36C24726R0123 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 118

0001 10-21-2026

36C247

Department of Veterans Affairs Ralph H. Johnson VA Medical Center 109 Bee Street Charleston SC 29403-5799

109 Bee Street

To all Offerors/Bidders

36C24726R0123

X

X X

See CONTINUATION Page

X 1

Thomas Nicholls Contracting Officer

See attached document: Solicitation-36C24726R0123-Amendment-.

Responses to Offeror Questions

Solicitation 36C24726R0123 — Ground Wheelchair Transportation Services, Ralph H.

Johnson VA Medical Center

1. Historical Workload / Trip Volume Data

Q: Estimated average daily/weekly/annual one-way trips; peak simultaneous requests?

A1: The Government's estimated quantities are set forth in Section B.3 of the solicitation. This is a new contract and historical usage data is not available. The Government does not maintain a separate peak-simultaneous-request metric; offerors should size their fleet and dispatch capacity to the Section B.3 estimated quantities and the performance standards in the PWS.

Q: Do Section B.3 quantities represent anticipated annual volume?

A2: Yes. The quantities in Section B.3 are the Government's estimate of annual usage for each ordering/pricing period and impose no obligation beyond the stated guaranteed minimum.

Q: Historical 12-month workload — trips by month, day-of-week/time-of-day distribution, average trip distance, % trips exceeding 25 miles, % trips originating/terminating outside

SC?

A3: This is a new requirement; the Government does not have 12 months of historical trip data to provide. Offerors should base proposals on the estimated quantities and service area described in the PWS.

Q: New requirement or follow-on? If follow-on: contract number, incumbent, value, pricing structure?

A4: "This is a new requirement; there is no incumbent contract.

Q: Principal facilities/CBOCs/CLCs and geographic areas generating greatest demand?

A5: See Delivery Schedule (B.4), Place of Performance, which identifies the facilities. The Government does not rank facilities by demand volume; offerors should assume service may be required to any location within the stated catchment area at any time.

2. Pricing, Billing & Invoicing

Q: PWS 20.1 references an unidentified PRS labor category — which WD 2015-4427 occupation code applies to wheelchair van drivers?

A6: The applicable occupation code is 31290 Shuttle Bus Driver.

Q: 15-minute grace period (PRS item 8) vs. 30 minutes (PWS 9.7/10.5, CLIN x003) — which governs?

A7: The governing standard is a 30-minute grace period, as stated in PWS 9.7, PWS 10.5, and the PRS (Performance Objective 8), all of which are consistent in the current solicitation.

Q: Tolls included in rates (10.1.2) vs. billed separately (10.10) — which governs?

A8: The governing provision is PWS 10.1.2— tolls are included in the base rate.

Q: CLIN x002 mileage — one-way trip distance minus base miles, or distance beyond a 25-mile radius of the VAMC?

A9: CLIN 0002/1002/2002/3002/4002 mileage is calculated on one-way trip distance in excess of 25 miles (trip-distance method), per the formula stated in PWS 10.3: total one-way travel distance minus the 25 base-rate miles. The Government will correct the 'radius' terminology appearing elsewhere in PWS 10.3 and in the CLIN descriptions in Section B.3 by amendment, to consistently reflect the trip-distance method.

Q: Confirm dry runs (6.1(l)) and cancellations (10.4.1/10.4.2) are both billed at CLIN x001 with no mileage.

A10: Confirmed. Dry runs and en-route/post-arrival cancellations are invoiced at the CLIN x001 base unit price only; no mileage charge applies to either.

Q: Does the 30-minute grace period in PWS 9.7 ("ambulance services") apply to wheelchair transport?

A11: Yes. PWS 9.7 states the 30-minute waiting grace period applies to 'all wheelchair services,' consistent with PWS 10.5 and the PRS. This is confirmed in the current solicitation text.

