5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 19

0002 04-10-2026

Department of Veterans Affairs 36C252 115 South 84th Street, Suite 101

Milwaukee WI 53214-1476

Department of Veterans Affairs 36C252 Great Lakes Acquisition Center - HC 115 South 84th Street, Suite 101 Milwaukee WI 53214-1476

To all Offerors/Bidders

36C25226Q0338

X

X X

See CONTINUATION Page

X 1

Reference solicitation 36C25226Q0338 for janitorial services at the Bob Michel VA Clinic and amend to reflect the following: provide vendor questions and answers submitted to the Contracting Officer, attach clinic floor plan map, amend SOW to incorporate changes. Changes to SOW have been highlighted. Please see the following pages and floor plan attachment.

All other terms and conditions remain the same. Solicitation close date remains 4/13/2026 at 2:00PM central time.

Dustin Biermann Contracting Officer

Vendor Questions

Q: Who is the incumbent vendor and what was the total contract value?

A: Contract value is $714,184.27 and incumbent vendor is Carvell Consulting LLC (contract 36C25221P0148).

Q: Can staff be rolled over if they agree to remain at the site?

A: This is at the discretion of the awardee and incumbent vendor so long as there are no performance issues with individual staff members.

Q: Can the Government provide estimated quantity of monthly usage for supplies provided by the contractor?

A: Estimated quantities have been added to the SOW (see attachment)

Q: What is the expected timeline for processing PIV and background investigations? Can contractor personnel begin work under conditional approval without a PIV?

A: There is no timeline as the process can differ based on how long it takes to process individual employee background checks. It is unlikely that employees will be able to work without background approval and PIV. It is expected that this contract will be awarded approximately a month prior to services starting, and the vendor receiving the award is expected to rapidly hire and onboard employees in accordance with background/PIV requirements.

Q: Section 1.2 states "at least one contracted housekeeper shall be on-site" but also notes more than one is anticipated. Does the VA have a recommended minimum number of housekeepers to meet performance standards, or historical data on how many cleaning staff the incumbent currently deploys?

A: It has previously required approximately five employees to maintain cleanliness of the clinic and to meet performance objectives, however the Government is not mandating this amount.

This stipulation in the Statement of Work is primarily to ensure that at no time is the clinic left without housekeeping services during normal hours.

Q: Section 4.0 lists exact quantities for paper towels (8 cases) and toilet paper (5 cases). Are these quantities estimated per month, per quarter, or per year?

A: See amended SOW

Q: How many janitorial closets are available for contractor use, and are they equipped with utility sinks and electrical outlets?

A: There is 1 official janitorial closet with utility sink and electrical. Secondary space may also be utilized at the discretion of the COR.

Q: Are the Kimberly-Clark paper product dispensers currently installed and government-furnished, or will the contractor be required to procure and supply compatible dispensers?

A: The dispensers are already installed and government furnished. Contractors are only required to provide the supply material, not the unit itself. Replacement/repairs are also the responsibility of the VA.

Q: What is the average daily patient visit count at the clinic?

A: Estimate is an average of 220 patients per day.

Q: How many VA staff are on-site on a typical operating day?

A: Estimate is around 120-130 VA employees.

Q: How many housekeepers did the incumbent contractor staff on-site on a daily basis?

A: Estimated at least 1-2 during the day and 4-5 in the evening.

Q: Is biohazardous waste handled by the contractor?

A: No, biohazardous waste is handled by VA staff, not the contractor.

Q: Is there additional storage space?

A: Yes, possibly, depending on the needs of the contractor. There is 1 “official” housekeeping closet, but extra space may be utilized in coordination with the COR.

Q: The SOW doesn’t clearly define floor stripping, waxing, buffing, and carpet extraction. Is there a schedule and/or is this required?

A: The SOW states that quarterly carpet shampooing is expected. To clarify: Carpet “encapsulation” or “dry foam carpet cleaning” is expected quarterly (the process of dry foam or encapsulation requires less down time/dry time). It is expected that floors (tile/hard floors) are stripped, waxed, and/or buffed annually or as needed. It is expected that carpets are shampooed annually (via extraction – extraction requires more down time and limits accessibility while wet). Schedule should be coordinated with COR. See update to SOW.

