36C24626Q0549_1.docx
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- Attached to
- S209--Hospital Linen Services Federal contract opportunity
- Solicitation number
- 36C24626Q0549
About this file
This is a Solicitation/Contract/Order for Commercial Products and Services (SF 1449) for textile processing services with hybrid-rental linen provision at Durham VA Medical Center.
The Department of Veterans Affairs, Network Contracting Office 6, seeks qualified contractors to provide bulk laundry services including laundering, finishing, inspection, replacement, and delivery of textile items under a hybrid model combining both rented and customer-owned goods. The estimated annual laundry volume is 500,000 pounds, with services required Monday through Friday between 6:00 AM and 8:00 AM at the facility's loading dock in Durham, North Carolina. The contract establishes a maximum five-year period consisting of a one-year base period (July 15, 2026 to July 14, 2027) plus four one-year option periods. This is a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside requiring certification verification through the SBA database; offerors must complete and sign form VAAR 852.219-75 limiting subcontracting to 50% for services. Quote submission deadline is May 13, 2026 at 12:00 PM EDT via email to Byron Brown at Byron.Brown4@va.gov. Award is expected April 23, 2026, with a total estimated value of $47 million. Evaluation factors include technical capability and experience with similar hospital laundry operations, past performance within the previous three years, and price reasonableness. The contract incorporates Federal Acquisition Regulation (FAR) clauses including security prohibitions, personnel vetting requirements, electronic invoice submission, and wage determinations per the Service Contract Act with prevailing wage rates applicable to laundry occupations in Durham, Orange, and Person counties, North Carolina. Contractors must maintain quality control programs, provide daily and monthly reporting, develop contingency plans ensuring three days' inventory on-site, and comply with VA facility access requirements including background investigations, personal identification verification, and smoke-free campus policies.
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| 36C24626Q0549 0006.docx | DOCX document | |
| 36C24626Q0549 0005.docx | DOCX document | |
| 36C24626Q0549 0004.docx | DOCX document | |
| 36C24626Q0549 0003.docx | DOCX document | |
| 36C24626Q0549 0002.docx | DOCX document | |
| 36C24626Q0549 0001.docx | DOCX document |
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36C24626Q0549 Durham VA Medical Center Linen services
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
36C24626Q0549 04-23-2026 Byron Brown 757-315-2598 05-13-2026 12pm
EDT
Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton
VA
23667 X X 812332 $47 Million Net 30 N/A X Department of Veterans Affairs Durham VA Medical Center 508 Fulton St.
Hampton
VA
23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton
VA
23667
Department of Veterans Affairs Financial Services Center
PO BOX 149971
Austin
TX
78714-9971 512-460-5049 512-460-5221 X See CONTINUATION Page This solicitation is for Linen Exchange and cleaning services for Durham VA Medical Center.
This is an SDVOSB Set-aside Must be verified on https://search.certifications.sba.gov/ to be eligible for award.
MUST complete and sign 852.219-75 in order to be eligible for award.
See CONTINUATION Page X X X Byron Brown Contracting Officer Table of Contents
| SECTION A | 2 | |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 2 | |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 5 | |
| B.1 CONTRACT ADMINISTRATION DATA | 5 | |
| B.2 PERFORMANCE WORK STATEMENT | 6 | |
| B.3 SPECIAL CONTRACT REQUIREMENTS | 12 | |
| B.4 PRICE/COST SCHEDULE | 13 | |
| ITEM INFORMATION | 13 | |
| SECTION C - CONTRACT CLAUSES | 16 | |
| C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 16 | |
| C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) | 16 | |
| C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 16 | |
| C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (DEVIATION) | 18 | |
| C.6 VAAR 852.204-72, PERSONNEL VETTING AND CREDENTIALING (MAR 2026) (DEVIATION) | 28 | |
| C.7 VAAR 852.204-70 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (MAY 2020) (DEVIATION) | 31 | |
| C.8 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION) | 31 | |
| C.9 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION) | 34 | |
| C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018) | 36 | |
| C.11 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) | 37 | |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 38 | |
| D.1 WAGE DETERMINATION | 38 | |
| D.2 Quality Assurance Surveillance Plans (QASP) | 52 | |
| SECTION E - SOLICITATION PROVISIONS | 63 | |
| E.1 I | NSTRUCTIONS TO QUOTERS | 63 |
| E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 66 | |
| E.3 52.201-1 ACQUISITION 360: VOLUNTARY SURVEY (SEP 2023) | 67 | |
| E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018) | 67 | |
| E.5 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION) | 68 | |
| E.6 52.233-2 SERVICE OF PROTEST (SEP 2006) | 69 | |
| E.7 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS AND CERTIFICATIONS (NOV 2025) (DEVIATION) | 69 | |
| E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018) | 73 |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT: Contracting Officer 36C246 Byron Brown
Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or |
| [] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] |
| b. Semi-Annually | [] |
| c. Other | [X] Monthly |
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
B.2 PERFORMANCE WORK STATEMENT
TEXTILE PROCESSING SERVICES WITH HYBRID-RENTAL
1.0. Description of Services
1.0.1. Contractor shall furnish all resources (labor, carts, equipment, supervision, management, supplies, facilities, transportation) necessary for the provision of bulk laundry services for the Durham VA Medical Center (DVAMC). Contractor to provide hybrid-rental of linen items to be processed alongside Customer Owned Goods.
