36C24720Q0286-006.docx

COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS

General Information

Contracting Office Address NCO 7 / Atlanta Commodity Team U.S. Department of Veterans Affairs LaVista Business Park – Bldg. A 2008 Weems Road Tucker, Georgia 30084 Description This is an open-market combined synopsis/solicitation for Call Center Services as defined herein prepared in accordance with Federal Acquisition Regulation (FAR) subpart 12.6, as supplemented with additional information included in this notice. The Department of Veterans Affairs, Veterans Network Contracting Office (NCO7) has a requirement to provide Call Center Operates call center to provide customer service and support to vendors, VA patients, and other parties as are appropriate and in compliance with VA rules and procedures to support the Beneficiary Transportation operations. This announcement constitutes the only solicitation for proposals, a written solicitation document will not be issued. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2020-04 and VAAR Update 2018-19 rev.

The associated North American Industrial Classification System (NAICS) code for this procurement is 561421, with a small business size standard of $15 Million.

Services The contractor shall provide on-site personnel, supervision and other services necessary to perform the work required by the solicitation. These technical provisions require work to be accomplished at the Atlanta VA Healthcare System, 1670 Clairmont Road, Decatur, Georgia; the Atlanta VAHCS leased offices located at 200 East Ponce Deleon Avenue, Decatur, Georgia.

Normal duty hours will be 0600 – 1700, Monday through Friday, with 30 minutes for lunch. Services may be required during other than normal duty hours which may include weekend operations. The contractor shall provide coverage with a fully qualified replacement for any absences: to include but not limited to unless authorized in advance from the Contracting Officer or from the COR.

· FMLA – Family Medical Leave Absences

· Workmen’s Compensation Absences

· Employees No-Show – or Late Arrival after 2 hours after assigned duty hours.

Contract Type: The award will be firm fixed price.

This action is being executed as a 100% set-aside for Service-Disabled Veteran Owned Small Business (SDVOSB) concern. Per VAAR clause VAAR 852.219-11(b)(1) VA Notice of Total Veteran-Owned Small Business Set-Aside, and in accordance with 38 USC 8127(d) Veterans First Contracting Program and VAAR 852.215-70 Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors. Offerors must be listed on the VETBIZ website as an SDVOSB or VOSB and System for Award Management System (SAM) and completion of Reps and Certs in the SAM system prior to award at www.sam.gov for consideration.

Period of Performance:

The period of performance will be a twelve (12) month base period with four (4) one-year option periods.

Base Year - 04/1/20-03/31/21 Option Year 1 –04/1/21 - 03/31/22 Option Year 2 - 04/1/22 - 03/31/23 Option Year 3 - 04/1/23 - 03/31/24 Option Year 4 - 04/1/24 - 03/31/25 Bases of Award The bases of award shall be made utilizing lowest price technically acceptable (LPTA). Offer’s not deemed technically acceptable will be removed from further consideration of the contract award.

Instructions to Offerors–Commercial Items / Evaluation Criteria All interested companies shall provide a separate Technical Proposal and Pricing Schedule.

The government intends to award a contract as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all proposals must include a statement regarding the terms and conditions herein as follows:

"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."

OR

"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"

offeror shall list exception(s) and rationale for the exception(s).

Proposals shall remain valid for 60 days unless otherwise expressly stated on the proposal. Submitted proposals shall list two points of contacts including name, phone number, and email address.

The government will consider technical capability, management plan, past performance, and price. The government will evaluate information based on the following evaluation criteria: (1) technical capability factor "meeting or exceeding the requirement, (2) management plan – addressing the process how instruments will be transported, (3) past performance, and (4) price. FAR 52.212-2, “Evaluation–Commercial Items,” explain the specific evaluation criteria to be included in paragraph (a) of that provision.

All contractual questions must be in writing (e-mail) regarding this solicitation and should be forwarded by 03/18/2020 at 1:00PM EST via e-mail to the Contracting Officer Gail Bargaineer, at gail.bargaineer2@va.gov.

Submission shall be received not later than 03/20/2020 at 6:30AM EST. Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f). E-mailed offers will be accepted.

Attachments:

Attachment A: For the Statement of Work (SOW).

Attachment B: For the FAR provisions and clauses or they may be accessed electronically at http://acquisition.gov/comp/far/index.html.

Attachment C: For the Wage Determination Act.

Point of Contact Gail Bargaineer Contracting Officer gail.bargaineer2@va.gov

See attached document: Attachment A - P09 updated SOW – Travel Call Center FY20.

See attached document: Attachment B-FAR Provisions and Clauses.

See attached document: Attachment C – Travel Call Center Service-Wage Determination Act-15-5832 (1).

See attached document: Evaluation Criteria – Travel Call Center