Q: Is there a specific process, schedule, or method that the current contractor uses to clean across shifts?

A: There are certain areas of the clinic (such as exam rooms) that will be difficult to clean during the day at normal business hours. The current contractor uses day shift to clean common areas, bathrooms, staff areas and offices, trash, etc. Second shift is typically reserved for the exam room/clinical spaces. However, we will not dictate how the contractor chooses to approach the cleaning schedule and tasks, but any schedule and/or approach should be reviewed in coordination with and approved by the COR.

Q: We see first shift hours defined, but when is second shift?

A: First shift is defined in the SOW as 7am-4:15. Second shift can begin as early as 2:30 (end time of 11/12p), with the understanding that certain tasks must be completed when staff and patients are not present, which usually occurs after 5pm at the latest. The building is alarmed/locked down at 10pm – however, in coordination with the COR (or COR’s representative) this alarm time can be pushed back later, as late as 12pm to accommodate the contractor’s needs.

Q: Is there a defined response time (in minutes) for emergency spills or patient-area cleanups?

A: Contracted staff are expected to respond to spills or other immediate housekeeping needs as soon as possible.

Q: Are on-site personnel expected to handle bloodborne pathogens/bodily fluids, and will the VA provide site-specific training, or must all certifications be in place at the time of award?

A: Biohazardous spills are handled by VA nursing staff. Janitorial services will be called upon after to clean/disinfect the area.

Q: Will the VA furnish any PPE (gloves, masks, etc.) for biohazard response, or is this 100% contractor-provided?

A: Biohazardous spills are handled by VA nursing staff. Janitorial services will be called upon after to clean/disinfect the area. It is expected that the contractor provide all necessary or potentially needed materials, however, should emergency situations require, PPE can be furnished to the contracted personnel.

Q: For the 66% of the facility that is carpeted, are on-site personnel expected to perform spot extraction immediately upon a spill, or is that reserved for scheduled cleaning?

A: The spill should immediately be addressed to remove as much of the spill as possible. If carpet extraction is required, it will be performed at the discretion of the COR whether it can be accomplished during the day without interruption to patient care, or whether it needs to wait until after 4 PM.

Q: What is the expected role of janitorial staff versus clinical staff regarding the handling of sharps or regulated medical waste?

A: Contractors are not expected or required to handle sharps or regulated medical waste. VA Staff hold responsibility for these items.

Q: Can the VA confirm that all stripping and waxing must occur strictly after 4:00 PM, and if so, is there a designated secure area for equipment storage?

A: Confirmed that all stripping and waxing must occur after 4:00PM and we have provided designated, secure storage space for equipment.

Q: Section 1.2 states all floor care like stripping and shampooing must be done after 4:00 PM.

Are there specific weekends or set windows allocated for the quarterly carpet shampooing and monthly VCT burnishing to ensure we do not interfere with the 7:00 AM clinic opening?

A: See above, this work shall be coordinated with the COR.

Q: Will the VA provide a dedicated, secure space within the 35,000 sq. ft. facility for our floor buffers, industrial vacuums, and chemical supplies?

A: Yes, space will be dedicated within the facility.

Q: Does the "total environmental sanitation" scope include the specialized disposal of feminine hygiene waste from the restroom dispensers, or is that handled under a separate medical waste contract?

A: Feminine hygiene waste is taken out with the regular waste and put in the dumpster by the contractor.

Q: Since the contractor must supply Odoban deodorizers at an approximate cost of $12.50 per month, are there specific scent restrictions (e.g., "scent-free" or "citrus only") to accommodate patients with respiratory sensitivities?

A: Yes, deodorizers should be “odor eliminators”, scent-free and non-aerosol.

Q: For the 46 exam rooms, are there specific medical-grade disinfectants beyond Odoban that must be used to meet the "two-step cleaning and disinfection" requirement (clean then disinfect)?

A: The chemical product used must be an EPA registered and recognized disinfectant. If a cleaner/disinfectant combo cleaner is used, it is the expectation that the surface be wiped to remove debris (cleaned), then wiped again after for disinfection.