Q: Confirm no separate night/weekend/holiday rate; all trips billed at B.3 unit prices. A12:

Confirmed. There is no differential rate for after-hours, weekend, or holiday service. All trips are billed at the unit prices established in Section B.3 regardless of time of service.

Q: Confirm invoices submitted through VA Financial Services Center (Tungsten) under VAAR 852.232-72; VetRide trip records required with each invoice?

A13: Confirmed. Invoices shall be submitted electronically in accordance with VAAR 852.232-

72. Supporting VetRide trip records are not required to be separately attached to each invoice but must be available for reconciliation by VA staff upon request, consistent with the invoice review process described in the PWS.

3. Vehicles & Equipment

Q: Will ADA-compliant (49 CFR Part 38) rear/side-entry ramp vans be accepted in addition to platform-lift vehicles per PWS 11.18?

A14: Yes. A vehicle equipped with an ADA-compliant ramp meeting 49 CFR Part 38 is an acceptable alternative to a platform-lift vehicle, provided it meets all other requirements in PWS Section 11, including securement of the wheelchair and occupant under PWS 11.17 and 11.20.

Offerors must state the vehicle type and securement system proposed.

Q: Minimum wheelchair-passenger capacity per vehicle, or is one wheelchair passenger plus escort sufficient?

A15: There is no minimum wheelchair-passenger capacity per vehicle beyond what is stated in the PWS. A vehicle accommodating one wheelchair passenger plus one authorized escort satisfies the requirement, consistent with PWS Section 14.1 (one attendant/caregiver permitted at no additional charge).

Q: Restrictions on vehicle age, model year, or maximum mileage beyond the PWS?

A16: There are no restrictions on vehicle age, model year, or maximum mileage in this solicitation. PWS Section 11 (Vehicle Requirements) sets conditional/functional standards (operable equipment, clean condition, safety compliance) but does not impose an age or mileage ceiling.

Q: Is a minimum number of dedicated (including backup) vehicles required?

A17: The PWS does not specify a minimum fleet size; offerors shall propose a fleet sufficient to meet the performance standards (timeliness, backup-vehicle response to breakdowns) described in the PWS.

4. Vehicle Acquisition, Mobilization & Personnel Start-Up

Q: Must offerors possess/lease vehicles at proposal submission, or may the awardee acquire after award?

A18: Offerors are not required to possess or have vehicles under lease at the time of proposal submission. The awardee may acquire or lease the necessary vehicles following contract award, provided all vehicle requirements are met prior to the performance start date.

Q: Given the December 1, 2026 start, will a mobilization/phase-in period be allowed? A19:

No separate mobilization or phase-in period is contemplated beyond the time between contract award and the December 1, 2026 performance start date. Offerors should plan vehicle acquisition, inspections, and personnel onboarding to be complete by that date. However, offerors should be aware that the actual performance start date is contingent upon completion of the Government's pre-award review and approval process, including the source selection decision, pre-award clearance, and contract execution. Should these pre-award steps extend beyond the current schedule, the performance start date may be adjusted accordingly; this would not, by itself, constitute or entitle the awardee to a separate mobilization or phase-in period beyond what is stated above.

Q: May personnel begin work once background investigations are initiated but pending adjudication (PWS 4.9)?

A20: Personnel who require access to Department of Veterans Affairs computer systems, or who come into contact with veterans or beneficiaries, must be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance. This requirement applies to subcontractor personnel who require the same access. The position sensitivity for this service is LOW RISK, and the required level of background investigation is National Agency Check with Written Inquiries.

Initiating an investigation does not by itself satisfy this requirement. If an investigation is not completed by the contract start date, the contractor is responsible for the actions of those individuals. Offerors should plan personnel onboarding so that favorable adjudications are complete before any individual performs services under the contract.

Q: Anticipated contract award date?

A21: The anticipated award date is on or before December 1, 2026, to allow for the contracted performance start date. This is an estimate only and is subject to change based on the acquisition schedule.