1.0.2. Place of performance. Contractor facility, except for laundry pickups and deliveries will be at:
Durham VA Medical Center 508 Fulton Street, Durham, North Carolina, 27705
1.0.3. Period of performance. The period of performance for this contract will be a maximum of 5 years, through the comb026ination of a base period and several option periods that may only be exercised at VHA’s discretion.
1.0.4. Nonpersonal services. The Government shall neither supervise Contractor personnel nor control the method by which the Contractor performs the laundry services. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are of the nature of personal services or give the perception of personal services.
1.1. Scope
1.1.1. Contractor shall provide services that include processes necessary for the laundering and finishing of the bulk laundry items under a hybrid-rental model combining both rented and Customer Owned Goods (COG) support. Services shall include the provision, laundering, inspection, replacement, and delivery of textile items. The intent of this model is to maintain consistent availability of high-quality textile products while optimizing cost efficiency and minimizing logistical burden on the Agency. All laundry must be cleaned and sanitized and be free of wrinkles, lint, and stains. Workmanship shall be in accordance with practices/guidelines established by industry standards (e.g., Center for Disease Control (CDC), Occupational Safety and Health Administration (OSHA), Association for Linen Management (ALM), International Fabricare Institute (IFI)).
1.1.2. Estimated Quantities. The annual estimated weight of items to be laundered is 500,000 pounds. While it is impossible to determine the exact quantities of items that will be laundered during the contract term, Contractor shall be required to launder the items provided to it by the Durham Veterans Medical Center.
1.1.3. Any items found to have been unsatisfactorily cleaned according to quality and performance standards, shall be re-cleaned at no additional cost to the Government. Such items shall be identified, for Contractor recognition by the COR when they are returned on the next scheduled pickup after an unsatisfactory condition is discovered. These items are to be kept separate from the normal laundry items for separate processing. Re-cleaned items will be identified separately and not charged to the Government.
1.1.4. Contractor facility shall provide physical separation, through the presence of a barrier wall and the use of pass-through equipment required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section. In no case shall clean and soiled linen share the same physical space. The laundry plant layout/design shall incorporate a “design for asepsis” whereby clean linen neither encounters soiled linens nor shares the same physical space, thus avoiding cross-contamination and/or reintroduction of bacteria once processed. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards as outlined in this SOW.
1.1.5. Contractor facility shall be open to inspection of sanitation and regulatory conditions by Government representatives. These inspections may be scheduled or unscheduled.
1.2. Pickup and Delivery Requirements
1.2.1. Laundry pickups and deliveries shall be carried out Monday through Friday, between 6 AM - 8 AM at the loading dock attached to Building 1, 508 Fulton Street, Main Hospital Campus; loading dock is located at the back of the building.
1.2.2. Clean linen is to be unloaded at the loading dock by Contractor personnel and placed in the designated clean linen area. Soiled linen shall be picked up by Contractor personnel from the designated soiled linen area.
1.2.3. The Contracting Officer Representative (COR) shall verify the deliveries daily and discuss any discrepancies with the Contractor’s Project Manager (CPM).
1.2.4. In the event of medical facility emergency disaster drills or other temporary disruptions, pickups & deliveries may be altered momentarily, as needed by DURHAM VETERAN MEDICAL CENTER
1.3. Daily and Monthly Reports
1.3.1. Daily Report: The report of soiled linen received, and clean linen delivered must show the date, name of items, number of pieces received and delivered per schedule line-item number, pounds received or delivered per schedule line-item number, cart number and weight and the location they were delivered. An example of the Daily Report shall be provided to the Contractor by the COR.
1.3.2. Monthly Report: The monthly report of delivered items must reflect the monthly charge; bill charge must be made per clean linen weight. Report on soiled linen received is to include pounds and pieces per schedule line received. Report on clean linen delivered is to include pounds and pieces per schedule line item received.