Q: For the "after-hours" floor care (after 4:00 PM), will the contractor be provided with a security badge or PIV card for independent entry, or will a VA staff member be on-site to provide access and secure the building afterward?

A: Contractors will be provided with keys and/or PIV entry methods as appropriate/necessary.

Q: The SOW lists specific case quantities for paper towels and toilet paper (e.g., 8 cases and 5 cases). Are these quantities the estimated monthly consumption, or are they the required initial stock level the contractor must maintain on-site?

A: See above/SOW

Q: Section 4.0 provides Kimberly Clark stock numbers as examples for dispensers. Are we required to provide these exact OEM products, or is a "functional equivalent" that fits the existing dispensers acceptable?

A: A functional equivalent that fits the existing dispenser is acceptable.

Q: The requirement states a 2-week supply of all paper and feminine hygiene products must be maintained. Does the VA have a designated secure storage area for this overstock, or must it be stored within the 35,000 sq. ft. janitorial closets?

A: Yes, secure storage space will be provided.

Q: Will the VA provide a dedicated, secure space within the facility for our floor buffers, industrial vacuums, and chemical supplies?

A: Same as above

Q: Will the contractor have unrestricted access to janitorial closets with floor sinks and adequate power for high-draw floor maintenance equipment in all wings of the clinic?

A: Yes

Q: Are there any specialized rooms within the 46 exam rooms that require specialized floor disinfectants beyond the standard medical-grade cleaners?

A: No

Q: During after-hours carpet shampooing or VCT refinishing, is the contractor responsible for moving and replacing office furniture, or will the VA staff clear these areas in advance?

A: The contractor is responsible for moving and replacing all furniture to clean floors.

Q: What is the exact breakdown of total square footage for carpet versus VCT and ceramic tile within the 35,000 sq. ft. footprint?

A: See SOW

Q: Regarding the requirement to sanitize all equipment before it enters the facility, will the COR require a physical inspection or a written log of our equipment before we begin the base year?

A: A written log may be provided but is not required.

Q: Has the Statement of Work (SOW) or the square footage (35,000 sq. ft.) been significantly revised since the last contract award for this facility?

A: Changes to SOW have been implemented, the largest change is the requirement to have at least one staff member on site during clinic hours, see SOW and above for further. No additional details regarding other changes are available.

Q: Are there any new requirements in this solicitation—specifically regarding the "two-step cleaning and disinfection process"—that were not part of the previous contract?

A: See above

Q: Are any of the current Kimberly Clark, Provon, or Purell dispensers battery-operated (touchless), and if so, is the contractor responsible for providing the replacement batteries?

A: Yes, all dispenser units are touchless and battery operated, except for a small number of tri-fold paper towel dispensers which are not powered.

Q: Can the VA confirm if the "Jumbo" paper towel dispensers are manual pull-down, mechanical auto-cut, or electronic/battery-operated?

A: They are mechanical auto-cut, battery operated touchless (hands free) dispensers.

Q: The RFQ requires SDVOSB certification to be visible in the SBA database. However, per 2025 SBA guidance, Joint Ventures are designated via the Managing Venturer rather than having a standalone certification. Will the Government verify our status by confirming the Managing Partner’s certification in the SBA VetCert database alongside the Joint Venture’s active SAM.gov registration?

A: No additional information is available regarding this question. The Government will follow all relevant and active FAR regulations, CFR, and stipulations of the RFQ concerning SDVOSB and joint venture concerns.

Q: Given that the SBA’s public search tools (SBS) may not individually reflect Joint Venture designations as of 2025, will the Contracting Officer utilize SAM.gov and the VetCert portal to verify the Managing Partner’s certification and the JV’s eligibility under 13 CFR § 128.402?

A: See above

Q: What specific immunizations are required for contractor employees working at this clinic?

A: See page 5 of solicitation

Q: Are there any specific medical screenings, such as TB testing, required for staff before they start?

A: Flu shots are required, if additional testing/screenings are required at a later time the COR will coordinate with the vendor.

