36C25626Q0973_1.docx

36C25626Q0973

GENERAL INFORMATION

Network Contracting Office 16 5075 Westheimer Road, Suite 750

Houston TX 77056-5643

POINT OF CONTACT*

Contract Specialist Christopher Rossi christopher.rossi2@va.gov christopher.rossi2@va.gov

PLACE OF PERFORMANCE

(SLVHCS)

2400 Canal Street

New Orleans LA

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice

DESCRIPTION

Combined Synopsis/Solicitation Notice

This is a COMBINED SYNOPSIS/SOLICITATION for commercial items prepared in accordance with format in FAR Subpart 13; simplified acquisition procedures apply. VA will conduct the procurement according to a combination of FAR Part 12, Acquisition of Commercial Items and Part 13, Simplified Acquisition Procedures as supplemented with additional information included in this notice.

The solicitation number is 36C25626Q0973 and is issued as a Request for Quotation (RFQ).

The Contractor shall furnish all labor, supervision, materials, equipment, tools, transportation, and incidentals necessary to perform comprehensive parking garage maintenance services at the SLVHCS Parking Garages. (SLVHCS) 2400 Canal St, New Orleans, LA 70119. Services include mechanical sweeping, pressure washing, parking striping, trash and debris removal, and structural member inspection and minor maintenance. All work shall be performed to ensure a clean, safe, functional, and compliant environment for Veterans, visitors, and staff.

Notice of Total Service-Disabled Veteran Owned Small Business Set-Aside applies to all items in this solicitation. Interested persons may submit quotes, and all eligible quotes must be received prior to the response date listed on FBO to be considered by the Government. This solicitation is 100% SET-ASIDE FOR SERVICE-DISABLED VETERAN OWNED SMALL BUSINESS.

The NAICS code is 238990 (Building and Property Specialty Trade Services) and the size standard is $19 million.

This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2026‑01 (03/13/2026). Only emailed requests received directly from the requester will be accepted.

RESPONSES ARE DUE, July 24, 2026, by 13:00 p.m. Central Time (CST). Quotes are due electronically to Christopher.rossi2@va.gov no later than the response date listed on FBO. Only electronic quotes will be considered.

Phone calls will not be accepted, all question and or concerns must be submitted via email to Christopher.rossi2@va.gov by 13:00 p.m. Central Standard Time (CST) NLT 14 July , 2026.

Point of contact for this solicitation is Christopher Rossi at Christopher.rossi2@va.gov. All Inquires must be submitted electronically.

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice -Addendum to FAR 52.212-1 Instructions to Offerors.

Page 1 of

Combined Synopsis/Solicitation Notice

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

629-26-3-639-0654 36C25626Q0973 06-29-2026 Christopher Rossi christopher.rossi2@va.gov 07-24-2026 13:00

CDT

Department of Veterans Affairs Network Contracting Office 16 5075 Westheimer Road, Suite 750 Houston TX 77056-5643 X X 561990 $16.5 Million N/A X Department of Veterans Affairs The Southeast Louisiana Veterans Healthcare System (SLVHCS) 2400 Canal Street New Orleans LA 70119 Department of Veterans Affairs Network Contracting Office 16 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

FSC e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp Invoice Setup Information 1-877-489-6135 Invoice must be submitted electronically

See CONTINUATION Page The Southeast Louisiana Veterans Healthcare System (SLVHCS) requires Parking Garage Maintenance services for Buildings K and L.

All responses are due by 07/24/2026 at 13:00pm CST.

Any questions are to be submitted via email to christopher.rossi2@va.gov by 07/14/2026 at 13:00pm CST.

This solicitation is 100% Set-Aside for SDVOSB's.

All Offerors must be registered/certified SAM at the time of solicitation close and award.

A site visit is planned for July 9, 2026 at 10:00am.

