, Hazardous Materials training, and training that meets all laws and regulations of the US Department of Transportation and the Centers for Disease Control governing the transport of clinical specimens must be provided to the Contracting Officer’s Representative (COR) annually.

5. All couriers transporting specimens under this contract shall have visual representation of company affiliation, to include an identification badge.

6. The contractor shall provide all vehicles and couriers needed to perform this effort.

7. The contractor is responsible for ensuring each vehicle is adequately stocked with at least one up-to-date complete “Spill Kit” for biohazard cleanup in case of leakage or accidental discharge. The contractor shall ensure individuals transporting goods have been trained in biohazardous spill clean-up procedures.

8. The contractor shall pick up/ return all empty containers/coolers and other items from the delivery site and return them to the specified clinic location.

F. Continuity of Services

1. The contractor shall ensure that qualified personnel are available to provide pick-up and delivery when staffing issues occur.

2. The vendor’s drivers shall be required to maintain a record log of courier pick-ups and deliveries, indicating times and dates of pick-ups and deliveries, number of containers/totes and/or loose items.

3. The vendor’s drivers are required to notify the assigned COR during normal business hours of any unusual events that impede him/her in making delivery as required by the contract.

4. Under no circumstances shall any animal or person other than the driver ride in the vehicle or handle items being transported.

5. Vendor personnel, while performing the services of this contract, shall conduct themselves in a professional business-like manner.

6. The Contracting Officer, upon discussion with the COR reserves the right to exclude vendor staff members from providing services under the contract or task order based upon breaches of conduct, including conduct that jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction, or negligence in performing tasks, or other conduct resulting in formal complaints by Veterans or other staff members to designated government representatives. The vendor and COR shall address issues raised concerning vendor personnel conduct. The Contracting

Officer shall be the final decision on questions of acceptability and in validating complaints.

G. Inclement Weather and Emergencies

1. The contractor must contact the COR or designee if conditions exist which may affect their ability to fulfil contract requirements.

2. The contractor must have an established contingency plan for problems which may be experienced in the transport timeframe (i.e., breakdown, accident, inclement weather, etc.)

3. If there is a delay within 30 minutes of the timeframe established, COR or designee must be notified immediately.

4. The contractor must arrange alternative transportation for delivery of specimens and supplies; in the event the driver is unable to complete deliveries.

5. The contractor must provide a list of names of drivers and alternate drivers. Updated lists must be provided to the COR annually and when changes have occurred.

6. An “emergency” is defined as a vehicle breakdown, traffic, and/or an accident.

H. Goods Transported

1. Items to be transported will include but not be limited to:

a. Prepackaged containers/ coolers with lab specimens

b. Envelopes

c. Medical records

d. X-ray film

e. Supplies and equipment under 50 pounds

f. Dirty and clean instruments

g. Small boxes containing mail

2. All shipments will be clearly labeled. The VA will be responsible for proper packaging and labeling.

3. The contractor shall maintain proper temperature in vehicles to preserve medical supplies, specimens, and films.

4. The contractor shall provide temperature monitoring devices for each container used to transport specimens. Temperatures of containers holding specimens will be monitored by P$LMS staff.

5. The contractor shall provide insulated transport containers for the pickup/delivery of specimens.

6. The contractor shall furnish various types of puncture-proof containers (coolers) for test specimens, which shall be labeled “biohazard.”

7. Test specimens stored in the refrigerated cooler must remain upright during transportation. Test specimens that are stored at room temperature can be placed near the top of the refrigerated cooler during transport.

8. Vehicles shall not be left in extreme heat or cold while specimens and films are being transported.

9. Occasionally, the contractor shall be required to transport shipments containing dry ice. Dry ice is used to transport certain specimens and is not expected on a routine basis.

I. Physical Security

The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and other valuable materials shall be secured.

J. Patient Privacy/ Release of Medical Information

The contractor is responsible, in the transport of specimens, for ensuring that all patient information remains confidential and is always kept in a secure manner while in the couriers’ possession.

K. HIPAA Compliance/ Security Requirements

The contractor must adhere to the provisions of Public Law 104-194, Health Insurance Portability and

Accountability Act (HIPPA) od 1998 and the National Standards to Protect the Privacy and Security of

Protected Health Information (PHI).