Q: If known, how many total man hours does the incumbent utilize per week?

A: This information is not available

Q: What are the main service failures currently?

A: This information is not available

Q: Are microwaves and other appliances in breakrooms or elsewhere required to be cleaned by the contractor? Is the equipment in the Physical Therapy room required to be cleaned by the contractor?

A: No, microwaves and other appliances in breakrooms and elsewhere throughout the facility are the responsibility of VA staff, as is the Physical Therapy equipment.

Q: Are the shelving units in the pharmacy required to be cleaned?

A: In pharmacy, it is not expected for the contractor to clean the shelves – cleaning will be limited to floors, countertops, tops of shelving units, and other accessible areas or as requested by the COR.

Peoria CBOC Janitorial Statement of Work

1.0 General Information:

1.1 The Department of Veterans Affairs llliana Health Care System requires custodian services in a health care environment at the Bob Michel VA Outpatient Clinic located at 7717 N Orange Prairie Rd, Peoria, IL 61615 for a period of one (1) base year and four (4) option years exercisable at the government's discretion. The Outpatient Clinic is a medical facility providing outpatient services to Veterans. A clean facility is necessary to promote good health care conditions for veterans, visitors and staff.

1.2 Hours of Work: Operating hours are Monday through Friday, 7a.m. to 4:15 p.m., excluding Federal Holidays. After-hours access will be granted by the Contracting Officer’s Representative (COR) as needed for certain tasks. Contractor shall provide the number of housekeepers necessary to meet all performance standards of this contract, however at least one contracted housekeeper shall be on-site during normal clinic hours to respond to spills, clean-ups, etc. It is anticipated that more than one housekeeper shall be required to meet performance standards (see section 11 below). Some contract duties may require work to be performed at other than normal operating hours. All floor care, such as stripping and refinishing and carpet shampooing, shall be done after 4 p.m. Local Time when all staff and patients have exited the building.

1.3 Federal holidays:

New Years Day January 1st

Martin Luther King Day Third Monday of January

President’s Day Third Monday of February

Memorial Day Last Monday of May

Juneteenth June 19th

Independence Day July 4th

Labor Day First Monday of September

Columbus Day Second Monday of October

Veterans’ Day November 11th

Thanksgiving Day Fourth Thursday of November

Christmas Day December 25th

When one of the above designated legal holidays falls on a Sunday, the following Monday shall be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday.

2.0 Scope of Services:

Contractor shall provide all labor, supervision, management/support, transportation, supplies, equipment and materials except government-furnished space and utilities as identified in the specifications, necessary for the accomplishment of a fully-managed total environmental sanitation maintenance program to clean a 35,000 square foot single story building to identified minimally acceptable standards at the Outpatient Clinic as identified in this Statement of Work (SOW). Contractor and contractor employees shall comply with the Privacy Act. All Work to be performed to preclude damage to or disfigurement of Government owned furnishings, fixtures, equipment and architectural or building structures. All damages caused by Contractor's personnel shall be repaired to previously existing condition.

2.1 General Information:

Floor surfaces are divided into the following approximate types:

Carpet – 63% (Carpet tile 50%/non-tiled 50% estimated) Ceramic Tile – 3%

VCT – 34%

2.2 Building Information

The clinic consists of the following rooms, fixtures, and items (numbers are approximate):

46 Exam Rooms 36 Offices 13 Patient Care Offices 9 Restrooms (14 restrooms)

Primary restrooms:

o Lobby women’s Restroom has 3 toilets and 2 sinks o Lobby men’s room has 1 toilet, 2 urinals, and 2 sinks o Women’s locker room has 2 toilets and 1 sink o Men’s locker room has 1 toilet, 1 urinal, and 1 sink

54 Venetian Blinds 351 vents 318 windows 6 mirrors (in physical therapy) 16 wooden doors with windows 69 sinks throughout the facility 2 water fountains

2.3 Contractor Shall Perform the Following Tasks:

Floor shall be free of debris, swept and wet-mopped or scrubbed

Commodes and urinals shall be scrubbed and sanitized, inside and out, top to bottom.

No rust or encrustation shall remain. Traps shall always be maintained and free from odor.