5. Business Location, State Licensing & Interstate Operations

Q: Are out-of-state businesses eligible to compete?

A22: Yes. There is no requirement that an offeror be headquartered or physically established in South Carolina to be eligible to compete, provided the offeror meets all other solicitation requirements (including SDVOSB certification).

Q: Must an out-of-state business be registered/licensed in SC at submission or award, or can this follow before performance?

A23: Registration and licensing to do business in South Carolina, if required by state law, must be completed prior to the commencement of performance. It is not required at the time of proposal submission or contract award.

Q: Specific SC registrations, transportation permits, or operating authorities required?

A24:The Government does not impose additional SC-specific transportation permitting requirements beyond what state law independently requires of a wheelchair/non-emergency medical transportation provider. Offerors are responsible for determining and obtaining any state-required permits or operating authority.

Q: Must the contractor hold separate registrations/authorities in SC, GA, and NC given the multi-state catchment area?

A25: Offerors are responsible for complying with the licensing and registration requirements of each state in which they perform work under this contract, to the extent required by that state's law. The Government does not independently impose multi-state registration requirements beyond applicable state law.

Q: Must interstate licensing be documented with the proposal, at award, or before commencing interstate service?

A26: Interstate licensing/operating authority documentation, to the extent required, must be in place before the contractor commences interstate service; it is not required to be submitted with the proposal or at the time of award.

Q: Additional vehicle registration, driver licensing, or insurance requirements for trips crossing state lines?

A27: No requirements beyond those generally applicable under state law and the insurance minimums stated in response to Section 6 below.

6. Insurance Requirements

Q: Minimum limits for auto liability, general liability, bodily injury, property damage, workers' comp, and professional/medical liability (VAAR 852.228-71)? Must VA be named as certificate holder/additional insured?

A28: The minimum insurance requirements are those stated in VAAR 852.228-71(b): general liability and automobile liability of not less than $200,000 per person and $500,000 per occurrence for bodily injury, and $20,000 per occurrence for property damage. PWS Section

14.5 (Indemnification and Insurance) incorporates VAAR 852.228-71 by reference and does not state a different figure. Workers' compensation shall conform to applicable state law. There is no requirement that the VA be named as certificate holder or additional insured unless otherwise stated in the solicitation.

Q: Separate/increased limits for wheelchair passengers or interstate operations?

A29: No. The insurance minimums stated above apply regardless of passenger type or whether the trip crosses state lines.

Q: Must insurance be fully effective at proposal submission, or is evidence of binding coverage at award/commencement acceptable?

A30: Insurance coverage documentation must be submitted with the proposal, not at award.

Per Section E.1(h) of the solicitation, failure to provide evidence of insurance coverage documentation in compliance with VAAR 852.228-71 at the time proposals are due will result in automatic rejection of the proposal without further evaluation. There is no option to submit this documentation later than proposal submission.

Q: Specific additional-insured endorsements or documentation required with the proposal?

A31: Yes. Insurance coverage documentation demonstrating full compliance with VAAR 852.228-71 must be submitted with the proposal at the time proposals are due. Failure to provide it will result in rejection of the proposal without evaluation (Section E.1(h)). Offerors may not submit this documentation after the proposal due date.

7. Subcontracting & Teaming

Q: May an eligible SDVOSB prime engage a non-SDVOSB subcontractor for dispatch coordination, scheduling, and subcontractor oversight (FAR 52.219-14 / VA subcontracting limits)?

A32: Yes, provided the prime SDVOSB complies with the applicable limitations on subcontracting at VAAR 852.219-75 (not paying more than 50% of the amount paid by the Government to firms that are not listed as SDVOSBs/VOSBs in SBA's certification system).

Dispatch coordination, scheduling, and oversight performed by a non-SDVOSB subcontractor would count toward that 50% limitation.

Q: May a prime utilize multiple qualified wheelchair-accessible transportation companies to cover the geographic area, subject to subcontracting limits?