L. BAA Required

It has been determined that protected health information (PHI) may be used, disclosed, accessed, transmitted, created, stored/maintained, and/or destroyed (providing appropriate proof of destruction in compliance with VA Directive 6371) by the Contractor, and a signed Business Associate Agreement

(BAA) will be required. The Contractor will adhere to the requirements set forth within the BAA and shall comply with all applicable VA/VHA Directives. Once awarded, Contractor and Contracting Officer will collaborate with the appropriate Facility Privacy Officer (CTXPrivacyOffice@va.gov) to implement the appropriate BAA.

M. Training

1. All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

a. Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems.

b. Successfully complete the appropriate VA privacy training and annually complete required privacy training and

c. Successfully complete any additional privacy training, as required for VA personnel with equivalent information access.

d. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take the VHA-provided records management training: Talent

Management System (TMS) Item #10176, Privacy and Information Security, Rules and Behavior.

2. The contractor shall provide the Contracting Officer and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

3. The contractor shall ensure all couriers receive the following training:

a. Department of Transportation (DOT) Hazmat training

b. Food and Drug Administration (FDA) Dangerous Goods training

c. OSHA Bloodborne Pathogen (BBP) training

d. Occupational Safety and Health Administration’s (OSHA) Specimen Transport training (triennial)

e. Centers for Disease Control’s (CDC) Universal Precautions training

4. Training records will be made available by the contractor upon request for regulatory inspection purposes.

Contract Administration

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor must communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that will affect price, quantity, or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change must be considered to have been made without authority, and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. All changes to the contract will be issued via a modification, in writing, from the Contracting Officer to the Contractor.

Service Contract Act

The Service Contract Act applies to this contract. Current Service Contract Act Wage Determinations for the service areas will be attached to the contract. Employees performing under this contract must be paid at least the pay and fringe benefits described therein.

Inherently Government Actions

The contractor shall not perform inherently Government Actions under this contract.

Contracting Officer’s Representative

The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which will be provided to the

Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

QASP

Performance is as follows:

Measures Performance

Requirement

Acceptable

Quality Level

Surveillance

Method

1. Vendor shall submit accurate invoices

Vendor to submit accurate invoices (contract and task order under VAAR Clause 852.232-72)

95% Direct observation (review of invoices)

2. Weekly pick-up/ deliveries on time pick-up from AOPC on designated agreed upon date and time.

Vendor to meet pick-up time.

(Task Specification A. Weekly

Courier Services)

100% Random sampling (Review of courier/ shuttle pick-up/ drop-off logs).

3. As needed courier services’ timeliness of pick-up time from requested pick-up time.

Vendor to meet pick-up time.

(Task Specification B., C., and D.)

100% Random sampling (Review of courier/ shuttle pick-up/ drop-off logs).

4. User/Customer Complaints Vendor has a plan in place for handling complaints, and all complaint responses are submitted to the COR or CO within two (2) business days of complaint

100% Verification provided by vendor/Validated user and customer complaints (response and documentation from vendor)

Security

This contractor requires no access to CTVHCS or any VA information system.

The C&A requirements do not apply. A security accreditation package is not required.

1. GENERAL. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

2. VA INFORMATION CUSTODIAL LANGUAGE. This entire section applies to all acquisitions requiring any

Information Security and Privacy language.

a. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter “contract”) unless expressly stated otherwise in this contract.

This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General. The primary clause used to define computer software license (not data/intellectual property first produced under this contractor or order) is FAR 52.227-19, Commercial Computer Software License.

b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use VA information in any other manner without prior written approval from a VA Contracting Officer

(CO). The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data –

General.

c. VA information will not be co-mingled with any other data on the contractor’s information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements and media sanitization.

d. VA reserves the right to conduct scheduled or unscheduled audits, assessments, or investigations of contractor

Information Technology (IT) resources to ensure information security is compliant with Federal and VA requirements. The contractor shall provide all necessary access to records (including electronic and documentary materials related to the contracts and subcontracts) and support (including access to contractor and subcontractor staff associated with the contract) to VA, VA's Office Inspector General (OIG), and/or Government Accountability

Office (GAO) staff during periodic control assessments, audits, or investigations.

