36C24825Q1045 TO POST.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24825Q1045 03-18-2026

Keila President 813-970-4940 03-26-2026

10:00 AM EST EST

36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Suite 160A Tampa FL 33637

X 100

X

561210

$47.0 Million

NET 30

N/A

X

Department of Veterans Affairs James A. Haley Veterans Hospital (90C) 13000 Bruce B. Downs Blvd

Tampa FL 33612

36C248

Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Tampa FL 33637

Department of Veterans Affairs Financial Services Center

P.O. Box 149971 Austin TX 78714-9971

See CONTINUATION Page

The Requirement is IAW the Performance Work Statement (PWS).

*Provide a fully comprehensible Solicitation. Complete Blocks 30 a, b, and c, before submission.

*Complete Quote in Section B.2, Price/Cost Schedule.

Incomplete Price/Cost Schedule Information is UNACCEPTABLE.

*Please complete VAAR 852.219-75 - Limitations on Subcontracting - Certificate of Compliance for Services and Construction (NOV 2022), located on pages 33-35.

*All instructions for proper completion of at FAR 52.212-2, Evaluation--Commercial Products and Service (NOV 2023), on pages xx to xx.

*All quoters must provide a COMMERCIAL PRICE LIST.

*SUBMIT ALL DOCMENTS NO LATER THAN, THURSDAY, 3/26/2026,

10:00 AM EST. **LATE SUBMISSIONS WILL NOT BE ACCEPTED.**

See CONTINUATION Page

X X

X ONE

Keila President Contracting Officer

36C24825Q1045

Table of Contents

SECTION A.........................................................................................Error! Bookmark not defined.

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES ...................................... Error! Bookmark not defined.

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 IT CONTRACT SECURITY

SECTION C - CONTRACT CLAUSES

C.1 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 32

C.3 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.4 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING--

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (NOV 2022)

C.5 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.6 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.212-2 EVALUATION--COMMERCIAL ITEMS (NOV 2021)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.5 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (NOV 2025)

(DEVIATION)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 52.204-17 OWNERSHIP OR CONTROL OF OFFEROR (AUG 2020)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C248 Keila President Department of Veterans Affairs Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Suite 160A Tampa FL 33637

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVICE

S

QUANTIT

Y

UNI

T UNIT PRICE AMOUNT

6.00 MO _____________

Janitorial/Linen Laundry for Fisher House 1 at the James A.

Haley VA Medical Center.

Contract Period: Base POP Begin: 04-01-2026 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services PRODUCT/SERVICE CODE: S201 - Housekeeping - Custodial Janitorial

6.00 MO _____________

Janitorial/Linen Laundry for Fisher House 2 at the James A.

Haley VA Medical Center.

Contract Period: Base POP Begin: 04-01-2026 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

12.00 MO _____________

Janitorial/Linen Laundry for Fisher House 1 at the James A.

Haley VA Medical Center.

Contract Period: Option 1 POP Begin: 10-01-2026 POP End: 09-30-2027 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

Janitorial/Linen Laundry for Fisher House 2 at the James A.

Haley VA Medical Center.

Contract Period: Option 1 POP Begin: 10-01-2026 POP End: 09-30-2027 PRINCIPAL NAICS CODE: 561210 - Facilities Support

Services PRODUCT/SERVICE CODE: S201 - Housekeeping -

Janitorial/Linen Laundry for Fisher House 1 at the James A.

Haley VA Medical Center.

Contract Period: Option 2 POP Begin: 10-01-2027 POP End: 09-30-2028 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

Janitorial/Linen Laundry for Fisher House 2 at the James A.

Haley VA Medical Center.

Contract Period: Option 2 POP Begin: 10-01-2027 POP End: 09-30-2028 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

Janitorial/Linen Laundry for Fisher House 1 at the James A.

Haley VA Medical Center.

Contract Period: Option 3 POP Begin: 10-01-2028 POP End: 09-30-2029 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

Janitorial/Linen Laundry for Fisher House 2 at the James A.

Haley VA Medical Center.

Contract Period: Option 3 POP Begin: 10-01-2028 POP End: 09-30-2029 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

12.00 MO _____________ _______________

Janitorial/Linen Laundry for Fisher House 1 at the James A.

