36C24727Q0003 - RFQ.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

619-27-1-309-0004

36C24727Q0003 08/25/2026

Brittney Banks brittney.banks2@va.gov 09/08/2026

11:59 PM EDT

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

X

624221

$13.5 Million

N/A

X

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Augusta GA 30901

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

Department of Veterans Affairs

FMS-VA-2 (101)

Financial Services Center

P.O. Box 149971

Austin TX 78714-9971

See CONTINUATION Page

25 Bed Shelter

See Performance Work Statement and delivery schedule.

The current Wage Determination is included and will be updated each pricing period.

$0.00

See CONTINUATION Page

X 1

Jason Compton

Contracting Officer

36C24727Q0003

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

C.2 52.216-18 ORDERING (AUG 2020)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION) ALTERNATE I (NOV

2025)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (NOV

2025) (DEVIATION)

C.7 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL

LABOR RELATIONS ACT (NOV 2025) (DEVIATION)

C.8 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(DEVIATION APR 2026)

C.9 52.223-23 SUSTAINABLE PRODUCTS (NOV 2025) (DEVIATION)

C.10 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.11 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (NOV 2020)

C.12 VAAR 852.211-76 LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA

BREACH COSTS (FEB 2023) ALTERNATE I (FEB 2023)

C.13 VAAR 852.223-70 INSTRUCTIONS TO OFFERORS—SUSTAINABLE

ACQUISITION PLAN (SEP 2019)

C.14 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

E.2 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (OCT 2025) (DEVIATION)

E.5 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.8 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 ADDENDUM to 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C247

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[X] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

9,125.00 EA __________________ __________________

25 Contract beds for homeless veterans

365 days X 25 beds = 9,125 Contract Period: Pricing Period 1 POP Begin: 11-27-2026 POP End: 11-26-2027

365 days X 25 beds = 9,125 Contract Period: Pricing Period 2 POP Begin: 11-27-2027 POP End: 11-26-2028

365 days X 25 beds = 9,125 Contract Period: Pricing Period 3 POP Begin: 11-27-2028 POP End: 11-26-2029

365 days X 25 beds = 9,125 Contract Period: Pricing Period 4 POP Begin: 11-27-2029 POP End: 11-26-2030

365 days X 25 beds = 9,125 Contract Period: Pricing Period 5 POP Begin: 11-27-2030 POP End: 11-26-2031

GRAND TOTAL __________________

B.3 PERFORMANCE WORK STATEMENT

Contract Residential Services – Safe Haven Model

Central Alabama Veterans Health Care System (CAVHCS)

IDIQ Contract Period: 11/27/2026 – 11/26/2031 (with five option years)

1.0 Background

The Department of Veterans Affairs (VA) is committed to ending Veteran homelessness through a continuum of community-based residential and rehabilitative services. The Safe Haven model—designed for hard-to-reach homeless individuals with severe mental illness and/or substance use disorders—provides low-demand, 24/7 supportive housing without treatment compliance requirements.

CAVHCS’s Health Care for Homeless Veterans (HCHV) Program facilitates outreach, case management, and linkage to medical, mental health, and rehabilitative services for homeless Veterans. Contract Residential

Services under the Safe Haven model expand CAVHCS’s capacity to stabilize chronically homeless Veterans and transition them toward permanent housing.

2.0 Scope

The Contractor shall provide 24-hour, 7-day-a-week Safe Haven residential services for homeless Veterans referred by CAVHCS. Services shall include:

• Safe, community-based residential housing

• Low-demand, recovery-oriented support

• Case management utilizing motivational interviewing, harm reduction, and critical time intervention

• Access to meals, hygiene facilities, laundry, and basic supports

• Structured therapeutic, recovery, and vocational activities

• Crisis intervention, transportation, and coordination with VA

• Documentation, reporting, and compliance with VA security, privacy, and performance requirements

All services shall be delivered in accordance with VA regulations, HCHV standards, Safe Haven model requirements, and applicable federal laws.

3.0 Place of Performance

Contract Residential Service site(s) shall be located within 15 miles of:

• CAVHCS: 215 Perry Hill Rd, Montgomery, AL 36109. The facility must allow VA site visits at any time.