A33: Yes, provided the prime remains in compliance with the limitations on subcontracting at VAAR 852.219-75 and all other solicitation and contract requirements, including maintaining overall responsibility for performance.

8. Proposal Evaluation — Relevant Experience (Factor 1 / Section E.1)

Q: May a prime include experience from its proposed operating subcontractors when responding to Section E.1?

A34: Yes. An offeror may submit a reference contract performed by a proposed subcontractor.

For each such reference, the narrative must clearly state that the work was performed by the subcontractor and not by the offeror, and must identify whether the subcontractor was the prime contractor or a subcontractor on that reference contract. The narrative must also include all other Factor 1 information required by Section E.1, paragraph 2.a. Failure to provide this disclosure may be viewed as evidence that the offeror lacks experience, as stated in that section.

Q: Will the VA consider (a) subcontractor/third-party-vendor experience with a VA facility program, and (b) network provider agreements with healthcare transportation brokers serving Medicaid/commercial members, as relevant experience?

A35: (a) Yes. Experience of a subcontractor or third-party vendor with a VA facility program may be submitted as relevant experience, subject to the disclosure requirements described in the response above.

(b) Network provider agreements with healthcare transportation brokers may be submitted.

Such an agreement will be considered relevant only to the extent the narrative shows that the offeror performed contracted wheelchair transportation services under that agreement, and that the services involved comparable volume, geographic scope, and patient population to the services required under this solicitation, as described in Section E.2, Factor 1. A network agreement alone, without evidence of wheelchair transportation performed under it, will not be considered. The submission must include all Factor 1 information required by Section E.1, paragraph 2.a.

9. Proposal Submission Mechanics

Q: May the signed SF 1449, BAA (D.1), and VAAR 852.219-75 certificate be signed digitally?

A36: Yes. Digital signatures are acceptable for the SF 1449, the Business Associate Agreement, and the VAAR 852.219-75 Limitations on Subcontracting Certificate of Compliance, provided the digital signature is applied by an individual authorized to bind the offeror.

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24726R0123 10-15-2026

Thomas Nicholls 8435775011 11-16-2026

0800 EDT

36C247

Department of Veterans Affairs Ralph H. Johnson VA Medical Center

X 100

485991

$19 Million

NET 30

N/A

See Delivery Schedule

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971

GROUND WHEELCHAIR TRANSPORTATION SERVICES

CHARLESTON VA MEDICAL CENTER

THIS SOLICITATION IS SET ASIDE FOR SERVICE DISABLED -VETERAN

Owned SMALL BUSINESSES

PERIOD OF PERFORMANCE: 12/01/2026 - 11/30/2031

Please reference 52.216-19 ORDER LIMITATIONS For minimum and maximum order limits.

Per Acquisition Regulation 52.219-14 incorporated in this solicitation and the resulting contract, Offers are solicited only from eligible Service-Disabled Veteran-Owned small business concerns (“SDVOSBs”). Offers received from entities that are not listed as certified SDVOSBs in the SBA certification database at https://veterans.certify.sba.gov/ at the time of offer and at the time of award shall not be considered for evaluation or award.

X X

Thomas Nicholls Contracting Officer

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PERFORMANCE WORK STATEMENT (PWS)

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

B.4 DELIVERY SCHEDULE ............................................... Error! Bookmark not defined.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.216-18 ORDERING (AUG 2020)

C.5 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.6 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.7 52.219-14 LIMITATIONS ON SUBCONTRACTING

C.8 52.219-27 NOTICE OF SET-ASIDE FOR, OR SOLE-SOURCE AWARD TO, SERVICE-

DISABLED VETERAN-OWNED SMALL BUSINESS (SDVOSB) CONCERNS ELIGIBLE

UNDER THE SDVOSB PROGRAM. (FEB 2024)

C.9 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (NOV 2025)

(DEVIATION)

C.10 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL

LABOR RELATIONS ACT (NOV 2025) (DEVIATION)

C.11 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY

2014)

C.12 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS. . 56

C.13 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.14 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 BUSINESS ASSOCIATE AGREEMENT BETWEEN THE DEPARTMENT OF

VETERANS AFFAIRS VETERANS HEALTH ADMINISTRATION, , AND

D.2 WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (OCT 2025) (DEVIATION)

E.3 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.4 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE

(JAN 2008)

E.5 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018) .. 83

E.6 TYPE OF CONTRACT (APR 1984)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

A.1 PRICE/COST SCHEDULE ......................................... Error! Bookmark not defined.