Haley VA Medical Center.

Contract Period: Option 4 POP Begin: 10-01-2029 POP End: 09-30-2030 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

12.00 MO _____________ _______________

Janitorial/Linen Laundry for Fisher House 2 at the James A.

Haley VA Medical Center.

Contract Period: Option 4 POP Begin: 10-01-2029 POP End: 09-30-2030 PRINCIPAL NAICS CODE: 561210 - Facilities Support Services

GRAND TOTAL _______________

PERFORMANCE WORK STATEMENT (PWS)

LINEN LAUNDRY AND CUSTODIAL SERVICES

Section 1: General Information

1.1 This is a non-personal services contract to provide linen laundry and custodial services for Fisher House 1 and Fisher House 2 at the James A. Haley VA Medical Center (JAHVAMC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 All work under this contract must be performed in accordance with (1) current Joint Commission

Manual (JC); (2) Occupational Safety and Health Agency (OSHA); (3) Environmental Protection Agency (EPA) and Hazardous Materials requirements; (4) regulations cited in this Performance Work Statement (PWS) and (5) industry standards.

1.3 Documents applicable to work described in this section are mandatory and are listed below. The

Government will provide the Contractor with copies of all regulations, manuals and specifications such as those listed below. Supplements and amendments will be updated and will be considered to be full force and effective immediately upon receipt by the Contractor. The policies and procedures of mandatory directives shall be adhered to at all times. The Contractor shall insure that all mandatory publications are posted and up to date.

1.4 Security Clearances, Access Controls, Identification Badges

1.5 Facility policies concerning fire / disaster program.

1.5 Parking Requirements

1.6 Infection Control Manuals

Section 2: Contractor Services

2.1 Contractor shall provide all personnel equipment, tools, materials, supervision, training, transportation, and other items and services necessary to perform laundry and dry cleaning, as defined in this Performance Work Statement (PWS) and in accordance with industry standards as published by International Fabricare Institute, 12251 Tech Road, Silver Spring , MD 20904 and established by the Joint Commission on the Accreditation of the Healthcare Organization (JCAHO), available at and in a manner to meet generally accepted commercial practice or industry standards for cleanliness, safety, sanitation and serviceability.

2.2 The Contractor shall be responsible for laundering and processing all linens, which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows. Typical work shall include, but not be limited to vacuuming, mopping, bathroom cleaning, kitchen cleaning, window cleaning, dusting, and changing light bulbs.

(see Frequency Chart below).

2.3 Contractor shall provide all equipment, supplies, management, supervision, personnel, and transportation except as specified herein as government-furnished, necessary to assure all services are in accordance with the contract and all applicable laws and regulations. It is expected that all tasks shall be performed in a neat, professional manner, to present a good appearance. Any storage area will be maintained in a neat, clean and orderly manner.

2.4 The contractor shall perform custodial services in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. The Occupational Safety and Health Administration (OSHA) makes reference to housekeeping in several general industry standards - bloodborne pathogens (29 CFR 1910.1030), fire prevention plans (29 CFR 1910.39) and walking-working surfaces (29 CFR 1910.22).

2.5 The contractor shall not employ persons for work if employee is identified to the contractor by the Contracting Officers Representative (COR) as a potential threat to safety, security, general wellbeing, or mission of JAHVAMC. The contractor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create either a conflict of interest or the perception of such conflict.

2.6 Period of Performance: 4/1/2026 to 9/30/2030

2.7 Hours of Operation: The contractor shall provide four (4) workers every day, Monday thru Sunday, 8:00 a.m. to 7:00 p.m. with shifts ranging from 8:00-4:30 or 11:00AM – 7:00PM (an 8-hour workday) to perform housekeeping services and linen laundry services at Fisher House 1 and Fisher House 2.

http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=10051 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=12887 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9714

2.8 Work Schedule: Prior to commencing performance under this contract, the Contractor shall provide a proposed work schedule to the COR describing how services will be accomplished. All work shall be coordinated with the COR or designated representative when accomplished during normal business hours to avoid disruptions or conflicts between the Government functions and the provision of service under this contract. Each worker providing services shall be required to log in and out at Fisher House 1 and Fisher House 2 for the beginning and end of their shifts, provide date and time, respectively, in a log provided by COR.