4.0 Performance Objectives and Task

4.1 Objective Ensure Rapid Placement in Safe Haven Housing

The Contractor shall maintain sufficient residential capacity to place Veterans on the same day as VA referral.

Tasks:

• Maintain adequate personnel to ensure resident safety.

• Provide 24/7 staffing coverage.

• Provide three meals and two snacks daily.

• Maintain laundry facilities.

• Accept same-day placements for all VA-referred Veterans.

• Admit Veterans only after receiving VA’s Release of Information and clinical documentation.

• Provide all standard residential services within the per-diem rate.

Performance Standards:

• Ability to place Veterans within 24 hours of referral.

• Beds meet spacing requirements (6 ft face-to-face or 2 ft head-to-toe).

• Facility maintains low-demand Safe Haven environment (no sobriety or treatment compliance requirements for admission or stay).

Deliverables (Task 1):

• Written description of available rooms including size, layout, and photos

Due: Within 1 day of contract award.

4.2 Deliver Safe Haven Program Services

Contractor shall operate a Safe Haven program adhering to evidence-based low-demand principles:

• Minimal rules focused on safety.

• Unrestricted access to residence.

• No mandatory treatment participation.

• High-expectation goal: stable housing and re-engagement in services.

• 80% average daily occupancy target.

4.3 Provide Ongoing Support Services.

The Contractor shall deliver supportive services throughout each Veteran’s stay, generally not exceeding six months unless VA approves an extension.

Tasks:

• Provide structured group activities (e.g., therapy groups, AA/NA, social skills training, vocational counseling).

• Provide individual counseling as needed.

• Provide health education and hygiene skill training.

• Monitor medication adherence in accordance with facility policy.

• Provide adequate space for individual and group sessions.

• Provide transportation plans for medical/mental health needs.

• Maintain a written crisis intervention plan.

• Ensure proximity to VA facility and emergency hospital as stated in Section 3.0.

Performance Standards:

• Group and/or individual services available weekly.

• Crisis interventions implemented immediately when needed.

• Transportation provided daily between 7:00am–6:00pm and for after-hours emergencies (two-hour notice).

Deliverables (Task 3):

• Detailed staffing and service plan

Due: Beginning 1 day after contract award.

4.4 Provide Accurate Billing & Status Reports

The Contractor shall maintain detailed records and submit monthly invoices and census status reports.

Tasks:

• Monthly billing: veteran name, dates of service, contract number, PO number, daily fee.

• Maintain records for VA review (quality assurance, utilization review).

• Report Veteran discharges within 24 hours; provide discharge forms within 72 hours.

• Complete housing and service plans within one week of admission.

Deliverables (Task 5):

• Monthly status reports

• Quarterly quality assurance documentation

Due: Monthly, first due 30 days after award; quarterly thereafter

4.5 Compliance with VA Requirements

The Contractor shall comply with:

• 38 CFR 17.34a: VA Patient’s Bill of Rights.

• 38 CFR 17.707(b): Non-discrimination in housing/services.

• HIPAA and Privacy Rules (BAA required).

• VA information security standards (FISMA, NIST, A-130).

• Background investigations (SAC level).

• OIG exclusion list checks for all personnel.

• Emergency notification protocols.

• Mandatory HMIS data entry requirements

5.0 Transportation Requirements

Contractor shall provide transportation:

• To/from VA appointments at 215 Perry Hill Road, Montgomery, AL 36109, 7:00am–6:00pm

• From local hospitals for after-hours admissions (6:00pm–7:00am) with two-hour notice

Drivers shall comply with conduct, safety, and security rules.

6.0 Security Requirements

• Store, transmit, and transport VA sensitive information only in encrypted form.

• Use VA-approved PKI systems when exchanging data.

• Maintain secured facility grounds (bars, fencing).

• Retain records at least 3 years after discharge.

• Prevent staff conduct violations (e.g., substance use, weapons, gambling, unsafe behavior).