Cleaning utensils used for commodes/urinals shall not be used for any other cleaning purpose

All trash containers shall be emptied and the liners replaced and returned to initial location. Trash shall be deposited in nearest outdoor container as directed by the COR.

Wash basins shall be cleaned, and mirrors, shelving, dispensers, and chrome fixtures shall be damp-wiped and polished.

All other surfaces shall be spot-cleaned and horizontal surfaces dusted.

All vent surfaces shall be clean.

All Paper towels and Sanitary napkin dispensers shall be checked and refilled as needed and damp wiped. Soap and hand sanitizer dispenser shall be damp wiped and checked for build-up of soap at dispenser point.

Room & Exam Room Cleaning (Daily)

Terminally and/or completely disinfect possible contaminated rooms. Office areas, exam rooms, conference rooms, warehouses and the corridor space adjacent to these areas shall receive daily cleaning.

Carpeted areas in offices shall be vacuumed once weekly to remove all dirt, dust and litter. On the four remaining days of each week, the carpet shall be spot vacuumed to remove all obvious surface dirt from traffic areas and from under furniture. Spots shall be removed with appropriate cleaner. Carpeted areas at entrances and waiting rooms shall be vacuumed nightly.

Non-carpeted areas shall be completely swept to remove all dirt, dust, and debris. Non-carpeted areas shall then be mopped.

Wash basins shall be cleaned and mirrors damp-wiped and dried, as necessary, to keep them in a clean condition.

Paper towels shall be supplied where towel boxes are provided.

Horizontal surfaces of desks shall be dusted with treated dust cloth, and glass desktops shall be cleaned with an untreated cloth after cleared by user. Contractor shall dust horizontal surfaces of files, chairs, tables, bookcases, windowsills and other furniture with a treated dust cloth.

Exam rooms shall also be cleaned daily and as needed during business hours to maintain sanitary environment in a direct patient care area.

All trash containers shall be emptied, the liners replaced and returned to initial location.

Trash shall be deposited in nearest outdoor container as directed by the COR.

Contractor shall collect and place all broken down cardboard boxes/materials in the outdoor cardboard dumpster daily.

Waiting Areas, Vending Areas, Corridors and Entrances/Lobbies:

Vinyl chairs shall be cleaned. Upholstered chairs shall be spot cleaned when needed.

Upholstered chairs shall be steam cleaned yearly or when visibly soiled.

Hard floors shall be wet-mopped and scrubbed when needed.

Resilient floors shall be damp mopped and burnished monthly. The cleaning of lobbies and corridors, resulting in a temporary wet or slippery floor surface, shall be accomplished so that it will not be necessary for personnel or patients to cross the wet surface to gain access to other areas.

Tables, lamps, and pictures shall be cleaned weekly, and as needed if conditions require.

Drinking fountains shall be cleaned twice a day and paper cups replenished as needed.

Main corridors and other heavy traffic areas having resilient flooring shall be damp mopped and burnished monthly, and stripped and re-finished once a year. Non-slip floor finish shall be used. Contractor shall obtain scheduling approval from the COR for stripping and refinishing services.

All refuse, trash and garbage, including that from vending and snack areas, shall be collected and removed daily to a central collection site. Trash containers shall be appropriately placed and identified.

Entrance and elevator rugs shall be cleaned and shampooed as needed to provide a clean appearance.

Weekly Tasks:

All glass within reach and without the use of a ladder shall be cleaned weekly. This includes all interior and exterior windows in exterior and vestibule doors, and all exterior plate glass around entrances, lobbies, and vestibules.

Kick plates and push bars shall be cleaned and polished weekly or as needed.

Public telephones, hand dispensers, and other wall-mounted fixtures shall be cleaned weekly or when visibly soiled.

Monthly Tasks:

Contractor shall clean all vertical surfaces, and under surfaces (knee walls, chair rungs, table legs, etc.).

Floors shall be damp-mopped and spray-buffed twice monthly.

Light fixtures within reach and without the use of ladders, shall be cleaned monthly or when visibly soiled.

Wall Surfaces shall be cleaned monthly or when visibly soiled.