1.3.3. The reports shall be submitted electronically to the COR and shall be compatible with Microsoft Office. The report and design shall be set with columns, rows, header, date and data will be itemized. Font shall be no less than 12 in size and black in color. Background of all reports shall reflect white in color.
1.4. Linen Control
1.4.1. Contractor shall not bill for laundry services for cleaned linens until those linens have been delivered to the Government. Government-owned items lost or badly damaged, (except normal wear and tear) while under the control of Contractor must be replaced with the name brand item or equal and approved by the COR within thirty (30) days. Contractor bears costs associated with replacing lost/damaged items.
1.4.2. Unusual losses, including suspected pilferage, shall be reported to the COR immediately upon discovery; COR will take immediate action to investigate the loss. If the loss is not recovered, the cost of replacement will be negotiated with the Contracting Officer (CO). Contractor will supply an itemized list of linen that will be replaced, to include item description, quantity and unit cost to the COR and CO.
1.4.3. Fair, Wear and Tear. Contractor shall provide reject bags to the COR for all linen items deemed unacceptable for patient care.
1.4.4 Usage of technological means to provide tracking and inventory control for individual textiles (e.g. RFID chips)
1.5. Rental Inventory Provision:
1.5.1 Furnish and maintain a baseline inventory of staple textile items owned by the contractor and made available for the Agency for use. A full list of items to be rented is provided by the Agency.
1.5.2 Replace worn, stained, or unserviceable items at no additional cost to the Agency, ensuring all textiles meet established quality and performance standards.
1.6 Customer-Owned Goods (COG) Processing:
1.6.1 Receive, sort, launder, finish, inspect, and package Agency owned textiles according to manufacturer care instructions and applicable industry standards.
1.6.2 Identify and segregate items requiring repair or replacement, and report discrepancies or damages to the Agency in accordance with established reporting procedures.
1.7. Linen Carts
1.7.1. Agency-owned linen carts will be utilized and maintained by Contractor to ensure they are in working order for employee safety/ergonomics. Replacement or additional cart requirements shall be the responsibility of the Agency. All carts shall be numbered and have piece count and weight indicated on the return cart document.
1.7.2. Contractor shall disinfect carts with an approved Tuberculocidal Germicide after removing soiled linen from them and before placing clean linen in them.
1.7.3. Linen carts containing clean linen being returned shall be covered with clean covers to protect them against contamination while in transit between the laundry plant and the DURHAM VETERAN MEDICAL CENTER If reusable laundry bags or liners are used to transport soiled laundry, they must be laundered after use. If reusable bags are not available, the Durham VAMC will utilize plastic bags for soiled linens, which are to be destroyed.
1.8. Transport Vehicles
1.8.1. Contractor shall provide all required vehicles, fuel, lubricants, and repairs necessary to perform services under this contract; vehicles must be used and maintained in safe and serviceable condition.
1.8.2. Contractor vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris. Vehicle efficiency is solely the responsibility of Contractor. Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.
1.9. Laundry Sorting Guidance
1.9.1. Contractor shall accept for processing all soiled items listed in this section; the Durham VAMC reserves the right to add any additional items for laundering as the need arises. Any changes shall be mutually agreed to and executed via contract modification. Items finished and placed on hangers shall be returned in a cart with a coat bar. They shall be placed on the hanger, so identification number and size are showing.
1.9.1.1. Category One - Flatwork items that must be cleaned, ironed, folded and bundled. This category is approximately 55% of the total laundry quantity:
Pillowcases White, Flat White Sheet, Fitted White Sheet, Tablecloth, OR Pillowcase and flat sheets Green, Wash cloth white, Bath Towel, Blanket White, Laundry Bags, Radiological Gowns (wrap around), Patient gowns, Isolation Gowns, and Pajamas.
1.9.1.2. Category Two- Items that must be tumbled dried and folded. This category is approximately 20% of the total laundry quantity:
Scrub Tops, Scrub Bottoms, Scrub Jackets, Curtains
1.9.1.4. Category Three- Items that must be cleaned, dried and returned in bulk. This category is approximately
1.9.1.5. Category Four - Items that must be dried, Folded, placed in laundry bags. This category is approximately 0% of the total laundry quantity:
None currently
1.10. Exposure to Hazardous Conditions
1.10.1. Contractor personnel are required to perform work under potentially hazardous conditions. Contractor personnel shall be informed of potentially hazardous situations by Contractor and trained by Contractor in techniques required to recognize and deal with potentially hazardous situations in a manner which will minimize personal risk. Contractor is required to adhere to standard techniques for personnel who become injured or ill on the job at no cost to the Government. Contractor is also responsible for providing employees with required personal protective equipment.