7.0 Inspection & Quality Assurance

CAVHCS will conduct pre-award inspection, quarterly inspections under the QASP, and unscheduled inspections at any time. Contractor shall correct deficiencies within specified timeframes. Inspections will assess facility safety and hygiene, resident well-being, staff interaction quality, adequacy of meals and activities, and accuracy of Veteran records.

8.0 Referrals & Authorizations

• Only authorized CAVHCS clinical personnel may initiate referrals or changes.

• Contractor must follow admission, absence, cancellation, and discharge rules as stated.

• Unauthorized absences over 48 hours are non-reimbursable unless VA approves otherwise.

9.0 Deliverable Timetable Summary

Deliverable Due Date

Housing Availability Package Within 1 day of contract award

Support Services Implementation Within 1 day of award

Monthly Billing & Status Reports Monthly, beginning 30 days from award

Quarterly Quality Assurance Documentation Quarterly

10.0 General Requirements

The Contractor agrees to provide Contract Residential Safe Haven services in accordance with all VA policies, federal laws, and the terms of this PWS. All services must meet VA quality, safety, and confidentiality standards.

Quality Assurance Surveillance Plan (QASP)

Introduction

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor actions while implementing this Statement of Work (SOW). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Service Delivery Summary (SDS) in this contract.

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

The QASP is based on the premise, the government desires to maintain a quality standard in providing primary care/mental health services to its patients. The resulting contract is considered the best means of achieving that objective.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor through contract modification.

Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

Purpose

The Contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is Quality Assurance (QA) to ensure contract standards are achieved.

GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

Organization or Agency: Department of Veterans Affairs, VISN 7 Network Contracting

b. Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf.

Assigned COR: Ariel Underwood, LICSW-PIP, COR

Organization or Agency: Central Alabama Veterans Health Care System

1. CONTRACTOR REPRESENTATIVES

The following employee(s) of the contractor serve as the contractor’s program manager(s) for this contract.

Primary:

Alternate:

2. PERFORMANCE STANDARDS

The contractor is responsible for performance of ALL terms and conditions of the contract. CORs will provide contract progress reports quarterly to the CO reflecting performance on this plan and all other aspects of the resultant contract. The performance standards outlined in this QASP shall be used to determine the level of contractor performance in the elements defined. Performance standards define desired services. The Government performs surveillance to determine the level of Contractor performance to these standards.

The Performance Requirements are listed below. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the standard and assign a rating. At the end of the performance period, these ratings will be used, in part, to establish the past performance of the contractor on the contract.

Accessibility: Transitional housing services for homeless Veterans shall be provided in accordance with a plan of care and by designated housing staff.

Supervision shall be provided in accordance with

VA policy and regulations pertaining to Healthcare for

Homeless Veterans.

Section C The Contractor shall be responsible for admitting Veterans, assessing

Veterans, (including initial and ongoing assessments), coordinating supervision, evaluating the care and services provided, discharge planning.

The Contractor shall be responsible for providing supervision twenty-four hours a day, seven days a week in accordance with VA policy and regulations.

Contractor must ensure that

Veterans will have access to the facility at all times.

Management of Program Dropout:

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected.

Additionally, at the government’s discretion, chose any time, announced or unannounced to have

VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter will result in a negative performance rating and 3% deduction of

1 monthly invoice.

The contractor shall conduct treatment and discharge planning reflecting a team assessment of health, social and vocational needs and the involvement of resident and appropriate community resources in resolving problems and setting goals.

The contractor shall comply with the principles listed in 38

CFR 17.707(b) to provide

PERFORMANCE MEASURE PWS REQUIRED STANDARD ACCEPTABLE SURVEILLANCE DISINCENTIVE OR

REFERENCE

PARAGRAPH

QUALITY LEVEL

(AQL)

METHOD DEDUCTION

housing and supportive services in a manner that is free from religious discrimination.

The contractor shall notify

CAVHCS immediately when a medical emergency occurs that requires hospitalization of a patient receiving care at VA expense. It is agreed that the

Veteran will be readmitted to the appropriate VA facility.

When such readmission is not feasible because of the nature of the emergency, it is agreed that hospitalization in a non-federal hospital may be accomplished provided the CAVHCS authorization is obtained. If hospitalization of a non-emergency nature is required it is agreed that readmission to the

CAVHCS will be accomplished promptly.