e. The contractor may only use VA information within the terms of the contract and applicable Federal law, regulations, and VA policies. If new Federal information security laws, regulations or VA policies become applicable after execution of the contract, the parties agree to negotiate contract modification and adjustment necessary to implement the new laws, regulations, and/or policies.

f. The contractor shall not make copies of VA information except as specifically authorized and necessary to perform the terms of the contract. If copies are made for restoration purposes, after the restoration is complete, the copies shall be destroyed in accordance with VA Directive 6500, VA Cybersecurity Program and VA Information

Security Knowledge Service.

g. If a Veterans Health Administration (VHA) contract is terminated for default or cause with a business associate, the related local Business Associate Agreement (BAA) shall also be terminated and actions taken in accordance with VHA Directive 1605.05, Business Associate Agreements. If there is an executed national BAA associated with the contract, VA will determine what actions are appropriate and notify the contactor.

h. The contractor shall store and transmit VA sensitive information in an encrypted form, using VA-approved encryption tools which are, at a minimum, Federal Information Processing Standards (FIPS) 140-2, Security

Requirements for Cryptographic Modules (or its successor) validated and in conformance with VA Information

Security Knowledge Service requirements. The contractor shall transmit VA sensitive information using VA approved Transport Layer Security (TLS) configured with FIPS based cipher suites in conformance with National

Institute of Standards and Technology (NIST) 800-52, Guidelines for the Selection, Configuration and Use of

Transport Layer Security (TLS) Implementations.

i. The contractor’s firewall and web services security controls, as applicable, shall meet or exceed VA’s minimum requirements.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor may use and disclose VA information only in two situations: (i) in response to a qualifying order of a court of competent jurisdiction after notification to VA CO (ii) with written approval from the VA CO. The contractor shall refer all requests for, demands for production of or inquiries about, VA information and information systems to the VA CO for response.

k. Notwithstanding the provision above, the contractor shall not release VA records protected by Title 38 U.S.C. §

5705, Confidentiality of medical quality assurance records and/or Title 38 U.S.C. § 7332, Confidentiality of certain medical records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse or infection with

Human Immunodeficiency Virus (HIV). If the contractor is in receipt of a court order or other requests for the above-mentioned information, the contractor shall immediately refer such court order or other requests to the VA

CO for response.

l. Information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract will be protected and secured in accordance with VA Directive 6500 and Identity and Access Management (IAM) Security processes specified in the VA Information Security Knowledge Service.

m. Any data destruction done on behalf of VA by a contractor shall be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information

Management, VA Handbook 6300.1, Records Management Procedures, and applicable VA Records Control

Schedules.

n. The contractor shall provide its plan for destruction of all VA data in its possession according to VA Directive

6500 and NIST 800-88, Guidelines for Media Sanitization prior to termination or completion of this contract. If directed by the COR/CO, the contractor shall return all Federal Records to VA for disposition.

o. Any media, such as paper, magnetic tape, magnetic disks, solid state devices or optical discs that is used to store, process, or access VA information that cannot be destroyed shall be returned to VA.The contractor shall hold the appropriate material until otherwise directed by the Contracting Officer’s Representative (COR) or CO.

Items shall be returned securely via VA-approved methods. VA sensitive information must be transmitted utilizing

VA-approved encryption tools which are validated under FIPS 140-2 (or its successor) and NIST 800-52. If mailed, the contractor shall send via a trackable method (USPS, UPS, FedEx, etc.) and immediately provide the COR/CO with the tracking information. Self-certification by the contractor that the data destruction requirements above have been met shall be sent to the COR/CO within 30 business days of termination of the contract.

p. All electronic storage media (hard drives, optical disks, CDs, back-up tapes, etc.) used to store, process or access

VA information will not be returned to the contractor at the end of lease, loan, or trade-in. Exceptions to this paragraph will only be granted with the written approval of the VA CO.

3. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS. This section applies when any person requires access to information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract.