1.10.2. Linen contaminated with HD’s (Hazardous Drugs) or excreta from patients who have received HD’s in the past forty-eight (48) hours is a potential source of exposure to employees. Linen soiled with blood or other potentially infectious materials as well as contaminated with excreta must also be managed according to the Blood-borne Pathogens Standard. Linen contaminated with HD’s will be placed in specially marked laundry bags and then placed in a labeled impervious bag by VA employees. The laundry bag and its contents should be pre- washed, and then the linens added to other laundry for a second wash. Laundry personnel should wear latex gloves and gowns while handling pre-washed material.
1.11. Contractor’s Project Manager (CPM)
1.11.1. The CPM providing services for this requirement shall have at least three (3) years of specialized hospital laundry experience in this capacity for requirements of similar size and magnitude.
1.11.2. Contractor shall provide the extent of the CPM’s authority as well as the name, address and telephone number where the CPM is to be reached during normal business hours from 7:00 am to 4:30 pm, and off duty hours from 4:30 pm to 7:00 am. The same information will be provided for a qualified alternate when the CPM is not available.
1.11.3. CPM or alternate shall respond in person, or by telephone, within four (4) hours of notification by the COR or CO. The CPM and any designated alternate should have full authority to contractually commit the Contractor for prompt action on matters pertaining to the contract.
1.12. Contingency Plan
1.12.1 Contingency Linen Supply (Per VA Policy).
The Contractor shall maintain and be capable of providing a minimum of three (3) days of contingency linen inventory for the Durham Veterans Medical Center. This contingency linen supply must be stored on-site at the Durham VA Medical Center and shall be available for use during periods of inclement weather, unforeseen events, natural disasters, or any circumstance that may disrupt normal linen processing or delivery.
Continuity of Service.
The Contractor shall ensure continuous provision of laundry processing, delivery, and pickup services regardless of labor levels, operational limitations, or conditions at the Contractor’s plant. Service to the Durham VMC must not be interrupted under any circumstances.
Contingency Service Plan Requirement.
The Contractor shall develop and maintain a written contingency service plan that ensures continuity of operations during events including, but not limited to plant equipment, malfunction, labor disputes, natural disasters, personnel shortages due to sick leave, vacation, or other staffing limitations. The plan must detail how the Contractor will continue plant operations, delivery, and pickup of all laundry items during such disruptions.
Submission of Plan to COR.
A complete and current copy of the Contractor’s contingency service plan shall be provided to the Contracting Officer’s Representative (COR) upon contract award and updated as changes occur.
1.13. Quality Control
1.13.1. Contractor shall have a quality control program to ensure that the requirements of the contract are provided as specified. The plan shall also include procedures to secure laundry while under Contractor’s jurisdiction. Subsequent changes to the quality control program must be communicated to the COR. The program shall include a method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.
1.12.2. A file of all quality control inspections, inspection results, and any corrective action required shall be maintained by Contractor. The file shall be available to the COR during normal working hours upon request.
1.13. Quality Assurance
1.13.1. The Government will monitor Contractor’s performance under this contract using a Quality Assurance Surveillance Plan. Assessments shall be made for each area of service by the Government in accordance with stated limits on discrepancies.
1.13.2. Performance requirement summary:
Task Standard Allowable Deviation Surveillance Method Pickup & delivery Perform daily between
6AM – 8AM
Up to 4 valid discrepancies per month Daily observations Clean and finish laundry All laundry must be cleaned and sanitized and be free of wrinkles, lint, and stains.
Up to 5 valid complaints per month Sampling of clean linen carts; customer complaints Ensure delivery vehicles & linen carts are clean Vehicles/carts are clean, dry, and free of visible soil Up to 4 valid discrepancies per month Daily observations
1.13.3. Performance Evaluation Meetings. The CPM, or their designee, should meet with the COR quarterly to discuss Contractor’s performance. On occasion, the COR may be accompanied by the CO or other required Government personnel.
1.13.4. The issuance of a Contract Discrepancy Report (CDR) may be cause for the scheduling of additional meeting(s) between the CPM, COR and CO. A mutual effort will be made to resolve all problems identified.
1.14. Contracting Officer’s Representative (COR)
1.14.1. The COR is responsible for providing technical assistance to the CO in administration of the contract. This responsibility involves quality assurance inspection, surveillance reporting and monthly certification of the Contractor’s performance by the COR. The CO will furnish the name of the COR and advise of the extent of the authority of the COR. The COR, CO and/or other required Government personnel may make site visits to plant facilities, without necessity of prior notification to Contractor. Each phase of the services rendered under this contract is subject to Government inspection during both the Contractor’s operation and after completion of tasks. The Government’s program is not a substitute for quality control by the Contractor.
