36C25224Q0002.docx

36C25224Q0002

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6.

SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION

UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16.

ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b.

SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________

. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS

ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

695-24-1-5222-0001 36C25224Q0002 06-27-2023 Klug,Michel l e 224-610-3243 07- -2023 10:00

CST

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 X X 561612 $22 Million N/A X

GREEN BAY AREA VAMC CBOC LOCATIONS

APPLETON VA CBOC BUILDING 1 AND 2,

GREEN BAY HCC,

AND CLEVELAND WI CBOC

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064

See CONTINUATION Page Security Guard Services for Northeast Wisconsin Ambulatory Care clinics : Milo C. Huempfner Green Bay VA HCC, John H. Bradley Appleton VA CBOC, Buildings 1 and 2, and Cleveland VA CBOC.

Period of Performance 11-14-2023 thru 10-3 -2024 ****Please reference Addendum to FAR 52.212-1 Instructions to Offerors – Commercial Items for Requirements for this Offer*** See CONTINUATION Page X X Ashley Johnson Contracting Officer

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT: ASHLEY JOHNSON CONTRACTING OFFICER

MICHELLE KLUG CONTRACTING SPECIALIST

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2. ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)

3. SET-ASIDE (If any): SDVOSB SET ASIDE

A. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer Michelle.Klug2@va.gov no later than MONDAY, JULY 10TH, AT 10:00AM LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 3 business days to all parties

B. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

C. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

-See Addendum to 52.212-1 Instructions to Offerors of SECTION E for all requirements, please ensure that all information requested is answered.

-VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—certificate of compliance for services and construction needs to be signed and submitted pages 38-39

-LICENSURE DOCUMENTS

- INSURANCE DOCUMENTS

- SECTION B.3 PRICE/COST SCHEDULE, Please fill out all information and submit with offer

4. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

5. INVOICES:

a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

b. Invoices shall be submitted (monthly) in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

c. Payments shall be made in arrears upon receipt of a properly prepared invoice

d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.

f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.

i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

j. For assistance setting up e-Invoice, the below information is provided:

* Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

6. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on site facility policies

b. All VA property is considered Federal property and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

7. SECURITY & PRIVACY CONTROL

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

PIV I Card:

Applies to unsupervised, full-time, logical and/or physical access for more than 6 months OR more than 180 aggregate days in a one-year period.

Defined in VA Directive 0735 as: “Personal Identity Verification (PIV) Credential: An identification card that complies with FIPS 201 and related guidance that contains a photograph and stored identity information so that the claimed identity of the cardholder can be verified by another person or an automated process. PIV credentials are issued to persons requiring routine access to VA facilities or information systems.”

All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC) & National Agency Check with Inquiries (NACI). This requirement is applicable to all subcontractor personnel requiring the same access.

The current fees associated with background investigations are as follows:

The SAC fingerprints is $21. This fee is the responsibility of the Contractor and will be billed accordingly.

B.2 STATEMENT OF WORK

STATEMENT OF WORK

SECURITY GUARD SERVICES

Northeast Wisconsin Ambulatory Care (NEWAC)

1) Scope of Work: The purpose of this requirement is to provide professional and courteous, uniformed and unarmed Security Guard services for the Department of Veterans Affairs (VA) Northeast Wisconsin Ambulatory Care clinics (Milo C. Huempfner Green Bay VA HCC, John H. Bradley Appleton VA CBOC (Buildings 1 and 2) and Cleveland VA CBOC). The service provided shall be performed in such a manner as to ensure the safety and welfare of patients, visitors, and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment and supplies necessary to provide the services required herein. The security guard services work alongside the VA Police Officers.

2) Coverage: The Contractor shall provide Security Guard services to ensure coverage for the periods stated in the Price/Cost Schedule and as noted in this Statement of Work.

Security Guard Normal Hours of Coverage:

*30 Minute lunch breaks are not compensated during hours of operation.

If additional services are required outside of the hours of coverage specified herein, the Contractor must receive prior written approval from the Contracting Officer (CO) via contract modification. Any additional services performed by the Contractor without this authorization will be performed at no additional cost to the Government. Per hour prices for such additional services shall be at the same rate as prices charged in the contract during each respective period of performance. If an emergency situation should arise, a verbal approval can be obtained from the CO, however, the Contractor must submit a written proposal for such additional work to the CO within twenty-four (24) hours of the commencement of these additional services. If accepted, a modification will be issued to the Contractor and the contract price shall be adjusted accordingly. All emergencies must be reported to the VA Police supervisor or designee and the Contracting Officer’s Representative (COR) on-site.