All work is to be performed at:

2400 Canal Street, New Orleans, LA, 70119.

Wage Determination

LA20260041

Mod 2 Applies Wage Determination 2015-5189 Rev 33 Applies See CONTINUATION Page 629-3660162-639-851100-2543 0100501X8 X X Contracting Officer Page 1 of Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C256 Department of Veterans Affairs Network Contracting Office 16 5075 Westheimer Road, Suite 750

Houston TX 77056-5643

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C25626Q0973

Page 1 of Page 1 of

Performance Work Statement

Staff & Patient Parking Garage Maintenance Southeast Louisiana Veterans Health Care System

(SLVHCS)

General Information

1.1. This Performance Work Statement/Statement of Work is for the Contractor to provide garage maintenance services for the Southeast Louisiana Veterans Health Care System (SLVHCS) medical campus in New Orleans, LA. There are two (2) parking garages Building K (# 4) Staff Parking and Building L (# 5) Patient Parking.

1.2. Project Title: Staff & Patient Parking Garage Maintenance

1.3. Project Background

The U.S. Department of Veterans Affairs (VA) is in need of garage maintenance for the integrity of the medical facility in New Orleans. These garages are critical to the safety of staff and patients alike. These garages need to be maintained on an annual basis for the integrity of the structure and safety of the patients and staff from biohazards that come from trash debris and animal feces.

1.4. Scope of Work

1.4.1. The Contractor shall furnish all labor, supervision, materials, equipment, tools, transportation, and incidentals necessary to perform comprehensive parking garage maintenance services at the SLVHCS Parking Garages. Services include mechanical sweeping, pressure washing, parking striping, trash and debris removal, and structural member inspection and minor maintenance. All work shall be performed to ensure a clean, safe, functional, and compliant environment for Veterans, visitors, and staff.

1.4.2. The total service space includes two (2) buildings (8 floors of coverage in each).

1.4.3. Evidence of all required licenses, as well as documentation of qualifications of personnel, shall be provided to the Contracting Officer Representative (COR) prior to award of the contract.

1.4.4. If during the inspection, it is found that any parts of cleaning equipment require replacement the Contractor shall advise the COR of the materials needed.

1.5. Performance Objectives

Contracted inspection and maintenance contractors shall perform all inspections and maintenance of the facility parking garages, staff and patient, necessary to keep the New Orleans VA parking garage system in compliance with the most current editions of local, state, and federal standards; and all applicable building and safety codes, including the National Fire Protection Association, National Electric Code, Standard Plumbing Code, etc. OSHA 29 CFR 1910 & 1926 EPA Clean Water Act / Stormwater Regulations, NFPA 101 Life Safety Code, ADA/ABA Accessibility Guidelines, U.S. Department of Veterans Affairs Safety, Security, and Environmental Policies and Local Fire Code Requirements in Medical and Federal facilities.

1.6. Period of Performance

The period of performance for this PWS/SOW shall run as follows:

August 1, 2026 through July 31, 2027 (Base) August 1, 2027 through July 31, 2028 (Option 1) August 1, 2028 through July 31, 2029 (Option 2)

1.6.1. Should these dates change, the Contracting Officer will issue a modification to the contract reflecting the corrected date. The Contractor is required to proceed as originally scheduled until such modification is issued. The Contracting Officer is the only official authorized to make changes to the contract.

1.7. Key Personnel

1.7.1. Maintenance Technicians

1.7.1.1. The Contractor shall submit a list of the points of contact pertaining to the garage maintenance. Submission shall include the person’s name, phone number, email and address for correspondence.

1.7.1.2. Reporting Procedures

1.7.1.2.1. All contractors must check in with Contracting Officers Representative Contractors are to report to the COR each working day prior to beginning any work within the facility. Available VA Staff will escort the contractors throughout the facility. The contractor must provide a debrief at the end of work day to the COR and/or designee.

