36C24827Q0064.docx

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V231--Hoptel Services Gainesville
Solicitation number
36C24827Q0064
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This is a Solicitation/Contract/Order for Commercial Products and Commercial Services (SF 1449) issued by the Department of Veterans Affairs, Network Contracting Office 8, for Hoptel temporary lodging services in Gainesville, Florida.

The Department of Veterans Affairs, North Florida/South Georgia Veterans Health System seeks a contractor to provide furnished hotel/motel rooms for eligible Veteran beneficiaries receiving VA health care services. The contractor shall guarantee availability of 40 rooms Monday through Thursday (including 5 ADA-compliant rooms with one roll-in shower), 5 rooms Friday and Saturday (including one with roll-in shower), and 20 rooms on Sundays (including 2 ADA-compliant rooms with one roll-in shower), with reduced availability on Sundays before Federal Holidays. The hotel/motel must be located within 15 miles or 30 minutes of the Malcolm Randall VA Medical Center at 1601 SW Archer Road, Gainesville, FL 32608. All rooms shall be non-smoking, fully furnished with utilities included, equipped with basic cable television and local phone service, and pet-friendly options must be available. The contractor must provide non-wheelchair transportation services between the hotel and the VA facility from 0600-2000 hours daily. Rooms must meet industry standards, NFPA 101 Life Safety Code, and ADA requirements. The contract is a Firm Fixed Price contract with a base performance period from April 1, 2027 through March 31, 2028, and four one-year option periods through March 31, 2032. Invoices shall be submitted bi-weekly through the Tungsten OB10 electronic system for actual room usage only, with payment made in arrears. The offer submission deadline is November 20, 2026 at 12:00 PM EST, with questions due November 11, 2026 at 10:00 AM EST directed to Cesar O. Sanchez-Amaro at Cesar.SanchezAmaro@va.gov. Evaluation criteria include technical capability (with mandatory site visit and facility inspection), past performance (three recent references), and price, with technical and past performance weighted more heavily than price. The contract is unrestricted and not set-aside for any small business category.

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36C24827Q0064

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

573-27-3-773-0001 36C24827Q0064 11-06-2026 Cesar O. Sanchez-Amaro 407-403-2932 11-20-2026

12:00 PM

EST

36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 1601 SW Archer Rd Gainesville FL 32608 X X 721110 $40 Million N/A X 36C573 Department of Veterans Affairs Malcom Randall VA Medical Center 1601 SW Archer Rd Gainesville FL 32608 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 1601 SW Archer Rd Gainesville FL 32608

Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971 Hoptel Services North Florida / South Georgia VHS The deadline for questions is 11/1 /2026 at 10:00 AM EST.

Please send questions to Cesar.SanchezAmaro@va.gov X X Cesar O. Sanchez-Amaro Table of Contents

SECTION A1
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES1
SECTION B - CONTINUATION OF SF 1449 BLOCKS3
B.1 CONTRACT ADMINISTRATION DATA3
B.2 PERFORMANCE WORK STATEMENT4
B.3 PRICE/COST SCHEDULE12
ITEM INFORMATION12
SECTION C - CONTRACT CLAUSES15
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)15
C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)20
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)20
C.4 52.219-14 LIMITATIONS ON SUBCONTRACTING (NOV 2025) (DEVIATION)21
C.5 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL LABOR RELATIONS ACT (NOV 2025) (DEVIATION)22
C.6 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS (DEVIATION APR 2026)24
C.7 SUPPLEMENTAL INSURANCE REQUIREMENTS25
C.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (DEVIATION)25
C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)35
C.10 MANDATORY WRITTEN DISCLOSURES36
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS37
SECTION E - SOLICITATION PROVISIONS38
E.1 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)38
E.2 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)39
E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (NOV 2025) (DEVIATION)41
E.4 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)42
E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)42
E.6 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS AND CERTIFICATIONS (NOV 2025) (DEVIATION)43
E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)47
E.8 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)47

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Cesar O. Sanchez-Amaro, Contracting Officer 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) 1601 SW Archer Rd Gainesville FL 32608