The Contractor is not required to provide service on the following holidays, nor will the Contractor be paid for these holidays. The following holidays are observed by the Federal Government: When a holiday falls on Sunday, the following Monday shall be observed as a legal holiday by U.S. Government Agencies. When a holiday falls on Saturday, the preceding Friday shall be observed as a legal holiday. Included would be any other day specifically declared by the President of the United States to be a National Holiday.

3) Personnel: Contractor employees providing services under this contract shall not have any criminal record. The Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel will complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a SAC at the PIV office located in building 70, room 70-E41. Contractors must be able to complete semi-annual training for all security guard to ensure all procedures of each post are adequately addressed. For example, Standard Operating Procedures, Proper Screening of visitors, documenting daily logs and incident reports must be adhered to. Contractor will ensure supervisors conducts inspection and audits with contract employees. All Contractor personnel who will provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the Contractor’s ID/Flash badge on VA premises.

Guards must be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

Each employee shall be given a physical examination at no additional cost to the Government, and medical certification attesting to the final results of this examination shall be furnished to the Contracting Officer on Standard Form 78 at least five (5) days prior to assignment of the employee to duty.

All Contractor employees providing services specified under this contract must undergo a psychological assessment at no additional cost to the Government. This psychological assessment must be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. For detailed policy, see the Federal Personnel Manual, Chapter 330, Medical Qualification Determinations. These Security Guard duties will include personal encounters with patients, visitors, and employees of the Government. Encounters are often with mentally ill, irrational, or disturbed persons, who, even if behaving in an assaultive or destructive manner, must be handled with understanding, full control of force, and unimpeded judgment. Personnel with emotional and/or mental condition(s), which could result in a hazard to self or others, shall not be allowed to perform services under this contract.

In addition, Contractor employees shall undergo annual physical and psychological examination at no additional cost to the Government and these results shall be provided to the Contracting Officer and COR.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

Qualification Requirements of Contractor Personnel:

a. Supervisor: The Contractor shall provide a working supervisor on site at the Appleton CBOC who is available for weekly inspections and problem corrections at all three locations. In addition, the working Supervisor shall be available for direct communication with Security Guard(s) on duty during their entire shift.

i. Supervisors shall have a background with a minimum of two (2) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

ii. Supervisor must have the ability to conduct training with the responsibilities for each security guard post and provide updates and retraining to the security guards to ensure their employees stay current with their responsibilities.

iii. Supervisor should have experience in de-escalation skills and strong communication skills

iv. The contractor shall provide the name(s), telephone number(s), and addresses of the working supervisor(s), in writing, to the Contracting Officer prior to performance under this contract. The term "working supervisor" means a person designated, in writing, by the contractor, who has authority to act, for the contractor, on a day-to-day basis at the worksite.

v. Supervisors will monitor the hours of duty of personnel to ensure compliance with the requirements of this contract. Field Supervisors must periodically visit the VA Facility.

vi. The payments for leave, including sick leave or vacation time, are the responsibility of the contractor.

vii. The contractor shall provide the level of supervision to ensure that employees are properly performing all duties as specified in accordance with the contract.

viii. The on-site or in-field supervisor shall assure that Security Guard(s):

· Are in uniform and present a neat appearance.

· Maintain a continued state of proper training.

· Possess the necessary permits, authority, etc.

· Maintain continued liaison with the COR or designated alternate.

· Documentation is accurate.

b. Security Guards Minimum Qualification Standards:

i. Education / Experience:

· Must possess a high school diploma or equivalency. Must demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Must have the ability to construct and write clear, concise, accurate and detailed reports.

· Must be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

· Must have the ability to maintain poise and self-control under stress.

· Must have the ability to meet and deal with the general public in a professional manner.

ii. Health and Physical Fitness Requirements:

· Be capable of detaining person(s) while VA Police or Local Police are notified and are able to report to the scene.

· Possess binocular vision correctable to 20/30 (Snellen).

· Be free of color blindness.