1.15. Extraneous Articles
1.15.1. Contractor shall ensure that all extraneous articles, except trash, found in linens (e.g., medical instruments and personal items) are turned into the COR, along with a note explaining where the item was found.
1.16. General Information/Local Policies
1.16.1. Smoking policy. DVAMC is a Smoke-Free campus and there is to be no consumption of tobacco products on agency grounds. Enclosed patios connected to facility buildings are considered part of the building and are non-smoking areas.
1.16.2. The DVAMC is authorized to restrict entry to its facility to Contractor personnel identified as a potential threat to the health, safety, security, general well-being, or operational mission of the facility and its population.
1.16.3. Contractor personnel shall present a neat appearance and be easily recognizable via distinctive clothing (i.e., uniform). Contractor personnel are required to wear identification (I.D.) badges during the time they are on the VA grounds. I.D. badges shall have an identification picture and state the name of the individual and the company name.
1.16.4. Contractor personnel performing pickups and deliveries at the DVAMC must read, write, speak, and understand the English language.
1.17. Rented Linen Items
1.17.1 Contractor shall provide the following items on a rental basis Bath towels Washcloths Pillowcases, White Blankets, White Flat Sheets, White Fitted Sheets, White Patient Gowns Isolation Gowns Green OR Sheets Green OR Pillowcases Linen bags Pajamas
1.18. Customer Owned Goods Linen Items
1.18.1 Agency will purchase and own the following items to be processed for cleaning by the contractor:
Behavioral Health Patient Harm Reduction Blankets Scrub Tops Scrub Bottoms Scrub Jackets Curtains Surgical Gowns
1.19. Miscellaneous Items
Items that may need laundering but are not a part of normal inventory. These items will be laundered and returned within 24 hours.
Harm Reduction Blankets Harm Reduction Pillows
B.3 SPECIAL CONTRACT REQUIREMENTS
A. WORK HOURS.
The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall not be required, except in case of emergency, to furnish such services on Federal Holidays or during off duty hours as described below.
The following terms have the following meanings:
2.1. Normal working hours: Monday through Friday, 7:30 a.m. – 4:00 p.m., excluding federal holidays. The 11 holidays observed by the Federal Government are:
| New Years Day Martin Luther King’s Day | President’s Day Memorial Day | |||
| Independence Day Labor Day | Columbus Day Veterans Day Thanksgiving | Christmas | Juneteenth |
Work outside these hours must be prescheduled and approved by the CO.
When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.
Smoking Policy Per VHA Directive 1085 Dated 3/15/19 All VA Health Care Facilities shall be smoke free. This directive applies to all patients, visitors, contractors, volunteers, and vendors.
B. BILLING AND PAYMENT.
To allow time for review and acceptance of reports and all services, the Contractor shall invoice Monthly in Arrears
Invoices shall include at a minimum:
· Date of invoice
· Contract Number
· Purchase Order Number
· Vendor Name
· Invoice Number
· CLIN & Date of service
POINTS OF CONTACTS
Contract Officer (CO) Byron Brown Department of Veterans Affairs Network Contracting Office (NCO) 6 100 Emancipation Drive, Bldg. 27 Hampton, Virginia 23667 Byron.Brown4@va.gov
Point Of Contract.
Charlie Jah Durham VA Medical Center 508 Fulton St.
Durham, VA 27705
(919) 286-7654 charlie.jah@va.gov
B.4 PRICE/COST SCHEDULE
ITEM INFORMATION
| ITEM NUMBER |
| DESCRIPTION OF SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 12.00 |
| MO |
| __________________ |
| __________________ |
Linen laundry delivery and pick-up services five days per week Contract Period: Base POP Begin: 07-15-2026 POP End: 07-14-2027 PRINCIPAL NAICS CODE: 812332 - Industrial Launderers PRODUCT/SERVICE CODE: S209 - Housekeeping - Laundry/Drycleaning
| 12.00 |
| MO |
| __________________ |
| __________________ |
Linen laundry delivery and pick-up services five days per week Contract Period: Option 1 POP Begin: 07-15-2027 POP End: 07-14-2028
| 12.00 |
| MO |
| __________________ |
| __________________ |
Linen laundry delivery and pick-up services five days per week Contract Period: Option 2 POP Begin: 07-15-2028 POP End: 07-14-2029
| 12.00 |
| MO |
| __________________ |
| __________________ |
Linen laundry delivery and pick-up services five days per week Contract Period: Option 3 POP Begin: 07-15-2029 POP End: 07-14-2030
| 12.00 |
| MO |
| __________________ |
| __________________ |
Linen laundry delivery and pick-up services five days per week Contract Period: Option 4 POP Begin: 07-15-2030 POP End: 07-14-2031
| GRAND TOTAL |
| __________________ |
Page 1 of Page 1 of
SECTION C - CONTRACT CLAUSES
ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.