2.9 Building: Fisher House 1 and Fisher House 2. Fisher House 1 consists of 20 rooms, and is approximately 14,368 square feet; and Fisher House 2 consists of 16 rooms and approximately11,300 square feet.

2.10 Federal Holidays

The Following Federal legal holidays are observed by this facility. Any holidays falling on Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday.

New Year’s Day 1 January Martin Luther King’s birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

2.11 Type of Contract: The government will award a Firm Fixed Price contract.

2.12 Contract Changes: Additional cleaning required by changes in mission assignments must be documented by a written contract modification. If the contractor receives a request from VA personnel directing or requesting work that the contractor believes is not within the terms of the PWS or the contract, then the contractor must notify the COR. The only person that has the authority to modify the terms of the contract is a Contracting Officer (CO).

2.13 Invoicing: All invoices from the contractor shall be submitted electronically in accordance with

VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission.

Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Section 3: Government Furnished Property, Equipment and Services

The contractor shall be fully responsible for any repairs and all damage to JAHVAMC property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages http://www.tungsten-network.com/US/en/veterans-affairs/ http://www.fsc.va.gov/einvoice.asp shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If hidden damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the COR. Failure to comply will result in reduction of payment. In cases of disputes between the COR and the contractor, the contractor shall notify the CO, in writing as soon as possible, to avoid any delay in conflict resolution. If the CO is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

Section 4: Contractor Personnel:

4.1 Contract Manager: Contractor shall provide a contract manager who’s responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal business hours and be able to meet, either in person or telephonically, with the COR within 24 hours to discuss deficiencies.

4.2 Contractor Employees: Contractor employees shall present a clean, neat and professional appearance, as determined by the COR and shall wear badges prominently displaying the contractor’s company name and the employees’ name. If the employee(s) do not present themselves in a clean, neat and professional appearance acceptable, they are subject to removal from the workplace until appearance issue is resolved and payment for services shall be subject to reduction. The contractor shall ensure all work and appearance meets performance standards specified in this Performance Work Statement (PWS). The contractor will assure that the assigned staff members provide excellent customer service.

4.3 Performance objective for custodial services is not to exceed two (2) customer complaints per month.

Section 5: Inspections

Contractor will be subject to frequent unannounced safety and environmental inspections. Contractor will have ten (10) working days to correct sanitation infractions designated as non-critical and two (2) working days to correct critical infractions. (see Frequency Chart for non-critical and critical tasks).

Section 6. Training and Records Maintenance:

Orientation and initial training of all personnel shall be accomplished within the first fourteen (14) days of employment with written documentation furnished to the COR. All training shall be documented, and written copies of signed attendance sheet provided to COR within ten (10) days of completion of training.

Section 7. Documentation of Services Performed:

Contractor shall maintain documentation of:

a) Carpet & tile maintenance-spot cleaning and shampooing

b) Deep cleaning of restrooms

c) Wall washing

d) Stripping and refinishing of floors

e) Upholstery cleaning

Section 8. Cleaning Frequency Chart: Fisher House 1 and Fisher House 2 The following charts summarize tasks required under the PWS and Critical and Non-Critical Tasks.