1.8. Place of Performance

1.8.1. The work is performed at the New Orleans VA Medical Center located at 2400 Canal St. New Orleans LA.

1.8.2. Building K – Staff Parking Garage (8 Floors)

1.8.3. Building L – Patient/Visitor Parking Garage (8 floors)

1.9 Contracting Officer Representative (COR) Authority

1.9.1 In no event is the COR empowered to change any of the terms and conditions of the contract. All changes, to any section of this contract, shall be made only by the Contracting Officer pursuant to a properly executed modification. The types of actions within the purview of the COR’s authority are to ensure that the Contractor performs the technical requirements of the contract, and to notify the Contracting Officer of any deficiencies observed.

2 Post Award Meeting

2.1. The Contractor shall not commence performance on this contract until the Government has conducted a contract kickoff meeting/post-award conference or the COR has advised the Contractor that a kickoff meeting is waived, and the Contracting Officer has issued a notice to proceed.

2.2. The Quality Assurance Surveillance Plan (QASP) shall be delivered as part of the initial contract kickoff and submitted either at the kickoff meeting (one electronic and one hard copy) or emailed to the COR should the meeting be waived.

3. General Requirements

3.1. All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms.

3.2. The Government shall complete their review of draft deliverables within 5 business days from date of receipt. The Contractor shall have 5 business days to deliver the final deliverable from date of receipt of the Government’s comments.

3.3. All system inspection and testing will be in strict adherence with the manufacturer’s recommendations and shall adhere to all National Fire Protection Association (NFPA) and Joint Commission current standards and compliance as it pertains to fire safety and life safety systems.

3.4. Contractor shall provide all necessary test equipment, parts and labor to perform required inspection and maintenance.

3.5. The contractor shall provide all test equipment and materials necessary to complete the inspections and testing in a timely manner. All components and materials to be used shall be compatible with the existing equipment on which it is to be used; shall comply with applicable Government, commercial, or industrial standards such as National Board of Underwriters or Underwriters’ Laboratories, Inc., National Board of Fire Underwriters, National Fire Protection Association, National Electrical Manufacturer’s Association, American Society of Mechanical Engineers, etc.; and used in accordance to the original design and manufacturer intent. When disputes arise concerning materials and equipment used to complete the maintenance the Contractor shall, at no cost to the Government, shall reperform the maintenance so that compliance with the Government’s requirements are satisfied.

3.6. All workmanship shall meet the standards specified and shall be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; all applicable activities; local, state, and federal standards; and all applicable building and safety codes, including the National Fire Protection Association, National Electric Code, Standard Plumbing Code, etc. OSHA 29 CFR 1910 & 1926 EPA Clean Water Act / Stormwater Regulations, NFPA 101 Life Safety Code, ADA/ABA Accessibility Guidelines, U.S. Department of Veterans Affairs Safety, Security, and Environmental Policies and Local Fire Code Requirements

3.6.1. During and at completion of work, debris shall not be allowed to spread unnecessarily in adjacent areas and shall not accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and at the end of each day work is in progress.

3.7. All inspection and maintenance records required by NFPA 13, 25, NEC 70, 72, 80, 80A, 86, 88A, 90A, 90B, 92, 96, 99, 101, 105, 110, 204, 221, 252, 257, 262, 288 and recommended by the equipment manufacturer shall be provided by the Contractor to the Government.

3.8. General Services provided shall be done in the following ways:

3.8.1. Staff and Patient Garage Maintenance and Reporting

Inspect the garage shell on all four sides (North, East, South, West) for:

- erosion / washout observed

- steel attachment deformed

- steel attachment deformed

- steel hardware defects

Floor

Miscellaneous

-Hangers & Brackets

- corrosion observed

- defects observed (bent, broken) For any deficiencies to equipment noted during testing and inspections, the Contractor shall record specific details on why the equipment is deficient.

3.8.2. Inspection Schedule

3.8.2.1. Quarterly Inspections

3.8.2.1.1. To occur during the months of March, June, September, and December. All work shall be completed by the end of the third month of each quarter.

3.8.2.1.2. Notification shall be given to /scheduled with VA no later than fourteen (14) calendar days in advance.

3.8.2.1.3. Reports shall be submitted electronically and physical copy within ten (10) calendar days after testing has been conducted.