The following clauses are incorporated into 52.212-4 as an addendum to this contract:
C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)
This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):
https://www.acquisition.gov/browse/index/far https://www.va.gov/oal/library/vaar/
(End of Clause)
| FAR Number |
| Title |
| Date |
| 52.203-17 |
| CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS |
| NOV 2023 |
| 52.204-13 |
| SYSTEM FOR AWARD MANAGEMENT—MAINTENANCE (DEVIATION) |
| NOV 2025 |
| 852.201-70 |
| CONTRACTING OFFICER'S REPRESENTATIVE |
| DEC 2022 |
| 852.203-70 |
| COMMERCIAL ADVERTISING |
| MAY 2018 |
| 852.222-71 |
| COMPLIANCE WITH EXECUTIVE ORDER 13899 (DEVIATION) (APR 2025) |
| APR 2025 |
C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)
The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.
(End of Clause)
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)
(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.
(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.
(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.
(End of Clause) C.4 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS (APR 2026) (DEVIATION)
(a) Definitions. As used in this clause— Program participation means membership or participation in, or access or admission to: training, mentoring, or leadership development programs; educational opportunities; clubs; associations; or similar opportunities that are sponsored or established by the contractor or subcontractor.
Racially discriminatory diversity, equity, and inclusion (DEI) activities means disparate treatment based on race or ethnicity in the recruitment, employment (e.g., hiring, promotions), contracting (e.g., vendor agreements), program participation, or allocation or deployment of an entity's resources.
(b) In connection with the performance of work under this contract, the Contractor agrees as follows:
(1) The Contractor will not engage in any racially discriminatory DEI activities;
(2) The Contractor will furnish all information and reports, including providing access to books, records, and accounts, as required by the Contracting Officer, for purposes of ascertaining compliance with this clause;
(3) In the event of the Contractor's or a subcontractor's noncompliance with this clause, this contract may be canceled, terminated, or suspended in whole or in part, and the Contractor or subcontractor may be declared ineligible for further Government contracts;
(4) The Contractor will report any subcontractor's known or reasonably knowable conduct that may violate this clause to the Contracting Officer and take any appropriate remedial actions directed by the Contracting Officer; and
(5) The Contractor will inform the Contracting Officer if a subcontractor sues the Contractor and the suit puts at issue, in any way, the validity of this clause.
(6) The Contractor recognizes that compliance with the requirements of this clause are material to the Government's payment decisions for purposes of 31 U.S.C. 3729(b)(4).
(c) The Contractor must include the substance of this clause, including this paragraph (c), in subcontracts at any tier, including those for commercial products and commercial services, except those where the place of delivery or performance is outside the United States.
(End of clause)
C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (DEVIATION)
(a) Definitions. As used in this clause— American Security Drone Act-covered foreign entity means an entity included on a list that the Federal Acquisition Security Council (FASC) develops and maintains and publishes in the System for Award Management (SAM) at https://www.sam.gov (section 1822 of Pub. L. 118-31, 41 U.S.C. 3901 note prec.).
Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).
Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited or an entity owned by ByteDance Limited.
Covered article, as defined in 41 U.S.C. 4713(k), means:
(1) Information technology, as defined in 40 U.S.C. 11101, including cloud computing services of all types;
(2) Telecommunications equipment or telecommunications service, as those terms are defined in section 3 of the Communications Act of 1934 (47 U.S.C. 153);
(3) The processing of information on a Federal or non-Federal information system, subject to the requirements of the Controlled Unclassified Information program (see 32 CFR part 2002); or
(4) Hardware, systems, devices, software, or services that include embedded or incidental information technology.
Covered foreign country means The People’s Republic of China.
Covered telecommunications equipment or services means—
(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities);
(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities);
(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or
(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.
Critical technology means—
(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations;
(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of Federal Regulations, and controlled—
(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology; or
(ii) For reasons relating to regional stability or surreptitious listening;
(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities);
(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal Regulations (relating to export and import of nuclear equipment and material);
(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code, or part 73 of title 42 of such Code; or
(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export Control Reform Act of 2018 (50 U.S.C. 4817).
FASC-prohibited unmanned aircraft system means an unmanned aircraft system manufactured or assembled by an American Security Drone Act—covered foreign entity.
FASCSA order means any of the following orders issued under the Federal Acquisition Supply Chain Security Act (FASCSA) requiring removing covered articles from executive agency information systems or excluding one or more named sources or named covered articles from executive agency procurement actions, as described in 41 CFR 201-1.303(d) and (e):
(1) The Secretary of Homeland Security may issue FASCSA orders that apply to civilian agencies, to the extent not covered by paragraph (2) or (3) of this definition. This type of FASCSA order may be referred to as a Department of Homeland Security (DHS) FASCSA order.