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees and subcontractors only to the extent necessary to perform the services specified in the contract. This includes indirect entities, both affiliate of contractor/subcontractor and agent of contractor/subcontractor.

b. Contractors and subcontractors shall sign the VA Information Security Rule of Behavior (ROB) before access is provided to VA information and information systems (see Section 4, Training, below). The ROB contains the minimum user compliance requirements and does not supersede any policies of VA facilities or other agency components which provide higher levels of protection to VA’s information or information systems. Users who require privileged access shall complete the VA elevated privilege access request processes before privileged access is granted.

c. All contractors and subcontractors working with VA information are subject to the same security investigative and clearance requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors shall be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office of Human Resources and Administration/Operations, Security and Preparedness (HRA/OSP) is responsible for these policies and procedures. Contract personnel who require access to classified information or information systems shall have an appropriate security clearance. Verification of a Security Clearance shall be processed through the Special Security

Officer located in HRA/OSP. Contractors shall conform to all requirements stated in the National Industrial Security

Program Operating Manual (NISPOM).

d. All contractors and subcontractors shall comply with conditions specified in VAAR 852.204-71(d); Contractor operations required to be in United States. All contractors and subcontractors working with VA information must be permanently located within a jurisdiction subject to the law of the United States or its Territories to the maximum extent feasible. If services are proposed to be performed abroad the contractor must state where all non-U.S. services are provided. The contractor shall deliver to VA a detailed plan specifically addressing communications, personnel control, data protection and potential legal issues. The plan shall be approved by the

COR/CO in writing prior to access being granted.

e. The contractor shall notify the COR/CO in writing immediately (no later than 24 hours) after personnel separation or occurrence of other causes. Causes may include the following:

(1) Contractor/subcontractor personnel no longer has a need for access to VA information or VA information systems.

(2) Contractor/subcontractor personnel are terminated, suspended, or otherwise has their work on a VA project discontinued for any reason.

(3) Contractor believes their own personnel or subcontractor personnel may pose a threat to their company’s working environment or to any company owned property. This includes contractor-owned assets, buildings, confidential data, customers, employees, networks, systems, trade secrets and/or VA data.

(4) Any previously undisclosed changes to contractor/subcontractor background history are brought to light, including but not limited to changes to background investigation or employee record.

(5) Contractor/subcontractor personnel have their authorization to work in the United States revoked.

(6) Agreement by which contractor provides products and services to VA has either been fulfilled or terminated, such that VA can cut off electronic and/or physical access for contractor personnel.

f. In such cases of contract fulfillment, termination, or other causes; the contractor shall take the necessary measures to immediately revoke access to VA network, property, information, and information systems (logical and physical) by contractor/subcontractor personnel. These measures include (but are not limited to): removing and then securing Personal Identity Verification (PIV) badges and PIV – Interoperable (PIV-I) access badges, VA-issued photo badges, credentials for VA facilities and devices, VA-issued laptops, and authentication tokens.

Contractors shall notify the appropriate VA COR/CO immediately to initiate access removal.

g. Contractors/subcontractors who no longer require VA accesses will return VA issued property to VA. This property includes (but is not limited to): documents, electronic equipment, keys, and parking passes. PIV and PIV-I access badges shall be returned to the nearest VA PIV Badge Issuance Office. Once they have had access to VA information, information systems, networks and VA property in their possessions removed, contractors shall notify the appropriate VA COR/CO.

4. TRAINING. This entire section applies to all acquisitions which include section 3.

a. All contractors and subcontractors requiring access to VA information and VA information systems shall successfully complete the following before being granted access to VA information and its systems:

(1) VA Privacy and Information Security Awareness and Rules of Behavior course (Talent Management System

(TMS) #10176) initially and annually thereafter.

(2) Sign and acknowledge (electronically through TMS #10176) understanding of and responsibilities for compliance with the Organizational Rules of Behavior, relating to access to VA information and information systems initially and annually thereafter; and

(3) Successfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system or information access

b. The contractor shall provide to the COR/CO a copy of the training certificates and certification of signing the

Organizational Rules of Behavior for each applicable employee within five days of the initiation of the contract and annually thereafter, as required.

c. Failure to complete the mandatory annual training is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the required training is complete.