3.8.2.1.4. Inspections must be completed within ten (10) calendar days.

3.8.2.1.5. Should a part or portion of the structural system be found to be inadequate, impairs the system or create a life safety hazard, this item shall be reported to VA Engineering staff, Safety or VA Police (in this order) prior to leaving the VA facility at the end of each working day.

3.8.2.1.5.1. The inspections for the following year must begin no later than March 30). All testing shall adhere to the standards pre-established for NFPA 13, 25, NEC 70, 72, 80, 80A, 86, 88A, 90A, 90B, 92, 96, 99, 101, 105, 110, 204, 221, 252, 257, 262, and 288 or as stated herein.

3.8.2.2. All scheduled inspections, unless stated otherwise, must be scheduled with VA Engineering staff and/or VA Safety staff no later than 48 hours prior to commencing with work.

3.9. Reports

3.9.1. The following information, at a minimum, must be included in all written test reports:

3.9.1.1. Documentation of maintenance and inspection activities for structural maintenance:

3.9.1.1.1. Name of the activity

3.9.1.1.2. Date of the activity

3.9.1.1.3. Inventory of devices, equipment, or other items

3.9.1.1.4. Required frequency of the activity

3.9.1.1.5. Name and contact information, including affiliation, of the person who performed the activity

3.9.1.1.6. NFPA standard(s) referenced for the activity

3.9.1.1.7. Results of the activity

3.9.1.2. Any comments on system (or device) condition as pertains to service life and dependability. Comments shall include but are not limited to: suggested corrective actions for all deficiencies, potential interim life safety measures, etc.

3.9.2. Upon completion, the Government shall be furnished with a hard copy and an electronic report on maintenance performed.

3.9.3. All reports shall be signed and certified by the technician, inspector and/or tester for all associated systems.

4. Specific Mandatory Tasks and Associated Deliverables

4.1. Description of Tasks and Associated Deliverables:

4.1.1. All Inspections shall be completed Quarterly: all work shall be completed by the end of the third month of each quarter.

4.1.2. The Quarterly inspections shall be completed no later than December, March, June, and September respectively. See section 6 for Documentation for test and reporting requirements.

4.2. Mechanical Sweeping

4.3. Pressure Washing

4.4. Parking Striping and Surface Markings

As directed by the COR or when markings fall below acceptable visibility thresholds

3.4.1.1.3 Performance Standards

Paint must be traffic grade acrylic/epoxy, low VOC, and applied per manufacturer instructions Lines must be uniform, straight, and consistent in color and thickness.

ADA compliance is mandatory

3.5.1.1 Remove litter, loose debris, and abandoned items throughout the garage, stairwells, elevator lobbies, and exterior aprons.

Empty trash receptacles and replace liners.

Perform visual inspections of slabs, columns, beams, expansion joints, drainage elements, coatings, guardrails, wheel stops, and anchorage points.

Identify cracks, spalls, corrosion, joint failures, drainage problems, or safety hazards Perform minor repairs (with approval from COR):

Crack sealing (nonstructural) small spall patching (<1 sq ft and <1" depth) Joint cleaning and resealing Cleaning and coating of minor surface corrosion Drain grate restoration

Contractor shall immediately notify the COR and barricade the area for structural issues including:

Contractor shall not perform structural repairs without written direction from the CO.

Section 1.7 Key Personnel; Contractor Personnel Requirements

Section 2. Post Award Meeting; Section 13. Quality Control; Section 14. Quality Assurance; Section 15. Performance Evaluation Meetings

Section 5Travel; Section 10.2.4 Parking

3.7 PERFORMANCE STANDARDS AND ACCEPTANCE CRITERIA

3.7.1 Work shall meet or exceed industry standards and VA requirements. Service Level Expectations:

· Slip hazard cleanup: ≤4 hours

· Illegal dumping/bulky debris removal: ≤24 hours

· Striping corrections: ≤5 business days

· Schedule adherence: 95% monthly Failure to meet standards may result in reperformance at no additional cost.