The contractor shall notify the

CAVHCS through staff of any high-risk situation including veterans with suicidal and/or homicidal threats or ideation, episodes of physical or sexual violence, sexual activities, safety concerns, drug activities so that appropriate coordination of care can be facilitated.

Facility: Maintain a clean, sanitary, and safe environment.

Section C - Clean, sanitary and safe housing shall be provided to

Veterans at all times.

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure

Three (3) or more documented deficiencies per quarter shall result in

- The facility shall include appropriate space for clothing and personal items (dresser, closet space, chair, and mirror)

- Indoor recreation/ lounging areas shall be provides for

Veterans.

- Contractor shall make available to Veterans computer with internet access and land line telephone.

- The Contractor shall provide adequate on-site laundry facilities for Veterans to do their own laundry.

- The Contractor shall provide adequate detergent when

Veteran is unable to purchase due to lack of money. Health and personal hygiene items shall be make available to residents who cannot provide the necessary items for themselves.

These items include: sheets, pillows, comforters, towels, wash cloths, linen, soap, tooth paste, etc.

facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

a negative performance rating

Provide Supportive

Services: Contractor shall provide supportive group services as required.

Section C – The Contractor shall provide:

(1) Supportive social services, in collaboration with the HCHV program staff, or other contract resources.

(2) Discharge planning – 80% of Veterans discharged from the program enter into permanent and affordable housing.

(3) Instruction in and assistance with personal hygiene.

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter will result in a negative performance rating and 3% deduction of 1 monthly invoice.

(4) Monitoring of medications, including locked storage for medication.

(5) Support for an alcohol/drug abuse free lifestyle by maintaining a drug and alcohol free environment.

(6)Assistance with employment search and job placement.

(7) Locked medication storage for all Veteran medication

(8) Signed daily medication log for all dispersed medication.

Dietary: The dietary needs of all Veterans shall be met in accordance with sound nutritional and medical standards.

Section C (1) At least 3 nutritious meals shall be served daily, at regular times.

(2) Contractor shall provide the residence with food staples such as condiments, rice, sugar, snacks, fresh fruit, etc. These items should be replenished as needed.

(3) Food items shall be prepared, served, and stored under sanitary conditions.

(4)Sanitary procedures shall be established and maintained for washing dishes, cleaning equipment and work areas, and for proper wasted disposal.

(5) The dietary needs of

Veterans with verified medical dietary restrictions will be accommodates, i.e. artificial sweetener available diabetics, adequate supply of fresh fruits and vegetables for vegans, etc.

(6) Menus must be updated and posted weekly in the housing unit

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter shall result in

(7) Veterans’ ability to obtain or utilize food stamps shall not be considered

Records & Reports:

An individual client record shall be maintained on each

Veteran admitted under this agreement; which shall include, in addition to reasons for referral, documentation of

Veterans’ progress within the program. This record should also include sign-in sheets where applicable.

Section C and H

Specific items to be delivered by VA Contractor including any records/reports and manuals to be provided to VA:

(1) All essential identifying data relevant to the resident and his/her family including a socio-cultural assessment.

(2) Data relating to the resident’s admission.

(3) Documentation of medication distribution shall be place in the resident’s record on a weekly basis to include

Contractor’s signature, Veteran’s signature date, and time the medication was taken.

(4) Copies of any medical prescriptions issued by VA physicians, including any orders for medications to be taken, if any.

(5) Reports of periodic staffing by treatment team.

(6) Discharge summaries on each resident who leaves the program, to include reason for leaving, the resident’s future plans and follow-up locator information.

(7) Individual case records will be maintained In confidence, as required by title 42, U. S. C., Part II – “Confidentiality of Alcohol and Drug

Abuse Patient Records”.

100% during quarterly rating period.

During weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter shall result in

(8) Records must be accessible to the evaluation study required by congress. (9) Periodic reports must be provided to the

VA, e.g., Fiscal Accountability, as required.

(10) Monthly list of Veterans discharge, with date of discharge, shall be submitted to the VA. The VA is to be notified of discharges within 24 hours of discharge, either telephonically, email or fax the information to (334)724-6764.