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]
52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or
[]
52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly[]
b. Semi-Annually[]
c. Other[X]Bi-Weekly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

http://www.tungsten-network.com/US/en/veterans-affairs/ ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO
DATE

Page 1 of Page 1 of

B.2 PERFORMANCE WORK STATEMENT

1. Scope of Work: The Department of Veterans Affairs, NF/SG Veterans Health System (NF/SG VHS) requires Sunday through Saturday temporary lodging services for authorized eligible Veteran beneficiaries. The contractor shall provide furnished hotel/motel rooms per day as described in Room Requirements. Non-wheelchair transportation service is requested between the hotel/motel and NF/SG VHS for Veteran beneficiaries who may need transportation. Pet friendly rooms are also requested to be available. The hotel/motel shall be within walking distance to eateries/restaurants.

2. Place of Performance: Hotel/motel shall be located within 15 miles or 30-minutes radius of NF/SG VHS, located at 1601 SW Archer Rd., Gainesville, FL 32608.

3. Period of Performance: The period of performance will be a base year, with four (4) one-year option periods.

4. Type of Contract: This shall be a Firm Fixed Price (FFP) contract.

5. Background: Social Work Service of the NF/SG VHS requires a contractor to provide Hoptel Lodging. The Hoptel Temporary Lodging Program is designated for furnished lodging to eligible Veteran beneficiaries receiving VA health care services. Hoptel Lodging is the term used for rooms to accommodate those Veteran beneficiaries who meet VA lodging criteria. Veteran beneficiaries using this benefit shall be medically stable and capable of self-care (unsupervised) or are accompanied by an individual to provide care.

The rooms are to accommodate those Veteran beneficiaries who may have to travel long distances for evaluation before, during, and after treatment received. Only Veteran beneficiaries normally discharged to their home will be considered for lodging.

6. Room Requirements: Contractor shall provide the following:

Monday – Thursday: forty (40) furnished hotel or motel rooms per day, to include five (5) American with Disabilities Act (ADA) compliant. One (1) of the ADA compliant room shall have a roll-in shower.

Friday and Saturday: five (5) rooms will be available each night, to include one (1) with roll-in shower.

Sundays (not before Federal Holidays): twenty (20) rooms to include two (2) ADA compliant, one (1) with roll-in shower.

Sundays (if before a Federal Holiday): five (5) rooms with one (1) Roll in shower.

7. The contractor shall guarantee the NF/SG VHS the number of rooms as described. After 5:00 pm each day, all unreserved rooms except for two (2) (including one (1) handicap room if available) will be automatically released back to the contractor. NF/SG VHS shall not be financially obligated to pay for any rooms that are not used through the established reservation/cancellation process.

Contractor shall guarantee the NF/SG VHS that there shall be no “Blockout Dates”. Contractor shall guarantee the NF/SG VHS the estimated rooms per night. Rooms shall be available to the NF/SG VHS 365 days per year to include the high or busy season period (September 2 through November 21) or whenever the hotel/motel reaches high capacities.

Rates:

All rooms will be charged at the same rate regardless of the time of or type of room reservation. Room rates shall be calculated at checkout time/date. Any early check ins or late checkouts shall be the Veteran beneficiary’s responsibility. The VA is a Federal Government Department and is tax exempt. At the issuance of this contract a copy of the state tax exemption form will be provided.

The Veteran beneficiary will be responsible for pet deposit and/or pet clean up fees, which will require the Veteran beneficiary to provide the hotel/motel with a credit or debit card upon check in.

· The Veteran beneficiary will not be asked to provide a credit card to the hotel to have on file for damages. The NF/SG VHS or Veteran beneficiary shall not be liable loss or damage to the property of the contractor; this is the responsibility of the contractor NF/SG VHS will pay for loss or damage up to $5000 per option year or the insurance deductible amount, whichever is less. In the event of damages, contractor must provide photographic proof of damages when submitting request for reimbursement and receipts of repair. Quoting vendors must provide in their response to the solicitation their insurance deductible per incident along with the ability to verify this figure.