Quarterly Tasks:

Carpets shall be shampooed via encapsulation

Annual Tasks:

Stripping and waxing of tiled flooring and shampooing of carpets. This task shall also be completed as needed.

3.0 Technical Requirements:

Contractor shall provide all necessary transportation, labor, equipment, materials and supplies to clean and maintain cleanliness as identified in this Statement of Work.

Contractor shall also supply toilet tissue, paper towels, deodorizers, feminine hygiene products, and both small and large plastic waste receptacle liners.

Contractor employees shall interrupt their work to allow passage of patients, personnel, equipment, or carts.

Housekeeping carts shall not be left unattended, located in hallways blocking paths of egress, or in clinical areas unlocked.

Proper personal protective equipment shall be worn.

A two-step cleaning and disinfection process shall be followed (clean and then disinfect).

All chemicals being used as a disinfectant shall be EPA registered and the EPA registration number shall be provided to the COR prior to the start of the contract.

Contractor's equipment shall be compatible with existing sources of Government furnished electrical power. All equipment shall comply with all safety standards. All equipment shall be cleaned and sanitized prior to introduction or re-entry into the facility.

All electrically operated equipment shall be third wire grounded and an appropriate length cord. All electrical equipment shall have appropriate electrical and fire safety certification.

Contractor employees may be required to perform work under potentially hazardous conditions such as potentially infectious medical waste, chemicals, bed bugs, and drugs.

Contractor employees shall be informed of potentially hazardous situations by Contractor, trained by Contractor in techniques required to recognize and deal with potentially hazardous situations in a manner which shall minimize personal risk, and adhere to standard techniques for personal protection. All personal protective material shall be furnished by contractor.

All containers of cleaning chemicals and similar products shall be conspicuously marked (preferably with a factory label) to identify contents and hazardous information and all other labels shall be removed or defaced. Flammable materials shall not be used. A copy of each Safety Data Sheet (SDS) for each product shall be provided to the COR.

An inventory list and SDS for each hazardous chemical shall be easily accessible to Contractor's staff.

All designated janitorial closets shall be kept clean and orderly, with supplies stored not less than 18” from any sprinkler head or the ceiling. Closet shall remain free of expired chemicals, unlabeled chemical products, and broken equipment. Cardboard shall not be stored in closets – all products shall be removed from cardboard boxes and boxes removed from closet. Liquid chemical products shall be stored below paper products on shelving units. Food or drink shall not be stored in cleaning closets or allowed on cleaning carts.

Contractor shall ensure conservation practices are practiced precluding the waste of utilities. This shall include turning off light switches when exiting an unoccupied room, not adjusting HVAC controls, and turning off water faucets or valves after use.

Work of the Contractor shall be coordinated to prevent conflict with the treatment of the patients and the functioning of the facility.

No medical apparatus shall be moved without approval.

Wet floor signs shall be placed in all directions to warn others in the area if performing work when work could cause possible harm to those who are unaware of such work.

4.0 Products to Be Supplied by Contractor & Materials Requirements:

Jumbo Toilet Tissue to fit Kimberly Clark Dispenser (example Kimberly Clark Stock number 67805 01) - Toilet Paper 4-6 cases/month

Jumbo Paper Towels to fit Kimberly Clark Towel Dispenser. (example Kimberly Clark Stock number 50606 00) - Paper Towels 4-6 cases/month

Tri-fold paper towels – 2-3 cases/month Trash Bags (Example Envision) shall be clear o Small trash bags (1000/cs) 4 cases/month 24X24 o Large Trash Bags (100/cs) 4 cases/month 40X48

Odor Eliminators (Odoban brand) $12.50 per month approximate cost, 1 case/quarter (can vary, for example: Medline Fresh Scent 1oz or 8oz is another option. *Odor Eliminator cannot be an aerosol compressed gas or scented)

Provon dispenser handwash, foaming, antimicrobial, with moisturizers 3-4 cases/month Purell dispenser Hand Sanitizer 3-4 cases/month Feminine Hygiene products for female restroom dispensers: tampons and maxi-pads (3 stations at facility, 1 case of each semi-annually)

*A 2-week supply shall be maintained for all paper products and feminine hygiene products to ensure availability.