KITCHEN

Tasks Frequency

1 Appliances-wipe down (inside and out) - Critical Daily

2. Cabinets-wipe down - Critical Daily

3. Floor-wet mop - Critical Daily

4. Lights-check & contact manager - Critical Daily

5. Refrigerators/Freezers-Assistant Manager- Critical Weekly

6. Replace Supplies – Non-critical Daily

7. Stove/Oven/Dishwasher-clean – Critical

*Guests are instructed to wash any dishes they soil. Daily

8. Trash cans-empty, clean & replace liner - Critical Daily

9. Vents-clean – Non-critical Weekly

10. Baseboards dust/damp clean - Critical Weekly

LAUNDRY ROOM

Tasks Frequency

2. Cabinets-wipe down - Critical Daily

3. Floor -wet mop - Critical Daily

4. Lights-check and contact manager - Critical Daily

5. Replace Supplies – Non-critical Daily

6. Shelves-dust - Critical Weekly

7. Trash Cans-empty, clean and replace liner - Critical Daily

8. Walls-dust - Critical Weekly

9. Washer/Dryer-wipe interior and exterior - Critical Daily

10. Vents-clean – Non-critical Weekly

11. Baseboards dust/damp clean - Critical Weekly

LIVING ROOM

Tasks Frequency

1.Carpet-vacuum and shampoo- Non-critical Daily

2. Chair Legs-polish - Critical Weekly

3. Chairs (overstuffed)-vacuum and spot clean - Critical Weekly

4. Pictures-dust and clean glass and frames - Critical Weekly

5. Silk plants-clean – Non-Critical As Needed

6. Shutters-dust – Non-Critical Weekly

7. Tables-dust and polish - Critical Daily

8. Tile-wet mop - Critical Daily

9. Windowsill-clean inside – Non-critical Monthly

10. Windows-clean inside – Non-critical As Needed

11. Vents-clean – Non-critical Weekly

12. Baseboards dust/damp clean - Critical Weekly

13. Telephone – disinfect - Non-critical Daily

ELEVATOR

1.Floor-sweep and wet mop - Critical Daily

2.Floor (Carpet) – vacuum - Critical Daily

3. Lights-check and contact manager - Critical Daily

4. Stainless Steel-polish - Critical Weekly

5. Walls-dust and polish - Critical Weekly

STAIRCASE

1.Bannister/Railings-wipe down - Critical Daily

2. Carpet-vacuum and shampoo-Non-critical Daily

3. Stairs-damp mop - Critical Daily

4. Walls-spot clean – Critical As Needed

PORCHES AND PATIO

1.Banisters-wipe down/wet wash - Critical Weekly

2. Ceilings/walls/columns-remove webs - Critical Notify manager for pest control

Weekly

3. Ceiling fans-damp wipe - Critical As Needed

4. Floors-sweep - Critical Daily

5. Furniture-wipe down - Critical Weekly

6. Lights-check and contact manager - Critical Daily

7. Walkways-sweep - Critical Daily

STORAGE ROOM

Floor-sweep and mop - Critical Daily

Organize supplies – Non-critical As Needed

Vents-clean – Non-critical Monthly

MANAGERS OFFICE

Bathroom-clean, disinfect and restock - Critical Daily

Ceiling Fan-damp wipe – Non-critical Monthly

Floor-wet mop - Critical Daily

Furniture-dust - Critical Weekly

Shutters-dust – Non-critical Weekly

Trash Cans – remove and replace liner - Critical Daily

Window/Sill-clean inside- Non-critical Weekly

Windows – Clean inside – Non-critical As Needed.