5. Documentation

5.1. ALL inspections, if applicable, shall be documented and be available in hard and electronic copies. All inspection and testing reports should be available to the CO and the COR within two weeks from the final date of the quarterly inspections and maintenance

4.2 ALL the Latest NFPA Code Standards and Joint Commission Standards shall be adhered to.

5.2. Contractors will sign in and out each time their personnel come to the SLVHCS to execute work under this contract. Upon arrival at the station all personnel will report to 3N109 and sign out again upon leaving for the day. All inspections should be scheduled with the COR at least two weeks in advance.

6. Travel

6.1. The contractor is responsible for providing transportation/travel for all materials, supplies, personnel and all items needed for the duration of this contract unless stated otherwise elsewhere.

7. Government Responsibilities

7.1. The Government shall provide access to the facilities necessary for maintenance and responses to commence. The VA Engineering, Safety or Police Services will also provide notification of any systems outages, or downtime to affected VA staff.

7.2. Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the contractor to remove any contractor employee from U.S. VA/VHA facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Contract awarded. The Contracting Officer will provide the contractor with a written explanation to support any request to remove an employee.

8. Contractor Personnel Requirements

8.1. Contractor employees shall present a professional appearance at all times and their conduct shall not reflect discredit upon the United States and or the VA/VHA.

8.2. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if that employment would appear to cause a conflict of interest.

8.3. Smoking: Employees are strictly prohibited from smoking anywhere on the medical campus.

9. Protection of Person and Property

9.1. The contractor shall be responsible for initiating, maintaining and supervising all safety precautions and programs in connection with the work.

9.2. The contractor shall continuously maintain adequate protection of all work from damage and shall protect the Medical Center property from injury of loss arising in connection with this contract. The contractor shall make correct and make whole any such damage, injury or loss, except as may be by agents or employees of the Medical Center.

9.3. In an emergency affecting the safety or life of individuals, or of the work, or of adjoining property, the contractor, without special instruction or authorization from the Medical Center, is hereby permitted to act, at the contractor's discretion, to prevent such threatened loss or injury. Also, should the contractor, in order to prevent threatened loss or injury, be instructed or authorized to act by the Medical Center, he shall so act, without appeal. Any additional compensation or extension of time claimed by the contractor on account of any emergency work shall be determined by mutual agreement.

10. Security Requirement

10.1. All contractor personnel must check-in with their designated VA point of contact or other identified staff prior to beginning any work.

10.2. Physical Security & Safety Requirements:

10.2.1. All contractor personnel must check-in with their designated VA point of contact or other identified staff prior to beginning any work. They shall sign in when entering the building and state the purpose of the visit.

10.2.2. The Contractor and their personnel shall follow all VA policies, standard operating procedures, applicable laws and regulations while on VA property. Violations of VA regulations and policies may result in citation and disciplinary measures for persons violating the law.

10.2.3. The Contractor and their personnel shall wear visible identification at all times while they are on the premises. The contractor shall sign in the VA Police services prior to beginning work each work day.

10.2.4. Parking. VA does not provide parking spaces at the work site; the Contractor must obtain parking at the work site if needed. It is the responsibility of the Contractor to park in the appropriate designated parking areas. VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

10.2.5. Smoking is prohibited inside/outside any building other than the designated smoking areas.

10.2.6. Possession of weapons is prohibited.

10.2.7. The Contractor shall obtain all necessary licenses and/or permits required to perform the work, except for software licenses that need to be procured from a Contractor or vendor in accordance with the requirements document. The Contractor shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract.