Offerors shall provide a fully burdened nightly room rate that includes all fees, surcharges, and other charges associated with lodging. The Government is exempt from applicable state and local taxes, and such taxes shall not be separately charged to the Government.The NF/SG VHS or Veteran beneficiary is not responsible for any parking fees. Amenities, if not included with the hotel/motel daily room rate, shall be the responsibility of the individual Veteran beneficiary (s) (room service, pay-per view, movies, etc.). It will be the contractor’s responsibility to collect payment for all non-included amenities from the Veteran beneficiary directly.

Should additional services be requested (extension of stay) outside of the services authorized by NF/SG VHS, such services shall be at the expense of the Veteran beneficiary. Extensions to the original request may be granted, but permission must be given prior to the Veteran beneficiary staying the night at the hotel or motel and communication must occur with the Social Work Coordinator or Hoptel Staff about an extension. If approval is not provided prior to the evening’s stay, the Veteran beneficiary will be responsible for the expense of the stay. If the Veteran beneficiary is admitted or stays overnight in the VA facility, stays of family members or guests in the contracted lodging facility shall be at their own expense.

1. Transportation/shuttle services to and from the NF/SG VHS must be provided. Some Veteran beneficiaries may need to report to the Medical Center for an appointment at an earlier time than normal business hours, which shall be provided of and should be arranged for ahead of time. Minimum hours of shuttle operation will be Sunday-Saturday 0600-2000 hrs.

b. The fully furnished hotel/motel rooms shall include contractor provided utilities and other specified services with minimum of clock, refrigerator, TV with basic cable, and local phone service. The telephone service shall be equipped with voice messaging system or front desk message service and may be capable of long distance when calls are placed using a calling card or other telephone charge method.

c. All rooms shall be non-smoking rooms. As these rooms are contracted by the NF/SGVHS and are non-smoking rooms, smoking will not be permitted in these rooms. The contractor will provide a “designated smoking area” with proper signage. No disruptive or illegal behavior will be tolerated in or on the contracted facility property at any time. If any Veteran beneficiary is found doing so, he/she may jeopardize their eligibility for the Hoptel Program. The contractor will notify the Social Work Coordinator or Hoptel Staff about any disruptive behavior from or by a Veteran beneficiary.

d. Rooms must be neat, clean and sanitized upon Veteran beneficiaries check-in.

e. Rooms should include two (2) double beds or (2) queen beds.

f. Contractor shall supply all utilities including heat, air conditioning, electricity, water and sewer.

g. Rooms shall have an allowance for pet-friendly rooms as an option. Veteran beneficiary will be responsible for pet deposit and/or pet clean up fees, which will require the Veteran beneficiary to provide the hotel/motel with a credit or debit card upon check in.

8. Room Availability: The contractor shall guarantee the NF/SG VHS the number of rooms as described. After 5:00 pm each day, all unreserved rooms except for two (2) ) (including one (1) handicap room if available) will be automatically released to the contractor. NF/SG VHS shall not be financially obligated to pay for any rooms that are not used through the established reservation/cancellation process.

9. Room Reservations: All reservations will be made and cancelled by the VA Social Work Service Coordinator, Hoptel Staff, or designee. The following information will be provided:

a.Name of guest
b.Arrival/departure date (length of stay)
c.Type of room (i.e.) handicap verses non handicap
d.If a pet friendly room is required
e.A copy of the designated personnel to request lodging, in the event of the Social Work Coordinator, or Hoptel Staff being absent from duty, will be provided upon notification of award.

Reservations may be requested as late as the day of need, in such cases, the reservation must be completed within 30 minutes of request. The contractor will notify the VA representative on the contact listing, of the reservation, if it is made after 4:30 pm and on weekends. The contractor shall provide a confirmation number to the VA upon notification of each reservation. If reservation needs to be cancelled, contractor shall provide a cancellation number for tracking purposes

10. Alternate Accommodations: In the event accommodations are not available upon notification of arrival of Veteran beneficiary, the contractor shall be responsible for providing alternate lodging of like quality and same pricing and in a timely manner from an approved partner. The contractor will notify the VA representative on the contact listing, of the reservation, if it is made after 4:30 pm and on weekends.