Vents-clean – Non-critical Weekly

BATHROOM -COMMON AREA

Filters-clean vent – Non-Critical Monthly

Floor-wet mop - Critical Daily

Floor (deep clean)-scrub - Critical Weekly

Light Bulbs-check and exchange - Critical As Needed

Mirror – wipe - Critical Daily

Pipes-damp wipe – Non-critical Weekly

Sink-clean and disinfect - Critical Daily

Supplies-replace – Non-Critical Daily

Toilet-clean and disinfect - Critical Daily

Trash Can-empty and replace liner - Critical Daily

Trash Can-disinfect inside and out - Critical Weekly

Vanity Lights-damp wipe – Non-Critical Weekly

DINING ROOM

Baseboards-dust and damp clean - Critical Weekly

Chair Legs-dust and polish - Critical Weekly

Chandeliers-dust – Non-critical Weekly

Chairs-vacuum and spot clean - Critical Daily

Floor-wet mop - Critical Daily

Furniture-dust and polish - Critical Daily

Pictures-dust and clean glass frames - Critical Weekly

Plants-clean – Non-critical As needed

Shutters-dust – Non-critical Weekly

Tables-clean - Critical Daily

Table Legs-dust with lemon oil - Critical Weekly

Window/sill-clean inside window and sill – Non-critical Monthly

ENTRY FOYER/STAIRS

Baseboards-dust and damp clean - Critical Weekly

Bust of Fishers – Non-critical Daily

Chandeliers-clean – Non-critical Monthly

Floor-wet mop - Critical Daily

Pictures-dust and clean glass and frames - Critical Weekly

Plants-clean – Non-critical As needed

Stairs-vacuum - Critical Daily

Stairs-dust spindles - Critical Daily

Furniture – dust and polish - Critical Daily

FAMILY ROOM

Baseboards-dust and damp clean - Critical Weekly

Carpet-vacuum and spot clean - Non-critical Daily

Ceiling Fan-damp wipe – Non-critical Monthly

Floor-wet mop - Critical Daily

Furniture-dust and polish - Critical Daily

Furniture-pull out/dust/vacuum behind - Critical Weekly

Chairs (overstuffed)-vacuum and spot clean - Critical Daily

Pictures-dust and clean glass and frames - Critical Weekly

Plants-clean – Non-critical As needed

Windows/Sills-clean inside window and sill – Non-critical As needed

Window Shutters-dust and clean – Non-critical Weekly

Telephone and DVD player – dust and clean - Critical Daily

HALLS

Baseboards-dust and damp wipe - Critical Weekly

Doors-clean/polish inside and out - Critical Daily

Mirrors/Tables/lamps-dust/clean - Critical Daily

Pictures-dust and clean glass and frames - Critical Daily

Plants-clean – Non-critical As needed

Tile/Wood Floor-wet mop - Critical Daily

Furniture – dust and polish - Critical Daily

GUEST ROOMS

Baseboards-dust and damp wipe - Critical As vacated and needed

Bed-dust and disinfect frame - Critical As vacated

Bed (underneath)-vacuum - Critical As vacated

Ceiling Fans-damp wipe – Non-critical As vacated and needed

Desk and Chair-dust and spot clean – Critical As vacated

Door Frame (inside and out)- dust - Critical As needed

Dresser Drawers – dust and damp wipe - Critical As vacated

Furniture-vacuum under and behind - Critical As vacated

Headboard and Footboard-dust - Critical As vacated

Lamp, shade-dust – Non-critical As vacated

Light Bulbs-dust/check/exchange - Critical As vacated and needed

Linens (bed and bath) – change - Critical As vacated and needed

Mattress-rotate - Critical As vacated

Mattress Cover and Pad-exchange - Critical As vacated and needed

Picture Frames and glass -dust and clean - Critical As vacated

Pillow Covers -exchange - Critical As vacated

Trash Can-empty, disinfect inside and out and replace liner – Critical As vacated and needed Telephone-disinfect - Critical As vacated

Television and DVD player-clean with damp cloth - Critical As vacated

Walls-spot clean - Critical As vacated and needed

Window and Sills-wash inside and dust – Non-critical As vacated

Window Shutters-dust and clean with damp cloth – Non-critical As vacated Vents-clean – Non-critical As vacated and needed

GUEST BATHROOMS

Exhaust Fan-dust – Non-critical As vacated and needed

Floor-wet mop and disinfect - Critical As vacated

Floor-deep clean - Critical As vacated

Light Bulbs-check and exchange – Critical As vacated and needed

Mirror-wipe - Critical As vacated

Pipes-damp wipe – Non-critical As vacated

Shower-scrub and disinfect - Critical As vacated

Shower Curtain-replace – Non-critical As vacated

Sink-clean and disinfect - Critical As vacated

Toilet-clean and disinfect - Critical As vacated

Trash Can-empty, disinfect inside and out and replace liner – Critical As vacated

Vanity Lights-clean with damp cloth – Non-critical As vacated

8.2 Linen Inventory (Estimate) for Fisher House 1 and Fisher House 2

LINEN INVENTORY (ESTIMATE) FOR FISHER HOUSE 1 AND FISHER HOUSE 2

FISHER HOUSE 1 FISHER HOUSE 2

50 Duvets 50 Duvets

80 Shams 80 Shams

80 Regular pillowcases 80 Regular pillowcases

240 Hand towels 192 Hand towels

240 Bath Towels 192 Bath Towel

240 Face towels 192 Face towels

50 fitted sheets 50 fitted sheets

50 flat sheets

50 flat sheets

40 Bathmats 36 Bathmats

Section 9 Requirements for Specific Tasks.

9.1 All Floors: All hard floors, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, for a uniform, glossy appearance and shall be free from dirt, debris, dust, scuff marks, stains and discoloration, and other foreign matter. Baseboards, corners and wall/floor edges shall also be clean, with all floor maintenance solutions removed from baseboards, furniture, and trash receptacles. All items moved while cleaning shall be returned to their original and proper position.