ITEM INFORMATION .................................................. Error! Bookmark not defined.

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C247

Ralph H. Johnson VA Medical Center 109 Bee Street Charleston SC 29403-5799

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or [] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

0001 10/21/2026

B.2 PERFORMANCE WORK STATEMENT (PWS)

Wheelchair Service for Ralph H. Johnson VA Healthcare System

(Non-Personal Services)

1. GENERAL. This is a non-personnel services contract in which the contractor shall provide wheelchair transportation service for VA Medical Centers. The government shall not exercise any supervision or control over the contract service providers performing the services herein.

2. SCOPE SUMMARY. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide wheelchair transportation service for VA Medical Centers as established in this Performance Work Statement (PWS).

The contractor shall adhere to all applicable Federal, State, and Local laws, rules, regulations, and procedures as required to perform services under this contract. The contractor shall furnish the vehicles necessary to provide full and complete coverage for pick-up and delivery of all Veteran patients requiring transport in accordance with the terms and conditions of this contract for the locations specified herein.

The contractor shall be responsible for providing patient pick-up and delivery as necessary from community hospitals and VA facilities within and outside the service area which may include personal residence of the patient and other locations as requested by the authorized government representative(s) designated in writing by the COR and/or CO.

3. PERIOD OF PERFORMANCE. The performance period is summarized as follows:

Pricing Period 1: 12/1/2026 to 11/30/2027 Pricing Period 2: 12/1/2027 to 11/30/2028 Pricing Period 3: 12/1/2028 to 11/30/2029 Pricing Period 4: 12/1/2029 to 11/30/2030 Pricing Period 5: 12/1/2030 to 11/30/2031

4. GENERAL REQUIREMENTS.

4.1 Quality Control: The Quality Control Plan (QCP) is a pre-award deliverable required only from the apparent successful offeror — it is not a proposal submittal required of all offerors at the time proposals are due, and it is not an evaluation factor under Section E. After the Contracting Officer has identified the apparent successful offeror but before contract performance begins, the Contracting Officer shall request the QCP from that offeror only, and that offeror shall submit its QCP within 14 calendar days of the CO's request. Award shall not be made until an acceptable QCP has been submitted and accepted. After acceptance of the quality control plan, the contractor shall immediately notify the contracting officer of any proposed changes to their quality control program and submit a change request in writing to the contracting officer. The contractor shall furnish copies of these records if requested by the Contracting Officer, COR, or individual(s) designated by the COR and/or CO in writing. The contractor's quality control program shall include the following:

4.1.1 An inspection plan outlining all services defined in this contract. The inspection plan shall specify the areas to be inspected on both a scheduled and unscheduled basis, how often inspections shall be accomplished, and the title of the individual(s) who shall perform inspections.

4.1.2 The methods for identifying and preventing deficiencies in the quality of services being performed before the level of performance becomes unacceptable.

4.1.3 The on-site records of all inspections conducted by the contractor and corrective actions taken.

4.1.4 The on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract.

4.1.5 The methods of identifying and preventing vehicle breakdowns, including a detailed procedure for alternative transportation of patients in the event of mechanical breakdown of any vehicle.

4.1.6 The on-site records identifying the character, security and background checks, current driving records, physical capabilities, certifications, and ongoing training of each employee performing services under this contract. This will include training in the safe and proper transport of beneficiaries and the necessary healthcare training, i.e., Health Insurance Portability and Accountability Act (HIPAA), Privacy Training for each employee performing services under this contract.