· Be capable of hearing ordinary conversation at 15ft with either ear without the benefit of a hearing aid.

· Be physically able to perform all general duties, functions, and activities as described in this Statement of Work.

· Be free of any communicable diseases.

· Have documented tuberculosis testing (TB) every two years. Must have tested as TB-free prior to starting work on this contract.

· Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties.

· May be subject to urinalysis to screen for illegal drug use on a random basis.

iii. Licenses/ Permits/ Insurance:

· The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services as defined herein. The Contractor shall provide copies of all licenses and permits

4) Quality Control Plan:

A.The Contractor shall implement and maintain a complete quality control (QC) program so that all requirements are provided for as specified in all sections of this contract. The Contractor’s QCP shall include but not be limited to the following:

i. A statement describing how the Contractor will meet the basic requirements of this contract, including staffing levels and whether the Contractor has trained and qualified employees in accordance with the qualification standards listed in this SOW, shall be provided and updated whenever there is a turnover of personnel.

ii. A method for identifying deficiencies in the quality of services performed before the performance deficiency becomes unacceptable. The QCP shall contain processes for corrective actions without dependence upon Government direction and shall maintain records of all Contractor QC inspections and corrective actions.

iii. A method of recording or logging the activities of the Contractor, which would demonstrate the Contractor's ability to maintain the minimum requirements of this contract.

B. The Contractor shall provide quality control or assurance reports to the COR or CO upon request. The report shall include the results of the reviews, identification of problems and a correction plan

5) Government-Furnished Property and Services: The following resources shall be provided to the Contractor for their use:

a. Standard Operation Procedures (SOP): Copies of the SOP’s for VA facilities will be available at the duty post and shall contain complete duty instructions for the post and include instructions for emergency and other procedures. SOP shall not be removed from Government property or reproduced or copied in any manner unless properly authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

b. Guard Area: The guard shall be provided a workspace.

c. Security Equipment: Currently the Green Bay HCC and Appleton Bldg. 1 CBOC has intrusion, motion sensors, fire alarm, and panic button systems. The Cleveland CBOC has fire and panic button system. The Appleton Bldg. 2 CBOC has panic button system.

d. Communications: A telephone shall be available for the Contractor’s staff to use to fulfill the requirements of this contract. The use of the telephones for other than VA related business is prohibited and may be grounds for removal of the Contractor personnel. In addition, the Security Guard(s) will have access to VA Police radios and two-way radios to communicate with VA Police and designated staff within the building.

e. Keypad: The VA currently operates a keypad system to control the fire and intrusion alarms at Green Bay HCC and Appleton Bldg. 1 CBOC. A unique pass code shall be issued to the Contractor’s staff members providing services under this contract. The unique pass code shall not be shared or disclosed to any other party for any reason.

6) Contractor-Furnished Property and Supplies: The Contractor shall furnish and maintain in acceptable condition, all uniform items, equipment and supplies necessary to perform the services required of this contract. A partial listing of these items is provided below. This listing is not all-inclusive.

a. Communication Equipment: The Contractor shall provide a separate two-way communication system (radio or cell phone) to communicate with the other Security Guard on duty (when applicable) and their supervisor/the Contractor.

b. Uniforms: Contractor personnel shall wear professional uniforms at all times while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guard or police organizations. All Contractor employees performing services under this contract shall wear the same color and style of uniform. Appropriately lettered breast and cap badges, indicating the jurisdiction from which authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the left shoulder of the uniform jacket and shirt. Identification nametags shall be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, except for the VA ID badge.

c. Vehicle: Contractor shall provide a vehicle to allow for security guard to travel between the three VA facilities.

7) Security Guard Duties: Assignments may include but are not limited to the following:

a. Observation: The contractor shall observe suspicious personnel or personnel behaving inappropriately, showing hostility, and/or possibly carrying weapons. Monitor potentially unauthorized personnel (e.g., children unaccompanied by adults, or solicitors).

b. Assistance: The contractor shall assist VA Police and VA personnel with incapacitated patients as needed.

c. Customer Service: The contractor shall meet and interact with the general public in a manner that promotes a positive image of the VA. Maintain poise and self control under stress. Keep conversations with visitors to the facility cordial and brief. Security Guards shall not allow personal conversation or activity interrupt patrol movement.