11. Check-In: Upon arrival, VA beneficiaries will be required to give the front desk their full name and present a photo ID. Once received, the Veteran beneficiary shall be checked in and explained the fire/safety plan. Room folio shall be shown to the Veteran beneficiary. Check-in: by 3:00 p.m./check-out: no later than 11:00 a.m. If the Veteran is allowed to check in earlier or check out later without any additional charge, this is at the discretion of the contractor. NF/SG VHS will not incur charges for early check ins or late check outs.

12. Cancellations: Any reserved room may be cancelled prior to 5:00pm the night of the reservation by the VA or the Veteran beneficiary. NF/SG VHS shall not be financially obligated to pay for any rooms that are not used. NF/SG VHS shall not be financially obligated to pay for any rooms that are not used through the established reservation/cancellation process.

13. Patient Emergencies: In the event a Veteran beneficiary is in a medical emergency, the contractor shall contact 911 emergency medical services to respond to the emergency. Once the emergency has ended the contractor shall notify the Social Work Service Coordinator, Hoptel Staff, or designee at the VA of the situation.

14. General Building Requirements and Specifications: Facility and all rooms must meet or exceed industry standards, National Fire Protection Association (NFPA 101) Life Safety Code, and American Disability Act (ADA). The contractor shall comply with all city, county and state building codes and ordinances applicable to the ownership and operation of the building in which the rooms are located.

Fire Safety:

(1) Buildings in which space is offered shall be evaluated in accordance with latest editions of the

a. The standards of the Life Safety Code (National Fire Protection Association (NFPA) #101);

b. The fire and safety code imposed by the State Law; and

c. City, State, and Federal requirements concerning licensing and health codes

(2) Equipment, services, or utilities furnished and activities of other occupants shall be free of safety, health, and fire hazards. When hazards are detected, the contractor shall promptly correct hazards.

(3) Maintenance of contractor-owned fire extinguishers shall be provided by the contractor in accordance with NFPA Standard No. 101.

a. As required by code, smoke detectors/alarms shall be installed in each room, office, storage area, hallways and other common areas.

(4) Wheelchair Accessibility: Rooms will be wheelchair accessible. Common areas such as hallways shall provide for accessible path of travel for wheelchairs.

(5) Elevators: If elevators are a part of the room complex, they shall conform to the latest requirements of the American National Standard A171 and A171a Safety Code for Elevators, except for elevator emergency recall and shall be inspected and maintained in accordance with American National Standard A17.1, Inspector’s Manual for Elevators or equivalent local code. The elevators shall also comply with local codes and ordinances.

(6) Miscellaneous: No activity to the building and/or grounds that would cause an increase in dust, dirt or spores to be airborne (i.e., renovation to the building, movement of earth on the grounds) shall take place without the contractor’s written notification to the VA at least seven (7) calendar days in advance of the event.

(7) Inspection: The Government reserves the right, at any time before and after contract award and during the term of the contract, to inspect the rooms and all other areas of the complex access to which is necessary to ensure a safe and healthy environment for the Veteran beneficiary.

(8) Pest Control: Regular and as needed pest control services shall be maintained in common areas and in guest rooms. If issues arise, Contractor shall immediately address the issue and provide a plan of correction if issue persists.

15. Quality Assurance: Contractor shall have an on-going quality assurance program designed to objectively and systematically monitor/evaluate the quality/cleanliness of rooms and accessibility and resolution of identified problems. The written plan shall delineate the objective of the quality assurance activities, scope of the activities, activities for monitoring and evaluation, methods for reporting results, mechanisms for taking follow-up action and responsibilities of staff for each activity of the quality assurance program. The objectives, scope, organization, and effectiveness of the quality assurance plan shall be evaluated at least annually and revised as necessary.

a. Reports

(1) Contractor shall provide to the Contracting Officer’s Representative (COR) or contracting office, monthly reports on their customer service surveys to include outline of any specific issues/problems for that month along with their solutions to correct any issues.