5. SECURITY INCIDENT INVESTIGATION. This entire section applies to all acquisitions requiring any Information

Security and Privacy language.

a. The contractor, subcontractor, their employees, or business associates shall immediately (within one hour) report suspected security / privacy incidents to the VA OIT’s Enterprise Service Desk (ESD) by calling (855) 673-

4357 (TTY: 711). The ESD is OIT’s 24/7/365 single point of contact for IT-related issues. After reporting to the ESD, the contractor, subcontractor, their employees, or business associates shall, within one hour, provide the COR/CO the incident number received from the ESD.

b. To the extent known by the contractor/subcontractor, the contractor/ subcontractor's notice to VA shall identify the information involved and the circumstances surrounding the incident, including the following:

(1) The date and time (or approximation of) the Security Incident occurred.

(2) The names of individuals involved (when applicable).

(3) The physical and logical (if applicable) location of the incident.

(4) Why the Security Incident took place (i.e., catalyst for the failure).

(5) The amount of data belonging to VA believed to have been compromised.

(6) The remediation measures the contractor is taking to ensure no future incidents of a similar nature.

c. After the contractor has provided the initial detailed incident summary to VA, they will continue to provide written updates on any new and relevant circumstances or facts they discover. The contractor, subcontractor, and their employes shall fully cooperate with VA or third-party entity performing an independent risk analysis on behalf of VA. Failure to cooperate may be deemed a material breach and grounds for contract termination.

d. VA IT contractors shall follow VA Handbook 6500, Risk Management Framework for VA Information Systems VA

Information Security Program, and VA Information Security Knowledge Service guidance for implementing an

Incident Response Plan or integrating with an existing VA implementation.

e. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG, and the VA Office of Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

f. The contractor shall comply with VA Handbook 6500.2, Management of Breaches Involving Sensitive Personal

Information, which establishes the breach management policies and assigns responsibilities for the oversight, management and reporting procedures associated with managing of breaches.

g. With respect to unsecured Protected Health Information (PHI), the contractor is deemed to have discovered a data breach when the contractor knew or should have known of breach of such information. When a business associate is part of VHA contract, notification to the covered entity (VHA) shall be made in accordance with the executed BAA.

h. If the contractor or any of its agents fails to protect VA sensitive personal information or otherwise engages in conduct which results in a data breach involving any VA sensitive personal information the contractor/subcontractor processes or maintains under the contract; the contractor shall pay liquidated damages to the VA as set forth in clause 852.211-76, Liquidated Damages— Reimbursement for Data Breach Costs.

B.3 PRICE/COST SCHEDULE

This is Single Award, Firm Fixed-Price, Indefinite Delivery Indefinite Quantity (IDIQ) Contract.

The guaranteed minimum award amount for this contract is $10,000.00. The maximum aggregate value of orders that can be placed under this contract is $500,000.00. The Government does not guarantee that it will place any orders in excess of the guaranteed minimum award amount.

Ordering Period 1 7/1/2026-6/30/2027

Ordering Period 2 7/1/2027-6/30/2028

Ordering Period 3 7/1/2028-6/30/2029

Ordering Period 4 7/1/2029-6/30/2030

Ordering Period 5 7/1/2030-6/30/2031

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

52.00 WK __________________ __________________

Weekly - Austin to Temple

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Courier/Messenger CTX Courier Services IDIQ

15.00 TRP __________________ __________________

As Needed - Austin to Temple

(In Addition to Weekly Services) Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

100.00 TRP __________________ __________________

As Needed - Temple to Waco

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

As Needed - Waco to Temple

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services

PRODUCT/SERVICE CODE: R602 - Support - Administrative:

As Needed - Temple to Austin

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

5.00 TRP __________________ __________________

As Needed - Austin to Waco

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

48.00 TRP __________________ __________________

As Needed - Temple to Scott & White Memorial Hospital

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

20.00 TRP __________________ __________________

As Needed - Waco to Scott & White Memorial Hospital

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

2.00 TRP __________________ __________________

As Needed - Austin to Scott & White Memorial Hospital

Ordering Period 1 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Weekly - Austin to Temple Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

(In Addition to Weekly Services) Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028

PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 2 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

(In Addition to Weekly Services) Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3

POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 3 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

(In Addition to Weekly Services) Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 4 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Weekly - Austin to Temple Ordering Period 5 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

(In Addition to Weekly Services) Ordering Period 5 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 5 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 5 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering Period 5 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative:

Ordering…