4.1 Cleaning Materials Requirements:

Germicidal/Detergent:

The germicidal/detergent shall be currently registered with the Environmental Protection Agency (EPA) and be compliant with EPA standards.

Floor Finish Liquid:

The liquid shall be a commercial product, water emulsion with a solids content of at least 20%, removable by a compatible floor stripper. It shall dry to a high gloss shine, be slip resistant, and able to resist scuffing and water penetration.

Stripping Compound:

This product shall be purely synthetic, non-ionic, biodegradable, and contain no animal or vegetable soaps, abrasives, bleach, alcohol, ammonia, or other ingredients which produce any harsh, harmful, noxious odors or fumes, either in use or in storage. It shall be capable of completely removing all soap buildup and floor finish film. It shall not change the conductivity of conductive flooring when tested according to current requirements of National Fire Prevention Association (NFPA), pamphlet No. 56. It shall contain 12% or more active ingredients, exclusive of water, in this concentrated form. When mixed in a 10% use-dilution, it shall have a pH of not less than 7 or more than 11.0. It is permissible to use a special detergent stripper specially designed for use in automatic scrubber equipment, so long as none of the adverse conditions above result.

Carpet Shampoo:

Shampoo shall incorporate an EPA registered sanitizer and a soil retardant. The pH of the wet shampoo shall be between 9 and 10.5 for use on synthetic fibers and shall be no higher than 9 for use on natural fibers. Phenolic based disinfectants shall not be used as a carpet shampoo.

Dust Mop Treatment:

The chemical treatment shall not have a "flashpoint" of less than 330 Degrees Fahrenheit, shall be free of saponifiable matter and be clear or neutral in color.

Dust head mops shall be cleaned and laundered at regular intervals between cleanings to ensure that dirty/soiled mop heads are not used to clean floors.

Bowl Cleaner:

This product shall clean, deodorize, disinfect, not be noxious or cause irritating fumes in use, and have a minimum phenol coefficient of 6 (Food and Drug Administration) on S. Typhosa. It shall be used exclusively in toilet bowls and urinals only. It shall be fully inhibited to protect pipes and metal against corrosion.

Vacuum Cleaners:

All vacuum equipment shall have a micro static impaction type filtration system, which shall filter out dust and bacteria particles.

Housekeeping Carts:

Housekeeping carts shall be appropriate for the purpose designed. They shall be kept in a clean orderly condition. Carts shall fit in storage closet. Carts shall have automatic locking doors or remain locked when not under the direct supervision of contracting staff.

Trash Collection Containers:

Shall be kept in a clean sanitary condition and meet Facility fire regulations.

Mop Buckets:

Mop buckets shall be double compartment and shall be constructed of non-porous, acid and alkali resistant material.

5.0 Quality Assurance:

Joint Commission Requirements:

The contractor shall attend a pre-work orientation meeting prior to the commencement of work on site. The Contracting Officer (CO) or Contracting Officer’s Representative (COR) will schedule this meeting, which shall include discussion of the following topics:

•Fire and Safety

•Infection Control

•Disaster Procedures

The VA will provide information to the contractor regarding these topics and will document the meeting.

The contractor is responsible for ensuring that all contractor employees coming to the work site receive the required information listed above. Documentation of this training shall be required in writing.

The contractor shall ensure that all contractor employees providing work under this contract are fully trained and completely competent to perform the required work.

Annual Competencies:

The contractor shall provide the COR with annual competency documentation/training for all employees. The contractor shall also provide contact information for all new employees.

6.0 Damage:

Extreme caution shall be exercised to prevent damage to the building and its contents.

Any damage shall be reported to the COR immediately for appropriate action.

Any damage caused by the contractor shall be repaired and/or replaced to the satisfaction of the VA at the contractor’s expense.

Damage to the building, its contents, or loss of Government property in excess of

$100,000 shall require a Report of Survey or Investigative Report by the VA CBOC.

Appropriate Government personnel shall conduct any investigation pertaining to damage and the party responsible shall be required to replace and/or submit payment for damage or loss.