4.1.7 The methods of identifying and preventing communication breakdowns. A detailed procedure for alternative communications in the event of electronic and mechanical breakdown of communications.

4.1.8 The on-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects cause interruption of performance of the contract.

4.2 Quality Assurance. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

4.3 Federally Recognized Holidays. The contractor may be required to provide service on Federally recognized holidays in accordance with the terms and conditions established in this PWS to include but not limited to the following:

a) New Year’s Day

b) Martin Luther King Jr.’s Birthday

c) President’s Day

d) Memorial Day

e) Juneteenth

f) Independence Day

g) Labor Day

h) Columbus Day

i) Veteran’s Day

j) Thanksgiving Day

k) Christmas Day

l) Any other presidentially declared holiday

4.4 Hours of Operation. The contractor shall be available to provide wheelchair service 24-hours per day, 7 days a week, 365 days per year. The majority of services under this contract are anticipated to be performed Monday through Saturday from 0500-EST to 2100-EST but limited service may be required at any time (to include weekends and holidays). Limited services may be required at any time, to include weekends and Federal holidays, which shall be performed at the unit prices in Section B.3. The contractor shall provide services in accordance with the terms and conditions of this contract. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

4.5 Place of Performance. The contractor shall furnish the vehicles necessary to provide full and complete coverage for pick-up and delivery of all Veteran patients requiring transport in accordance with the terms and conditions of this contract for the locations specified herein. The contractor shall be responsible for providing patient pick-up and delivery as necessary from community hospitals and VA facilities within and outside the service area which may include personal residence of the patient and other locations and transportation across state lines as requested by the authorized government representative(s) designated in writing by the COR and/or CO in accordance with the procedures specified within this PWS.

4.6 Type of Contract and Task Orders. The government intends to award a single-award indefinite-delivery indefinite quantity (IDIQ) type contract for the effort specified herein. All pricing periods specified in the SCHEDULE OF SERVICES - PRICE SCHEDULE shall be exercised at the discretion of the government through the issuance of a task order for the listed pricing period and the listed period of performance.

4.7 Security Requirements and Background Checks. All contractor employees shall comply with the security and background check requirements required by Federal, State, Local, and the Department of Veterans Affairs to provide this service described in this PWS in support of VA facilities.

4.8 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

4.9 Contractor Personnel Security Requirements | Background Investigations: The position sensitivity for this service has been designated as LOW RISK. The level of background investigation commensurate with the required level of access for this contract is National Agency Check with Written Inquiries. All contractor employees who require access to the Department of Veterans Affairs' computer systems or who come into contact with veterans/beneficiaries shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance. This requirement is applicable to all subcontractor personnel requiring the same access. If the investigation is not completed prior to the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for the VA.

4.10 Special Qualifications. The contractor shall provide qualified personnel as required by contract specifications to accomplish all services under this contract. The cognizant VA medical facility reserves the right to restrict any contractor employee from performing services under this contract who does not meet the required qualifications for the services they are required to perform, and who violates Federal, State, or local regulations, or are identified as a potential threat to the security, safety, health, and/or operational mission of the VA and its veteran population. The restriction of such contractor personnel shall not relieve the contractor from performing all the required services, in accordance with all terms, conditions, and schedule contained herein. The contractor shall ensure that all personnel providing services under this contract have qualifications consistent with state and federal requirements.

4.11 Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer's Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

4.12 Contracting Officer’s Representative (COR). The COR, if designated, will be identified by a separate letter issued by the cognizant government Contracting Officer. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and contractor of any deficiencies; coordinate availability of government-furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4.13 Key Personnel. The following personnel are considered key personnel by the government:

Project Manager/Alternate Project Manager and Officer in Charge. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate shall be available 7 days a week, 24 hours per day, 365 days per year.