(2) The Secretary of Defense may issue FASCSA orders that apply to the Department of Defense (DoD) and national security systems other than sensitive compartmented information systems. This type of FASCSA order may be referred to as a DoD FASCSA order.
(3) The Director of National Intelligence (DNI) may issue FASCSA orders that apply to the intelligence community and sensitive compartmented information systems, to the extent not covered by paragraph (2) of this definition. This type of FASCSA order may be referred to as a DNI FASCSA order.
Information technology, as defined in 40 U.S.C. 11101(6)—
(1) Means any equipment or interconnected system or subsystem of equipment, used in the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the executive agency, if the equipment is used by the executive agency directly or is used by a contractor under a contract with the executive agency that requires the use—
(i) Of that equipment; or
(ii) Of that equipment to a significant extent in the performance of a service or the furnishing of a product;
(2) Includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources; but
(3) Does not include any equipment acquired by a Federal contractor incidental to a Federal contract.
Intelligence community, as defined by 50 U.S.C. 3003(4), means the following—
(1) The Office of the Director of National Intelligence;
(2) The Central Intelligence Agency;
(3) The National Security Agency;
(4) The Defense Intelligence Agency;
(5) The National Geospatial-Intelligence Agency;
(6) The National Reconnaissance Office;
(7) Other offices within the Department of Defense for the collection of specialized national intelligence through reconnaissance programs;
(8) The intelligence elements of the Army, the Navy, the Air Force, the Marine Corps, the Coast Guard, the Federal Bureau of Investigation, the Drug Enforcement Administration, and the Department of Energy;
(9) The Bureau of Intelligence and Research of the Department of State;
(10) The Office of Intelligence and Analysis of the Department of the Treasury;
(11) The Office of Intelligence and Analysis of the Department of Homeland Security; or
(12) Such other elements of any department or agency as may be designated by the President, or designated jointly by the Director of National Intelligence and the head of the department or agency concerned, as an element of the intelligence community.
Interconnection arrangement means arrangements governing the physical connection of two or more networks to allow the use of another’s network to hand off traffic where it is ultimately delivered (e.g., connecting a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources.
Kaspersky Lab-covered article means any hardware, software, or service that—
(1) Is developed or provided by a Kaspersky Lab-covered entity;
(2) Includes any hardware, software, or service developed or provided in whole or in part by a Kaspersky Lab-covered entity; or
(3) Contains components using any hardware or software developed in whole or in part by a Kaspersky Lab-covered entity.
Kaspersky Lab-covered entity means—
(1) Kaspersky Lab;
(2) Any successor entity to Kaspersky Lab, including any change in name, e.g., “Kaspersky”;
(3) Any entity that controls, is controlled by, or is under common control with Kaspersky Lab; or
(4) Any entity of which Kaspersky Lab has a majority ownership.
National security system, as defined in 44 U.S.C. 3552, means any information system (including any telecommunications system) used or operated by an agency or by a contractor of an agency, or other organization on behalf of an agency—
(1) The function, operation, or use of which involves intelligence activities; involves cryptologic activities related to national security; involves command and control of military forces; involves equipment that is an integral part of a weapon or weapons system; or is critical to the direct fulfillment of military or intelligence missions, but does not include a system that is to be used for routine administrative and business applications (including payroll, finance, logistics, and personnel management applications); or
(2) Is protected at all times by procedures established for information that have been specifically authorized under criteria established by an Executive order or an Act of Congress to be kept classified in the interest of national defense or foreign policy.
Roaming means cellular communications services (e.g., voice, video, data) received from a visited network when unable to connect to the facilities of the home network either because signal coverage is too weak or because traffic is too high.
Sensitive compartmented information means classified information concerning or derived from intelligence sources, methods, or analytical processes, which is required to be handled within formal access control systems established by the Director of National Intelligence.
Sensitive compartmented information system means a national security system authorized to process or store sensitive compartmented information.
Source means a non-Federal supplier, or potential supplier, of products or services, at any tier.
Subsidiary means an entity in which more than 50 percent of the entity is owned directly by a parent corporation or through another subsidiary of a parent corporation.
Substantial or essential component means any component necessary for the proper function or performance of a piece of equipment, system, or service.
Unmanned aircraft means an aircraft that is operated without the possibility of direct human intervention from within or on the aircraft (49 U.S.C. 44801(11)).
Unmanned aircraft system means an unmanned aircraft and associated elements (including communication links and the components that control the unmanned aircraft) that are required for the operator to operate safely and efficiently in the national airspace system (49 U.S.C. 44801(12)).