d. Emergencies: In the case of an emergency, the Security Guard shall respond in accordance with the SOP, VA provided training and the Contractor’s provided training. Security Guards shall remain calm and professional in emergency situations. If the Security Guard that responds to an emergency is required to leave their post in order to comply with VA or Law Enforcement directives, the time away from the duty post will not be considered as a failure of the Contractor to provide services.

e. Inspections: The contractor shall perform package inspection when required. Sign for incoming packages and letters delivered to the clinic (UPS, FedEx, US Mail, etc.).

f. Building/Grounds Surveillance: The contractor shall serve at fixed posts or patrol assigned areas on foot or by vehicle. Conduct patrols in accordance with VA training and direction. Maintain an operations journal, documenting all security related activity. Maintain visitor logs. See Paragraph 20 on Records Management requirements. In addition, Security Guards are responsible for raising and lowering the United States Flag. The United States Flag (and other flags, as authorized) shall be flown as directed by MP-1, Part I, Chapter 8. Note: Cleveland CBOC will be patrolled at least two hours a week between 8-430pm.

g. Traffic: The contractor shall direct traffic (vehicle and/or pedestrian), control parking, and issue courtesy violation notices, etc., as trained by VA.

h. Security and fire systems: The contractor shall monitor, operate, test and report incidents with the (to appropriate personnel) building fire alarm and intrusion detection systems and other protection devices or building equipment. Make necessary notifications to appropriate Fire Department, Law Enforcement agency, VA Police Supervisor and NEWAC Administrator, should an alarm be received or fail. Conduct monthly alarm inspections and maintain reports.

i. Control desk: Security guards maybe assigned “control desk” duties, such as monitoring various alarm systems, computer security camera systems, and telephone and radio networks. Guards serving at the control desk shall relay messages, maintain logs, and assist in dispatching personnel and equipment to meet emergency situations.

j. Building rules and regulations: The contractor shall observe building occupants and visitors for compliance with posted rules and regulations. Report issues to the VA Police Supervisor or COR and file a report regarding the incident.

k. Lost and found: The contractor shall receive, issue receipt, and store found articles pending disposition using established VA Form.

l. Law and order: The contractor shall maintain law and order within the areas of assignment.

m. Unauthorized access: The contractor shall discover and detain persons attempting to gain unauthorized access to the property.

n. Hazardous conditions: The contractor shall report daily, in accordance with the procedures in the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.

o. Additional duties: The contractor shall turn off unnecessary lights, open and secure doors, ensure sensitive recycling containers are secured, etc.

p. Reports and records: The contractor shall maintain VA forms necessary to document daily or special events as trained. Prepare required reports at the frequency indicated. Perform routine clerical duties associated with this position.

q. Civil disturbances: The contractor shall perform other functions as necessary to assist in the event or occurrence of situations that adversely affect the security and safety of the Government, its employees, its property and the general public, such as, civil disturbances or other criminal acts.

r. Injury or illness: In the event of injury or illness to Government employees or others while in the building or on VA Grounds, obtain professional assistance in accordance with procedures outlined in the SOP.

s. Other: Security Guard(s) shall be present at the VA facility and shall perform the required services for the period specified. Invoices shall only be paid for actual hours that Security Guards are present and on duty. The Contractor shall have Security Guard(s) at the VA Facility at all times during the hours of coverage as listed herein.

8) Contractor Furnished Training:

a. The Contractor shall submit, to the Contracting Officer, written certification that each Contractor employee has been trained in the subject areas outlined in paragraph 7 (c) prior to assignment under this contract. In addition, the Contractor shall submit, to the Contracting Officer, written certification that each Contractor employee completed the items in paragraph 7(b), within the timeframes specified. For replacement or new employees, documentation of prior training must be submitted, or the individual contract employee must complete the required training before being used in support of this contract.

b. The Contractor shall provide follow-up orientation, for each employee, 14 days after the initial assignment to duty. This orientation may be accomplished while the guards are on duty. The Contractor shall certify the completion of the follow-up orientation, for each guard, to the COR, within 30 days following assignment to duty. The follow-up orientation will include the following subjects and instructional time periods, as well as other subjects, as may be required:

i. General and specific orders for the facility (1 hour);

ii. Policy and specific procedures for responding to emergency alarms, bomb threats, incendiary devices in the facility (1-hour);

iii. Procedure for operating the security systems with the facility (1 hour);

iv. Procedure for and operation of the firefighting equipment within the facility (1 hour);

v. Vehicle traffic and parking control (1 hour);

vi. VHA Supplement MP-1, Chapter 2, Change 42 (1 hour);

c. Annually, the Contractor shall provide the following trainings and competencies to their employees and documentation of these shall be provided to the COR.