4.14 Personnel Roster. The Contracting Officer will furnish the Contractor with the names of the authorized government representative by a separate memorandum upon issuance of the contract and will update this list throughout the contract's duration as changes occur. Profiles with appropriate levels of ordering access will be granted in the VA Software, allowing them to receive transportation requests directly without checking a list, as long as the requests come through the software.

However, in the event of a system outage, the list will be necessary to manage transportation requests. Authorized Government Representatives are responsible for issuing and administering orders under this contract but have no authority to modify any term of the basic contract. Any deviation from the terms must be approved in writing by the Contracting Officer. The Contractor shall accept orders only from the Contracting Officer, Authorized Government Representatives, or delegated personnel. Fulfilling orders from unauthorized personnel may result in loss or delay in payment for services provided. Non-authorized VA employees and private agencies (e.g., nursing homes) are not considered authorized to place transportation requests.

4.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

5. AREAS OF OPERATION (AOR). The contractor shall provide services in the following areas:

a) The operational area for the purposes of this contract shall be considered to be within the borders of US States that the Ralph H. Johnson VA Healthcare system services. This Catchment Area is defined in 6.1.c

6. DEFINITIONS AND ACRONYMS

6.1 Definitions

a) BASE RATE: The base rate is defined as the rate paid for one-way transportation from a designated pick up point to a designated delivery point. This rate will be paid for all authorized one-way trips requested under this contract with employees receiving at a minimum the Department of Labor Service Contract Act (SCA) wage rates for the county, as specified by the contracting officer for this requirement, during all phases of the trip made on behalf of the Government. Service Contract Act (SCA) wage rate determinations will be updated each pricing period, when/if new revisions are issued. The base rate shall constitute full compensation for one-way trips which do not exceed the “Mileage Threshold” as shown below.

b) BENEFICIARY: Veterans and other members determined to be eligible for benefits by the

VA.

c) CATCHMENT AREA: The area under which transportation begins and ends to be considered under the auspices of this contract. This area is within the borders of Georgia, North Carolina, and South Carolina.

d) COMMUNITY LIVING CENTER (CLC): The Community Living Centers (CLCs) are inpatient units for VAMC nursing homes.

e) CONTRACT TASK ORDERS: Award of a funded contract task order for the appropriate period of performance is required prior to the commencement of any/all work in accordance with Revolutionary FAR Overhaul (RFO) part 16.506 as specified herein.

f) CONTRACTOR: A vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime contractor and its employees.

The contractor is fully responsible for performance of their sub-contractor(s) and shall ensure that their subcontractor(s) are fully compliant with the terms and conditions of this contract at all-times.

g) CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

h) CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S.

Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

i) CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE (COTR): A government official or officials that work under the authority of the government Contracting Officer responsible for placing patient transport requests for authorized work within the scope and in accordance with the terms and conditions of this contract as specified in the COTR designation letter.

j) DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

k) DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

l) DRY RUN: A dry run is defined as a request for service by authorized Medical Center personnel, whereby the contractor arrives at the designated pick-up point and no patient is transported due to a change in the Medical Center’s needs. The contractor will be entitled to the applicable base rate only when dry runs are encountered due to no fault or negligence of the contractor.

m) KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

n) NOT TO EXCEED (NTE): The price and/or quantity that the contract or purchase order shall not exceed.

o) PATIENT BUSINESS SERVICES: An administrative department which processes patients’ medical records, appointments, etc.

p) PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

q) QUALITY ASSURANCE: The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

r) QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

s) QUALITY ASSURANCE EVALUATOR(S): Government personnel responsible for surveillance of contractor performance.

t) QUALITY ASSURANCE SURVEILLENCE PLAN (QASP): An organized written document specifying the surveillance methodology to be utilized by the government for surveillance of contractor performance.

u) QUALITY CONTROL PLAN (QCP): The QCP is the contractor's management plan for executing the contract which shall be provided to the government upon request and whenever updated by the contractor. The contractor QCP describes the way in which the contractor will produce the deliverables, and the step-by-step approach that will be taken to ensure the quality of service provided to the government.