10.3. Access To VA Information And VA Information Systems

10.3.1. A Contractor/Subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, Subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

10.3.2. All Contractors, Subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for Contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

10.4. The C&A requirements do not apply and a Security Accreditation Package is not required.

11. Confidentiality and Nondisclosure

11.1. It is agreed that:

11.1.1. The preliminary and final deliverables, and all associated working papers, application source code, and other material deemed relevant by VA which have been generated by the contractor in the performance of this task order, are the exclusive property of the U.S. Government and shall be submitted to the CO at the conclusion of the task order.

11.1.2. The CO will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order, presented to the contractor, shall be submitted to the CO for response.

11.1.3. Press releases, marketing material, or any other printed or electronic documentation related to this contract, shall not be publicized without the written approval of the CO.

12. Quality Control

12.1. The contractor shall meet the following service work quality standards:

12.2. All work, including repair and replacement parts, satisfies the recommendations and requirements of NFPA 101 and all applicable standards.

12.3. Operational and other inspections and tests incidental to or arising from the replacement of certain parts and components are satisfactorily performed, as recommended or required by NFPA 101 and all applicable standards.

12.4. Continuous progress and completion of the work resulting in safe, efficient, and reliable structural maintenance conditions that permits the restoration of system service.

12.5. Safe job site during progress of work. Clean job site upon completion of work.

12.6. Unserviceable parts and components removed from Government property unless directed otherwise by the COR.

12.7. The contractor shall provide and maintain an inspection system acceptable to the COR covering all services under this contract. Complete records of all inspection work performed by the contractor shall be maintained and made available to the COR (through formal report submissions and at Government request) during contract performance and for as long afterward as the contract requires.

12.8. Any Government employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall notify the Account Point of Contact to the Contractor (APCC) via a written customer complaint, followed by a verbal compliant depending on the urgency of the item. Corrective Action times to correct the unacceptable performance after notification and confirmed receipt of notification shall be the following:

12.8.1. For all immediate Life Safety Issues: two (2) hours

12.8.2. For all other maintenance issues that do not directly or negatively impact the system as a whole, present an emergent Life Safety Concern, or adversely impact the Environment of Care: Five (5) business days

12.8.3. If the items cannot be corrected within the timeframes noted, the contractor shall submit the following to the CO and COR:

12.8.3.1. Notification (immediate: verbal, follow up: written) to the Government of its inability to rectify the issue in the time frames allotted

12.8.3.2. Recommendations for Interim Life Safety Measures, as necessary, until the problems can be corrected.

12.8.3.3. Estimated completion time

12.8.4. Note, the classification of the defect shall be made at the discretion of the COR per the recommendations of the Authority Having Jurisdiction (VA Safety Department).

12.8.5. If the APCC disagrees with the finding after investigation of the site and challenges its validity or if believes that the defect is by no fault of the Contractor, the APCC will notify the COR. The COR will conduct an investigation to determine validity. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the APCC, and the APCC will be given the following time to correct the defect under these circumstances:

12.8.5.1. Immediate Life Safety Issues: additional three hours

12.8.5.2. Non-emergent, Low Environment of Care Impact Defect: additional 48 hours

12.9. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The APCC shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance. Repeat complaints indicating the same deficiency shall not exceed three (3) times. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the COR should contact the Contracting Officer for appropriate action.

12.10. After contract award, the Contractor shall implement and follow the Quality Control Plan or Quality Assurance and Surveillance Plan (QASP) that it submitted as part of its proposal, and accepted by the Government. The Contractor will provide full access of its internal Quality Control Plan for the COR to monitor performance. The Contractor’s submitted Quality Control Plan must, at a minimum, incorporate the items listed above.

13. Quality Assurance Surveillance Plan (QASP)

13.1. As stated in the QASP, the Government shall evaluate the Contractor's performance under this agreement. For those tasks listed in the QASP, the COR or evaluators shall follow the methods of surveillance specified in this agreement. The Government shall record all surveillance observations. When an observation indicates defective performance, the COR shall forward the observation to the Contractor manager or designated representative, who shall initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the Quality Control Plan or by methods other than those listed in the Quality Control Plan/QASP may occur during the performance period of this agreement. Such surveillance shall be done according to standard inspection procedures or other agreement provisions. Any action taken by the Contracting Officer as a result of surveillance shall be in accordance with the terms of this agreement.