(2) Contractor shall provide to the COR quarterly activity reports, with the following information:

· Number of complaints regarding wheelchair (special mode) accessibility noted by Veteran beneficiaries, and/or, others who accompany a veteran and provide equivalent of familial support

· Number of complaints regarding unclean rooms upon check-in noted by Veteran beneficiaries, and/or, others who accompany Veteran beneficiaries and provide equivalent of familial support

· Number of complaints noting none working available electronic equipment in Veteran beneficiaries’ room such as the clock alarm, lighting, television, etc.

16. Customer Service: The Contractor shall provide all complaints noted by Veteran beneficiaries, and/or, others who accompany the Veteran beneficiary and provide equivalent of familial support. Contractor shall develop a customer service survey form to be completed by the customer. This shall be part of the Contractor’s Quality Assurance Program.

17. Performance Standards: The contractor shall provide all validated complaints noted by Veteran beneficiaries, and/or, others who accompany the Veteran and provide equivalent of familial support. Contractor shall develop a customer service survey form to be completed by the customer as a part of the Contractor’s Quality Control Program. The government will only pay for services properly performed in accordance with the Acceptable Quality Standards (AQL) below:

PERFORMANCE STANDARD AND QUALITY STANDARDS

Requirement
Quality Standard
Action
Surveillance Method

1. One (1) Rooms ADA Compliant

See SOW Paragraph 2b

Provide at least three ADA compliant rooms 100% of the time
When ADA compliant room is not available contractor will arrange for alternate ADA accommodations that meet or exceed contract requirements and transportation when necessary at contractor’s expense. Payment or tender only for AQL met services

Periodic Inspection and/or Valid Customer Complaint

Contractor notified immediately.

2. Rooms meet industry standards such as clean at all times of Veteran beneficiaries check-in.

See SOW Paragraph 2e

Provide clean rooms 100% of the time within 30 minutes of arrival
When rooms are not ready for check-in within 30 minutes of arrival upon request by the Veteran the contractor will arrange for alternate accommodations that meet or exceed contract requirements and transportation when necessary at contractor’s expense. Payment or tender only for AQL met services
Periodic Inspection and/or Valid Customer Complaint

Contractor notified immediately.

18. Monitoring Performance: In an effort to minimize the performance management burden, the government shall use simplified surveillance methods to evaluate contractor performance when appropriate. These primary methods of surveillance are:

a. Random monitoring, this shall be performed by the COR.

b. 100 percent Inspection – Each month, the COR, will review the generated documentation and enter summary results into the Surveillance Activity Checklist.

c. Periodic Inspection, which may be performed by the COR or Contracting Officer.

d. Customer Complaint- Valid customer complaints will be used to determine quality levels.

Customer Complaint Feedback

a. The contractor is expected to establish and maintain professional communication among its employees, guest, COR, Program Manager and the Contracting Officer. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and will be measured through customer complaints.

b. Although performance management encourages the contractor to be customer focused by initially and internally addressing customer complaints and investigating the issues and/or problems, Veteran beneficiary and/or customers shall always have the option to communicate complaints to the Contracting Officer (CO) or COR, as opposed to the contractor.

c. For Customer complaints, and Customer Complaint Forms to be considered valid, they must set forth clearly in writing the detailed nature of the complaint; must be signed; and must be forwarded to the COR. The COR will accept those customer complaints and investigate using the Quality Assurance Monitoring Form –

d. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customers can be anyone involved in the VA system from Directors of Hospitals to patients.

· Invoices: The Contractor will furnish with invoice, signed documented proof that services have been rendered in accordance with this contract. Room charges are only for actual room use. The NF/SG VHS or Veteran beneficiary shall not be liable loss or damage to the property of the contractor; this is the responsibility of the contractor NF/SG VHS will pay for loss or damage up to $5000 per option year or the insurance deductible amount, whichever is less. In the event of damages, contractor must provide photographic proof of damages when submitting request for reimbursement and receipts of repair. Quoting vendors must provide in their response to the solicitation their insurance deductible per incident along with the ability to verify this figure.