9.2 Trash Removal: All trash containers shall be emptied and returned to their initial location. The contractor is responsible for providing and stocking all required trash receptacle bags with durable products.

9.3 Glass and Mirror Maintenance: Clean all glass and mirrors and there shall be no traces of film, dirt, smudges, water or other foreign matter.

9.4 Clean Stairways: All floor surfaces, stair guards, handrails and baseboards shall be cleaned as appropriate removing dust, grease and grime. All dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls shall be wiped clean.

9.5 Vacuum Carpets: Vacuum carpeted areas. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs (if any) are also included under this section.

9.6 Clean Carpets: Spot clean or shampoo dirty carpets. Spots must be removed immediately.

9.7 Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats, including soil and moisture underneath, making them free of all visible lint, litter, and other foreign matter. Return all matts to specified location.

9.8 General Spot Cleaning: Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, upholstered furniture, temperature controls and fixtures. Spot cleaning shall be done on a continual basis.

9.9 General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

9.10 Basic Restroom Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Delivery Summary (SDS). Safety Data Sheets document information about chemicals that are approved by infection control to be used in the hospital. Each VA location has a book with SDS sheets to validate the chemicals used are approved by infection control (See attached with approved chemicals).

9.11 Sweep and Mop Floor: Floor surfaces shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floors shall be stripped, scrubbed, and waxed as necessary to maintain sanitary conditions and a clean, uniform appearance.

9.12 Stock Restroom Supplies: Contractor shall ensure all restrooms are stocked at all times, sufficiently, including liquid soap for dispensers and toilet/hand tissue. Supplies shall be stored in designated areas with no overstocking. Contractor shall be responsible all for restroom supplies with the quality appropriate to a fine hotel.

9.13 Excluded Supplies: The contractor is not required to supply laundry detergent for the guest laundry machines located in the Fisher House 1 and Fisher House 2, nor shall contractor be required to provide dishwasher detergent.

Section 10 Periodic Cleaning Services

10.1 Strip, Scrub, Seal and Wax Floors: Contractor shall maintain a uniform glossy appearance using non-skid wax. Floors shall be free of scuffmarks, heel marks, wax build-up, and other stains and discolorations.

10.2 Clean Interior and Exterior Windows: Clean glass surfaces; window screens, exterior frames, casings, sills and glass shall be removed (if applicable), cleaned and replaced as needed

10.3 Clean/Shampoo Carpet: All carpets shall be cleaned, including heavily soiled areas, in accordance with standard commercial practices. Cleaning solutions shall be removed from all stained items and surfaces and all items shall be returned to their original locations.

11. Requirement for Specific Tasks

11.1 Linen Laundry: Fisher House 1 and Fisher House 2 will be supplied with an inventory of linens and on an as-required basis, Fisher House 1 and Fisher House 2 will replace these linens. The contractor will not be required to replace linens, except when linens are lost and/or damaged through the negligence of the contractor. The contractor shall inventory outgoing soiled linens and re-inventory incoming clean linens and restock clean linens in linen closet. Items considered too fragile to be dry cleaned due to high temperature levels, will be cleaned by contractors using the Fisher House 1 and

Fisher House 2 washers and dryers. NOTE: Fisher House 1 and Fisher House 2 utilizes “hotel” quality linens (high thread count, satin banding.) vice hospital quality linens. Therefore, the contractor shall employ appropriate techniques to service this higher quality type of linen. All bedding will be both cleaned and pressed to a standard of a fine hotel.

11.2 Schedule: During their stay, Fisher House 1 and Fisher House 2 guests will be expected to wash on a regular basis, including their towels, sheets and pillowcases. The contractor is not responsible for cleaning guest’s linen during the stay. Once room is vacated, the contractor shall launder all linens in the room to include mattress pads and comforters. Since the “turn-around” of guest is unknown, there may be weeks when there is very little linen to clean and weeks when linen is more than substantial.

11.3 The contractor shall be responsible for pick-up and delivery of articles, as well as the return of unserviceable articles to designated point. Articles lost or damaged due to contractor negligence shall be repaired or replaced at the expense of the contractor.