i. Fire and Safety

ii. Infection control

iii. Disaster procedures

iv. General Privacy Awareness Training

d. The Contractor shall ensure that the staff assigned shall be cognizant of the VA’s sexual harassment and drug-free workplace policies. The Contractor may obtain a copy of this information from the COR or Contracting Officer.

9) Identification, Parking, Smoking and Regulations: The Contractor's employees shall wear visible identification at all times while on the premises of the VA. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the clinic manager. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited on VA property. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

10) Contracting Officer’s Representative (COR): The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer. The Government may appoint a COR. If so, a Delegation of Authority letter shall be forwarded to the using service and the Contractor after the contract has been signed, identifying the individual(s) as the COR(s).

11) Changes: The Contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which affect the contract in terms of quality, quantity, price or delivery. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof.

12) Personnel: The Government reserves the right to accept or reject Contractor’s staff for the rendering of services. Complaints concerning Contract Personnel performance or conduct shall be dealt with by the Contractor, and/or the COR with the final decision made by the Contracting Officer.

13) Contractor’s Responsibilities: The Contractor shall maintain personal liability and property damage insurance prescribed by the laws of the Federal Government. He/she shall take all precautions necessary to protect persons and property from injury or damage during the performance of this contract. He/she shall be responsible for any injury to himself/herself, his/her employees, or others, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by him/her or his/her employees’ fault or negligence. Contractor shall comply with all VA safety standards, manufacturers/industry standards, FDA, OSHA, JCAHO and the latest edition of NFPA-99.

14) Safety and Fire Prevention: In the performance of this contact, the Contractor shall take such safety precautions as necessary to protect the lives and health of the occupants of the building. Fire and safety deficiencies, which exist and are part of the responsibility of the Contractor, shall be immediately corrected. If the Contractor fails or refuses to correct deficiencies promptly, the COR may issue an order stopping all, or any part, of the work. The Contractor shall comply with applicable Federal, State, and local safety and fire regulations and codes, which are in effect during the performance period of the contract. The Contractor personnel shall follow applicable facility policies concerning fire/disaster programs.

15) VA Sensitive Information & Data Security Requirements:

a. Paper, plastic or other similar based media containing VA sensitive data that is not sent to the VA will be properly disposed of by the Contractor by methods such as shredders with no larger than 1/8-inch width cuts and then crosscut. This media will be destroyed such that information may not be retrieved. Media with small print, such as microfilm will be completely destroyed such as to render the information unrecoverable.

b. The Contractor will take due diligence to make sure that VA sensitive information and data that is viewed, faxed, or similarly transmitted, or discussed verbally is protected from unapproved disclosure.

c. VA sensitive information and data may not be transmitted across the Internet unencrypted (including email and instant messaging) and must be protected by (VA-VPN) VA Virtual Private Network and/or VA approved encryption process (Example: PKI - Public Key Infrastructure).

d. VA sensitive information may not reside on non-VA systems or devices unless specifically designated and approved as appropriate for the terms of the contract. All systems that store or process VA data will be protected with VA approved encryption (typically FISPS 140-2 compliant).

e. Any security violations or suspected violations shall be immediately reported to the VA Contracting Officer and the assigned VA Information Security Officer (ISO).

16) Security Training: Due to the increased emphasis on privacy and information security, the following special contract requirements are established and hereby made part of the contract entered into with the Department of Veterans Affairs.

a. Privacy Training: Contractor and their sub-contractors assigned work under the task order are required to receive annual training on patient privacy as established by HIPAA statues. Training must meet VHA’s and the Department of Health and Human Services Standards for Privacy of Individually identifiable health information. Contractor shall provide documented proof to the VA upon request that all employees assigned work and/or having access to Protected Health Information have received annual training. Information on fulfilling the training requirement as stated in this paragraph can be found at https://www.tms.va.gov/learning/user/login.jsp. For Contractors and sub-contractors who do not have access to VHA computer systems, this requirement is met by receiving VHA National Privacy Training, other VHA approved privacy training or Contractor furnished training that meets the requirements of the HHS standards.