(b) Prohibitions on providing or using specific products or services in performance of contract. Unless a waiver or exception applies, the Contractor is prohibited from providing any products or services to the Government or using in the performance of the contract any of the following:
(1) A covered application on any information technology owned or managed by the Government, or on any information technology used or provided by the Contractor under this contract, including equipment provided by the Contractor’s employees (section 102 of Division R of the Consolidated Appropriations Act, 2023 (Pub. L. 117-328));
(2) A Kaspersky Lab-covered article (Section 1634 of Division A of the National Defense Authorization Act for Fiscal Year 2018 (Pub. L. 115-91));
(3) Covered telecommunications equipment or services used as a substantial or essential component of any system, or as critical technology as part of any system (paragraphs (a)(1)(A) of section 889 of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)). This does not prohibit contractors from providing—
(i) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or
(ii) Telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.
(c) Prohibition on unmanned aircraft systems manufactured or assembled by American Security Drone Act—covered foreign entities.
(1) Prohibition. The Contractor is prohibited from—
(i) Delivering any FASC-prohibited unmanned aircraft system, which includes unmanned aircraft (i.e., drones) and associated elements (sections 1823 and 1826 of American Security Drone Act of 2023, within the National Defense Authorization Act for Fiscal Year 2024, Pub. L. 118-31, Div. A, Title XVIII, Subtitle B, 41 U.S.C. 3901 note prec.);
(ii) On or after December 22, 2025, operating a FASC-prohibited unmanned aircraft system in the performance of the contract (section 1824 of Pub. L. 118-31); and
(iii) On or after December 22, 2025, using Federal funds to procure or operate a FASC-prohibited unmanned aircraft system (section 1825 of Pub. L. 118-31).
(2) Procedures. The Contractor shall search SAM for the FASC-maintained list of American Security Drone Act—covered foreign entities before proposing, or using in performance of the contract, any unmanned aircraft system. Also, the Contractor shall ensure any effort or expenditure associated with a FASC-prohibited unmanned aircraft system is consistent with a corresponding exemption, exception, or waiver determination expressly stated in the contract.
(3) Exemptions, exceptions, and waivers. The prohibitions in paragraph (c) of this clause do not apply where the agency has determined an exemption, exception, or waiver applies, and the contract indicates that such a determination has been made. See sections 1823 through 1825 and 1832 of Public Law 118-31 for statutory requirements pertaining to exemptions, exceptions, and waivers.
(d) Prohibition on using or providing specific products or services or conducting certain transactions regardless of connection to contract.
(1) Certain telecommunications and video surveillance equipment, systems, or services.
(i) Unless an applicable waiver has been issued by the Government, the Contractor cannot use any equipment, systems, or services that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system (paragraph (a)(1)(B) of section 889 of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)).
(ii) This prohibition applies to using covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. This does not prohibit the contractor from using—
(A) A service that connects to the facilities of a third party, such as backhaul, roaming, or interconnection arrangements; or
(B) Telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.
(2) Office of Foreign Assets Control Restrictions.
(i) Except as authorized by the Office of Foreign Assets Control (OFAC) in the Department of the Treasury, the Contractor shall not acquire, for use in the performance of this contract, any supplies or services if any proclamation, Executive order, or statute administered by OFAC, or if OFAC’s implementing regulations at 31 CFR chapter V, would prohibit such a transaction by a person subject to the jurisdiction of the United States.
(ii) Except as authorized by OFAC, most transactions involving Cuba, Iran, and Sudan are prohibited, as are most imports from Burma or North Korea, into the United States or its outlying areas.
(A) For lists of entities and individuals subject to economic sanctions, see OFAC’s List of Specially Designated Nationals and Blocked Persons at https://home.treasury.gov/policy-issues/financial-sanctions/specially-designated-nationals-and-blocked-persons-list-sdn-human-readable-lists.
(B) For more information about these restrictions, as well as updates, see OFAC’s regulations at 31 CFR chapter V and at https://home.treasury.gov/policy-issues/office-of-foreign-assets-control-sanctions-programs-and-information.
(C) To conduct electronic screens of potential parties to regulated transactions, see the consolidated screening list at https://www.trade.gov/consolidated-screening-list, which consolidates multiple export screening lists of the Departments of Commerce, State, and the Treasury.
(3) Sudan prohibition. The Contractor is prohibited from conducting any restricted business operations in Sudan in accordance with Accountability and Divestment Act of 2007 (Pub. L. 110-174).
(4) Iran prohibitions.
(i) Unless an exception applies according to paragraph (d)(4)(iii) or the Government grants a waiver, the contractor…
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