Discharge summaries are to be provided to the VAMC HCHV

Liaison within 5 days of discharge from the program.

(11) Customer Satisfaction questionnaires shall be delivered to the Contracting

Officer Technical

Representative (COR) on a monthly basis.

Staffing: Contractor shall provide appropriate licensed staff to insure contract deliverables are met the duration on the contract.

Section C (1)Program will be staffed with the appropriate number of licensed professionals to provide for and meet program standards.

(2) At a minimum, there must be one (1) full-time administrative staff member or his/her staff designee on duty at the premises or residing at the house and available for emergencies

24 hours/day, 7 days/week.

(3) All staff vacancies must be reported to the VA Liaison

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter will result in a negative performance rating and 3% deduction of 1 monthly invoice.

and/or COR within 24 hours of

Contractor’s knowledge and must be filled within 30 days.

Transportation:

Contractor shall provide transportation services as required.

Section C (1) Contractor shall provide the

Veteran with transportation to recovery focused activities, community and VA appointments, and employment activities (search, interviews, and to/from place of employment when secured).

(2) Contractor shall provide information and instruction on the use of public transportation, if Veteran chooses to utilize this mode of transportation as an option.

(3) Contractors staff will ensure that Veterans do not miss appointments due to lack of transportation

100% during quarterly rating period.

During interviews with Veterans and weekly/biweekly visits and random sampling of records, the VA will ensure facility compliance to the SOW and request that any deficiencies be corrected. Additionally, at the government’s discretion, chose any time, announced or unannounced to have VA personnel inspect the

Contractor’s facility.

Three (3) or more documented deficiencies per quarter shall result in

1. SURVEILLANCE METHODS: The government’s QA person and the COR shall use the surveillance methods listed below in the administration of this QASP.

a. Direct Observation - Direct observation shall be performed periodically or through 100% surveillance. All performance standards.

b. Periodic Inspection - Evaluate outcomes on a periodic basis. Inspections may be scheduled daily, weekly, monthly, quarterly, annually or unscheduled, as required. All performance standards.

c. Progress or status meetings - All performance standards.

d. Complaints - Complaints from agency personnel shall be passed to the Contractor’s quality control inspector (QCI) for correction. All performance standards.

Standard: Customer complaints shall not exceed the thresholds cited above for each performance objective. The government’s QA personnel shall notify the Contracting Officer (CO) for appropriate action.

2. DOCUMENTING PERFORMANCE

a. Acceptable Performance – The government shall document performance. Any report may become a part of the supporting documentation for any contractual action.

b. Unacceptable performance – When unacceptable performance occurs, the COR shall inform the

Contracting Officer. The Contracting Officer will notify the Contractor and that notice shall be in writing unless circumstances necessitate verbal communication.

When the CO determines formal written communication is required, the COR shall prepare a Contract

Discrepancy Report (CDR) and present it to the contracting officer. In turn, the CO shall present the

CDR to the Contractor’s contracting personnel.

The Contractor shall acknowledge receipt of the CDR in writing. The CDR shall specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CDR shall also state how long, after receipt, the

Contractor has to present this corrective action plan to the CO. The government shall review the

Contractor’s corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

Surveillance: The government evaluator shall evaluate the services required by each deliver/task order to ensure complete compliance.

Procedures: The government evaluator shall inspect to ensure Contractor compliance with the appropriate section of the SOW periodically. The evaluator shall record results of inspection, noting the date & time of inspection. If inspection indicates unacceptable performance, the government evaluator shall notify the CO and/or QCI of the deficiencies and have QCI correct those deficiencies. Contractor shall be given notification to correct the deficiencies within a reasonable amount of time, on a case-by-case basis. The CO shall have the final authority on the amount of time the Contractor has to correct the deficiency. The evaluator shall not issue a receiving report accepting the services for the month in question until all deficiencies have been corrected.

CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER 2. REPORT NUMBER FOR THIS

DISCREPANCY

3. TO: (Contracting Officer) 4. FROM: (Name of COR)

5. DATES

a. CDR PREPARED b. RETURNED BY

CONTRACTOR:

c. ACTION COMPLETE

6. DISCREPANCY OR PROBLEM (Describe in detail. Include reference to PWS Directive; attach continuation sheet if necessary.)