13.2. In addition:

Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance

Correction Action or Updates to Information Within 7 Calendar Days after Contractor Has Been Notified – 100% Test contact information to ensure contact information is up to date

Maintain a log of instances with company is called, note if someone was reached and how long it took to reach someone

13.3. The COR has the right to inspect all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The COR shall perform inspections in a manner that will not unduly delay the work.

13.4. If any of the services do not conform to contract requirements, the COR may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When defects in service cannot be corrected by re-performance, the COR may:

13.4.1. Report deficiencies to the procurement office for further action

13.4.2. Reject any invoices that contain work not found acceptable IAW the requirements as described in the award document.

13.5. If the contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Contracting Officer may:

13.5.1. Have the service performed by a separate vendor and charge the additional costs to this contract

13.5.2. Terminate the contract for default

14. Performance Evaluation Meetings

14.1. The Contractor, Contracting Officer and COR will be required to meet at the following intervals: Contract Award (+/- 10 calendar days) and at the End of the Contract (+/- 10 calendar days). A review will be conducted of any deficiencies noted throughout the contract period and address any outstanding items.

15. Compliance with Applicable Laws/Regulations

15.1. The Contractor shall ensure that services provided to the Government under this agreement comply with all applicable laws, statutes, regulations, and guidelines that govern the operation of systems by the Government. The Contractor shall also ensure that all services provided to the Government under this agreement comply with all Government mandated procedures, standards, and requirements.

15.2. As the Government develops and implements new or modified policies and procedures either to comply with internal agency rules and procedures or to comply with applicable rules, regulations, statutes, or other binding obligations ("Additional Compliance Terms"), the Government reserves the right to incorporate such Additional Compliance Terms into this Agreement. The Contractor hereby acknowledges and agrees that such Additional Compliance Terms shall become part of this agreement. The Government shall provide the Contractor with prior written notice regarding the date by which the Contractor shall comply with each set of Additional Compliance Terms ("Compliance Date"). Failure to comply with the Additional Compliance Terms prior to the Compliance Date shall be cause for the Government to immediately terminate this agreement. In the event that the Government terminates this agreement because of the Contractor's failure to comply with Additional Compliance Terms by the Compliance Date, the Contractor shall be liable for such reasonable costs as may be associated with the Government’s efforts to procure a replacement Contractor and associated systems and services.

16. Safety Requirements

16.1. In the performance of this contract, the Government is seeking a contractor who can take such safety precautions as the Contracting Officer, or his/her designee, may determine to be reasonably necessary to protect the lives and health of occupants of the building.

16.2. The Contractor will be required to have one supervisory employee, who will disseminate requirements to those who work at our facility, report to the Safety Manager’s office for a one- (1) time training class before working on-site.

16.3. The Contracting Officer (CO) or his/her designee will notify the contractor of any noncompliance with the foregoing provisions and the action to be taken. The contractor, after receipt of such notice, will be required to immediately correct the conditions to which attention has been directed. Such notice, when served on the contractor or his representative at the site of work, shall be deemed sufficient for the purpose aforesaid. If the contractor fails or refuses to comply promptly with such notice, the Contracting Officer may issue an order stopping all or any part of the work and hold the contractor in default.

15.4 Compliance with OSHA and VA safety policies is required.

Work zones must be barricaded and signed.

Contractor must implement a spill response plan.

No wastewater may enter drains—must be reclaimed and disposed per regulations.

17. Hours of Operation

17.1. The contractor shall coordinate with the Grounds Shop and/or Mechanical Plumbing Shop to decide when testing, maintenance or repair can be performed. Inspection and Maintenance and repair can be performed during normal business hours when it does not interfere with building operations. When maintenance or repair will interfere with building operations; it shall be performed after normal business hours. Normal business hours are between the hours of 7:30 a.m.