7.0 Facility Access (Keys):

If the COR provides keys for access, it shall be the contractor’s responsibility to safeguard and control keys provided.

8.0 Confidentiality:

All contractor personnel and any individuals enlisted by the contractor (including subcontractors) to meet the requirements of this SOW shall not disclose any information regarding patients treated at the VA CBOC, as this information is protected under Federal law and regulations.

All clinical records, including names of patients, Social Security numbers, and any and all medical, administrative, or demographic information pertaining to patients treated at the VA CBOC, are strictly confidential. All information and records pertaining to VA CBOC employees are also confidential and protected under law.

Contractor personnel may be required to sign a confidentiality statement as a condition of being allowed to work at the VA CBOC.

9.0 Security Requirements:

Contractor employees shall always wear visible identification while on the premises of the VA CBOC.

It is the contractor’s responsibility to park in designated parking areas. Information on parking is available from VA CBOC staff or the COR.

The VA CBOC shall not validate or reimburse parking violations under any circumstances.

Smoking paraphernalia of any kind is prohibited on VA property.

Possession of weapons is prohibited. Concealed carry permits do not authorize weapons on Federal grounds.

Violations of VA regulations may result in citations answerable in U.S. Federal

District Court, not local, state, or municipal court.

10.0 Contractor Personnel Requirements:

All contractor personnel shall have at least one year of housekeeping experience.

Contractor personnel shall follow applicable policies of the Department of Veterans

Affairs Peoria VA CBOC, including:

o Acceptable work attire (no jeans, tank tops, etc.)

o Personal hygiene and grooming standards

Contractor personnel shall be aware that hats, bandannas, earphones, plugs, and sunglasses are not acceptable.

Contractor personnel performing janitorial services shall be clean and neatly dressed in regulation uniforms with identification (contractor and employee name) while on duty.

Uniforms shall be basic wash-and-wear At no time shall contractor employees’ family members be permitted in the facility.

11.0 Performance Standards:

Task/Area Performance Requirements

Threshold Inspection Method

Office Furniture #1 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-through with COR

Drinking Fountains #2 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-

Commission and VA Infection Control standards;

daily or as scheduled.

through with COR

Ventilation & Light Fixtures #3 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-through with COR

Equipment #4 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-through with COR

Floor Maintenance: Tile & Carpet #5

All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-through with COR

Entrance & Interior Windows #6 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and through with COR scheduled.

Lunch Room #7 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations and quarterly walk-through with COR

Restrooms #8 All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations, and quarterly walk-through with COR

Exam Rooms/Lab/Pharmacy/Radiology #9

All surfaces free of dust, dirt, debris, grime, mildew, mold, etc.; comply with Joint Commission and VA Infection Control standards;

daily or as scheduled.

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations, and quarterly walk-through with COR

Janitorial Closet #10 Is maintained according to standards outlined in SOW

Not to exceed 3 customer complaints per month

Vendor QC Plan;

Daily COR observations, and quarterly walk-through with COR

Safety #11 All Safety precautions taken.

N/A, No violations allowable

Vendor QC Plan;

Daily COR observations, and quarterly walk-through with COR

Infection Control #12 All infection control N/A, No violations Vendor QC Plan;

Daily COR standards followed. allowable observations, and through with COR

Information Security #13 All information security and privacy policies are adhered to.

N/A, No violations allowable

Vendor QC Plan;

Daily COR observations, and quarterly walk-through with COR

12.0 Deliverable Schedule:

Service Schedule/Frequency Method of Inspection

Office Furniture Daily COR observation

Drinking Fountains Twice Daily COR observation

Ventilation & Light Fixtures

Monthly COR observation

Equipment Daily COR observation

Floor Maintenance Daily/Monthly/Annual COR observation

Entrance & Windows Weekly COR observation

Lunch Room Daily COR observation

Restrooms Daily & As Requested COR observation

Exam Rooms/Lab Daily & As Requested COR observation

Janitorial Closet Daily COR observation

Safety Continuous COR observation

Infection Control Continuous COR observation

Information Security Continuous COR observation