v) SCHEDULED TRIPS(S): The term “Scheduled Trip” as used on this contract refers to those trips in which the contractor has been given advanced notice (advanced notice is defined as a notice given by 4:30p.m. the prior business day) of required services and a specific pick-up time.

w) SUBCONTRACTOR(S): A subcontractor is one who enters into a contract with a contractor (or prime contractor). The contractor (or prime contractor) may choose to subcontract an amount of patient transports during periods of increased demand to comply with the terms and conditions of this contract. The prime contractor is fully responsible for compliance with subcontracting limitations IAW RFO 852.219–75 in addition to the performance of their sub-contractor(s) and shall ensure that their subcontractor(s) are fully compliant with the terms and conditions of this contract at all-times. In addition, the prime contractor shall ensure that their subcontractor(s) clearly identify themselves as the subcontractor for the prime contractor in all written correspondence (i.e. log books, patient transport sheets, etc.) and verbal exchanges with government representatives for all patient transportation runs.

x) THE JOINT COMMISSION (TJC): A national not-for-profit organization dedicated to administering accreditation programs that improve the care, safety and treatment of patients in a health care facility and environment.

y) UNIVERSAL PRECAUTIONS: The standard precautions which shall be taken by the contractor when it is anticipated that an individual may encounter blood or body fluid while performing normal duties which require the use of personal protective equipment (e.g., gloves).

z) UNSCHEDULED TRIP(S): The term “Unscheduled Trip” as used in this contract refers to those trips required on an as needed basis and advanced notice is not given.

aa) VEHICLE(S): The term “vehicle(s)” as used in this contract refers to all modes of transportation provided under the requirements of this contract, unless a specific mode of transportation is identified.

6.2 Acronyms

a) ACOR: Alternate Contracting Officer's Representative

b) CBOC: Community Based Outpatient Clinic

c) CFR: Code of Federal Regulations

d) CLC: Community Living Centers

e) CO: Contracting Officer

f) CONUS: Continental United States (excludes Alaska and Hawaii)

g) COR: Contracting Officer’s Representative

h) COTR: Contracting Officer's Technical Representative

i) COTS: Commercial-Off-the-Shelf

j) FAR: Federal Acquisition Regulation

k) HIPAA: Health Insurance Portability and Accountability Act of 1996

l) NHCU: Nursing Home Care Unit

m) NTE: Not to Exceed

n) OCI: Organizational Conflict of Interest

o) OCONUS: Outside Continental United States (includes Alaska and Hawaii)

p) ODC: Other Direct Costs

q) PBS: Patient Business Services

r) PCOR: Primary Contracting Officers Representative

s) PIPO: Phase In/Phase Out

t) POC: Point of Contact

u) PRS: Performance Requirements Summary

v) PWS: Performance Work Statement

w) QA: Quality Assurance

x) QAP: Quality Assurance Plan

y) QASP: Quality Assurance Surveillance Plan

z) QC: Quality Control

aa) QCP: Quality Control Program

bb) TE: Technical Exhibit

cc) VAAR: Veteran’s Administration Acquisition Regulation

dd) VAPS: VA Police System

ee) VISTA: Veteran’s Health Information Systems and Technology Architecture

ff) VSC: VHA Service Center

gg) VAACC: Veteran’s Administration Ambulatory Care Clinic

hh) VAMC: Veteran’s Administration Medical Center

ii) VHA: Veteran’s Health Administration

jj) VHA PM: Veteran’s Health Administration Procurement Manual

7. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

7.1 General: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform all services under this contract as defined in this PWS and in accordance with the terms and conditions of this contract.

7.2 Materials, Supplies and Equipment: The contractor shall furnish all material, supplies, and equipment required to perform work under this contract. The contractor shall NOT be permitted to borrow medical equipment from the medical facilities.