b. Rules of Behavior for Automated Information Systems: Contractor personnel having access to VA Information Systems are required to read and sign a Rules of Behavior statement, which outline rules of behavior related to VA Automated Information Systems. The COR will provide, through the facility ISO, the Rules of Behavior to the Contractor for the respective facility.

c. VA Information Security Awareness Training: Each Contractor assigned work under the task order is required to receive and document completion of VA training on Information Security. The requirements for fulfilling this provision can be found at https://www.ees-learning.net. Contractor shall provide documented proof to the assigned VA Information Security Officer prior to access being granted, and yearly after that, for all Contractor employees servicing a VA contract.

d. The Contractor shall provide to the Contracting officer and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required. Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

As VA routinely reviews and updates policies and procedures covering Contractor computer access, security requirements may change during the term of this contact. New policies and procedures may be implemented unilaterally during the term of this contract.

16) IDENTIFICATION, PARKING, SMOKING, AND VA REGULATIONS:

The Contractor's employees shall always wear visible identification while on the premises of the VA. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from VA Police Service. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited at the VA Medical Center property. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

17) HIRING CLAUSE:

a. Under 18 U.S.C. § 205 is a criminal statute which prohibits federal employees from representing a third party before a federal agency or court with an intent to influence official action. Security Guards, Security Guard Supervisor and VA employees cannot hold both security guard and VA positions at the same time, which in conflict of interest to the government.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

SECURITY GUARD FOR APPLETON VA CBOC BUILDING 1

HOURLY RATE $ ________

Contract Period: Base POP Begin: 11-14-2023 POP End: 10-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services PRODUCT/SERVICE CODE: R430 - Support - Professional: Physical Security and Badging

BASE CONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

WORKING SUPERVISORY SECURITY GUARD FOR APPLETON VA CBOC BUILDING 2

Contract Period: Base POP Begin: 11-14-2023 POP End: 10-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT GREEN BAY HCC

Contract Period: Base

HOURLY RATE $ ________

POP Begin: 11-14-2023 POP End: 10-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT CLEVELAND CBOC

Contract Period: Base

HOURLY RATE $ ________

POP Begin: 11-14-2023 POP End: 10-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD FOR APPLETON VA CBOC BUILDING 1

Contract Period: Option 1

HOURLY RATE $ ________

POP Begin: 11-01-2024 POP End: 10-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

OY1 CONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

WORKING SUPERVISORY SECURITY GUARD FOR APPLETON VA CBOC BUILDING 2

Contract Period: Option 1 POP Begin: 11-01-2024 POP End: 10-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

OY1 ONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

SECURITY GUARD AT GREEN BAY HCC

HOURLY RATE $ ________

POP Begin: 11-01-2024 POP End: 10-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT CLEVELAND CBOC

HOURLY RATE $ ________

POP Begin: 11-01-2024 POP End: 10-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

OY1 CONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

SECURITY GUARD FOR APPLETON VA CBOC BUILDING 1

Contract Period: Option 2

HOURLY RATE $ ________

POP Begin: 11-01-2025 POP End: 10-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

OY2 CONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

WORKING SUPERVISORY SECURITY GUARD FOR APPLETON VA CBOC BUILDING 2

Contract Period: Option 2 POP Begin: 11-01-2025 POP End: 10-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT GREEN BAY HCC

HOURLY RATE $ ________

POP Begin: 11-01-2025 POP End: 10-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT CLEVELAND CBOC

HOURLY RATE $ ________

POP Begin: 11-01-2025 POP End: 10-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD FOR APPLETON VA CBOC BUILDING 1

Contract Period: Option 3

HOURLY RATE $ ________

POP Begin: 11-01-2026 POP End: 10-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

OY3 CONTRACT FOR SECURITY GUARD SERVICES FOR NEWAC CLINICS

WORKING SUPERVISORY SECURITY GUARD FOR APPLETON VA CBOC BUILDING 2

Contract Period: Option 3 POP Begin: 11-01-2026 POP End: 10-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

SECURITY GUARD AT GREEN BAY HCC

HOURLY RATE $ ________

POP Begin: 11-01-2026 POP End: 10-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services