19. Invoices shall be submitted monthly in arrears to Tungsten OB10 electronic invoice/payment system. Invoices shall not exceed the authorized contract rate and shall not include tax, as the Federal Government is tax exempt. Invoices at a minimum should include:

Name of Contract Number of Contract Name of Veteran beneficiary Purchase Order Number (located on each annual order) Station Number (573) Time period covered by the invoice (per room per night) The cost being billed (for each schedule line item)

20. Payment: All payments by the Government to the Contractor will be made in accordance with FAR 52.232-34, Payment by Electronic Funds Transfer – Other Than System for Award Management. Payment will be made in arrears upon receipt of a properly prepared invoice. Payment shall be rendered for actual room charges and damages only.

21. Termination: The VA reserves the right to terminate the contract at any time.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM NUMBER
DESCRIPTION OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
9,880.00
EA
__________________
__________________

Room reservation, Weekday (Mon-Sun) IAW the Statement of Work, only rooms used will be invoiced/paid under this Not-to-Exceed amount.

Contract Period: Base POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 721110 - Hotels (except Casino Hotels) and Motels PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

1.00
YR
__________________
__________________

Claim amount may vary, but Not-to-Exceed for one year.

Contract Period: Base POP Begin: 04-01-2027 POP End: 03-31-2028

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

9,880.00
EA
__________________
__________________

Room reservation, Weekday (Mon-Sun) IAW the Statement of Work, only rooms used will be invoiced/paid under this Not-to-Exceed amount.

Contract Period: Option 1 POP Begin: 04-01-2028 POP End: 03-31-2029

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

1.00
YR
__________________
__________________

Claim amount may vary, but Not-to-Exceed for one year.

Contract Period: Option 1 POP Begin: 04-01-2028 POP End: 03-31-2029

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

9,880.00
EA
__________________
__________________

Room reservation, Weekday (Mon-Sun) IAW the Statement of Work, only rooms used will be invoiced/paid under this Not-to-Exceed amount.

Contract Period: Option 2 POP Begin: 04-01-2029 POP End: 03-31-2030

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

1.00
YR
__________________
__________________

Claim amount may vary, but Not-to-Exceed for one year.

Contract Period: Option 2 POP Begin: 04-01-2029 POP End: 03-31-2030

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

9,880.00
EA
__________________
__________________

Room reservation, Weekday (Mon-Sun) IAW the Statement of Work, only rooms used will be invoiced/paid under this Not-to-Exceed amount.

Contract Period: Option 3 POP Begin: 04-01-2030 POP End: 03-31-2031

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

1.00
YR
__________________
__________________

Claim amount may vary, but Not-to-Exceed for one year.

Contract Period: Option 3 POP Begin: 04-01-2030 POP End: 03-31-2031

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

9,880.00
EA
__________________
__________________

Room reservation, Weekday (Mon-Sun) IAW the Statement of Work, only rooms used will be invoiced/paid under this Not-to-Exceed amount.

Contract Period: Option 4 POP Begin: 04-01-2031 POP End: 03-31-2032

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

1.00
YR
__________________
__________________

Claim amount may vary, but Not-to-Exceed for one year.

Contract Period: Option 4 POP Begin: 04-01-2031 POP End: 03-31-2032

PRODUCT/SERVICE CODE: V231 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Lodging, Hotel/Motel

GRAND TOTAL
__________________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

(a) Definitions. The clause at Federal Acquisition Regulation (FAR) 52.202-1, Definitions, is incorporated by reference.

(b) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(c) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(d) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(e) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause FAR 52.233-1, Disputes, which is incorporated in this contract by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence. Examples of occurrences include acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. When an excusable delay occurs, the Contractor shall—

(1) Notify the Contracting Officer in writing as soon as possible;

(2) Remedy the delay as quickly as possible; and

(3) Notify the Contracting Officer when the occurrence is over.