7. SIGNATURE OF COR Date:

8. SIGNATURE OF CONTRACTING OFFICER Date:

9a. TO (Contracting Officer) 9a. FROM (Contractor)

10. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS

TO PREVENT RECURRENCE. (Cite applicable quality control program procedures or new procedures. Attach continuation sheet(s) if necessary.)

11. SIGNATURE OF CONTRACTOR REPRESENTATIVE Date:

12. GOVERNMENT EVALUATION. (Acceptance, partial acceptance, reflection. Attach continuation sheet(s) if necessary.)

13. GOVERNMENT ACTIONS (Acceptance, partial acceptance, reflection. Attach continuation sheet(s) if necessary.)

14. CLOSE OUT

NAME TITLE SIGNATURE DATE

CONTRACTOR

NOTIFIED

COR

CONTRACTING

OFFICER

FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

The frequency of measurement is defined in the contract or otherwise in this document. The government (COR or CO) will periodically analyze whether the frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Reporting.

The COR shall communicate with the Contractor and will provide written reports to the Contracting

Officer quarterly (or as outlined in the contract or COR delegation) to review Contractor performance.

COR and Contractor Agreement of QASP

SIGNED:

COR NAME/TITLE DATE

SIGNED:

CONTRACTOR NAME/TITLE DATE

ARIEL UNDERWOOD UNDERWOOD

Digitally signed by ARIEL

Date: 2026.03.25 16:51:48 -05'00'

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

(a) Definitions. The clause at Federal Acquisition Regulation (FAR) 52.202-1, Definitions, is incorporated by reference.

(b) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The

Government must exercise its post acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(c) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31

U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(d) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(e) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause FAR 52.233-1, Disputes, which is incorporated in this contract by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence. Examples of occurrences include acts of God or the public enemy, acts of the

Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. When an excusable delay occurs, the Contractor shall—

(1) Notify the Contracting Officer in writing as soon as possible;

(2) Remedy the delay as quickly as possible; and

(3) Notify the Contracting Officer when the occurrence is over.

(g) Invoice. The Government will handle invoices according to the Prompt Payment Act (31

U.S.C. 3903) and 5 CFR part 1315. The Contractor shall submit invoices to the address designated in the contract to receive invoices. An invoice must include the information required by 5 CFR part 1315.9(b).

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees, and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark, or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date that appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(4) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable;

(D) Contractor point of contact; and

(ii) Provide a copy of the remittance and supporting documentation to the Contracting

Officer.

(5) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the

Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by FAR part 33 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see FAR part 32).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a termination for cause.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on-

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures for interest credits prescribed in FAR part 32 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon—

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the

Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. The Government will send a cure notice to the Contractor, unless the reason for the termination is late delivery. In the event of termination for cause, the

Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered under this contract are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain

Federal contracts; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C.

chapter 87, Kickbacks; 49 U.S.C. 40118, Government-financed air transportation; and 41 U.S.C.

chapter 21 relating to procurement integrity.

(r) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Disputes, Payments, Invoice, Compliance with Laws Unique to Government

Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) Other contract clauses incorporated in the solicitation or contract;

(4) Addenda to this solicitation or contract,

(5) Solicitation provisions incorporated in the solicitation.

(6) Other paragraphs of this clause.

(7) Other documents, exhibits, and attachments; and

(8) The specification.

(s) Unauthorized obligations.

(1) Except as stated in paragraph (s)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service

(TOS), or similar legal instrument or agreement, that includes any clause requiring the

Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government-authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (s)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(t) Comptroller General examination of record. This paragraph applies if this contract was awarded using other than sealed bid procedures and is in excess of the simplified acquisition threshold on the date of award of this contract.

(1) The Comptroller General of the United States, or an authorized representative of the

Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices, at all reasonable times, the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR part 4, longer period required by statute, or periods specified in other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This clause does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(u) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

852.219-75

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from through .

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the

Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of Clause)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than , the…