11.4 The contractor assumes liability and an obligation to safeguard property utilized during the cleaning process until custody is transferred back to JAHVAMC. The contractor shall use best efforts to receive, and process estimated workloads of laundry and dry cleaning articles.

12 Contaminated Laundry

12.1 The contractor shall ensure articles identified as contaminated with potentially infectious material potentially infectious (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering. Contractor shall provide hypoallergenic laundry detergent to avoid issues for guests with allergies. shall be used upon the request of guests with allergies.

12.2 Appropriate protective equipment shall be worn during pick-up and removed immediately afterward.

At the laundering facility, similar procedures must be in place to prevent cross contamination.

12.3 During transportation, handling or during the cleaning and finishing process, clean articles shall be identified as “CLEAN” and soiled articles shall be identified as “SOILED” to avoid contact or touching. Otherwise, there is a risk of cross contamination to the clean articles.

12.4 Articles identified as contaminated with potentially infectious material shall be collected in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring.

12.5 The contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated.

12.6 The linen carts shall protect the linen from spreading microorganisms when soiled, from the environment (rain, dust, contamination) and shall have closable lids. Before the linen carts (marked “SOILED”) are moved from the storage location, linen facility, or node of transportation, the lid shall be closed to protect the linen.

12.7 Unserviceable articles: Unserviceable and non-repairable articles, shall be returned by the contractor to the JAHVAMC in a separately marked bundle after laundering or dry cleaning.

13. Cleanliness and Finish

13.1 All articles delivered by cleaning shall conform to the current industry/hospitality standards of quality, cleanliness, finish, and appearance. All bedding will be both cleaned and pressed to a standard of a fine hotel.

13.2 All bundled articles shall be delivered wrapped in a sanitary plastic film. All articles on hangers shall be encased in a plastic film cover or bag to prevent soiling during transportation and temporary storage.

13.3 Linen storage shelves shall be kept clean, neat and sanitary at all times. The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards. Linen cart shall also be identified as “CLEAN”.

13.4 Items not properly cleaned or finished to industry standards or to the standards outlined in this PWS shall be laundered at no additional cost by the Contractor. The contractor shall be responsible for ensuring the article(s) returned are identified and packaged separately for delivery after re-performance has been satisfactorily accomplished.

14 Lost/Damaged Items

14.1 The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense.

14.2 The contractor shall indemnify the JAHVAMC for any loss or damage to articles furnished for service under the contract.

14.3 Validation of any claims for loss or damage shall be made by the CO based on factual (documentary) evidence produced by the COR and/or contractor.

15 Count of Articles

15.1 The contractor shall be liable for the return of the same quantity of items and same kind of articles furnished for service under this contract.

15.2 The contractor shall utilize “each” as the primary unit of measure for tracking and accounting for all items laundered or dry-cleaned under this contract.

15.3 Transfer Slips: The contractor shall provide original slips accurately recording all pick-up and delivery transactions to the designated COR. One copy shall be retained in the contractor’s record file.

15.4 The COR will notify the contractor within 5-week days (Monday – Friday) of delivery accuracy, when compared with original pick-up slip.

16 Linen Carts: The contractor shall provide the appropriate size linen carts with wheels, solid walls, floor, and top. Contractor shall identify linen carts with “CLEAN LINEN” and “DIRTY LINEN” to avoid cross contamination.

17 52.212-4(q)-Other compliances. The contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

18. Required Security Training

18.1 All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems.

18.2 Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems.

18.3 Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training.

18.4 The contractor shall provide the COR with a copy of training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

18.5 The Certification and Accreditation (C&A) requirements do not apply, and a Security Accreditation Package is not required for this PWS.

B.3 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and

Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus.

If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR.

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

a. Information systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic PHI, outlined in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COR, and approved by the VA Privacy Service in accordance with Directive 6507, VA Privacy Impact Assessment.

b. The contractor/subcontractor shall certify to the COR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or the VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista (in Protected Mode on Vista) and future versions, as required.

c. The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the Windows Installer Service for installation to the default "program files" directory and silently install and uninstall.

d. Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.

e. The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security Program and VA Handbook 6500.5, Incorporating Security and Privacy in System Development…