(g) Invoice. The Government will handle invoices according to the Prompt Payment Act (31 U.S.C. 3903) and 5 CFR part 1315. The Contractor shall submit invoices to the address designated in the contract to receive invoices. An invoice must include the information required by 5 CFR part 1315.9(b).

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees, and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark, or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date that appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(4) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable;

(D) Contractor point of contact; and

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(5) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by FAR part 33 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see FAR part 32).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a termination for cause.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on-

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures for interest credits prescribed in FAR part 32 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon—

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. The Government will send a cure notice to the Contractor, unless the reason for the termination is late delivery. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered under this contract are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Government-financed air transportation; and 41 U.S.C. chapter 21 relating to procurement integrity.

(r) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Disputes, Payments, Invoice, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) Other contract clauses incorporated in the solicitation or contract;

(4) Addenda to this solicitation or contract,

(5) Solicitation provisions incorporated in the solicitation.

(6) Other paragraphs of this clause.

(7) Other documents, exhibits, and attachments; and

(8) The specification.

(s) Unauthorized obligations.

(1) Except as stated in paragraph (s)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government-authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (s)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(t) Comptroller General examination of record. This paragraph applies if this contract was awarded using other than sealed bid procedures and is in excess of the simplified acquisition threshold on the date of award of this contract.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices, at all reasonable times, the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR part 4, longer period required by statute, or periods specified in other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This clause does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(u) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause) ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed one (1) year.

(End of Clause)

C.4 52.219-14 LIMITATIONS ON SUBCONTRACTING (NOV 2025) (DEVIATION)

(a) This clause does not apply to the unrestricted portion of a partial set-aside.

(b) Definition. Similarly situated entity, as used in this clause, means a first-tier subcontractor, including an independent contractor, that—

(1) Has the same small business program status as that which qualified the prime contractor for the award (e.g., for a small business set-aside contract, any small business concern, without regard to its socioeconomic status); and

(2) Is considered small for the size standard under the North American Industry Classification System (NAICS) code the prime contractor assigned to the subcontract.

(c) Applicability. This clause applies only to—

(1) Contracts that have been set aside for any of the small business concerns identified in 19.000(a)(3);

(2) Part or parts of a multiple-award contract that have been set aside for any of the small business concerns identified in 19.000(a)(3);

(3) Contracts that have been awarded on a sole-source basis in accordance with sections 19.105, 19.106, 19.107, and 19.108;

(4) Orders expected to exceed the simplified acquisition threshold and that are set aside for small business concerns under multiple-award contracts, as described in 8.4 and 16.5;

(5) Orders, regardless of dollar value, that are set aside in accordance with sections 19.105, 19.106, 19.107, and 19.108 under multiple-award contracts, as described in 8.4 and 16.5; and

(6) Contracts using the HUBZone price evaluation preference to award to a HUBZone small business concern unless the concern waived the evaluation preference.

(d) Independent contractors. An independent contractor shall be considered a subcontractor.

(e) By submission of an offer and execution of a contract, the Contractor agrees that in performance of a contract assigned a North American Industry Classification System (NAICS) code for—

(1) Services (except construction), it will not pay more than 50 percent of the amount paid by the Government for contract performance to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 50 percent subcontract amount that cannot be exceeded. When a contract includes both services and supplies, the 50 percent limitation shall apply only to the service portion of the contract;

(2) Supplies (other than procurement from a nonmanufacturer of such supplies), it will not pay more than 50 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 50 percent subcontract amount that cannot be exceeded. When a contract includes both supplies and services, the 50 percent limitation shall apply only to the supply portion of the contract;

(3) General construction, it will not pay more than 85 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 85 percent subcontract amount that cannot be exceeded; or

(4) Construction by special trade contractors, it will not pay more than 75 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 75 percent subcontract amount that cannot be exceeded.

(f) The Contractor shall comply with the limitations on subcontracting as follows:

(1) For contracts, in accordance with paragraphs (c)(1), (2), (3) and (6) of this clause— [] By the end of the…

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